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Avis sur Hilton Garden Inn Camden Waterfront Philadelphia

3 out of 5
Hilton Garden Inn Camden Waterfront Philadelphia
1 Penn St, Camden, NJ

Avis

9,0

Merveilleux

Note des voyageurs de 10 (Excellent), d’après 728 avis sur 1017." "
Note des voyageurs de 8 (Bien), d’après 175 avis sur 1017." "
Note des voyageurs de 6 (Satisfaisant), d’après 43 avis sur 1017." "
Note des voyageurs de 4 (Médiocre), d’après 29 avis sur 1017." "
Note des voyageurs de 2 (Horrible), d’après 42 avis sur 1017." "

9,4/10

Propreté

9,0/10

Personnel et service

8,8/10

Équipements

9,4/10

Infrastructures et conditions de l’hébergement

9,2/10

Écoresponsabilité

Avis

8/10 Bien

Mohamed

Séjour de 2 nuits en novembre 2023

10/10 Excellent

Monique

Séjour de 1 nuit en octobre 2023

10/10 Excellent

Stéphane

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en août 2023

10/10 Excellent

Julie

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en août 2023
Réponse de GM le 10 août 2023
Dear Julie, We appreciate you taking the time to let us know you enjoyed your visit. Thank you for choosing us. Best, Bryan Keenan General Manager

10/10 Excellent

Stephane

Les points forts : Propreté et personnel et service
Séjour de 2 nuits en octobre 2022
Réponse de GM le 10 oct. 2022
Dear Stephane, We appreciate your review and recommendation. I'm delighted to know you found your stay to be top-notch. Please find a reason to visit us again soon. Best, Bryan Keenan General Manager

10/10 Excellent

Stéphanie

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en juillet 2022

10/10 Excellent

Nathalie, Ormoy

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Bel hotel neuf proche de la salle de concert . Peu de transports a côté. Pres de Philadelphie en ferry situé dans le New Jersey.
Séjour de 1 nuit en juillet 2022
Réponse de GM le 27 juil. 2022
Dear Nathalie, Thank you for taking the time to share your review with us. It is encouraging to hear that your stay was enjoyable thanks in large part to our excellent location. Your kind comments are appreciated, and we look forward to a return visit. Sincerely, Bryan Keenan General Manager

10/10 Excellent

Stéphane

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent
Séjour de 1 nuit en juillet 2022
Réponse de GM le 13 juil. 2022
Dear Stéphane, It’s wonderful to know you enjoyed an excellent stay. Thank you for your time in sharing a review and we hope to see you again. Best, Bryan Keenan General Manager

10/10 Excellent

Dominique

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Très bon hôtel
L’hôtel est récent et la chambre était spacieuse, propre et confortable. Le personnel de l’hôtel a répondu efficacement à toutes nos demandes. L’hôtel propose un parking à l’arrière du bâtiment. La vue sur Philadelphie est magnifique. Nous avons apprécié la traversée à pieds du pont Benjamin Franklin pour rejoindre Philadelphie.
Séjour de 1 nuit en mars 2022
Réponse de GM le 22 mars 2022
Dear Dominique, We are happy to hear from you and glad to know your stay was pleasant. We appreciate you taking the time to share your experience. Your recommendation serves as encouragement to our associates who genuinely care about providing each guest with an enjoyable stay. We look forward to a return visit. Sincerely, Bryan Keenan General Manager

10/10 Excellent

Jorge

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
It was one of the most beautiful spots I have ever been to. Very nice and quiet area
Séjour de 1 nuit en mai 2024
Réponse de GM le 28 mai 2024
Dear Jorge, Thank you, thank you, thank you! I can't thank you enough for your business and this great review. I'm so happy you enjoyed our beautiful views and ambiance. We are thrilled to have exceeded your expectations and look forward to serving you again. Best, Bryan Keenan, GM

8/10 Bien

Susan, Ocean View

Voyage d’affaires, Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Nice property and surrounding area. We had a river view room and it was absolutely worth the upgrade. They have restaurant/bar on site. Parking was $27 but it was convenient and easy.
Séjour de 1 nuit en mai 2024
Réponse de GM le 28 mai 2024
Dear Susan, It is lovely to hear you had a great stay at Hilton Garden Inn Camden Waterfront. I'm glad you were pleased with our hotel and its lovely views. We appreciate you taking the time to share this review and inform other travelers of the comfort you experienced with us. On behalf of the entire staff, thank you for choosing our hotel, and please come see us again in the future. Best, Bryan Keenan, GM

10/10 Excellent

roz

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Who is there for a concert? Beautiful room nice and clean. Spacious staff was very helpful. Very safe area.
Séjour de 1 nuit en mai 2024
Réponse de GM le 27 mai 2024
Dear roz, I am glad you had a great overall experience and thank you for sharing your review. Please visit us again soon when in town for a concert. Best, Bryan Keenan, GM

10/10 Excellent

Collin

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024

8/10 Bien

Patricia

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff was fantastic - from the front desk, to maid service, even staff rolling a laundry cart down the hall and maintenance person were friendly and helpful! Room and facilities were clean and convenient. Plenty of parking as well.
Séjour de 3 nuits en mai 2024
Réponse de GM le 27 mai 2024
Dear Patricia, It is awesome to hear that your stay was enjoyable! We thank you for your compliments regarding our clean rooms, great location, and, more importantly, our staff. Our associates strive to provide exceptional guest experiences; I will be sure to share your kind feedback. I appreciate you taking the time to write and we hope to host you again. Best, Bryan Keenan, GM

10/10 Excellent

Dana

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice and clean and overall relaxing stay
Séjour de 1 nuit en mai 2024
Réponse de GM le 27 mai 2024
Dear Dana, We are thrilled you enjoyed your relaxing stay! Thank you for the review, and please visit us again. Best, Bryan Keenan, GM

10/10 Excellent

Jasmine

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Really beautiful views of the bridge! Clean room and easy parking!!
Séjour de 3 nuits en mai 2024
Réponse de GM le 27 mai 2024
Dear Jasmine, Thank you for taking the time to share your review. Sincere feedback like yours allows us to monitor and enhance our guest experience. We're pleased to hear that our modern hotel and great location made for an enjoyable stay. There is no better compliment than a return visit, so we hope to see you soon. Best, Bryan Keenan, GM

10/10 Excellent

Mike

Voyage en couple
This is Avery nice hotel conveniently located close to Freedom Pavillion and easy access to downtown Philly.
Séjour de 2 nuits en mai 2024
Réponse de GM le 27 mai 2024
Dear Mike, Thank you for sharing your review and recommendation. We're pleased to hear that our convenient location made for an enjoyable stay. We appreciate having you as our guest, and we hope you'll visit us again soon. Best, Bryan Keenan, GM

10/10 Excellent

Briona

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024

10/10 Excellent

LaVonia

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent hotel with beautiful views! Highly recommend!
Séjour de 1 nuit en mai 2024
Réponse de GM le 26 mai 2024
Dear LaVonia, I am glad you had a great overall experience and thank you for sharing your review. Please visit us again soon! Best, Bryan Keenan, GM

10/10 Excellent

John

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Love it!
Séjour de 1 nuit en février 2024
Réponse de GM le 24 mai 2024
Dear John, We are thrilled you enjoyed your stay! Thank you for the review, and please visit us again. Best, Bryan Keenan, GM

10/10 Excellent

Tiffanie

Voyage en groupe
Les points forts : Équipements
Excellent hotel
Séjour de 1 nuit en mai 2024
Réponse de GM le 21 mai 2024
Dear Tiffanie, It was a pleasure to have you as our guest, and we're thrilled you found your stay deserving of a five-star rating. Please revisit soon. Best, Bryan Keenan, GM

10/10 Excellent

Mary Grace

Voyage en famille, Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Service was top notch.
Séjour de 2 nuits en mars 2024
Réponse de GM le 20 mai 2024
Dear Mary Grace, Thank you for your review and recommendation of our hotel and wonderful staff. I’m pleased to hear that our staff’s excellence in service met your expectations and made for a beautiful experience. I'll be certain to pass along your compliments to our team. We enjoyed having you as our guest, and we hope you'll visit us again soon. Best, Bryan Keenan, GM

10/10 Excellent

Kendria

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Front desk staff are amazing
Séjour de 1 nuit en mai 2024
Réponse de GM le 20 mai 2024
Dear Kendria, Our associates understand and believe that our valued guests deserve an exceptional stay, and we will continue to push daily to find new ways to WOW our guests. I will be sure to share your very nice comments with our team; they work hard to ensure guests have a pleasant stay. I appreciate you taking the time to write a review, and we look forward to seeing you again on a return visit. Best, Bryan Keenan, GM

10/10 Excellent

Cameron

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024

10/10 Excellent

Cameron

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The Staff was so accommodating, the snack bar was so convenient, we will definitely be staying here from now on for any concerts that are right over the bridge in Philly
Séjour de 1 nuit en mai 2024
Réponse de GM le 26 mai 2024
Dear Cameron, Thank you for your review of our hotel and our excellent staff. I'm pleased to hear that our staff's excellence in service exceeded your expectations and made for a good experience. We have a great team of dedicated associates who genuinely care about providing each guest with an exceptional stay. I'll be certain to pass along your compliments to our team. We enjoyed having you as our guest, and we look forward to seeing again soon for your next concert. Best, Bryan Keenan, GM

10/10 Excellent

Timothy

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff were extremely attentive and nice.
Séjour de 2 nuits en mai 2024
Réponse de GM le 20 mai 2024
Dear Timothy, It is fantastic to hear that you enjoyed your stay! We thank you for your compliments regarding our accommodations and, more importantly, our staff. Each member of our team strives daily to provide positive guest experiences. Thank you for taking the time to share your review. Best, Bryan Keenan, GM

8/10 Bien

Jabari

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Elevators were very slow and PLEASE let guests know there is breakfast but it’s not free and it’s dine in
Séjour de 1 nuit en mai 2024
Réponse de GM le 16 mai 2024
Dear Jabari, Thank you for allowing us the pleasure of hosting you! Your feedback is important to us as it demonstrates how a simple lack of communication on our part can tarnish a guest’s opinion of our hotel. We hope to see you back anytime you return to the area. Sincerely, Bryan Keenan, GM

10/10 Excellent

Jade

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I always get the Riverview room the Hilton in Camden NEVER disappoints.
Séjour de 2 nuits en mai 2024
Réponse de GM le 15 mai 2024
Dear Jade, Thank you for taking the time to share your experience and for championing our hotel! We are happy that we provided satisfying accommodations and appreciate your choosing to stay with us. We look forward to welcoming you back for another quality stay soon. Best, Bryan Keenan, GM

4/10 Médiocre

adam

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Noisy property, stayed last year it was good so we stayed again this year and unfortunately there was a ton of activity quads and dirt bikes riding up and down the road , cars playing loud music and bass at 11:30 at night , not necessarily the hotels fault but it was a let down for sure
Séjour de 1 nuit en mai 2024
Réponse de GM le 14 mai 2024
Dear Adam, I'm sorry to hear that city noise pollution interrupted the comfort of your stay. Your comfort is our highest priority, and I regret that we left you less than completely satisfied. Your feedback is welcomed as it allows us to monitor the guest experience. Thank you for taking the time to share your review. Sincerely, Bryan Keenan, GM

8/10 Bien

Lizzy

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Loved everything about our stay expect for the parking situation. It was an additional cost to use their parking lot which I thought was odd. Never experienced that at other hotels before. Other than that, great stay.
Séjour de 1 nuit en mai 2024
Réponse de GM le 14 mai 2024
Dear Lizzy, We appreciate your review. Your valuable feedback is very important and allows us to monitor and continually improve our property. In the Camden area, parking is at a premium. We are glad to offer our guests one option without worrying about city limitations or towing. We appreciate your feedback and consider it as we continually monitor our guest offerings. Thank you for staying with us, and we hope to have an opportunity to serve you again. Sincerely, Bryan Keenan, GM

10/10 Excellent

Michelle

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great visit
Séjour de 1 nuit en mai 2024
Réponse de GM le 14 mai 2024
Dear Michelle, We are thrilled you had a perfect stay! Thank you for the review, and please visit us again. Best, Bryan Keenan, GM

10/10 Excellent

Patricia

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Perfect location for walking to the Freedom Mortgage Pavilion for a concert. Hotel is really nice. Very clean, large room, and very nice staff.
Séjour de 1 nuit en mai 2024
Réponse de GM le 13 mai 2024
Dear Patricia, Thank you for sharing your review and recommendation. We're pleased to hear that our clean hotel, friendly staff, and convenient location made for an enjoyable stay. We appreciate having you as our guest, and we hope you'll visit us again soon. Best, Bryan Keenan, GM

10/10 Excellent

George

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Clean. Easy parking. Had fridge, microwave and coffee maker and safe. Remote check-in didn’t work.
Séjour de 1 nuit en mai 2024
Réponse de GM le 13 mai 2024
Dear George, We are thrilled you enjoyed your stay! Thank you for the review, and please visit us again. Best, Bryan Keenan, GM

10/10 Excellent

Amelia

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The two girls who worked 3 to 11pm, I feel bad I didn't get their names. They were so sweet and very informative about the area. Helped us with all our questions. Definitely will stay here again.
Séjour de 2 nuits en mai 2024
Réponse de GM le 13 mai 2024
Dear Amelia, Thank you for staying with us. I will be sure to share your very nice comments with our team; they work hard to ensure guests have a pleasant stay. I appreciate you taking the time to write a review, and we look forward to seeing you again on a return visit. Best, Bryan Keenan, GM

8/10 Bien

RENATA

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
I loved the new cleanliness of the hotel. I just didn't appreciate how used the linen looked.
Séjour de 2 nuits en mai 2024
Réponse de GM le 12 mai 2024
Dear RENATA, We take pride in providing the best accommodations and service; your feedback, which highlights success and areas for improvement, is appreciated. I'm happy to learn you enjoyed your stay, and I have noted your recommendations regarding the linens. Thank you for your time in reviewing our hotel. Best, Bryan Keenan, GM

2/10 Horrible

daniela

Voyage en couple
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We asked to have the door opened for us since I had a bad knee. Someone picked up our call and said they were on the way- no one came, we were outside for 10 minutes. Additionally, in the morning we tried to call the front desk 3 times, and no answer. There was no one in the front desk. overall very poor experience, would not visit again
Séjour de 1 nuit en mai 2024
Réponse de GM le 7 mai 2024
Dear daniela, Thank you for taking the time to share your feedback and for being our valued Guest. Typically, our staff does a terrific job of responding to our guests' needs, but that did not happen in your case. We value your comments and will use them to ensure we are more consistent in our service levels. We would be pleased to have you back and leave you with a more favorable impression. Thank you for staying with us. Sincerely, Bryan Keenan, GM

8/10 Bien

Shaniqua

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
*
Séjour de 1 nuit en mai 2024
Réponse de GM le 6 mai 2024
Dear Shaniqua, We are thrilled to hear that we provided you with a great stay. Your review encourages our team, who works hard to deliver remarkable service. Thank you for selecting our hotel and for taking the time to share your experience. We look forward to your return. Best, Bryan Keenan, GM

10/10 Excellent

William

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Convenient location on the Camden waterfront.
Séjour de 1 nuit en mai 2024
Réponse de GM le 5 mai 2024
Dear William, It is wonderful to know that your stay was pleasant. We love hearing that you appreciated our convenient location and amenities while visiting. Your feedback is helpful, and I thank you for taking the time to share. We look forward to being your hotel of choice when in the area. Best, Bryan Keenan, GM

10/10 Excellent

Meghan

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024

10/10 Excellent

JESSICA, Sparta

Les points forts : Propreté
Séjour de 1 nuit en avril 2024

10/10 Excellent

Steven

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en avril 2024

2/10 Horrible

Qyandel

Séjour de 1 nuit en avril 2024
Réponse de GM le 20 mai 2024
Dear Qyandel, Thank you for choosing us. We apologize that your experience did not meet your expectations. We appreciate your feedback and hope to have the opportunity to get it right on your next visit. Sincerely, Bryan Keenan, GM

10/10 Excellent

Larry, Randallstown

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en avril 2024
Réponse de GM le 1 mai 2024
Dear Larry, We appreciate your review and recommendation. I'm delighted to know you found your stay to be top-notch. Please find a reason to visit us again soon. Best, Bryan Keenan, GM

4/10 Médiocre

Lila

Les points faibles : Personnel et service
Typically sharing a poor review is not a choice made. The room had a very loud mechanical unit and housekeeping was unable to clean and refresh the rooms the next until after 5:00 pm because of staff shortage. The dining experience, was strange, to say the least, the bartender waited on us, as we were seated on the patio, and we were surprised at the inappropriate language and comments we experienced. The dining manager the next morning was wonderful and kind, unlike the evening before. The food with both dinner and breakfast the next morning was not worth going back but there are no other options in Camden. The property is not run down but there is nothing in Camden other than the Hilton.
Séjour de 2 nuits en avril 2024
Réponse de GM le 1 mai 2024
Dear Lila, I sincerely apologize for not meeting your expectations. Thank you for providing us with some feedback to work with and learn from. Our guests' experience is of the utmost importance to us, and your comments help us improve and become a better hotel. We hope you will consider a return visit in the future as we would love to provide you with a better stay.Sincerely,Bryan Keenan, GM

10/10 Excellent

Nancy

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024

10/10 Excellent

Faceshockk

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff at property were very friendly. Gwendolyn made checkin quick and easy and answered all our questions with ease and care.
Séjour de 1 nuit en avril 2024
Réponse de GM le 28 avr. 2024
Dear Faceshockk, I am glad that you had a five-star experience at our hotel and that Gwendolyn made such a lasting impression during your visit. I will pass your comments along to the entire staff to remind them that every one of us has the chance to help make someone's day brighter. Thank you for staying with us. Best, Bryan Keenan, GM

10/10 Excellent

Molly

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
New, modern, updated, clean
Séjour de 1 nuit en avril 2024
Réponse de GM le 5 mai 2024
Dear Molly, It was kind of you to take the time to review our hotel. I’m glad you enjoyed your visit. We appreciate your choosing us and hope to host you again. Best, Bryan Keenan, GM

8/10 Bien

Brian

Les points forts : Propreté et personnel et service
Séjour de 1 nuit en avril 2024

8/10 Bien

Kacy

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en avril 2024

10/10 Excellent

Brian

Voyage en famille
Right on the Rutgers campus and the waterfront in Camden with a minute drive to Phili.
Séjour de 1 nuit en avril 2024
Réponse de GM le 23 avr. 2024
Dear Brian, Our location is loved by many of our guests, and I am glad it was a perfect fit for your travels as well. We do our best to make sure that our hotel is a direct reflection of the vibrant, fun area in which we are located. Thank you for your business and your great review. Please come back soon! Best, Bryan Keenan, GM