Avis
8,8
Excellent
9,0/10
Propreté
9,0/10
Personnel et service
8,8/10
Équipements
8,8/10
Infrastructures et conditions de l’hébergement
8,6/10
Écoresponsabilité
Avis
18 févr. 2020
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en février 2020
Réponse de Mariana le 19 févr. 2020
Dear Gerard,
Thank you for taking the time to share your review and for rating your stay 10 out of 10.
Kind regards,
Burbury Team
8/10 Bien
Dr John R
24 mai 2024
Dr John R
Séjour de 1 nuit en mai 2024
Réponse de Jasjeet Assistant Front Office Manager le 25 mai 2024
Dear Dr John R,Thank you for sharing your experience based on the recent stay. It was an absolute pleasure having you stay with us and we are happy to hear that you had a good stay.We look forward to welcoming you back !Warm Regards,JasjeetAssistant Front Office Manager
10/10 Excellent
Anthony
9 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Anthony
Séjour de 2 nuits en mai 2024
Réponse de Jasjeet Assistant Front Office Manager le 22 mai 2024
Dear Anthony,Thank you very much for sharing your feedback. We are extremely pleased to hear that the room configuration was up to your expectations and you experienced an luxurious stay.We look forward to welcome you back at The Burbury Hotel & Apartments !Warm Regards,JasjeetAssistant Front Office Manager
10/10 Excellent
Emma, Meadowbank
Voyage d’affaires
3 mai 2024
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Emma
Séjour de 1 nuit en mai 2024
Réponse de Jasjeet Assistant Front Office Manager le 20 mai 2024
Dear Emma,Thank you for sharing us your feedback. Your feedback is highly important to us in order to have developments and will be shared with the relevant departments.We would love to welcome you back at The Burbury Hotel & Apartments !Warm Regards,JasjeetAssistant Front Office Manager
10/10 Excellent
Rui
Voyage en famille avec de jeunes enfants
1 mai 2024
Les points forts : Équipements
Rui
Séjour de 2 nuits en avril 2024
Réponse de Jasjeet Assistant Front Office Manager le 20 mai 2024
Dear Rui,Thank you for the positive rating. We are happy to see that you had a great stay !We look forward to welcome you back.Warm Regards,JasjeetAssistant Front Office Manager
10/10 Excellent
Rachel
Voyage en famille avec de jeunes enfants
29 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Rachel
Séjour de 2 nuits en avril 2024
Réponse de Jasjeet Assistant Front Office Manager le 14 mai 2024
Dear Rachel,Thank you very much for your kind words based on your visits to Canberra and staying at The Burbury Hotel & Apartments. Your kind words keeps us motivated to deliver excellent customer services.We always look forward welcoming you back !Warm Regards,JasjeetAssistant Front Office Manager
10/10 Excellent
Luke, Hughesdale
Voyage en famille
26 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Luke
Séjour de 2 nuits en avril 2024
Réponse de Jasjeet Assistant Front Office Manager le 14 mai 2024
Dear Luke,Thank you for the lovely feedback based on your recent stay experience !We look forward welcoming you back.Warm Regards,JasjeetAssistant Front Office Manager
8/10 Bien
Jean
24 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Les points faibles : Équipements
Jean
Séjour de 1 nuit en avril 2024
10/10 Excellent
John
22 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
John
Séjour de 1 nuit en avril 2024
Réponse de Malakai le 23 avr. 2024
Dear John,Thank you for choosing to stay at Burbury Hotel & Apartments.We greatly appreciate your feedback and hope to welcome you back again soon.Kind Regards,MalakaiRooms Division Manager
8/10 Bien
Anita
Voyage en groupe
20 avr. 2024
Les points forts : Propreté et personnel et service
Anita
Séjour de 3 nuits en avril 2024
Réponse de Malakai le 23 avr. 2024
Dear Anita,Thank you for choosing to stay at Burbury Hotel & Apartments.We greatly appreciate your feedback and hope to welcome you back again soon.Kind Regards,MalakaiRooms Division Manager
10/10 Excellent
Samuel
18 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Samuel
Séjour de 1 nuit en avril 2024
Réponse de Malakai le 23 avr. 2024
Dear Samuel,Thanks for visiting Burbury Hotel & Apartments.We appreciate you taking the time to rate your stay and hope to welcome you back again soon!Kind Regards,MalakaiRooms Division Manager
8/10 Bien
Cara
Voyage en couple
18 avr. 2024
Les points forts : Propreté
Cara
Séjour de 2 nuits en avril 2024
Réponse de Jasjeet Assistant Front Office Manager le 13 mai 2024
Dear Cara,Thank you for providing us with your valuable feedback based on the recent stay experience. We are disappointed to hear that the check-in process lacked in terms of providing the information and this will be raised with the team. Also your constructive feedback regarding the housekeeping issues and the amenities will be passed on the to the relevant departments for improvements. We hope you will give us another chance in future to witness the improved services for a great experience !Warm Regards,JasjeetAssistant Front Office Manager
8/10 Bien
Ivan
17 avr. 2024
Les points forts : Propreté, personnel et service, équipements
Ivan
Séjour de 3 nuits en avril 2024
Réponse de Malakai le 23 avr. 2024
Dear Ivan,Thank you for visiting Burbury Hotel & Apartments.I am delighted to read that overall you enjoyed your stay with us. On the other hand, I am terribly sorry to hear that you experienced troubles with the heating in your room.For this please accept my sincerest apologies! You are right in saying that Canberra is pretty cold in winter - so we will certainly be checking your room to ensure this is fixed.Thanks again for staying with us and we hope to see you back again soon.Sincerely,MalakaiRooms Division Manager
8/10 Bien
Rick, Ingersoll
Voyage en couple
15 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Rick
Séjour de 2 nuits en avril 2024
Réponse de Malakai le 23 avr. 2024
Hi Rick,Thank you for choosing to stay at Burbury Hotel & Apartments.We greatly appreciate your feedback and hope to welcome you back again soon.Kind Regards,MalakaiRooms Division Manager
10/10 Excellent
grace
Voyage en famille avec de jeunes enfants
9 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
grace
Séjour de 1 nuit en avril 2024
Réponse de Malakai le 23 avr. 2024
Hi Grace,Thanks so much for visiting us and for the fantastic review on your experience.I am so pleased to see that you had a comfortable stay with your little one.Thank you again for the feedback and we hope to see you back again soon!Sincerely,MalakaiRooms Division Manager
10/10 Excellent
Madhuvanthi
Voyage en famille avec de jeunes enfants
5 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Madhuvanthi
Séjour de 2 nuits en mars 2024
Réponse de Kathryn le 8 avr. 2024
Hi MadhuvanthiThank you for the lovely feedback from your recent stay. We certainly hope to welcome you back again soon for another enjoyable stay with us at Burbury Hotel & Apartments.
8/10 Bien
SANDEEP
1 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
SANDEEP
Séjour de 1 nuit en mars 2024
Réponse de Jasjeet Assistant Front Office Manager le 2 avr. 2024
Dear Sandeep,Thank you giving us positive rating based on you recent stay experience with us. We are happy to hear that you had a great stay experience !
6/10 Satisfaisant
Selina
31 mars 2024
Les points forts : Personnel et service et équipements
Selina
Séjour de 2 nuits en mars 2024
Réponse de Jasjeet Assistant Front Office Manager le 2 avr. 2024
Dear Selina,Thank you for sharing the feedback based on your recent visit. We are disappointed to hear that your stay experience was unsatisfactory due to all of the mentioned issues. We assure your feedback will be shared with the relevant departments for improvements of services for a great experience !
8/10 Bien
Brigid
Voyage en couple
30 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Brigid
Séjour de 2 nuits en mars 2024
Réponse de Jasjeet Assistant Front Office Manager le 2 avr. 2024
Dear Brigid,Thank you providing us with the feedback based on your recent stay experience with us. We are happy to hear that you enjoyed the location and the services were up to your expectations.
10/10 Excellent
Nicole
24 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nicole
Séjour de 1 nuit en mars 2024
Réponse de Jasjeet Assistant Front Office Manager le 27 mars 2024
Dear Nicole,Thank you for rating us based on your recent stay experience with us. We are happy to hear that you had a great stay !
10/10 Excellent
paul
16 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
paul
Séjour de 1 nuit en mars 2024
Réponse de Jasjeet - Assistant Front Office Manager le 18 mars 2024
Dear Paul,Thank you for taking out time for leaving us a review. We are happy to hear that you found the hotels location great and close to most of the iconic sites in Canberra which we take pride of.
10/10 Excellent
Emma, Meadowbank
15 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Emma
Séjour de 2 nuits en mars 2024
Réponse de Jasjeet - Assistant Front Office Manager le 18 mars 2024
Dear Emma,Thank you for your kind words based on your recent stay experience with us. We woulsd love to welcome you back at The Burbury Hotel & Apartments.
10/10 Excellent
Christine
Voyage en famille
3 mars 2024
Christine
Séjour de 2 nuits en mars 2024
Réponse de Jasjeet Assistant Front Office Manager le 6 mars 2024
Dear Christine,Thank you for choosing your stay at The Burbury Hotel & Apartments and taking out time to review us. We are glad to hear that you enjoyed the stay with us and found the beds comfortable which we take pride of.We would love to welcome you back for another enjoyable stay with us !
10/10 Excellent
Phaneendra
29 févr. 2024
Phaneendra
Séjour de 3 nuits en février 2024
Réponse de Jasjeet Assistant Front Office Manager le 27 mars 2024
Dear Phaneendra,Thank you for rating us based on your recent stay with us. We are happy to hear that you had a great stay experience with us !
10/10 Excellent
Adam
26 févr. 2024
Adam
Séjour de 1 nuit en février 2024
Réponse de Jasjeet Assistant Front Office Manager le 27 févr. 2024
Dear Adam,Thank you for choosing your stay at The Burbury Hotel & Apartments and taking out time to rate us. We are pleased to see such a positive rating.We would love to welcome you back for another excellent stay with us !
10/10 Excellent
Stephen
Voyage en famille
25 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Stephen
Séjour de 3 nuits en février 2024
Réponse de Jasjeet Assistant Front Office Manager le 27 févr. 2024
Dear Stephen,Thank you for choosing your stay at The Burbury Hotel & Apartments and taking out time to review us. We are so pleased to hear such a positive feedback regarding your stay experience with us as this is what we strive for to hear from our return guests.We look forward welcoming you back through the doors of The Burbury Hotel & Apartments for another excellent stay with us !Warm Regards,JasjeetAssistant Front Office Manager
4/10 Médiocre
Claire
Voyage en famille
18 févr. 2024
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Claire
Séjour de 1 nuit en février 2024
Réponse de Jasjeet - Assistant Front Office Manager le 20 févr. 2024
Dear Claire,Thank you for choosing your stay at The Burbury Hotel & Apartments and taking out time to review us. We apologise that your arrival experience was unsatisfactory due to rooms not being ready. We understand how frustrating this would have been to wait for the rooms but our housekeeping team ensures the rooms are cleaned as per the standards which at times can delay a little bit for the rooms to get ready. We are glad that our team was able to provide you witht the drink vouchers while you await for the rooms to be ready.We would love to welcome you back for a excellent stay with us !
10/10 Excellent
Dulini
Voyage en couple
11 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Dulini
Séjour de 2 nuits en février 2024
Réponse de Jasjeet - Assistant Front Office Manager le 16 févr. 2024
Dear Dulini, Thank you for choosing your stay at The Burbury Hotel & Apartments and taking out time to review us. We are so pleased to see such a positive feedback regarding your stay experience with us as this is what we strive for. We would love to welcome you back for another excellent stay with us !
10/10 Excellent
Linny
10 févr. 2024
Linny
Séjour de 1 nuit en février 2024
Réponse de Jasjeet - Assistant Front Office Manager le 16 févr. 2024
Dear Linny,Thank you for choosing your stay at The Burbury Hotel & Apartments and taking out time to rate us. We are happy to see such a positive rating as this is what we strive for. We would love to welcome you back for another great stay with us !
6/10 Satisfaisant
Pamela
9 févr. 2024
Les points forts : Propreté et personnel et service
Pamela
Séjour de 3 nuits en février 2024
Réponse de Jasjeet - Assistant Front Office Manager le 10 févr. 2024
Dear Pamela,Thank you for choosing your stay at The Burbury Hotel & Apartments and taking out time to review us. We are disappointed to hear that your stay experience was unsatisfactory as certainly this is not the kind of experience we would want for our guests to have. Your feedback is really important for us and assure this will be shared with the relevant departments for improvements.
10/10 Excellent
Shannon
7 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Shannon
Séjour de 5 nuits en février 2024
Réponse de Jasjeet - Assistant Front Office Manager le 10 févr. 2024
Dear Shannon,Thank you for choosing your stay at The Burbury Hotel & Apartments and taking out time to review us. We are glad to hear that your stay experience was good and had a friendly interaction with the team.
10/10 Excellent
Dee
Voyage d’affaires
5 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Dee
Séjour de 1 nuit en février 2024
Réponse de Jasjeet - Assistant Front Office Manager le 10 févr. 2024
Dear Dee,Thank you for choosing your stay at The Burbury Hotel & Apartments and taking ou time to rate us. On the basis of your rating we are happy to hear that your stay experience was great.We would love to welcome you back for another excellent stay with us !
6/10 Satisfaisant
Snjesko
30 janv. 2024
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Snjesko
Séjour de 2 nuits en janvier 2024
Réponse de Jasjeet - Assistant Front Office Manager le 10 févr. 2024
Dear Snjeska,Thank you for choosing your stay at The Burbury Hotel & Apartments and taking out time to review us. We appreciate your honest feedback and would like to get more information about your stay experience so please feel free to contact us.
10/10 Excellent
Lisa
Voyage en famille
27 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lisa
Séjour de 1 nuit en janvier 2024
Réponse de Hotel Duty Manager- Jasjeet le 1 févr. 2024
Dear Lisa,Thank you for choosing your stay at The Burbury Hotel & Apartments and taking out time to review us. We are pleased to hear such positive feedback regarding your stay experience with us as this is what we strive for. We are happy that our staff was able to assist you during your stay and we sincerely apologise for the inconvenience caused due to the issues with the dishwasher. We would love to welcome you back for an excellent stay experience.
10/10 Excellent
Geoffrey
Voyage en famille
21 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Geoffrey
Séjour de 3 nuits en janvier 2024
Réponse de Jasjeet - Hotel Duty Manager le 27 janv. 2024
Dear Geoffrey,Thank you for choosing your stay at The Burbury Hotel & Apartments and taking out time to review us. We are pleased to see such a positive rating based on your recent stay experience with us.
8/10 Bien
Josh
Voyage en famille avec de jeunes enfants
10 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Josh
Séjour de 1 nuit en janvier 2024
Réponse de Sana Salahuddin-Duty Manager le 12 janv. 2024
Dear Josh,Thank you for taking the time to share your feedback with us.We are pleased to hear that you found our rooms to be nice and had an overall a good experience,we sincerely apologise for any inconvenience caused by the absence of water in the fridge and the issue with the TVs. Thank you for choosing us, we look forward to welcome you back again.Kind Regards,
8/10 Bien
Anissa
Voyage en famille
10 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Anissa
Séjour de 1 nuit en janvier 2024
Réponse de Jasjeet - Hotel Duty Manager le 27 janv. 2024
Dear Anissa,Thank you for choosing your stay at The Burbury Hotel & Apartments and taking out time to review us. We are pleased to see such a positive rating based on your recent stay experience with us.We would love to welcome you back for a excellent stay with us.
8/10 Bien
Jovan
Voyage en famille
10 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jovan
Séjour de 3 nuits en janvier 2024
Réponse de Sana Salahuddin-Duty Manager le 12 janv. 2024
Dear Jovan,Thank you for taking the time to share your feedback. We are delighted to hear that you had a good stay with us and that our staff was able to assit you effictively.Thank you for choosing us for your stay, we look forward to welcoming you back again Kind Regards,
8/10 Bien
andrew
10 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
andrew
Séjour de 1 nuit en décembre 2023
Réponse de Jasjeet - Hotel Duty Manager le 27 janv. 2024
Dear Andrew, Thank you for choosing your stay at The Burbury Hotel & Apartments and taking out time to review us. We are glad to see such a positive rating based on your recent stay with us as this is what we strive for.We would love to welcome you back for another excellent stay with us.
10/10 Excellent
Dion
Voyage en famille
10 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Dion
Séjour de 1 nuit en janvier 2024
Réponse de Jasjeet - Hotel Duty Manager le 27 janv. 2024
Dear Dion,Thank you for choosing your stay at The Burbury Hotel & Apartments and taking out time to review us. We are pleased to see such a positive ratiing based on your recent stay with us as this what we strive for,We would love to welcome you back for another excellent stay with us
6/10 Satisfaisant
Man Yee
9 janv. 2024
Man Yee
Séjour de 1 nuit en janvier 2024
Réponse de Jasjeet - Hotel Duty Manager le 27 janv. 2024
Dear Man Yee,Thank you for choosing your stay at The Burbury Hotel & Apartments and taking out time to review us. We are happy to see that you had a satisfactory stay basis on the rating. How ever we would love to welcome you back for a excellent stay with us.
6/10 Satisfaisant
Jason
Voyage d’affaires
9 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jason
Séjour de 1 nuit en janvier 2024
Réponse de Jasjeet - Hotel Duty Manager le 27 janv. 2024
Dear Jason,Thank you for choosing your stay at The Burbury Hotel & Apartments and taking out time to review us. We are happy to see that you rated us positive based on your recent stay with us. However we would love to welcome you back for a excelllent stay experience !
10/10 Excellent
Tanya
6 janv. 2024
Tanya
Séjour de 1 nuit en décembre 2023
Réponse de Jasjeet - Hotel Duty Manager le 27 janv. 2024
Dear Tanya,Thank you for choosing your stay at The Burbury Hotel & Apartments and taking out time to review us. We are happy to see such a positive feedback regarding your stay experience with us as this is what we strive for.We would love to welcome you back for another excellent stay with us !
10/10 Excellent
Sathish
4 janv. 2024
Sathish
Séjour de 1 nuit en janvier 2024
Réponse de Jasjeet - Hotel Duty Manager le 27 janv. 2024
Dear Sathish,Thank you for choosing your stay at The Burbury Hotel & Apartments and taking out time to review us. We are happy to see such a positive rating based on your recent stay with us as this is what we strive for.We would love to welcome you back through the doors of The Burbury Hotel & Apartments for a another great stay with us.
10/10 Excellent
Paul and Leisa
Voyage en famille
30 déc. 2023
Les points forts : Équipements
Paul and Leisa
Séjour de 1 nuit en décembre 2023
Réponse de Jasjeet - Hotel Duty Manager le 27 janv. 2024
Dear Paul & Leisa,Thank you for choosing your stay at The Burbury Hotel & Apartments and taking out time to review us. We are happy to see such a positive rating based on your recent stay with us as this is what we strive for.We would love to welcome you back for a another excellent stay with us.
10/10 Excellent
Chung Wah
28 déc. 2023
Chung Wah
Séjour de 2 nuits en décembre 2023
Réponse de Jasjeet - Hotel Duty Manager le 27 janv. 2024
Dear Chung,Thank you for choosing your stay at The Burbury Hotel & Apartments and taking out time to rate us. We are pleased to see such a positive rating based on your recent stay with us as this is what we strive for.We would love to welcome you back for another excellent stay with us !
10/10 Excellent
Catherine
28 déc. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Catherine
Séjour de 1 nuit en décembre 2023
Réponse de Ecem le 31 déc. 2023
Dear Catherine,Thank you for choosing Burbury Hotel & Apartments and for taking the time to review your experience with us. It is great to hear that you had a great stay, and specifically like Leyla Bar! We look forward to your next stay!Warm regards,EcemAssistant Front Office Manager
8/10 Bien
Hanisha
26 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Hanisha
Séjour de 2 nuits en décembre 2023
Réponse de Ecem le 31 déc. 2023
Dear Hanisha,Thank you for choosing Burbury Hotel & Apartments! It is great to hear that you had a great stay. We look forward to your next stay!Warm regards,EcemAssistant Front Office Manager
10/10 Excellent
Abbey
26 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Abbey
Séjour de 1 nuit en décembre 2023
Réponse de Ecem le 31 déc. 2023
Dear Abbey,We thank you for choosing Burbury Hotel & Apartments and for taking the time to review your experience with us. It is great to hear that you had a great stay and enjoyed all that our hotel has to offer! We look forward to your next stay!Warm regards,EcemAssistant Front Office Manager
10/10 Excellent
Rebekah, Pemulwuy
21 déc. 2023
Rebekah
Séjour de 1 nuit en décembre 2023
Réponse de Jasjeet - Hotel Duty Manager le 27 janv. 2024
Dear Rebakah,Thank you for choosing your stay at The Burbury Hotel & Apartments and taking out time to review us. We are pleased to see such a positive rating based on your recent stay experience.We would love to welcome you back through the doors of The Burbury Hotel & Apartments for another excellent stay with us !