Avis sur Asara Wine Estate & Hotel
Asara Wine Estate & Hotel
Polkadraai Road, Stellenbosch, Stellenbosch, Western Cape
Avis
9,4
Exceptionnel
9,6/10
Propreté
9,2/10
Personnel et service
9,2/10
Équipements
9,4/10
Infrastructures et conditions de l’hébergement
9,2/10
Écoresponsabilité
Avis
1 mars 2015
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Les points faibles : Personnel et service
6/10 Satisfaisant
Lisa
27 déc. 2023
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Lever inte upp till 5 stjärnor
Lisa
Séjour de 1 nuit en décembre 2023
Réponse de Desmond le 28 déc. 2023
Kära LisaJag läste din recension och måste erkänna att det gjorde mig ledsen. Jag skulle vilja be om ursäkt för middagsupplevelsen och röran med avseende på din vinprovningsbokning. Jag försäkrar er att detta inte är standarden vi är stolta över.Hälsningar
6/10 Satisfaisant
Voyageur vérifié
17 déc. 2023
Les points forts : Propreté, personnel et service, confort de la chambre
Some renovations are needed
Voyageur vérifié
Séjour de 2 nuits en novembre 2023
Réponse de Desmond le 18 déc. 2023
Dear TravelerThank you for the feedback and I must apologise that the rooms was not checked properly. The maintenance should have been done before your stay. We hope that this did not detract too much from your visit and we look forward to another soon. Kind regards Desmond
10/10 Excellent
Steve
Voyage d’affaires
30 nov. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Steve
Séjour de 4 nuits en novembre 2023
Réponse de Desmond le 18 déc. 2023
Dear Steve Come visit us again as we will keep the wine ready. Kind regards
8/10 Bien
Anna
Voyage en couple
11 nov. 2023
Les points forts : Propreté, personnel et service, équipements
Anna
Séjour de 3 nuits en novembre 2023
Réponse de Desmond le 18 déc. 2023
Liebe AnnaBitte akzeptieren Sie unser aufrichtiges Versehen, indem wir Sie im Voraus darüber informieren, dass wir unsere F&B-Angebote aktualisieren. Und auch für die kleinen Fehler während des Aufenthalts hier. Wir hoffen, dass dies Ihren Aufenthalt nicht zu sehr beeinträchtigt hat.Mit freundlichen Grüße
8/10 Bien
DRB Ventures Limited
Voyage en famille
8 nov. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
DRB Ventures Limited
Séjour de 2 nuits en novembre 2023
Réponse de Desmond le 18 déc. 2023
Dear DRB Ventures Limited Many thanks for the great review and feedback. We hope to see you back here soon again. Kind regards
10/10 Excellent
Peter
14 sept. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Peter
Séjour de 2 nuits en septembre 2023
Réponse de ASARA Wine Estate & Hotel le 8 nov. 2023
Dear Peter,thank you very much for rating us with 10 out of 10. We are delighted to hear you have enjoyed your stay with us. We look forward to welcoming you back soon. In the meantime, keep well. Warm regards from the whole ASARA team
10/10 Excellent
Chanel
Voyage en couple
11 févr. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Chanel
Séjour de 4 nuits en février 2023
Réponse de Michelle le 23 févr. 2023
Good day ChanelThank you for your splendid 5 point review. We are delighted to you that you enjoyed your stay with us.We apologize for the faults in service that occurred during your visit. The following day the fault was resolved. We appreciate your constructive comments and hope that you will afford us another opportunity to being of service to you in the future.King regardsAsara Wine Estate & Hotel Team
10/10 Excellent
Per
2 févr. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Per
Séjour de 1 nuit en janvier 2023
Réponse de Shanine le 6 févr. 2023
Dear Mr. Andersson, Thank you for taking the time to leave a review, which we have definitely noted. Asara is delighted to hear that you had a wonderful time with us.I will share this with our Reception staff as well. We hope to see you again in the near future.
10/10 Excellent
Mayuko
Voyage en couple
16 janv. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Mayuko
Réponse de Michelle le 19 janv. 2023
Good day MayukoThank you for your excellent 5 of 5 review.Guest satisfaction is our top priority, and we are always thrilled to hear when we have exceeded our guest expectations. We appreciate your positive comments and look forward to being of service again to you in the future.Kind regardsAsara Wine Estate & Hotel Team
10/10 Excellent
Voyageur vérifié
5 janv. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Voyageur vérifié
Séjour de 2 nuits en janvier 2023
Réponse de Michelle le 6 janv. 2023
Good day Thank you for your splendid 10 point review. We will certainly share your kind comments amongst the relevant staff and department.Guest satisfaction is our top priority, and we are always thrilled to hear when we have exceeded our guest expectations. We appreciate your positive comments and look forward to being of service again to you in the future.Kind regardsAsara Wine Estate & Hotel Team
10/10 Excellent
Sara
Voyage en groupe
29 déc. 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Sara
Séjour de 3 nuits en décembre 2022
Réponse de Michelle le 6 janv. 2023
Good day SaraThank you for your splendid 10 point review. We will certainly share your kind comments amongst the relevant staff and department.Guest satisfaction is our top priority, and we are always thrilled to hear when we have exceeded our guest expectations. We appreciate your positive comments and look forward to being of service again to you in the future.Kind regardsAsara Wine Estate & Hotel Team
10/10 Excellent
Mark
Voyage en famille
12 déc. 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Mark
Séjour de 2 nuits en décembre 2022
Réponse de Michelle le 30 déc. 2022
Dear MarkThank you for your splendid 10 point review.We are always delighted to hear when we have exceeded our guest expectations. And that you have enjoyed the hotel and it's magnificent views.We appreciate your positive comments and look forward to being of service again to you in the future.Kind regardsAsara Wine Estate & Hotel Team
10/10 Excellent
Voyageur vérifié
Voyage en famille
4 août 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Voyageur vérifié
Séjour de 2 nuits en juillet 2022
Réponse de Michelle le 8 août 2022
Good day
Thank you for your excellent review received regarding Asara Wine Estate & Hotel.
We are looking forward to being of service again to you in the future.
Kind regards
Asara Wine Estate & Hotel Reservations Team
8/10 Bien
UNO
27 mars 2022
UNO
Séjour de 1 nuit en mars 2022
10/10 Excellent
COLIN
25 mars 2022
COLIN
Séjour de 1 nuit en mars 2022
10/10 Excellent
Karen
Voyage en groupe
12 mars 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Karen
Séjour de 1 nuit en mars 2022
6/10 Satisfaisant
Vera
Voyage en couple
21 févr. 2022
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Vera
Séjour de 6 nuits en février 2022
10/10 Excellent
JON
3 févr. 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
JON
Séjour de 3 nuits en janvier 2022
8/10 Bien
Liesbet
5 nov. 2021
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Liesbet
Séjour de 1 nuit en octobre 2021
6/10 Satisfaisant
Voyageur vérifié
25 mars 2021
ワインテイスティングが火、水曜日休止中、残念!!
Voyageur vérifié
Séjour de 2 nuits en mars 2021
8/10 Bien
Voyageur vérifié
5 janv. 2021
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Voyageur vérifié
Séjour de 1 nuit en janvier 2021
2/10 Horrible
Samuel
23 août 2020
Les points faibles : Personnel et service
Looks nice, woeful customer service under C-19
Samuel
Séjour de 1 nuit en août 2020
Réponse de Asara WIne Estate & Hotel le 25 août 2020
Dear Valued Guest,
Thank you for your comments received via Expedia / Hotels.com.
Based on the fact that we gave 4 different options in our policy in order to accommodate our guests in these uncertain Covid-19 times we feel that our options where fair and that you are only providing the one option in your review and not the other where you are able to keep your full payment towards a future stay for yourself or family/friends.
We hope that you will take up one of the 3 other options in order to enjoy the beautiful tranquility Asara has to offer.
10/10 Excellent
Voyageur vérifié
Voyage en famille
24 mars 2020
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 1 nuit en mars 2020
Réponse de Asara Hotel Management le 25 mars 2020
Many thanks for the visit to Asara and feedback, we're delighted to hear that your Asara experience was excellent, and we hope you will visit us again in the not-too-distant future.
Kind regards,
Asara Hotel Management
8/10 Bien
Felix
13 mars 2020
Les points forts : Propreté et personnel et service
Overall great hotel with lovely staff
Felix
Séjour de 1 nuit en mars 2020
Réponse de Asara Hotel Management le 16 mars 2020
Dear Felix,
Thank you for the visit to Asara and feedback, we appreciate the kind words and are delighted to hear that you were so nicely looked after (as we would expect).
Many thanks, we hope to have the pleasure of welcoming you again in the not-too-distant future.
Kind regards,
Asara Hotel Management
10/10 Excellent
Mark, London
Voyage en couple
10 mars 2020
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Mark
Séjour de 2 nuits en mars 2020
Réponse de Asara Hotel Management le 12 mars 2020
Dear Mark,
Many thanks for the visit to Asara and feedback, we're happy to hear that your experience was 5 / 5. Attention to detail is what it's all about!
Thank-you, we hope to welcome you again in the not-too-distant future.
Kind regards,
Asara Hotel Management
8/10 Bien
John
10 mars 2020
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Not as good as last year
John
Séjour de 3 nuits en février 2020
Réponse de Asara Hotel Management le 12 mars 2020
Dear John,
Many thanks for the visit to Asara, we do very much appreciate our return visitors. Thank-you also for the review, we're happy to hear that the room and food were excellent, but sorry, of course, to hear that you felt that the service had slipped a bit. We do note your comments, and thank-you for the feedback.
Kind regards,
Asara Hotel Management
10/10 Excellent
Voyageur vérifié
9 mars 2020
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Amamos!
Voyageur vérifié
Séjour de 2 nuits en février 2020
Réponse de Asara Hotel Management le 10 mars 2020
Thank you for the visit to Asara and beautiful review - amamos! We do very much appreciate the kind words, and we hope to have the pleasure of welcoming you again when you are next in SA.
We understood your review with the help of Google translate, please excuse us replying in English.
Muito obrigado e cumprimentos,
Asara Hotel Management
10/10 Excellent
Voyageur vérifié
28 févr. 2020
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
perfect
Voyageur vérifié
Séjour de 1 nuit en février 2020
Réponse de Asara Hotel Management le 2 mars 2020
Thank you for the visit to Asara and feedback - we're delighted to hear that your Asara experience was perfect, and there is indeed, as you say, something romantic in the atmosphere on the estate!
Many thanks, we hope to welcome you again in the not-too-distant future.
Kind regards,
Asara Hotel Management
8/10 Bien
Ana Lucia
12 févr. 2020
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Ana Lucia
Séjour de 1 nuit en janvier 2020
Réponse de Asara Hotel Management le 14 févr. 2020
Dear Ana Lucia,
Thank you for the visit to Asara and kind words, we're delighted to hear that you enjoyed our beautiful views. We are actually only 4kms from the centre of Stellenbosch, so it's really quite easy and quick to get in and out of town from Asara.
We understood your review with the help of Google translate, please excuse us replying in English.
Muito obrigado e cumprimentos.
Asara Hotel Management
2/10 Horrible
vitor
30 janv. 2020
Les points forts : Propreté et confort de la chambre
Les points faibles : Infrastructures et conditions de l’hébergement
Decepção enorme
vitor
Séjour de 1 nuit en décembre 2019
Réponse de Asara Hotel Management le 31 janv. 2020
Dear vitor,
Thank you for the visit to Asara and review, we're sorry to hear that your stay was disappointing. The Courtyard room you stayed in with the upstairs bathroom is a once-off that appeals to many of our guests, but sadly not all. And we are sorry also to hear that you did not enjoy the New Year's dinner, but thank you for the feedback.
We understood your review with the help of Google translate, please excuse us replying in English.
Atenciosamente sinceramente,
Asara Hotel Management
8/10 Bien
Suzanne
14 janv. 2020
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Nice hotel with lovely views
Suzanne
Séjour de 1 nuit en janvier 2020
Réponse de Asara Hotel Management le 15 janv. 2020
Dear Suzanne,
Thank you for the visit to Asara and feedback, we appreciate the kind words and are glad to hear that you enjoyed the pool - always a pleasure at this time of year!.
Many thanks, we hope to welcome you again in the not-too-distant future.
Kind regards,
Asara Hotel Management
2/10 Horrible
Voyageur vérifié
Voyage en famille
10 janv. 2020
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Voyageur vérifié
Séjour de 1 nuit en janvier 2020
10/10 Excellent
Voyageur vérifié
9 janv. 2020
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 1 nuit en janvier 2020
10/10 Excellent
pen, Tokyo
Voyage en couple
5 janv. 2020
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
pen
Séjour de 2 nuits en décembre 2019
Réponse de Asara Hotel Management le 27 janv. 2020
Dear pen,
Many thanks for the visit to Asara and kind words, we're happy to hear that you were nicely looked after (as we would expect) and that you so much enjoyed your Asara experience. We hope to have the pleasure of welcoming you again when you are next in SA.
We understood your review with the help of Google translate, please excuse us replying in English.
多くの感謝と敬意
Asara Hotel Management
8/10 Bien
Voyageur vérifié
30 déc. 2019
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 2 nuits en décembre 2019
Réponse de Asara Hotel Management le 30 déc. 2019
Many thanks for the visit to Asara, we appreciate the feedback and hope to welcome you again in the not-too-distant future.
Kind regards,
Asara Hotel Management
8/10 Bien
Mats
21 déc. 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Mats
Séjour de 4 nuits en décembre 2019
Réponse de Asara Hotel Management le 23 déc. 2019
Thank you for the visit to Asara - we appreciate the review.
8/10 Bien
Victor
20 déc. 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Victor
Séjour de 2 nuits en décembre 2019
Réponse de Asara Hotel Management le 23 déc. 2019
Thank you for the visit to Asara - we appreciate the review.
10/10 Excellent
Ive
2 déc. 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great place with great views
Ive
Séjour de 6 nuits en novembre 2019
Réponse de Asara Hotel Management le 3 déc. 2019
Dear Ive,
Thank you for the visit to Asara and enthusiastic review, we are delighted to hear that you so much enjoyed your Asara experience. As far as the pool is concerned: we don't usually heat it in summer but have had a few unusually cool evenings so that may be a something to consider, and thank you for the feedback. The gin lounge usually only closes after 23h00 and we are not sure why this was not your experience. We will discuss the issue with the team and thank you also for the feedback on that.
Many thanks, we hope to have the pleasure of welcoming you again in the not-too-distant future.
Kind regards,
Asara Hotel Management
10/10 Excellent
Voyageur vérifié
26 nov. 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Amazing!
Voyageur vérifié
Séjour de 1 nuit en novembre 2019
Réponse de Asara Hotel Management le 28 nov. 2019
Thank you for the visit to Asara and generous review, we're delighted to hear that you were nicely looked after while with us ( as we would expect) and that everything about your Asara experience was amazing.
Many thanks, we hope to welcome you again in the not-too-distant future.
Kind regards,
Asara Hotel Management
8/10 Bien
Abiraci
Voyage en famille
17 nov. 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excelente!!!
Abiraci
Séjour de 3 nuits en novembre 2019
Réponse de Asara Hotel Management le 18 nov. 2019
Dear Abiraci,
Thank you for the visit to Asara and feedback, we are delighted to hear that you and your family so much enjoyed your Asara experience and we appreciate the kind recommendation.
We understood your review with the help of Google translate, please excuse us replying in English.
Muito obrigado e cumprimentos,
Asara Hotel Management
10/10 Excellent
Susan
10 nov. 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Susan
Séjour de 1 nuit en novembre 2019
Réponse de Asara Hotel Management le 11 nov. 2019
Dear Susan,
Many thanks for the visit to Asara and feedback, and for sharing these lovely photos. We're delighted to hear that you so much enjoyed your Asara experience and hope to have the pleasure of welcoming you again in the not-too-distant future.
Kind regards,
Asara Hotel Management
10/10 Excellent
Beatriz
7 nov. 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Beatriz
Séjour de 2 nuits en octobre 2019
Réponse de Asara Hotel Management le 22 nov. 2019
Hi Beatriz,
Many thanks for the visit to Asara and for the review, we're delighted to hear that your Asara experience was 10 / 10, and we hope to welcome you again in the not-too-distant future.
Kind regards,
Asara Hotel Management
10/10 Excellent
Joana
3 nov. 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Joana
Séjour de 2 nuits en octobre 2019
Réponse de Asara Hotel Management le 5 nov. 2019
Dear Joana,
Many thanks for the visit to Asara and review, we're happy to hear that your Asara experience was 10/10 and we hope to have the pleasure of welcoming you again in the not-too-distant future.
Kind regards,
Asara Hotel Management
10/10 Excellent
Christine
26 oct. 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Very nice comfortable room in stunning location
Christine
Séjour de 1 nuit en octobre 2019
Réponse de Asara Hotel Management le 28 oct. 2019
Dear Christine,
Thank you for the visit to Asara and feedback, we're delighted to hear that you so much enjoyed your Asara experience and will pass your special thanks on to Serge.
Many thanks, we hope you will visit us again when you are next in SA.
Kind regards,
Asara Hotel Management
10/10 Excellent
Rita
Voyage en couple
21 oct. 2019
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Rita
Séjour de 2 nuits en octobre 2019
Réponse de Asara Hotel Management le 22 oct. 2019
Dear Rita,
Thank you for the visit to Asara and review, we appreciate the kind words and are happy to know that your Asara experience was 5 / 5.
We understood your review with the help of Google translate, please excuse us replying in English.
Muito obrigado e cumprimentos.
Asara Hotel Management
10/10 Excellent
Janet
21 oct. 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Janet
Séjour de 1 nuit en octobre 2019
Réponse de Asara Hotel Management le 21 oct. 2019
Dear Janet,
Thank you for the visit to Asara and kind words, we are happy to hear that you were so nicely looked after while with us ( as we would expect) and that your Asara experience was 10 / 10.
Many thanks, we hope to have the pleasure of welcoming you again in the not-too-distant future.
Kind regards,
Asara Hotel Management
8/10 Bien
JOSÉ
Voyage en couple
14 oct. 2019
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
JOSÉ
Séjour de 3 nuits en septembre 2019
10/10 Excellent
Andrew, Beijing
Voyage en famille
8 oct. 2019
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Andrew
Séjour de 2 nuits en octobre 2019
Réponse de Asara Hotel Management le 10 oct. 2019
Dear Andrew,
Thank you for the visit to Asara and lovely review, we're happy to hear that you so much enjoyed your Asara experience and we hope it won't be too long before we have the pleasure of welcoming you again, perhaps after our main restaurant, mise en place, re-opens in November for the summer season.
Warm regards,
Asara Hotel Management
10/10 Excellent
Ruth
1 oct. 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Ruth
Séjour de 2 nuits en septembre 2019
Réponse de Asara Hotel Management le 2 oct. 2019
Dear Ruth,
Thank you for the visit to Asara and for the feedback, we're happy to hear that your Asara experience was 10 / 10 and we hope to have the pleasure of welcoming you again in the not-too-distant future.
Kind regards,
Asara Hotel Management