Extérieur

Avis sur InterContinental Presidente Cancun Resort, an IHG Hotel

5 out of 5
InterContinental Presidente Cancun Resort, an IHG Hotel
Boulevard Kukulkan KM 7.5, Zona Hotelera, Cancun, QROO

Avis

8,8

Excellent

Note des voyageurs de 10 (Excellent), d’après 756 avis sur 1264." "
Note des voyageurs de 8 (Bien), d’après 303 avis sur 1264." "
Note des voyageurs de 6 (Satisfaisant), d’après 105 avis sur 1264." "
Note des voyageurs de 4 (Médiocre), d’après 40 avis sur 1264." "
Note des voyageurs de 2 (Horrible), d’après 60 avis sur 1264." "

9,4/10

Propreté

8,8/10

Personnel et service

8,8/10

Équipements

8,8/10

Infrastructures et conditions de l’hébergement

8,8/10

Écoresponsabilité

Avis

10/10 Excellent

Francois

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very good breakfast, great lounge (if you have access to it), special thanks to Julio Cesar and Josue who are great !
Séjour de 3 nuits en avril 2024
Réponse de Félix Ruano General Manager. le 9 mai 2024
Dear Guest,It's fantastic that your stay was perfect thanks to the effort of our staff especially of Julio Cesar and Josue, it is always nice to learn that we have into our team colleagues that go above and beyond to exceed the guests expectations. We truly value your kind words and I will share them with our staff as this is a way to recognize and compensate their great labor. We'll be eager to welcome you back to this your home away from home, until then...My best regards

8/10 Bien

Virginie

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Hôtel très bien mais les restaurants y sont très chers
Séjour de 1 nuit en mars 2024
Réponse de Félix Ruano General Manager. le 21 mars 2024
Dear Virginie, I truly appreciate you have taken your time to write such a kind comment about your recent stay. We are very pleased to know that you have spent a satisfying vacation. We do hope to have the opportunity to welcome you back very soonSincerely,

10/10 Excellent

Marouane

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Magnifique
Hôtel très bien situé, avec des chambres spacieuse avec une excellente vue. Le buffet pour le petit dej est très bien. Superbe plage
Séjour de 3 nuits en décembre 2023
Réponse de Sonia Ceballos Resort Manager le 26 déc. 2023
Dear Marouane, Thank you very much for choosing Presidente InterContinental as your home to spend your vacations, we hope to receive you again in the beautiful Mexican Caribbean. I'm glad to learn you enjoyed your stay surrounded by the beauty of our beach, the delicious food and drinks, and the exceptional staff service. We also appreciate your feedback and kind recommendation to the travelers and we hope for welcoming you back in your next getaway.Kind regards,

8/10 Bien

Marie-philippe

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Les restaurants n’offrent pas une variété de menus. Les repas sont très dispendieux et pas vraiment de qualité. Lorsque l’on demande quelque chose en particulier aux cuisiniers ils nous le prépare quand c’est possible, mais très peu de choix. Beau resort en general, propre, belle plage bien entretenue. Personnel gentil.
Séjour de 5 nuits en septembre 2023
Réponse de Félix Ruano General Manager. le 8 sept. 2023
Dear Marie, Thank you for selecting Presidente InterContinental Cancún and for taking the time to share with us your comments on your recent visit to our hotel. Thank you for sharing your feedback with us, it is very valuable as it gives us an inside view into our guests' experience and helps us identify the areas we must improve in order to achieve our guests complete satisfaction. Hopefully, you will consider us for your next getaway, so you can see the improvements we have made with your comments in mind. Until then, our best regards.

10/10 Excellent

FERNANDO

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Playa hermosa
Séjour de 3 nuits en août 2023
Réponse de Félix Ruano Gerente General le 4 sept. 2023
Estimado Fernando, Nos complace saber que has disfrutado de nuestra increíble playa, esperamos poder recibirte nuevamente en esta tu casa Presidente InterContinental Cancún. Será un placer volver a ser tus anfitriones. Muchas gracias por compartir tu reseña, saludos cordiales

8/10 Bien

valérie

Voyage en famille
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Très bon compromis par rapport à Cancun
Très bon compromis même si tarif un peu cher (mais normal à Cancun!) Petit déj très bien
Séjour de 1 nuit en août 2023
Réponse de Félix Ruano General Manager. le 28 août 2023
Dear Valérie, We truely appreciate you take your time to share your comments about your recent stay at Presidente InterContinental Cancún, I am happy to read you really enjoyed of our breakfast. It will be a pleasure to host you again. Cordially,

6/10 Satisfaisant

Raynald

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Low customer satisfaction level
We required our two room to communicate together as we have two children at our booking (Three monthes ago): our resquest has just been not taken account ! We booked room with a terrace: not possible to use it as it was unpleasant just in front of a wall along a noisy road A curtain was broken a our arrival Not serious at all!!
Séjour de 3 nuits en août 2023
Réponse de Félix Ruano General Manager. le 16 août 2023
Dear Raynald,First of all thank you for choosing Presidente InterContinental Cancún, we appreciate for bringing to our attention your comments. Unfortunately I see your experience was not as you expected and I offer you a sincere apology for the deficiencies along your stay, especially for the request that was not fulfilled, I assure you that I will work with the heads of the department to work on improving all the points that you mention and which I assure you we commit day by day to care to offer you the services and high standards that you deserve, be sure that the circumstances you described are not typical of the high standards we strive to provide. We pride ourselves on creating memorable experiences for our guests, and to do so, we focus on following the highest standards of quality and service. I will work closely with our department heads to ensure that all of our staff are fully engaged with our guests. Your opinion is very important to us and we hope you can give us the oportunity to host you again and eradicacte the image that this occasion took away and replace it with the service and quality that distinguish us.Cordially,

10/10 Excellent

gilles

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 6 nuits en juillet 2023
Réponse de Félix Ruano General Manager. le 20 juil. 2023
Dear Gilles, I am glad to see you had a great experience with us at Presidente InterContinental Cancún, I hope you can visit us again in this little paradise. Kind regards,

10/10 Excellent

Patrick, Candiac

Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
La plage et la proprete
Séjour de 3 nuits en février 2023
Réponse de Sonia Ceballos Resort Manager le 22 févr. 2023
Dear Patrick,Thanks for selecting Presidente InterContinental as your home during your travel to Cancun.We are glad you have enjoyed our lovely beach and the cleanliness , we do hope you give us the chance to host you again in the near future.Cordially,

8/10 Bien

carlo

Séjour de 1 nuit en mai 2022
Réponse de Félix Ruano General Manager. le 17 mai 2022
Dear Carlo, Thank you for selecting Presidente InterContinental as your home on your travel to Cancun. We look forward for your next visit to this you home in Cancun. Cordially,

10/10 Excellent

Candice

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Parfait !!! Je recommande
Séjour de 2 nuits en janvier 2022
Réponse de Félix Ruano General Manager. le 10 mars 2022
Dear Candice, Thank you for taking the time to tell us about your recent stay at Presidente InterContinental Cancun. I am happy to hear that you have a perfect hotel experience and that we have met your expectations. Thank you very much for your positive recommendation to the travelers. We look forward for your next visit in this your home in Cancun. Cordially,

8/10 Bien

Nicole

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Très bel hôtel
Séjour très agréable, bel hôtel,extérieur spacieux, très belles piscines, plage magnifique Mais une certaine lenteur pour le room service à 3 reprises😱 C était dommage
Séjour de 6 nuits en janvier 2022
Réponse de Félix Ruano General Manager le 8 févr. 2022
Dear Nicole, Thanks for choosing Presidente InterContinental Cancun Resort. I'm pleased to hear you enjoyed of our lovely beach and spacious areas. We truly appreciate your feedback, be sure I will share your comments with our team so that we can offer you a better experience in the future. We do hope to have the opportunity to welcome you back in this your home in Cancun. Sincerely,

10/10 Excellent

Christophe

Les points forts : Propreté, personnel et service, confort de la chambre
Perfect location, swimming pool and beach club are the perfection
Séjour de 2 nuits en janvier 2022
Réponse de FR le 11 janv. 2022
Dear Christophe, Thank you so much for selecting Presidente InterContinental Cancun! We greatly appreciate for taking the time to share with us your comments on your recent visit to our hotel. I am glad to hear that you enjoyed your stay and we hope to have the pleasure to welcome you back in the near future. Felix Ruano General Manager

10/10 Excellent

Jerome

Séjour de 1 nuit en octobre 2021
Réponse de Guillermo Valencia - General Manager le 2 nov. 2021
Dear Jerome, Thank you for selecting Presidente InterContinental Cancun and for taking the time to rate your recent experience at the hotel. I'm glad to learn we met all your expectations and that you enjoyed your stay. We are at your service in case you want to share some feedback that allow us to have an inside view of your stay and continuously work on improvements. We look forward for your next stay at this your home. Kind regards,

8/10 Bien

Stephane

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en septembre 2021
Réponse de Guillermo Valencia - General Manager le 13 sept. 2021
Dear Stephane, Thank you for taking the time to give us your score on your recent visit to Presidente InterContinental Cancun. I'm pleased to learn your overall experience was good. We are at your service in case you want to share some feedback that allow us to have an inside view of your stay and work on enhancements. We hope to have the opportunity to welcome you back in the near future. Kind Regards,

10/10 Excellent

Olivier

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Chambre vue mer
Hôtel de très bonne facture, très belles piscines et petite plage propre, magnifique chambre surclassée en vue mer.
Séjour de 1 nuit en août 2021
Réponse de Guillermo Valencia - General Manager le 17 août 2021
Dear Olivier, Thank you for selecting Presidente InterContinental Cancun and for taking the time to give us your review. It's fantastic you enjoyed a superb stay and our facilities and rooms met with your expectations. We hope you give us the chance to host you again in the near future. Kind Regards,

8/10 Bien

Bilel

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Super séjour au sein de l'Intercontinental ! Seule l'arrivée (tardive - 23h) fut un peu compliquée (nous avions laissé nos bagages à la réception et après 1h d'attente ceux-ci n'avaient toujours pas été montés...) Le téléphone dans notre chambre ne fonctionnait pas donc impossible de commander en room service (après réclamation auprès de la réception, on nous a informé qu'il y avait en moyenne 1h30 d'attente pour n'importe qu'elle commande.) Sinon, le service au sein des divers restaurants étaient excellents et toute l'équipe est très accueillante.
Séjour de 5 nuits en juin 2021
Réponse de Sonia Ceballos le 16 juil. 2021
Thank you so much for selecting Presidente InterContinental Cancun! We greatly appreciate for taking the time to share with us your comments on your recent visit to our hotel. I am glad to hear that you enjoyed your stay and we hope to have the pleasure to welcome you back in the near future. Kind Regards, Sonia Ceballos Resort Manager

6/10 Satisfaisant

Regina

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Me gustó el hotel, limpio y cómodo, el mar es el más bonito de Cancún sobre todo para nadar con niños pequeños, lo único por lo cual no califico al hotel con 5 estrellas es la comida, todo era bastante costoso pues no era todo incluido y no estaba bueno. Fuera de eso tuvimos muy buena experiencia.
Séjour de 3 nuits en mai 2024

10/10 Excellent

Klaas, Berkeley Heights

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nice place to stay in cancun
Séjour de 2 nuits en mai 2024

10/10 Excellent

Jimmy

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Muy buen hotel
Séjour de 3 nuits en mai 2024

10/10 Excellent

Aurora

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Best beach front of the area. The food was amazing and fairly priced.
Séjour de 1 nuit en avril 2024

8/10 Bien

MARIA PERLA

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Buenas instalaciones y atención del personal, lo único es que las habitaciones no tienen vista al mar al menos en PB toca ver un muro y palmeras
Séjour de 4 nuits en mai 2024
Réponse de Félix Ruano General Manager. le 22 mai 2024
Estimada Maria,Gracias por elegir Presidente InterContinental Cancún, agradecemos haya tomado el tiempo de compartirnos sus comentarios acerca de su recién estadía, para nosotros es muy importante ya que siempre podemos mejorar a través de sus opiniones. Lamentamos no haber cumplido sus expectativas en relación a la vista. Tomaremos en cuenta su observación para futuras mejoras.Esperamos tener el placer de recibirle nuevamente.Atentamente,

10/10 Excellent

Jeremy P

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Have stayed here many times. Always excellent.
Séjour de 8 nuits en mai 2024
Réponse de Félix Ruano General Manager. le 22 mai 2024
Dear Jeremy,Thank you for choosing Presidente InterContinental Cancún for your stays. We appreciate your continued loyalty and are delighted to hear you always have an excellent experience with us.We look forward to welcoming you back soon.Best regards,

10/10 Excellent

Plácido Morales

Séjour de 2 nuits en mai 2024
Réponse de Félix Ruano Gerente General le 22 mai 2024
Estimado Plácido,Gracias por elegir Presidente InterContinental Cancún Resort. Apreciamos que tome parte de su tiempo para compartir sus impresiones de su reciente estadía con nosotros.Nos complace saber que su estadía fue de su entera satisfacción. Esperamos recibirlo nuevamente en esta su casa en Cancún.Atentamente,

6/10 Satisfaisant

KEIZO

Voyage en famille
Les points forts : Propreté et infrastructures et conditions de l’hébergement
普通です
Séjour de 2 nuits en mai 2024
Réponse de Félix Ruano General Manager. le 20 mai 2024
Dear Guest,Thank you for choosing Presidente InterContinental Cancun Resort. We appreciate you taking the time to share your impressions of your recent stay with us.We are delighted to know that your stay was entirely satisfactory and that you enjoyed our beautiful beach. We look forward to welcoming you back to your home in Cancun.Sincerely,

10/10 Excellent

Alexis, Steilacoom

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff was amazing, we felt like Family abroad!! Thank you! We'll be back!
Séjour de 4 nuits en avril 2024
Réponse de Félix Ruano General Manager. le 16 mai 2024
We greatly appreciate you sharing your feedback with us regarding your recent stay at the Presidente InterContinental Cancún. We are pleased to hear that everything met your expectations. We look forward to welcoming you back to your home in Cancún.Sincerely,"

10/10 Excellent

Mariana, Katy

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
My all time favorite, bus stop is just across the street, beach is hands down the best and it’s nice and relaxing.
Séjour de 2 nuits en mai 2024
Réponse de Félix Ruano General Manager. le 13 mai 2024
Dear Mariana,Thank you very much for choosing Presidente InterContinental as your home to spend your vacations, we hope to receive you again in the beautiful Mexican Caribbean. We also appreciate your feedback and kind recommendation to the travelers and we hope for welcoming you back in your next getaway.Kind regards,

10/10 Excellent

JESUS EDUARDO RIVERA

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Buen lugar
Séjour de 5 nuits en mai 2024
Réponse de Félix Ruano Gerente General le 13 mai 2024
Estimado Jesús,Gracias por elegir Presidente InterContinental Cancún Resort. Apreciamos que tome parte de su tiempo para compartir sus impresiones de su reciente estadía con nosotros.Nos complace saber que su estadía fue de su entera satisfacción. Esperamos recibirlo nuevamente en esta su casa en Cancún.Atentamente,

10/10 Excellent

Elihu, Saint Louis Park

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Room had a good counter to spread out luggage. Big room.
Séjour de 4 nuits en février 2024
Réponse de Félix Ruano General Manager. le 13 mai 2024
Dear Elihu,We greatly appreciate you sharing your feedback with us regarding your recent stay at the Presidente InterContinental Cancún. We are pleased to hear that everything met your expectations. We look forward to welcoming you back to your home in Cancún.Sincerely,

10/10 Excellent

Nancy

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff was very kind and helpful. The property is very safe, quiet, clean. The rooms are very confortable.
Séjour de 2 nuits en mai 2024
Réponse de Félix Ruano General Manager. le 7 mai 2024
Dear Nancy,Thank you very much for choosing Presidente InterContinental as your home to spend your vacations, we hope to receive you again in the beautiful Mexican Caribbean. I'm glad to learn you enjoyed your stay surrounded by the beauty of our beach and the exceptional staff service. We also appreciate your feedback and kind recommendation to the travelers and we hope for welcoming you back in your next getaway.Kind regards,

10/10 Excellent

Luis

Séjour de 4 nuits en mai 2024

10/10 Excellent

Gerardo

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
En general muy bien
Séjour de 5 nuits en avril 2024
Réponse de Félix Ruano General Manager. le 6 mai 2024
Estimado Gerardo,Agradecemos sinceramente que nos haya elegido como su hogar durante estas vacaciones. Nos complace saber que todo está yendo de maravilla hasta ahora. Si tiene alguna solicitud, no dude en comunicarse con nosotros. Será un honor atenderle.Gracias por su confianza en Presidente InterContinental. Esperamos que disfrute al máximo su estancia con nosotros.Atentamente,

8/10 Bien

Lin

Voyage en famille
Les points forts : Propreté et équipements
Beach is great
Séjour de 4 nuits en avril 2024
Réponse de Félix Ruano General Manager. le 6 mai 2024
Dear Lin,I want to extend my sincere gratitude for choosing Presidente InterContinental for your vacation. We look forward to welcoming you again in the beautiful Mexican Caribbean. I'm delighted to hear that you enjoyed your stay surrounded by the beauty of our beach. We also appreciate your feedback and kind recommendation to fellow travelers. We eagerly anticipate welcoming you back on your next getaway.Best regards,

8/10 Bien

Lin

Voyage en famille
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
The beach is perfect.
Séjour de 1 nuit en mai 2024
Réponse de Félix Ruano General Manager. le 6 mai 2024
Dear Lin,I would like to extend my heartfelt thanks for selecting Presidente InterContinental as your vacation destination. We are eagerly anticipating your return to the stunning Mexican Caribbean. Your feedback and thoughtful recommendation to fellow travelers are greatly valued. We are eagerly awaiting the opportunity to host you once more on your next escape.Warm regards,

8/10 Bien

Jashan

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
It was a great property to stay at! The staff was amazing & very very friendly and helpful. However, to sit on the big beach beds you need to order minimum 4000$ MX which didn’t make sense to me as I’ve stayed at multiple properties in other countries and this never happened. Also, they should provide free laundry service. Rest, everything was amazing! Special thanks to Marcus & the intern on the reception (don’t remember this name).
Séjour de 5 nuits en avril 2024
Réponse de Félix Ruano General Manager. le 3 mai 2024
Thank you very much for choosing Presidente Intercontinental as your home for this vacation. We are pleased to know that you enjoyed your stay and appreciated the quality of our service. However, we deeply regret that your experience at the beach was not entirely pleasant. Please rest assured that we will take your comments into consideration, and your feedback is highly valuable to us. Hopefully, you will consider us for your next getaway, so you can see the improvements we have made with your comments in mind. Until then, our best regards

10/10 Excellent

Rantosh, Cleveland

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice view and amazing stay for family. Will recommend if you are beach lover. Multiple options for good food and soak.
Séjour de 6 nuits en avril 2024
Réponse de Félix Ruano General Manager. le 2 mai 2024
Dear Ratosh,I truly appreciate you have taken your time to write such a kind comment about your recent stay. We are very pleased to know that you have spent a satisfying vacation and that this has been possible thanks to the extraordinary help of all the staff, the facilities and the great locations of the hotel. I really hope you can visit us again very soon.Cordially,

10/10 Excellent

Vimbayi

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We stayed here for our first visit to Cancun and I would highly recommend. The hotel is right in the centre of Hotel Zome and walking distance to other resorts, shops, clubs etc. the beach is also very beautiful and has no weeds so you will get excellent pictures. My only thing is not all the rooms have balconies so if you don’t mind that then you should be fine. Also the staff are amazing !
Séjour de 5 nuits en avril 2024
Réponse de Félix Ruano General Manager. le 2 mai 2024
Dear Vimbayi, Thank you very much for choosing Presidente InterContinental as your home to spend your vacations, we hope to receive you again in the beautiful Mexican Caribbean. I'm glad to learn you enjoyed your stay surrounded by the beauty of our beach, the delicious food and drinks, and the exceptional staff service. We also appreciate your feedback and kind recommendation to the travelers and we hope for welcoming you back in your next getaway.Kind regards,

10/10 Excellent

Juan Pablo, San Pedro Garza García

Les points forts : Propreté
Séjour de 2 nuits en avril 2024
Réponse de Félix Ruano General Manager. le 2 mai 2024
Dear Juan Pablo, Thank you very much for choosing Presidente InterContinental as your home to spend your vacations, we hope to receive you again in the beautiful Mexican Caribbean. I'm glad to learn you enjoyed your stay. We hope for welcoming you back in your next getaway.Kind regards,

10/10 Excellent

Hebatalla

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
InterContinental President Cancun Resorts is an amazing place for families. It is safe, highly trained staff, clean, and friendly people. The room service was very responsive and come daily. Furthermore, they know exactly how to make you happy and satisfied. The beach was clean and the water in the pools is heated. The food also is amazing although it is a little pricy. One thing I hope it change is to make the restrooms in the hotel more private with a separate door. Also, the closet need to be in a separate place in the room away from the restroom. Last, please put Peddie as an option in the bathroom, it will be a great idea. You can add also some aquapark activities for the kids. Thank you so much for each one in this great resort!
Séjour de 4 nuits en avril 2024
Réponse de Félix Ruano General Manager. le 29 avr. 2024
Dear Guest,Thank you very much for choosing Presidente InterContinental as your home to spend your vacations, we hope to receive you again in the beautiful Mexican Caribbean. I'm glad to learn you enjoyed your stay surrounded by the beauty of our beach, the delicious food and drinks, and the exceptional staff service. We also appreciate your feedback and kind recommendation to the travelers and we hope for welcoming you back in your next getaway.Kind regards,

10/10 Excellent

Julio Ivan

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Wonderful
Séjour de 6 nuits en avril 2024
Réponse de Félix Ruano General Manager. le 29 avr. 2024
Dear Julio, I truly appreciate you have taken your time to write such a kind comment about your recent stay. We are very pleased to know that you have spent a satisfying vacation. I really hope you can visit us again very soon. Cordially,

8/10 Bien

German

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
They had a mix up with my reservation, told me that I had a reservation for one instead of two, even though they fix it apparently this information was not communicated with the rest of the employees. The first room that they gave us was on the first floor but had a strong mold/humid smell that was unbearable, also the room was pretty outdated. I asked for a change and they gave me a second floor room that was definitely better. They need a little more attention to detail since they forgot to replenish water/coffee/sugar etc. a couple of days. The breakfast buffet was fantastic, the views amazing and the staff very friendly. The pools are great and the beach is unbeatable. We used the spa and it was a nice pampering experience. Overall I enjoyed my stay and would recommend it.
Séjour de 5 nuits en avril 2024
Réponse de Félix Ruano General Manager. le 29 avr. 2024
Dear German, Thank you very much for choosing Presidente InterContinental as your home to spend your vacations, we hope to receive you again in the beautiful Mexican Caribbean. I'm glad to learn you enjoyed your stay surrounded by the beauty of our beach, the delicious food and drinks, and the exceptional staff service. We also appreciate your feedback and I offer you a sincere apology for the problems that you had in the room, please be sure that your comments are very important and we will take it into account. We hope for welcoming you back in your next getaway.Kind regards,

4/10 Médiocre

ENRIQUE ROJAS

Voyage en famille avec de jeunes enfants
Les points forts : Équipements
Les points faibles : Personnel et service
Muy mal el personal tuvimos negaron el desayuno cuando en la contratación se les indicó, después de demostrarles lo dieron. Buncan no dar los beneficios
Séjour de 4 nuits en avril 2024
Réponse de Félix Ruano Gerente General le 29 avr. 2024
Estimado Enrique, En primer lugar, quiero agradecerle por elegir Presidente InterContinental Cancún y de tomarse el tiempo para compartir sus comentarios. Lamentamos profundamente que su experiencia no haya sido del todo placentera, tenga por seguro que daremos seguimiento oportuno ya que las circunstancias que menciona nos son típicas en los altos estándares que nos esforzamos en brindar. Esperamos recibirlo de nuevo en esta su casa y poder remediar la imagen que se lleva esta ocasión. Cordialmente,

10/10 Excellent

Yvette

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Séjour de 4 nuits en avril 2024
Réponse de Félix Ruano General Manager. le 29 avr. 2024
Dear Yvette, I truly appreciate you have taken your time to write such a kind comment about your recent stay at Presidente InterContinental. We'll be eager to welcome you back to this your home away from home, until then...My best regards,

10/10 Excellent

DANIEL

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Beautiful beach!
Séjour de 7 nuits en mars 2024
Réponse de Félix Ruano General Manager. le 29 avr. 2024
Dear Daniel, Thank you very much for choosing Presidente InterContinental as your home to spend your vacations, we hope to receive you again in the beautiful Mexican Caribbean. I'm glad to learn you enjoyed your stay surrounded by the beauty of our beach. We hope for welcoming you back in your next getaway.Kind regards,

10/10 Excellent

Sam J

Voyage en famille avec de jeunes enfants, Voyage en famille, Voyage en groupe, Voyage d’affaires, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Amazing all around, beautiful staff and property It’s been my favorite resort in the Caribbean for past 15 years We visit twice a year And I must say this is the most beautiful beach clean calm water in Cancun Totally number one on my list. Thank for everything that is amazing Thank you Javier Thank you Miguel Castro for the world class service🙏💚
Séjour de 6 nuits en avril 2024
Réponse de Félix Ruano General Manager. le 29 avr. 2024
Dear Sam,It's fantastic that your stay was perfect thanks to the effort of our staff especially of Javier and Miguel, it is always nice to learn that we have into our team colleagues that go above and beyond to exceed the guests expectations. We truly value your kind words and I will share them with our staff as this is a way to recognize and compensate their great labor. We'll be eager to welcome you back to this your home away from home, until then...My best regards

8/10 Bien

Gustavo, Tulancingo

Séjour de 3 nuits en avril 2024
Réponse de Félix Ruano Gerente General le 29 avr. 2024
Estimado Gustavo, Gracias por elegir Presidente InterContinental Cancún, esperamos recibirlo nuevamente en este pequeño paraíso. Saludos cordiales,

10/10 Excellent

XXX Baljeet

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Awesome beach
Séjour de 3 nuits en avril 2024
Réponse de Félix Ruano General Manager. le 29 avr. 2024
Dear Guest, I truly appreciate you have taken your time to write your comments about your recent stay at Presidente InterContinental. We are very pleased to know that you have enjoyed your holidays. We'll be eager to welcome you back to this your home away from home, until then...My best regards,

10/10 Excellent

John, Austin

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We had a very nice time at the Presidente. The staff and food was really nice. The amenities and access to a really pretty beach was great to hand out at the playa
Séjour de 8 nuits en avril 2024
Réponse de Félix Ruano General Manager. le 15 avr. 2024
Dear John, Thanks for selecting Presidente InterContinental as your home during your travel to Cancun.I'm glad to learn you enjoyed your stay surrounded by the beauty of our beach. We are very happy to read that we have met your expectations since that is our main objective create unforgettable moments and make your vacation a memory to remember forever.We appreciate your kind recommendation to the travelers and we hope welcoming you back in your next getaway in this your home in Cancun. Kind regards,

10/10 Excellent

Heriberto Macias

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
beutiful beach the best on all cancun
Séjour de 6 nuits en mars 2024
Réponse de Félix Ruano General Manager. le 15 avr. 2024
Dear Heriberto, Thank you very much for choosing Presidente InterContinental as your home to spend your vacations, we hope to receive you again in the beautiful Mexican Caribbean. I'm glad to learn you enjoyed your stay surrounded by the beauty of our beach. We'll be eager to welcome you back to this your home away from home, until then...My best regards,

10/10 Excellent

Karina Vianey

Séjour de 6 nuits en avril 2024
Réponse de Félix Ruano Gerente General le 6 mai 2024
Estimada Karina,Gracias por elegir Presidente InterContinental Cancún Resort. Apreciamos que tome parte de su tiempo para compartir sus impresiones de su reciente estadía con nosotros.Nos complace saber que su estadía fue de su entera satisfacción. Esperamos recibirlo nuevamente en esta su casa en Cancún.Atentamente,