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Avis sur The Angel Hotel

4 out of 5
The Angel Hotel
3 Angel Hill, Bury St Edmunds, England

Avis

8,8

Excellent

Note des voyageurs de 10 (Excellent), d’après 313 avis sur 623." "
Note des voyageurs de 8 (Bien), d’après 229 avis sur 623." "
Note des voyageurs de 6 (Satisfaisant), d’après 54 avis sur 623." "
Note des voyageurs de 4 (Médiocre), d’après 20 avis sur 623." "
Note des voyageurs de 2 (Horrible), d’après 7 avis sur 623." "

9,2/10

Propreté

9,0/10

Personnel et service

8,6/10

Équipements

8,4/10

Infrastructures et conditions de l’hébergement

8,4/10

Écoresponsabilité

Avis

10/10 Excellent

Stephanie

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We always enjoy our time at the Angel hotel; the staff are top notch and the bar and restaurant high quality. We particularly appreciate the valet parking which makes the experience feel 5*.
Séjour de 1 nuit en mai 2024

10/10 Excellent

katie

Séjour de 1 nuit en avril 2024

6/10 Satisfaisant

Roy

Séjour de 1 nuit en mars 2024

2/10 Horrible

paul

Les points forts : Propreté
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024

10/10 Excellent

emma

Séjour de 1 nuit en décembre 2023

8/10 Bien

Alastair

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This is a very old building with lots of quirks. Difficult to rate ecofriendliness when so old. But that is its charm. We only stayed the one night. Staff, all of them, were clearly trained from top down to care and attend. Restaurant was busy pre-christmas yet staff remained friendly and helpful under pressure, although they did need reminding to bring things at times and some parts of the dishes were not well cooked - I am judging to a high standard as the menu was high class.They never got irritated when reminded and genuinely asked for comments on the food and took interest in comments. Overall we are encouraged to return some time for a longer stay.
Séjour de 1 nuit en décembre 2023

10/10 Excellent

Jacqueline

Séjour de 1 nuit en novembre 2023

10/10 Excellent

Lee

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en novembre 2023

6/10 Satisfaisant

Nekisha

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The room was on the first floor which made it extremely noisy
Séjour de 2 nuits en novembre 2023

6/10 Satisfaisant

Anthea

Les points forts : Propreté
I wanted to love this hotel but didn't. Parking was OK, we managed to get a space in the free car park. Check-in was efficient but not overly warm or welcoming. The room was tired and the bed was very hard. Breakfast is extra which is a p/take as the hotel is expensive. We have stayed in much better, much cheaper. Check-out again was efficient, but a smile would have been nice or if we had been asked how our stay was. We came away with the impression they thought we were lucky to have stayed there. Not that they were happy to host us and have our business. We will not be staying again, which is a shame as the location was lovely and the bar areas are very nice. Disappointed!!!
Séjour de 1 nuit en novembre 2023

8/10 Bien

Darren

Séjour de 1 nuit en octobre 2023

10/10 Excellent

Darren

Séjour de 1 nuit en octobre 2023

8/10 Bien

David

Séjour de 1 nuit en octobre 2023

6/10 Satisfaisant

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very disappointed with our room which did not have not up to the standard for a four star hotel
Séjour de 2 nuits en septembre 2023

6/10 Satisfaisant

isabel

Les points forts : Propreté
Very run down
Séjour de 1 nuit en septembre 2023

6/10 Satisfaisant

Nekisha

Les points forts : Propreté
Les points faibles : Personnel et service
Séjour de 2 nuits en août 2023

10/10 Excellent

Richard

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This is an exceptional hotel, in more ways than can be reasonably summarised in Expedia feedback. If you are intending to visit Bury St Edmunds, stay here. You will not be disappointed.
Séjour de 2 nuits en août 2023

8/10 Bien

Patricia

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Room luxurious and spacious but no dressing table with mirror for make up / hair styling. No full length mirror. No shelf in the bathroom near the washbasin to perch a toilet bag. Lovely comfortable bed though!
Séjour de 1 nuit en août 2023

10/10 Excellent

Veronica

Séjour de 1 nuit en août 2023

10/10 Excellent

Emily

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Beautiful hotel and lovely staff. Convinient location as near lots of shops, restaraunts, cinemeas ect... beautiful scenery too.
Séjour de 1 nuit en août 2023

10/10 Excellent

Angela

Séjour de 1 nuit en août 2023

10/10 Excellent

Karl

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great night
It was a very busy weekend at the hotel and they appeared to have guests staying who were attending at least two weddings! Despite this service was great from the reception and concierge. The room was lovely and had recently been refurbished to a very good standard. The only slight negative was that despite three of us talking to restaurant staff about arranging a table for 9 for breakfast, this wasn’t arranged and we ended up sitting in the lounge rather than the restaurant, but at least we were all able to sit together. The breakfast was a little inconsistent, plates had items missing, but all corrected quickly. This was probably due to a full hotel and most guests having a late breakfast after a night of celebrating. Fabio was the star of the stay !
Séjour de 1 nuit en août 2023

10/10 Excellent

david

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en juillet 2023

10/10 Excellent

Louise

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lovely old building. Brilliant staff. Bar was buzzing. Could do with more electric sockets in the room. Definitely going back
Séjour de 2 nuits en juillet 2023

10/10 Excellent

Deborah

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en juillet 2023

4/10 Médiocre

Alejandra

Séjour de 1 nuit en juillet 2023

8/10 Bien

T

Séjour de 1 nuit en juin 2023

10/10 Excellent

Craig

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Impeccable Quality and Service
Beautiful location, all facilities were very good indeed, no complaints whatsover. The thing that stood out to me though, was the level of training that the staff have obviously undertaken, impeccable, professional and welcoming. If you stay in this area and chose anywhere other than the Angel Hotel, you have downgraded. Highly recommended.
Séjour de 1 nuit en juin 2023

8/10 Bien

Linda

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
A lovely hotel in a really central location for exploring the delights of Bury St Edmunds. Within easy walking distance of historial attractions, shopping and multiple dining options.
Séjour de 1 nuit en mai 2023

10/10 Excellent

Paul

Séjour de 1 nuit en mai 2023

10/10 Excellent

Patricia

Séjour de 2 nuits en mai 2023

8/10 Bien

Samuel

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lovely place to stay. But they really need to work on there breakfasts. The chef doesn't know how to cook poached eggs or even scrambled eggs . Both of us had the full English and both were very satisfactory. Other than that it was a lovely place to stay and maybe most of the menu was great.
Séjour de 1 nuit en mai 2023

10/10 Excellent

Dina, Dumfries

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
We loved the charm of the property. Our room was generous and large. The property was so close to the Abbey ruins and walkable shopping and eateries.
Séjour de 3 nuits en mai 2023

10/10 Excellent

Hayley

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Lovely stay!
As always a lovely stay at the angel, food amazing & staff so friendly & helpful!
Séjour de 1 nuit en avril 2023

10/10 Excellent

Paul

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
All good not a single problem 😃
Séjour de 1 nuit en avril 2023

10/10 Excellent

Tim

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en mars 2023

4/10 Médiocre

Christopher

Voyage en couple
Les points forts : Propreté et personnel et service
The bars and restaurants are lovely, nicely decorated but the flooring around the hotel stairs and corridors is shabby and frayed. The bedroom fur note is tired, shabby carpets, a cracked toilet, scuffed walls and scruffy curtains. The blinds couldn’t have been cleaned for weeks! The rooms are in need of refurbishment. The main bars and restaurants are well decorated and great staff but the other areas let this hotel down.
Séjour de 1 nuit en mars 2023

10/10 Excellent

Anita

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Lovely stay at the angel food and staff excellent
Séjour de 1 nuit en février 2023

4/10 Médiocre

Christine, Pfeffelbach

Voyage en couple
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The property sits across from the lovely abbey garden. The location in the village is nice. There are cute tea mugs in the rooms. The porter was cheerful. The chips/fries were delicious. After that, there is nothing about this property I can get excited about. We checked out a night early because the room was so horrible. The clerk didn't seem to care or pay attention that we were leaving a night early. The hotel photographs online are very nice. However, we must have gotten a room they never bothered with, it was a total disappointment. The shades of purple, plastic fixtures were tacky and cheap. The couch was disgusting and stained. The carpet was threadbare. The walls were cracked and the wallpaper so filthy you could see where previous items had hung. There were no face cloths, the shower was either dirty or damaged and had the water pressure of a teaspoon. While the food was presented well, it was under seasoned. When we asked for ketchup we were brought a tablespoon's worth for the table. The hostess was a poor example of hospitable. We were sat at a table close to the exterior door that kept opening and closing. We asked to be sat at a different table at the far end of the dining room and were told we could only have that for 40 minutes. It was not reserved. The excuse given was that it might be used as part of a rally for possible guests. The lobby/restaurant/tea room area are all delightfully decorated but sadly a service and food let down.
Séjour de 2 nuits en février 2023

10/10 Excellent

Edward

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2023

10/10 Excellent

Robert

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Valet driver goes the extra mile to make you feel relaxed
Séjour de 1 nuit en janvier 2023

10/10 Excellent

Sandy

Séjour de 1 nuit en janvier 2023

8/10 Bien

Linda

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Lovely older hotel in the heart of Bury
Comfortable room, lounge and bar a nice place to meet friends. Our one issue was the shower in our bathroom… the water would surge VERY hot every few seconds. We never figured out how to keep it an even temperature. Ouch!
Séjour de 3 nuits en décembre 2022

10/10 Excellent

Alison

Voyage avec des animaux de compagnie, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very welcoming and personable. Lovely hotel retaining its charm and centrally l9cated
Séjour de 1 nuit en décembre 2022

8/10 Bien

Richard

Voyage en famille, Voyage en groupe
Les points forts : Propreté, personnel et service, confort de la chambre
Séjour de 1 nuit en décembre 2022

8/10 Bien

Anne

Voyage en famille
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 1 nuit en décembre 2022

8/10 Bien

Craig

Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Ok but expected more from the hotel for the price.
Overall the the stay was ok the staff where very friendly and helpful and parking was great. However was a little disappointed at the quality of the room for the cost per night expected a lot nicer room. Room looked dated the blind on the window was sun faded and the cupboard doors would not close correctly and the room furniture generally tired. Also when walking through the hotel found the carpets thread bare on stairs and around the lift area and in places the wall paper was coming off the walls not really what I would like to find in a expensive four star hotel.
Séjour de 1 nuit en décembre 2022

8/10 Bien

Michael

Séjour de 1 nuit en novembre 2022

10/10 Excellent

Wen Hsiung

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Best hotel in the area
It’s been 3 years since my last visit to Angel’s. I am so please to see the renovation they have done during pandemic. Friendly staffs as usual always provide good service and prompt response. No other hotel I will consider when coming to nearby area.
Séjour de 2 nuits en novembre 2022

10/10 Excellent

Ian

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
The Angel
Amazing stay, great customer service, especially by the porters and there car parking skills
Séjour de 4 nuits en novembre 2022