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Avis sur Emerald Hotel & Suites

2.5 out of 5
Emerald Hotel & Suites
Sunridge Blvd North East, 2750, Calgary, AB

Avis

5,2
Note des voyageurs de 10 (Excellent), d’après 42 avis sur 264." "
Note des voyageurs de 8 (Bien), d’après 30 avis sur 264." "
Note des voyageurs de 6 (Satisfaisant), d’après 54 avis sur 264." "
Note des voyageurs de 4 (Médiocre), d’après 44 avis sur 264." "
Note des voyageurs de 2 (Horrible), d’après 94 avis sur 264." "

5,4/10

Propreté

5,8/10

Personnel et service

5,0/10

Équipements

4,6/10

Infrastructures et conditions de l’hébergement

5,0/10

Écoresponsabilité

Avis

10/10 Excellent

Ginette

Les points forts : Équipements
La télé ne fonctionnait pas et le lavabo ne se vide que très lentement. A part ça tout est très bien .
Séjour de 1 nuit en mai 2024
Réponse de General Manager le 28 mai 2024
Hello Thank you very much for the excellent review, we are delighted to know you enjoyed your stay with us.We look forward to welcoming you back soon.

10/10 Excellent

jose

Les points forts : Propreté, personnel et service, équipements
Ok.
Séjour de 4 nuits en avril 2024
Réponse de General Manager le 4 mai 2024
Hello Thank you very much for the excellent review, we are delighted to know you enjoyed your stay with us.We look forward to welcoming you back soon.Kind regards,

4/10 Médiocre

Audra

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mars 2024
Réponse de Robin le 28 mars 2024
Thank you for taking the time to share about your feedback. We aspire to exceed our guests' expectations, and we apologize that this was not your experience. We are grateful for the feedback that helps us improve going forward. Thank you once more for choosing our hotel, and we hope you will allow us another opportunity to welcome you to the perfect stay you deserve.

6/10 Satisfaisant

Genevieve

Voyage en groupe
Les points forts : Personnel et service
Stay for a night, we new it wasn’t fancy or anything and we were totally fine with it. The beds were comfortable, but we found hairs in our bedsheets. The walls are super thin and we could hear everything in the hallway and the rooms next to ours. An okay hotel for an arrival or departure night, but wouldn’t stay for more than that.
Séjour de 1 nuit en mars 2024
Réponse de Robin le 12 mars 2024
Thank you for taking the time to share about your feedback. We aspire to exceed our guests' expectations, and we apologize that this was not your experience. We are grateful for the feedback that helps us improve going forward. Thank you once more for choosing our hotel, and we hope you will allow us another opportunity to welcome you to the perfect stay you deserve.

2/10 Horrible

Raphaëlle

Voyage d’affaires
Les points faibles : Propreté
Other clients were unbelievable. Yelling at night, arguing, to the point that it was scary. Dogs barking. Elevators not functioning for a whole week.
Séjour de 13 nuits en janvier 2024
Réponse de Jaspiar (Front Desk) le 19 févr. 2024
Hello,Please accept my sincere apologies for what was an unpleasant experience for you at our hotel. I am already looking into the matter in order to ensure that it doesn't happen again. We do strive hard to provide that 100% satisfaction to all our valued guests, and I deeply regret we failed in your case. Thank you for sharing your experience with us, so that we can address our lack of performance moving forward. Please reach out to us the next time you are in town as I would like to make your stay a much more pleasant one

6/10 Satisfaisant

Si Young

Voyage en famille
Les points forts : Équipements
Les points faibles : Personnel et service
2박했습니다. 가격대비 보통입니다. 입구 조경공사로 좀 불편함. 숙소주변과 로비.통로가 좀 지저분함. 조식은 예상이의 조식입니다. 단, 가격대비해서 다 이해합니다.
Séjour de 2 nuits en mai 2024

8/10 Bien

Benjamin N

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
My room was not lockable from inside.
Séjour de 2 nuits en mai 2024

6/10 Satisfaisant

Harprit

1. Crappy front desk staff 2. The room was really small but the big comfortable Double Bed helped me rest after going out
Séjour de 1 nuit en mai 2024

2/10 Horrible

Preetinder

Voyage en couple
Les points forts : Personnel et service
Les points faibles : Propreté
Foul smell everywhere, didn't had tissues and other basic things in room, AC was sometimes working and sometimes not.
Séjour de 1 nuit en mai 2024

10/10 Excellent

Rodel Nagera

Voyage en groupe
Les points forts : Personnel et service
Les points faibles : Propreté
The staff is AMAZING!! The hotel itself is good just the blinds are horrible, no black out curtain which is a must for me during day time for longer sleep. Lots of homeless people around the property which degrade the hotel.
Séjour de 4 nuits en avril 2024
Réponse de General Manager le 28 mai 2024
Hello Thank you very much for the excellent review, we are delighted to know you enjoyed your stay with us.We look forward to welcoming you back soon.

2/10 Horrible

Sahil

Les points faibles : Équipements
Nothing
Séjour de 2 nuits en mai 2024
Réponse de General Manager le 28 mai 2024
Thank you very much for your review and feedback, we sincerely apologize for the unfortunate experience you had with us. We would like to obtain more details and discuss your experience and how we can amend it.Please contact me at your earliest convenience

2/10 Horrible

Will

Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
I was given a room that either was still owned by someone else or was not cleaned. Bed was dirty, there was garbage in the room and the TV was on super loud. They were nice enough to refund me after so there’s that I guess.
Séjour de 1 nuit en mai 2024
Réponse de General Manager le 27 mai 2024
Thank you for staying with us. We appreciate your feedback. I apologize for the condition of your room. I will be speaking with housekeeping and staff. Thank you for letting me know. Again I am sorry.

2/10 Horrible

Dustin

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mai 2024
Réponse de General Manager le 28 mai 2024
Thank you very much for your review and feedback, we sincerely apologize for the unfortunate experience you had with us. We would like to obtain more details and discuss your experience and how we can amend it.Please contact me at your earliest convenience.

10/10 Excellent

Deepak

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Friendly staff as usual great room !
Séjour de 1 nuit en mai 2024
Réponse de General Manager le 27 mai 2024
Hello Thank you very much for the excellent review, we are delighted to know you enjoyed your stay with us.We look forward to welcoming you back soon.

2/10 Horrible

Laneesa

Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Gross
Séjour de 1 nuit en mai 2024
Réponse de General Manager le 27 mai 2024
Hello,Thank you very much for the review. We apologize for the inconvenience during your stay, we would like to obtain more details and discuss your experience and how we can amend it.Please contact me at your earliest convenience.

6/10 Satisfaisant

GIRLIE

Séjour de 1 nuit en mai 2024
Réponse de General Manager le 28 mai 2024
Hello Thank you very much for the excellent review, we are delighted to know you enjoyed your stay with us.We look forward to welcoming you back soon.

4/10 Médiocre

jaishell

Voyage en groupe
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
the walls were thin you could hear people next door to you. there was a homeless woman sleeping in a tent outside, there are no trespassing signs so they’re not able to move them out. the walls in the hotel were not clean either
Séjour de 3 nuits en mai 2024
Réponse de General Manager le 26 mai 2024
Thank you very much for the review and feedback, first of all we would like to offer our most sincere apology for the unfortunate experience you had, service is key to our success and we take any negative matters seriously.We would like to get more details from your stay and find the best outcome to your experience, please contact me so we can discuss this further.Kind regards.

10/10 Excellent

Gagandeep

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Good customer service
Séjour de 1 nuit en mai 2024
Réponse de General Manager le 26 mai 2024
Hello Thank you very much for the excellent review, we are delighted to know you enjoyed your stay with us.We look forward to welcoming you back soon.

4/10 Médiocre

Ashleigh

Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de General Manager le 27 mai 2024
Hello,Thank you very much for the review. We apologize for the inconvenience during your stay, we would like to obtain more details and discuss your experience and how we can amend it.Please contact me at your earliest convenience.

10/10 Excellent

Deepak

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Friendly staff awesome customer service. Keep up the good work
Séjour de 2 nuits en mai 2024
Réponse de General Manager le 26 mai 2024
Hello Thank you very much for the excellent review, we are delighted to know you enjoyed your stay with us.We look forward to welcoming you back soon.

2/10 Horrible

Murod, CHICAGO

.
Séjour de 1 nuit en mai 2024
Réponse de General Manager le 25 mai 2024
Thank you very much for the review and feedback, we will look into this matter and see what happened.We apologize for any inconvenience during your time at our hotel.Kind regards,

10/10 Excellent

Shubham

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Front desk staff was friendly, Easy check in Lady working at the front desk was super friendly
Séjour de 1 nuit en mai 2024
Réponse de General Manager le 25 mai 2024
Thank you very much for the excellent review, we are delighted to know you enjoyed your stay with us.We look forward to welcoming you back soon.Kind regards,

2/10 Horrible

Dilpreet

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de General Manager le 26 mai 2024
Thank you very much for the review and feedback, first of all we would like to offer our most sincere apology for the unfortunate experience you had, service is key to our success and we take any negative matters seriously.We would like to get more details from your stay and find the best outcome to your experience, please contact me so we can discuss this further.Kind regards.

2/10 Horrible

Dharampreet

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Like there is smell of smoke outside my room. The overall look pf hotel is also very bad.
Séjour de 1 nuit en mai 2024
Réponse de General Manager le 25 mai 2024
Thank you very much for the review and feedback, we will look into this matter and see what happened.We apologize for any inconvenience during your time at our hotel.Kind regards,

2/10 Horrible

Tom

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Poor water temperature, smells, dirty carpets
Séjour de 1 nuit en mai 2024
Réponse de General Manager le 25 mai 2024
Thank you very much for the review and feedback, we will look into this matter and see what happened.We apologize for any inconvenience during your time at our hotel.Kind regards,

6/10 Satisfaisant

Danny

Voyage d’affaires
Nothing and not the crappy breakfast prepackaged on plastic I toll them to keep it
Séjour de 1 nuit en mai 2024
Réponse de General Manager le 25 mai 2024
Thank you very much for the review and feedback, we will look into this matter and see what happened.We apologize for any inconvenience during your time at our hotel.Kind regards,

2/10 Horrible

Caleb

Voyage en famille, Voyage en couple
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
No free breakfast as advertised. Smells bad everywhere in hallways. Poor painting job everywhere. Lots of homeless people camping in parking lot. Dirty elevators. Yellow pillowcases. Bug found in bed. Pillows are not even rectangle. Heater smells funny in room.
Séjour de 2 nuits en mai 2024
Réponse de General Manager le 25 mai 2024
Thank you very much for the review and feedback, we will look into this matter and see what happened.We apologize for any inconvenience during your time at our hotel.Kind regards,

4/10 Médiocre

Sudeep

Voyage en famille avec de jeunes enfants
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
There was unpleasant smell and not properly cleaned the room
Séjour de 1 nuit en mai 2024
Réponse de General Manager le 25 mai 2024
Thank you very much for the review and feedback, we will look into this matter and see what happened.We apologize for any inconvenience during your time at our hotel.Kind regards,

2/10 Horrible

Mohamed

Voyage en couple
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
It is extremely dirty and unsafe for human occupancy
Séjour de 3 nuits en mai 2024
Réponse de General Manager le 24 mai 2024
hank you very much for your review and feedback, we sincerely apologize for the unfortunate experience you had with us. We would like to obtain more details and discuss your experience and how we can amend it.Please contact me at your earliest convenience.

2/10 Horrible

Chi Fai

Séjour de 1 nuit en mai 2024
Réponse de General Manager le 27 mai 2024
Hello,Thank you very much for the review. We apologize for the inconvenience during your stay, we would like to obtain more details and discuss your experience and how we can amend it.Please contact me at your earliest convenience.

10/10 Excellent

Deepak

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very friendly staff. I appreciate the friendliness and customer servive they provided
Séjour de 3 nuits en mai 2024
Réponse de Jaspiar (Front Desk) le 24 mai 2024
Thank you so much for the positive feedback.

6/10 Satisfaisant

Jonathan

Les points faibles : Propreté
I tried calling twice on different days before my booking and no one ever answered the phone. The pool is not open, although that was not disclosed prior to booking. Charged $20 for late check-out, which also wasnt specified beforehand.
Séjour de 1 nuit en mai 2024
Réponse de General Manager le 23 mai 2024
Hello,Thank you very much for the review and feedback, we will look into this matter and see what happened.We apologize for any inconvenience during your time at our hotel.Kind regards,General Manager

6/10 Satisfaisant

Patricia

Voyage en groupe
Les points forts : Propreté
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
No lights in bathroom!
Séjour de 1 nuit en mai 2024
Réponse de General Manager le 23 mai 2024
Hello,Thank you very much for the review and feedback, we will look into this matter and see what happened.We apologize for any inconvenience during your time at our hotel.Kind regards,General Manager

2/10 Horrible

jaspinder singh

Voyage en groupe
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
bad smell from rooms
Séjour de 1 nuit en mai 2024
Réponse de General Manager le 23 mai 2024
Hello ,Thank you very much for your review and feedback, we sincerely apologize for the unfortunate experience you had with us. I will review our standards and expectations with our team to guarantee this does not happen again.We would love to welcome you back and ensure you have a wonderful experience with us.

2/10 Horrible

Heet

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de General Manager le 23 mai 2024
Thank you very much for your review and feedback, we sincerely apologize for the unfortunate experience you had with us. We would like to obtain more details and discuss your experience and how we can amend it.Please contact me at your earliest convenience.

4/10 Médiocre

Paola

Voyage en groupe
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
All the hotel smelled a cigarette, the corridors and our room as well. There wasn’t a Breakfast included, only a apple with a juice and 2 slices of bread wrapped in a plastic bag.
Séjour de 2 nuits en mai 2024
Réponse de General Manager le 23 mai 2024
Hello ,Thank you very much for your review and feedback, we sincerely apologize for the unfortunate experience you had with us. I will review our standards and expectations with our team to guarantee this does not happen again. I apologize for breakfast. We are working on improvements. Again I apologize.We would love to welcome you back and ensure you have a wonderful experience with us.

6/10 Satisfaisant

John

none
Séjour de 1 nuit en mai 2024
Réponse de General Manager le 22 mai 2024
Hello Thank you very much for the excellent review, we are delighted to know you enjoyed your stay with us.We look forward to welcoming you back soon.

2/10 Horrible

Bea

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Smelly. Dirty. Will not stay here again.
Séjour de 3 nuits en mai 2024
Réponse de General Manager le 22 mai 2024
Thank you for your feedback. We will be addressing your concerns.

2/10 Horrible

Arledona Marie

Les points faibles : Propreté
Séjour de 2 nuits en mai 2024
Réponse de General Manager le 22 mai 2024
Thank you very much for your review and feedback, we sincerely apologize for the unfortunate experience you had with us. We would like to obtain more details and discuss your experience and how we can amend it.Please contact me at your earliest convenience.

8/10 Bien

Win

Les points forts : Infrastructures et conditions de l’hébergement
Quiet
Séjour de 2 nuits en mai 2024
Réponse de General Manager le 22 mai 2024
Hello Thank you very much for the excellent review, we are delighted to know you enjoyed your stay with us.We look forward to welcoming you back soon.

2/10 Horrible

Bhavya

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de General Manager le 22 mai 2024
Thank you very much for your review and feedback, we sincerely apologize for the unfortunate experience you had with us. We would like to obtain more details and discuss your experience and how we can amend it.Please contact me at your earliest convenience.

2/10 Horrible

Kaurpreet

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Don’t go there. It is so unsafe and dirty. Please read reviews before you go
Séjour de 1 nuit en mai 2024
Réponse de General Manager le 22 mai 2024
Hello,Please accept my sincere apologies for what was an unpleasant experience for you at our hotel. I am already looking into the matter in order to ensure that it doesn't happen again. We do strive hard to provide that 100% satisfaction to all our valued guests, and I deeply regret we failed in your case. Thank you for sharing your experience with us, so that we can address our lack of performance moving forward. Please reach out to us the next time you are in town as I would like to make your stay a much more pleasant one

8/10 Bien

Lovepreet

Les points forts : Propreté
It was average.
Séjour de 2 nuits en mai 2024
Réponse de General Manager le 22 mai 2024
Hello Thank you very much for the excellent review, we are delighted to know you enjoyed your stay with us.We look forward to welcoming you back soon.

8/10 Bien

Linda

Voyage en famille
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Ok
Séjour de 1 nuit en mai 2024
Réponse de General Manager le 22 mai 2024
Hello Thank you very much for the excellent review, we are delighted to know you enjoyed your stay with us.We look forward to welcoming you back soon.

2/10 Horrible

RAY, Toronto

Voyage d’affaires
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Rooms not clean, too many homeless people outside and police locked down the hotel.
Séjour de 5 nuits en mai 2024
Réponse de General Manager le 22 mai 2024
Hello,Please accept my sincere apologies for what was an unpleasant experience for you at our hotel. I am already looking into the matter in order to ensure that it doesn't happen again. We do strive hard to provide that 100% satisfaction to all our valued guests, and I deeply regret we failed in your case. Thank you for sharing your experience with us, so that we can address our lack of performance moving forward. Please reach out to us the next time you are in town as I would like to make your stay a much more pleasant one

2/10 Horrible

Stacey

Voyage en couple
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Our room was disgusting, it wasnt clean. Hair all over bath tubs, floor wasnt vaccumed. The room spelled like stale cat pee. I guess you get what you pay for, i would never stay here again.
Séjour de 1 nuit en mai 2024
Réponse de General Manager le 22 mai 2024
Thank you for staying with us. We appreciate your feedback. I apologize for the condition of your room. I will be speaking with housekeeping and maintenance staff. Thank you for letting me know. Again I am sorry.

8/10 Bien

harry

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
they should install automated front doors that open and close
Séjour de 8 nuits en mai 2024
Réponse de General Manager le 22 mai 2024
Hello Thank you very much for the excellent review, we are delighted to know you enjoyed your stay with us.We look forward to welcoming you back soon.

8/10 Bien

Kathy-Monica

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Good place but bed wasn't comfortable.
Séjour de 1 nuit en mai 2024
Réponse de General Manager le 22 mai 2024
Hello Thank you very much for the excellent review, we are delighted to know you enjoyed your stay with us.We look forward to welcoming you back soon.

2/10 Horrible

Neshat

Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
.
Séjour de 1 nuit en mai 2024
Réponse de General Manager le 22 mai 2024
Thank you very much for your review and feedback, we sincerely apologize for the unfortunate experience you had with us. We would like to obtain more details and discuss your experience and how we can amend it.Please contact me at your earliest convenience.

2/10 Horrible

Surbhi, Winnipeg

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de General Manager le 18 mai 2024
Hello,Thank you very much for the review. We apologize for the inconvenience during your stay, we would like to obtain more details and discuss your experience and how we can amend it.Please contact me at your earliest convenience.