8/10 Bien
Julie
25 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Overall a nice experience. A couple of observations though: the room sevice breakfast was cold and you needed to call and ask for butter for your toast. For a 5 star establiahment, it should be a given and provided with your breakfast including a selection of jams, jellies or spreads .
Another criticism is that different staff constantly asked if everythjng was okay every few minutes while i was having dinner in the tea rooms. This became very annoying. Also, 2 different wait staff asked for my order at dinner and i did not receive what i ordered for desert Also, coffee which was requested and on the bill was not provided so there are a few issues with staff. There should be one staff member attending to a tables needs, not multiple, and dont interupt every few minutes. Some discretion is needed and a query at the end of the meal is sufficint. This showed a rather disrespectful and juvenile approach. Other than that, everything else was okay, though i had to aak for water several times in the room. I would have thought that this should be provided. One 400ml bottle was rather skimpy. Other establishments i have stayed at have not charged for additional water.
My only other criticism would be that there was no one to show you to your room and the hotel is rather a rabbit warren. The gym and pool facilities are also a distance from the hotel acroas a road which i found strange. For one of the top hotels in Canberra, there is definately room for improvment
Julie
Séjour de 1 nuit en mai 2024