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Avis sur Sheraton Cairo Hotel & Casino

5 out of 5
Sheraton Cairo Hotel & Casino
Galaa Square, Giza

Avis

8,6

Excellent

Note des voyageurs de 10 (Excellent), d’après 154 avis sur 265." "
Note des voyageurs de 8 (Bien), d’après 66 avis sur 265." "
Note des voyageurs de 6 (Satisfaisant), d’après 19 avis sur 265." "
Note des voyageurs de 4 (Médiocre), d’après 10 avis sur 265." "
Note des voyageurs de 2 (Horrible), d’après 16 avis sur 265." "

9,0/10

Propreté

8,6/10

Personnel et service

8,6/10

Équipements

8,6/10

Infrastructures et conditions de l’hébergement

8,6/10

Écoresponsabilité

Avis

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Bel hôtel situé près du Nil. Quelques difficultés d'accès si vous arrivez par le nord. Un peu bruyant car si tu es près d'un rond-point. Piscine non chauffée. Wifi correct
Séjour de 3 nuits en avril 2023
Réponse de Hotel Management le 23 avr. 2023
Dear Valued Guest,Thank you very much for you constructive feedback. We hope to welcome you back real soon.Sincerely

10/10 Excellent

Akram

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 5 nuits en novembre 2019
Réponse de Karim Fouad le 1 déc. 2019
Thank You

10/10 Excellent

Ryco, oran Algérie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
La machine à capsule pour le café ne fonctionne pas dans la suite présidentielle 1976
Séjour de 2 nuits en novembre 2019
Réponse de Karim Fouad le 26 nov. 2019
Thank You

8/10 Bien

gilles

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Bon hôtle en centre ville
Cet hôtel est un vieux Sheraton mais globalement très bien. Chambres correctes (même si salle de bain petite). Très bon petit déjeuner. je n'en dirais pas autant du restaurant libanais qui sert les plats chauds eu mieux tièdes après une trop longue attente. Le service au bar reste à améliorer, les serveurs ne sont pas attentifs aux clients. Excellente salle de sport !! on en trouve rarement aussi riche en équipement. Walid est un excellent coach. très bon wi fi.
Séjour de 4 nuits en octobre 2018
Réponse de Karim Fouad le 8 nov. 2018
Thank You

10/10 Excellent

Tariq

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
.
Séjour de 3 nuits en mai 2024
Réponse de . le 6 mai 2024
Dear Valued Guest,We as Sheraton Cairo Hotel's team are always keen on making our guests live the best experience and enjoy their stay in one of Egypt's top five stars Hotels. On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at the Sheraton Cairo Hotel & Casino.Looking forward to welcoming you back!

10/10 Excellent

RYOICHI

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements
部屋も広くて綺麗でした
Séjour de 3 nuits en février 2024
Réponse de Dina le 4 avr. 2024
Dear RYOICHI,Thank you for staying at Sheraton Cairo hotel & Casino.We really appreciate sharing your positive feedback and hope to welcome you again soon.Sincerely

10/10 Excellent

Ahmed

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Excellent new renovated hotel very professional staff Amazing food variety in the morning breakfast many options for dining don’t forget the delicious Honey Cake from bridge cafe - overall wonderful experience
Séjour de 1 nuit en mars 2024
Réponse de . le 10 mars 2024
Dear Valued guest, We want to thank you for sharing your experience about your recent stay. Your feedback has been shared with the hotel Management team and we hope to welcome you again soon.

10/10 Excellent

Barbara

Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Wondetful experience with front desk staff especially Ahmedehab - fantastic help with extra night stay which i thought was included with package - as well as Ismail & all staff I encountered.
Séjour de 1 nuit en mars 2024
Réponse de Hotel Managment le 8 mars 2024
Dear Valued guest, we want to thank you for sharing your experience about your recent stay. Your feedback has been shared with the hotel Management team and we hope to welcome you again soon.

4/10 Médiocre

Voyageur vérifié

Voyage d’affaires
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en février 2024
Réponse de . le 10 mars 2024
Dear Valued guest, We want to thank you for sharing your experience about your recent stay. Your feedback has been shared with the hotel Management team and we hope to welcome you again soon.

8/10 Bien

Dirk

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great Experience
Great stay and had access to the Club Floor and facilities. Quite enjoyable. The Club Staff were very helpful and professional. The only negative would be in the morning at the Club Lounge for breakfast, the staff meeting in the kitchen/ prep area in the back, were conversing and it was loud, almost every morning. I was there for 8 days. Other than that, it was great. I’d return with no hesitation.
Séjour de 8 nuits en février 2024
Réponse de . le 10 mars 2024
Dear Valued guest, We want to thank you for sharing your experience about your recent stay. Your feedback has been shared with the hotel Management team and we hope to welcome you again soon.

10/10 Excellent

YUKIE

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
また、泊まりたい。
スタッフの皆さんとても親切で、寛ぐことができまいした。
Séjour de 3 nuits en février 2024
Réponse de . le 10 mars 2024
Dear Valued guest, We want to thank you for sharing your experience about your recent stay. Your feedback has been shared with the hotel Management team and we hope to welcome you again soon.

8/10 Bien

Emad

Voyage d’affaires
Les points forts : Propreté, personnel et service, confort de la chambre
The furniture is quite old. However the service is excellent.
Séjour de 2 nuits en février 2024
Réponse de . le 10 mars 2024
Dear Valued guest, We want to thank you for sharing your experience about your recent stay. Your feedback has been shared with the hotel Management team and we hope to welcome you again soon.

10/10 Excellent

Mohammad

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en janvier 2024
Réponse de . le 30 janv. 2024
Dear Valued guest, We want to thank you for sharing your experience about your recent stay. Your feedback has been shared with the hotel Management team and we hope to welcome you again soon.

10/10 Excellent

Khalid, jeddah

Séjour de 4 nuits en janvier 2024
Réponse de Hotel Managment le 8 mars 2024
Dear Valued guest, we want to thank you for sharing your experience about your recent stay. Your feedback has been shared with the hotel Management team and we hope to welcome you again soon.

10/10 Excellent

Larry Eugene

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff could not have been nicer. It was very clean and upscale. Food was great. Room cleaned everyday. Over all easy to navigate around. I would come back.
Séjour de 9 nuits en janvier 2024
Réponse de . le 22 janv. 2024
Dear Valued Guest,We as Sheraton Cairo Hotel's team are always keen on making our guests live the best experience and enjoy their stay in one of Egypt's top five stars Hotels. On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at the Sheraton Cairo Hotel & Casino.Looking forward to welcoming you back!

10/10 Excellent

TALAL

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 5 nuits en décembre 2023
Réponse de . le 22 janv. 2024
Dear Valued Guest,We as Sheraton Cairo Hotel's team are always keen on making our guests live the best experience and enjoy their stay in one of Egypt's top five stars Hotels. On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at the Sheraton Cairo Hotel & Casino.Looking forward to welcoming you back!

10/10 Excellent

Sang Cheol, Closter

Voyage en famille, Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Best assistance from staffs
Séjour de 3 nuits en décembre 2023
Réponse de Hotel Management le 2 févr. 2024
Dear Valued guest, We want to thank you for sharing your experience about your recent stay. Your feedback has been shared with the hotel Management team and we hope to welcome you again soon.

6/10 Satisfaisant

RITSUO, akigunhutyuutyou

Voyage en groupe, Voyage d’affaires
Les points forts : Propreté et équipements
Les points faibles : Infrastructures et conditions de l’hébergement
建物そのものが外壁剥落しており、傷みが目立つ状態だった。
Séjour de 2 nuits en décembre 2023
Réponse de . le 18 déc. 2023
Dear Valued Guest, We want to thank you for sharing your experience about your recent stay. Your feedback has been shared with the hotel Management team and we hope to welcome you again soon. Amir

10/10 Excellent

Yagoub mohamed

Voyage en groupe, Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
I would like to thank the staff over the reception especially Suha is a very helpful and nice Indeed I m very grateful overall
Séjour de 7 nuits en novembre 2023
Réponse de Hotel Managment le 1 déc. 2023
Dear Valued Guest,We as Sheraton Cairo Hotel's team are always keen on making our guests live the best experience and enjoy their stay in one of Egypt's top five stars Hotels. On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at the Sheraton Cairo Hotel & Casino.Looking forward to welcoming you back!

10/10 Excellent

Hamdi

Les points forts : Propreté et équipements
Outstanding Performance at front desk very polite professional service Rooms are very clean and new
Séjour de 1 nuit en novembre 2023
Réponse de . le 20 nov. 2023
Dear Valued Guest,We as Sheraton Cairo Hotel's team are always keen on making our guests live the best experience and enjoy their stay in one of Egypt's top five stars Hotels. On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at the Sheraton Cairo Hotel & Casino.Looking forward to welcoming you back!

10/10 Excellent

Mehrshad

Séjour de 3 nuits en septembre 2023
Réponse de Hotel Management le 31 oct. 2023
Dear Mehrshad, thank you for taking the time to let us know about your experience while staying with us. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I hope you choose to stay with us again when your travels bring you back to the area. Sincerely,

8/10 Bien

Ali

Séjour de 3 nuits en septembre 2023
Réponse de Hotel Management le 31 oct. 2023
Dear Ali, thank you for taking the time to let us know about your experience while staying with us. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I hope you choose to stay with us again when your travels bring you back to the area. Sincerely,

8/10 Bien

Samuel

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Center located
Séjour de 8 nuits en septembre 2023
Réponse de Hotel Management le 31 oct. 2023
Dear Samuel, thank you for taking the time to let us know about your experience while staying with us. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I hope you choose to stay with us again when your travels bring you back to the area. Sincerely,

8/10 Bien

surekha

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This is an excellent hotel with beautiful view of the Nile. Main drawback is indoor smoking. We did not get a king bed in a non-smoking room per our reservation and even on the non-smoking floor there was smell of cigarette smoke in the corridor. We did not appreciate that.
Séjour de 4 nuits en septembre 2023
Réponse de Hotel Management le 31 oct. 2023
Dear Surekha, thank you for taking the time to let us know about your experience while staying with us. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I hope you choose to stay with us again when your travels bring you back to the area. Sincerely,

10/10 Excellent

Olga

Séjour de 3 nuits en septembre 2023
Réponse de Hotel Management le 31 oct. 2023
Dear Olga, thank you for taking the time to let us know about your experience while staying with us. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I hope you choose to stay with us again when your travels bring you back to the area. Sincerely,

10/10 Excellent

Amira

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 8 nuits en août 2023
Réponse de Hotel Management le 31 oct. 2023
Dear Amira, thank you for taking the time to let us know about your experience while staying with us. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I hope you choose to stay with us again when your travels bring you back to the area. Sincerely,

10/10 Excellent

ABDULLAH

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Lovely place to stay
Séjour de 5 nuits en août 2023
Réponse de Hotel Management le 30 août 2023
Dear Mr. ABDULLAH,Thank you for the great rating. We hope to welcome you back soon.Sincerely

2/10 Horrible

Mekdad

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
be carful when you go there they always will come up with something only to keep your deposit ! I got charged for a bill like 4 times
Réponse de Hotel Management le 18 août 2023
Dear Mekdad, thank you for taking the time to let us know about your experience while staying with us. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I hope you choose to stay with us again when your travels bring you back to the area. Sincerely,

10/10 Excellent

Essa

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
In the center of the city very close to nile river The sing is too small the shower is small
Séjour de 7 nuits en juillet 2023
Réponse de Hotel Management le 5 août 2023
Dear Valued Guest,We as Sheraton Cairo Hotel's team are always keen on making our guests life the best experience and enjoy their stay in one of Egypt's top five stars Hotels. On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at the Sheraton Cairo Hotel & Casino.Looking forward to welcoming you back!

10/10 Excellent

Barton

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great stay
My wife and I stayed at the Sheraton while traveling with another couple and we had a great experience. Aside from being a nice, modern hotel, some highlights were: - A great pool and well-equipped fitness center - A fantastic sushi restaurant - An Italian restaurant that was tasty and a great value Overall, we were quite pleased with our stay.
Séjour de 6 nuits en juillet 2023
Réponse de Hotel management le 5 août 2023
Dear Valued Guest,We as Sheraton Cairo Hotel's team are always keen on making our guests life the best experience and enjoy their stay in one of Egypt's top five stars Hotels. On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at the Sheraton Cairo Hotel & Casino.Looking forward to welcoming you back!

10/10 Excellent

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
View of the Nile.
It was great overall. Great location, not too far from the sights. Definitely a haven in hectic Cairo.
Séjour de 2 nuits en avril 2023
Réponse de Hotel Management le 23 avr. 2023
Dear Valued Guest,Thank you very for your positive feedback. We hope to welcome you back soon.Sincerely

10/10 Excellent

Cesar

Séjour de 3 nuits en avril 2023
Réponse de Hotel Managment le 9 juin 2023
Dear Valued Guest, Thank you very for your feedback. We hope to welcome you back soon. Sincerely

10/10 Excellent

Sandrene

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great staff and clean property
Séjour de 1 nuit en mars 2023
Réponse de Hotel Management le 25 mars 2023
Dear Sandrene, on behalf of the entire hotel team, I want to thank you for sharing about your recent stay. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon. Sincerely,

10/10 Excellent

A

Séjour de 4 nuits en mars 2023
Réponse de Hotel Managment le 8 avr. 2023
Dear A, on behalf of the entire hotel team, I want to thank you for sharing about your recent stay. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon. Sincerely,

8/10 Bien

Lorraine, Houston

Voyage en couple
Les points forts : Propreté, personnel et service, équipements
Staff was exceedingly friendly and helpful. Breakfast was super nice. Beds super comfortable and the room had a nice view. The surroundings of the hotel and Cairo in general need a major cleanup and control of the stray dog population.
Séjour de 1 nuit en février 2023
Réponse de Hotel Management le 14 mars 2023
Dear Lorraine, on behalf of the entire hotel team, I want to thank you for sharing about your recent stay. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon. Sincerely,

10/10 Excellent

Yagoub mohamed

Voyage d’affaires, Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Thanks so much indeed
Réponse de Hotel managment le 13 janv. 2023
Dear Yagoub Mohamed, on behalf of the entire hotel team, I want to thank you for sharing about your recent stay. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon. Sincerely,

8/10 Bien

Deborah

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Réponse de Hotel Managment le 9 juin 2023
Dear Valued Guest, Thank you very for your feedback. We hope to welcome you back soon. Sincerely

10/10 Excellent

Adnan

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 3 nuits en décembre 2022
Réponse de . le 20 nov. 2023
Dear Valued Guest,We as Sheraton Cairo Hotel's team are always keen on making our guests live the best experience and enjoy their stay in one of Egypt's top five stars Hotels. On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at the Sheraton Cairo Hotel & Casino.Looking forward to welcoming you back!

10/10 Excellent

Ji, Woodbury

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great service and good location.
Séjour de 1 nuit en novembre 2022

10/10 Excellent

Ji, Woodbury

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Good location with good service.
Séjour de 1 nuit en novembre 2022

10/10 Excellent

Ji, Woodbury

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great location and staffs aren nice.
Séjour de 2 nuits en novembre 2022
Réponse de Dina le 17 nov. 2022
Dear ji,On behalf of the entire hotel team, I want to thank you for sharing about your recent stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,

8/10 Bien

Ahmed

Séjour de 1 nuit en novembre 2022

10/10 Excellent

Rodiana

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We wish to had stayed at the Sheraton through the 4 nights in Cairo. We only ended up going to the Sheraton on our last evening because we extended our trip. The hotel is beautiful, clean, rooms are nice, and service was excellent.
Réponse de Dina le 17 nov. 2022
Dear Rodaiana,On behalf of the entire hotel team, I want to thank you for sharing about your recent stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,

8/10 Bien

Shunya

Les points forts : Personnel et service et équipements
設備など基本的に綺麗でしっかりしています。 朝食ブュッフェも種類が豊富で美味しかったです。 3階でしたが、バルコニーの扉の鍵が閉まらなかったのが少し気になりましたが、概ね満足でした。
Séjour de 1 nuit en septembre 2022
Réponse de Hotel Managment le 22 sept. 2022
Dear M. Shunya, Thank your for taking the time to share your feedback. We hope to welcome you back. Sincerely

10/10 Excellent

Ian

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 4 nuits en août 2022
Réponse de Dina le 18 août 2022
Dear Ian, Thank you

8/10 Bien

Damien

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very nice. Many options for food. Can't beat the location.
Séjour de 1 nuit en août 2022
Réponse de Dina le 10 août 2022
Dear Mr. Damien, Thank your for taking the time to share your positive feedback. We hope to welcome you back. Sincerely

2/10 Horrible

Sit Hian

Séjour de 1 nuit en août 2022
Réponse de Dina le 18 août 2022
Dear Sit Hiam, Thank you for taking the time to let us know about your experience while staying with us. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I hope you choose to stay with us again when your travels bring you back to the area. Sincerely,

10/10 Excellent

Ahmed

Voyage en famille, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Good experience
Séjour de 3 nuits en août 2022
Réponse de Dina le 10 août 2022
Dear Mr. Ahmed, Thank your for taking the time to share your positive feedback. We hope to welcome you back. Sincerely

10/10 Excellent

Mustafa

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very friendly staff clean and well maintained close to all sites
Séjour de 6 nuits en juillet 2022
Réponse de Hotel Managment le 22 juil. 2022
Dear Mr. Mustafa, Thank you for taking the time to share your feedback. Best regards

10/10 Excellent

talal

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great
Séjour de 1 nuit en juin 2022
Réponse de Dina le 3 juil. 2022
Dear Mr. Talal, Thank you for taking the time to share your feedback. Best regards