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Avis sur Old Hall Hotel

3 out of 5
Old Hall Hotel
The Square, Buxton, England

Avis

8,4

Très bien

Note des voyageurs de 10 (Excellent), d’après 357 avis sur 816." "
Note des voyageurs de 8 (Bien), d’après 309 avis sur 816." "
Note des voyageurs de 6 (Satisfaisant), d’après 86 avis sur 816." "
Note des voyageurs de 4 (Médiocre), d’après 43 avis sur 816." "
Note des voyageurs de 2 (Horrible), d’après 21 avis sur 816." "

8,6/10

Propreté

8,6/10

Personnel et service

7,6/10

Équipements

7,6/10

Infrastructures et conditions de l’hébergement

7,2/10

Écoresponsabilité

Avis

8/10 Bien

MATHILDE

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en février 2020
Réponse de Jane le 15 mars 2020
Thank you for your rating. We hope to see you again soon.

8/10 Bien

MATHILDE

Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Riche en histoire
hôtel typiquement British, plein d'histoire
Séjour de 2 nuits en juillet 2019
Réponse de Jo le 15 juil. 2019
Thank you for your review and feedback

10/10 Excellent

Sharon

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Loved the style & decor. Great dining there service. Easy parking fantastic location. Nothing we did not like. Would def stay there again .Thanks :o)
Séjour de 1 nuit en mai 2024

8/10 Bien

Ralph

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Oldest hotel in UK. Great breakfast
Séjour de 2 nuits en mai 2024

8/10 Bien

Timothy

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Memorable hotel. Great if you like history and old buildings. Right opposite the lovely Buxton gardens. Very well kept place considering how old the building is.
Séjour de 1 nuit en mai 2024
Réponse de Hannah Tatton le 22 mai 2024
Thank you for your feedback. I am glad to hear you have enjoyed your stay with us. We look forward to welcoming you back in the future. Kind regards, Hannah Tatton, Assistant Reception Manager

10/10 Excellent

Gail

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff are very welcoming. Rooms a good size. Beds comfortable. Lovely bathrooms. Excellent tasting breakfast. Recommend to everyone.
Séjour de 1 nuit en mai 2024
Réponse de Eloise le 19 mai 2024
Thankyou so much for your kind review! I am so glad to hear you enjoyed your stay. We hope to welcome you back again soon. Kind regards, Eloise

10/10 Excellent

Ray

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de Eloise le 19 mai 2024
Thankyou for your kind review of our hotel. We hope to welcome you back again soon, Kind regards, Eloise

8/10 Bien

Lisa

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The name says it all this is a lovely old hotel in a great location. I had an overnight stay after seeing a show at the Opera House opposite the hotel. I booked a double room and was given room 32 on the 2nd floor. A spacious room with a lovely bathroom which had a great sized walk in shower. The bed was comfy and I had a great nights sleep. The breakfast was adequate but a little disappointing there was a small selection of cereals and juices, the cooked breakfast was buffet style, not my personal favourite. The breakfast staff weren’t the cheeriest, a smile wouldn’t go amiss. Despite this I would probably stay again, yes it’s an old hotel it has creaky wobbly floors and climbing the stairs after a glass or two of wine was an experience but it’s all part of the charm.
Séjour de 1 nuit en mai 2024
Réponse de Eloise le 10 mai 2024
Thankyou for taking the time to review your stay with us. I am glad to read you enjoyed the room and location, and am sorry to hear you did not enjoy the selection at breakfast and felt the staff were not the cheeriest. I will pass this feedback along to management. We do hope to welcome you back again soon! Kind regards, Eloise

8/10 Bien

Margaret

Voyage en couple
Les points forts : Propreté et personnel et service
Stayed as going to a show at Opera House. Could not be nearer. Great choice of restaurants within easy walking distance.
Séjour de 1 nuit en mai 2024
Réponse de Eloise le 10 mai 2024
Thankyou for your kind review, I am glad to read you enjoyed your stay, we hope to welcome you back again soon! Kind regards, Eloise

8/10 Bien

Gillian

Voyage en couple
The staff are so friendly helpful go out of there way to help you! Example the lift broke And a member of staff came and carried the case down. As we are pensioners
Séjour de 2 nuits en mai 2024
Réponse de Liam le 7 mai 2024
Hello,Thank you for your review.We are sorry about the lift being broken i assure you that it is getting fixed today but we are glad that our staff members did everything they can to make your stay memorable.We hope to see you again in the future.Kind Regards Liam

8/10 Bien

Adrian Bryn

Les points forts : Propreté et personnel et service
Séjour de 3 nuits en avril 2024
Réponse de Francesca Graham le 1 mai 2024
Thank you for taking the time to review your recent stay. It is great to see you enjoyed your time with us. We hope to welcome you back again. Kind Regards

6/10 Satisfaisant

lee

Séjour de 2 nuits en avril 2024
Réponse de Eloise le 19 mai 2024
Thankyou for your review, we hope to welcome you back again soon. Kind regards, Eloise

4/10 Médiocre

Ray

Voyage en couple
Les points forts : Propreté
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Smallest double bed ever! Bathroom blind didn’t open. Breakfast was awful
Séjour de 2 nuits en avril 2024
Réponse de Francesca Graham le 1 mai 2024
Thank you for taking the time to review your recent stay. I am sorry to read that we failed to meet your expectations on this occasion and I do hope the matter was addressed and rectified whilst you were with us. I do hope this does not deter you from visiting is again. Kind Regards

4/10 Médiocre

robert

Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
nice location taty hotel some staff rude
Séjour de 1 nuit en avril 2024
Réponse de Alastair Massey le 24 avr. 2024
Hello there,Thank you for taking the time to write a review for us.I would like to invite you to contact me directly via email on amassey@ensanahotels.com so that we can discuss the matter in detail.Best wishes,Alastair MasseyAssistant Manager at the Old Hall Hotel.

10/10 Excellent

Jaq

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lovely helpful staff, great food, comfy beds, great location
Séjour de 1 nuit en avril 2024
Réponse de Eloise le 20 avr. 2024
Thankyou for your kind review, it is great to hear that you enjoyed your stay. We hope to welcome you back again soon. Kind regards, Eloise

8/10 Bien

Brian

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Eloise le 16 avr. 2024
Thankyou for your kind review. We hope to welcome you back soon. Kind regards, Eloise

10/10 Excellent

Brian

Les points forts : Propreté et personnel et service
Lovely location, in the historic centre of the town. Large room , great breakfast. Property in need of some talc.
Séjour de 1 nuit en avril 2024
Réponse de Eloise le 15 avr. 2024
Thankyou for your kind review! I will pass your comments through to management, and I hope we can welcome you back again soon! Kind regards, Eloise

10/10 Excellent

Geoff

Séjour de 1 nuit en avril 2024
Réponse de Eloise le 3 mai 2024
Thankyou for your kind review. Kind regards, Eloise

8/10 Bien

Julie

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Clean, spacious room close to local amenities
Séjour de 1 nuit en avril 2024
Réponse de Eloise le 13 avr. 2024
Thankyou for your kind review, we hope to welcome you back to our hotel soon! Kind regards, Eloise

8/10 Bien

Charlotte

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Eloise le 13 avr. 2024
Thankyou for your review, we hope to welcome you back soon! Kind regardsEloise

10/10 Excellent

Diane

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Character. The olde worlde charm. The magnificent staff, helpful and polite. The standard of the room and great bed
Séjour de 2 nuits en avril 2024
Réponse de Francesca Graham le 5 avr. 2024
Thank you for taking the time to review your recent stay with us. It is great to see you enjoyed your time here at the hotel. We hope to welcome you back again. Kind Regards

6/10 Satisfaisant

Cheryl

A pleasant stay for the money in a convenient location.
Séjour de 1 nuit en décembre 2023
Réponse de Eloise le 1 avr. 2024
Hello, thankyou for your review. Kind regards, Eloise

10/10 Excellent

Laura

Voyage avec des animaux de compagnie, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Really amazing hotel with history. Bathroom could do with updating in the room we were in but generally everything was clean and the bed was super comfy. We stayed in a dog friendly room.
Séjour de 1 nuit en mars 2024
Réponse de Liam le 26 mars 2024
Hello,Thank you for your excellent review.Kind RegardsLiam

8/10 Bien

Maricel

Les points forts : Personnel et service
Séjour de 1 nuit en mars 2024
Réponse de Liam le 26 mars 2024
Hello,Thank you for your excellent review.Kind RegardsLiam

6/10 Satisfaisant

David

Voyage en couple
Les points forts : Personnel et service
We had a good stay noticed that the lift wasn't working so had a few stairs to get to our room. Breakfast was ok .
Séjour de 1 nuit en mars 2024
Réponse de Liam le 26 mars 2024
Hello,Thank you for your review and feedback. We will inform our maintenance team about the issue with the lift and get that resolved.Kind RegardsLiam

10/10 Excellent

Michael

Voyage en groupe
Les points forts : Propreté et personnel et service
Staff are what makes this property outstanding they are so helpful especially the girls on the reception desk who responded to my email requests . Rooms are very quaint ours has a floor that tilted but it was clean and had everything you needed in it . Food was good , Wi-Fi a good speed and parking was ok even on a weekend
Séjour de 1 nuit en mars 2024
Réponse de Liam le 26 mars 2024
Hello,Thank you for your excellent review and for the feedback.Your words are very kind and we hope to see you again in the future.Kind RegardsLiam

6/10 Satisfaisant

Laura

Séjour de 1 nuit en mars 2024
Réponse de Liam le 21 mars 2024
Hello,Is there any feedback on your stay for us.Kind RegardsLiam

10/10 Excellent

Lesley

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The staff were extremely helpful and pleasant, and the hotel was full of character. We stayed in a four poster bedroom, which was lovely. The breakfast in the morning was also very good. We would return.
Séjour de 1 nuit en mars 2024
Réponse de Liam le 17 mars 2024
Hello,Thank you for your amazing review and we are looking forward to welcoming you back.Kind Regards Liam

10/10 Excellent

Jayne

Voyage en famille
Excellent service , friendly staff lovely room
Séjour de 1 nuit en mars 2024
Réponse de Liam le 11 mars 2024
Hello,Thank you for your amazing review.Kind Regards Liam

10/10 Excellent

Karen

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024

10/10 Excellent

Anthea

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The hotel is very conveniently placed for the opera house and the pavillion gardens. Staff helpful. Would definitely stay again
Séjour de 1 nuit en mars 2024
Réponse de Liam le 11 mars 2024
Hello,Thank you for your amazing review and we will look forward to seeing you in the future.Kind RegardsLiam

8/10 Bien

norman

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
to many stairs, lift not working, or maybe me not knowing how to use it.
Séjour de 1 nuit en février 2024
Réponse de Liam le 27 févr. 2024
Hello,Thank you for your review and thank you for your feedback. Kind Regards Liam

10/10 Excellent

janice

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Very enjoyable, recommended.
Séjour de 1 nuit en février 2024
Réponse de Liam le 20 févr. 2024
Hello, 10/10 That is great!!Thank you for your amazing review.Kind RegardsLiam

8/10 Bien

Alison

Séjour de 1 nuit en février 2024
Réponse de Liam le 25 févr. 2024
Hello,Thank you for your review. Kind Regards Liam

8/10 Bien

j

Les points forts : Propreté et personnel et service
Séjour de 1 nuit en février 2024
Réponse de Liam le 19 févr. 2024
Hello,Thank you for your excellent review.Kind Regards Liam

10/10 Excellent

Susan

Séjour de 1 nuit en février 2024
Réponse de Liam le 19 févr. 2024
Hello,Thank you for your great review.Kind Regards Liam

10/10 Excellent

Stuart

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en février 2024
Réponse de Liam le 19 févr. 2024
Hello,Thank you for your amazing review. Kind Regards Liam

10/10 Excellent

Richard

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Perfect location
Great for those like us who live historic buildings. This is a real gem and the catering in the restaurant is such good value for money we will eat there even if not staying in the hotel.
Séjour de 1 nuit en février 2024
Réponse de Liam le 19 févr. 2024
Hello,Thank you for your amazing review. 10/10 Wow!! We are glad that you enjoyed your stay with us.Kind Regards Liam

10/10 Excellent

Christopher

Séjour de 1 nuit en février 2024
Réponse de Liam le 16 févr. 2024
Hello,Thank you for your amazing review.Kind Regards Liam

10/10 Excellent

gary

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great place Staff were lovely
Séjour de 1 nuit en février 2024
Réponse de Liam le 15 févr. 2024
Hello,Thank you for your amazing review. Kind Regards Liam

10/10 Excellent

Ann

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Lovely stay
Loved the oldie worldie hotel. Had a fantastic stay. Perfect position for everything. Room was big. Breakfast was lovely. (Not overly hot though) loved the black pudding. Service was exceptional on all levels. Only thing I could complain about was the mattress wasnt very comfy. Could feel the springs.
Séjour de 2 nuits en février 2024
Réponse de Liam le 13 févr. 2024
Hello,Thank you for your amazing review. Kind Regards Liam

8/10 Bien

Louise

Les points forts : Propreté, personnel et service, confort de la chambre
Lovely old character hotel in brilliant location
We really enjoyed our stay in lovely old building. Room was cozy and warm with nice shower. Breakfast excellent overlooking main park. Parking on street easy and convenient. £5 for 24 hours. Bed was slightly small but we are quite tall.
Séjour de 1 nuit en février 2024
Réponse de Liam le 13 févr. 2024
Hello,Thank you for your amazing review. Kind Regards Liam

10/10 Excellent

Jordan

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2024
Réponse de Liam le 7 févr. 2024
Hello,Thank you for your excellent review.Kind Regards Liam

8/10 Bien

Sarah

Séjour de 2 nuits en décembre 2023
Réponse de Rebecca Wood le 14 janv. 2024
Thank you for taking the time to review your recent stay with us. We are happy to hear you enjoyed your stay and do hope to welcome you back in the near future. Kind regards,

8/10 Bien

Lisa

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2023
Réponse de Rebecca Wood le 14 janv. 2024
Thank you for taking the time to review your recent stay with us. We are happy to hear you enjoyed your stay and do hope to welcome you back in the near future. Kind regards,

10/10 Excellent

Karen

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Unique historical property in the heart of Buxton. Good location for local restaurants. Room and beds extremely comfortable and good breakfast too
Séjour de 3 nuits en décembre 2023
Réponse de Rebecca Wood le 14 janv. 2024
Thank you for taking the time to review your recent stay with us. We are happy to hear you enjoyed your stay and do hope to welcome you back in the near future. Kind regards,

8/10 Bien

Claudia

Voyage en couple
Les points forts : Propreté et personnel et service
Buxton is an old spa town and absolutely stunning. There is everything here you need, fabulous shops, bars, restuyand cafés and surrounded by miles of hiking possibilities. The Old Hall Hotel is situated right in the middle of Buxton, making it very convenient, with a lovely view over the park and just opposite the opera house. Parking is available outside and a day ticket can be purchased from reception. The hotel is clean and staff are very attentive. There isn't much in the hotel or the rooms though. It's basic and could do with a refurb and upgrade but it's good value for money. Fine for a short stay which we did. The rooms are smallish, there is no safe, no mini bar no fridge or hairdryer. The hotel has a breakfast room a bar and a restaurant, no other extras. We thoroughly enjoyed our stay and found it very practical to be right in the middle of Buxton to have a choice of so many fabulous places we could reach on foot and go walking.
Séjour de 2 nuits en décembre 2023
Réponse de Hannah Tatton le 26 déc. 2023
Thank you for your feedback. I am glad to hear you have enjoyed your recent stay with us. I will be sure to pass your comments onto the Management team for you. We look forward to welcoming you back in the future. Kind regards, Hannah Tatton, Assistant Reception Manager

10/10 Excellent

Dave

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great service and Food. Comfortable room.
Séjour de 1 nuit en décembre 2023
Réponse de Natasha le 16 déc. 2023
Thank you for taking the time to review your recent stay with us. We hope to welcome you back again soon. Kind Regards

8/10 Bien

Helen

Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 1 nuit en décembre 2023
Réponse de Natasha le 16 déc. 2023
Thank you for taking the time to review your recent stay with us. We hope to welcome you back again soon. Kind Regards

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2023
Réponse de Liam le 5 déc. 2023
Hello, Thankyou for your great review.Kind Regards Liam