Thank you, Chok, for leaving us this incredible rating! We hope to invite you back some time in the very near future for your next stay in NW Calgary! Take care for now!

WOW, Jacques! Thank you so much for this awesome rating! The Sandman NW is thrilled you enjoyed your stay and would love to welcome you back again in the near future!

Thank you Nadia, for posting a review regarding your recent stay experience. We appreciate your time and look forward to welcoming you back soon. Kind regards, Kayla Sotto - General Manager

Merci pour votre avis! Nous apprécions vos commentaires et les avons partagés avec notre équipe ici à Sandman Calgary West. Regards, Kayla Sotto - General Manager

Good Day, Thank you for taking time to share your feedback regarding your recent stay. We value your comments and will be sure to share your review with all the staff here at Sandman Calgary West. Thank you, Kayla Sotto General Manager

Thank you Garry so very much for stopping in and leaving us this incredible review! I will make sure to pass along your praises to the staff and we can not wait to welcome you back very soon!

Thank you, Shinichiro! We appreciate this excellent rating and wonderful praise about our staff. Please feel free to reach back out and leave some words based on your stay. We look forward to hearing from you and until next time, take care :-)

Thank you, Karen! We appreciate this excellent rating, and are glad to see that your stay was a memorable one :-) Please feel free to reach back out and leave some words based on your stay. We look forward to hearing from you and until next time, take care.

Greetings Edward! Thank you so much for dropping in and leaving this rating! We would appreciate it so much if you care to leave us a few words based upon your stay. We look forward to hearing from you and also the chance to host you in the future. Cheers!

We are so incredibly apologetic to see that your experience was not one to remember. Our mission and standards that the hotel typically abides to are no where near the level of service in which was received. Management will have a closer look at the affirmative actions that can be made immediately to make sure that this does not re-occur. Perhaps in the future if you choose to give us another chance, we can look at some enhancements as a small token of our gratitude. Take care for now and we hope that you will visit us again in the future. Cheers!

Greetings! Thank you Sandra for these incredible praises. Our staff will be elated to know that your stay was so memorable. We appreciate you choosing to stay with while visiting to the Calgary NW. Take care for now and we look forward to hosting you again very very soon :-)

Thank you, Kenna very much for leaving these kind words and review! We hope to have the opportunity to host you in the future for the chance to gain a perfect score! Take care for now and please seek us out in your next trip to Calgary North West :-) Take care for now and until next time!

Thank you Deborah for reaching out and leaving us this incredible rating! We love to hear what you have to say about your experience so please feel free to stop by again to leave a couple of words. Once again, thank you for reaching out and we hope to host you very soon in the near future. Take care for now!

Greetings Donaciano,Thank you for dropping in to leave us this review. Clearly the hotel did not meet your expectations, and for that we extend our deepest gratitude. I will make sure to take an opportunity with the staff to coach back these concerns in order to combat them for the future. Thank you again for sharing your input with us, and please make sure to mention this in a post dated booking with Sandman NW. Management will make sure to have a closer look at an possible enhancements. Take care for now

Hi Jeffrey, Thank you for dropping in to leave a rating for our property. We are hesitant to feel that your stay was not one to remember. Please feel free to reach back out to us and leave some words based on your stay. We would encourage that and also look forward to hearing from you. Take care for now!

Thank you Nicholas for taking the time to provide the hotel with proper feedback in efforts to be exposed to the area's in which we have gone grey. Your presence in our hotel is most important to us and if the experience did not match our intentions, then I sincerely apologize for that. Our policy when hosting any sort of group, teams, event in the hotel is to always be transparent with them from the start. The due diligence is created immediately with the intention and hope that the guest in those rooms with follow suit, but as you can see this is not always the case. However it is not fair to you, that enduring in this problem, was apart of your stay. I would like too, at the very least offer you a complimentary upgrade provided that you give us a chance in the future to make amends. I will also make sure to re-iterate, so that all staff know when dealing with this type of complaint. I can assure you, these are not common practices in which are naturally communicated. It is apparent to me that regardless of your experience, everything could have been brought together a bit better with a higher sense of empathy. Please understand, that the Sandman NW is committed making things right. If you do chose to consider us again, please feel free to mention this is a future booking, that way management can have a closer look at all the possible enhancements. Take care for now :-)

Thank you, Marilyn so kindly for dropping by and leaving this incredible rating. Feel free to leave us some words based on your experience with us here at the Sandman NW. Take for now and we hope to host you again in the future very soon!

Thank you, Colleen so much for stopping by to sing all these praises about our hotel. We truly take these reviews with the highest regard. We would like to invite you back again very soon, perhaps for a chance to gain a perfect rating. Take care for now :-)

Hello Xuzhu, Thank you for stopping by and leaving a comment and review about the Sandman NW. Unfortunately the cost of the reservation is not something the hotel is able to resonate. It looks like your booking pathway would have been Expedia so I would recommend conversing any financial disputes with one of their fantastic agents who can assist you. Unfortunately not all locations are equipped with the option of a breakfast but the majority of locations include one or two of Northlands many owned restaurant chains. We hope that you will consider us in the future for another chance to make things right! Take care for now and until then :-)

Thank you, Laurence for taking the time to drop and leave us this review. Feel free to share some more words based on your experience with us! We hope that you will visit us again and are glad to see that our spot was convenient for your other arrangements. Take Care :-)

That is great to hear Lindsay and we can not wait to welcome you back. Thank you again for this incredible review and until we see you again, cheers!

Thank you Sandra for dropping in and leaving this excellent rating! Feel free to drop by at another point and leave some more words based on your stay. Take care for now and we hope to host you very soon! :-)

Hi Talaat, Thank you for taking the time to come by and leave us this review. As for the damage deposit, it is released upon your checkout from our end. If their were any further issues the property surely would have contacted you. I would consider reaching out to your credit card company for further info. It is possible because the weekend just passed it make take a few extra days to reflect. Thank you again for staying with us and we hope to host you soon!

Hey Bradley, We are extremely regretful to see that your experience with the check-in was not what we would have anticipated for you. Thank you for the feedback on the matter and I will make sure to re-enforce the expectation when it comes to the ordeal you encountered. We hope that you will give us another chance to make it up to you in the future. Please consider a free upgrade if available at the very least upon your next stay with us as just a small token of our appreciation. Until next time, we hope to see you very soon!

Hello Leisha, We love that you are able to come here and get away! We thrive on these very experience much like others to make sure it is always as flawless as possible. We hope to see you back very soon and can not wait to welcome you in! Take care for now :-)

Hi Nicole. We are regretful to see that the room had posed these issues for you. It is not typical that the ac units would act as such. Normally, maintenance will combat these situations ahead of time time with the preventative maintenance they run on any arrivals (/rooms) coming in to the hotel. Please accept a sincere apology from all of us here at the Sandman NW. We hope that you will provide us another opportunity in which case management can have a closer look at any possible enhancements at the time. Take care for now :-)

Thank you Shelley for taking the time to drop by and leave us this incredible review and rating! Always a pleasure hosting amazing guest(s) like yourself and we hope that you will visit us again very soon! Cheers for now :-)

Hi William! Thank you so much for dropping in and leaving this incredible rating for us! Feel free to drop in again and leave us some words based on your experience! We look forward to it! Cheers for now :-)

Hello Preetika, We are sorry that your experience wasn't met with grace as we anticipate the majority of our guest to have. The presence of the power outage was unfortunate and also unbeknownst to the property itself. We do apologize for the inconvenience this posed, but in any case of a fire alarm and/or power outage the staff are always instructed to prioritize the safety of the building. We hope that you will consider us in the future for another stay as we would love the opportunity to make things right! Take care for now

Thank you Daniel for taking the time to really hone in on your experience here at the Sandman NW. Sharing this information will allow us as a hotel to take a re-affirmative action as well as set the standard moving forward. We hope to welcome you back to the property again in the near future. Perhaps we can look at a complimentary upgrade if possible at the time! Take care for now and until next time :-)

Greetings, William! Many thanks for the great 4/5 star review! Please feel free to drop in again and leave us some words based on your experience! Take care for now and we look forward to hosting you in the future!

Greetings, Pierre! Many thanks for the excellent 5/5 star review! Please feel free to drop in again and leave us some words based on your experience! Take care for now and we look forward to hosting you in the future!

Thank you, Darlene for stopping in to leave us this review! Perhaps in a future reservation we can take a look at providing a more sensible upgrade for you and your party. Ideally in this type of a situation the front desk staff had aimed to align the upgrade with the amount of beds that were accessible to you previously so we do apologize if the experience felt less accommodating for that reason. Feel free to mention this in a post dated booking with the Sandman NW and Management will surely look at any possible enhancements for your stay. Thank you again for dropping in and we look forward to hosting you in the future!

Thank you, John for taking the time to reach out to us! It saddens us to see that your experience was met with this amount of disappointment. We hope that during the interim of your stay that maintenance was able to make a point of attaining to these issues at hand. It is not a genuine practice of the hotel in any capacity to leave the experience of the guest like it did so with you. I'd urge you to still have future considerations about our chain, considering this now provides us an opportunity to make things right with you. Feel free to make note of this occurrence in a post-dated Expedia booking and management will make sure to keep a keen eye on a complimentary upgrade and/or other enhancements upon availability. Take care for now John, and we hope that you will consider our efforts. Cheers!

Greetings, Doug! Many thanks for the excellent 5/5 star review! Please feel free to drop in again and leave us some words based on your experience! Take care for now and we look forward to hosting you in the future!

Greetings, Robere! Many thanks for the excellent 5/5 star review! Please feel free to drop in again and leave us some words based on your experience! Take care for now and we look forward to hosting you in the future!

Greetings, Pierre! Many thanks for the excellent 5/5 star review! We had a pleasure hosting you at our property and hope to see you back again in the near future!

Greetings, Gary! Many thanks for the excellent 5/5 star review! Please feel free to drop in again and leave us some words based on your experience! Take care for now and we look forward to hosting you in the future!

Hey Susan, The Sandman NW is elated to see that your stay was met with so much advantage. It really is such a crucial area for the majority of our customer that love staying with us. Take care for now and we hope to see you back again in the very near future!

Thank you, Carol for reaching out to leave us this review! We want you to know that your concerns are being heard very clearly. The property is set for some renovations in the future to all of which will be addressed. We would like to thank you again for choosing the Sandman NW as a part of your stay in North West Calgary and we hope that we can host you once again for an opportunity to make things right! Take care for now and until next time!

Hi Josh! Thank you so much for dropping in and leaving this incredible rating for us! Feel free to drop in again and leave us some words based on your experience! We look forward to it! Cheers for now :-)

Hi Denise! Thank you so much for dropping in and leaving this incredible rating for us! Feel free to drop in again and leave us some words based on your experience! We look forward to it! Cheers for now :-)