Avis sur Cambridge Belfry Hotel & Spa
Cambridge Belfry Hotel & Spa
Back Lane, Cambourne, Cambridge, England
Avis
8,2
Très bien
8,4/10
Propreté
8,4/10
Personnel et service
8,2/10
Équipements
8,0/10
Infrastructures et conditions de l’hébergement
7,8/10
Écoresponsabilité
Avis
Voyage d’affaires
24 oct. 2021
Les points forts : Propreté et confort de la chambre
Les points faibles : Personnel et service
Séjour de 1 nuit en octobre 2021
Réponse de Dora le 20 déc. 2021
Dear Jerome
thank you for the top review, its greatly appreciated.
We look forward to welcome you back.
Best regards
Dora Paulos
FO A Manager
10/10 Excellent
Mounia
10 août 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Mounia
Séjour de 2 nuits en août 2019
8/10 Bien
Voyageur vérifié
14 juil. 2019
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 2 nuits en juillet 2019
4/10 Médiocre
Voyageur vérifié
6 mars 2019
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Voyageur vérifié
Séjour de 1 nuit en janvier 2019
Réponse de Leanne R le 6 mars 2019
Dear Guest - Thank you for your review, Kind Regards,
8/10 Bien
mirko, paris
18 nov. 2017
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Hôtel fonctionnel mais trop impersonnel.
mirko
Séjour de 2 nuits en novembre 2017
Réponse de Darren T le 20 nov. 2017
Dear Mirko - Thank you for your comments which are noted. Glad that you enjoyed the bottle of wine and see you again soon. Kind Regards
8/10 Bien
Dominique, France
27 août 2017
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Dominique
Séjour de 1 nuit en août 2017
Réponse de Darren T le 31 août 2017
Dear Dominique - Thank you for your lovely review and we hope to see you return soon. Kind regards Darren T
8/10 Bien
Frédéric
20 juil. 2017
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Frédéric
Séjour de 1 nuit en juillet 2017
Réponse de Darren le 15 août 2017
Thank you for your review. Darren T
8/10 Bien
Thomas
24 juil. 2016
Les points forts : Personnel et service et confort de la chambre
Thomas
Réponse de Darren le 28 juil. 2016
Dear Thomas - Thank you for your review. Kind regards Darren T
8/10 Bien
Paul
Voyage en couple
25 mai 2024
Les points forts : Personnel et service
Paul
Séjour de 6 nuits en mai 2024
10/10 Excellent
ISSA
2 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
ISSA
Séjour de 1 nuit en mai 2024
Réponse de Amy le 3 mai 2024
Dear Issa,Thank you for taking time in giving your feedback, was good to see that the team were friendly from start to finish. We look forward to welcoming you back in the near future. Best Wishes, The Cambridge Belfry Team.
8/10 Bien
Peter
26 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Peter
Séjour de 2 nuits en avril 2024
Réponse de Amy le 1 mai 2024
Dear Peter,Thank you for your review on your recent stay, its lovely to read that you had a pleasurable stay with us here at the Cambridge Belfry, we as a team strive on our customer service to make it a home away from home and make the say as pain free as possible. We look forward to welcoming you back here with us soon, Take care, Best Wishes, The Cambridge Belfry Team.
8/10 Bien
tom
Voyage en couple
24 avr. 2024
Les points forts : Propreté, personnel et service, équipements
tom
Séjour de 2 nuits en avril 2024
Réponse de Amy le 1 mai 2024
Dear Tom,Thank you for taking time in giving your feedback, was good to see that you enjoyed the stay from start to finish. We strive to make the guest as comfy as we can so that they have a pleasurable stay, and leave feeling relaxed. We look forward to welcoming you back in the near future. Best Wishes, The Cambridge Belfry Team.
8/10 Bien
Andy
Voyage d’affaires
23 avr. 2024
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Andy
Séjour de 1 nuit en avril 2024
Réponse de Amy le 1 mai 2024
Dear Andy,Thank you for taking your time in giving us some feedback of your recent stay, please accept our sincere apologies for any discomfort this may have caused. We assure you that this is not reflective of our usual standards. Your feedback is invaluable, and we have already passed on your comments to our maintenance team to ensure this is addressed promptly and effectively. We are committed to providing our guests with comfortable and enjoyable stays, and we hope to have the opportunity to welcome you back in the future. Should you choose to stay with us again, please do not hesitate to contact us directly so we can ensure your experience is flawless from start to finish.Best Wishes,The Cambridge Belfry Team.
4/10 Médiocre
Elias
Voyage en couple
1 avr. 2024
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Elias
Séjour de 3 nuits en mars 2024
Réponse de Amy le 6 avr. 2024
Dear Elias,Thank you for taking time out of your day to give us some feedback of your stay, Sorry that we didn't meet your full expectations, this time round in regard to the bedroom and its amenities, we would never like to know that our guests left unrested or unsettled. However, we are delighted to read that you liked the restaurant and our staff. We hope that this hasn't put you off with staying with us again, and we look forward to your return in the near future. Best Wishes, The Cambridge Belfry Team.
6/10 Satisfaisant
Cameron
Voyage en groupe
1 avr. 2024
Les points forts : Propreté et personnel et service
Cameron
Séjour de 1 nuit en mars 2024
Réponse de Amy le 6 avr. 2024
Dear Cameron,Thank you for taking time out of your day to give us some feedback of your stay, Sorry that we didn't meet your full expectations, this time round in regard to the bedroom and its amenities, we would never like to know that our guests left unrested or unsettled. However, we are delighted to read that you liked the restaurant and our staff. We hope that this hasn't put you off with staying with us again, and we look forward to your return in the near future. Best Wishes, The Cambridge Belfry Team.
6/10 Satisfaisant
Claire
Voyage en couple
17 mars 2024
Les points forts : Propreté
Claire
Séjour de 4 nuits en mars 2024
Réponse de Amy le 29 mars 2024
Dear Claire,Thank you for taking your time in giving us some feedback of your recent stay, please accept our sincere apologies for any discomfort this may have caused. We assure you that this is not reflective of our usual standards. Your feedback is invaluable, and we have already passed on your comments to our maintenance team to ensure this is addressed promptly and effectively. We are committed to providing our guests with comfortable and enjoyable stays, and we hope to have the opportunity to welcome you back in the future. Should you choose to stay with us again, please do not hesitate to contact us directly so we can ensure your experience is flawless from start to finish.Best Wishes,The Cambridge Belfry Team.
10/10 Excellent
Pauline
6 mars 2024
Pauline
Séjour de 1 nuit en mars 2024
Réponse de Amy le 29 mars 2024
Dear Pauline,Thank you so much for a heart-warming review, our staff are delighted to read that your stay was memorable for all the right reasons, we all look forwards to seeing you and welcoming you back again on your next trip. Best Wishes, The Cambridge Belfry Team.
8/10 Bien
Luke
Voyage en couple
24 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Luke
Séjour de 1 nuit en février 2024
Réponse de Amy le 29 mars 2024
Dear Luke, Thank you for taking time in giving your feedback, was good to see that you enjoyed the stay from start to finish. We look forward to welcoming you back in the near future. Best Wishes, The Cambridge Belfry Team.
8/10 Bien
Keith
18 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Keith
Séjour de 2 nuits en février 2024
Réponse de Amy le 29 mars 2024
Dear Keith, Thank you for taking time in giving your feedback, was good to see that you enjoyed the stay from start to finish. We strive to make the guest as comfy as we can so that they have a pleasurable stay, and leave feeling relaxed. We look forward to welcoming you back in the near future. Best Wishes, The Cambridge Belfry Team.
2/10 Horrible
Mike
31 janv. 2024
Mike
Séjour de 1 nuit en janvier 2024
Réponse de Amy le 29 mars 2024
Dear Mike,Thank you for taking your time in giving us some feedback of your recent stay, please accept our sincere apologies for any discomfort this may have caused. We assure you that this is not reflective of our usual standards. Your feedback is invaluable, and we have already passed on your comments to our maintenance team to ensure this is addressed promptly and effectively. We are committed to providing our guests with comfortable and enjoyable stays, and we hope to have the opportunity to welcome you back in the future. Should you choose to stay with us again, please do not hesitate to contact us directly so we can ensure your experience is flawless from start to finish.Best Wishes,The Cambridge Belfry Team.
6/10 Satisfaisant
Donna
Voyage en famille
28 janv. 2024
Les points forts : Personnel et service
Donna
Séjour de 2 nuits en janvier 2024
Réponse de Amy le 2 mai 2024
Dear Donna, Thank you for taking time out of your day to give us some feedback of your stay, Sorry that we didn't meet your full expectations, this time round in regard to the bedroom and its amenities, we would never like to know that our guests left unrested or unsettled. However, we are delighted to read that you liked the restaurant and our staff. We hope that this hasn't put you off with staying with us again, and we look forward to your return in the near future. Best Wishes, The Cambridge Belfry Team.
6/10 Satisfaisant
jill
Voyage en couple
28 janv. 2024
jill
Séjour de 1 nuit en janvier 2024
Réponse de Amy le 2 mai 2024
Dear Jill, Thank you for taking your time in giving us some feedback of your recent stay, please accept our sincere apologies for any discomfort this may have caused. We assure you that this is not reflective of our usual standards. Your feedback is invaluable, and we have already passed on your comments to our maintenance team to ensure this is addressed promptly and effectively. We are committed to providing our guests with comfortable and enjoyable stays, and we hope to have the opportunity to welcome you back in the future. Should you choose to stay with us again, please do not hesitate to contact us directly so we can ensure your experience is flawless from start to finish.Best Wishes, The Cambridge Belfry Team.
8/10 Bien
Anthony
Voyage en couple
27 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Anthony
Séjour de 1 nuit en janvier 2024
Réponse de Amy le 2 mai 2024
Dear Anthony, Thank you for taking time in giving your feedback, was good to see that you enjoyed the stay from start to finish. We look forward to welcoming you back in the near future. Best Wishes, The Cambridge Belfry Team.
10/10 Excellent
Daniel
18 janv. 2024
Daniel
Séjour de 1 nuit en janvier 2024
Réponse de Amy le 2 mai 2024
Dear Daniel,Thank you so much for a heart-warming review, our staff are delighted to read that your stay was memorable for all the right reasons, we all look forwards to seeing you and welcoming you back again on your next trip. Best Wishes, The Cambridge Belfry Team.
6/10 Satisfaisant
Ruth
Voyage en famille
9 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Ruth
Séjour de 2 nuits en janvier 2024
Réponse de Amy le 2 mai 2024
Dear Ruth,Thank you for taking time out of your day to give us some feedback of your stay, Sorry that we didn't meet your full expectations, this time round in regard to the bedroom and its amenities, we would never like to know that our guests left unrested or unsettled. However, we are delighted to read that you liked the restaurant and our staff. We hope that this hasn't put you off with staying with us again, and we look forward to your return in the near future. Best Wishes, The Cambridge Belfry Team.
10/10 Excellent
Jordan
30 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Jordan
Séjour de 2 nuits en décembre 2023
Réponse de Jade D le 2 janv. 2024
Dear Jordan, Thankyou for your 10 out of 10 review. We hope to see you again in the future. Kind regards,
10/10 Excellent
Dave
20 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Dave
Séjour de 2 nuits en décembre 2023
Réponse de Jade D le 2 janv. 2024
Dear Dave, Thankyou for your lovely review. We hope to have opportunity to welcome you back to the hotel in the future. Kind regards,
10/10 Excellent
paul
20 déc. 2023
Les points forts : Propreté, personnel et service, confort de la chambre
paul
Séjour de 2 nuits en décembre 2023
Réponse de Jade D le 2 janv. 2024
Dear Paul, Thankyou for your lovely review. We hope to have opportunity to welcome you back to the hotel in the future. Kind regards,
10/10 Excellent
Anthony
8 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Anthony
Réponse de Amy le 29 mars 2024
Dear Anthony,Thank you so much for a heart-warming review, our staff are delighted to read that your stay was memorable for all the right reasons, we all look forwards to seeing you and welcoming you back again on your next trip. Best Wishes, The Cambridge Belfry Team.
6/10 Satisfaisant
Luke
6 déc. 2023
Luke
Séjour de 1 nuit en novembre 2023
Réponse de Jade D le 2 janv. 2024
Dear Luke, Thankyou for taking the time to leave a review on your recent stay with us. We hope to have opportunity to welcome you back in the future. Kind regards,
8/10 Bien
Kenneth
4 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Kenneth
Séjour de 2 nuits en décembre 2023
Réponse de Adam Fox le 6 déc. 2023
Dear Kenneth,Many thanks for the review,Kind regards,
8/10 Bien
Clare
3 déc. 2023
Clare
Séjour de 1 nuit en décembre 2023
Réponse de Adam Fox le 5 déc. 2023
Dear Clare,Many thanks for the kind review,
10/10 Excellent
Suzanne
2 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Short break
Suzanne
Séjour de 2 nuits en novembre 2023
Réponse de Adam Fox le 5 déc. 2023
Dear Suzanne,Many thanks for the kind review,
10/10 Excellent
DAVID
24 nov. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
DAVID
Séjour de 3 nuits en novembre 2023
Réponse de Jade D le 2 janv. 2024
Dear David, Thankyou for your 5/5 review. We hope to see you again soon. Kind regards,
8/10 Bien
Nicholas
20 nov. 2023
Nicholas
Séjour de 4 nuits en septembre 2023
Réponse de Adam Fox le 25 nov. 2023
Dear Nicholas,Many thanks for the 4* review,Kind regards
8/10 Bien
Nicholas
20 nov. 2023
Nicholas
Séjour de 4 nuits en septembre 2023
Réponse de Adam Fox le 25 nov. 2023
Dear Nicholas,Many thanks for the 4* review,
10/10 Excellent
Christopher
12 nov. 2023
Christopher
Séjour de 1 nuit en novembre 2023
Réponse de Adam Fox le 14 nov. 2023
Dear Christopher,Many thanks for the 10/10 review,Kind regards,
4/10 Médiocre
Mark
11 nov. 2023
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Mark
Séjour de 1 nuit en novembre 2023
Réponse de Adam Fox le 14 nov. 2023
Dear Mark,I'm sorry to hear about the heating and bar issues, i shall address with the team to ensure no further examples in the future,Kind regards,
10/10 Excellent
Gordon
Voyage d’affaires, Voyage en couple
9 nov. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Gordon
Réponse de Adam Fox le 11 nov. 2023
Dear Gordon,Many thanks for the 5/5 review, glad you enjoyed a good nights rest,Kind regards
4/10 Médiocre
kishen
4 nov. 2023
Les points faibles : Infrastructures et conditions de l’hébergement et confort de la chambre
kishen
Séjour de 1 nuit en novembre 2023
Réponse de Adam Fox le 7 nov. 2023
Dear kishen,Many thanks for taking the time to leave a review, I'm sorry about the confusion with the cocktails, i shall investigate further. There is a cocktail list within the bar menu,
10/10 Excellent
Luke
Voyage en famille
2 nov. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Good value great stay.
Luke
Séjour de 1 nuit en octobre 2023
Réponse de Adam Fox le 4 nov. 2023
Dear Luke,Many thanks for taking the time to leave such a positive review of your stay with us, it is very much appreciated, and I'm glad you enjoyed the break with your family.I hope you get the chance to stay with again soon,Kind regards,
8/10 Bien
david
25 oct. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Midweek break
david
Séjour de 2 nuits en octobre 2023
Réponse de Adam Fox le 27 oct. 2023
Dear David,Thank you for taking the time to leave a review, and I'm pleased overall you enjoyed a pleasant stay. My apologies for the lack of detail displayed and i shall be taking your comments up with the restaurant and bar team as a matter of concern,Kind regards,
10/10 Excellent
Krisanee Grace
Voyage en couple
22 oct. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Krisanee Grace
Réponse de Adam Fox le 24 oct. 2023
Dear Krisanee,Many thanks for taking the time to leave such a wonderful review, I'm glad you enjoyed the stay,Kind regards,
6/10 Satisfaisant
Voyageur vérifié
Voyage en groupe
8 oct. 2023
Les points forts : Personnel et service et confort de la chambre
Les points faibles : Propreté
could have been better for the money.
Voyageur vérifié
Séjour de 2 nuits en octobre 2023
Réponse de Adam Fox le 10 oct. 2023
Dear Anon,Many thanks for taking the time to leave a review, I'm sorry breakfast was not up to our usual standards,Kind regards,
10/10 Excellent
Garry
8 oct. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Garry
Séjour de 1 nuit en octobre 2023
Réponse de Adam Fox le 10 oct. 2023
Dear Garry,Many thanks for the 10/10.Kind regards,
6/10 Satisfaisant
Rebecca
8 oct. 2023
Rebecca
Séjour de 1 nuit en octobre 2023
Réponse de Adam Fox le 10 oct. 2023
Dear Rebecca,Many thanks for taking the time to leave a review,
10/10 Excellent
Mark, East Bergholt
Voyage en couple
1 oct. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Mark
Séjour de 2 nuits en septembre 2023
Réponse de Adam Fox le 3 oct. 2023
Dear Mark,Many thanks for the kind review, I do hope we get the chance to welcome you back soon,Kind regards,
2/10 Horrible
Aaron
1 oct. 2023
Aaron
Séjour de 1 nuit en septembre 2023
Réponse de Adam Fox le 3 oct. 2023
Dear Aaron,Many thanks for taking the time to leave a review,Kind regards,
6/10 Satisfaisant
Amy
29 sept. 2023
Les points faibles : Personnel et service
Amy
Séjour de 1 nuit en septembre 2023
Réponse de Jade Dixon le 30 sept. 2023
Dear Amy,Many thanks for taking the time to leave a review,My apologies if not everything was to the standard expected,
8/10 Bien
Nick
Voyage d’affaires
29 sept. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Contemporary and well kept
Nick
Séjour de 1 nuit en septembre 2023
Réponse de Adam Fox le 30 sept. 2023
Dear Nick,Many thanks for the kind review,We are working hard in training the newer members of the bar team, you will see a much improved service soon.Fast chargers are gradually being installed throughout the Qcollection group, so again, watch this space.