Avis sur InterContinental Presidente Cancun Resort, an IHG Hotel
InterContinental Presidente Cancun Resort, an IHG Hotel
Boulevard Kukulkan KM 7.5, Zona Hotelera, Cancun, QROO
Avis
8,8
Excellent
9,4/10
Propreté
8,8/10
Personnel et service
8,8/10
Équipements
8,8/10
Infrastructures et conditions de l’hébergement
8,8/10
Écoresponsabilité
Avis
8 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en avril 2024
Réponse de Félix Ruano General Manager. le 9 mai 2024
Dear Guest,It's fantastic that your stay was perfect thanks to the effort of our staff especially of Julio Cesar and Josue, it is always nice to learn that we have into our team colleagues that go above and beyond to exceed the guests expectations. We truly value your kind words and I will share them with our staff as this is a way to recognize and compensate their great labor. We'll be eager to welcome you back to this your home away from home, until then...My best regards
8/10 Bien
Virginie
Voyage en famille
20 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Virginie
Séjour de 1 nuit en mars 2024
Réponse de Félix Ruano General Manager. le 21 mars 2024
Dear Virginie, I truly appreciate you have taken your time to write such a kind comment about your recent stay. We are very pleased to know that you have spent a satisfying vacation. We do hope to have the opportunity to welcome you back very soonSincerely,
10/10 Excellent
Marouane
26 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Magnifique
Marouane
Séjour de 3 nuits en décembre 2023
Réponse de Sonia Ceballos Resort Manager le 26 déc. 2023
Dear Marouane, Thank you very much for choosing Presidente InterContinental as your home to spend your vacations, we hope to receive you again in the beautiful Mexican Caribbean. I'm glad to learn you enjoyed your stay surrounded by the beauty of our beach, the delicious food and drinks, and the exceptional staff service. We also appreciate your feedback and kind recommendation to the travelers and we hope for welcoming you back in your next getaway.Kind regards,
8/10 Bien
Marie-philippe
8 sept. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Marie-philippe
Séjour de 5 nuits en septembre 2023
Réponse de Félix Ruano General Manager. le 8 sept. 2023
Dear Marie, Thank you for selecting Presidente InterContinental Cancún and for taking the time to share with us your comments on your recent visit to our hotel. Thank you for sharing your feedback with us, it is very valuable as it gives us an inside view into our guests' experience and helps us identify the areas we must improve in order to achieve our guests complete satisfaction. Hopefully, you will consider us for your next getaway, so you can see the improvements we have made with your comments in mind. Until then, our best regards.
10/10 Excellent
FERNANDO
Voyage en famille
3 sept. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
FERNANDO
Séjour de 3 nuits en août 2023
Réponse de Félix Ruano Gerente General le 4 sept. 2023
Estimado Fernando, Nos complace saber que has disfrutado de nuestra increíble playa, esperamos poder recibirte nuevamente en esta tu casa Presidente InterContinental Cancún. Será un placer volver a ser tus anfitriones. Muchas gracias por compartir tu reseña, saludos cordiales
8/10 Bien
valérie
Voyage en famille
26 août 2023
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Très bon compromis par rapport à Cancun
valérie
Séjour de 1 nuit en août 2023
Réponse de Félix Ruano General Manager. le 28 août 2023
Dear Valérie, We truely appreciate you take your time to share your comments about your recent stay at Presidente InterContinental Cancún, I am happy to read you really enjoyed of our breakfast. It will be a pleasure to host you again. Cordially,
6/10 Satisfaisant
Raynald
Voyage en famille
15 août 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Low customer satisfaction level
Raynald
Séjour de 3 nuits en août 2023
Réponse de Félix Ruano General Manager. le 16 août 2023
Dear Raynald,First of all thank you for choosing Presidente InterContinental Cancún, we appreciate for bringing to our attention your comments. Unfortunately I see your experience was not as you expected and I offer you a sincere apology for the deficiencies along your stay, especially for the request that was not fulfilled, I assure you that I will work with the heads of the department to work on improving all the points that you mention and which I assure you we commit day by day to care to offer you the services and high standards that you deserve, be sure that the circumstances you described are not typical of the high standards we strive to provide. We pride ourselves on creating memorable experiences for our guests, and to do so, we focus on following the highest standards of quality and service. I will work closely with our department heads to ensure that all of our staff are fully engaged with our guests. Your opinion is very important to us and we hope you can give us the oportunity to host you again and eradicacte the image that this occasion took away and replace it with the service and quality that distinguish us.Cordially,
10/10 Excellent
gilles
19 juil. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
gilles
Séjour de 6 nuits en juillet 2023
Réponse de Félix Ruano General Manager. le 20 juil. 2023
Dear Gilles, I am glad to see you had a great experience with us at Presidente InterContinental Cancún, I hope you can visit us again in this little paradise. Kind regards,
10/10 Excellent
Patrick, Candiac
Voyage en couple
14 févr. 2023
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Patrick
Séjour de 3 nuits en février 2023
Réponse de Sonia Ceballos Resort Manager le 22 févr. 2023
Dear Patrick,Thanks for selecting Presidente InterContinental as your home during your travel to Cancun.We are glad you have enjoyed our lovely beach and the cleanliness , we do hope you give us the chance to host you again in the near future.Cordially,
8/10 Bien
carlo
15 mai 2022
carlo
Séjour de 1 nuit en mai 2022
Réponse de Félix Ruano General Manager. le 17 mai 2022
Dear Carlo,
Thank you for selecting Presidente InterContinental as your home on your travel to Cancun. We look forward for your next visit to this you home in Cancun.
Cordially,
10/10 Excellent
Candice
8 mars 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Candice
Séjour de 2 nuits en janvier 2022
Réponse de Félix Ruano General Manager. le 10 mars 2022
Dear Candice,
Thank you for taking the time to tell us about your recent stay at Presidente InterContinental Cancun. I am happy to hear that you have a perfect hotel experience and that we have met your expectations.
Thank you very much for your positive recommendation to the travelers. We look forward for your next visit in this your home in Cancun.
Cordially,
8/10 Bien
Nicole
Voyage en famille
8 févr. 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Très bel hôtel
Nicole
Séjour de 6 nuits en janvier 2022
Réponse de Félix Ruano General Manager le 8 févr. 2022
Dear Nicole,
Thanks for choosing Presidente InterContinental Cancun Resort. I'm pleased to hear you enjoyed of our lovely beach and spacious areas. We truly appreciate your feedback, be sure I will share your comments with our team so that we can offer you a better experience in the future. We do hope to have the opportunity to welcome you back in this your home in Cancun.
Sincerely,
10/10 Excellent
Christophe
10 janv. 2022
Les points forts : Propreté, personnel et service, confort de la chambre
Christophe
Séjour de 2 nuits en janvier 2022
Réponse de FR le 11 janv. 2022
Dear Christophe, Thank you so much for selecting Presidente InterContinental Cancun!
We greatly appreciate for taking the time to share with us your comments on your recent visit to our hotel.
I am glad to hear that you enjoyed your stay and we hope to have the pleasure to welcome you back in the near future.
Felix Ruano
General Manager
10/10 Excellent
Jerome
1 nov. 2021
Jerome
Séjour de 1 nuit en octobre 2021
Réponse de Guillermo Valencia - General Manager le 2 nov. 2021
Dear Jerome,
Thank you for selecting Presidente InterContinental Cancun and for taking the time to rate your recent experience at the hotel.
I'm glad to learn we met all your expectations and that you enjoyed your stay. We are at your service in case you want to share some feedback that allow us to have an inside view of your stay and continuously work on improvements.
We look forward for your next stay at this your home.
Kind regards,
8/10 Bien
Stephane
12 sept. 2021
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Stephane
Séjour de 1 nuit en septembre 2021
Réponse de Guillermo Valencia - General Manager le 13 sept. 2021
Dear Stephane,
Thank you for taking the time to give us your score on your recent visit to Presidente InterContinental Cancun.
I'm pleased to learn your overall experience was good. We are at your service in case you want to share some feedback that allow us to have an inside view of your stay and work on enhancements.
We hope to have the opportunity to welcome you back in the near future.
Kind Regards,
10/10 Excellent
Olivier
Voyage en famille
15 août 2021
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Chambre vue mer
Olivier
Séjour de 1 nuit en août 2021
Réponse de Guillermo Valencia - General Manager le 17 août 2021
Dear Olivier,
Thank you for selecting Presidente InterContinental Cancun and for taking the time to give us your review.
It's fantastic you enjoyed a superb stay and our facilities and rooms met with your expectations.
We hope you give us the chance to host you again in the near future.
Kind Regards,
8/10 Bien
Bilel
15 juil. 2021
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Bilel
Séjour de 5 nuits en juin 2021
Réponse de Sonia Ceballos le 16 juil. 2021
Thank you so much for selecting Presidente InterContinental Cancun!
We greatly appreciate for taking the time to share with us your comments on your recent visit to our hotel.
I am glad to hear that you enjoyed your stay and we hope to have the pleasure to welcome you back in the near future.
Kind Regards,
Sonia Ceballos
Resort Manager
6/10 Satisfaisant
Regina
Voyage en famille avec de jeunes enfants
26 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Regina
Séjour de 3 nuits en mai 2024
10/10 Excellent
Klaas, Berkeley Heights
26 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Klaas
Séjour de 2 nuits en mai 2024
10/10 Excellent
Jimmy
Voyage en couple
25 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jimmy
Séjour de 3 nuits en mai 2024
10/10 Excellent
Aurora
Voyage en couple
25 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Aurora
Séjour de 1 nuit en avril 2024
8/10 Bien
MARIA PERLA
Voyage en couple
22 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
MARIA PERLA
Séjour de 4 nuits en mai 2024
Réponse de Félix Ruano General Manager. le 22 mai 2024
Estimada Maria,Gracias por elegir Presidente InterContinental Cancún, agradecemos haya tomado el tiempo de compartirnos sus comentarios acerca de su recién estadía, para nosotros es muy importante ya que siempre podemos mejorar a través de sus opiniones. Lamentamos no haber cumplido sus expectativas en relación a la vista. Tomaremos en cuenta su observación para futuras mejoras.Esperamos tener el placer de recibirle nuevamente.Atentamente,
10/10 Excellent
Jeremy P
Voyage en couple
21 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jeremy P
Séjour de 8 nuits en mai 2024
Réponse de Félix Ruano General Manager. le 22 mai 2024
Dear Jeremy,Thank you for choosing Presidente InterContinental Cancún for your stays. We appreciate your continued loyalty and are delighted to hear you always have an excellent experience with us.We look forward to welcoming you back soon.Best regards,
10/10 Excellent
Plácido Morales
20 mai 2024
Plácido Morales
Séjour de 2 nuits en mai 2024
Réponse de Félix Ruano Gerente General le 22 mai 2024
Estimado Plácido,Gracias por elegir Presidente InterContinental Cancún Resort. Apreciamos que tome parte de su tiempo para compartir sus impresiones de su reciente estadía con nosotros.Nos complace saber que su estadía fue de su entera satisfacción. Esperamos recibirlo nuevamente en esta su casa en Cancún.Atentamente,
6/10 Satisfaisant
KEIZO
Voyage en famille
19 mai 2024
Les points forts : Propreté et infrastructures et conditions de l’hébergement
KEIZO
Séjour de 2 nuits en mai 2024
Réponse de Félix Ruano General Manager. le 20 mai 2024
Dear Guest,Thank you for choosing Presidente InterContinental Cancun Resort. We appreciate you taking the time to share your impressions of your recent stay with us.We are delighted to know that your stay was entirely satisfactory and that you enjoyed our beautiful beach. We look forward to welcoming you back to your home in Cancun.Sincerely,
10/10 Excellent
Alexis, Steilacoom
Voyage en famille
15 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Alexis
Séjour de 4 nuits en avril 2024
Réponse de Félix Ruano General Manager. le 16 mai 2024
We greatly appreciate you sharing your feedback with us regarding your recent stay at the Presidente InterContinental Cancún. We are pleased to hear that everything met your expectations. We look forward to welcoming you back to your home in Cancún.Sincerely,"
10/10 Excellent
Mariana, Katy
Voyage en famille
13 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Mariana
Séjour de 2 nuits en mai 2024
Réponse de Félix Ruano General Manager. le 13 mai 2024
Dear Mariana,Thank you very much for choosing Presidente InterContinental as your home to spend your vacations, we hope to receive you again in the beautiful Mexican Caribbean. We also appreciate your feedback and kind recommendation to the travelers and we hope for welcoming you back in your next getaway.Kind regards,
10/10 Excellent
JESUS EDUARDO RIVERA
Voyage en famille
11 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
JESUS EDUARDO RIVERA
Séjour de 5 nuits en mai 2024
Réponse de Félix Ruano Gerente General le 13 mai 2024
Estimado Jesús,Gracias por elegir Presidente InterContinental Cancún Resort. Apreciamos que tome parte de su tiempo para compartir sus impresiones de su reciente estadía con nosotros.Nos complace saber que su estadía fue de su entera satisfacción. Esperamos recibirlo nuevamente en esta su casa en Cancún.Atentamente,
10/10 Excellent
Elihu, Saint Louis Park
Voyage en couple
10 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Elihu
Séjour de 4 nuits en février 2024
Réponse de Félix Ruano General Manager. le 13 mai 2024
Dear Elihu,We greatly appreciate you sharing your feedback with us regarding your recent stay at the Presidente InterContinental Cancún. We are pleased to hear that everything met your expectations. We look forward to welcoming you back to your home in Cancún.Sincerely,
10/10 Excellent
Nancy
Voyage en famille
7 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nancy
Séjour de 2 nuits en mai 2024
Réponse de Félix Ruano General Manager. le 7 mai 2024
Dear Nancy,Thank you very much for choosing Presidente InterContinental as your home to spend your vacations, we hope to receive you again in the beautiful Mexican Caribbean. I'm glad to learn you enjoyed your stay surrounded by the beauty of our beach and the exceptional staff service. We also appreciate your feedback and kind recommendation to the travelers and we hope for welcoming you back in your next getaway.Kind regards,
10/10 Excellent
Luis
6 mai 2024
Luis
Séjour de 4 nuits en mai 2024
10/10 Excellent
Gerardo
Voyage en famille avec de jeunes enfants
5 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Gerardo
Séjour de 5 nuits en avril 2024
Réponse de Félix Ruano General Manager. le 6 mai 2024
Estimado Gerardo,Agradecemos sinceramente que nos haya elegido como su hogar durante estas vacaciones. Nos complace saber que todo está yendo de maravilla hasta ahora. Si tiene alguna solicitud, no dude en comunicarse con nosotros. Será un honor atenderle.Gracias por su confianza en Presidente InterContinental. Esperamos que disfrute al máximo su estancia con nosotros.Atentamente,
8/10 Bien
Lin
Voyage en famille
4 mai 2024
Les points forts : Propreté et équipements
Lin
Séjour de 4 nuits en avril 2024
Réponse de Félix Ruano General Manager. le 6 mai 2024
Dear Lin,I want to extend my sincere gratitude for choosing Presidente InterContinental for your vacation. We look forward to welcoming you again in the beautiful Mexican Caribbean. I'm delighted to hear that you enjoyed your stay surrounded by the beauty of our beach. We also appreciate your feedback and kind recommendation to fellow travelers. We eagerly anticipate welcoming you back on your next getaway.Best regards,
8/10 Bien
Lin
Voyage en famille
4 mai 2024
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Lin
Séjour de 1 nuit en mai 2024
Réponse de Félix Ruano General Manager. le 6 mai 2024
Dear Lin,I would like to extend my heartfelt thanks for selecting Presidente InterContinental as your vacation destination. We are eagerly anticipating your return to the stunning Mexican Caribbean. Your feedback and thoughtful recommendation to fellow travelers are greatly valued. We are eagerly awaiting the opportunity to host you once more on your next escape.Warm regards,
8/10 Bien
Jashan
Voyage en groupe
2 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Jashan
Séjour de 5 nuits en avril 2024
Réponse de Félix Ruano General Manager. le 3 mai 2024
Thank you very much for choosing Presidente Intercontinental as your home for this vacation. We are pleased to know that you enjoyed your stay and appreciated the quality of our service. However, we deeply regret that your experience at the beach was not entirely pleasant. Please rest assured that we will take your comments into consideration, and your feedback is highly valuable to us. Hopefully, you will consider us for your next getaway, so you can see the improvements we have made with your comments in mind. Until then, our best regards
10/10 Excellent
Rantosh, Cleveland
Voyage en famille avec de jeunes enfants
30 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Rantosh
Séjour de 6 nuits en avril 2024
Réponse de Félix Ruano General Manager. le 2 mai 2024
Dear Ratosh,I truly appreciate you have taken your time to write such a kind comment about your recent stay. We are very pleased to know that you have spent a satisfying vacation and that this has been possible thanks to the extraordinary help of all the staff, the facilities and the great locations of the hotel. I really hope you can visit us again very soon.Cordially,
10/10 Excellent
Vimbayi
Voyage en couple
30 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Vimbayi
Séjour de 5 nuits en avril 2024
Réponse de Félix Ruano General Manager. le 2 mai 2024
Dear Vimbayi, Thank you very much for choosing Presidente InterContinental as your home to spend your vacations, we hope to receive you again in the beautiful Mexican Caribbean. I'm glad to learn you enjoyed your stay surrounded by the beauty of our beach, the delicious food and drinks, and the exceptional staff service. We also appreciate your feedback and kind recommendation to the travelers and we hope for welcoming you back in your next getaway.Kind regards,
10/10 Excellent
Juan Pablo, San Pedro Garza García
30 avr. 2024
Les points forts : Propreté
Juan Pablo
Séjour de 2 nuits en avril 2024
Réponse de Félix Ruano General Manager. le 2 mai 2024
Dear Juan Pablo, Thank you very much for choosing Presidente InterContinental as your home to spend your vacations, we hope to receive you again in the beautiful Mexican Caribbean. I'm glad to learn you enjoyed your stay. We hope for welcoming you back in your next getaway.Kind regards,
10/10 Excellent
Hebatalla
Voyage en famille avec de jeunes enfants
28 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Hebatalla
Séjour de 4 nuits en avril 2024
Réponse de Félix Ruano General Manager. le 29 avr. 2024
Dear Guest,Thank you very much for choosing Presidente InterContinental as your home to spend your vacations, we hope to receive you again in the beautiful Mexican Caribbean. I'm glad to learn you enjoyed your stay surrounded by the beauty of our beach, the delicious food and drinks, and the exceptional staff service. We also appreciate your feedback and kind recommendation to the travelers and we hope for welcoming you back in your next getaway.Kind regards,
10/10 Excellent
Julio Ivan
28 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Julio Ivan
Séjour de 6 nuits en avril 2024
Réponse de Félix Ruano General Manager. le 29 avr. 2024
Dear Julio, I truly appreciate you have taken your time to write such a kind comment about your recent stay. We are very pleased to know that you have spent a satisfying vacation. I really hope you can visit us again very soon. Cordially,
8/10 Bien
German
Voyage en groupe
25 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
German
Séjour de 5 nuits en avril 2024
Réponse de Félix Ruano General Manager. le 29 avr. 2024
Dear German, Thank you very much for choosing Presidente InterContinental as your home to spend your vacations, we hope to receive you again in the beautiful Mexican Caribbean. I'm glad to learn you enjoyed your stay surrounded by the beauty of our beach, the delicious food and drinks, and the exceptional staff service. We also appreciate your feedback and I offer you a sincere apology for the problems that you had in the room, please be sure that your comments are very important and we will take it into account. We hope for welcoming you back in your next getaway.Kind regards,
4/10 Médiocre
ENRIQUE ROJAS
Voyage en famille avec de jeunes enfants
24 avr. 2024
Les points forts : Équipements
Les points faibles : Personnel et service
ENRIQUE ROJAS
Séjour de 4 nuits en avril 2024
Réponse de Félix Ruano Gerente General le 29 avr. 2024
Estimado Enrique, En primer lugar, quiero agradecerle por elegir Presidente InterContinental Cancún y de tomarse el tiempo para compartir sus comentarios. Lamentamos profundamente que su experiencia no haya sido del todo placentera, tenga por seguro que daremos seguimiento oportuno ya que las circunstancias que menciona nos son típicas en los altos estándares que nos esforzamos en brindar. Esperamos recibirlo de nuevo en esta su casa y poder remediar la imagen que se lleva esta ocasión. Cordialmente,
10/10 Excellent
Yvette
23 avr. 2024
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Yvette
Séjour de 4 nuits en avril 2024
Réponse de Félix Ruano General Manager. le 29 avr. 2024
Dear Yvette, I truly appreciate you have taken your time to write such a kind comment about your recent stay at Presidente InterContinental. We'll be eager to welcome you back to this your home away from home, until then...My best regards,
10/10 Excellent
DANIEL
Voyage en famille
20 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
DANIEL
Séjour de 7 nuits en mars 2024
Réponse de Félix Ruano General Manager. le 29 avr. 2024
Dear Daniel, Thank you very much for choosing Presidente InterContinental as your home to spend your vacations, we hope to receive you again in the beautiful Mexican Caribbean. I'm glad to learn you enjoyed your stay surrounded by the beauty of our beach. We hope for welcoming you back in your next getaway.Kind regards,
10/10 Excellent
Sam J
Voyage en famille avec de jeunes enfants, Voyage en famille, Voyage en groupe, Voyage d’affaires, Voyage en couple
20 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Sam J
Séjour de 6 nuits en avril 2024
Réponse de Félix Ruano General Manager. le 29 avr. 2024
Dear Sam,It's fantastic that your stay was perfect thanks to the effort of our staff especially of Javier and Miguel, it is always nice to learn that we have into our team colleagues that go above and beyond to exceed the guests expectations. We truly value your kind words and I will share them with our staff as this is a way to recognize and compensate their great labor. We'll be eager to welcome you back to this your home away from home, until then...My best regards
8/10 Bien
Gustavo, Tulancingo
18 avr. 2024
Gustavo
Séjour de 3 nuits en avril 2024
Réponse de Félix Ruano Gerente General le 29 avr. 2024
Estimado Gustavo, Gracias por elegir Presidente InterContinental Cancún, esperamos recibirlo nuevamente en este pequeño paraíso. Saludos cordiales,
10/10 Excellent
XXX Baljeet
Voyage en famille avec de jeunes enfants
18 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
XXX Baljeet
Séjour de 3 nuits en avril 2024
Réponse de Félix Ruano General Manager. le 29 avr. 2024
Dear Guest, I truly appreciate you have taken your time to write your comments about your recent stay at Presidente InterContinental. We are very pleased to know that you have enjoyed your holidays. We'll be eager to welcome you back to this your home away from home, until then...My best regards,
10/10 Excellent
John, Austin
Voyage en couple
15 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
John
Séjour de 8 nuits en avril 2024
Réponse de Félix Ruano General Manager. le 15 avr. 2024
Dear John, Thanks for selecting Presidente InterContinental as your home during your travel to Cancun.I'm glad to learn you enjoyed your stay surrounded by the beauty of our beach. We are very happy to read that we have met your expectations since that is our main objective create unforgettable moments and make your vacation a memory to remember forever.We appreciate your kind recommendation to the travelers and we hope welcoming you back in your next getaway in this your home in Cancun. Kind regards,
10/10 Excellent
Heriberto Macias
Voyage en famille avec de jeunes enfants
14 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Heriberto Macias
Séjour de 6 nuits en mars 2024
Réponse de Félix Ruano General Manager. le 15 avr. 2024
Dear Heriberto, Thank you very much for choosing Presidente InterContinental as your home to spend your vacations, we hope to receive you again in the beautiful Mexican Caribbean. I'm glad to learn you enjoyed your stay surrounded by the beauty of our beach. We'll be eager to welcome you back to this your home away from home, until then...My best regards,
10/10 Excellent
Karina Vianey
14 avr. 2024
Karina Vianey
Séjour de 6 nuits en avril 2024
Réponse de Félix Ruano Gerente General le 6 mai 2024
Estimada Karina,Gracias por elegir Presidente InterContinental Cancún Resort. Apreciamos que tome parte de su tiempo para compartir sus impresiones de su reciente estadía con nosotros.Nos complace saber que su estadía fue de su entera satisfacción. Esperamos recibirlo nuevamente en esta su casa en Cancún.Atentamente,