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Avis sur TRS Cap Cana Waterfront & Marina Hotel - Adults Only - All Inclusive

5 out of 5
TRS Cap Cana Waterfront & Marina Hotel - Adults Only - All Inclusive
Boulevard Fishing Lodge, Cap Cana, Punta Cana

Avis

8,4

Très bien

Note des voyageurs de 10 (Excellent), d’après 589 avis sur 1004." "
Note des voyageurs de 8 (Bien), d’après 177 avis sur 1004." "
Note des voyageurs de 6 (Satisfaisant), d’après 117 avis sur 1004." "
Note des voyageurs de 4 (Médiocre), d’après 48 avis sur 1004." "
Note des voyageurs de 2 (Horrible), d’après 73 avis sur 1004." "

9,0/10

Propreté

9,0/10

Personnel et service

8,4/10

Équipements

8,6/10

Infrastructures et conditions de l’hébergement

8,6/10

Écoresponsabilité

Avis

10/10 Excellent

Andressa Hiromi Pereira

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Gracias a todo equipo de TRS!
Séjour de 3 nuits en mars 2024
Réponse de TRS Cap Cana Waterfront & Marina Hotel le 19 mars 2024
¡Estimado Andressa!Muchas gracias por compartir su experiencia en TRS Cap Cana, esperando que haya tenido un excelente viaje de regreso a casa para nuestro equipo ha sido un placer absoluto cuidar de usted.Estamos muy contentos de haber superado sus expectativas y realmente apreciamos la oportunidad que nos ha dado de acoger sus vacaciones. Esperamos poder darle la bienvenida en su próxima visita y brindarle la mejor experiencia como es merecido, apreciamos mucho nos haya visitado. Cordialmente.

8/10 Bien

Martin

Séjour de 7 nuits en juillet 2023
Réponse de TRS Cap Cana Waterfront & Marina Hotel le 6 août 2023
Dear Guest.Thank you for sharing your experience at TRS Cap Cana Waterfront & Marina Hotel to contribute to the constant improvement of our service.We sincerely regret that we did not live up to your expectations on this occasion.We hope you had an excellent trip back home. We apologize for any inconvenience you encountered during your recent trip. In this regard, let me assure you that we will address all of your comments with the departments involved in order to improve our services and the overall experience of our guests.We hope you will give us the opportunity to welcome you back to TRS Cap Cana Waterfront & Marina Hotel. Best regards,

10/10 Excellent

Dianni

Voyage en famille, Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The entire staff was friendly and very helpful. We really enjoyed our stay because of their attentions. I will only recomment more variety of food at the snack bar near the pool.
Séjour de 3 nuits en juin 2023
Réponse de TRS Cap Cana Waterfront & Marina Hotel le 22 juin 2023
Dear Guest!!!Thank you very much for sharing your experience at TRS Cap Cana, hoping you had an excellent trip back home for our team it has been an absolute pleasure to take care of you.We are very pleased to have exceeded your expectations and truly appreciate the opportunity you have given us to host your vacation. We look forward to welcoming you on your next visit and providing you with the best experience as you deserve, we really appreciate your visit. Cordially.

10/10 Excellent

Voyageur vérifié

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Attention , ce n’est pas un crédit de 1500$ US mais plutôt des réductions de 1500$ nécessitant des achats qui nous a été offert!!! Malgré cela, très content d’y avoir été car la nourriture est excellente ainsi qu’un personnel très gentil.
Séjour de 7 nuits en novembre 2019
Réponse de Gerardo le 27 nov. 2019
Dear Guest, First of all, we would like to thank you by choosing us as your holidays destination. Thank you one more time and we hope to have the pleasure in hosting you again in the near future. Kind regards, Gerardo De Groot General Manager

6/10 Satisfaisant

Louis Carmen Codianna

Voyage en couple
Les points forts : Propreté et infrastructures et conditions de l’hébergement
The place is nice, mostly clean but the main pool bar is under a walkway bridge with screaming loud music. The food is completely tasteless and the breakfast is terrible. No effort put into it. The coffee bar has unhappy people running it. The bar tenders are nice. We go to the DR often and I had high hopes because of the location.If they fix the food I would consider going back.
Séjour de 4 nuits en mai 2024

10/10 Excellent

Pamela

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We loved our stay at TRS Cap Cana - they really made us feel like family! Highly recommend a stay here. (And if you do go, please ask for Carlos; he's the best! And Natalie and Juan Luis were incredible). We did not want to leave!
Séjour de 4 nuits en mai 2024
Réponse de TRS CAP CANA le 22 mai 2024
Dear Guest!!!Thank you very much for sharing your experience at TRS Cap Cana, hoping you had an excellent trip back home for our team it has been an absolute pleasure to take care of you.We are very pleased to have exceeded your expectations and truly appreciate the opportunity you have given us to host your vacation.We look forward to welcoming you on your next visit and providing you with the best experience as you deserve, we really appreciate your visit.Cordially.

10/10 Excellent

Rafael

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We have a wonderful state at the property, everything was as we expected…. Thanks
Séjour de 2 nuits en mai 2024
Réponse de TRS CAP CANA le 22 mai 2024
Dear Guest!!!Thank you very much for sharing your experience at TRS Cap Cana, hoping you had an excellent trip back home for our team it has been an absolute pleasure to take care of you.We are very pleased to have exceeded your expectations and truly appreciate the opportunity you have given us to host your vacation.We look forward to welcoming you on your next visit and providing you with the best experience as you deserve, we really appreciate your visit.Cordially.

6/10 Satisfaisant

Robert

Voyage en couple
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Some of the staff was rude they seem to seat white people on one side of the restaurant and everyone else on the other side I don’t understand what that was about.
Séjour de 3 nuits en mai 2024
Réponse de TRS CAP CANA le 22 mai 2024
Dear Guest.Thank you for sharing your experience at TRS Cap Cana Waterfront & Marina Hotel to contribute to the constant improvement of our service.We sincerely regret that we did not live up to your expectations on this occasion.We hope you had an excellent trip back home. We apologize for any inconvenience you encountered during your recent trip. In this regard, let me assure you that we will address all of your comments with the departments involved in order to improve our services and the overall experience of our guests.We hope you will give us the opportunity to welcome you back to TRS Cap Cana Waterfront & Marina Hotel.Best regards,

8/10 Bien

Jarisel

Les points forts : Propreté et personnel et service
Nice
Séjour de 4 nuits en mai 2024
Réponse de TRS CAP CANA le 22 mai 2024
Dear Guest!!!Thank you very much for sharing your experience at TRS Cap Cana, hoping you had an excellent trip back home for our team it has been an absolute pleasure to take care of you.We are very pleased to have exceeded your expectations and truly appreciate the opportunity you have given us to host your vacation.We look forward to welcoming you on your next visit and providing you with the best experience as you deserve, we really appreciate your visit.Cordially.

10/10 Excellent

Ankit

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff, resort location was quiet.
Séjour de 4 nuits en mai 2024
Réponse de TRS CAP CANA le 22 mai 2024
Dear Guest!!!Thank you very much for sharing your experience at TRS Cap Cana, hoping you had an excellent trip back home for our team it has been an absolute pleasure to take care of you.We are very pleased to have exceeded your expectations and truly appreciate the opportunity you have given us to host your vacation.We look forward to welcoming you on your next visit and providing you with the best experience as you deserve, we really appreciate your visit.Cordially.

10/10 Excellent

Jaiya

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nice ass resort loved everything food could of definitely been better
Séjour de 4 nuits en mai 2024
Réponse de TRS CAP CANA le 18 mai 2024
Dear Guest!!!Thank you very much for sharing your experience at TRS Cap Cana, hoping you had an excellent trip back home for our team it has been an absolute pleasure to take care of you.We are very pleased to have exceeded your expectations and truly appreciate the opportunity you have given us to host your vacation.We look forward to welcoming you on your next visit and providing you with the best experience as you deserve, we really appreciate your visit.Cordially.

8/10 Bien

Adam

Voyage en couple
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Amazing resort, let down by some of the food. The two main highlights - the staff are incredible and having a butler was great, and the resort itself was amazing. The resort is quiet even when at capacity and you can always get a sun bed. Would highly recommend getting a swim up room, just amazing - such a lovely experience. Swimming pools were great, cleaned all the time and you have staff on hand all around to get drinks. All inclusive drinks were great but you have to keep asking for them. We had a bottle of cava delivered to the room everyday, sometimes two. We had drinks brought to us in the swimming pool by the room by staff, was great. Staff were great - shout out to Manuel, Venus, Sigfrido, Juan Luis and a few others. They couldn’t help more, but they do need better middle management to coordinate better. Kitchen staff in some restaurants were great, others poor. Food - steak, pasta and some breakfast bits are great. The breakfast buffet was not good, either over cooked and left out too long, or pastries left out day after day. There are two amazing restaurants a short walk away in town off the resort that are great but add cost. Cap Cana - the gated community it is situated in is safe, secure and feels nice. Beaches - the little one in the resort is nice, waters a bit green, did have dinner on it, the other one around the marina is amazing and quiet. Would say it is so close to being incredible with a few tweaks and better middle management.
Séjour de 7 nuits en mai 2024
Réponse de TRS CAP CANA le 22 mai 2024
Dear Guest!!!Thank you very much for sharing your experience at TRS Cap Cana, hoping you had an excellent trip back home for our team it has been an absolute pleasure to take care of you.We are very pleased to have exceeded your expectations and truly appreciate the opportunity you have given us to host your vacation.We look forward to welcoming you on your next visit and providing you with the best experience as you deserve, we really appreciate your visit.Cordially.

2/10 Horrible

Victor, Philadelphia

Voyage en famille
Les points forts : Propreté et équipements
Les points faibles : Personnel et service
The food was didn’t taste good or didn’t have a good flavor
Séjour de 2 nuits en mai 2024
Réponse de TRS CAP CANA le 18 mai 2024
Dear Guest.Thank you for sharing your experience at TRS Cap Cana Waterfront & Marina Hotel to contribute to the constant improvement of our service.We sincerely regret that we did not live up to your expectations on this occasion.We hope you had an excellent trip back home. We apologize for any inconvenience you encountered during your recent trip. In this regard, let me assure you that we will address all of your comments with the departments involved in order to improve our services and the overall experience of our guests.We hope you will give us the opportunity to welcome you back to TRS Cap Cana Waterfront & Marina Hotel.Best regards,

8/10 Bien

Jesus, Pickering

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Beautiful Property; Excellent Staff and Services
Séjour de 7 nuits en avril 2024
Réponse de TRS CAP C le 15 mai 2024
Dear Guest!!!Thank you very much for sharing your experience at TRS Cap Cana, hoping you had an excellent trip back home for our team it has been an absolute pleasure to take care of you.We are very pleased to have exceeded your expectations and truly appreciate the opportunity you have given us to host your vacation.We look forward to welcoming you on your next visit and providing you with the best experience as you deserve, we really appreciate your visit.Cordially.

6/10 Satisfaisant

Kira

Les points forts : Personnel et service
Les points faibles : Propreté et équipements
My butler was amazing , the room ac was broken , the food was not good at any restaurant . The workers were amazing but property was just okay
Séjour de 4 nuits en mai 2024
Réponse de TRS CAP CANA le 15 mai 2024
Dear Guest.Thank you for sharing your experience at TRS Cap Cana Waterfront & Marina Hotel to contribute to the constant improvement of our service.We sincerely regret that we did not live up to your expectations on this occasion.We hope you had an excellent trip back home. We apologize for any inconvenience you encountered during your recent trip. In this regard, let me assure you that we will address all of your comments with the departments involved in order to improve our services and the overall experience of our guests.We hope you will give us the opportunity to welcome you back to TRS Cap Cana Waterfront & Marina Hotel.Best regards,

10/10 Excellent

Isaac James

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Awesome views and very peaceful!
Séjour de 6 nuits en avril 2024
Réponse de TRS CAP CNA le 15 mai 2024
Dear Guest!!!Thank you very much for sharing your experience at TRS Cap Cana, hoping you had an excellent trip back home for our team it has been an absolute pleasure to take care of you.We are very pleased to have exceeded your expectations and truly appreciate the opportunity you have given us to host your vacation.We look forward to welcoming you on your next visit and providing you with the best experience as you deserve, we really appreciate your visit.Cordially.

8/10 Bien

Kelly, Indianapolis

Voyage en groupe, Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nice resort with great service. Limited places to eat. The marina had a bad smell that was a bit unpleasant.
Séjour de 6 nuits en avril 2024
Réponse de TRS CAP CANA le 12 mai 2024
Dear Guest!!!Thank you very much for sharing your experience at TRS Cap Cana, hoping you had an excellent trip back home for our team it has been an absolute pleasure to take care of you.We are very pleased to have exceeded your expectations and truly appreciate the opportunity you have given us to host your vacation.We look forward to welcoming you on your next visit and providing you with the best experience as you deserve, we really appreciate your visit.Cordially.

10/10 Excellent

GISEIDY

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excelente
Séjour de 2 nuits en avril 2024
Réponse de TRS CAP CANA le 12 mai 2024
Dear Guest!!!Thank you very much for sharing your experience at TRS Cap Cana, hoping you had an excellent trip back home for our team it has been an absolute pleasure to take care of you.We are very pleased to have exceeded your expectations and truly appreciate the opportunity you have given us to host your vacation.We look forward to welcoming you on your next visit and providing you with the best experience as you deserve, we really appreciate your visit.Cordially.

10/10 Excellent

Sasha

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
TRS was amazing in many ways! It’s a beautiful location on the marina, the property is clean, well-kept, modern, the room was very comfortable, the entertainment was fantastic, the food was delicious but I think the best of all were the employees and staff. They knew us by name, and always spoke to us as if they had known us for years. From the folks at the front desk, to the butler, to the housekeepers, chefs, waiters and waitresses, to the entertainers and bell services. We were very pleased with how we were treated and the level of care that we received. Everyday they went above and beyond to ensure we were well taken care of and satisfied. Would definitely come back and recommend to others.
Séjour de 6 nuits en avril 2024
Réponse de TRS CAP CANA le 12 mai 2024
Dear Guest!!!Thank you very much for sharing your experience at TRS Cap Cana, hoping you had an excellent trip back home for our team it has been an absolute pleasure to take care of you.We are very pleased to have exceeded your expectations and truly appreciate the opportunity you have given us to host your vacation.We look forward to welcoming you on your next visit and providing you with the best experience as you deserve, we really appreciate your visit.Cordially.

10/10 Excellent

Sarah

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We loved the location of the resort, it felt private and quiet.
Séjour de 4 nuits en mai 2024
Réponse de T le 12 mai 2024
Dear Guest!!!Thank you very much for sharing your experience at TRS Cap Cana, hoping you had an excellent trip back home for our team it has been an absolute pleasure to take care of you.We are very pleased to have exceeded your expectations and truly appreciate the opportunity you have given us to host your vacation.We look forward to welcoming you on your next visit and providing you with the best experience as you deserve, we really appreciate your visit.Cordially.

6/10 Satisfaisant

Allana

Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
The food wasn’t up to standard.
Séjour de 2 nuits en mai 2024
Réponse de TRS Cap Cana Waterfront & Marina Hotel le 9 mai 2024
Dear Guest.Thank you for sharing your experience at TRS Cap Cana Waterfront & Marina Hotel to contribute to the constant improvement of our service.We sincerely regret that we did not live up to your expectations on this occasion.We hope you had an excellent trip back home. We apologize for any inconvenience you encountered during your recent trip. In this regard, let me assure you that we will address all of your comments with the departments involved in order to improve our services and the overall experience of our guests.We hope you will give us the opportunity to welcome you back to TRS Cap Cana Waterfront & Marina Hotel. Best regards,

10/10 Excellent

sahira Altagracia henriquez

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Super good
Séjour de 5 nuits en avril 2024
Réponse de TRS Cap Cana Waterfront & Marina Hotel le 9 mai 2024
Dear Guest!!!Thank you very much for sharing your experience at TRS Cap Cana, hoping you had an excellent trip back home for our team it has been an absolute pleasure to take care of you.We are very pleased to have exceeded your expectations and truly appreciate the opportunity you have given us to host your vacation. We look forward to welcoming you on your next visit and providing you with the best experience as you deserve, we really appreciate your visit. Cordially.

8/10 Bien

Awilda

Voyage en couple
Les points forts : Propreté
I didn’t like the beach. While asleep, someone came inside the room. I didn’t appreciate that at all! But, the service was amazing, the food was good.
Séjour de 2 nuits en mai 2024
Réponse de TRS Cap Cana Waterfront & Marina Hotel le 9 mai 2024
Dear Guest.Thank you for sharing your experience at TRS Cap Cana Waterfront & Marina Hotel to contribute to the constant improvement of our service.We sincerely regret that we did not live up to your expectations on this occasion.We hope you had an excellent trip back home. We apologize for any inconvenience you encountered during your recent trip. In this regard, let me assure you that we will address all of your comments with the departments involved in order to improve our services and the overall experience of our guests.We hope you will give us the opportunity to welcome you back to TRS Cap Cana Waterfront & Marina Hotel. Best regards,

10/10 Excellent

Lina M Pujals

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 3 nuits en mai 2024
Réponse de TRS Cap Cana Waterfront & Marina Hotel le 9 mai 2024
Dear Guest!!!Thank you very much for sharing your experience at TRS Cap Cana, hoping you had an excellent trip back home for our team it has been an absolute pleasure to take care of you.We are very pleased to have exceeded your expectations and truly appreciate the opportunity you have given us to host your vacation. We look forward to welcoming you on your next visit and providing you with the best experience as you deserve, we really appreciate your visit. Cordially.

10/10 Excellent

Griffin

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 6 nuits en avril 2024
Réponse de TRS Cap Cana Waterfront & Marina Hotel le 9 mai 2024
Dear Guest!!!Thank you very much for sharing your experience at TRS Cap Cana, hoping you had an excellent trip back home for our team it has been an absolute pleasure to take care of you.We are very pleased to have exceeded your expectations and truly appreciate the opportunity you have given us to host your vacation. We look forward to welcoming you on your next visit and providing you with the best experience as you deserve, we really appreciate your visit. Cordially.

10/10 Excellent

Rita, Villalba

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Unas vacaciones espectaculares, nuestro mayordomo Arroni, siempre al pendiente. Un servicio excepcional y una tranquilidad inimaginable.
Séjour de 4 nuits en avril 2024
Réponse de TRS Cap Cana Waterfront & Marina Hotel le 9 mai 2024
Dear Guest!!!Thank you very much for sharing your experience at TRS Cap Cana, hoping you had an excellent trip back home for our team it has been an absolute pleasure to take care of you.We are very pleased to have exceeded your expectations and truly appreciate the opportunity you have given us to host your vacation. We look forward to welcoming you on your next visit and providing you with the best experience as you deserve, we really appreciate your visit. Cordially.

10/10 Excellent

Megan

Voyage en famille, Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great small resort if it's what it is you are looking for, pools are amazing but beach is small. You do have option for one day pass to different TRS hotel that has great beach. Food and drinks are top for All Inclusive resort, staff is really friendly and they remember you during the stay, don't ignore you when they see you. Definitely worth the trip and stay, 5 stars
Séjour de 7 nuits en avril 2024
Réponse de TRS Cap Cana Waterfront & Marina Hotel le 4 mai 2024
Dear Guest!!!Thank you very much for sharing your experience at TRS Cap Cana, hoping you had an excellent trip back home for our team it has been an absolute pleasure to take care of you.We are very pleased to have exceeded your expectations and truly appreciate the opportunity you have given us to host your vacation. We look forward to welcoming you on your next visit and providing you with the best experience as you deserve, we really appreciate your visit. Cordially.

6/10 Satisfaisant

Hannah

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Séjour de 3 nuits en avril 2024
Réponse de TRS Cap Cana Waterfront & Marina Hotel le 9 mai 2024
Dear Guest.Thank you for sharing your experience at TRS Cap Cana Waterfront & Marina Hotel to contribute to the constant improvement of our service.We sincerely regret that we did not live up to your expectations on this occasion.We hope you had an excellent trip back home. We apologize for any inconvenience you encountered during your recent trip. In this regard, let me assure you that we will address all of your comments with the departments involved in order to improve our services and the overall experience of our guests.We hope you will give us the opportunity to welcome you back to TRS Cap Cana Waterfront & Marina Hotel. Best regards,

8/10 Bien

Anthony

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 4 nuits en avril 2024

10/10 Excellent

guillermo

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
No me gusto que habian demasiadas moscas en el area del buffet al momento de Desayunar, y lo observe en varios dias. La Higiene no existe.
Séjour de 8 nuits en avril 2024
Réponse de TRS Cap Cana Waterfront & Marina Hotel le 9 mai 2024
Dear Guest.Thank you for sharing your experience at TRS Cap Cana Waterfront & Marina Hotel to contribute to the constant improvement of our service.We sincerely regret that we did not live up to your expectations on this occasion.We hope you had an excellent trip back home. We apologize for any inconvenience you encountered during your recent trip. In this regard, let me assure you that we will address all of your comments with the departments involved in order to improve our services and the overall experience of our guests.We hope you will give us the opportunity to welcome you back to TRS Cap Cana Waterfront & Marina Hotel. Best regards,

10/10 Excellent

Camille

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Muy bonita, limpia y tranquila
Séjour de 4 nuits en avril 2024
Réponse de TRS Cap Cana Waterfront & Marina Hotel le 1 mai 2024
Dear Guest!!!Thank you very much for sharing your experience at TRS Cap Cana, hoping you had an excellent trip back home for our team it has been an absolute pleasure to take care of you.We are very pleased to have exceeded your expectations and truly appreciate the opportunity you have given us to host your vacation. We look forward to welcoming you on your next visit and providing you with the best experience as you deserve, we really appreciate your visit. Cordially.

10/10 Excellent

Tashima

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was a really nice stay especially for couples
Séjour de 4 nuits en mars 2024
Réponse de TRS Cap Cana Waterfront & Marina Hotel le 30 avr. 2024
Dear Guest!!!Thank you very much for sharing your experience at TRS Cap Cana, hoping you had an excellent trip back home for our team it has been an absolute pleasure to take care of you.We are very pleased to have exceeded your expectations and truly appreciate the opportunity you have given us to host your vacation. We look forward to welcoming you on your next visit and providing you with the best experience as you deserve, we really appreciate your visit. Cordially.

10/10 Excellent

Tracey, Kanata

Les points forts : Propreté
Séjour de 14 nuits en avril 2024
Réponse de TRS Cap Cana Waterfront & Marina Hotel le 30 avr. 2024
Dear Guest!!!Thank you very much for sharing your experience at TRS Cap Cana, hoping you had an excellent trip back home for our team it has been an absolute pleasure to take care of you.We are very pleased to have exceeded your expectations and truly appreciate the opportunity you have given us to host your vacation. We look forward to welcoming you on your next visit and providing you with the best experience as you deserve, we really appreciate your visit. Cordially.

10/10 Excellent

Ingrid

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I don’t have any bad thing to say I went with family and we had a great time !
Séjour de 2 nuits en avril 2024
Réponse de TRS Cap Cana Waterfront & Marina Hotel le 29 avr. 2024
Dear Guest!!!Thank you very much for sharing your experience at TRS Cap Cana, hoping you had an excellent trip back home for our team it has been an absolute pleasure to take care of you.We are very pleased to have exceeded your expectations and truly appreciate the opportunity you have given us to host your vacation. We look forward to welcoming you on your next visit and providing you with the best experience as you deserve, we really appreciate your visit. Cordially.

10/10 Excellent

Meaghan

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We had an amazing week at TRS Cap Cana, from beginning to end it was splendid. The property is very safe and the cleanliness is no joke. The staff are so kind and helpful, our butler Oscar was great with setting everything up for us and the food is very good. If you want a reset, this is the place.
Séjour de 7 nuits en avril 2024
Réponse de TRS Cap Cana Waterfront & Marina Hotel le 29 avr. 2024
Dear Guest!!!Thank you very much for sharing your experience at TRS Cap Cana, hoping you had an excellent trip back home for our team it has been an absolute pleasure to take care of you.We are very pleased to have exceeded your expectations and truly appreciate the opportunity you have given us to host your vacation. We look forward to welcoming you on your next visit and providing you with the best experience as you deserve, we really appreciate your visit. Cordially.

10/10 Excellent

Karen

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Overall hotel was nice staff was excellent. Room service was excellent slow and at times didn’t even respond.
Séjour de 4 nuits en avril 2024
Réponse de TRS Cap Cana Waterfront & Marina Hotel le 26 avr. 2024
Dear Guest!!!Thank you very much for sharing your experience at TRS Cap Cana, hoping you had an excellent trip back home for our team it has been an absolute pleasure to take care of you.We are very pleased to have exceeded your expectations and truly appreciate the opportunity you have given us to host your vacation. We look forward to welcoming you on your next visit and providing you with the best experience as you deserve, we really appreciate your visit. Cordially.

8/10 Bien

Fernando

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en avril 2024
Réponse de TRS Cap Cana Waterfront & Marina Hotel le 29 avr. 2024
Dear Guest!!!Thank you very much for sharing your experience at TRS Cap Cana, hoping you had an excellent trip back home for our team it has been an absolute pleasure to take care of you.We are very pleased to have exceeded your expectations and truly appreciate the opportunity you have given us to host your vacation. We look forward to welcoming you on your next visit and providing you with the best experience as you deserve, we really appreciate your visit. Cordially.

10/10 Excellent

Lismey

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Muchas gracias a todo el personal por su excelente trato con el cliente
Séjour de 1 nuit en avril 2024
Réponse de TRS Cap Cana Waterfront & Marina Hotel le 26 avr. 2024
Dear Guest!!!Thank you very much for sharing your experience at TRS Cap Cana, hoping you had an excellent trip back home for our team it has been an absolute pleasure to take care of you.We are very pleased to have exceeded your expectations and truly appreciate the opportunity you have given us to host your vacation. We look forward to welcoming you on your next visit and providing you with the best experience as you deserve, we really appreciate your visit. Cordially.

10/10 Excellent

Lismey

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
El personal es muy amable y profesional, en la picina, recepción, restaurante. En fin un trato de todos especial.
Séjour de 1 nuit en avril 2024
Réponse de TRS Cap Cana Waterfront & Marina Hotel le 26 avr. 2024
Dear Guest!!!Thank you very much for sharing your experience at TRS Cap Cana, hoping you had an excellent trip back home for our team it has been an absolute pleasure to take care of you.We are very pleased to have exceeded your expectations and truly appreciate the opportunity you have given us to host your vacation. We look forward to welcoming you on your next visit and providing you with the best experience as you deserve, we really appreciate your visit. Cordially.

8/10 Bien

Rita

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Everything was great except the food was mediocre
Séjour de 4 nuits en février 2024
Réponse de TRS Cap Cana Waterfront & Marina Hotel le 25 avr. 2024
Dear Guest!!!Thank you very much for sharing your experience at TRS Cap Cana, hoping you had an excellent trip back home for our team it has been an absolute pleasure to take care of you.We are very pleased to have exceeded your expectations and truly appreciate the opportunity you have given us to host your vacation. We look forward to welcoming you on your next visit and providing you with the best experience as you deserve, we really appreciate your visit. Cordially.

4/10 Médiocre

cecilia

Séjour de 2 nuits en avril 2024
Réponse de TRS CAP CANA le 15 mai 2024
Dear Guest.Thank you for sharing your experience at TRS Cap Cana Waterfront & Marina Hotel to contribute to the constant improvement of our service.We sincerely regret that we did not live up to your expectations on this occasion.We hope you had an excellent trip back home. We apologize for any inconvenience you encountered during your recent trip. In this regard, let me assure you that we will address all of your comments with the departments involved in order to improve our services and the overall experience of our guests.We hope you will give us the opportunity to welcome you back to TRS Cap Cana Waterfront & Marina Hotel.Best regards,

10/10 Excellent

Lismey

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en avril 2024
Réponse de TRS CAP CANA le 18 mai 2024
Dear Guest!!!Thank you very much for sharing your experience at TRS Cap Cana, hoping you had an excellent trip back home for our team it has been an absolute pleasure to take care of you.We are very pleased to have exceeded your expectations and truly appreciate the opportunity you have given us to host your vacation.We look forward to welcoming you on your next visit and providing you with the best experience as you deserve, we really appreciate your visit.Cordially.

10/10 Excellent

Joseph

Séjour de 3 nuits en avril 2024
Réponse de TRS CAP CANA le 12 mai 2024
Dear Guest!!!Thank you very much for sharing your experience at TRS Cap Cana, hoping you had an excellent trip back home for our team it has been an absolute pleasure to take care of you.We are very pleased to have exceeded your expectations and truly appreciate the opportunity you have given us to host your vacation.We look forward to welcoming you on your next visit and providing you with the best experience as you deserve, we really appreciate your visit.Cordially.

6/10 Satisfaisant

Sonia

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The location is beautiful and the property is clean but we expected better service from a resort that provides butler service. Upon arrival, check in was confusing and took much longer than anticipated, especially after checking in online, traveling most of the day, and arriving after check in time. Even though we met directly with our butler and reviewed what we would like to have in our mini bar daily, we felt like we had to beg to have it restocked. Robertico in the lobby bar was attentive, personable, and polite. The resort has a lot of potential but the inconsistencies are a big downside.
Séjour de 6 nuits en avril 2024
Réponse de TRS Cap Cana Waterfront & Marina Hotel le 22 avr. 2024
Dear Guest.Thank you for sharing your experience at TRS Cap Cana Waterfront & Marina Hotel to contribute to the constant improvement of our service.We sincerely regret that we did not live up to your expectations on this occasion.We hope you had an excellent trip back home. We apologize for any inconvenience you encountered during your recent trip. In this regard, let me assure you that we will address all of your comments with the departments involved in order to improve our services and the overall experience of our guests.We hope you will give us the opportunity to welcome you back to TRS Cap Cana Waterfront & Marina Hotel. Best regards,

6/10 Satisfaisant

Michelle

Voyage en couple
Les points forts : Personnel et service et équipements
Nice average. Staff was very nice.
Séjour de 3 nuits en avril 2024
Réponse de TRS Cap Cana Waterfront & Marina Hotel le 22 avr. 2024
Dear Guest.Thank you for sharing your experience at TRS Cap Cana Waterfront & Marina Hotel to contribute to the constant improvement of our service.We sincerely regret that we did not live up to your expectations on this occasion.We hope you had an excellent trip back home. We apologize for any inconvenience you encountered during your recent trip. In this regard, let me assure you that we will address all of your comments with the departments involved in order to improve our services and the overall experience of our guests.We hope you will give us the opportunity to welcome you back to TRS Cap Cana Waterfront & Marina Hotel. Best regards,

8/10 Bien

Dominique

Voyage en couple
Les points forts : Propreté et infrastructures et conditions de l’hébergement
The property is very relaxing and quiet. Food offerings and menus are great and excellent but could use expansion and more options. The buttes service was amazing. Housekeeping and room service is spotty at best with many days lacking service. For a small boutique hotel, that was disappointing.
Séjour de 8 nuits en avril 2024
Réponse de TRS Cap Cana Waterfront & Marina Hotel le 22 avr. 2024
Dear Guest.Thank you for sharing your experience at TRS Cap Cana Waterfront & Marina Hotel to contribute to the constant improvement of our service.We sincerely regret that we did not live up to your expectations on this occasion.We hope you had an excellent trip back home. We apologize for any inconvenience you encountered during your recent trip. In this regard, let me assure you that we will address all of your comments with the departments involved in order to improve our services and the overall experience of our guests.We hope you will give us the opportunity to welcome you back to TRS Cap Cana Waterfront & Marina Hotel. Best regards,

10/10 Excellent

Abdiel

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I like everything about this place The food ,the rooms..10/10
Séjour de 1 nuit en avril 2024
Réponse de TRS Cap Cana Waterfront & Marina Hotel le 22 avr. 2024
Dear Guest!!!Thank you very much for sharing your experience at TRS Cap Cana, hoping you had an excellent trip back home for our team it has been an absolute pleasure to take care of you.We are very pleased to have exceeded your expectations and truly appreciate the opportunity you have given us to host your vacation. We look forward to welcoming you on your next visit and providing you with the best experience as you deserve, we really appreciate your visit. Cordially.

2/10 Horrible

Valarie, Bedford

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Hi I arrived at the hotel 4/15/24 and it did not appear as it did online . There is major construction going on leading up to the hotel . The hotel is outdated and the room was I was given was moldy and dirty . There are flies in my room and I cannot enjoy the swim up because there is no screen every time I go on the patio flies get into the room because there is no patio screen. I asked if there was a screen for the patio and received no response . I am not comfortable staying at this hotel it’s dampening my first time experience in Punta Cana . I would like a full refund . Please avoid at all cost false advertisement. First it’s not a resort it’s a hotel and dirty one at that . During my stay the power was shut off for hours , the food is horrible . There are flies and bugs in the room . Please do not book here . The staff are writing good reviews that are not honest . Very disappointing , when it rains water will leak into your hotel room. It was so bad I ended my vacation early and flew back home .
Séjour de 3 nuits en avril 2024
Réponse de TRS Cap Cana Waterfront & Marina Hotel le 23 avr. 2024
Dear Guest.Thank you for sharing your experience at TRS Cap Cana Waterfront & Marina Hotel to contribute to the constant improvement of our service.We sincerely regret that we did not live up to your expectations on this occasion.We hope you had an excellent trip back home. We apologize for any inconvenience you encountered during your recent trip. In this regard, let me assure you that we will address all of your comments with the departments involved in order to improve our services and the overall experience of our guests.We hope you will give us the opportunity to welcome you back to TRS Cap Cana Waterfront & Marina Hotel. Best regards,

8/10 Bien

Erika

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 6 nuits en avril 2024
Réponse de TRS Cap Cana Waterfront & Marina Hotel le 9 mai 2024
Dear Guest.Thank you for sharing your experience at TRS Cap Cana Waterfront & Marina Hotel to contribute to the constant improvement of our service.We sincerely regret that we did not live up to your expectations on this occasion.We hope you had an excellent trip back home. We apologize for any inconvenience you encountered during your recent trip. In this regard, let me assure you that we will address all of your comments with the departments involved in order to improve our services and the overall experience of our guests.We hope you will give us the opportunity to welcome you back to TRS Cap Cana Waterfront & Marina Hotel. Best regards,

2/10 Horrible

Brianna

Séjour de 5 nuits en avril 2024
Réponse de TRS Cap Cana Waterfront & Marina Hotel le 18 avr. 2024
Dear Guest.Thank you for sharing your experience at TRS Cap Cana Waterfront & Marina Hotel to contribute to the constant improvement of our service.We sincerely regret that we did not live up to your expectations on this occasion.We hope you had an excellent trip back home. We apologize for any inconvenience you encountered during your recent trip. In this regard, let me assure you that we will address all of your comments with the departments involved in order to improve our services and the overall experience of our guests.We hope you will give us the opportunity to welcome you back to TRS Cap Cana Waterfront & Marina Hotel. Best regards,