Avis
7,2
Bien
7,8/10
Propreté
7,8/10
Personnel et service
7,4/10
Équipements
7,2/10
Infrastructures et conditions de l’hébergement
7,2/10
Écoresponsabilité
Avis
Voyage en couple
15 févr. 2020
Les points forts : Propreté et personnel et service
Séjour de 1 nuit en février 2020
10/10 Excellent
Terry & nga
14 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Terry & nga
Séjour de 2 nuits en mai 2024
8/10 Bien
Darren
23 avr. 2024
Les points forts : Propreté et personnel et service
Darren
Séjour de 5 nuits en avril 2024
Réponse de Youvrind (Duty Manager) le 8 mai 2024
Dear Darren,Thank you for choosing to stay with us at Novotel Canberra. We're thrilled to hear that your recent experience was very positive. Your feedback is invaluable to us, and we appreciate you taking the time to share your thoughts. We look forward to warmly welcoming you back again very soon for another enjoyable stay.Best regards,
10/10 Excellent
Thomas
12 avr. 2024
Les points forts : Propreté
Thomas
Séjour de 1 nuit en avril 2024
Réponse de Youvrind (Duty Manager) le 15 avr. 2024
Dear Thomas,We very much appreciate your comments regarding your stay at the Novotel Canberra. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you for taking the time to share your feedback with us and we look forward to welcoming you back for another enjoyable stay in the heart of the city!Kind Regards,
4/10 Médiocre
Janelle
Voyage en couple
7 avr. 2024
Les points faibles : Personnel et service
Janelle
Séjour de 1 nuit en avril 2024
8/10 Bien
Gustav
Voyage en famille
2 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Gustav
Séjour de 2 nuits en mars 2024
Réponse de Youvrind (Duty Manager) le 5 avr. 2024
Dear Gustav,Thank you for sharing your feedback with us! We're glad to hear that you appreciated the convenience of our indoor parking option. We apologise for any inconvenience caused by the room condition; we're continuously working to improve and update our accommodations. Your comments regarding the breakfast offerings are duly noted, and we'll take them into consideration to enhance our menu options. We appreciate your overall positive impression and look forward to welcoming you back for your next stay. Kind Regards,
8/10 Bien
Steve
Voyage en famille avec de jeunes enfants, Voyage en famille
1 avr. 2024
Les points forts : Personnel et service et équipements
Les points faibles : Propreté
Steve
Séjour de 3 nuits en mars 2024
Réponse de Youvrind (Duty Manager) le 5 avr. 2024
Dear Steve,Thank you for your kind words! We're delighted to hear that you found our place suitable for your short stay. Should you ever need accommodation in the future, don't hesitate to reach out. We'd love to host you again!Kind Regards,
10/10 Excellent
Christine
18 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Christine
Séjour de 2 nuits en mars 2024
Réponse de Youvrind (Duty Manager) le 5 avr. 2024
Dear Christine,We greatly appreciate your positive feedback! Our team strives to provide helpful assistance to all our guests, and it's wonderful to hear that they made a positive impression on your stay. We're also glad to know that you found value in your experience with us. Should you have any further needs or inquiries, please feel free to reach out. We look forward to welcoming you back for another enjoyable stay in the future!Kind Regards,
10/10 Excellent
Lydia
17 mars 2024
Lydia
Séjour de 1 nuit en mars 2024
Réponse de Youvrind (Duty Manager) le 15 avr. 2024
Dear Lydia,We very much appreciate your comments regarding your stay at the Novotel Canberra. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you for taking the time to share your feedback with us and we look forward to welcoming you back for another enjoyable stay in the heart of the city!Kind Regards,
8/10 Bien
Kristy
Voyage en groupe
24 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Kristy
Séjour de 1 nuit en février 2024
Réponse de Youvrind (Duty Manager) le 28 févr. 2024
Dear Kristy,Thank you for sharing your positive feedback with us! We're thrilled to hear that you had a very good stay. Providing a pleasant experience for our guests is our top priority, and we appreciate you taking the time to acknowledge your satisfaction.If there's anything specific that stood out during your stay or any suggestions you have for further improvement, please feel free to let us know. We value your input and look forward to the possibility of welcoming you back for another enjoyable stay in the future.Once again, thank you for choosing us, and we hope to see you again soon.Best regards,
10/10 Excellent
Nikolay, Thousand Oaks
Voyage en couple
19 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nikolay
Séjour de 1 nuit en février 2024
Réponse de Youvrind (Duty Manager) le 22 févr. 2024
Dear Nikolay,Thank you for sharing your positive experience with us! We're thrilled to hear that you found our location in the Australian Capital, particularly in the Central Business District, to be very nice. It's great that you enjoyed the convenience of having numerous dining and shopping options nearby.We take pride in our proximity to the historic downtown of Canberra and the surrounding areas, and we're pleased that this added to your overall experience. We appreciate your feedback and look forward to welcoming you back for another enjoyable visit.Best regards,
6/10 Satisfaisant
Janelle
Voyage en famille avec de jeunes enfants
18 févr. 2024
Les points forts : Personnel et service
Janelle
Séjour de 2 nuits en février 2024
Réponse de Youvrind (Duty Manager) le 22 févr. 2024
Dear Janelle,Thank you for sharing your feedback with us. We appreciate your honesty. We're glad to hear that you found our facilities to be clean. However, we take note of your comment regarding the dated aspect. Your insights are valuable, and we continuously strive to improve our offerings.We are committed to providing a comfortable and modern environment for our guests, and your feedback helps us in that endeavor.Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for an even more enjoyable experience in the future.Best regards,
4/10 Médiocre
Duane
11 févr. 2024
Duane
Séjour de 2 nuits en février 2024
Réponse de Tess le 10 avr. 2024
Dear Duane,Thank you for choosing to stay at Novotel Canberra and for taking the time to provide feedback.I'm sorry to hear that your experience fell short of your expectations. Your feedback is important to us, and I apologise for any aspects of your stay that were disappointing. We strive to provide exceptional service and accommodations, and I regret that we were unable to meet your needs on this occasion.Your satisfaction is our priority, and we hope to have the opportunity to welcome you back in the future and exceed your expectations. Thank you for sharing your thoughts with us.Kind Regards,Tess McLaughlinFront Office Manager
8/10 Bien
Joshua
Voyage en famille, Voyage d’affaires
8 févr. 2024
Les points forts : Infrastructures et conditions de l’hébergement
Joshua
Séjour de 1 nuit en janvier 2024
Réponse de Youvrind (Duty Manager) le 17 févr. 2024
Dear Joshua,Thank you so much for taking the time to leave a review! We are delighted to hear that you had a nice stay with us. It's always a pleasure to know that our guests enjoyed their experience. We hope to have the pleasure of welcoming you back again in the future.Best regards,
10/10 Excellent
Lachlan
Voyage en famille avec de jeunes enfants
30 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lachlan
Séjour de 1 nuit en janvier 2024
Réponse de Youvrind (Duty Manager) le 17 févr. 2024
Dear Lachlan,Thank you for sharing your experience with us! We're thrilled to hear that our staff could assist you with your unique travel needs, especially with the kayak and height limitation. It's our commitment to ensure that every guest feels supported and accommodated. We're delighted you enjoyed the location and facility as well.We look forward to welcoming you back on your next visit! If there's anything specific, you'd like us to prepare for your return, feel free to let us know. Safe travels!Best regards,
6/10 Satisfaisant
Owen
Voyage en couple
30 janv. 2024
Les points faibles : Infrastructures et conditions de l’hébergement
Owen
Séjour de 1 nuit en janvier 2024
Réponse de Youvrind (Duty Manager) le 17 févr. 2024
Dear Owen,Thank you for taking the time to share your feedback with us. We appreciate your positive comments about our convenient location and proximity to bus stops. Your input is invaluable as we strive to enhance our guests' experience.We apologies for any inconvenience regarding the balcony's cleanliness and the appearance of the TV and table. Your observations have been noted, and we will address these issues promptly to ensure a more enjoyable stay for our future guests.We value your feedback and hope to have the opportunity to welcome you back for an improved experience.Best Regards,
6/10 Satisfaisant
STEVEN
Voyage en famille
29 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
STEVEN
Séjour de 1 nuit en janvier 2024
Réponse de Youvrind (Duty Manager) le 17 févr. 2024
Dear Steven,Thank you for sharing your feedback! We're pleased to hear that your overall experience was good. If there's anything specific you enjoyed or if you have any suggestions for improvement, we'd love to hear more.Your satisfaction is our priority, and we look forward to welcoming you again for an even better experience.Best regards,
8/10 Bien
Andrew
28 janv. 2024
Les points forts : Propreté et personnel et service
Andrew
Séjour de 1 nuit en janvier 2024
Réponse de Youvrind (Duty Manager) le 17 févr. 2024
Dear Andrew,Thank you for taking the time to share your feedback with us and thank you for choosing Novotel Canberra. We're delighted to hear that you had a good experience. If there's anything specific that stood out to you or any suggestions you'd like to share, we would love to know more.We appreciate your feedback and hope to have the pleasure of hosting you again in the future.Best regards,
8/10 Bien
Voyageur vérifié
Voyage d’affaires
28 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Voyageur vérifié
Séjour de 1 nuit en janvier 2024
Réponse de Youvrind (Duty Manager) le 17 févr. 2024
Dear Guest,Thank you for your brief and valuable feedback. We appreciate your stay with us. I'm sorry to hear that the pillows didn't meet your expectations. Your comfort is important to us, and we'll certainly take your comment into consideration for future improvements.If you decide to stay with us again, please feel free to notify our front desk about your pillow preferences, and we'll do our best to make your stay more comfortable.Best regards,
6/10 Satisfaisant
Aimee
Voyage en famille
28 janv. 2024
Les points forts : Propreté
Aimee
Séjour de 5 nuits en janvier 2024
Réponse de Tess le 10 avr. 2024
Dear Amiee,Thank you for choosing to stay at Novotel Canberra and for taking the time to provide feedback.I'm sorry to hear that your experience fell short of your expectations. Your feedback is important to us, and I apologise for any aspects of your stay that were disappointing. We strive to provide exceptional service and accommodations, and I regret that we were unable to meet your needs on this occasion.Your satisfaction is our priority, and we hope to have the opportunity to welcome you back in the future and exceed your expectations. Thank you for sharing your thoughts with us.Kind Regards,Tess McLaughlinFront Office Manager
8/10 Bien
Pauline
Voyage en famille
27 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Pauline
Séjour de 1 nuit en janvier 2024
Réponse de Youvrind (Duty Manager) le 17 févr. 2024
Dear Pauline,Thank you for taking the time to share your positive experience! We are delighted to hear that you found our hotel to be nice, family-friendly, and conveniently located near attractions, food, and shopping. It's wonderful to know that the facilities met your expectations and were in good condition.We're thrilled to have been a part of your short stay getaway, and we appreciate your kind words about our reasonably priced accommodations. If your travels bring you back to the area, we would love to welcome you and your family again.Safe travels!Best regards,
6/10 Satisfaisant
Sam N Yaz
27 janv. 2024
Sam N Yaz
Séjour de 1 nuit en janvier 2024
Réponse de Youvrind (Duty Manager) le 17 févr. 2024
Dear Sam N Yaz,Thank you for sharing your thoughts with us. We appreciate your stay and feedback. We're glad to hear that you found our property clean and tidy and that our location met your expectations.While we aim for excellence in all aspects, we understand that there's room for improvement. If there are specific areas you feel we could enhance to make your experience more special, we'd love to hear your suggestions.We value your input and hope to have the opportunity to welcome you back for an improved stay.Best regards,
10/10 Excellent
Brianna
Voyage en groupe
21 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Brianna
Séjour de 1 nuit en janvier 2024
Réponse de Youvrind (Duty Manager) le 23 janv. 2024
Dear Brianna,Thank you for taking the time to share your feedback with us. We're delighted to hear that you had an overall good stay with us. Our team works hard to provide a positive experience for our guests, and it's rewarding to know that our efforts made a difference for you. Your input is valuable as we continually strive to enhance our services.We appreciate your choosing to stay with us, and we look forward to welcoming you back for another enjoyable experience in the future.Warm regards,YouvrindDuty Manager
10/10 Excellent
Suzanne
19 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Suzanne
Séjour de 1 nuit en janvier 2024
Réponse de Youvrind (Duty Manager) le 21 janv. 2024
Dear Suzanne,We very much appreciate your comments regarding your stay at the Novotel Canberra. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.We're thrilled to hear that the pool and spa were the highlights of your trip, especially for the kids. Creating enjoyable experiences for our guests is our priority, and we're delighted to know that the amenities added to your overall positive stay. We look forward to welcoming you and your family back for more memorable moments in the future!"Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Youvrind Duty Manager
6/10 Satisfaisant
Krista
Voyage en famille avec de jeunes enfants
17 janv. 2024
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Krista
Séjour de 1 nuit en janvier 2024
Réponse de Youvrind (Duty Manager) le 17 févr. 2024
Dear Krista,Thank you for your positive feedback! We're pleased to hear that you had a satisfactory experience during your stay. If there's anything specific that stood out to you or if you have any suggestions for improvement, please feel free to share.We appreciate your choosing us and hope to have the pleasure of welcoming you back in the future.Best regards,
8/10 Bien
Gary
14 janv. 2024
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Gary
Séjour de 1 nuit en janvier 2024
Réponse de Youvrind (Duty Manager) le 21 janv. 2024
Dear Gary,We very much appreciate your comments regarding your stay at the Novotel Canberra. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Youvrind Duty Manager
8/10 Bien
Jonathan Cooke
13 janv. 2024
Les points forts : Propreté, personnel et service, confort de la chambre
Jonathan Cooke
Séjour de 2 nuits en janvier 2024
Réponse de Youvrind (Duty Manager) le 21 janv. 2024
Dear Jonathan,We very much appreciate your comments regarding your stay at the Novotel Canberra. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Youvrind Duty Manager
10/10 Excellent
ROSS
13 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
ROSS
Séjour de 5 nuits en janvier 2024
Réponse de Youvrind (Duty Manager) le 21 janv. 2024
Dear Ross,We very much appreciate your comments regarding your stay at the Novotel Canberra. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Youvrind Duty Manager
10/10 Excellent
Mark
Voyage en groupe
12 janv. 2024
Les points forts : Propreté, personnel et service, équipements
Mark
Séjour de 5 nuits en janvier 2024
Réponse de Youvrind (Duty Manager) le 21 janv. 2024
Dear Mark,Thank you for sharing your thoughts with us! We're pleased to hear that you had a decent living experience and found our location convenient. Your feedback is important to us, and we're glad to know that you enjoyed your stay.If there's anything specific you think we could improve upon, please feel free to let us know. We appreciate your patronage and hope to have the pleasure of hosting you again in the future.Best regards,YouvrindDuty Manager
6/10 Satisfaisant
Brian, Perth
Voyage en couple
12 janv. 2024
Les points faibles : Équipements
Brian
Séjour de 3 nuits en décembre 2023
Réponse de Tess le 10 avr. 2024
Dear Brian,Thank you for choosing to stay at Novotel Canberra and for taking the time to share your feedback.I'm sorry to hear that your experience fell short of your expectations. Your feedback is important to us, and I apologise for any aspects of your stay that were disappointing. We strive to provide exceptional service and accommodations, and I regret that we were unable to meet your needs on this occasion. Your satisfaction is our priority, and we hope to have the opportunity to welcome you back in the future and exceed your expectations.Kind Regards,Tess McLaughlinFront Office Manager
10/10 Excellent
Gemma
Voyage en famille avec de jeunes enfants
9 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Gemma
Séjour de 2 nuits en janvier 2024
Réponse de Youvrind (Duty Manager) le 10 janv. 2024
Dear Gemma,We very much appreciate your comments regarding your stay at the Novotel Canberra. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Creating enjoyable experiences for our guests is our priority, and we're delighted to know that the amenities added to your overall positive stay. We look forward to welcoming you and your family back for more memorable moments in the future!"Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,
10/10 Excellent
jangbahadur
Voyage en famille
5 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
jangbahadur
Séjour de 1 nuit en décembre 2023
Réponse de Youvrind (Duty Manager) le 21 janv. 2024
Dear Jang Bahadur,We very much appreciate your comments regarding your stay at the Novotel Canberra. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Youvrind Duty Manager
8/10 Bien
Jennifer
Voyage en famille
3 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jennifer
Séjour de 1 nuit en décembre 2023
Réponse de Youvrind (Duty Manager) le 21 janv. 2024
Dear Jennifer,We very much appreciate your comments regarding your stay at the Novotel Canberra. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Youvrind Duty Manager
10/10 Excellent
Jayasankar
Voyage en famille
3 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jayasankar
Séjour de 1 nuit en décembre 2023
Réponse de Youvrind (Duty Manager) le 21 janv. 2024
Dear Jayasankar,We very much appreciate your comments regarding your stay at the Novotel Canberra. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We look forward to welcoming you and your family back for more memorable moments in the future!"Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Youvrind Duty Manager
6/10 Satisfaisant
ward
2 janv. 2024
Les points forts : Personnel et service
ward
Séjour de 4 nuits en décembre 2023
Réponse de Youvrind (Duty Manager) le 17 févr. 2024
Dear Ward,Thank you for sharing your positive feedback. We are delighted to hear that your overall experience was good. If there are specific aspects you enjoyed or any suggestions you'd like to offer, we would love to hear more about your stay.We appreciate your choosing us and look forward to welcoming you back for another enjoyable experience.Best regards,
2/10 Horrible
Kin Lok
30 déc. 2023
Kin Lok
Séjour de 3 nuits en décembre 2023
Réponse de Tess le 10 avr. 2024
Dear Kin,Thank you for choosing to stay at Novotel Canberra and for taking the time to provide feedback.I'm sorry to hear that your experience fell short of your expectations. Your feedback is important to us, and I apologise for any aspects of your stay that were disappointing. We strive to provide exceptional service and accommodations, and I regret that we were unable to meet your needs on this occasion.Your satisfaction is our priority, and we hope to have the opportunity to welcome you back in the future and exceed your expectations. Thank you for sharing your thoughts with us.Kind Regards,Tess McLaughlinFront Office Manager
4/10 Médiocre
Voyageur vérifié
Voyage en famille
29 déc. 2023
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Not recommended
Voyageur vérifié
Séjour de 2 nuits en décembre 2023
4/10 Médiocre
James
28 déc. 2023
Les points forts : Propreté
James
Séjour de 1 nuit en décembre 2023
10/10 Excellent
Gorana
24 déc. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Gorana
Séjour de 1 nuit en décembre 2023
Réponse de Youvrind (Duty Manager) le 21 janv. 2024
Dear Gorana,Thank you for taking the time to share your positive feedback! We're thrilled to hear that you found our staff lovely and enjoyed our great location.Your kind words are truly appreciated, and we look forward to welcoming you back for another wonderful experience in the future.Thank you for choosing us for your stay.Best regards,YouvrindDuty Manager
8/10 Bien
Malgorzata
21 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Malgorzata
Séjour de 1 nuit en décembre 2023
Réponse de Youvrind (Duty Manager) le 21 janv. 2024
Dear Malgorzata,We very much appreciate your comments regarding your stay at the Novotel Canberra. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Youvrind Duty Manager
8/10 Bien
Grace F Kiew
Voyage en famille
17 déc. 2023
Les points forts : Propreté, personnel et service, confort de la chambre
Grace F Kiew
Séjour de 4 nuits en décembre 2023
Réponse de Youvrind (Duty Manager) le 21 janv. 2024
Dear Grace,We very much appreciate your comments regarding your stay at the Novotel Canberra. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.We look forward to welcoming you and your family back for more memorable moments in the future!"Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Youvrind Duty Manager
6/10 Satisfaisant
Jeffery
15 déc. 2023
Les points forts : Personnel et service
Jeffery
Séjour de 1 nuit en novembre 2023
10/10 Excellent
Sandra
9 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Sandra
Séjour de 1 nuit en décembre 2023
Réponse de Youvrind (Duty Manager) le 21 janv. 2024
Dear Sandra,We very much appreciate your comments regarding your stay at the Novotel Canberra. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.We look forward to welcoming you and your family back for more memorable moments in the future!"Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Youvrind Duty Manager
8/10 Bien
east
9 déc. 2023
east
Séjour de 2 nuits en décembre 2023
Réponse de Youvrind (Duty Manager) le 21 janv. 2024
Dear Guest,Thank you for your feedback! We're delighted to know that you found our location to be good. We strive to provide our guests with a convenient and enjoyable experience.We appreciate your support and look forward to welcoming you back on your next visit.Best regards,YouvrindDuty Manager
10/10 Excellent
Jeremy
7 déc. 2023
Jeremy
Séjour de 1 nuit en décembre 2023
Réponse de Youvrind (Duty Manager) le 21 janv. 2024
Dear JeremyWe very much appreciate your comments regarding your stay at the Novotel Canberra. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Youvrind Duty Manager
10/10 Excellent
Doug
6 déc. 2023
Doug
Séjour de 2 nuits en novembre 2023
Réponse de Youvrind (Duty Manager) le 21 janv. 2024
Dear Doug,We very much appreciate your comments regarding your stay at the Novotel Canberra. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Youvrind Duty Manager
8/10 Bien
Voyageur vérifié
Voyage d’affaires
5 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Rooms in good condition and comfortable
Voyageur vérifié
Séjour de 3 nuits en novembre 2023
Réponse de Youvrind (Duty Manager) le 21 janv. 2024
Dear Guest,Thank you for taking the time to share your thoughts on your recent stay with us. We're pleased to hear that you found the room quite large and comfortable. Your feedback regarding the dated decor and non-smart TV is valuable to us.We apologize for any inconvenience caused by the outdated technology in the room. We are constantly working towards improving our amenities and will certainly consider upgrading the TVs and decor to enhance our guests' experience.We appreciate your understanding, and we hope to have the opportunity to welcome your back, providing an updated and even more comfortable stay.Thank you for choosing us.Best regards,YouvrindDuty Manager
2/10 Horrible
Caden
Voyage en couple
4 déc. 2023
Les points forts : Propreté
Les points faibles : Personnel et service et équipements
Caden
Séjour de 2 nuits en décembre 2023
8/10 Bien
Stewart
2 déc. 2023
Stewart
Séjour de 3 nuits en novembre 2023
Réponse de Youvrind (Duty Manager) le 21 janv. 2024
Dear Stewart,We very much appreciate your comments regarding your stay at the Novotel Canberra. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.We look forward to welcoming you back for more memorable moments in the future.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Youvrind Duty Manager
6/10 Satisfaisant
Stephanie
Voyage en famille
20 nov. 2023
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Stephanie
Séjour de 1 nuit en novembre 2023