Avis
8,8
Excellent
9,2/10
Propreté
9,0/10
Personnel et service
8,4/10
Équipements
8,8/10
Infrastructures et conditions de l’hébergement
8,8/10
Écoresponsabilité
Avis
Voyage en famille
18 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de Marie le 19 mai 2024
Hello William!Thank you for the five-star review and we are happy that you enjoyed your stay at Northwinds Hotel! We hope to see you back here again in the future!
8/10 Bien
Geneviève
14 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Geneviève
Séjour de 2 nuits en avril 2024
Réponse de Alok-Northwinds Hotel by Basecamp le 15 avr. 2024
Hello Genevieve,We are delighted to hear you enjoyed your stay with us at Northwinds by Basecamp. We appreciate you taking the time to leave a review and hope to see you again soon.
10/10 Excellent
Etienne
7 avr. 2024
Etienne
Séjour de 1 nuit en avril 2024
Réponse de Misty-Northwinds by Basecamp le 8 avr. 2024
Hello Etienna. We appreciate you taking the time to leave a rating for you stay. We are thrilled that you enjoyed your stay! Thank you for choosing Basecamp!
10/10 Excellent
David
9 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
David
Séjour de 1 nuit en mars 2024
Réponse de Misty-Northwinds by Basecamp le 10 mars 2024
Hello David. Thank you for your wonderful feedback about our team! Our staff are always happy to go above and beyond to ensure our guests have a memorable stay. We are delighted that you enjoyed yours! We hope to welcome you back some day.
8/10 Bien
Anik
Voyage en famille
8 mars 2024
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Anik
Séjour de 1 nuit en mars 2024
Réponse de Mariella- NorthwindsbyBasecamp le 8 mars 2024
Hi Anik, Thank you for taking the time to leave us feedback, We are glad that you had a very good stay and that you like the pricing. We hope to welcome you again soon at Northwinds. Have a great day!
10/10 Excellent
Stephane
Voyage en couple
26 nov. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Stephane
Séjour de 1 nuit en novembre 2023
Réponse de Alok le 28 nov. 2023
We are delighted to hear you enjoyed your stay with us at Northwinds by Basecamp. We appreciate you taking the time to leave a review and hope to see you again soon.
10/10 Excellent
Linda
7 sept. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Linda
Séjour de 2 nuits en septembre 2023
Réponse de Alok le 8 sept. 2023
We are delighted to hear you enjoyed your stay with us at Northwinds by Basecamp. We appreciate you taking the time to leave a review and hope to see you again soon.
10/10 Excellent
Jessy
Voyage en couple
3 sept. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jessy
Séjour de 2 nuits en septembre 2023
Réponse de Matt le 4 sept. 2023
We are delighted to hear you enjoyed your stay with us at Northwinds by Basecamp. We appreciate you taking the time to leave a review and hope to see you again soon.
10/10 Excellent
Julie
Voyage en famille
23 août 2023
Les points forts : Équipements
Julie
Séjour de 1 nuit en août 2023
Réponse de Alok le 23 août 2023
Nous sommes ravis d'apprendre que vous avez apprécié votre séjour chez nous à Northwinds by Basecamp. Nous vous remercions d'avoir pris le temps de laisser un avis et espérons vous revoir bientôt.
10/10 Excellent
Julie
Voyage en famille
21 août 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Julie
Séjour de 1 nuit en août 2023
Réponse de Alok le 22 août 2023
Nous sommes ravis d'apprendre que vous avez apprécié votre séjour chez nous à Northwinds by Basecamp. Nous vous remercions d'avoir pris le temps de laisser un avis et espérons vous revoir bientôt.
8/10 Bien
Tomasz
Voyage en famille
30 juil. 2023
Les points forts : Propreté, personnel et service, confort de la chambre
Tomasz
Séjour de 2 nuits en juillet 2023
Réponse de Northwinds by Basecamp Team le 30 juil. 2023
Hi Tomasz, Thank you for taking the time to provide us rating, Please do not hesitate to send us a message or comments of how we can improve our service more! your feedback is important to us and we take it seriously to make sure we provide excellent service to our guest. We hope to see you welcome you again Tomasz!
8/10 Bien
francine
23 juil. 2023
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
francine
Séjour de 4 nuits en juillet 2023
Réponse de Matt le 26 juil. 2023
Hello Francine,Thank you for taking the time to leave us a review, it is greatly appreciated.The security deposit, that we charge all of our guests that stay with us, should have been explained in your booking confirmation from Hotels.com. If this was not the case then we apologise for the surprise this may have caused.We hope you still enjoyed your stay despite this.
10/10 Excellent
Stéphanie
Voyage en couple
3 juil. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Stéphanie
Séjour de 3 nuits en juin 2023
Réponse de Matt le 3 juil. 2023
Good morning Stephanie,We are very pleased to hear that you enjoyed your stay with us and the fact that our hotel was the best one of your trip makes us extremely proud. Enjoy the rest of your trip, or if it is now time to return home we wish you all the best for the remainder of 2023.Hopefully we will see you again someday.
8/10 Bien
Caroline
Voyage en groupe
2 juil. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Caroline
Séjour de 8 nuits en juin 2023
Réponse de Matt le 2 juil. 2023
Thank you for the positive review, any piece of feedback is extremely valuable to us and thus we greatly appreciate you taking the time. We are glad to hear that you enjoyed your stay with us and hope to see you again someday.Take care.
10/10 Excellent
Dominique
19 juin 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Dominique
Séjour de 1 nuit en juin 2023
Réponse de Mariella - Northwinds Hotel by Basecamp le 20 juin 2023
Hi Dominique,Thank you for your feedback, we hope to see you again soon! have a great day!
10/10 Excellent
Marie-Laurence
Voyage en groupe
5 juin 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Marie-Laurence
Séjour de 2 nuits en juin 2023
Réponse de Alok le 7 juin 2023
We are delighted to hear you enjoyed your stay with us at Northwinds by Basecamp. We appreciate you taking the time to leave a review and hope to see you again soon.
10/10 Excellent
Jean Guy
3 juin 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Jean Guy
Séjour de 3 nuits en mai 2023
Réponse de Alexandra le 4 juin 2023
Hi Jean Guy, Thank you so much for your ten-star review! We are delighted to hear that you had a positive experience with us at Northwinds by Basecamp. We hope to welcome you back again soon!
8/10 Bien
Couesnon
1 juin 2023
Les points forts : Propreté, personnel et service, confort de la chambre
Les points faibles : Infrastructures et conditions de l’hébergement
Couesnon
Séjour de 1 nuit en mai 2023
Réponse de Alexandra le 2 juin 2023
Thank you for taking the time to provide us with your rating Couesnon. We hope to have the pleasure of welcoming you back soon!
8/10 Bien
Stephanie
Voyage en couple
9 mai 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Stephanie
Séjour de 1 nuit en mai 2023
Réponse de Northwinds Hotel le 10 mai 2023
Thank you for staying at Northwinds by Basecamp, we appreciate your feedback! We hope to see you soon again!
8/10 Bien
Daniel
7 mai 2023
Daniel
Séjour de 1 nuit en mai 2023
Réponse de Northwinds Hotel le 10 mai 2023
Thank you for staying at Northwinds by Basecamp, we appreciate your feedback! We hope to see you soon again!
10/10 Excellent
Luc, Sherwood Park
30 avr. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Luc
Séjour de 1 nuit en avril 2023
Réponse de Northwinds Hotel le 5 mai 2023
Thanks for staying with us. We appreciate your feedback!
8/10 Bien
Maïté
16 mars 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Maïté
Séjour de 2 nuits en mars 2023
Réponse de Alexandra le 20 mars 2023
Hi Maïté,Thanks for staying with us. We appreciate your feedback!
10/10 Excellent
marie
16 mars 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
marie
Séjour de 1 nuit en mars 2023
Réponse de Alexandra le 20 mars 2023
Hi marie, Thanks for staying with us. We appreciate your feedback! We are delighted to hear that you loved your stay! we hope to see you again soon!
8/10 Bien
Véronique
Voyage en couple
17 févr. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Véronique
Séjour de 2 nuits en février 2023
Réponse de Alexandra le 20 févr. 2023
Hi Véronique , Thank you for staying with us! We appreciate your feedback!
10/10 Excellent
Karinne
11 oct. 2022
Karinne
Séjour de 4 nuits en octobre 2022
Réponse de Jonathan le 13 oct. 2022
Good evening, Thank you so much for taking the time to leave us such a wonderful review , from all of us here at the Northwinds Hotel we really appreciate your kind words and look forward to hosting you again at the Northwinds sometime in the future.
6/10 Satisfaisant
Voyageur vérifié
Voyage en famille
1 oct. 2022
Les points forts : Propreté
Les points faibles : Personnel et service
Trop dispendieux pas très bon rapport qualité prix
Voyageur vérifié
Séjour de 3 nuits en septembre 2022
Réponse de Alexandra le 1 oct. 2022
Thank you for staying with us! we appreciate your feedback!
8/10 Bien
Micheline
Voyage en couple
14 août 2022
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Micheline
Séjour de 2 nuits en août 2022
Réponse de Alexandra le 14 août 2022
Hi Micheline,
Thank you for your feedback and taking the time to review! we hope to see you again soon!
8/10 Bien
karine
Voyage en famille avec de jeunes enfants
13 août 2022
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
karine
Séjour de 1 nuit en août 2022
Réponse de BRENT le 13 août 2022
Hi Karine. Thank you so much for the feedback and we hope to see you again soon!
8/10 Bien
julie
11 août 2022
julie
Séjour de 3 nuits en août 2022
10/10 Excellent
Knarik
Voyage en famille avec de jeunes enfants
7 août 2022
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Knarik
Séjour de 1 nuit en août 2022
Réponse de Jonathan le 7 août 2022
Bonsoir, Merci beaucoup pour votre merveilleuse critique. De la part de nous tous ici à l'hôtel Northwinds, nous vous souhaitons un été agréable et espérons vous accueillir à nouveau à l'avenir.
10/10 Excellent
Mario
10 juil. 2022
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Mario
Séjour de 4 nuits en juillet 2022
Réponse de BRENT le 14 juil. 2022
Hi Mario! Thank you for the great rating. We hope to see you again soon.
10/10 Excellent
Kelsey
27 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Kelsey
Séjour de 1 nuit en mai 2024
Réponse de Misty-Northwinds by Basecamp le 27 mai 2024
Thank you for your kind words and high rating, Kelsey! We are delighted that you found our hotel affordable. We look forward to seeing you again! Thank you for choosing Basecamp!
10/10 Excellent
Nadine
Voyage en famille
26 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nadine
Séjour de 1 nuit en mai 2024
Réponse de Barbara-Northwinds by Basecamp le 27 mai 2024
Hi, Nadine. Thanks for taking the time and rate your stay. We are very pleased to know you valued the friendliness of our staff, our smooth check in/out system, as well as the late departure we were able to arrange for you. We hope to see you again soon!
10/10 Excellent
Erica Mae
Voyage en groupe
26 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Erica Mae
Séjour de 1 nuit en mai 2024
Réponse de Misty-Northwinds by Basecamp le 26 mai 2024
Hello Erica Mae. Thank you for taking the time to leave your feedback. Our staff will appreciate your kind words! We look forward to welcoming you back next time you are in the area. Safe Travels!
10/10 Excellent
Louis Patrick, Surrey
Voyage en couple
26 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Louis Patrick
Séjour de 1 nuit en mai 2024
Réponse de Marie le 26 mai 2024
Hello Louis,Thank you so much for the five-star review and your comments about our property. Over the last little bit our team has been working hard to have our property updated to feature our classic Basecamp style!
8/10 Bien
Lyle, Red Deer
Voyage en groupe
26 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lyle
Séjour de 1 nuit en mai 2024
Réponse de Marie le 26 mai 2024
Hello Lyle,Thank you so much for taking the time to leave the review. Yes, it is true that we offer virtual check-in and check-out features at all our properties, but you can do both check-in and check-out procedures with the guest services agents located by our main entrance. We implemented the online check-in feature to allow guests a quicker check-in option for guest’s convenience as we know after a long day of travel you just want to check into your room! For the restaurant attached to our property, we have no affiliation with them and unfortunately have no control of their hours of operation. There are a few restaurants located just across the street that may have more convenient hours of operation and plenty of other restaurants located in downtown that we would have loved to recommend to you!We hope that you did enjoy the rest of your stay at Northwinds Hotel!
10/10 Excellent
Eugene
Voyage en famille
25 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Eugene
Séjour de 2 nuits en mai 2024
Réponse de Barbara-Northwinds by Basecamp le 26 mai 2024
Hi, Eugene. We are very glad to hear you had a great stay. We appreciate you took the time to rate your experience. We hope to welcome you back soon!
8/10 Bien
Carole
Voyage en famille
25 mai 2024
Les points forts : Équipements
Carole
Séjour de 1 nuit en mai 2024
Réponse de Misty-Northwinds by Basecamp le 25 mai 2024
Thank you for your valuable feedback, Carole! We are thrilled that you found our beds super comfortable, and our rooms clean! We will pass along your comments about the squeaky floors to see if there is something we can do to minimize the noise. Thank you for choosing Basecamp. We hope to see you again!
10/10 Excellent
Amanda
25 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Amanda
Séjour de 1 nuit en mai 2024
Réponse de Misty-Northwinds by Basecamp le 26 mai 2024
Thank you for leaving such a great rating, Amanda! It was a pleasure having you stay with us! We are happy to see that you enjoyed your time at Northwinds. Thank you for choosing Basecamp. Take care!
10/10 Excellent
Yi-Ting
Voyage en famille
25 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Yi-Ting
Séjour de 2 nuits en mai 2024
Réponse de Marie le 25 mai 2024
Hi Yi-Ting,We are so happy that you enjoyed your stay at Northwinds Hotel! Thank you for taking the time to leave a review!
10/10 Excellent
Heather Van
Voyage en famille avec de jeunes enfants
23 mai 2024
Les points forts : Équipements
Heather Van
Séjour de 1 nuit en mai 2024
Réponse de Marie le 23 mai 2024
Hello Heather,We are glad that you enjoyed our check-in process at our hotel, and actually have implemented this process at all of our properties in Canmore to make guests check-in a lot faster!
10/10 Excellent
Anthony
Voyage en famille
22 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Anthony
Séjour de 3 nuits en mai 2024
Réponse de Marie le 23 mai 2024
Hello Anthony,We are happy that you found our hotel at a convenient location for travelling to Banff and that we had amazing views of the mountains from the front of our property!
6/10 Satisfaisant
sid
Voyage en couple
22 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
sid
Séjour de 2 nuits en mai 2024
Réponse de Alok-Northwinds Hotel by Basecamp le 23 mai 2024
Hello Sid, We are delighted to hear you enjoyed your stay with us at Northwinds by Basecamp. We appreciate you taking the time to leave a review and hope to see you again soon.
8/10 Bien
Jeffrey
Voyage en couple
22 mai 2024
Les points forts : Personnel et service
Les points faibles : Équipements
Jeffrey
Séjour de 2 nuits en mai 2024
Réponse de Alok-Northwinds Hotel by Basecamp le 23 mai 2024
Thank you for taking the time to leave a rating for your stay, Jeffrey ! We are happy to hear that you enjoyed your time here at Northwinds. Hope to see you again! Safe Travels
4/10 Médiocre
Karley
Voyage en couple
22 mai 2024
Les points forts : Équipements et infrastructures et conditions de l’hébergement
Karley
Séjour de 1 nuit en mai 2024
Réponse de Alok-Northwinds Hotel by Basecamp le 24 mai 2024
Thank you for taking the time to leave feedback about your recent stay, Karley. We are happy that you found our room with excellent condition and very clean, and that our friendly staff were able to help make your stay more memorable. However, we apologize for the issues you experienced for the second night stay at northwinds hotel. probably it was misunderstanding accrued, we never said that we need to ask to the booking manager to book a room. I was said that we do have room available for second night but unfortunately, we do not have the same room (#206) for the second night stay. However, If you would like to stay in the same room, please let us ask to group booking manager to move other guest to provide you a same room. Our goal at Northwinds is to provide quality and comfort for all our guests, and we are sorry we did not meet all your expectations we hope to get another chance to provide you better services and experience next time.
10/10 Excellent
Heather
22 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Heather
Séjour de 1 nuit en mai 2024
Réponse de Barbara-Northwinds by Basecamp le 22 mai 2024
Hi, Heather. Thank you very much for taking the time to leave such a great review. We are more than glad to hear you liked your room with the stunning view to the mountains and comfortable beds. We hope to see you soon!
10/10 Excellent
Wilson
22 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Wilson
Séjour de 1 nuit en mai 2024
Réponse de Marie le 22 mai 2024
Hello Wilson,We are so glad that you enjoyed your stay at our hotel! Thank you so much for leaving a positive review and we hope to see you again!
10/10 Excellent
Andrew
22 mai 2024
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Andrew
Séjour de 1 nuit en mai 2024
Réponse de Barbara-Northwinds by Basecamp le 22 mai 2024
Hi, Andrew. We are more than glad to hear you had such a great rest in our comfortable beds. Please know that your feedback is of great value for us. We are very sorry for the inconvenience the large cups might have caused. We are informing this point straight away to have it solved as soon as possible. Please know that we are very grateful for you feedback as it helps us to improve and provide you with the best service next time. We hope to see you again soon!
10/10 Excellent
Bobby
22 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Bobby
Séjour de 1 nuit en mai 2024
Réponse de Marie le 22 mai 2024
Hello Bobby,Thank you for the 5-star review! We are glad that you enjoyed your stay at Northwinds Hotel and we hope to welcome you back again in the future!
6/10 Satisfaisant
Megan
21 mai 2024
Les points forts : Propreté et personnel et service
Megan
Séjour de 1 nuit en mai 2024
Réponse de Alok-Northwinds Hotel by Basecamp le 24 mai 2024
Hello Megan. Thank you for taking the time to review your stay at Northwinds. We are glad you enjoyed our clean and renovated rooms, We have taken your feedback on board about thin wall, and we will strive to make improvements accordingly.