Avis
6,2
6,4/10
Propreté
6,6/10
Personnel et service
5,6/10
Équipements
6,0/10
Infrastructures et conditions de l’hébergement
6,0/10
Écoresponsabilité
Avis
21 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mai 2024
Réponse de Manager le 23 mai 2024
Hello Kathleen,We are thrilled to hear that you enjoyed our comfortable beds and found our staff accommodating and helpful. Your kind words are much appreciated, and we look forward to welcoming you back on your next visit.
6/10 Satisfaisant
Erin
Voyage d’affaires
9 mai 2024
Les points forts : Personnel et service
Les points faibles : Équipements
Erin
Séjour de 2 nuits en mai 2024
Réponse de Manager le 10 mai 2024
Hello Erin, We appreciate your feedback and apologize for falling short of expectations. We value transparency and will ensure our online images accurately reflect our property. Your comments will be shared with our team for improvements. Thank you for bringing this to our attention.
8/10 Bien
Gwyn
6 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Gwyn
Séjour de 1 nuit en avril 2024
Réponse de Manager le 8 mai 2024
Hello Gwyn, We appreciate your recent stay at our hotel. If you have any specific feedback, we encourage you to kindly reach out to us directly. We value your experience and look forward to welcoming you back in the future.
8/10 Bien
Colton
25 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Colton
Séjour de 1 nuit en avril 2024
Réponse de Manager le 28 avr. 2024
Hello Colton,We are delighted to hear that you enjoyed your recent stay with us! Please feel free to reach out to us directly if you have any further comments or suggestions. We look forward to welcoming you back in the future.
10/10 Excellent
Sara
12 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Sara
Séjour de 1 nuit en avril 2024
Réponse de Manager le 13 avr. 2024
Hello Sara,Thank you for acknowledging our front desk team's hospitality. We strive to provide exceptional service to all our guests. Your feedback is greatly appreciated and we look forward to welcoming you back in the future.
6/10 Satisfaisant
kathy
2 avr. 2024
Les points forts : Propreté et personnel et service
kathy
Séjour de 1 nuit en avril 2024
Réponse de Manager le 4 avr. 2024
Hello kathy, We are pleased to hear that our team was able to address your concerns promptly during your stay. Our goal is to ensure all our guests have a comfortable experience. Should you have any future issues, please don't hesitate to contact us directly for assistance.
6/10 Satisfaisant
William, Thornton
Voyage en famille
29 mars 2024
Les points forts : Propreté
William
Séjour de 2 nuits en mars 2024
Réponse de Manager le 31 mars 2024
Hello William,We appreciate your feedback regarding the restroom situation. Your comments have been shared with our team for further review to enhance future guest experiences. Your suggestions are valuable for us to ensure a comfortable stay for all our guests.
8/10 Bien
william
24 mars 2024
william
Séjour de 1 nuit en mars 2024
Réponse de Manager le 15 avr. 2024
Hello william, We appreciate your recent stay at our hotel. If you have any specific feedback, we encourage you to kindly reach out to us directly. We value your experience and look forward to welcoming you back in the future.
6/10 Satisfaisant
Voyageur vérifié
14 févr. 2024
Les points forts : Propreté, personnel et service, confort de la chambre
Clean but wouldn't stay again
Voyageur vérifié
Séjour de 1 nuit en février 2024
Réponse de Hotel Manager le 15 févr. 2024
Dear Guest,Thank you for your feedback. We apologize for any inconvenience regarding the parking situation and the issues with the light switches. We're glad to hear that you found the room clean and the bed comfortable. Your comments about breakfast will be shared with our team for improvement. We appreciate your understanding and hope to welcome you back for a more satisfactory experience in the future.Sincerely, Hotel Manager
2/10 Horrible
Michael
Voyage en famille
11 févr. 2024
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Michael
Séjour de 2 nuits en février 2024
Réponse de Manager le 14 févr. 2024
Hello Michael, We're sorry to hear that your experience at our hotel did not meet your expectations. We would appreciate it if you could reach out to us directly to share your concerns and provide us with an opportunity to address any issues you may have encountered during your stay.
10/10 Excellent
Teresa
4 janv. 2024
Teresa
Séjour de 1 nuit en décembre 2023
Réponse de Manager le 9 janv. 2024
Hello Teresa,Thank you for your kind feedback on your recent stay at our hotel. We are delighted to hear that you found your stay to be comfortable. We strive to provide our guests with a comfortable and relaxing experience. We hope to have the opportunity to welcome you back in the future.
10/10 Excellent
angela
Voyage en famille
3 déc. 2023
Les points forts : Propreté
Les points faibles : Équipements
angela
Séjour de 1 nuit en décembre 2023
Réponse de Manager le 7 déc. 2023
Hello angela,Thank you for sharing your feedback regarding our staff's prompt assistance with the heating issue. We appreciate your understanding and are glad we were able to provide you with a solution by offering a different room. Your comfort is our priority, and we hope to welcome you back for a more enjoyable experience in the future.
8/10 Bien
David
28 nov. 2023
Les points forts : Propreté et infrastructures et conditions de l’hébergement
David
Séjour de 1 nuit en novembre 2023
Réponse de Manager le 30 nov. 2023
Hello David, Thank you for providing your feedback on your recent stay at our hotel. We apologize for any inconvenience caused by the lack of an elevator for handicap travelers and the noise from thin walls. While we appreciate your suggestion for a facelift, we strive to maintain our hotel's unique charm and character. Rest assured, we take cleanliness seriously and our team diligently addresses any pest-related concerns. We hope you consider staying with us again in the future.
6/10 Satisfaisant
Adam
12 nov. 2023
Adam
Séjour de 3 nuits en novembre 2023
Réponse de Hotel manager le 13 nov. 2023
Dear Guest, Thank you for your feedback. We work very hard to provide the highest level of service for all of our guests which is why we cannot apologize enough for your stay being so disappointing. Please know, your feedback is very important to us and we would welcome an opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. With this in mind, if you would be kind enough to contact us, discuss and sort it out for the betterment of our services. Please reconsider and visit us again. Sincerely, Hotel Manager
2/10 Horrible
Kathy
23 oct. 2023
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Kathy
Séjour de 2 nuits en octobre 2023
Réponse de Manager le 25 oct. 2023
Hello Kathy, We apologize for your disappointing experience. Our team strives to provide excellent service and we regret falling short of your expectations. We appreciate your feedback and will use it to improve our service.
8/10 Bien
debby, Ashton
8 oct. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
debby
Séjour de 2 nuits en octobre 2023
Réponse de Hotel manager le 9 oct. 2023
Dear Guest, Thank you for taking the time out of your busy schedule to write a review about your stay at our hotel. We would like to know what we can improve to earn a 5 Star Review on your next stay. Sincerely, Hotel Manager
6/10 Satisfaisant
Matthew, Topeka
Voyage en couple
19 sept. 2023
Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Matthew
Séjour de 1 nuit en septembre 2023
Réponse de Hotel manager le 20 sept. 2023
Dear Guest, Thank you for your feedback. We work very hard to provide the highest level of service for all of our guests which is why we cannot apologize enough for your stay being so disappointing. Please know, your feedback is very important to us and we would welcome an opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. With this in mind, if you would be kind enough to contact us, discuss and sort it out for the betterment of our services. Please reconsider and visit us again. Sincerely, Hotel Manager
2/10 Horrible
Nicole
Voyage en famille, Voyage en couple
18 sept. 2023
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nicole
Séjour de 1 nuit en septembre 2023
Réponse de Hotel manager le 18 sept. 2023
Dear Guest, Thank you for your feedback. We work very hard to provide the highest level of service for all of our guests which is why we cannot apologize enough for your stay being so disappointing. Please know, your feedback is very important to us and we would welcome an opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. With this in mind, if you would be kind enough to contact us, discuss and sort it out for the betterment of our services. Please reconsider and visit us again. Sincerely, Hotel Manager
4/10 Médiocre
Teresa
Voyage en famille
11 sept. 2023
Les points forts : Personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Teresa
Séjour de 2 nuits en août 2023
Réponse de Hotel manager le 11 sept. 2023
Dear Guest, Thank you for your feedback. We work very hard to provide the highest level of service for all of our guests which is why we cannot apologize enough for your stay being so disappointing. Please know, your feedback is very important to us and we would welcome an opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. With this in mind, if you would be kind enough to contact us, discuss and sort it out for the betterment of our services. Please reconsider and visit us again. Sincerely, Hotel Manager
2/10 Horrible
Isabelle
Voyage en groupe
6 sept. 2023
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Isabelle
Séjour de 1 nuit en septembre 2023
Réponse de Manager le 9 sept. 2023
Hello Isabelle, Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience even with limited staffing. We are working hard to improve our provided services and hope you will return to experience them with a future stay.
6/10 Satisfaisant
Nicole
7 août 2023
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nicole
Séjour de 1 nuit en août 2023
Réponse de Hotel manager le 7 août 2023
Dear Guest, Thank you for your feedback. We work very hard to provide the highest level of service for all of our guests which is why we cannot apologize enough for your stay being so disappointing. Please know, your feedback is very important to us and we would welcome an opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. With this in mind, if you would be kind enough to contact us, discuss and sort it out for the betterment of our services. Please reconsider and visit us again. Sincerely, Hotel Manager
8/10 Bien
Taylor
Voyage d’affaires
28 juil. 2023
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Taylor
Séjour de 1 nuit en juillet 2023
Réponse de Hotel manager le 29 juil. 2023
Dear Guest, Thanks for the stay and great feedback. It is really encouraging. We feel proud when we get such reviews and motivate us to serve better. Look forward to welcoming you again. Sincerely, Hotel Manager
10/10 Excellent
Lee, Norfolk
23 juil. 2023
Lee
Séjour de 1 nuit en juillet 2023
Réponse de Manager le 13 août 2023
Hello Lee,To see that we were able to provide our guest with such a positive experience is the highest compliment we can receive. Thank you so much for sharing.
10/10 Excellent
Maksim, Prior Lake
19 juil. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Maksim
Séjour de 1 nuit en juillet 2023
Réponse de Manager le 21 juil. 2023
Hi Maksim,Your five-star review is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much, waiting to serve you again!
4/10 Médiocre
Whitney
Voyage en famille
10 juil. 2023
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Disappointed
Whitney
Séjour de 3 nuits en juillet 2023
Réponse de Hotel manager le 11 juil. 2023
Dear Guest, Thanks for being a guest at our hotel.Our apologies for the inconveniences you had with the stay.Our hospitality ensures a nice experience for our guests, but here something has really not worked. It is unfortunate that we could not provide you good staying experience which you really deserved.Kindly understand and give us another chance to prove ourselves.Sincerely,Hotel Manager
4/10 Médiocre
Jerry
9 juil. 2023
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Jerry
Séjour de 1 nuit en juillet 2023
Réponse de Manager le 10 juil. 2023
Hello Jerry, Thank you so much for sharing your review and giving us an honest look at the guest experience in our hotel. I do hear your suggestions for improvement for the room and surroundings. I apologize if you did not feel that our housekeeping met your own standards of cleanliness, though our own standards are very high and include checking up to ensure that rooms are as clean as can be. We hope to see you again soon and to impress you with our continuous improvements.
6/10 Satisfaisant
Ryan
29 juin 2023
Ryan
Séjour de 1 nuit en juin 2023
Réponse de Hotel manager le 30 juin 2023
Dear Guest, Thank you for your valuable time to leave a rating on your stay at our hotel. If you can think of anything to bring our guest satisfaction score from 3 to 5, please be sure to let us know. We appreciate your business. Sincerely, Hotel Manager
2/10 Horrible
Donald
Voyage en famille
25 juin 2023
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Donald
Séjour de 1 nuit en juin 2023
Réponse de Manager le 26 juin 2023
Hello Donald, I am very sorry that you smelled smoke - of any kind - at our property. We do our best to ensure that smokers do not smoke in our nonsmoking rooms or common areas, both of which result in a bad musty smell; and when a situation like this occurs, we try to address it immediately, thoroughly cleaning and disinfecting to restore the clean smell of our accommodations. Guest satisfaction is top priority at our hotel; for that reason, we truly appreciate your feedback about the guest experience at the hotel. We do not allow smoking in common areas at all and we will be implementing stricter measures in the future. Thank you.
8/10 Bien
Melody
Voyage en famille avec de jeunes enfants, Voyage en famille, Voyage en groupe
15 juin 2023
Les points forts : Personnel et service
Melody
Séjour de 3 nuits en juin 2023
Réponse de Hotel manager le 15 juin 2023
Dear Guest, Thanks for the stay and great feedback. It is really encouraging. We feel proud when we get such reviews and motivate us to serve better. Look forward to welcoming you again. Sincerely, Hotel Manager
4/10 Médiocre
Derry
11 juin 2023
Les points faibles : Infrastructures et conditions de l’hébergement
Derry
Séjour de 3 nuits en mai 2023
Réponse de Hotel manager le 12 juin 2023
Dear Guest, Thank you for your feedback. We work very hard to provide the highest level of service for all of our guests which is why we cannot apologize enough for your stay being so disappointing. Please know, your feedback is very important to us and we would welcome an opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. With this in mind, if you would be kind enough to contact us, discuss and sort it out for the betterment of our services. Please reconsider and visit us again. Sincerely, Hotel Manager
2/10 Horrible
James
28 mai 2023
Les points faibles : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Not Able To Spend The Night
James
Séjour de 1 nuit en mai 2023
Réponse de Manager le 30 mai 2023
Hello James, We value your feedback and as we transition through the renovation process, comments like yours will help us to grow and improve. I am very sorry to hear of the miscommunication and inconveniences that you experienced in this regard. We hope you'll return someday to see how we have addressed and improved upon the issues that you have expressed, thanks to your valuable feedback.
8/10 Bien
Debra
Voyage en famille
20 mai 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Debra
Séjour de 1 nuit en mai 2023
Réponse de Manager le 21 mai 2023
Hello Debra,We can't thank you enough for sharing your feedback so that we can continue to improve upon our service and hospitality. We appreciate the comments regarding our area. Please consider staying with us again so that we can have the opportunity to provide you with a better experience.
6/10 Satisfaisant
Heather
8 mai 2023
Les points forts : Propreté, personnel et service, équipements
Heather
Séjour de 2 nuits en mai 2023
Réponse de Hotel manager le 29 mai 2023
Dear Guest, Thank you for your valuable time to leave a rating on your stay at our hotel. If you can think of anything to bring our guest satisfaction score from 3 to 5, please be sure to let us know. We appreciate your business. Sincerely, Hotel Manager
6/10 Satisfaisant
Theresa
Voyage en couple
21 avr. 2023
Les points forts : Personnel et service
Les points faibles : Propreté
Theresa
Séjour de 1 nuit en avril 2023
Réponse de Hotel manager le 22 avr. 2023
Dear Guest, Thank you for your feedback. We work very hard to provide the highest level of service for all of our guests which is why we cannot apologize enough for your stay being so disappointing. Please know, your feedback is very important to us and we would welcome an opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. With this in mind, if you would be kind enough to contact us, discuss and sort it out for the betterment of our services. Please reconsider and visit us again. Sincerely, Hotel Manager
8/10 Bien
Hector
Voyage en famille
18 avr. 2023
Les points forts : Personnel et service
Hector
Séjour de 1 nuit en avril 2023
Réponse de Hotel manager le 19 avr. 2023
Dear Guest, Thanks for the stay and great feedback. It is really encouraging. We feel proud when we get such reviews and motivate us to serve better. Look forward to welcoming you again. Sincerely, Hotel Manager
10/10 Excellent
Deborah
10 févr. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great stay
Deborah
Séjour de 1 nuit en janvier 2023
Réponse de Manager le 12 févr. 2023
Hello Deborah,It is truly our goal to impress each guest with our service and hospitality. We want to thank you for the remarks pertaining to our staff. Guest comments such as yours help us to continuously improve. Thank you for your business.
2/10 Horrible
Roy R.
Voyage en famille
8 févr. 2023
Les points faibles : Infrastructures et conditions de l’hébergement
Roy R.
Séjour de 1 nuit en janvier 2023
Réponse de Manager le 9 févr. 2023
Hello Roy R., I am very sorry that you smelled smoke - of any kind - at our property. We do our best to ensure that smokers do not smoke in our nonsmoking rooms or common areas, both of which result in a bad musty smell; and when a situation like this occurs, we try to address it immediately, thoroughly cleaning and disinfecting to restore the clean smell of our accommodations. Guest satisfaction is top priority at our hotel; for that reason, we truly appreciate your feedback about the guest experience at the hotel. We do not allow smoking in common areas at all and we will be implementing stricter measures in the future. Thank you.
4/10 Médiocre
Sonda
Voyage avec des animaux de compagnie, Voyage en couple
6 févr. 2023
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Sonda
Séjour de 1 nuit en février 2023
Réponse de Manager le 7 févr. 2023
Hello Sonda, I am very sorry that you smelled smoke - of any kind - at our property. We do our best to ensure that smokers do not smoke in our nonsmoking rooms or common areas, both of which result in a bad musty smell; and when a situation like this occurs, we try to address it immediately, thoroughly cleaning and disinfecting to restore the clean smell of our accommodations. Guest satisfaction is top priority at our hotel; for that reason, we truly appreciate your feedback about the guest experience at the hotel. We do not allow smoking in common areas at all and we will be implementing stricter measures in the future. Thank you.
6/10 Satisfaisant
Alicia
Voyage d’affaires
7 janv. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Alicia
Séjour de 1 nuit en janvier 2023
Réponse de Manager le 14 janv. 2023
Hello Alicia,We are so sorry to hear that you did not enjoy your stay with us and that you faced such an unusual situation. We continue to strive to improve our service and accommodations so that we may provide the highest level of guest satisfaction. For that reason we're sincerely sorry to have failed to meet your needs. Please keep us in mind for a future stay, so we may show you how we are continuously working to improve in these areas. We are so sorry that we missed the mark during your recent stay. This feedback has been forwarded to management and we can only ask that you consider us again so that you can see the continuous improvements we make.
6/10 Satisfaisant
Sarah
25 oct. 2022
Les points forts : Infrastructures et conditions de l’hébergement
Sarah
Séjour de 1 nuit en octobre 2022
Réponse de Manager le 27 oct. 2022
Hello Sarah, Your kind review is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much for writing such a great compliment regarding our team. Such kind of candid reviews always inspire us. We will share your feedback with our staff members. Waiting to serve you again!
6/10 Satisfaisant
JOSEPH
Voyage en famille
17 oct. 2022
Les points faibles : Personnel et service
Adequate but limite amanitires
JOSEPH
Séjour de 2 nuits en octobre 2022
Réponse de Manager le 18 oct. 2022
Hello JOSEPH,Know that your voice is of tremendous importance to us. We value your business and thank you for the insight regarding our breakfast and your insights regarding our room. We hope that you will return as it is our ongoing goal to surpass expectations of service and accommodations.
4/10 Médiocre
Dwayne
11 oct. 2022
Dwayne
Séjour de 1 nuit en octobre 2022
Réponse de Manager le 10 janv. 2023
Hello Dwayne, It was our privilege to earn your business and we hope to host you again on your next trip.
8/10 Bien
Collin
6 oct. 2022
Collin
Séjour de 1 nuit en octobre 2022
Réponse de Manager le 8 oct. 2022
Hello Collin,Thank you for taking the time to give us your feedback, we thank you for your insights regarding your experience. Your ratings are appreciated, and we hope to have you back again during your next visit to the area.
8/10 Bien
Michelle, Bridgewater
5 oct. 2022
Michelle
Séjour de 3 nuits en septembre 2022
Réponse de Manager le 4 janv. 2023
Hello Michelle,Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again so please consider us on your next trip.
10/10 Excellent
Voyageur vérifié
11 sept. 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Butler 2 nights
Voyageur vérifié
Séjour de 2 nuits en septembre 2022
Réponse de Manager le 12 sept. 2022
Dear Guest, It means so much to have earned your business. We appreciate the feedback regarding our staff and comments about our towels. We hope you will return so that we can provide you an even superior experience.
6/10 Satisfaisant
William
10 sept. 2022
William
Séjour de 2 nuits en septembre 2022
Réponse de Manager le 11 déc. 2022
Hello William, We have high standards of hospitality and service and are always working on improving. We'd like it if you would reach out and share your concerns so we may address any issues. We hope to see you again soon.
2/10 Horrible
Katie
4 sept. 2022
Katie
Séjour de 2 nuits en septembre 2022
Réponse de Manager le 4 déc. 2022
Hello Katie,Thank you for taking the time to share your rating. Please reach out and share your feedback if something didn't meet your needs. We hope to earn your business again on your next travels.
10/10 Excellent
Catherine
Voyage d’affaires
18 août 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Pleasant stay!
Catherine
Séjour de 1 nuit en août 2022
Réponse de Manager le 20 août 2022
Hello Catherine, Guest satisfaction is top priority at our hotel; for that reason we truly appreciate your comments regarding our area as well as our service. Guest comments such as yours help us to continuously improve. Thank you for your business.
8/10 Bien
Zoila
Voyage d’affaires
13 août 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Zoila
Séjour de 3 nuits en août 2022
Réponse de Manager le 14 août 2022
Hello Zoila,
Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again so please consider us on your next trip.,
2/10 Horrible
Melane
9 août 2022
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Melane
Séjour de 1 nuit en août 2022
Réponse de Manager le 11 août 2022
Hello Melane,
I am so sorry to hear about the unusual situation that you experienced during your recent stay with us. Please know that guest satisfaction is our utmost priority and we take what you have shared very seriously. Your review has been shared with management so that appropriate measured can be taken.,