Avis sur Royal Decameron Complex All Inclusive
Royal Decameron Complex All Inclusive
Lazaro Cardenas 150, Nuevo Vallarta, Bucerías, NAY
Avis
7,8
Bien
8,4/10
Propreté
8,8/10
Personnel et service
7,4/10
Équipements
7,4/10
Infrastructures et conditions de l’hébergement
7,6/10
Écoresponsabilité
Avis
Voyage en couple
23 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 6 nuits en avril 2024
Réponse de Karina Pastrán Guest Service Manager le 25 avr. 2024
Chère Mademoiselle Esther,Au nom de l'Hôtel Royal Decameron, nous vous transmettons nos plus chaleureuses salutations et vous remercions d'avoir pris le temps de partager vos précieux commentaires avec nous.Il est satisfaisant de savoir que vous avez apprécié le traitement amical et professionnel de notre personnel et que vous avez apprécié vos vacances dans nos installations.Nous serons attentifs à votre prochaine visite pour vous servir comme vous le méritez dans l'une de nos destinations Decameron.Cordialement,
10/10 Excellent
Pascal
Voyage en couple
11 avr. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Pascal
Séjour de 5 nuits en avril 2023
Réponse de Karina Pastrán Guest Service Manager le 18 avr. 2023
Dear guest,In name of Royal Decameron complex we want to thank you for sharing us your experience in our resort and your great rating.We hope your vacation has been great and you will visit us very soon.Will be a pleasure have you again in RDCKing Regards
10/10 Excellent
Alain, Costa Rica
Voyage en famille
27 févr. 2020
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Alain
Séjour de 7 nuits en février 2020
Réponse de Ricardo Aviña. le 14 mars 2020
Cher invité.
Au nom de l'hôtel Royal Decameron Complex, nous vous remercions de partager votre excellente note et vos retours sur cette plateforme, nous sommes heureux de savoir que votre expérience à l'hôtel a été à votre plus grande satisfaction. Nous espérons avoir le plaisir de vous servir à nouveau lors de vos prochaines vacances.
Cordialement.
Ricardo Aviña-Manager du service client.
6/10 Satisfaisant
Voyageur vérifié
15 janv. 2019
Les points forts : Personnel et service et équipements
Voyageur vérifié
Séjour de 2 nuits en janvier 2019
Réponse de Ricardo Aviña le 15 janv. 2019
Thanks for sharing your experience with us, I hope that you give us the opportunity to serve you in a near future and give you the best service we offer
4/10 Médiocre
Laura, Sherwood park
Voyage en famille
23 mai 2024
Les points faibles : Équipements
Laura
Séjour de 9 nuits en février 2024
8/10 Bien
parish Lou
Voyage en famille avec de jeunes enfants, Voyage en famille, Voyage en groupe, Voyage en couple
23 mai 2024
Les points forts : Personnel et service
parish Lou
Séjour de 7 nuits en mai 2024
10/10 Excellent
Geronima Cual
Voyage en famille avec de jeunes enfants
22 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Geronima Cual
Séjour de 7 nuits en mai 2024
6/10 Satisfaisant
Kallista
Voyage en couple
22 mai 2024
Les points forts : Propreté
Kallista
Séjour de 5 nuits en mai 2024
4/10 Médiocre
Felipe
Voyage en famille
19 mai 2024
Les points forts : Propreté
Les points faibles : Personnel et service
Felipe
Séjour de 3 nuits en mai 2024
8/10 Bien
Richard
Voyage en couple
17 mai 2024
Les points forts : Propreté et personnel et service
Richard
Séjour de 7 nuits en mai 2024
10/10 Excellent
Timothy
Voyage en couple
17 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Timothy
Séjour de 10 nuits en mars 2024
10/10 Excellent
Laura Viviana Flores
Voyage en famille
17 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Laura Viviana Flores
Séjour de 4 nuits en mai 2024
10/10 Excellent
Julio Eduardo Rodriguez Montes de, tecámac
Voyage en famille
16 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Julio Eduardo Rodriguez Montes de
Séjour de 4 nuits en mai 2024
6/10 Satisfaisant
Haley
Voyage en couple
15 mai 2024
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Haley
Séjour de 5 nuits en mai 2024
8/10 Bien
Vienna
Voyage en couple
15 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Vienna
Séjour de 7 nuits en mai 2024
8/10 Bien
Ana Bertha
Voyage en famille
15 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Ana Bertha
Séjour de 7 nuits en mai 2024
6/10 Satisfaisant
Maya
14 mai 2024
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Maya
Séjour de 7 nuits en avril 2024
10/10 Excellent
Vijaya Anand
13 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Vijaya Anand
Séjour de 4 nuits en mars 2024
8/10 Bien
Cynthia
12 mai 2024
Les points forts : Propreté, personnel et service, équipements
Cynthia
Séjour de 10 nuits en mai 2024
Réponse de mariana Argote Guest Service. le 12 mai 2024
Dear, Cynthia. Greetings from this tropical paradise, we are proud that you had a pleasant stay, we are very grateful for your comments about the waitresses, who have already received your kind comment and are more motivated to give their best effort every day to improve the satisfaction of our guests, we are sorry that the food was not to your total satisfaction, we are working on a continuous improvement in the management and production of food.We look forward to your visit, to create new and better stories of travel, comfort and relaxation. Thank you again for your visit.
10/10 Excellent
kemal
12 mai 2024
Les points forts : Propreté et équipements
kemal
Séjour de 7 nuits en mai 2024
Réponse de mariana Argote Guest Service. le 12 mai 2024
Dear Kemal Greetings from this tropical paradise, we are proud to know that you had a pleasant stay, it is a pleasure to know that the experience of food, people, activities, beach, and entertainment have been of your total satisfaction.We look forward to your visit, to create new and better stories of travel, comfort and relaxation. Thank you again for your visit.
6/10 Satisfaisant
Patrick
Voyage en couple
12 mai 2024
Les points forts : Propreté
Patrick
Séjour de 8 nuits en mai 2024
Réponse de mariana Argote Guest Service. le 12 mai 2024
Dear Patrick, Greetings from this tropical paradise, we are proud to know that you had a pleasant stay, it is a pleasure to know that you have chosen us once again as your vacation destination, we deeply regret that this visit has not been to your total satisfaction, we deeply appreciate the opportunity to improve by sharing your kind comments, as part of the program of continuous improvement and quality of service your comments will be evaluated with the intention of improving the points mentioned, to generate greater satisfaction in each of our guests.We look forward to your visit soon, to create new and better stories of travel, comfort and relaxation. Thank you again for your visit.
2/10 Horrible
Catherine Laura
Voyage en famille
12 mai 2024
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Catherine Laura
Séjour de 5 nuits en mai 2024
Réponse de mariana Argote Guest Service. le 12 mai 2024
Dear Mrs Catherine, Laura. Greetings from this tropical paradise, it is a pride to KNOW that you had a pleasant stay, it fills us with joy that you chose us to hold such an important celebration and that you allowed us to be part of it, we deeply regret each of the inconveniences that has done us a favor to externalize, as part of our program of continuous improvement in quality and service, your comments have been shared with the responsible areas with the intention of improving in each area of opportunity that you have mentioned to us, to generate greater satisfaction in each of our guests.We hope to have your visit soon, to create new and better stories of travel, comfort and relaxation.Thank you again for your visit.
8/10 Bien
Darryl
Voyage en famille avec de jeunes enfants
11 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Darryl
Séjour de 7 nuits en mai 2024
Réponse de mariana Argote Guest Service. le 12 mai 2024
Dear Darryl, 348 / 5.000Resultados de traducciónResultado de traducciónGreetings from this tropical paradise, we are proud to know that you had a pleasant stay, we are delighted that you have chosen us for your vacation and that these have been to your satisfaction.We hope to have your visit soon, to create new and better stories of travel, comfort and relaxation.Thanks again for your visit.
10/10 Excellent
Devon
11 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Devon
Séjour de 7 nuits en avril 2024
10/10 Excellent
GEORGE Patrick
10 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
GEORGE Patrick
Séjour de 8 nuits en mai 2024
Réponse de mariana Argote Guest Service. le 12 mai 2024
Dear George, Greetings from this tropical paradise, we are proud to know that you had a pleasant stay, we are delighted that you have chosen us for your vacation and that these have been to your satisfaction.We hope to have your visit soon, to create new and better stories of travel, comfort and relaxation.Thanks again for your visit.
10/10 Excellent
carol, laredo
Voyage en couple
10 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
carol
Séjour de 9 nuits en mai 2024
10/10 Excellent
Annalisa
Voyage en couple
10 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Annalisa
Séjour de 6 nuits en mai 2024
10/10 Excellent
Jason
10 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Jason
Séjour de 7 nuits en avril 2024
10/10 Excellent
Jesús
Voyage en couple
10 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jesús
Séjour de 4 nuits en mai 2024
8/10 Bien
Jorge Eduardo
Voyage en famille
9 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jorge Eduardo
Séjour de 4 nuits en mai 2024
6/10 Satisfaisant
Christian
Voyage en couple
9 mai 2024
Christian
Séjour de 4 nuits en mai 2024
Réponse de Mariana Argote Guest Service Department le 9 mai 2024
Dear Christian,Receive a cordial greeting hoping you are having a pleasant day.We appreciate the time you took sharing us your experience in one of our Hotels where you enjoyed your stay takin pleasure with our services and facilities.Currently our Wi-Fi is available in our common areas and in rooms with an oceanfront category. Also, we have pools that close until 7pm, however, we have already shared your suggested time for your contemplation. Likewise, we continue to expand and improve our variety of foods, also providing assistance to people with special or restricted diets.It will be a pleasure if you give us the opportunity to be part of your vacation again and see our improvements.Cordially
4/10 Médiocre
Whitcliffe B
Voyage en groupe, Voyage en couple
8 mai 2024
Les points forts : Personnel et service et équipements
Whitcliffe B
Séjour de 14 nuits en avril 2024
8/10 Bien
Gloria
Voyage en couple
8 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Gloria
Séjour de 10 nuits en avril 2024
8/10 Bien
Shirley
Voyage en groupe
7 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Shirley
Séjour de 10 nuits en avril 2024
8/10 Bien
Girlie Gaudiano Villoga
Voyage en couple
5 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Girlie Gaudiano Villoga
Séjour de 6 nuits en avril 2024
Réponse de Mariana Argote Guest Service. le 7 mai 2024
Dear guestFor Decameron Hotels, the most important thing is you, our guests, and that you are able to enjoy your stay to the fullest thanks to each of the facilities we have for you.We are pleased to know that you enjoyed our All Inclusive, letting yourself be carried away by the beautiful sunsets while enjoying our a la carte restaurants, bars, swimming pools and more.We know that you deserve the best, that is why we continue to improve each of our services and facilities by renovating our property in rooms and common areas, adding services and amenities that we know you will enjoy.It will be a pleasure to have you visit again and be your hosts.Sincerely
10/10 Excellent
Joyce
4 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Joyce
Séjour de 7 nuits en avril 2024
Réponse de Mariana Argote Guest Service. le 7 mai 2024
Dear Joyce,On behalf of Decameron Hotels, please receive our most sincere thanks for sharing your experience in one of our hotels through your rating.It will be a pleasure to have you visit again and enjoy each of the improvements that only Decameron has for you and your family.See you on your next visit.Cordially
10/10 Excellent
georgia
4 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
georgia
Séjour de 7 nuits en avril 2024
Réponse de Mariana Argote Guest Service. le 7 mai 2024
Dear guest,On behalf of the Royal Decameron complex we want to thank you for sharing with us your experience at our resort and your excellent rating.We hope your vacation was great and that you visit us very soon.It will be a pleasure to have you again in one of our destinations enjoying the best all-inclusive.Sincerely
8/10 Bien
Luis
Voyage en couple
4 mai 2024
Les points forts : Propreté, personnel et service, équipements
Luis
Séjour de 7 nuits en avril 2024
Réponse de Karina Pastran. le 5 mai 2024
Dear Luis, First of all we want to thank you for choosing us as your vacation destination, it is a real privilege that you have made us part of your memorable vacation, it fills us with joy to know that you enjoyed the magic of our beaches, the excellent treatment of our employees and the activities you did, likewise we appreciate your kind comment about the variety of food at the buffet, no doubt this comment will be shared with the management in charge so that your comment is taken into account and give greater satisfaction to our guests.We look forward to your soon return to any of our destinations to continue creating memorable vacation experiences. Best Regards.
6/10 Satisfaisant
Leah
Voyage en couple
3 mai 2024
Les points forts : Personnel et service
Leah
Séjour de 11 nuits en avril 2024
Réponse de Karina Pastran. le 4 mai 2024
Dear Leah At Royal Decameron we are infinitely grateful that you have taken the time to share your experience through this platform, we are proud to know that the staff was attentive to each of your requests and that we achieved together a memorable vacation, however we also regret that you have had the inconveniences mentioned, your feedback is helpful to improve and get a better satisfaction is our guests, We hope to have you back soon in one of our destinations, to continue creating memorable stories. Thank you for choosing us.Best regards.
4/10 Médiocre
Jennifer L
Voyage en groupe
3 mai 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jennifer L
Séjour de 7 nuits en mars 2024
Réponse de Mariana Argote Guest Service. le 3 mai 2024
Dear Miss Jennifer,Rreceive a warm greeting hoping you are having a great day.Our main purpose is to ensure that you enjoy your vacation to the fullest and provide you with quality service. That is why we are sorry to read the inconveniences you had during your stay.In order to improve our facilities and provide you with the service you deserve, we will share your comments and take the necessary corrective actions.We hope to have the opportunity to be part of your vacation again.Cordially.
10/10 Excellent
Courtney
Voyage en groupe
3 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Courtney
Séjour de 10 nuits en avril 2024
Réponse de Mariana Argote Guest Service. le 3 mai 2024
Dear CourtneyAt Decameron Hotels we are happy to know that you enjoyed your stay to the fullest.Thank you for taking the time to share your valuable experience with us. We will continue to improve to make your vacation the best.We are waiting for you very soon!Kind regards.
10/10 Excellent
Barbara
3 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Barbara
Séjour de 10 nuits en avril 2024
Réponse de Mariana Argote Guest Service. le 7 mai 2024
Dear guest,At The Royal Decameron Complex Hotels we are happy to know that you enjoyed your stay with us.Thank you for taking the time to share your valuable experience with us. We will continue to improve to make your vacation the best.We hope to see you back soon!Cordially,
8/10 Bien
John, Portland
Voyage en famille avec de jeunes enfants, Voyage en groupe
2 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
John
Séjour de 12 nuits en avril 2024
Réponse de Karina Pastrán Guest Service Manager le 3 mai 2024
Dear John, It has been a real pleasure to know that you chose us as your vacation destination and we are delighted to know that you enjoyed your stay, and the the magic of our colors and the personalized service of our staff have satisfied your vacation needs. We regret that you were not able to access our exquisite specialty restaurants, we hope to have you soon in our facilities to serve you in the way you deserve, please do not hesitate to contact guest services to support you with your reservations.
10/10 Excellent
Corrina
Voyage en famille
2 mai 2024
Les points forts : Propreté, personnel et service, équipements
Corrina
Séjour de 7 nuits en avril 2024
Réponse de Mariana Argote Guest Service. le 3 mai 2024
Dear Corrina,At Decameron Hotels we want to thank you enormously for sharing your experience and your incredible rating with us. We are pleased to know that your stay was pleasant enjoying each of the services we have for you.We will continue working constantly to provide you with a better vacation destination every day.We hope to see you very soon.Kind regards.
4/10 Médiocre
William, Vancouver
2 mai 2024
William
Séjour de 14 nuits en avril 2024
4/10 Médiocre
Marley
2 mai 2024
Marley
Séjour de 7 nuits en avril 2024
8/10 Bien
Marcel
Voyage en famille
1 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Marcel
Séjour de 11 nuits en avril 2024
Réponse de Karina Pastrán Guest Service Manager le 3 mai 2024
Dear Marcel, It has been a real pleasure to know that you have chosen us as your vacation destination and we are delighted to know that you have enjoyed your stay, that the natural beauty of our surroundings has been a fundamental factor to complete this beautiful vacation story, We hope to have you back soon to continue writing stories of joy and happiness in our facilities.
6/10 Satisfaisant
Jessica, Bend
Voyage en famille
1 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jessica
Séjour de 4 nuits en avril 2024
Réponse de Karina Pastrán Guest Service Manager le 3 mai 2024
Dear Jessica, It is a real pleasure to know that you chose us as your vacation destination and we are delighted to know that you enjoyed your stay, that the natural beauty of our beaches and pools have helped to fulfill your relaxation needs, that the water sports such as Kayaking have been a fundamental part of your stay, and that each of our shows have been to your total satisfaction, We always strive to meet the demands of our valued guests, it is a pity that the room was not to your liking, we would have loved to have the availability in the rooms to provide the required room, however, due to the high season it was somewhat difficult for us.We hope to have you again soon in our facilities to continue writing stories of joy and happiness.
10/10 Excellent
Juan
1 mai 2024
Juan
Séjour de 7 nuits en avril 2024
6/10 Satisfaisant
Rexford
1 mai 2024
Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Rexford
Séjour de 14 nuits en avril 2024
Réponse de Mariana Argote Guest Service. le 3 mai 2024
Dear Rexford,In name of Royal Decameron complex we want to thank you for sharing us your experience in our resort and your great rating.We hope your vacation has been great and you will visit us very soon.Will be a pleasure have you again in RDC.King Regards