Façade de l’hébergement

Avis sur Temptation at The Tower Cancún All Inclusive - Adults Only

4.5 out of 5
Temptation at The Tower Cancún All Inclusive - Adults Only
Blvd Kukulcan Km 3.5, Zona Hotelera Mz32 Lt D3 D4 D5, Cancun, QROO

Avis

9,0

Merveilleux

Note des voyageurs de 10 (Excellent), d’après 258 avis sur 390." "
Note des voyageurs de 8 (Bien), d’après 78 avis sur 390." "
Note des voyageurs de 6 (Satisfaisant), d’après 27 avis sur 390." "
Note des voyageurs de 4 (Médiocre), d’après 12 avis sur 390." "
Note des voyageurs de 2 (Horrible), d’après 15 avis sur 390." "

9,2/10

Propreté

9,2/10

Personnel et service

9,0/10

Équipements

9,2/10

Infrastructures et conditions de l’hébergement

8,8/10

Écoresponsabilité

Avis

10/10 Excellent

Bernard

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Très bel endroit
Séjour de 10 nuits en février 2024
Réponse de Mafer M. le 17 févr. 2024
Cher Bernard Merci d'avoir pris le temps de nous évaluer et de partager votre expérience avec la communauté Expedia, c'est toujours un plaisir de savoir que nous répondons aux attentes de nos clients. Nous espérons vous revoir bientôt chez Temptation. Cordialement,

10/10 Excellent

Simon

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Très bons restaurants, très bon service.
Séjour de 7 nuits en mars 2023
Réponse de Yisselle Z. le 4 avr. 2023
Cher invité Simon, Merci d'avoir pris le temps de laisser un commentaire concernant votre séjour à Temptation. C'est toujours un plaisir pour nous d'avoir des gens qui profitent des divertissements, de la nourriture, des boissons et des autres invités pendant leur séjour. Nous espérons vous revoir bientôt. Cordialement,

10/10 Excellent

Inês

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
.
Séjour de 8 nuits en février 2023
Réponse de Pamela C. le 20 févr. 2023
Dear Ines, Thank you for staying at Temptation Cancun Resort. We appreciate you taking the time to share your rating with the EXPEDIA community. We hope that you will grant us the honor of welcoming you again soon.Best regards,

10/10 Excellent

Jean-Luc

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Party
Endroit festif par excellence! Personnel attentionné ! Quand on aime le concept on devient « addict »
Séjour de 9 nuits en mars 2020
Réponse de Pamela C. le 14 mars 2020
¡Gracias por alojarse con nosotros! Su opinión es muy importante para nosotros.

6/10 Satisfaisant

Voyageur vérifié

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Cela ne vaut pas la peine de payer cher pour être dans la tour. Les chambres sont plus petites. Sur le toit il n’y a personne.
Séjour de 6 nuits en janvier 2020
Réponse de Pamela C. le 25 janv. 2020
Dear guest, Thank you for rating your experience at Temptation Cancun Resort! Not only meeting but also exceeding our guest’s expectations is our main goal and we're glad to know that we achieved this with you. We appreciate your comments regarding our facilities, the food, the activities and the service provided by our staff. I'm sure that after your genuine comments and recommendations, many potential guests will make up their minds to choose Temptation as their vacation destination! Your feedback is of vital importance for us since it lets us identfy our opportunity areas. Please know that our guests’ satisfaction is our priority. Thank you for let us know! We hope to have the pleasure of welcoming you in another Sexy Temptation experience. Kind regards,

8/10 Bien

Voyageur vérifié

Séjour de 7 nuits en novembre 2019
Réponse de JROMERO le 7 déc. 2019
Dear guest, Thank you for taking the time to share your satisfaction review with the EXPEDIA community. We hope to have the pleasure of hosting you again soon! Best regards.

8/10 Bien

john

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
La fête du matin au soir
Hôtel moderne très bien entretenu.tres belle chambre. La nourriture est très moyenne et pas variée sur une semaine.mais les Vacanciers viennent pour faire la fête et boire toute la journée dans la piscine où il est impossible de nager.Venez pour faire la fête pas pour vous reposer.le personnel est très serviable et très professionnel. Hôtel sexy proche d une copie en France du cap d adge......
Séjour de 7 nuits en novembre 2019
Réponse de Michell C. le 3 déc. 2019
Cher Client, Je vous remercie pour tomber dans la TENTATION!. Nous sommes heureux de vous avoir surpris sur votre première expérience à notre resort C’est toujours une reconnaissance pour l’ensemble des équipes d’avoir les encouragements de nos clients. Nous sommes très heureux d’apprendre que vous avez été satisfait de l’ensemble de nos prestations Nous attendons avec impatience d'avoir l'occasion de vous accueillir à nouveau dans un proche avenir. cordialement

10/10 Excellent

Voyageur vérifié

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Cette hôtel est parfaire à tous les niveaux, nourriture, ambiance, propreté. Je recommande fortement !!
Séjour de 7 nuits en novembre 2019
Réponse de Michell C. le 21 nov. 2019
Cher Client, Je vous remercie pour tomber dans la TENTATION!. Nous sommes heureux de vous avoir surpris sur votre première expérience à notre resort C’est toujours une reconnaissance pour l’ensemble des équipes d’avoir les encouragements de nos clients. Nous sommes très heureux d’apprendre que vous avez été satisfait de l’ensemble de nos prestations Nous attendons avec impatience d'avoir l'occasion de vous accueillir à nouveau dans un proche avenir. cordialement

10/10 Excellent

Johanne

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 8 nuits en juin 2019
Réponse de JROMERO le 9 juil. 2019
Dear guest, Thank you for taking the time to share your review with the Hotels.com community about your last stay at The Tower by Temptation. It's delightful for us to know that you had an enyojable stay. We hope to have the pleasure of hosting you again in the near future. Kindest regards.

10/10 Excellent

Y_Leclair, Ottawa, On. Canada

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
L'ambiance, le party, les gens qui y sont, les employers, l'atmosphère extra sexy...un endroit comme nul autre! Tout pour nous sortir de notre zone de comfort.
Séjour de 7 nuits en avril 2019
Réponse de Tamara H. le 8 mai 2019
Cher invité, Je suis ravi de savoir que vous avez décidé de nous rendre visite. Nous avons eu le plaisir de vous accueillir et de vous traiter comme vous le méritez. Notre objectif numéro un est de faire en sorte que nos clients se sentent spéciaux, et je suis heureux de savoir que nous y assistons jour après jour! Je suis heureux de savoir que votre séjour a été agréable et j'espère avoir l'honneur de vous accueillir à nouveau dans un proche avenir. Sincères amitiés.

8/10 Bien

Heriberto

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great hotel. Staff was friendly. Food could be a bit better. It is a party hotel and we understand, but our last night was terrible. Our whole floor was very loud. Running up and down the hall, weed smell, loud music. Not from the hotel party. But a guest. We had to check out at 7AM. And the noise stopped at that time. Other than that we had a great stay.
Séjour de 4 nuits en mai 2024
Réponse de Yisselle Z. le 25 mai 2024
Dear valued guest Heriberto,We appreciate you taking the time to share your review with the EXPEDIA community. Your feedback is of vital importance for us since it lets us identify our opportunity areas, we would like to know in this case what we can improve, please share with us this information, we hope you can give us the opportunity to host you again and treat you as you deserve.Sincerely,

2/10 Horrible

Sunshine

Voyage en groupe
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
This place is so bad. They try to get you drunk to load you up on extra services. Let you think you cancelled once you sober up but when you go to check out they will hold you from leaving. We ordered a cabana with 3 bottles ($500) learned the next day that we did it the night before. We were wasted. Had no clue. We said no, we have a party we already pre ordered bottles for, please cancel. They said yes. We paid for the other 5 bottles, had our party in the suite. Last day we went to check out and they had the other a charge of $600. No clue how it got that much. We showed the cancellation slip we took a picture of and they said not cancellation. We got delayed trying to check out and was forced to pay in order to leave. They kept the bottles and the money and were extremely aggressive. We were in gear because they brought security and all to forces us to pay. Will never travel here again. Not safe and they are aggressive to get more money. Please travel with caution here. We went with 10 people and spent a lot of money. Total charges we authorized over 2,000 yet that wasn’t enough, they say a money grab and made us pay another $600. Worse place ever.
Séjour de 3 nuits en mai 2024
Réponse de Yisselle Z. le 24 mai 2024
Dear Sunshine,Thank you for writing us on Expedia, we really sorry about the experience you had during your stay and the check out process, as we see in your reservation account, you only had one charge from Flame restaurant and this charge were removed from your account, you only paid for the ambiental fee that we charge all our guest as it's a government requirement to all the hotels in Cancún. We would like to bring you a better stay if you can back, so please, get in contact with our reservations department to let us know for your next stay!Sincerely,

10/10 Excellent

craig

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
A unique resort, and the Expedia VIP upgrade really made the trip special - I highly recommend the Lush package! The check in team of Odalys and Marco, and Mayte as hostess were fantastic. The food and servers like Lucio, Ladislau and Jesus were great. Jenni and Benjamin and Julio outside were spectacular - we loved the trip.
Séjour de 4 nuits en mai 2024
Réponse de Yisselle Z. le 24 mai 2024
Dear guest Craig,Thank you for staying with us at Temptation Cancun Resort and for taking the time to rate our property with the Expedia community, it's always a pleasure to know that we achieve our guests expectations.We hope to see you soon back soon!Sincerely,

10/10 Excellent

Lysett

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff were awesome, the food was great. Every day is a party day at the resort.
Séjour de 5 nuits en mai 2024
Réponse de Yisselle Z. le 20 mai 2024
Dear guest Lysett,Thank you for staying with us at Temptation Cancun Resort and for taking the time to rate our property with the Expedia community, it's always a pleasure to know that we achieve our guests expectations.We hope to see you soon back soon!Sincerely,

10/10 Excellent

Serge

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
DJ needs to play more updated songs and less hard core rap. Beach should be improved.
Séjour de 5 nuits en mai 2024
Réponse de Mafer M. le 11 mai 2024
Dear guest, SergeThank you for rating your experience at Temptation Cancun Resort!Not only meeting but also exceeding our guest’s expectations is our main goal and we're glad to know that we achieved this with you. Your comments are very important to us since it is through them that we can identify not only what we are doing excellent but also what we can do to improve. Please note that we will take your suggestions into consideration to improve the Temptation experience. We hope to have the pleasure of welcoming you again soon! Sincerely,

10/10 Excellent

Jeffrey Paul

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great Atmosphere
Séjour de 5 nuits en avril 2024
Réponse de Mafer M le 19 avr. 2024
Dear guest Jeffrey Paul,Thank you for visiting us at Temptation Cancun Resort, We're excited to read that you had a great time at The Tower by Temptation, and that our unique concept was to your liking. We hope to have the pleasure of welcoming you in another Sexy Temptation experience. Sincerely,

10/10 Excellent

Keata

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Had a Blast!!!
Séjour de 4 nuits en avril 2024
Réponse de Mafer M le 19 avr. 2024
Dear guest KeataThank you for take your time to rate us and share ir with the Expedia community, it's always a pleasure to know that we achieve our guests expectations.We hope to see you soon back to Temptation.Sincerely,

10/10 Excellent

Kristopher Thomas

Séjour de 6 nuits en avril 2024
Réponse de Mafer M. le 7 mai 2024
Dear guest Kristopher Thomas,Thank you for staying with us at Temptation Cancun Resort and for taking the time to rate our property with the Expedia community, it's always a pleasure to know that we achieve our guests expectations.We hope to see you soon back soon!Sincerely,

10/10 Excellent

Brianna

Séjour de 3 nuits en avril 2024
Réponse de JROMERO le 30 avr. 2024
Dear guest Brianna,Thank you for staying with us at Temptation Cancun Resort and for taking the time to rate our property with the Expedia community, it's always a pleasure to know that we achieve our guests expectations.We hope to see you soon back soon!Sincerely,

10/10 Excellent

Amilcar G

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff were great, the resort atmosphere, the parties, the food was excellent!!!
Séjour de 3 nuits en mars 2024
Réponse de Mafer M. le 5 avr. 2024
Dear guest Amilcar G, Thank you for staying at Temptation!We're thrilled to read that you had a pleasant stay and that you enjoyed your stay with us, making our guests live an unforgettable experience is very important for us and we're glad to know that we achieved this with you. As you noticed, we treat as royalty all our guest in order to become the best Resort in Cancun!We hope to have the pleasure of hosting you again soon!Sincerely,

10/10 Excellent

Joshua

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 4 nuits en mars 2024
Réponse de Mafer M. le 25 avr. 2024
Dear guest Joshua,Thank you for visiting us at Temptation Cancun Resort, We're excited to read that you had a great time at The Tower by Temptation, and that our unique concept was to your liking. We hope to have the pleasure of welcoming you in another Sexy Temptation experience. Sincerely,

10/10 Excellent

Amber

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en mars 2024
Réponse de Mafer M. le 27 mars 2024
Dear guest Amber,Thank you for take your time to rate us and share ir with the Expedia community, it's always a pleasure to know that we achieve our guests expectations.We hope to see you soon back to Temptation.Sincerely,

10/10 Excellent

Jerome

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Everything was 💯
Séjour de 5 nuits en mars 2024
Réponse de Yisselle Z. le 23 mars 2024
Dear guest Jerome,Thank you for take your time to rate us and share ir with the Expedia community, it's always a pleasure to know that we achieve our guests expectations.We hope to see you soon back to Temptation.Sincerely,

6/10 Satisfaisant

Lisett Mata, Cape Coral

Séjour de 3 nuits en mars 2024
Réponse de Yisselle Z. le 1 avr. 2024
Dear valued guest Lisett Mata,We appreciate you taking the time to share your review with the EXPEDIA community. Your feedback is of vital importance for us since it lets us identify our opportunity areas, we would like to know in this case what we can improve, please share with us this information, we hope you can give us the opportunity to host you again and treat you as you deserve.Sincerely,

10/10 Excellent

Robert

Séjour de 8 nuits en mars 2024
Réponse de Yisselle Z. le 1 avr. 2024
Dear guest Robert, Thank you for falling into Temptation!We're thrilled to read that you had a pleasant stay and that you enjoyed your stay with us, making our guests live an unforgettable experience is very important for us and we're glad to know that we achieved this with you. As you noticed, we treat as royalty all our guest in order to become the best Resort in Cancun!We hope to have the pleasure of hosting you again soon!Sincerely,

10/10 Excellent

Christian

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Everything
Séjour de 1 nuit en mars 2024
Réponse de Mafer M. le 9 mars 2024
Dear Christian,Thank you for take your time to rate us and share ir with the Expedia community, it's always a pleasure to know that we achieve our guests expectations.We hope to see you soon back to Temptation.Sincerely,

2/10 Horrible

David

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Worst Experience Ever!!!
The worst hotel that we ever experienced by far!!! Everything they promised on the hotels.com page is a lie and not even close to reality. We paid extra for ocean view and we received roof view with a very small side ocean view,food is horrible to the point that it’s not eatable,the room was loaded with ants and bugs. Also it’s a swingers hotel and Hotels.com need to SAY IT as we didn’t know that and wired people trying to touch you…insane! My worst experience ever!!! We run away the next day and instead of celebrating our anniversary we experienced a nightmare thanks to Hotels.com
Séjour de 4 nuits en février 2024
Réponse de JROMERO le 27 févr. 2024
Dear guest David,I would like to apologize for the negative experiences you had during your stay, I also appreciate pointing out some areas of opportunity to work on in order to provide a better experience for future guests. We assure you that Management takes into consideration all suggestions and comments and actions are taken to improve our level of customer satisfaction. We offered you the next day a room on the upper levels to improve this aspect of your stay. We are an adults only Resort and we attract people with different life styles but we are not a swingers Resort, we offer each day with fun, sexy and adventurous activities that range from water, beach sports and pool games, in our topless optional ambiance, guests can choose whether to engage in the excitement or just stay away from the crowds and relax in our quiet pool, chill in our roof top bar or at the beach area. Our guests will enjoy an insanely sexy amount of fun with different Themes Nights, this is what we advertise, as a party Resort.If you visit us again, we will offer you personalized service, we always try to accommodate our guests according to their preferences, because nothing matters more to us so that guests feel as comfortable and happy as possible, that is why we would like to restore your trust in Temptation Cancun Resort.Always at your service

10/10 Excellent

Gilbert, Lanexa

Voyage en famille, Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Loved the atmosphere
Séjour de 3 nuits en janvier 2024
Réponse de Jimmy Alvarez le 15 févr. 2024
Dear GilbertOn behalf of the entire Temptation team, I want to thank you for your valuable comment.look forward to welcoming soon

10/10 Excellent

catherine

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
2nd time here in a year. A couple. Tower room. Came back for the fun, great service and lovely staff and fun loving visitors. always an easy going, welcoming and fun crowd. Respectful of your boundaries yet the atmosphere has you open up to test yours. shout out to Cecilia and Carlos at the pool bar, Wendy at sky bar, Carlos and Dave C at buffet. Will see you all again soon!
Séjour de 7 nuits en janvier 2024
Réponse de Montserrat M. le 8 févr. 2024
Dear Catherine,Thank you for take your time to rate us and share ir with the Expedia community, it's always a pleasure to know that we achieve our guests expectations.We hope to see you soon back to Temptation.Sincerely,

8/10 Bien

Kyla

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Les points faibles : Équipements
We have been to this resort 4 times now - the vibe and the people are incredible which is what keeps up coming back. What is very much lacking, however is dining. Guests now have to line up daily in the lobby in the hopes of making reservations at a couple of the restaurants which is extremely inconvenient. Failing that, there is the buffet which in my opinion has really gone downhill over the years. Now - we don't go for fine dining, so we were okay with it, but if you expect quality food and alot of choice, you may not be happy here. The wait staff and bartenders are fantastic, though, and always try their best making dining still an enjoyable experience. Regardless of the lack of dining options, Temptation is still at the top of our list and we'll definitely return!
Séjour de 6 nuits en janvier 2024
Réponse de Yisselle Z. le 8 févr. 2024
Dear guest Kyla, Thank you for rating your experience at Temptation Cancun ResortNot only meeting but exceeding our guest’s expectations is our main goal and we're glad to know that we achieved this with you. We appreciate your comments regarding our facilities, the food, the activities, and the service provided by our staff. Your feedback is of vital importance for us since it lets us identify our opportunity areas, we would like to know in this case what we can improve, please share with us this information, we hope you can give us the opportunity to host you again and treat you as you deserve. Sincerely,

10/10 Excellent

Octavio

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This is an amazing resort with everything anyone is looking for. The great service of the staff the magnificent food , the amenities and the entertainment is out of this world
Séjour de 4 nuits en janvier 2024
Réponse de Montserrat M. le 30 janv. 2024
Dear Octavio,Thank you for take your time to rate us and share ir with the Expedia community, it's always a pleasure to know that we achieve our guests expectations.We hope to see you soon back to Temptation.Sincerely,

10/10 Excellent

Oxana

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Safe
Séjour de 3 nuits en janvier 2024
Réponse de Montserrat M. le 30 janv. 2024
Dear Oxana, Thank you for take your time to rate us and share ir with the Expedia community, it's always a pleasure to know that we achieve our guests expectations.We hope to see you soon back to Temptation. Sincerely,

2/10 Horrible

Eric, Folcroft

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice online but I wished I never came.
Séjour de 3 nuits en janvier 2024
Réponse de JROMERO le 29 janv. 2024
Dear EricAt Temptation Cancun Resort, we endeavor to do our utmost to make our guests as comfortable and happy as possible. We are extremely sorry for any inconveniences or discomfort that you experienced during your stay here, we would like to know more about your stay, please contact us in order to amend this situation.We hope you can give us a second chance to host you once againSincerely

10/10 Excellent

Monica

Séjour de 4 nuits en janvier 2024
Réponse de Montserrat M. le 20 mars 2024
Dear Monica,Thank you for take your time to rate us and share ir with the Expedia community, it's always a pleasure to know that we achieve our guests expectations.We hope to see you soon back to Temptation.Sincerely,

6/10 Satisfaisant

William, gilbert

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en janvier 2024
Réponse de Montserrat M. le 20 mars 2024
Dear valued guest William,We appreciate you taking the time to share your review with the EXPEDIA community. Your feedback is of vital importance for us since it lets us identify our opportunity areas, we would like to know in this case what we can improve, please share with us this information, we hope you can give us the opportunity to host you again and treat you as you deserve.Best regards,

8/10 Bien

Maria Eliza

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 4 nuits en janvier 2024
Réponse de JROMERO le 10 févr. 2024
Dear Maria Eliza,Thank you for taking the time to rate us within the Expedia community, it's always a pleasure to know that we achieve our guests expectations.We hope to see you soon back to Temptation.Regards,

10/10 Excellent

Dilmeet Kaur, Brampton

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 4 nuits en janvier 2024
Réponse de JROMERO le 16 janv. 2024
Dear Dilmeet,Thank you for take your time to rate us and share ir with the Expedia community, it's always a pleasure to know that we achieve our guests expectations.We hope to see you soon back to Temptation.Sincerely,

10/10 Excellent

Jerson

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Muy bueno
Séjour de 3 nuits en décembre 2023
Réponse de JROMERO le 30 déc. 2023
Dear guest, Jerson,Thank you for visiting us at Temptation Cancun Resort, We're excited to read that you had a great time at The Tower by Temptation, and that our unique concept was to your liking.We appreciate your comments the service provided by our staff. We hope to have the pleasure of welcoming you in another Sexy Temptation experience. Kind regards,

10/10 Excellent

Eric

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The workers are the best. The energy of the place is awesome. You can party or just relax at the beach. The restaurant is nice. We loved sea breeze for breakfast and sutra for dinner. The room service was perfect. It was definitely fun place.
Séjour de 4 nuits en décembre 2023
Réponse de Mafer M le 28 déc. 2023
Dear guest, EricThank you for visiting our Playground for grown-ups!We're excited to read that you had a great time at The Tower by Temptation, and that our unique concept was to your liking.We appreciate your comments regarding our facilities, the food, the activities, and the service provided by our staff. I'm sure that after your genuine comments and recommendations, many potential guests will make up their minds to choose Temptation as their vacation destination!We hope to have the pleasure of welcoming you in another Sexy Temptation experience. Kind regards,

10/10 Excellent

John

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We like staying in the tower as it offers excellent ocean views and the use of the rooftop amenities. The downside is the extremely loud music from the Sexy Pool and the night time activities that runs into the early hours of every morning so sleep can be difficult.
Séjour de 7 nuits en décembre 2023
Réponse de JROMERO le 20 déc. 2023
Dear guest, Thank you for visiting our Playground for grown-ups!We're excited to read that you had a great time at The Tower by Temptation, and that our unique concept was to your liking. We appreciate your kind comments towards our wonderful staff. Providing an exceptional service is our priority and we're glad to know that we achieved this with you. We are working to improve the services like the level of sound of music we play. We hope you let yourself fall back into Temptation soon!Regards

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
The temptation experience.
Hotel was keep trying to sell membership and other stay plans. This takes forever. At the first day of arrival the presentation took too much time and I missed pool party due to pool close at 6pm. I have been offered some outdoor activities by other hotel with convenient price and The temptation convinced me to cancel it and they will match the price but I get to purchase from them the activity services they said they can’t match the price anymore and I had to pay regular price. The hotel is not quite fair with the promises. Hotel shops are very expensive. The sunscreen price is almost $30. The mexican food is not that great as in USA. Massage services is good. Room service, bar drinks are good.
Séjour de 4 nuits en novembre 2023
Réponse de JROMERO le 11 déc. 2023
Dear guest, Thank you for visiting Temptation!We're are working very hard to make happy guests and we want them to enjoyed their stay with us by making an unforgettable experience for them.We hope to have the pleasure of hosting you again soon!Best regards,

10/10 Excellent

Robin Knieriem, Murfreesboro

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We had a great time! We opted to stay in The Tower this time and really enjoyed the larger room and the gorgeous ocean view. Because of a review I wrote here, they upgraded our experience to VIP but I’m not sure what was included in that that we didn’t already get as Tower guests. We didn’t want for anything. We were treated like royalty. Ricardo, Israel, and the Playmakers made this a most memorable trip.
Séjour de 5 nuits en septembre 2023
Réponse de JROMERO le 6 oct. 2023
Dear Robin, Thank you for falling into Temptation!We're thrilled to read that you had a pleasant stay and that you enjoyed your stay with us, making our guests live an unforgettable experience is very important for us and we're glad to know that we achieved this with you. As you noticed, we treat as royalty all our guest in order to become the best Resort in Cancun!We hope to have the pleasure of hosting you again soon!Best regards,

4/10 Médiocre

Hailey

Les points forts : Propreté
Won’t be back
We knew the type of resort this is prior to arriving, what we didn’t know was how SMALL the resort is. We also were not expecting the older man that hosted the “games” at the pool, to be so pushy and perverse with the crowd. Gave off major creep vibes. The pool, is too small for how many people are there. You have to pay for a cabana, so wake up early to get a decent spot. All the chairs are VERY close together. If you’ve read any reviews regarding the sales pitch they try to talk you into doing, they’re 100% accurate. The lady we had was super nice until we said we were not interested, 3 different times. We spent the rest of the time there trying to avoid her because everytime she saw us she asked if we were coming to the presentation. The drinks and food were delicious. That was the only part we enjoyed. The staff at the Sky Bar were incredible nice. That pool area is also small, but not crowded, so it was a nice area to take in the views of the beach. We had higher expectations of the room itself. No full length mirror, the one in the bathroom is all you get, and even then the view is very limited. The all black cabinets were a nice touch. The bed was comfy. The bathroom was small and the lighting was terrible. The room key being a bracelet was both good and bad. The idea is phenomenal. Having your key on you at all times is so nice. The bracelet itself was a little annoying & it took 4 trips to the front desk to get them to work.
Séjour de 2 nuits en septembre 2023
Réponse de JROMERO le 28 sept. 2023
Dear guest,We thank you for your feedback!I would like to apologize for the negative experiences you had during your stay, I would have liked to contact you and learn more about your experience at the Temptation hotel, please do not hesitate to contact us directly. If you visit us again, come to us during your stay with all your concerns. As far as possible, we always try to accommodate our guests according to their preferences, because nothing matters more to us so that guests feel as comfortable and happy as possible.Regards,

10/10 Excellent

Stephanie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 4 nuits en septembre 2023
Réponse de Yisselle Z. le 9 sept. 2023
Dear guest Stephanie,Thank you for taking the time for rating us on Expedia Community. It's a pleasure for us to know that you had a great vacation with us and you enjoyed our unique atmosphere to party and have fun. We are looking forward to host you once again soon.Sincerely,

10/10 Excellent

Tracy

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Omg. What an experience we had..
Séjour de 3 nuits en août 2023
Réponse de Yisselle Z. le 6 sept. 2023
Dear guest Tracy,Thank you for taking the time for rating us on Expedia Community. It's a pleasure for us to know that you had a great vacation with us and you enjoyed our unique atmosphere to party and have fun. We are looking forward to host you once again soon.Sincerely,

10/10 Excellent

Anna

Séjour de 5 nuits en août 2023
Réponse de Yisselle Z. le 19 sept. 2023
Dear guest Anna,Thank you for taking the time for rating us on Expedia Community. It's a pleasure for us to know that you had a great vacation with us and you enjoyed our unique atmosphere to party and have fun. We are looking forward to host you once again soon.Sincerely,

10/10 Excellent

Lynette

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Loved my stay. It’s always fun and entertaining when you stay at an all inclusive resort that has nightly, themed parties.
Séjour de 3 nuits en août 2023
Réponse de Montse M. le 30 août 2023
Dear Lynette,Thank you for rating your experience at Temptation Cancun Resort with 5 stars! We appreciate you taking the time to share your review with the EXPEDIA community. Not only meeting but also exceeding our guest’s expectations is our main goal and we're glad to know that we achieved this with you. We appreciate your comments regarding our entertainment, the activities, and the service provided by our staff. I'm sure that after your genuine comments and recommendations, many potential guests will make up their minds to choose Temptation as their vacation destination! We hope to have the pleasure of welcoming you in another Sexy Temptation experience. Kind regards, .

10/10 Excellent

Katrice

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Me and my boyfriend everything about this hotel. The hospitality is beyond amazing. I definitely look forward to visiting again. I would highly recommend to friends and family. Also the food there is so good. Everythinggggggg was to our liking. This experience will be hard to top. The only I would say,I dont like is how early the pool close but other than that, amazing experience.
Séjour de 3 nuits en août 2023
Réponse de Mafer M le 22 août 2023
Dear guest, Thank you for rating your experience at Temptation Cancun Resort with 5 stars! Not only meeting but also exceeding our guest’s expectations is our main goal and we're glad to know that we achieved this with you. We appreciate your comments regarding our facilities, the food, the activities, and the service provided by our staff. I'm sure that after your genuine comments and recommendations, many potential guests will make up their minds to choose Temptation as their vacation destination!We hope to have the pleasure of welcoming you in another Sexy Temptation experience. Kind regards,

6/10 Satisfaisant

Odelis

Les points faibles : Propreté, personnel et service, équipements
Séjour de 3 nuits en juillet 2023
Réponse de Yisselle Z. le 6 sept. 2023
Dear valued guest Odelis,Thank you for staying at Temptation Cancun Resort. Your feedback is of vital importance for us since it lets us identify our opportunity areas, we would like to know in this case what we can improve, please share with us this information, we hope you can give us the opportunity to host you again and treat you as you deserve. Sincerely,

10/10 Excellent

Jason

Séjour de 4 nuits en juillet 2023
Réponse de Yisselle Z. le 16 août 2023
Dear guest Jason, Thank you for staying at The Tower byTemptation Cancun Resort and for the 5- bubble review! We truly appreciate the confidence you have deposited in our brand to spend the best time. On behalf of our team, we genuinely hope to have the opportunity to welcome you back again soon.Sincerely,