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Avis sur The Bay Hotel

4 out of 5
The Bay Hotel
Burntisland Road, Kinghorn, Burntisland, Scotland

Avis

8,2

Très bien

Note des voyageurs de 10 (Excellent), d’après 149 avis sur 317." "
Note des voyageurs de 8 (Bien), d’après 87 avis sur 317." "
Note des voyageurs de 6 (Satisfaisant), d’après 45 avis sur 317." "
Note des voyageurs de 4 (Médiocre), d’après 20 avis sur 317." "
Note des voyageurs de 2 (Horrible), d’après 16 avis sur 317." "

8,8/10

Propreté

8,6/10

Personnel et service

8,4/10

Équipements

8,2/10

Infrastructures et conditions de l’hébergement

8,0/10

Écoresponsabilité

Avis

8/10 Bien

Oliverio

Très bonne hôtel avec très belle vue sur édimbourg
Séjour de 6 nuits en août 2018
Réponse de Hotel Reception le 21 août 2018
Thank you for your kind comments.

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Hotel très agréable
Restaurant de l’hôtel excellent, personnel très aimable avec une magnifique vue sur toute la baie d'edinburgh. Petit déjeuner copieux et très bon. Lits confortables chambre deluxe un peu petite mais raisonnable. Dommage que le jacuzzi de la piscine ne marchait pas mis a aprt cela rien a dire sur les prestations de lhotel tout était très bien.

8/10 Bien

Robert

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Although our De-lux room was a bit dark and unwelcoming; it was well appointed and adjacent to residents seaview lounge area. However; top marks to both Expedia & Bay Hotel for their speedy and very reasonable consideration ie refund- due to health issue resulting in early return home.
Séjour de 3 nuits en mai 2024

10/10 Excellent

John, Northville

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements
Staff was awesome and friendly. Helped accomodate a very late check in.
Séjour de 2 nuits en mai 2024

10/10 Excellent

Michael

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Beautiful hotel with stunning views, rooms are very well equipped with comfortable beds. Spotless, food was amazing with great friendly attentive staff.
Séjour de 1 nuit en mai 2024

8/10 Bien

Alana

Les points forts : Propreté
Séjour de 1 nuit en mai 2024

10/10 Excellent

Kirsty Lee

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
My husband said the meal we had at high tea was the best food he has ever ate in his life! I would agree the food at dinner and breakfast was exceptional. Staff so friendly and helpful. Only issue was the air conditioner system and the bed wasnt very comfy. Minor though and we had an excellent stay. Cant wait to come back!
Séjour de 1 nuit en mai 2024

2/10 Horrible

Sara

Voyage en couple
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
I politely let them know we were unsatisfied both during the stay and in an email afterwards. No actions were taken at all. They say ‘thank you for raising this”. Really loud music going on when we arrived and until past 11pm. We were very close to the noise though they said that if we didn’t attend the celebration they have a policy of assigning us a room far from the noise. Did not happen. They strongly advised we book a table for breakfast so as to get any food at all. The latest possible time for it was 8:30am. Almost completely empty restaurant even after 9:30 am so we were really not sure why they made us wake up early on our holiday. Restaurant closed early in the evening, we ordered Chinese which was the only option. The ceiling panels in the spa are almost falling down. The steam room was out of order. The gym requires an additional payment, no note on that on their website. Definitely not worth the steep price. Never going back. The receptionist was great though, booked us a taxi driver that took extra care that we would be at the train station on time.
Séjour de 2 nuits en avril 2024
Réponse de Reception le 21 avr. 2024
Thank you for your comments. We did ask you in your confirmation if you were attending the function and advised in this same letter the hotel will be noisier than normal. You did not respond to this therefore not giving us the opportunity to allocate your room accordingly prior to arrival. Breakfast is bookable on arrival and the latest time is 09.45, when you booked the only available time was 08.30, due to having 60 residents that evening. Swim Steam and sauna is free during your stay all other facilities are chargeable as taken as per your confirmation letter, we do appreciate not every one reads this fully.

10/10 Excellent

Adam

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We chose this hotel for its location for a family matter we needed to take care of. On approaching the hotel, the views across the firth were amazing!! The online check in completed a day before meant we had minimal to do at reception, with staff member being really helpful and explained that the swimming pool, gym and games area were included in the price, and xould be used as often as we liked and positively encouraged us to use it. The food served for breakfast and evening meal was fantastic. The choices for the evenings were not overwhelming so it was very easy to select something. The hotel room was very clean, super large bed and very good shower. I was so happy with this choice and would happily stay there again.
Séjour de 2 nuits en avril 2024
Réponse de Hotel Manager le 15 avr. 2024
Thank you for your feeback, we are delighted you enjoyed your stay. Please note our Swimming pool steam room and sauna are free during your stay all other facilities are chargeable as taken within our leisure facilities. We wouldn't like any confusion should you chose to visit us in the future.

10/10 Excellent

Natalie

Voyage en famille
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
stayed overnight for mum birthday had a great sea view room
Séjour de 1 nuit en avril 2024
Réponse de Reception Team - Amanda le 9 avr. 2024
Thank you for your lovely review, we are happy to hear you had a great stay with us and on such a lovely occasion. We look forward to seeing you again soon.

10/10 Excellent

Peter

Séjour de 1 nuit en avril 2024

8/10 Bien

James

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en avril 2024

8/10 Bien

Elizabeth

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Everything was good at the property! Staff courteous friendly and obliging. An excellent location with everything you need for an enjoyable break away from home!Would definitely go back.
Séjour de 3 nuits en mars 2024
Réponse de Reception le 15 avr. 2024
We are delighted to hear you enjoyed your stay and our staff are friendly.I will pass on your comments

6/10 Satisfaisant

thomas

Voyage en couple
Les points faibles : Équipements
It was very pretty. The room itself and carpet was very dated. The toilet would intermittently run for hours.
Séjour de 2 nuits en mars 2024
Réponse de Reception le 15 avr. 2024
I am sorry about the toilet this has since been rectified. My apologise our décor wasn't to your taste.I do hope you would visit us again in the near future.

10/10 Excellent

Carol

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en février 2024

4/10 Médiocre

jacqueline

Séjour de 1 nuit en février 2024

10/10 Excellent

Ailsa

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024

8/10 Bien

Tim

Séjour de 3 nuits en décembre 2023

6/10 Satisfaisant

STEVEN

Voyage en groupe
Les points forts : Propreté et personnel et service
Séjour de 1 nuit en décembre 2023

2/10 Horrible

Aleksandra

Les points faibles : Personnel et service
Im sorry to say that my stay was not so good. At night there was pipe noise every so often, couldnt sleep because of this. Swimming pool area looked filthy. Something wasnt covered in the steamroom so there was a puddle of boiling water there which burned my foot. That is a massive health and safety hazard. Staff member did go to sort this out after we said something, but there was no empathy, apology or nothing. No care in the world. I screamed when this happened. Nobody bothered to even look what happened until we said something. Breakfast was cold and not nice, vegetarian option is not good could of added a veggie sausage for example. Scramble Eggs tasted like powdered eggs Coffee not good. When checking out explained our experience, but reception didnt seem bothered just seemed like wanted rid of us only said 'shame' no im sorry, not caring or empathic at all. I get it I cant expect much from a 3star hotel but everyone seemed miserable, could atlest improve try to be more apologetic and show some empathy to unhappy customer that pays to have half decent service. Came home hungry, tired and with burned foot instead of rested and happy
Séjour de 1 nuit en décembre 2023

10/10 Excellent

John

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very nice hotel and lovely views, price to stay very reasonable.
Séjour de 1 nuit en novembre 2023

2/10 Horrible

Andrea

Les points forts : Propreté, personnel et service, confort de la chambre
Les points faibles : Infrastructures et conditions de l’hébergement
Poor quality
We arrived before 6pm but we’re told the only available times that we had to book for breakfast was between 8am and 8:45am! The hotel simply wasn’t 4 star although rated as such on hotels.com website. The room needed updated. The shower had a sunken shower tray which almost flooded over each time it was used and took ages for the water to drain away. There was no hot tub as advertised and the swimming pool steam room and sauna were very disappointing. When dining in the restaurant it seemed like we were on a conveyor belt being pushed along - not at all relaxing or enjoyable!
Séjour de 1 nuit en novembre 2023

8/10 Bien

Gwawr

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excellent accommodation with free parking and free use of the pool and spa.
Séjour de 3 nuits en octobre 2023

8/10 Bien

Leigh, Raleigh

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great price. Amazing beach in walking distance. Nice rooms.
Séjour de 1 nuit en août 2023
Réponse de Hotel Reception le 12 oct. 2023
Thank you for your review.

10/10 Excellent

R

Séjour de 5 nuits en septembre 2023
Réponse de Hotel Reception le 12 oct. 2023
Thank you for rating us 10 out of 10

10/10 Excellent

Rosie

Séjour de 1 nuit en octobre 2023
Réponse de Hotel Reception le 12 oct. 2023
Thank you for our 10 out of 10

8/10 Bien

Allan

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Happy customer!
Lovely hotel with fantastic views and short walk to beach. Room was spacious and had everything you needed. Restaurant provided excellent meals, although basic choice. Only slight down side was the pool was small and shared with caravan park so had quite a few children in it but did not detract from stay. Location was good for sightseeing in the Fife/Dundee area.
Séjour de 2 nuits en octobre 2023
Réponse de Hotel Reception le 12 oct. 2023
Thank you for your kind words.

10/10 Excellent

Jeffrey

Voyage en couple
The ridge where the 2 beds were put together was uncomfortable Bed was to firm Restaurant was awesome, so was staff
Séjour de 8 nuits en septembre 2023
Réponse de Hotel Reception le 9 oct. 2023
Thank you for your feedback, we use zip and link beds to maximise usage.We do hope to see you again in the near future.

10/10 Excellent

lynn

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Our stay at pettycur Bay hotel
Thoroughly enjoyed our stay. Staff very attentive and friendly. The bay was spotless. Our breakfast and evening meal were excellent.
Séjour de 1 nuit en septembre 2023
Réponse de Hotel Reception le 9 oct. 2023
Thank you for taking the time to leave your comments, they are appreciated.

2/10 Horrible

Voyageur vérifié

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Avoid Dirty & Smells
Séjour de 1 nuit en septembre 2023
Réponse de Hotel Reception le 9 oct. 2023
We are unsure in regards to your comments, the hotel is certainly not dirty.

10/10 Excellent

Jennifer

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Highly satisfied with stay.
Séjour de 6 nuits en septembre 2023
Réponse de Hotel Reception le 9 oct. 2023
Thank you for your comments.

10/10 Excellent

Patrick, Houston

Les points forts : Propreté, personnel et service, équipements
This is a family-oriented property with facilities for children (pool, various game rooms, near beach). It would e less suitable for anyone seeking walkable nightlife or off-premises dining. Staff is friendly and efficient.
Séjour de 1 nuit en septembre 2023
Réponse de Hotel Reception le 14 sept. 2023
Thank you for your feedback its much appreciated.Kind RegardsHotel Reception

10/10 Excellent

ERICA

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excellent relaxing stay
Excellent relaxing stay staff are so friendly and polite family run hotel makes all the difference beautiful views rooms are very comfortable Excellent food absolutely loved our stay didn't want to leave thank you
Séjour de 3 nuits en septembre 2023
Réponse de Hotel Reception le 14 sept. 2023
Thank you for your feedback, its much appreciated.Kind RegardsHotel Reception.

4/10 Médiocre

Paul

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Additional charges: £5 to use gym £8 to use the wifi
Séjour de 1 nuit en août 2023
Réponse de Hotel Reception le 4 sept. 2023
The wifi is complementary should you come to the desk and ask for a code, my apologise you weren't aware.All rates are inclusive of breakfast and complementary Swim Steam and Sauna, all other services are chargeable as taken.

6/10 Satisfaisant

Voyageur vérifié

Les points faibles : Infrastructures et conditions de l’hébergement
WLAN sehr schwach, meistens nicht verbunden Dusche tropfte stark Matratzen leider weich und Betten zu klein Frühstück wenig Auswahl
Séjour de 4 nuits en août 2023
Réponse de Hotel Reception le 9 oct. 2023
We have an option for a code for the Wifi at the Reception should you have required this. The beds are zip and link to enable us to interchange from twin to Kingsize which is a relatively large bed.I am unsure to your comment regarding the choice at breakfast, there is a large selection of continental options, and a variety of hot options.Kind regards

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en août 2023
Réponse de Hotel Reception le 14 sept. 2023
Thank you

10/10 Excellent

C

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Overnight stay at the beautiful Bay
Very friendly welcome and check in. The room was spacious and had very good facilities. We used the Horizon restaurant which was excellent and we had lovely food which was good value for money and had fantastic views over the bay. Breakfast was superb too. Thanks for a wonderful overnight stay. We will be returning.
Séjour de 1 nuit en août 2023
Réponse de Hotel Reception le 14 sept. 2023
Thank you for your kind words, they are much appreciatedKind RegardsHotel Reception

6/10 Satisfaisant

Voyageur vérifié

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Les points faibles : Confort de la chambre
Séjour de 5 nuits en août 2023
Réponse de Hotel Reception le 15 août 2023
Thanks for staying with us. We appreciate your feedback!

6/10 Satisfaisant

Martine

Voyage en famille
Les points forts : Propreté et infrastructures et conditions de l’hébergement
We made reservations for a Deluxe room with an ocean view at The Bay Hotel back in April. We were not happy to arrive in August to find we were direcrly beside a party room where there was a function that evening. We asked to be moved to another room with a view and were told the only room available was considered an upgrade and that we would have to pay to have that room. (There WAS a small written statement at the very bottom of the confirmation email that asks if you are part of any private function at the hotel and that it could be noisy, so they felt they covered themselves and were not responsible for moving us).The party went on until midnight and it was like we were right in the party room with them. The email address we were given to contact the General Manager bounced back and nobody followed up with us or offered any kind of compensation. The confirmation email also gave us a link asking us to pre-register before arriving which did not work. The facility was nice and food good but we definitely feel like we were taken advantage of. Most facilities do NOT put rooms beside banquet halls and we feel that the onus should have been on the hotel to notify us about the room location and not tell us they are in the clear because of a tiny clause at the bottom of the confirmation email. Be aware when registering!
Séjour de 1 nuit en août 2023
Réponse de Hotel Reception le 15 août 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Egil

Séjour de 5 nuits en août 2023
Réponse de Hotel Reception le 10 août 2023
Thank you for your reservation with us.

10/10 Excellent

David

Séjour de 1 nuit en juillet 2023
Réponse de Hotel Reception le 30 juil. 2023
Thank you for your stay with us :)

8/10 Bien

Margaret

Les points forts : Propreté et personnel et service
Average accommadation
Wi fi very poor. Shower lacking in pressure. All the front facing rooms are for Families. Not as Luxurious as expected for the price paid. Room not serviced although the sign left on door. They had two weddings on so very busy. Best bit was the breakfast which was huge and possibly too much.
Séjour de 2 nuits en juillet 2023
Réponse de Hotel Reception le 23 juil. 2023
Thank you for your stay with us.

10/10 Excellent

GABRIEL

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excellent experience with very friendly staff.
Séjour de 2 nuits en juillet 2023
Réponse de Hotel Reception le 20 juil. 2023
Thank you for your stay with us. We are happy to see this nice review :)

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
4 day break
Fantastic place, good facilities and great food, very relaxing great comfy peacefull room..staff were amazing all around the hotel and could not do enough for you hope to return with rest of family at some point Excellent!!
Séjour de 3 nuits en juillet 2023
Réponse de Hotel Reception le 20 juil. 2023
Thank you for your stay with us. We are happy to see this nice review :)

10/10 Excellent

Alexander

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excellent
From the moment we arrived through until we left all members of staff were friendly and helpful. Great customer service and brilliant food. This was our second visit and we will definitely be back. Ideal location with amazing views over the firth of forth
Séjour de 2 nuits en juin 2023
Réponse de Hotel Reception le 9 juil. 2023
Thank you for your kind words.

2/10 Horrible

Laura

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Terrible
Genuinely awful. Room not clean, offered a downgrade of room but would not change price. Couldn’t be less helpful. Pool swarmed. People could see into my room.
Séjour de 1 nuit en juin 2023
Réponse de Hotel Reception le 4 juil. 2023
Thank you for your stay with us. We appreciate your feedback. :)

10/10 Excellent

Lorraine

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Well worth the stay
Interesting historical hotel. Quite and clean. Great breakfast and host
Séjour de 1 nuit en juin 2023
Réponse de Hotel Reception le 24 juin 2023
Thank you very much for your review. We really appreciate your kind words :)

6/10 Satisfaisant

Gary

Séjour de 1 nuit en juin 2023
Réponse de Hotel Reception le 21 juin 2023
Thank you for your stay with us. :)

10/10 Excellent

Anne-Marie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Fantastic hotel
Another amazing stay for our first wedding anniversary after getting married here last year. Staff are so friendly, hotel is lovely and food was too Thank you
Séjour de 1 nuit en juin 2023
Réponse de Hotel Reception le 13 juin 2023
Thank you so much for your lovely review. We really appreciate your stay with us :)

8/10 Bien

David

Les points forts : Personnel et service
Séjour de 2 nuits en juin 2023
Réponse de Hotel Reception le 11 juin 2023
Thank you for your reservation with us. We appreciate your review :)