Avis sur Hilton at St George's Park, Burton Upon Trent
Hilton at St George's Park, Burton Upon Trent
St George's Park, Newborough Road, Burton on Trent, England
Avis
9,0
Merveilleux
9,4/10
Propreté
9,0/10
Personnel et service
9,0/10
Équipements
9,4/10
Infrastructures et conditions de l’hébergement
8,8/10
Écoresponsabilité
Avis
23 déc. 2018
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2018
Réponse de Alison Wallace, Hotel Administrator le 7 janv. 2019
Thank you so much for taking a moment to rate your recent visit to Hilton St George's Park, it is much appreciated and we are delighted you enjoyed your time with us. We look forward to welcoming you back to our hotel again very soon and thank you for choosing to stay with us on this occasion.
With kind regards
10/10 Excellent
Voyageur vérifié
13 avr. 2016
Les points forts : Propreté, personnel et service, confort de la chambre
Voyageur vérifié
8/10 Bien
Fabrice
8 juil. 2015
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Fabrice
10/10 Excellent
Damien
18 avr. 2015
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Damien
8/10 Bien
Voyageur vérifié
26 août 2014
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
pas de problème super hôtel
Voyageur vérifié
10/10 Excellent
Gurpreet
Voyage en famille, Voyage en groupe
17 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Gurpreet
Séjour de 1 nuit en mai 2024
10/10 Excellent
Mark
6 mai 2024
Mark
Séjour de 1 nuit en mai 2024
4/10 Médiocre
Colm
15 avr. 2024
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Colm
Séjour de 1 nuit en avril 2024
Réponse de Alison Wallace, Hotel Administrator le 17 avr. 2024
Hi ColmThank you for taking a moment to rate your visit to Hilton at St George's Park, it is appreciated, however, we are, of course, sorry that we did not meet with your expectations on this occasion.We very much hope that you may consider returning to our hotel again in the future and thank you for choosing to stay with us on this occasion.Kind regards
8/10 Bien
Ollie
31 mars 2024
Ollie
Séjour de 1 nuit en mars 2024
Réponse de Alison Wallace, Hotel Administrator le 22 avr. 2024
Hi OllieThank you for taking a moment to rate your visit to Hilton at St George's Park, it is much appreciated and we sincerely hope you enjoyed your time with us. We look forward to welcoming you back again very soon and thank you for choosing to stay with us on this occason.Kind regards
10/10 Excellent
Phil
15 mars 2024
Phil
Séjour de 1 nuit en mars 2024
Réponse de Alison Wallace, Hotel Administrator le 4 avr. 2024
Hi PhilThank you for taking a moment to rate your visit to Hilton at St George's Park, it is much appreciated and we hope you enjoyed your time with us. We look forward to welcoming you back to our hotel again very soon and thank you for choosing to stay with us on this occasion.Kind regards
8/10 Bien
D
25 févr. 2024
D
Séjour de 1 nuit en février 2024
Réponse de Alison Wallace, Hotel Administrator le 27 févr. 2024
Hi DThank you for taking a moment to rate your visit to Hilton at St George's Park, it is much appreciated and we hope you enjoyed your time with us. We hope to be able to welcome you back to our hotel again very soon and thank you for choosing to stay with us on this occasion.Kind regards
10/10 Excellent
Tom
Voyage en famille
18 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Fantastic (literally)... 😁
Tom
Séjour de 2 nuits en février 2024
Réponse de Alison Wallace, Hotel Administrator le 21 févr. 2024
Hi TomThank you so much for taking a moment to provide feedback following your visit to Hilton at St George's Park, it is appreciated and we are delighted you enjoyed your time with us. We look forward to welcoming you back to our hotel again very soon and thank you for choosing to stay with us on this occasion.Kind regards
10/10 Excellent
Danny
12 janv. 2024
Danny
Séjour de 1 nuit en janvier 2024
Réponse de Alison Wallace, Hotel Administrator le 15 janv. 2024
Hi DannyThank you for taking a moment to rate your visit to Hilton at St George's Park, it is much appreciated and we are pleased you enjoyed your time with us. We hope to be able to welcome you back to our hotel again very soon and thank you for choosing to stay with us on this occasion.Kind regards
10/10 Excellent
Tim
Voyage en famille
3 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Tim
Séjour de 1 nuit en janvier 2024
Réponse de Alison Wallace, Hotel Administrator le 9 janv. 2024
Hi TimMany thanks for taking the time to provide feedback following your visit to Hilton at St George's Park, it is much appreciated and we are delighted you enjoyed your time with us. We hope to be able to welcome you back to our hotel again very soon and thank you for choosing to stay with us.Kind regards
4/10 Médiocre
Lisa
30 déc. 2023
Les points forts : Propreté et personnel et service
Les points faibles : Équipements
Lisa
Séjour de 1 nuit en décembre 2023
Réponse de Alison Wallace, Hotel Administrator le 9 janv. 2024
Hi LisaThank you for taking the time to provide feedback following your visit to Hilton at St George's Park, it is much appreciated. We are, of course, very sorry to hear that that you were unhappy with our spa facilities and please accept our sincere apologies for your disappointment on this occasion.Whilst our Spa facilities are not open to the general public, we do have many private Health Club Members who use these facilities alongside our hotel guests, and there are occasions when our Health Club & Spa are very busy, particularly at weekends and during school holidays.Once again, we are sorry that we did not meet with your expectations, however, we thank you for choosing to stay with us and we hope that you may consider returning at some point in the future.Kind regards
10/10 Excellent
Steve
25 déc. 2023
Steve
Séjour de 1 nuit en décembre 2023
Réponse de Alison Wallace, Hotel Administrator le 9 janv. 2024
Hi SteveThank you for taking a moment to rate your visit to Hilton at St George's Park, it is much appreciated and we are pleased you enjoyed your time with us. We hope to be able to welcome you back again very soon and thank you for choosing to stay with us.Kind regards
10/10 Excellent
Jonathon
Voyage en famille
18 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Jonathon
Séjour de 2 nuits en décembre 2023
Réponse de Alison Wallace, Hotel Administrator le 9 janv. 2024
Hi JonathonThank you for taking a moment to rate your visit to Hilton at St George's Park, it is much appreciated and we are pleased you enjoyed your time with us. We hope to be able to welcome you back again very soon and thank you for choosing to stay with us.Kind regards
10/10 Excellent
Alex
17 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Alex
Réponse de Alison Wallace, Hotel Administrator le 5 févr. 2024
Hi AlexThank you for taking the time to rate your visit to Hilton at St George's Park, it is much appreciated and we are pleased you enjoyed your time with us.We look forward to welcoming you back to our hotel again very soon and thank you for choosing to stay with us on this occasion.Kind regards
10/10 Excellent
Dean
14 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Dean
Séjour de 2 nuits en novembre 2023
Réponse de Alison Wallace, Hotel Administrator le 9 janv. 2024
Hi DeanThank you for taking a moment to rate your visit to Hilton at St George's Park, it is much appreciated and we are pleased you enjoyed your time with us. We hope to be able to welcome you back again very soon and thank you for choosing to stay with us.Kind regards
8/10 Bien
Bally
Voyage en famille
10 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Bally
Séjour de 1 nuit en décembre 2023
Réponse de Alison Wallace, Hotel Administrator le 9 janv. 2024
Hi BallyThank you for taking a moment to rate your visit to Hilton at St George's Park, it is much appreciated and we hope you enjoyed your time with us. We hope to be able to welcome you back again very soon and thank you for choosing to stay with us.Kind regards
10/10 Excellent
Tricia
8 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Tricia
Séjour de 1 nuit en décembre 2023
Réponse de Alison Wallace, Hotel Administrator le 9 janv. 2024
Hi TriciaThank you so much for taking a moment to rate your visit to Hilton at St George's Park, it is appreciated and we are pleased you enjoyed your time with us. We look forward to welcoming you back again very soon and thank you for choosing to stay with us.Kind regards
8/10 Bien
David
19 nov. 2023
David
Séjour de 1 nuit en novembre 2023
Réponse de Alison Wallace, Hotel Administrator le 21 nov. 2023
Hi DavidThank you for taking a moment to rate your visit to Hilton at St George's Park, it is much appreciated and we hope you enjoyed your time with us. We look forward to welcoming you back to our hotel again very soon and thank you for choosing to stay with us on this occasion.Kind regards
10/10 Excellent
Gemma
Voyage en famille
12 nov. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Gemma
Séjour de 1 nuit en novembre 2023
Réponse de Alison Wallace, Hotel Administrator le 14 nov. 2023
Hi GemmaThank you for taking a moment to rate your visit to Hilton at St George's Park, it is much appreciated and we are delighted you enjoyed your time with us. We look forward to welcoming you back to our hotel again very soon and thank you for choosing to stay with us on this occasion.Kind regards
10/10 Excellent
Janette
Voyage en famille
3 nov. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Janette
Séjour de 1 nuit en octobre 2023
Réponse de Alison Wallace, Hotel Administrator le 7 nov. 2023
Hi JanetteThank you for taking a moment to rate your visit to Hilton at St George's Park, it is much appreciated and we are delighted you enjoyed your time with us. We hope to be able to welcome you back again very soon and thank you for choosing to stay with us on this occasion.Kind regards
10/10 Excellent
Coral
28 oct. 2023
Coral
Séjour de 1 nuit en octobre 2023
Réponse de Alison Wallace, Hotel Administrator le 30 oct. 2023
Hi CoralThank you for taking a moment to rate your visit to Hilton at St George's Park, it is appreciated and we are pleased you enjoyed your time with us. We hope to be able to welcome you back to our hotel again very soon and thank you for choosing to stay with us on this occasion.Kind regards
10/10 Excellent
Philip
27 oct. 2023
Philip
Séjour de 1 nuit en octobre 2023
Réponse de Alison Wallace, Hotel Administrator le 30 oct. 2023
Hi PhilipThank you for taking a moment to rate your visit to Hilton at St George's Park, it is appreciated and we are pleased you enjoyed your time with us. We hope to be able to welcome you back to our hotel again very soon and thank you for choosing to stay with us on this occasion.Kind regards
10/10 Excellent
Carl
26 oct. 2023
Carl
Séjour de 1 nuit en octobre 2023
Réponse de Alison Wallace, Hotel Administrator le 30 oct. 2023
Hi CarlThank you for taking a moment to rate your visit to Hilton at St George's Park, it is appreciated and we are pleased you enjoyed your time with us. We hope to be able to welcome you back to our hotel again very soon and thank you for choosing to stay with us on this occasion.Kind regards
10/10 Excellent
Carl
Voyage en famille
26 oct. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Superb hotel and facilities
Carl
Séjour de 2 nuits en octobre 2023
Réponse de Alison Wallace, Hotel Administrator le 26 oct. 2023
Hi CarlThank you for taking a moment to review your visit to Hilton at St George's Park, it is appreciated and we are delighted you enjoyed your time with us. We look forward to welcoming you back again very soon and thank you for choosing to stay with us on this occasion.Kind regards
10/10 Excellent
Kyja
Voyage en famille
25 oct. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Kyja
Séjour de 1 nuit en octobre 2023
Réponse de Alison Wallace, Hotel Administrator le 26 oct. 2023
Hi KyjaThank you very much for taking a moment to review your visit to Hilton at St George's Park, it is appreciated and we are delighted you enjoyed your time with us. We look forward to welcoming you back again very soon and thank you for choosing to stay with us on this occasion.Kind regards
6/10 Satisfaisant
Jonathan
Voyage en famille
24 oct. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Dissapointed
Jonathan
Séjour de 1 nuit en octobre 2023
Réponse de Alison Wallace, Hotel Administrator le 25 oct. 2023
Dear JonathanThank you very much for taking the time to provide feedback following your visit to Hilton at St George's Park, it is much appreciated, albeit we are very sorry to hear about your experience in our Restaurant. Your experience is by no means a true reflection of our usual service standards and please accept our sincere apologies for your disappointment on this occasion. I can assure you that your comments have been shared with the relevant members of our management team to review and address as appropriate.Once again, we are sorry that we did not meet with your expectations, but we thank you for bringing these matters to our attention and may we also thank you for choosing to stay with us.Kind regards
10/10 Excellent
Nicola
Voyage en famille
23 oct. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
A Gem of a Hotel!
Nicola
Séjour de 1 nuit en octobre 2023
Réponse de Alison Wallace, Hotel Administrator le 24 oct. 2023
Hi NicolaThank you very much for taking the time to provide feedback following your visit to Hilton at St George's Park, it is much appreciated and we are delighted you enjoyed your time with us. We hope to be able to welcome you back to our hotel again very soon and thank you for choosing to stay with us on this occasion.Kind regards
8/10 Bien
Christopher
Voyage en famille
22 oct. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Christopher
Séjour de 1 nuit en octobre 2023
Réponse de Alison Wallace, Hotel Administrator le 24 oct. 2023
Hi ChristopherThank you for taking a moment to rate your visit to Hilton at St George's Park, it is much appreciated and we hope you enjoyed your time with us. We hope to be able to welcome you back to our hotel again very soon and thank you for choosing to stay with us on this occasion.Kind regards
4/10 Médiocre
Moshin
Voyage en famille
22 oct. 2023
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service et confort de la chambre
Disappointing
Moshin
Séjour de 1 nuit en octobre 2023
Réponse de Alison Wallace, Hotel Administrator le 23 oct. 2023
Dear MoshinThank you very much for taking the time to provide feedback following your visit to Hilton at St George's Park, it is much appreciated. We are very sorry to hear, however, about the issues you encountered and please accept our sincere apologies for the inconvenience and disappointment caused to you. Your experience is by no means a true reflection of our usual standards and I will ensure that your comments are shared with the relevant members of our management team to review and look into.Once again, we are very sorry that we did not meet with your expectations, but we thank you for bringing these matters to our attention and we thank you for choosing to stay with us on this occasion.Kind regards
8/10 Bien
Nicola
Voyage en couple
15 oct. 2023
Les points forts : Propreté
Nicola
Séjour de 2 nuits en octobre 2023
Réponse de Alison Wallace, Hotel Administrator le 17 oct. 2023
Dear NicolaThank you for taking the time to provide feedback following your visit to Hilton at St George's Park, it is much appreciated and we hope you enjoyed your time with us. We do apologise for any inconvenience caused to you in relating to booking a swim slot in our pool, we do implement the booking system on occasions when we have a a high volume of families staying with us, as demand to use this facility can be high and the booking system enables us to allow as many of our guests and members the opportunity to swim should they wish to.We very much hope to be able to welcome you back to our hotel again very soon and thank you for choosing to stay with us on this occasion.Kind regards
4/10 Médiocre
Scott
Voyage en famille
15 oct. 2023
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Les points faibles : Personnel et service
Not the standard is used to be
Scott
Séjour de 2 nuits en octobre 2023
Réponse de Alison Wallace, Hotel Administrator le 17 oct. 2023
Dear ScottThank you for taking the time to provide feedback following your visit to Hilton at St George's Park, it is much appreciated. We are, of course, very sorry to hear about the issues you encountered and please accept our sincere apologies for any inconvenience or disappointment caused to you. Your experience on this occasion is by no means a true reflection of our usual levels of service and I can assure you that your comments have been shared with the relevant members of our management team to review and address as appropriate.Once again, we are sorry that we did not meet with your expectations, however, we thank you for bringing these matters to our attention and thank you for choosing to stay with us.Kind regards
10/10 Excellent
ROBERT
15 oct. 2023
ROBERT
Séjour de 1 nuit en octobre 2023
Réponse de Alison Wallace, Hotel Administrator le 17 oct. 2023
Hi RobertThank for taking a moment to rate your visit to Hilton at St George's Park, it is appreciated and we are delighted you enjoyed your time with us. We hope to be able to welcome you back to our hotel again very soon and thank you for choosing to stay with us on this occasion.Kind regards
8/10 Bien
Voyageur vérifié
Voyage en famille
25 sept. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Voyageur vérifié
Séjour de 1 nuit en septembre 2023
Réponse de Alison Wallace, Hotel Administrator le 28 sept. 2023
Thank you for taking a moment to rate your visit to Hilton at St George's Park, it is appreciated and we hope you enjoyed your time with us. We hope to welcome you back to our hotel again very soon and thank you for choosing to stay with us on this occasion.Kind regards
10/10 Excellent
Roderick
Voyage d’affaires
12 sept. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Roderick
Séjour de 1 nuit en août 2023
Réponse de Alison Wallace, Hotel Administrator le 13 sept. 2023
Hi RoderickThank you for taking a moment to rate your visit to Hilton at St George's Park, it is appreciated and we are delighted you enjoyed your time with us. We look forward to welcoming you back to our hotel again very soon and thank you for choosing to stay with us on this occasion.Kind regards
10/10 Excellent
Mark
9 sept. 2023
Mark
Séjour de 1 nuit en août 2023
Réponse de Alison Wallace, Hotel Administrator le 30 oct. 2023
Hi MarkThank you for taking a moment to rate your visit to Hilton at St George's Park, it is appreciated and we are pleased you enjoyed your time with us. We hope to be able to welcome you back to our hotel again very soon and thank you for choosing to stay with us on this occasion.Kind regards
10/10 Excellent
Darrell
3 sept. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great service
Darrell
Séjour de 1 nuit en septembre 2023
Réponse de Alison Wallace, Hotel Administrator le 6 sept. 2023
Hi DarrellThank you very much for taking the time to review your recent visit to Hilton at St George's Park, it is appreciated and we hope you enjoyed your time with us. We hope to be able to welcome you back to our hotel again very soon and thank you for choosing to stay with us on this occasion.Kind regards
10/10 Excellent
Marzena
3 sept. 2023
Marzena
Séjour de 1 nuit en août 2023
Réponse de Alison Wallace, Hotel Administrator le 6 sept. 2023
Hi MarzenaThank you for taking a moment to rate your visit to Hilton at St George's Park, it is appreciated and we are pleased you enjoyed your time with us. We look forward to welcoming you back to our hotel again very soon and thank you for choosing to stay with us on this occasion.Kind regards
10/10 Excellent
Habibul
30 août 2023
Habibul
Séjour de 2 nuits en août 2023
Réponse de Alison Wallace, Hotel Administrator le 5 sept. 2023
Hi HabibulThank you for taking a moment to rate your visit to Hilton at St George's Park, it is much appreciated and we are delighted you enjoyed your time with us. We look forward to welcoming you back to our hotel again very soon and thank you for choosing to stay with us on this occasion.Kind regards
8/10 Bien
Voyageur vérifié
Voyage d’affaires
20 août 2023
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Voyageur vérifié
Séjour de 1 nuit en août 2023
Réponse de Alison Wallace, Hotel Administrator le 23 août 2023
Thank you for taking a moment to rate your visit to Hilton at St George's Park, it is appreciated and we hope you enjoyed your time with us. We hope to be able to welcome you back again very soon and thank you for choosing to stay with us on this occasion.Kind regards
10/10 Excellent
Carly
Voyage en groupe
13 août 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Carly
Séjour de 1 nuit en août 2023
Réponse de Alison Wallace, Hotel Administrator le 22 août 2023
Dear CarlyThank you very much for taking the time to review your visit to Hilton at St George's Park, it is much appreciated and we are delighted you enjoyed your time with us. We look forward to welcoming you back to our hotel again very soon and thank you for choosing to stay with us on this occasion.Kind regards
8/10 Bien
Voyageur vérifié
Voyage en famille
13 août 2023
Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Voyageur vérifié
Séjour de 1 nuit en août 2023
Réponse de Alison Wallace, Hotel Administrator le 22 août 2023
Thank you very much for taking the time to provide feedback following your visit to Hilton at St George's Park, it is appreciated and your comments with regard to some of the cleaning are duly noted and have been shared with our Head of Housekeeping to review. We apologise for any disappointment caused to you.We very much hope that we may have an opportunity to welcome you back to our hotel again very soon and thank you for choosing to stay with us on this occasion.Kind regards
6/10 Satisfaisant
Clara Mary-lee
12 août 2023
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Clara Mary-lee
Séjour de 2 nuits en août 2023
Réponse de Alison Wallace, Hotel Administrator le 22 août 2023
Dear Clara Mary-leeThank you very much for taking a moment to rate your visit to Hilton at St George's Park, it is much appreciated and we do hope you enjoyed your time with us. We hope to be able to welcome you back to our hotel again very soon and thank you for choosing to stay with us on this occasion.Kind regards
10/10 Excellent
Heather
12 août 2023
Heather
Séjour de 1 nuit en août 2023
Réponse de Alison Wallace, Hotel Administrator le 22 août 2023
Hi HeatherMany thanks for taking a moment to rate your visit to Hilton at St George's Park, it is much appreciated and we are delighted you enjoyed your time with us. We look forward to welcoming you back to our hotel again very soon and thank you for choosing to stay with us on this occasion.Kind regards
10/10 Excellent
Samantha
Voyage en famille
9 août 2023
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Great family stay for Alton Towers
Samantha
Séjour de 1 nuit en août 2023
Réponse de Alison Wallace, Hotel Administrator le 10 août 2023
Hi SamanthaThank you very much for taking the time to provide feedback following your visit to Hilton at St George's Park, it is appreciated and we are delighted you enjoyed your time with us. We look forward to welcoming you back to our hotel again very soon and thank you for choosing to stay with us on this occasion.Kind regards
10/10 Excellent
Paul
7 août 2023
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Paul
Séjour de 1 nuit en août 2023
Réponse de Alison Wallace, Hotel Administrator le 9 août 2023
Hi PaulThank you for taking the time to provide feedback following your visit to Hilton at St George's Park, it is much appreciated and we are pleased you enjoyed your time with us. We look forward to welcoming you back to our hotel again very soon and thank you for choosing to stay with us on this occasion.Kind regards
6/10 Satisfaisant
Jonathan
Voyage d’affaires
3 août 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great location - average experience
Jonathan
Séjour de 1 nuit en août 2023
Réponse de Alison Wallace, Hotel Administrator le 8 août 2023
Dear JonathanThank you very much for taking the time to provide feedback following your visit to Hilton at St George's Park, it is much appreciated. We are, of course, sorry to hear about the issues you encountered with your room allocation and evening meal, therefore, please accept our sincere apologies for any inconvenience or disappointment caused to you. I can assure you that your comments have been shared with the relevant members of our management team to review and action as appropriate and we thank you for bringing these matters to our attention.Once again, we are very sorry that we did not meet with your expectations on this occasion, but we do hope that you may consider returning to our hotel again in the future and thank you for choosing to stay with us recently.Kind regards