Spécialités Cuisine internationale

Avis sur Park Inn by Radisson Bucharest Hotel & Residence

4 out of 5
Park Inn by Radisson Bucharest Hotel & Residence
Strada Luterana nr 2-4, Sector 1, Bucharest

Avis

8,6

Excellent

Note des voyageurs de 10 (Excellent), d’après 360 avis sur 734." "
Note des voyageurs de 8 (Bien), d’après 248 avis sur 734." "
Note des voyageurs de 6 (Satisfaisant), d’après 74 avis sur 734." "
Note des voyageurs de 4 (Médiocre), d’après 30 avis sur 734." "
Note des voyageurs de 2 (Horrible), d’après 22 avis sur 734." "

8,6/10

Propreté

8,6/10

Personnel et service

8,2/10

Équipements

8,4/10

Infrastructures et conditions de l’hébergement

8,4/10

Écoresponsabilité

Avis

8/10 Bien

Arnaud

Voyage en famille
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 1 nuit en août 2023
Réponse de Madalina Costache - Cluster Guest Relations Manage le 3 sept. 2023
Dear Arnaud, thank you for your feedback. We're glad to hear you had a lovely time and thank you for showing us the thing we need to improve as the satisfaction of guest is an aim for us. We are looking to welcome you back next time when you are in Bucharest.Warm regards,Madalina Costache -Cluster Guest Relations Manager

10/10 Excellent

Stephane

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Un séjour tres agréable. Mieux qu'une chambre, c'était un appartement tres grand
Séjour de 4 nuits en juillet 2023
Réponse de Madalina Costache - Cluster Guest Relations Manage le 30 juil. 2023
Dear Stephane,Thank you for your rating our hotel. We are looking to welcome you back next time when you are in Bucharest.Warm regards,Madalina Costache Cluster Guest Relations Manager

10/10 Excellent

Philippe

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hôtel confortable et propre. Excellent service
Hôtel confortable et propre. restaurants variés à disposition. Excellent services, en général et accueil chaleureux
Séjour de 4 nuits en octobre 2022
Réponse de Bettina Tudor - Cluster Guest Relations Manager le 17 oct. 2022
Dear Philippe,Thank you kindly for taking the time to leave your review. We highly enjoyed having you with us on your last visit. I am proud to read your feedback and very pleased to hear that you had a memorable stay with us.It will be a pleasure to pass on your kind comments to our team, as everyone here at Radisson Blu goes the extra mile to ensure everything is perfect for our guests.On behalf of our entire team here at Radisson Blu, we would like to thank you for choosing our hotel and I hope to have the opportunity to welcome you back.Best wishes, Bettina Tudor - Cluster Guest Relations Manager

10/10 Excellent

Benjamin

Voyage en famille, Voyage en groupe, Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hôtel excellent
Séjour de 3 nuits en décembre 2021
Réponse de an le 6 janv. 2022
Dear Valued Guest, Thank you for taking the time to review our hotel and recommend our services and facilities. We were delighted to read your positive comments. We look forward to welcome you back to the Park Inn by Radisson Hotel whenever your travels will bring you back to Bucharest and we will do our best to exceed your expectations every time. Sincerely yours, Andreea Nacu Quality Manager

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Perfect week-end
Very good hotel, excellent value for money. City center and transport nearby. Calm neighborhood. Very pleasant staff. The restaurant and the services are perfect. Very nice suite, very clean. Each eco-responsible gesture is very appreciable. We also appreciated the efficient and quiet air conditioning. Small downside: the bathroom. The mixer and the shower head did not hold, the water drainage was difficult, low amount of shower soap but in no way hindered the passage of a good weekend.
Séjour de 2 nuits en septembre 2021
Réponse de an le 11 oct. 2021
Dear Valued Guest, Thank you for taking the time to review our hotel and recommend our services and facilities. We were delighted to read your positive comments. We look forward to welcome you back to the Park Inn by Radisson Hotel whenever your travels will bring you back to Bucharest and we will do our best to exceed your expectations every time. Sincerely yours, Andreea Nacu Quality Manager

10/10 Excellent

GILBERT

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Très bon établissement
Séjour de 3 nuits en août 2021
Réponse de an le 7 sept. 2021
Dear Valued Guest, Thank you for the 5 star rating. We are grateful to see that everything was at your like and we are looking forward to serve in the near future. All the best, Andreea Nacu Quality Manager

10/10 Excellent

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Tres tres bon rapport qualité prix. Hotel neuf, excellent emplacement , surclassement ... personnel tres professionnel. Plus que parfait!
Séjour de 1 nuit en juillet 2021
Réponse de an le 9 août 2021
Dear Valued Guest, Thank you for taking the time to review our hotel and recommend our services and facilities. We were delighted to read your positive comments. We look forward to welcome you back to the Park inn by Radisson Hotel whenever your travels will bring you back to Bucharest and we will do our best to exceed your expectations every time. Sincerely yours, Andreea Nacu Quality Manager

8/10 Bien

Tatiana, Belgique

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Hôtel très beau et moderne, propre. Il dispose d'une piscine qui est cependant payante et assez chère. Dans l'ensemble, il est très confortable !
Séjour de 4 nuits en juillet 2017
Réponse de Alexandru Anghelus le 24 avr. 2020
Dear Ms. Tatiana, Thank you for choosing Park Inn by Radisson Bucharest Hotel & Residence for your trip to Bucharest and for taking the time to forward us your feedback. We are delighted to read that you enjoyed your stay with us and that you appreciate our room’s accommodation. Regarding your comment about our swimming pool, please let me inform you hereby that all the guest staying in our hotel, have free access to the World Class fitness center, including the indoor swimming pool. We look forward to welcome you back whenever your travels will bring you back to Bucharest and we will do our best to exceed your expectations every time. Best regards, Alexandru Anghelus Front Desk Manager

10/10 Excellent

Voyageur vérifié

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Personnel disponible et courtois. Chambres très bien équipées.
Séjour de 2 nuits en novembre 2019
Réponse de Alexandru Anghelus le 20 nov. 2019
Dear Valued Guest, Thank you very much for taking the time to review your recent stay with us. We are glad that you find our hotel convenient and comfortable during your stay. On our behalf of our entire team, here at Park Inn by Radisson Bucharest, we would like to thank you for staying with us and we are looking forward to welcome you back soon. Kind regards, Alexandru Anghelus Front Desk Manager

8/10 Bien

Karine

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 1 nuit en août 2019

10/10 Excellent

Voyageur vérifié

Séjour de 4 nuits en août 2019

8/10 Bien

Philippe

Les points forts : Propreté et confort de la chambre
Un équipement sportif au top, on aimerait avoir plus de temps pour en profiter La proximité du Radisson offre un espace restauration et détente de qualité Par contre, les chambre sont bien mais un peu vieillotes
Séjour de 4 nuits en juin 2019
Réponse de Alexandru Anghelus le 16 juin 2019
Dear Valued Guest, Let me take this opportunity to thank you for choosing Park Inn by Radisson Hotel for your stay in Bucharest and for taking the time to share your feedback with your fellow travelers. I am very happy to read that you had a great stay with us, that our facilities were up to your expectations. On behalf of our entire team here, at the Park Inn by Radisson Hotel we would like to thank you once again and we are all looking forward to welcome you back whenever your travel will bring you back to Bucharest! Best wishes, Alexandru Anghelus Front Desk Manager

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 4 nuits en avril 2019

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 4 nuits en avril 2019

4/10 Médiocre

Voyageur vérifié

Voyage d’affaires
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Chambre pas propre. Odeur de sueur imprégnait les meubles en mauvais état. Toiles d’araignée, poiles des clients précédents partout, meubles en mauvais état, fenêtres sales avec des traces grasses des mains. Répugnant.
Séjour de 4 nuits en avril 2019
Réponse de Alexandru Anghelus le 20 avr. 2019
Dear Valued Guest, First of all allow me to take this opportunity to thank you for your stay at Park Inn by Radisson Bucharest Hotel & Residence. I am truly sorry to find out that your stay was not as you expected to and we have taken note of all your comments. I would like to apologize for the inconveniences you have experienced in regards to the room's accommodation. I promise that I have reinforced with the Housekeeping department to pay attention to all details while cleaning as our guest’s comfort is our main guideline. We strongly hope that we will have the privilege of making it up to you and proving the quality of our services. On behalf of our entire team here, at the Park Inn by Radisson Hotel we would like to thank you once again and we are all looking forward to welcome you back whenever your travel will bring you back to Bucharest! Best wishes, Alexandru Anghelus Front Desk Manager

4/10 Médiocre

VINCENT

Les points faibles : Personnel et service
Honteux / shameful
Je réserve une chambre standard pour trois personnes: ma femme, ma fille de 16 ans et moi; A l'arrivée, il n'y a qu'un seul grand lit, le manager de l'Hotel refuse de me donner un second lit et m'explique que le lit est suffisamment grand pour dormir à trois, que je n'ai qu'à changer de chambre ( à mes frais...) ! Dormir avec ma femme et ma fille dans le même lit, il font comme ça chez Radisson? Le personnel ne sourit jamais, ne salut jamais, ne s'excuse jamais; un heure et demi et deux appels pour avoir simplement des draps... Je n'irai jamais plus dans un hotel radisson
Séjour de 3 nuits en avril 2019
Réponse de Alexandru Anghelus le 29 mai 2019
Dear Valued Guest, Thank you for choosing Park Inn by Radisson Bucharest Hotel & Residence for your recent trip to Bucharest and for taking the time to forward us your feedback. I am sorry to find out that your stay was not as you expected to and we have taken note of all your comments. Please accept my most sincere apologies for any inconvenience you may have experienced and rest assured that I have immediately informed the responsive departments. We are aware of the importance of our staff’s attitude and we consider our team the heart of the business. Therefore we permanently invest in training - as an example no employee starts his activity in the hotel before attending the “Yes, I can!” training, during which he learns about and how to implement the right attitude towards our guests and also to his daily activity. We strongly hope that we will have the privilege of making it up to you and proving the quality of our services. On our behalf of our entire team, here at Park Inn by Radisson Bucharest, we would like to thank you for staying with us and we are looking forward to welcome you back soon. Kind regards, Alexandru Anghelus Front Desk Manager

8/10 Bien

Thomas

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en avril 2019

8/10 Bien

FREDERIC

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Bel établissement situation idéale
Grand appartement très bien agencé et confortable pour un séjour en famille. Bonne literie. Hôtel hyper centre tout à proximité. Pas de bruit dans les chambres c’est agréable quand on est en ville. Je recommande.
Séjour de 4 nuits en février 2019
Réponse de Alexandru Anghelus le 28 févr. 2019
Dear Mr. Frederic, Thank you very much for taking the time to give your feedback to us after your stay at Park Inn by Radisson. I am delighted to read that you enjoyed our room's accommodation and that we made you feel comfortable. On behalf of our entire team here, at the Park Inn by Radisson, we would like to thank you for staying with us and we are looking forward to welcome you again when your travels bring you back in Bucharest! Best regards, Alexandru Anghelus Front Desk Manager

10/10 Excellent

J-Christophe

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Très très bien!
Séjour de 5 nuitées pour raison professionnelle. Séjour très agréable dans son ensemble. Mention spéciale pour le petit-déjeuner et le restaurant de l'hôtel. Qualité et fraicheur des mets. Personnel très professionnel et très aimable. Connexion Wi-Fi de très bonne qualité. Silence absolu dans la chambre. Bref, pour moi, c'était très bien.
Séjour de 5 nuits en février 2019
Réponse de Alexandru Anghelus le 25 févr. 2019
Dear Valued Guest, Thank you for choosing Park Inn by Radisson Hotel for your visit to Bucharest and for taking the time to share your feedback. We are delighted to know that you've noticed our staff politeness and professionalism and that you enjoyed the location, our spacious rooms and that we made you feel comfortable. We look forward to welcome you back to the Park Inn by Radisson Hotel whenever your travels will bring you back to Bucharest and we will do our best to exceed your expectations every time. Best regards, Alexandru Anghelus Front Desk Manager

10/10 Excellent

patrick

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hotel de très bon niveau et bien situé dans la ville
Séjour de 3 nuits en janvier 2019
Réponse de Alexandru Anghelus le 25 févr. 2019
Dear Mr. Patrick, Many thanks for taking the time to leave this kind review of your visit at the Park Inn by Radisson Bucharest Hotel & Residence. We are pleased to read that you enjoyed your stay with us and that the quality of services met your expectations. Looking forward to welcoming you back as our guest. Best wishes, Alexandru Anghelus Front Desk Manager

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en janvier 2019

8/10 Bien

Floriane

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Magnifique Bucarest
Sur Bucarest pour les fêtes de fin d'année nous avons adoré l'emplacement de L'hôtel qui nous a permis de tout faire à pied. L'accès à la piscine, salle de fitness et jacuzzi (Un extérieur et un intérieur) est un vrai plus. Hôtel neuf et chambre spacieuse. Le personnel au bar de l'hôtel est de bons conseils et très sympathique. A conseiller sans hésiter.
Séjour de 5 nuits en décembre 2018
Réponse de Alexandru Anghelus le 24 janv. 2019
Dear Valued Guest, Thank you for choosing Park Inn by Radisson Bucharest Hotel & Residence for your recent trip to Bucharest and for taking the time to forward us your feedback. I am delighted to read that you enjoyed our central location, within walking distance to popular attractions such as the famous Romanian Athenaeum, the Calea Victoriei and the Old Town and that you have noticed our staff politeness and professionalism. On our behalf of our entire team, here at Park Inn by Radisson Bucharest, we would like to thank you for staying with us. Best regards, Alexandru Anghelus Front Desk Manager.

8/10 Bien

Antoine

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Nice place
Nice place, breakfast could be better.
Séjour de 3 nuits en novembre 2018
Réponse de Alexandru Anghelus le 22 nov. 2018
Dear Valued Guest, Let me take this opportunity to thank you for choosing Park Inn by Radisson Hotel for your stay in Bucharest and let me personally thank you for the feedback you have offered us. We are pleased to read that you enjoyed your stay with us and that the quality of services met your expectations. On behalf of our entire team here, at the Park Inn by Radisson Hotel we would like to thank you once again and we are all looking forward to welcome you back whenever your travel will bring you back to Bucharest! Best wishes, Alexandru Anghelus Front Desk Manager

10/10 Excellent

Alexandre

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Tout était simplement parfait
J’ai toujours plaisir à séjourner dans cet hôtel où le service est vraiment excellent, je me sent comme à la maison
Séjour de 9 nuits en juillet 2018
Réponse de Alexandru Anghelus le 23 sept. 2018
Dear Mr. Alexandre, Let me take this opportunity to tell you how much your appreciative review means to us. We are so excited to hear that you enjoyed all of the services the hotel has to offer and that overall you had a great experience with us. Looking forward to welcome you again when your travels bring you back in Bucharest! Best regards, Alexandru Anghelus Front Desk Manager

8/10 Bien

Corina, Luxembourg

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Super location en plein centre de Bucarest!
Hotêl accueillant, proche du centre historique 10 min à pied.
Séjour de 2 nuits en juillet 2018
Réponse de Alexandru Anghelus le 31 juil. 2018
Dear Ms. Corina, We are very happy that you have chosen Park Inn by Radisson Hotel for your recent trip to Bucharest and that you have taken the time to forward us your feedback. It brings me great pleasure to read that you enjoyed your stay with us and that the quality of all services met your expectations. Looking forward to welcome you again when your travels bring you back in Bucharest! Kind regards, Alexandru Anghelus Front Desk Manager

8/10 Bien

Abdelkader

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 2 nuits en juin 2018

10/10 Excellent

jean, bordeaux

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Super avec les enfants
Super séjour hôtel très central avec piscine très agréable ..chambre très spacieuse et très confortable..un grand merci à marius et Gabriel du restaurant sharkia qui se trouve dans le hall de l’hotel pour leur professionalisme , leur grande gentillesse et disponibilité..probablement le meilleur restaurant que nous testé a Bucarest
Séjour de 7 nuits en avril 2018
Réponse de Alexandru Anghelus le 13 mai 2018
Dear Mr. Jean, Thank you very much for taking the time to give your feedback to us after your stay at Park Inn by Radisson. It was our pleasure to have you as our guest. I am very happy that you had a great stay with us, that our facilities were up to your expectations and especially the service provided by our staff. I will make sure to forward your generous comment to Marius and Gabriel and to the rest of the team so they can enjoy it too. We look forward to welcome you back to the Park Inn by Radisson Hotel whenever your travels will bring you back to Bucharest and we will do our best to exceed your expectations every time. Kind regards, Alexandru Anghelus Front Desk Manager

10/10 Excellent

DENISE, oyonnax

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Très bien situé
Week-end du nouvel an 2018 Profite de la piscine avec balnéothérapie
Séjour de 3 nuits en décembre 2017
Réponse de Alina Mitrea le 10 janv. 2018
Dear Valued Guest, Thank you for choosing our hotel and for taking the time to review your stay. We are read to hear that you appreciated the free access to our Wellness Center, that includes a semi-Olympic indoor swimming pool, a fully equipped gym, relaxing saunas and both indoor and outdoor Jacuzzi. We are looking forward to welcome you back soon. Kind regards, Alina Mitrea Guest Relations Manager

10/10 Excellent

Veille

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Remarquable
Excellent séjour : une très grande chambre, un personnel efficace et sympathique, une salle de sport incroyable, une superbe piscine, et une position de la résidence en plein centre: bref, tout était parfait
Séjour de 3 nuits en novembre 2017
Dear Valued Guest, Thank you for choosing our hotel and for taking the time to review your stay at Park Inn by Radisson Hotel & Residence. We are glad to read that you appreciated our spacious, modern rooms, the central location, within walking distance to the most important touristic attractions and the free access to the Wellness Center, that includes a semi - Olympic swimming pool, a fully equipped gym, relaxing saunas and both indoor and outdoor Jacuzzi. Nevertheless, our staff makes the difference in service and I am proud to read that they are always providing excellent and professional services towards our guests. We are looking forward to welcome you back soon. Best regards, Alina Mitrea Guest Relations Manager

10/10 Excellent

Hugo

Les points forts : Personnel et service et confort de la chambre
Park Inn Bucarest
Personnel très aimable et serviable. Dans l'appartement qui me fut attribué, il faisait très chaud et la clim' ne fonctionnait pas. On m'a changé de chambre sans discussion. Le personnel a répondu à toutes mes questions avec efficacité.
Séjour de 3 nuits en octobre 2017
Dear Valued Guest, Thank you for choosing Park Inn by Radisson Hotel & Residence for your recent stay Bucharest and for taking the time to review us. We are glad to hear that you appreciated the "Yes I Can!" attitude of my colleagues. We are aware of the importance of our staff’s attitude and we consider our team the heart of the business. I am proud to read that they are always providing excellent and professional services towards our guests. Thank you for your 5 star review as for us our guest’s appreciation is the best reward and their feedback our main guideline. Looking forward to welcome you again when your travels bring you back in Bucharest! Best wishes, Alina Mitrea GUest Relations Manager

8/10 Bien

Voyageur vérifié

Les points forts : Propreté et personnel et service
Séjour de 3 nuits en juin 2017

8/10 Bien

Sami

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Intéressant
Dîners et boîtes de nuits
Séjour de 1 nuit en juin 2017

10/10 Excellent

michel

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Bien sous tous rapports
Belles chambres propres et service très accueillant

10/10 Excellent

Delamore Rodolfo Antonio

Séjour de 3 nuits en avril 2024

10/10 Excellent

Ricardo, Hamburg

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
wirklich toll, das Personal kompetent und freundlich, die Unterkunft insgesammt, alles fußläufig erreichbar - auch das Ausgehviertel wirklich jederzeit wieder
Séjour de 2 nuits en février 2024
Réponse de Madalina Costache -Cluster Guest Relations Manager le 28 févr. 2024
Dear Ricardo,We are delighted to receive your wonderful review! Thank you for taking the time to share your experience with us.It's truly rewarding to hear that you found our staff competent and friendly. Providing exceptional service is our priority, and we're thrilled to know that our team left a positive impression.We're also pleased that the overall accommodation met your expectations, and you enjoyed the convenience of having everything within walking distance, including the vibrant nightlife area.Your feedback encourages us to continue delivering excellent service. If your plans bring you back to the area, we look forward to welcoming you again for another fantastic stay.Thank you for choosing us and for your kind words!Best regards,Madalina Costache -Cluster Guest Relations Manager

8/10 Bien

RAPHAEL

Voyage en groupe, Voyage d’affaires
Les points forts : Propreté, personnel et service, confort de la chambre
For two adults....
The location is very good, however, there are big differences between the rooms on the different colour areas, about their overall status and views. As far as my concern these rooms are fine for two adult only. The Reception team are great and helpful. Nice breakfast.
Séjour de 3 nuits en février 2024
Réponse de Madalina Costache -Cluster Guest Relations Manager le 28 févr. 2024
Dear Raphael,Thank you for sharing your feedback regarding your stay on Feb 23, 2024. We appreciate your insights, and we're pleased to hear that you found our location very good.We apologize for any discrepancies in the overall status and views of rooms in different color areas. Your comments will be taken into consideration as we continuously work to improve and provide the best experience for our guests.It's great to know that you found the rooms suitable for two adults and that our Reception team was both great and helpful. We're also delighted that you enjoyed the breakfast.If your future plans bring you back to our location, we would be honored to welcome you again and ensure a more consistent and enjoyable experience.Thank you for choosing us and taking the time to share your thoughts.Best regards,Madalina Costache -Cluster Guest Relations Manager

4/10 Médiocre

Roland

Voyage d’affaires
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement et confort de la chambre
Absolutely outdated rooms
20 year old rooms. Far away from the modern pictures on the website.
Séjour de 1 nuit en février 2024
Réponse de Madalina Costache -Cluster Guest Relations Manager le 28 févr. 2024
Dear Roland,Thank you for taking the time to share your thoughts about your recent stay with us. We sincerely apologize for any disappointment caused by the condition of the rooms, and we appreciate your honest feedback.We understand your concern and regret that the room experience did not meet your expectations. Your comments about outdated rooms are duly noted, and we assure you that we are actively working on upgrading and renovating our accommodations to align them with the modern standards expected by our guests.We value your insights, and your feedback will serve as a catalyst for positive change. If your travels bring you back our way, we would be grateful for another opportunity to provide you with an improved and more satisfying experience.Thank you for choosing us, and we appreciate your understanding.Best regards,Madalina Costache -Cluster Guest Relations Manager

10/10 Excellent

Rony

Voyage en famille, Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 4 nuits en janvier 2024
Réponse de Madalina Costache -Cluster Guest Relations Manager le 28 févr. 2024
Dear Rony,We are truly grateful for your fantastic 10/10 rating! Thank you for taking the time to share your positive experience with us.We are thrilled to know that your stay exceeded expectations, and we appreciate your acknowledgment of our efforts to make your time with us enjoyable.If there's anything specific you loved or if you have any additional feedback, feel free to share. We look forward to the opportunity to welcome you back for another perfect stay.Thank you for choosing us, and we appreciate your wonderful rating!Best regards,Madalina Costache -Cluster Guest Relations Manager

10/10 Excellent

Bassem

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Verdensklasse service af Mohammed
Dejlig stor værelse. Ingen larm
Séjour de 2 nuits en janvier 2024
Réponse de Madalina Costache -Cluster Guest Relations Manager le 28 févr. 2024
Dear BassemThank you for sharing your experience with us on Jan 26, 2024. We are thrilled to hear about your positive encounter with our service, particularly by Mohammed.It's wonderful that you enjoyed a spacious room and experienced a quiet and peaceful environment during your stay. Providing excellent service and comfort is our top priority, and we appreciate your acknowledgment.Should your travels bring you back our way, we look forward to the opportunity to welcome you again for another outstanding experience.Thank you for choosing us, and we appreciate your feedback!Best regards,Madalina Costache -Cluster Guest Relations Manager

10/10 Excellent

william

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excellent customer service
An excellent hotel close to many amenities. There was a smell in our room and we got an upgrade to a suit which was excellent customer service.
Séjour de 3 nuits en janvier 2024
Réponse de Madalina Costache -Cluster Guest Relations Manager le 27 janv. 2024
Dear William,Thank you for sharing your positive experience with us. We are delighted to hear that you had an excellent stay at our hotel and appreciated the proximity to various amenities.We sincerely apologize for the initial issue with the smell in your room, but we are pleased that our team was able to provide a solution by upgrading you to a suite. Delivering excellent customer service is our top priority, and we are thrilled to have met your expectations in this regard.If there's anything else you would like to share or if you have further suggestions, please feel free to reach out. We look forward to the pleasure of welcoming you back for another exceptional stay.Warm regards,Madalina Costache -Cluster Guest Relations Manager

10/10 Excellent

Salvatore

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2023

8/10 Bien

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en décembre 2023

10/10 Excellent

Kobi Yaakov

Voyage en famille, Voyage en groupe, Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en novembre 2023

8/10 Bien

Vladimir

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Furniture and plumbing in the room are quite outdated but functional. However, it was pretty clean. Since there is a kitchenette, I would recommend you to have napkins.
Séjour de 1 nuit en novembre 2023
Réponse de Madalina Costache - Cluster Guest Relations Manage le 29 nov. 2023
Dear VladimirThank you for taking the time to share your feedback with us. We appreciate your honest review.We're glad to hear that the room was functional and clean, even though you found the furniture and plumbing to be somewhat outdated. Your comments are valuable to us, and we will certainly take them into consideration for future improvements.We also appreciate your suggestion regarding napkins in the kitchenette. It's feedback like yours that helps us enhance the overall guest experience, and we will ensure to address this matter accordingly.If there are any other suggestions or specific details you would like to share, or if there's anything else we can do to make your future stays more enjoyable, please feel free to let us know.Thank you for choosing our hotel, and we look forward to the opportunity to welcome you back in the future.Best regards,Madalina CostacheCluster Guest Relation ManagerRadisson Blu Hotel & Park Inn by Radisson Bucharest

8/10 Bien

Antoine

Les points forts : Propreté, personnel et service, confort de la chambre
Séjour de 3 nuits en octobre 2023
Réponse de Madalina Costache - Cluster Guest Relations Manage le 15 nov. 2023
Dear Antoine,Thank you sincerely for taking the time to rate your recent stay with us and for awarding us an excellent 8 stars out of 10! We're delighted to hear that you had a positive experience.Your feedback is incredibly valuable to us, and it motivates our team to continue providing exceptional service. If there are specific aspects of your stay that you enjoyed or if there's anything we can do to make your next visit even better, please feel free to share your insights.We appreciate your choice to stay with us and look forward to welcoming you back for another enjoyable stay in the future.Warm regards,Madalina CostacheCluster Guest Relation ManagerRadisson Blu Hotel & Park Inn by Radisson Bucharest

4/10 Médiocre

Ayhan

Séjour de 1 nuit en octobre 2023
Réponse de Madalina Costache - Cluster Guest Relations Manage le 15 nov. 2023
Dear Ayhan,Thank you for sharing your feedback with us, and I apologize that your experience did not meet your expectations. We take all guest feedback seriously and are committed to addressing areas where we may have fallen short.Your satisfaction is important to us, and we would appreciate the opportunity to understand more about the issues you encountered. If you are comfortable sharing more details, it will help us to investigate and take corrective measures.We value your input and hope to have the chance to make amends on any future stays. If there's anything specific you'd like to discuss or if you have additional feedback, please feel free to reach out.Once again, I apologize for any inconvenience you experienced, and we appreciate your candid feedback.Best regards,Madalina CostacheCluster Guest Relation ManagerRadisson Blu Hotel & Park Inn by Radisson Bucharest

10/10 Excellent

Asher

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 7 nuits en septembre 2023
Réponse de Madalina Costache - Cluster Guest Relations Manage le 14 oct. 2023
Dear Asher, thank you for your feedback. We sincerely hope to have the pleasure of welcoming you back in the near future.Kind regards,Madalina Costache -Cluster Guest Relations Manager

10/10 Excellent

Alvaro

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Excellent place to stayed. Very friendly staff and always looking for solution. Morning staff give a very warm welcome and find a room in time. Thanks morning receptionist personnel!
Séjour de 2 nuits en septembre 2023
Réponse de Madalina Costache - Cluster Guest Relations Manage le 24 sept. 2023
Dear Alvaro,Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed your stay in Park Inn by Radisson Hotel. We are glad to learn that you loved your stay with us, and thank you for your appreciation of our staff members! Please rest assured your nice feedback will be shared with our hotel team - for sure it will make their dayBest Regards, Madalina CostacheCluster Guest Relations Manager

4/10 Médiocre

Shaun, Wembley

Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
The property is only 4* because it shares some of the facilities with the actual 4* Radisson hotel, the Park Inn is more like apartments which I wasn’t aware of before booking. The first ‘room’ I was given was more like a studio apartment which sounds great but in 30c weather the AC wasn’t working, when I raised this with reception the staff on shift during the day didn’t really care but apparently sent an engineer after I went out for dinner but when I returned nothing had been done about it. The night shift however were more helpful and ‘upgraded’ me to a 2 bed apartment which was in worse condition than the first but at least 2 of the 3 AC units worked in there. Going back to the condition of the apartments, both of the ones I was give. Looked nothing like the pictures on any of the listings with red trimmings, they were both simple old fashioned looking with a lot of wear and tear on everything. I would give the property 2* based on condition, 3* because of the shared facilities however definitely worth the price and a disgrace to the Radisson name
Séjour de 3 nuits en septembre 2023
Réponse de Madalina Costache - Cluster Guest Relations Manage le 24 sept. 2023
Dear Shaun, Thank you for choosing Park Inn by Radisson for your trip to Bucharest and for sharing your feedback with your fellow travelers. I am naturally disappointed to find that you did not enjoy your experience with us. Here at Park Inn by Radisson, we do have different types of decors which are usually up to our guests' liking due to the diversity they offer. I am really sorry that you found your allocated room to be different than the photos, however I would like to assure you that all the amenities and room offerings are the same, regardless of the decor. The comments you have raised regarding the poor service from our staff have been noted and passed on to the relevant Heads of Department for remedial actions to be taken and also your observations about the temperature have been discussed with the Engineering Manager to make sure he will reinforce with the team the importance of all details while checking the rooms as our guest’s comfort is our main guideline. It is thanks to such valuable comments like yours that we are able to further improve our services for which we are very grateful. Thank you again for bringing your concerns to our attention and on behalf of our entire team here at Park Inn by Radisson, we would like to thank you once again for choosing our hotel.Best wishes,Madalina CostacheCluster Guest Relations Manager

10/10 Excellent

Vaszary

Séjour de 1 nuit en septembre 2023
Réponse de Madalina Costache - Cluster Guest Relations Manage le 24 sept. 2023
Dear Vaszary,Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed your stay in Park Inn by Radisson Hotel. We are glad to learn that you loved your stay with us, and thank you for your appreciation of our staff members! Please rest assured your nice feedback will be shared with our hotel team - for sure it will make their dayBest Regards, Madalina CostacheCluster Guest Relations Manager