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Avis sur Courtyard By Marriott Cancun Airport

3.5 out of 5
Courtyard By Marriott Cancun Airport
Blvd. Luis Donaldo Colosio, Km. 12.5, Lot 1, SMZA. 301, Cancun, QROO

Avis

8,4

Très bien

Note des voyageurs de 10 (Excellent), d’après 953 avis sur 1736." "
Note des voyageurs de 8 (Bien), d’après 394 avis sur 1736." "
Note des voyageurs de 6 (Satisfaisant), d’après 147 avis sur 1736." "
Note des voyageurs de 4 (Médiocre), d’après 103 avis sur 1736." "
Note des voyageurs de 2 (Horrible), d’après 139 avis sur 1736." "

9,0/10

Propreté

8,4/10

Personnel et service

8,4/10

Équipements

8,8/10

Infrastructures et conditions de l’hébergement

8,6/10

Écoresponsabilité

Avis

8/10 Bien

Katherine

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Practic for a short stay. Food is ok but pricey.
Réponse de BO le 13 mars 2024
We are sorry you were issues; we will work hard to fix the issue about with your stay experience. Thank you for let us know!

8/10 Bien

Nathalie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Chambre propre et facile d’accès à l’aéroport avec la navette. Le restaurant est très très cher pour la qualité offerte.
Séjour de 1 nuit en février 2024
Réponse de BO le 2 mars 2024
Thank you for your stay with us. We work hard to make our guests happy and appreciate your feedback!

8/10 Bien

Marina

Voyage en groupe
Les points forts : Propreté et personnel et service
Séjour de 1 nuit en février 2024
Réponse de Guest Relations  le 25 févr. 2024
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

6/10 Satisfaisant

Pascale

Séjour de 1 nuit en janvier 2024
Réponse de Axel Dominguez - Guest Relations Manager le 3 févr. 2024
We regret that our service did not exceed your expectations, so please do not hesitate to let us know your opinion on how to improve this service as your comments will be very important to us.

6/10 Satisfaisant

Luis, montreal

Voyage en famille
No hay un extra para ayudar al turista
Séjour de 1 nuit en janvier 2024
Réponse de BO le 31 janv. 2024
Thank you for your stay with us. We work hard to make our guests happy and appreciate your feedback!

10/10 Excellent

Marc

Séjour de 1 nuit en janvier 2024
Réponse de BO le 31 janv. 2024
Thank you for your stay with us. We work hard to make our guests happy and appreciate your feedback!

10/10 Excellent

Yvan

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023
Réponse de BO le 31 janv. 2024
Thank you for your stay with us. We work hard to make our guests happy and appreciate your feedback!

10/10 Excellent

Sylvia

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Ideal avant vol
Emplacement idéal avant ou apres le vol , transfert gratuit toute les demi heure , bonne litterie et bon resto
Séjour de 1 nuit en novembre 2023
Réponse de Blanca Ortega le 16 nov. 2023
Thank you for your stay with us! We are very concerned about making the stay of our guests as pleasant as possible, so we appreciate your comments.Your opinion is very valuable and instrumental for the continuous improvement of our services. Once again thank you for your comments!We look forward to serving you again each time your travels bring you back to Cancun.Regards

8/10 Bien

Jean Marie

Les points forts : Propreté et personnel et service
O
Séjour de 1 nuit en octobre 2023
Réponse de Axel Dominguez - Guest Relations&Care Manager le 31 oct. 2023
We look forward to welcoming you again soon and continuing to create amazing travel experiences.

10/10 Excellent

Carlos

Séjour de 1 nuit en juillet 2023
Réponse de Blanca Ortega le 4 août 2023
¡Gracias por su estancia con nosotros! Nos preocupamos mucho por hacer que la estancia de nuestros huéspedes sea de lo más agradable y agradecemos sus comentarios.

10/10 Excellent

ANGE

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Tout était parfait !! Un grand merci pour tout
Séjour de 1 nuit en mai 2023
Réponse de Blanca Ortega le 13 mai 2023
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

10/10 Excellent

Linda

Séjour de 1 nuit en avril 2023
Réponse de Blanca Ortega le 13 mai 2023
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

10/10 Excellent

Manon

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
L’emplacement idéal
Séjour de 1 nuit en février 2023
Réponse de Blanca Ortega le 9 mars 2023
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

10/10 Excellent

Patrick

Voyage en famille, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
C’était tres bien nous avons. Bien aimé
Séjour de 7 nuits en février 2023
Réponse de Blanca Ortega le 24 févr. 2023
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

8/10 Bien

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Conforme
Hôtel conforme à la description. Proche de l'aéroport nous avons utilisé le service de navette qui vient nous chercher à la sortie. Petit déjeuner cher pour la prestation. Pas de jus de fruit frais.
Séjour de 1 nuit en février 2023
Réponse de Jimena le 21 févr. 2023
Hello! We have noted that the juice station at the Henequen was not as expected. We are very sorry to learn this was your experience, and will improve to deliver a great breakfast buffet. We hope to have a second opportunity to host you.

8/10 Bien

Ghislaine

Voyage en famille
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Nuit de passage avant transfert à Holbox
Séjour de 1 nuit en janvier 2023
Réponse de Blanca Ortega le 11 janv. 2023
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

10/10 Excellent

Bruno

Séjour de 1 nuit en novembre 2022

10/10 Excellent

Jean-Francois

Séjour de 1 nuit en mai 2022

10/10 Excellent

Delphine

Séjour de 1 nuit en mars 2022

10/10 Excellent

Christian

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Tout est parfait, service de navette très efficace
Séjour de 1 nuit en mars 2022
Réponse de Blanca Ortega le 13 mars 2022
Thanks for staying with us! We are very concerned about making the stay of our guests as pleasant as possible, so we appreciate your comments. Your opinion is very valuable and instrumental for the continuous improvement of our services, thanks for your good comments. We look forward to serving you again each time your travels bring you back to Cancun. Regards

2/10 Horrible

Otman

Voyage en famille
Les points faibles : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
The Disco music was On until 7AM
Séjour de 1 nuit en janvier 2022
Réponse de Blanca Ortega le 18 janv. 2022
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback! First of all please accept our apologies for the inconveniences experienced during your stay. Your input is very valuable and instrumental for the continuous improvement of our services We hope to serve you again whenever your travels bring you back to Cancun. Regards

8/10 Bien

France

Séjour de 1 nuit en décembre 2021

6/10 Satisfaisant

christine

Séjour de 1 nuit en novembre 2021
Réponse de Blanca Ortega le 27 nov. 2021
Thanks for staying with us! We are very concerned about making the stay of our guests as pleasant as possible, so we appreciate your comments. Your opinion is very valuable and instrumental for the continuous improvement of our services, thanks for your good comments. We look forward to serving you again each time your travels bring you back to Cancun. Regards

10/10 Excellent

Pascal

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en septembre 2021
Réponse de misael castillo le 18 sept. 2021
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

10/10 Excellent

Paulina

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We loved the place . I loved the swimming pool area , they had a rest area under the trees was so relaxing . The restaurant was deliciosas , great service . Rafael from the front desk was so professional and polite. The only thing that was confusing was when we called to get directions to wait for the shuttle . The person we spoke to wasn’t very clear or we couldn’t understand. Maybe if they had signes at the airport we could fallow . But other that that great !!!
Séjour de 1 nuit en mai 2024

4/10 Médiocre

Tatia, West Monroe

Les points faibles : Personnel et service
Séjour de 1 nuit en mai 2024

10/10 Excellent

Guadalupe

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Todo ok
Séjour de 4 nuits en mai 2024
Réponse de Axel D. le 24 mai 2024
Dear GuadalupeThank you for choosing to stay with us.I am glad you enjoyed your stay with us and that the accommodations and service were what you expected and deserve.Every single service and amenity is designed to meet your needs while traveling, so We're glad it did! We look forward to welcoming you again soon and continuing to create amazing travel experiences.We appreciate your time in sharing your experience with us.

10/10 Excellent

Lindsay

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Overall we had a great stay at the Courtyard. Check in was easy and smooth. Staff were all friendly and helpful. Daily breakfasts were very good! We really appreciate the shuttle service however the pickup area at the airport could be more clearly defined. The taxis will try to confuse you and sell you a ride and since there isnt a Marriott rep standing outside, if you don’t know the airport well, you are at the mercy of being mis directed by people with ulterior motives to where the shuttle actually is.
Séjour de 3 nuits en mai 2024
Réponse de Axel D. le 20 mai 2024
Dear LindsayThank you for choosing to stay with us.I am glad you enjoyed your stay with us and that the accommodations and service were what you expected and deserve.Every single service and amenity is designed to meet your needs while traveling, so We're glad it did! We look forward to welcoming you again soon and continuing to create amazing travel experiences.We appreciate your time in sharing your experience with us.

10/10 Excellent

Johannes

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Just what you would want in an airport hotel and then some !
Séjour de 1 nuit en mai 2024
Réponse de Axel D. le 20 mai 2024
Dear JohannesThank you for choosing to stay with us.I am glad you enjoyed your stay with us and that the accommodations and service were what you expected and deserve.Every single service and amenity is designed to meet your needs while traveling, so We're glad it did! We look forward to welcoming you again soon and continuing to create amazing travel experiences.We appreciate your time in sharing your experience with us.

10/10 Excellent

Hiram Gonzalez

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Muy recomendable para una estancia corte y cerca del Aeropuerto
Séjour de 1 nuit en mai 2024
Réponse de Axel D. le 20 mai 2024
Dear NAME,Thank you for choosing to stay with us.I am glad you enjoyed your stay with us and that the accommodations and service were what you expected and deserve.Every single service and amenity is designed to meet your needs while traveling, so We're glad it did! We look forward to welcoming you again soon and continuing to create amazing travel experiences.We appreciate your time in sharing your experience with us.

10/10 Excellent

Carla

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I was happy with the hotel shuttle, once I figured out the transportation system in Cancun. The hotel restaurant provided what I was looking for, both for lunch and dinner. I was traveling alone and didn’t feel comfortable venturing out to eat, so the hotel gave me the safety and security I needed. The pool was outdoors and I didn’t want to be in the sun so opted not to swim, but several customers seemed to be enjoying the pool.
Séjour de 1 nuit en avril 2024
Réponse de Axel D. le 17 mai 2024
Dear CarlaThank you for choosing to stay with us.I am glad you enjoyed your stay with us and that the accommodations and service were what you expected and deserve.Every single service and amenity is designed to meet your needs while traveling, so We're glad it did! We look forward to welcoming you again soon and continuing to create amazing travel experiences.We appreciate your time in sharing your experience with us.

10/10 Excellent

Eduviges

Voyage en famille, Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Booked cause of the distance from airport. We simply loved the breakfast, one of my best all these years traveling to Cancun. Very friendly and helpful staff. Highly recommend this hotel.
Séjour de 1 nuit en mai 2024
Réponse de Axel D. le 15 mai 2024
Dear EduvigesThank you for choosing to stay with us.I am glad you enjoyed your stay with us and that the accommodations and service were what you expected and deserve.Every single service and amenity is designed to meet your needs while traveling, so We're glad it did! We look forward to welcoming you again soon and continuing to create amazing travel experiences.We appreciate your time in sharing your experience with us.

6/10 Satisfaisant

Yuky

Voyage en famille avec de jeunes enfants
Cuenta con transporte al aeropuerto
Séjour de 1 nuit en mai 2024
Réponse de Axel D. le 24 mai 2024
Dear YukyThank you for choosing to stay with us.I am glad you enjoyed your stay with us and that the accommodations and service were what you expected and deserve.Every single service and amenity is designed to meet your needs while traveling, so We're glad it did! We look forward to welcoming you again soon and continuing to create amazing travel experiences.We appreciate your time in sharing your experience with us.

10/10 Excellent

Patricia

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Great service, shuttle service, clean, comfortable, the breakfast buffet was great
Séjour de 1 nuit en avril 2024
Réponse de BO le 9 mai 2024
Thank you for your stay with us. We work hard to make our guests happy and appreciate your feedback!

6/10 Satisfaisant

Luis

The room and the badroom was dirty and the staff not to friendly
Séjour de 1 nuit en mai 2024
Réponse de BO le 7 mai 2024
Thank you for your stay with us. We work hard to make our guests happy and appreciate your feedback!

10/10 Excellent

carlos

Voyage en famille avec de jeunes enfants, Voyage en famille, Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
good
Séjour de 1 nuit en avril 2024
Réponse de BO le 6 mai 2024
Thank you for your stay with us. We work hard to make our guests happy and appreciate your feedback!

10/10 Excellent

darian

Voyage en famille
Les points forts : Équipements
Aida at the front desk was lovely and very helpful. Clean hotel and beautiful courtyard with the pool and trees, it was like being in a rain forest…lovely. Room super clean.
Séjour de 1 nuit en mai 2024
Réponse de BO le 6 mai 2024
Thank you for your stay with us. We work hard to make our guests happy and appreciate your feedback!

10/10 Excellent

Luis, Gatineau

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This is a great spot to stay if you have to leave early or arrive late, very close to the airport, you can be there in no time, place is clean and staff is very helpful. Highly recommend this place.
Séjour de 1 nuit en mai 2024
Réponse de BO le 6 mai 2024
Thank you for your stay with us. We work hard to make our guests happy and appreciate your feedback!

2/10 Horrible

Hector

Voyage d’affaires
Les points forts : Propreté
Les points faibles : Personnel et service et équipements
Séjour de 1 nuit en mai 2024
Réponse de BO le 6 mai 2024
We are sorry you were issues; we will work hard to fix the issue about with your stay experience.

10/10 Excellent

Edmundo

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Bueno
Séjour de 1 nuit en mai 2024
Réponse de BO le 6 mai 2024
¡Gracias por su estancia con nosotros! Nos preocupamos mucho por hacer que la estancia de nuestros huéspedes sea de lo más agradable y agradecemos sus comentarios.

8/10 Bien

Bernhard

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Close to airport. Free shuttle to airport. Parking available at hotel. Improvements that need to be made is hotel policy communications When we arrived for brekdast the waiter told me that I need to pay 25usd per person for breakfast. When booking it showed breakfast was included. After some verification we did not need to pay extra. The same went for parking. I wanted to park and fly and return 2 weeks later. The first Service clerk told me if I have a room booked then parking is free. While checking out I had to pay 60 USD for parking.
Séjour de 1 nuit en mai 2024
Réponse de BO le 4 mai 2024
Thank you for your stay with us! We are very concerned about making the stay of our guests as pleasant as possible, so we appreciate your comments.Your opinion is very valuable and instrumental for the continuous improvement of our services. Once again thank you for your comments!We look forward to serving you again each time your travels bring you back to Cancun.Regards

10/10 Excellent

Carlos

Séjour de 1 nuit en mai 2024
Réponse de Axel D. le 23 mai 2024
Dear CarlosThank you for choosing to stay with us.I am glad you enjoyed your stay with us and that the accommodations and service were what you expected and deserve.Every single service and amenity is designed to meet your needs while traveling, so We're glad it did! We look forward to welcoming you again soon and continuing to create amazing travel experiences.We appreciate your time in sharing your experience with us.

10/10 Excellent

Gail

Voyage en famille
Very easy and friendly checkin Very spacious room and comfortable bed Really enjoyed a pool view room
Séjour de 1 nuit en mai 2024
Réponse de BO le 3 mai 2024
Thank you for your stay with us. We work hard to make our guests happy and appreciate your feedback!

10/10 Excellent

Norma

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
A mi me encanta llegar aquí antes de empezar vacaciones
Séjour de 1 nuit en mai 2024
Réponse de BO le 3 mai 2024
¡Gracias por su estancia con nosotros! Nos preocupamos mucho por hacer que la estancia de nuestros huéspedes sea de lo más agradable y agradecemos sus comentarios.

6/10 Satisfaisant

Luis

Voyage en famille avec de jeunes enfants
Not good aervice
Séjour de 1 nuit en avril 2024
Réponse de BO le 2 mai 2024
We are sorry you were issues; we will work hard to fix the issue about with your stay experience.

10/10 Excellent

Sanjuanita

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I like that its was clean, near the airport as we just wanted a room near ,we had a early flight
Séjour de 1 nuit en avril 2024
Réponse de BO le 2 mai 2024
Thank you for your stay with us. We work hard to make our guests happy and appreciate your feedback!

8/10 Bien

Vinod

Séjour de 1 nuit en avril 2024
Réponse de Axel D. le 20 mai 2024
Dear NAME,Thank you for choosing to stay with us.I am glad you enjoyed your stay with us and that the accommodations and service were what you expected and deserve.Every single service and amenity is designed to meet your needs while traveling, so We're glad it did! We look forward to welcoming you again soon and continuing to create amazing travel experiences.We appreciate your time in sharing your experience with us.

10/10 Excellent

Nadine

Séjour de 1 nuit en avril 2024
Réponse de Axel D. le 20 mai 2024
Dear NAME,Thank you for choosing to stay with us.I am glad you enjoyed your stay with us and that the accommodations and service were what you expected and deserve.Every single service and amenity is designed to meet your needs while traveling, so We're glad it did! We look forward to welcoming you again soon and continuing to create amazing travel experiences.We appreciate your time in sharing your experience with us.

10/10 Excellent

Liliana

Séjour de 1 nuit en avril 2024
Réponse de BO le 29 avr. 2024
Thank you for your stay with us. We work hard to make our guests happy and appreciate your feedback!

8/10 Bien

Karla

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de BO le 26 avr. 2024
Thank you for your stay with us. We work hard to make our guests happy and appreciate your feedback!