Hall
Vérifier la disponibilité

Avis sur Quality Inn & Suites Canton, GA

2.5 out of 5
Quality Inn & Suites Canton, GA
138 Keith Drive, Exit 20 off I-575, Canton, GA

Avis

7,0

Bien

Note des voyageurs de 10 (Excellent), d’après 75 avis sur 283." "
Note des voyageurs de 8 (Bien), d’après 78 avis sur 283." "
Note des voyageurs de 6 (Satisfaisant), d’après 61 avis sur 283." "
Note des voyageurs de 4 (Médiocre), d’après 35 avis sur 283." "
Note des voyageurs de 2 (Horrible), d’après 34 avis sur 283." "

7,4/10

Propreté

7,6/10

Personnel et service

7,0/10

Équipements

7,0/10

Infrastructures et conditions de l’hébergement

7,6/10

Écoresponsabilité

Avis

10/10 Excellent

Deborah

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was a very nice place and I felt safe. The rooms very spacious and clean.
Séjour de 1 nuit en avril 2024
Réponse de GM le 16 avr. 2024
Thank you for your review.we are so glad you enjoyed your stay with us.

2/10 Horrible

Richard

Séjour de 1 nuit en avril 2024
Réponse de GM le 27 avr. 2024
Thank you, for staying us we appreciate your review. We are sorry for any inconvenience you had with us We hope that your next stay with us will be pleasant and hope to welcome you back.

10/10 Excellent

Lloni

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de GM le 8 avr. 2024
Thank you so much for the review.we are glad you enjoyed your stay..

10/10 Excellent

Santos

Voyage en famille
Les points forts : Équipements
El servicio
Séjour de 2 nuits en mars 2024
Réponse de GM le 1 avr. 2024
Gracias por la reseña. Estamos muy contentos de que disfruto su estadia con nosotros.

10/10 Excellent

Cristal

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023
Réponse de GM le 25 mars 2024
Thank you for the review. We are so glad you enjoy your stay.

10/10 Excellent

Christopher

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
They had great breakfast!
Séjour de 1 nuit en mars 2024
Réponse de GM le 17 mars 2024
Thank you for the review. We are so glad you enjoy your stay.

6/10 Satisfaisant

Daniel

Voyage en famille
Les points faibles : Personnel et service
Lobby smelled bad. The clerk did not speak English, she told me I owed a $1,000 deposit. She asked another man to help her with the deposit m it took about 15-20 minutes to check in. Breakfast was biscuits and gravy. The biscuits were tiny and hard as a rock.
Séjour de 1 nuit en mars 2024
Réponse de GM le 7 mars 2024
Thank you very much for taking you time to share your review of your recent stay at our hotel. We would like to express our apologies that you had a negative experience in our hotel.we do authorize 100 deposit for any incidental but goes back to your account after Checkout.We hope that your next stay with us will be pleasant and hope to welcome you back.

6/10 Satisfaisant

Susan

Séjour de 1 nuit en février 2024
Réponse de GM le 21 mars 2024
Thank you, for staying us we appreciate your review. We are sorry for any inconvenience you had with us We hope that your next stay with us will be pleasant and hope to welcome you back.

10/10 Excellent

janet

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff very pleasant
Séjour de 2 nuits en février 2024
Réponse de GM le 26 févr. 2024
Thank you for the review.We are so glad you enjoy your stay.

10/10 Excellent

Victor

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excellent stay!
Séjour de 2 nuits en janvier 2024

10/10 Excellent

Denise

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The man who checked me in was very sweet and helpful
Séjour de 1 nuit en janvier 2024
Réponse de GM le 30 janv. 2024
we are so glad you enjoyed you stay with us. We hope to be welcoming you Again.

6/10 Satisfaisant

KEVIN

Voyage en famille
Les points forts : Personnel et service
Tell tell sign required deposit , rooms are not soundproof.Staff were nice and communicated well.
Séjour de 2 nuits en janvier 2024
Réponse de GM le 29 janv. 2024
Thank you so much for taking your time to review. We apologize for the inconvenience about our rooms and the deposit. We have addressed this to our team and will be working to improve accordingly. We hope that your next stay with us will be pleasant and hope to welcome you back.

4/10 Médiocre

Robert

Les points forts : Équipements et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Had a issue with the room next to me when they had 8 guest partying, the issue waa they where extremely lound along with loud music went to the front to change rooms, the lady said they couldn't do it because I'd be taking money out of there pockets I was in a king room they only hand a double which is far less then the room i was in needless to say they refused to switch and "Pretend" to call the room next to me, most of the staff are ignorant and refuse to help especially the male that was at the front desk.
Séjour de 2 nuits en janvier 2024
Réponse de GM le 29 janv. 2024
Thank you very much for taking you time to share your review of your recent stay at our hotel. We would like to express our apologies that you had a negative experience in our hotel. we have taken your feedback on board, and we will strive to make improvements accordingly. we hope your next stay with us will be pleasant and looking forward to welcoming you back again.

10/10 Excellent

Ethan

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Very quiet nobody slammed any doors and very clean
Séjour de 1 nuit en janvier 2024
Réponse de GM le 24 janv. 2024
we are so glad you enjoyed you stay with us. We hope to be welcoming you Again.

4/10 Médiocre

Robert

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en janvier 2024
Réponse de GM le 24 janv. 2024
Thank you, for staying us we appreciate your review.we are sorry for any inconvenience you had with us We hope that your next stay with us will be pleasant and hope to welcome you back.

8/10 Bien

Jamie

Voyage en couple
Les points forts : Propreté
The jets in the tub didn't work. But , otherwise it was pleasant
Séjour de 1 nuit en janvier 2024
Réponse de GM le 22 janv. 2024
Thank you so much for taking your time to review. were very sorry for the inconvenience you had with us. We have addressed this to our team and will be working to improve accordingly. We hope that your next stay with us will be pleasant and hope to welcome you back.

4/10 Médiocre

Mike

Les points forts : Personnel et service
Les points faibles : Équipements
One bed wasn't made. Looked like someone had just slept there. Toilet and sink were dirty.
Séjour de 1 nuit en janvier 2024
Réponse de GM le 22 janv. 2024
Thank you so much for taking your time to review. were very sorry for the inconvenience you had with us. We have addressed this to our team and will be working to improve accordingly. We hope that your next stay with us will be pleasant and hope to welcome you back.

8/10 Bien

Carlos

Séjour de 1 nuit en décembre 2023
Réponse de GM le 22 janv. 2024
we are so glad you enjoyed you stay with us. We hope to be welcoming you Again.

4/10 Médiocre

karen

Séjour de 1 nuit en décembre 2023
Réponse de GM le 31 janv. 2024
Thank you so much for taking your time to review. were very sorry for the inconvenience you had with us. will be using you feedback to improve accordingly. We hope that your next stay with us will be pleasant and hope to welcome you back.

10/10 Excellent

Louis K. and Rebecca

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2023
Réponse de GM le 3 janv. 2024
Thank you, for staying us we appreciate your review.

10/10 Excellent

Shawn

Séjour de 1 nuit en décembre 2023
Réponse de GM le 3 janv. 2024
Thank you, for staying us we appreciate your review.

2/10 Horrible

Josh

Voyage en couple
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Rude not welcoming attitudes noises all night even though the suite was advertised as sound proof unpleasant stay
Séjour de 1 nuit en décembre 2023
Réponse de GM le 13 déc. 2023
Thank you so much for taking your time to review. were very sorry for the inconvenience you had with us. We have addressed this to our team and will be working to improve accordingly. We hope that your next stay with us will be pleasant and hope to welcome you back

6/10 Satisfaisant

Voyageur vérifié

Voyage en famille
Les points forts : Propreté et confort de la chambre
Hotel is alright…
This hotel only has two floors and there isn’t an elevator to take your luggage. It’s definitely an inconvenience not being able to safely or securely have a way onto the second floor without walking up the stairs. There should’ve given an option to take elevator or stairs.
Séjour de 2 nuits en décembre 2023
Réponse de GM le 13 déc. 2023
Thank you so much for taking your time to review. were very sorry for the inconvenience you had with us. We have addressed this to our team and will be working to improve accordingly. We hope that your next stay with us will be pleasant and hope to welcome you back.

2/10 Horrible

Gregory

Séjour de 1 nuit en décembre 2023
Réponse de GM le 3 janv. 2024
Thank you so much for taking your time to review. were very sorry for the inconvenience you had with us. We have addressed this to our team and will be working to improve accordingly. We hope that your next stay with us will be pleasant and hope to welcome you back

10/10 Excellent

Dionne

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Good
Séjour de 2 nuits en novembre 2023
Réponse de GM le 13 déc. 2023
Thank you, for staying us we appreciate your review.

4/10 Médiocre

brian

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
ventilation system in room, no heat when the outside temperature was very cold.
Séjour de 1 nuit en novembre 2023
Réponse de GM le 28 nov. 2023
Thank you so much for taking your time to review. were very sorry for the inconvenience you had with us. We have addressed this to our team and will be working to improve accordingly. We hope that your next stay with us will be pleasant and hope to welcome you back

6/10 Satisfaisant

Voyageur vérifié

Voyage en famille
Les points faibles : Propreté
Not satisfied
(Room number 116) The bathroom was dirty. Show was dirty with someone else’s hair and a dirty dark ring like it had not been washed/ cleaned. And the floor in the whole room hadn’t been swept and the air conditioning didn’t cool the room off. RM 114 the door was hard to open. And I got charged for an extra room, when I only booked two rooms, they charged me for three and claim they can’t find it but the third charge is on my bank statement
Séjour de 1 nuit en novembre 2023
Réponse de GM le 28 nov. 2023
Thank you so much for taking your time to review. were very sorry for the inconvenience you had with us. We have addressed this to our team and will be working to improve accordingly. We hope that your next stay with us will be pleasant and hope to welcome you back.

10/10 Excellent

Todd

Les points forts : Équipements
Very enjoyable stayP
Séjour de 1 nuit en novembre 2023
Réponse de Gm le 22 nov. 2023
Thank you, for staying us we appreciate your review.

8/10 Bien

Rahsaan

Séjour de 2 nuits en novembre 2023
Réponse de GM le 13 déc. 2023
Thank you, for staying us we appreciate your review.

2/10 Horrible

Deborah

Your app screwedup my booking. I had to callin and get the date i wanted.
Séjour de 1 nuit en novembre 2023
Réponse de GM le 8 nov. 2023
Thank you so much for taking your time to review. were very sorry for the inconvenience you had with us. We have addressed this to our team and will be working to improve accordingly. We hope that your next stay with us will be pleasant and hope to welcome you back

10/10 Excellent

Cidney

Séjour de 1 nuit en octobre 2023
Réponse de GM le 28 nov. 2023
Thank you so much for taking your time to review. were very sorry for the inconvenience you had with us. We have addressed this to our team and will be working to improve accordingly. We hope that your next stay with us will be pleasant and hope to welcome you back.

6/10 Satisfaisant

Michael

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Flooring in rooms are laminate, but was was very clean/new. Pillows were terrible, and small, but I may be turning into one of those that will travel with my own pillow, so might be fine for others. It's a 2 level building, and only stairs are available, no elevator, keep in mind if you have a lot of luggage. Overall the facility is clean, in good/very good condition, and reasonably priced.
Séjour de 2 nuits en octobre 2023
Réponse de GM le 8 nov. 2023
Thank you so much for taking your time to review. were very sorry for the inconvenience you had with us. We have addressed this to our team and will be working to improve accordingly. We hope that your next stay with us will be pleasant and hope to welcome you back

10/10 Excellent

Katrina

Voyage en famille
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 1 nuit en septembre 2023
Réponse de GM le 2 oct. 2023
Thank you, for staying us we appreciate your review.

6/10 Satisfaisant

Octavian

Voyage en couple
Les points forts : Personnel et service
Les points faibles : Propreté
Pool was closed, and the room smelled musky.
Séjour de 1 nuit en septembre 2023
Réponse de gm le 20 sept. 2023
Thank you for taking you time to share you review of your recent stay at our hotel were very sorry for the inconvenience you had with us. We have addressed this to our team and will be working to improve our facilities. We hope that your next stay with us will be pleasant and hope to welcome you back.

10/10 Excellent

Jorge

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 4 nuits en août 2023
Réponse de GM le 12 sept. 2023
Thank you, for staying us we appreciate your review.

8/10 Bien

Mary

Voyage en famille, Voyage avec des animaux de compagnie
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The rooms have a slight pet smell but that us to be expected in a pet friendly hotel.
Séjour de 2 nuits en août 2023
Réponse de GM le 21 août 2023
Thank you so much for taking your time to review. were very sorry for the inconvenience you had with us. We have addressed this to our team and will be working to improve our facilities. We hope that your next stay with us will be pleasant and hope to welcome you back.

6/10 Satisfaisant

Kathryn

Voyage en famille
Séjour de 4 nuits en juillet 2023

10/10 Excellent

Thomas

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Convenient location
Séjour de 3 nuits en juillet 2023
Réponse de GM le 10 juil. 2023
Thanks for staying with us, we appreciate your review!

10/10 Excellent

Lilian

Séjour de 3 nuits en juin 2023
Réponse de GM le 5 juil. 2023
thankyou Lilian for your feedback.

2/10 Horrible

William

Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
No elevator Broken ice machine
Séjour de 1 nuit en juin 2023
Réponse de GM le 28 juin 2023
Dear William, thank you very much for taking you time to share your review of your recent stay at our hotel. We would like to express our apologies that you had a negative experience in our hotel. I greatly appreciate your comments about the hotel. we have taken your feedback on board, and we will strive to make improvements accordingly. we hope your next stay with us will be pleasant and looking forward to welcoming you back again.

10/10 Excellent

Chondra

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
We had some noisy neighbors (loud music, loud talking, etc.) but I do understand that is hard to control. Overall, we enjoyed our stay. Thank you!
Séjour de 1 nuit en juin 2023
Réponse de GM le 28 juin 2023
Dear Chondra, thank you very much for taking you time to share your review of your recent stay at our hotel we are so glad you enjoyed you stay with us. We hope to be welcoming you Again.

4/10 Médiocre

Michael

Voyage en famille avec de jeunes enfants
Les points forts : Propreté
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
We checked in around 6pm. We booked a king bed and pull out couch room for 4 people. The pull out couch was broken and the mattress fell through to the floor at the foot of the bed. The microwave did not work in the room. When I walked to the desk to report the broken pull out and to ask for sheets, blanket and pillow for the pull out bed, I was given one fitted sheet and nothing more. When I asked for a blanket and pillow, I was told there were none in the entire hotel available. I explained that we would be leaving for a few hours and asked if there could be any ready for when we returned so that we would have a pillow and blanket for our kids. I was informed that housekeeping went home at 4pm and there was nothing she could do. She just looked at me and offered no alternatives. I decided not to bother with asking for towels since the room for 4 people was only stocked with 2 towels and washcloths. The hot breakfast was very lacking as well. The biscuits were hard as rocks and the muffins were soggy in their plastic like they had been frozen then thawed. When items ran out (sausage, biscuits, milk, etc.), they were not replaced timely.
Séjour de 2 nuits en juin 2023
Réponse de General Manager. le 22 juin 2023
Dear Michael,Thank you very much for taking you time to share your review of your recent stay at our hotel.we would like to express our apologies that you had a negative experience in our hotel. I greatly appreciate your comments about aspects of the room that need updating. we have taken your feedback on board, and we will strive to make improvements accordingly. we hope your next stay with us will be pleasant and looking forward to welcoming you back again.

4/10 Médiocre

Nancy

Voyage en couple
Les points forts : Propreté
The room was ok . You could hear the people next door up until 11:30 part of the time it would sound like they were in the room with you . The bathroom needs to be upgraded no place for my husband to put his shaving stuff.
Séjour de 1 nuit en juin 2023
Réponse de manger le 22 juin 2023
Dear, Nancy Thank you for taking you time to share you review of your recent stay at our hotel were very sorry for the inconvenience you had with us.We have addressed this to our team and will be. working to improve our facilities. We hope that your next stay with us will be pleasant and hope to welcome you back.

6/10 Satisfaisant

Voyageur vérifié

Voyage d’affaires
Les points forts : Personnel et service
Could’ve been better
It was ok the young man at the front desk was rude not welcoming nor friendly and was walking around barefoot..the two young ladies were very helpful air condition wasn’t working consistently ..and it was a drug overdose reported as I was checking out..
Séjour de 4 nuits en juin 2023
Réponse de Manager le 22 juin 2023
Dear guest Thank you for taking your time to share your review with us.we are sorry that you had a negative experience in our hotel.we have addressed this straight to our team to ensure that this incident is not repeated again. We hope your next stay with us will be pleasant and looking to welcoming you back.

2/10 Horrible

Kaelan

Séjour de 1 nuit en mai 2023

6/10 Satisfaisant

Voyageur vérifié

Voyage en famille
Les points forts : Confort de la chambre
Not the best
Older hotel. The main way to get to the second floor is by stairs. I never saw a elevator to use. This makes it hard for people with disabilities. The room appeared clean upon arrival but after checking up some spiked water of the floor I quickly learned otherwise when the white towels turned very dirty. One of the main reason we booked this hotel is because they had a pool which wasn't even open for memorial day weekend. Plus the size of the pool was ridiculously small. Also upon arrival of the hotel we found out that we needed to have a $100 deposit paid on top of the cost for the hotel stay. This information would've been very useful beforehand.
Séjour de 2 nuits en mai 2023

4/10 Médiocre

Jennifer

Voyage en famille
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Les points faibles : Personnel et service
Not Returning
When we asked for fresh towels it was an issue each time. It should not be a problem to get a clean towel to dry off with when requested. Then we came back to our room the last night and the room had been cleaned when we clearly had the Do Not Service Room sign on the door. The male working each night was not friendly and did not provide the customer service you would expect or that we have had when staying here before. We will NOT ever stay here again. We had recommended this place to others who stayed here and they will not be staying here again either after hearing about our experience. So, not only did you lose one customer, you lost several due to the lack of service to those staying with you.
Séjour de 4 nuits en mai 2023

10/10 Excellent

Hannah

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Nice stay.
Very clean and nice hotel for the price. No complaints.
Séjour de 1 nuit en avril 2023
Réponse de manager le 25 mai 2023
hello thank you so much for telling us about your stay with us. I hope to see you again soon

10/10 Excellent

Jenny

Séjour de 3 nuits en avril 2023
Réponse de manager le 25 mai 2023
Thank you so much

8/10 Bien

Judy

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en avril 2023
Réponse de manager le 25 mai 2023
thank you so much for leaving a review. Hope to see you again