Bâtiment design

Avis sur Royal Decameron Complex All Inclusive

3.5 out of 5
Royal Decameron Complex All Inclusive
Lazaro Cardenas 150, Nuevo Vallarta, Bucerías, NAY

Avis

7,8

Bien

Note des voyageurs de 10 (Excellent), d’après 306 avis sur 1011." "
Note des voyageurs de 8 (Bien), d’après 395 avis sur 1011." "
Note des voyageurs de 6 (Satisfaisant), d’après 189 avis sur 1011." "
Note des voyageurs de 4 (Médiocre), d’après 76 avis sur 1011." "
Note des voyageurs de 2 (Horrible), d’après 45 avis sur 1011." "

8,4/10

Propreté

8,8/10

Personnel et service

7,4/10

Équipements

7,4/10

Infrastructures et conditions de l’hébergement

7,6/10

Écoresponsabilité

Avis

8/10 Bien

Esther

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Les membres du personnel étaient vraiment gentils et souriants. Bon rapport qualité/prix.
Séjour de 6 nuits en avril 2024
Réponse de Karina Pastrán Guest Service Manager le 25 avr. 2024
Chère Mademoiselle Esther,Au nom de l'Hôtel Royal Decameron, nous vous transmettons nos plus chaleureuses salutations et vous remercions d'avoir pris le temps de partager vos précieux commentaires avec nous.Il est satisfaisant de savoir que vous avez apprécié le traitement amical et professionnel de notre personnel et que vous avez apprécié vos vacances dans nos installations.Nous serons attentifs à votre prochaine visite pour vous servir comme vous le méritez dans l'une de nos destinations Decameron.Cordialement,

10/10 Excellent

Pascal

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
service
Séjour de 5 nuits en avril 2023
Réponse de Karina Pastrán Guest Service Manager le 18 avr. 2023
Dear guest,In name of Royal Decameron complex we want to thank you for sharing us your experience in our resort and your great rating.We hope your vacation has been great and you will visit us very soon.Will be a pleasure have you again in RDCKing Regards

10/10 Excellent

Alain, Costa Rica

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Tout est vraiment fantastique et amusant en même temp , cela a été une semaine de vacance pour les 15 ans de ma fille , ma femme et moi et elle a été vraiment ravie de vivre cette expérience . Merci pour cette semaine de rêve.
Séjour de 7 nuits en février 2020
Réponse de Ricardo Aviña. le 14 mars 2020
Cher invité. Au nom de l'hôtel Royal Decameron Complex, nous vous remercions de partager votre excellente note et vos retours sur cette plateforme, nous sommes heureux de savoir que votre expérience à l'hôtel a été à votre plus grande satisfaction. Nous espérons avoir le plaisir de vous servir à nouveau lors de vos prochaines vacances. Cordialement. Ricardo Aviña-Manager du service client.

6/10 Satisfaisant

Voyageur vérifié

Les points forts : Personnel et service et équipements
Séjour de 2 nuits en janvier 2019
Réponse de Ricardo Aviña le 15 janv. 2019
Thanks for sharing your experience with us, I hope that you give us the opportunity to serve you in a near future and give you the best service we offer

4/10 Médiocre

Laura, Sherwood park

Voyage en famille
Les points faibles : Équipements
The way you do the sign up for meals in the special restaurants is terrible! The line up to sign in is terrible. We never went ones to a special meal, and most of our meals where spent across the road at the sports bar 😥
Séjour de 9 nuits en février 2024

8/10 Bien

parish Lou

Voyage en famille avec de jeunes enfants, Voyage en famille, Voyage en groupe, Voyage en couple
Les points forts : Personnel et service
In terms of price its reasonable. Staff are close to perfect if they all know how to speak english or a bit at leat Few issues thats needs to address Bathrooms and washroom smells bad needs air freshener Numerous staff dont understand english Wifi is very weak elsewhere Pool closes 6pm.
Séjour de 7 nuits en mai 2024

10/10 Excellent

Geronima Cual

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great experience. Clean property and great staff
Séjour de 7 nuits en mai 2024

6/10 Satisfaisant

Kallista

Voyage en couple
Les points forts : Propreté
This resort is nice over all. Rooms are cleans, staff is friendly, this biggest area of disappointment was the food. Most was bland/repeated. The dinner options that are typically more elevated, we still more simplistic- not bad but nothing excellent.
Séjour de 5 nuits en mai 2024

4/10 Médiocre

Felipe

Voyage en famille
Les points forts : Propreté
Les points faibles : Personnel et service
We felt like the hotel was out dated. We did appreciate that it was kept clean. The food was subpar at best. The staff was very friendly and professional
Séjour de 3 nuits en mai 2024

8/10 Bien

Richard

Voyage en couple
Les points forts : Propreté et personnel et service
Staff were friendly and helpful even though there were lmited options for food, as only two of five restaurants open at a time. No in room coffee so had to search for it every morning.
Séjour de 7 nuits en mai 2024

10/10 Excellent

Timothy

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We loved this place planning to go back this year . The staff is amazing we wanted for nothing the food was good the place is clean the grounds well manicured beautiful beaches ..cant wait to go back
Séjour de 10 nuits en mars 2024

10/10 Excellent

Laura Viviana Flores

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 4 nuits en mai 2024

10/10 Excellent

Julio Eduardo Rodriguez Montes de, tecámac

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Muy buena experiencia en general super recomendable
Séjour de 4 nuits en mai 2024

6/10 Satisfaisant

Haley

Voyage en couple
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Definitely could use some renovations, maybe fridges in the hotels but the staff was very lovely.
Séjour de 5 nuits en mai 2024

8/10 Bien

Vienna

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We stayed a week at this resort and loved our stay. The staff were so friendly from check in, during, and check out. The whole process was very seamless. The resort looks just as beautiful as it does in photos. There were several pools around, including an adults only pool, which we spent lots of time in. Only complaint was that the pools closed early (6/7pm)- but understandable as staff were cleaning the area for the next day. There were lots of activities to do throughout the day, and a different show each night. The theatre staff are so talented and was amazed by the performances. Food was alright. Standard for an all-inclusive place. The buffet selections rotate slightly each day. The a-la-carte restaurants could improve slightly with the booking process (bookings open up at 8am with limited seatings… and book up quick if you aren’t early!) The rooms are a bit dated but we didn’t mind. The rooms were always cleaned and supplied with fresh towels and toiletries. We wished the wifi was more accessible throughout the resort. There were only certain areas that had wifi. Overall, beautiful and reasonably priced resort to stay at!
Séjour de 7 nuits en mai 2024

8/10 Bien

Ana Bertha

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The shows were excellent, the atmosphere excellent the service excellent food is good variety , just a couple of things like pork hard like rock and need a snack bar between 3:00 pm and 6:00 pm If you can fix that You can easily get a 5 star rating because overall it is a great place for a family reunion thanks to all the hard working people for a great job from servers to house keeping great job
Séjour de 7 nuits en mai 2024

6/10 Satisfaisant

Maya

Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
The staff was pretty good and friendly and there were shows every night which were pretty entertaining to watch. The major things I didn’t like were the amount of iguanas that were actually on the resort without warning. I accidently fell asleep at the pool and I woke up to a giant reptile chilling my my foot which caught me completely off guard considering when they feel threatened they slap you with their tail which hurts. There are no elevators period so hiking a giant suitcase up three flights of stairs with turns was unexpected as well. The rooms were a catfish from the pictures that are advertisers the rooms look more like a motel room and the bathroom doesn’t have a shower head. The water is cold as well and the pressure is low. The floor is dirty too so bring house shoes for the floor. The sheets in my bed had stains on it and the tables were stained from wet cups being left on it so you saw all the rings from the cups on the tables. And the lighting in the bathroom is also super dark. The food also was nasty, I was expecting Mexican food or something close in the culture but I didn’t get that.
Séjour de 7 nuits en avril 2024

10/10 Excellent

Vijaya Anand

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 4 nuits en mars 2024

8/10 Bien

Cynthia

Les points forts : Propreté, personnel et service, équipements
The rooms could use some updating !! The food was out to long and dried up! The housekeeping ladies were terrific! Very kind and helpful and kept my room clean and gave me everything I needed! Over all I was happy with my stay and would return to Royal Decameron in the future!’
Séjour de 10 nuits en mai 2024
Réponse de mariana Argote Guest Service. le 12 mai 2024
Dear, Cynthia. Greetings from this tropical paradise, we are proud that you had a pleasant stay, we are very grateful for your comments about the waitresses, who have already received your kind comment and are more motivated to give their best effort every day to improve the satisfaction of our guests, we are sorry that the food was not to your total satisfaction, we are working on a continuous improvement in the management and production of food.We look forward to your visit, to create new and better stories of travel, comfort and relaxation. Thank you again for your visit.

10/10 Excellent

kemal

Les points forts : Propreté et équipements
Food, People, activities, beach, entertainment
Séjour de 7 nuits en mai 2024
Réponse de mariana Argote Guest Service. le 12 mai 2024
Dear Kemal Greetings from this tropical paradise, we are proud to know that you had a pleasant stay, it is a pleasure to know that the experience of food, people, activities, beach, and entertainment have been of your total satisfaction.We look forward to your visit, to create new and better stories of travel, comfort and relaxation. Thank you again for your visit.

6/10 Satisfaisant

Patrick

Voyage en couple
Les points forts : Propreté
We have been to this resort a number of times, and found this latest trip that the food options and the service was disappointing. Half the restaurants were either closed or rotating open times. Service at the restaurants was very slow as well. The entertainment was the same tired shows that need some new ideas.
Séjour de 8 nuits en mai 2024
Réponse de mariana Argote Guest Service. le 12 mai 2024
Dear Patrick, Greetings from this tropical paradise, we are proud to know that you had a pleasant stay, it is a pleasure to know that you have chosen us once again as your vacation destination, we deeply regret that this visit has not been to your total satisfaction, we deeply appreciate the opportunity to improve by sharing your kind comments, as part of the program of continuous improvement and quality of service your comments will be evaluated with the intention of improving the points mentioned, to generate greater satisfaction in each of our guests.We look forward to your visit soon, to create new and better stories of travel, comfort and relaxation. Thank you again for your visit.

2/10 Horrible

Catherine Laura

Voyage en famille
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
I paid extra for an ocean front room & the room they gave us was filthy, disgusting & no ocean view. It was beside a stage area so zero sleep. Flimsy patio door on the ground with inadequate locks. Mirror was missing from bathroom wall & it was so filthy we couldn’t unpack. When I asked for another room the front desk man was rude & made us wait until morning. It was the worst night of my life. I booked for my husband’s 60th birthday & was crushed. We finally got moved the following day by a lovely staff lady. But very upset that we lost our first day & the money we paid. This resort is old & run down, do not spend your money here. The staff for the most part are lovely though. I was like my first night money credited back.
Séjour de 5 nuits en mai 2024
Réponse de mariana Argote Guest Service. le 12 mai 2024
Dear Mrs Catherine, Laura. Greetings from this tropical paradise, it is a pride to KNOW that you had a pleasant stay, it fills us with joy that you chose us to hold such an important celebration and that you allowed us to be part of it, we deeply regret each of the inconveniences that has done us a favor to externalize, as part of our program of continuous improvement in quality and service, your comments have been shared with the responsible areas with the intention of improving in each area of opportunity that you have mentioned to us, to generate greater satisfaction in each of our guests.We hope to have your visit soon, to create new and better stories of travel, comfort and relaxation.Thank you again for your visit.

8/10 Bien

Darryl

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very clean and good food. No bar fridge in rooms, lots of local Mexicans at resort.
Séjour de 7 nuits en mai 2024
Réponse de mariana Argote Guest Service. le 12 mai 2024
Dear Darryl, 348 / 5.000Resultados de traducciónResultado de traducciónGreetings from this tropical paradise, we are proud to know that you had a pleasant stay, we are delighted that you have chosen us for your vacation and that these have been to your satisfaction.We hope to have your visit soon, to create new and better stories of travel, comfort and relaxation.Thanks again for your visit.

10/10 Excellent

Devon

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 7 nuits en avril 2024

10/10 Excellent

GEORGE Patrick

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great staff and great food
Séjour de 8 nuits en mai 2024
Réponse de mariana Argote Guest Service. le 12 mai 2024
Dear George, Greetings from this tropical paradise, we are proud to know that you had a pleasant stay, we are delighted that you have chosen us for your vacation and that these have been to your satisfaction.We hope to have your visit soon, to create new and better stories of travel, comfort and relaxation.Thanks again for your visit.

10/10 Excellent

carol, laredo

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
For the money, This is a great value. there is an adults only section with huge pool, restaurant and bar. Entertainment at several location every night. Casino within walking distance. English speaking staff although we also speak Spanish
Séjour de 9 nuits en mai 2024

10/10 Excellent

Annalisa

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very nice staff willing to help and serve you
Séjour de 6 nuits en mai 2024

10/10 Excellent

Jason

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 7 nuits en avril 2024

10/10 Excellent

Jesús

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Todo está muy limpio y ordenado, el personal es muy amable.
Séjour de 4 nuits en mai 2024

8/10 Bien

Jorge Eduardo

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Muy buen lugar para relajarse
Séjour de 4 nuits en mai 2024

6/10 Satisfaisant

Christian

Voyage en couple
It was a nice getaway for us but improvement with wifi throughout, pools with longer open times than 9-6, and better food quality.
Séjour de 4 nuits en mai 2024
Réponse de Mariana Argote Guest Service Department le 9 mai 2024
Dear Christian,Receive a cordial greeting hoping you are having a pleasant day.We appreciate the time you took sharing us your experience in one of our Hotels where you enjoyed your stay takin pleasure with our services and facilities.Currently our Wi-Fi is available in our common areas and in rooms with an oceanfront category. Also, we have pools that close until 7pm, however, we have already shared your suggested time for your contemplation. Likewise, we continue to expand and improve our variety of foods, also providing assistance to people with special or restricted diets.It will be a pleasure if you give us the opportunity to be part of your vacation again and see our improvements.Cordially

4/10 Médiocre

Whitcliffe B

Voyage en groupe, Voyage en couple
Les points forts : Personnel et service et équipements
Overall a nice place. We had a few issues with the room but they were mostly rectified. We were in building 6 with no hot water for the most part. Our sink was clogged from day one and it took 5 days to fix. The shower didn't drain properly and was never fixed. They eventually moved us to building 4 of the last two days of our trip. Pretty laughable. But we weren't upset and they did throw in a couples massage for our inconvenience. With this great location, one would think they would want to keep it up. Yes it's dated but on the bright side it's really well staffed. The people are friendly. Food is above average. Lots to do for activities and close access to Bucerias. The only thing that left a bad taste in my mouth was the beach activities guy. He was a Goof! He caused our friends to capsize in a kayak where an ore broke. He then made them pay for the ore. He is poorly trained and tried to put us in jeopardy but I told him to move away, we have kayaked before... other than that, a nice relaxing time in the sun. The beach is really nice , pools are well maintained. Close access to Puerto Vallarta. Although this is an all inclusive, there was much better food in Bucerias!
Séjour de 14 nuits en avril 2024

8/10 Bien

Gloria

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
How clean the resort was.
Séjour de 10 nuits en avril 2024

8/10 Bien

Shirley

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Friendly everywhere! Someone needs to decide whether or not a person can save a lounge chair at a pool! And the à la carte reservation process needs a look as well. Hard to believe everything was booked by 8:02 am. No worries we survived!
Séjour de 10 nuits en avril 2024

8/10 Bien

Girlie Gaudiano Villoga

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We stayed in block 3 with the great view All the service staff was great start from housekeeping food service attendants , Bar tender and all the facility attendants.. We enjoyed the fresh fruits ,juices and food and surely tried different dish day by day even if mostly Mexican dish is in the menu we’re happy that we got to taste and experience the Mexican vibe for a week of staying In our own opinion The place is not extravagant but the ambience is Better and good enough to relaxed while having unlimited pina colada ☺️😍
Séjour de 6 nuits en avril 2024
Réponse de Mariana Argote Guest Service. le 7 mai 2024
Dear guestFor Decameron Hotels, the most important thing is you, our guests, and that you are able to enjoy your stay to the fullest thanks to each of the facilities we have for you.We are pleased to know that you enjoyed our All Inclusive, letting yourself be carried away by the beautiful sunsets while enjoying our a la carte restaurants, bars, swimming pools and more.We know that you deserve the best, that is why we continue to improve each of our services and facilities by renovating our property in rooms and common areas, adding services and amenities that we know you will enjoy.It will be a pleasure to have you visit again and be your hosts.Sincerely

10/10 Excellent

Joyce

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 7 nuits en avril 2024
Réponse de Mariana Argote Guest Service. le 7 mai 2024
Dear Joyce,On behalf of Decameron Hotels, please receive our most sincere thanks for sharing your experience in one of our hotels through your rating.It will be a pleasure to have you visit again and enjoy each of the improvements that only Decameron has for you and your family.See you on your next visit.Cordially

10/10 Excellent

georgia

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 7 nuits en avril 2024
Réponse de Mariana Argote Guest Service. le 7 mai 2024
Dear guest,On behalf of the Royal Decameron complex we want to thank you for sharing with us your experience at our resort and your excellent rating.We hope your vacation was great and that you visit us very soon.It will be a pleasure to have you again in one of our destinations enjoying the best all-inclusive.Sincerely

8/10 Bien

Luis

Voyage en couple
Les points forts : Propreté, personnel et service, équipements
I Liked in general the property it's cute and they do have a lot of activities to interact. Unfortunately you don't have something Unique And I totally Unlike the variety of food in the buffetts
Séjour de 7 nuits en avril 2024
Réponse de Karina Pastran. le 5 mai 2024
Dear Luis, First of all we want to thank you for choosing us as your vacation destination, it is a real privilege that you have made us part of your memorable vacation, it fills us with joy to know that you enjoyed the magic of our beaches, the excellent treatment of our employees and the activities you did, likewise we appreciate your kind comment about the variety of food at the buffet, no doubt this comment will be shared with the management in charge so that your comment is taken into account and give greater satisfaction to our guests.We look forward to your soon return to any of our destinations to continue creating memorable vacation experiences. Best Regards.

6/10 Satisfaisant

Leah

Voyage en couple
Les points forts : Personnel et service
The staff were fabulous for the most part. We asked for a lamp we never received. The food was hit and miss. The rooms were clean but no coffee in the room, the shower leaked and we did have 1 cockroach in the room. The pools were gross by mid afternoon, someone threw up and the staff did nothing. I would not go there again.
Séjour de 11 nuits en avril 2024
Réponse de Karina Pastran. le 4 mai 2024
Dear Leah At Royal Decameron we are infinitely grateful that you have taken the time to share your experience through this platform, we are proud to know that the staff was attentive to each of your requests and that we achieved together a memorable vacation, however we also regret that you have had the inconveniences mentioned, your feedback is helpful to improve and get a better satisfaction is our guests, We hope to have you back soon in one of our destinations, to continue creating memorable stories. Thank you for choosing us.Best regards.

4/10 Médiocre

Jennifer L

Voyage en groupe
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The food is terrible. Truly terrible. Pools were closed more than they were open. We didn’t bother trying the ala carte restaurants as I wasn’t going to stand in line at 8am to reserve. The only thing it has going for it is friendly staff.
Séjour de 7 nuits en mars 2024
Réponse de Mariana Argote Guest Service. le 3 mai 2024
Dear Miss Jennifer,Rreceive a warm greeting hoping you are having a great day.Our main purpose is to ensure that you enjoy your vacation to the fullest and provide you with quality service. That is why we are sorry to read the inconveniences you had during your stay.In order to improve our facilities and provide you with the service you deserve, we will share your comments and take the necessary corrective actions.We hope to have the opportunity to be part of your vacation again.Cordially.

10/10 Excellent

Courtney

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We had great service from so many people at the resort!
Séjour de 10 nuits en avril 2024
Réponse de Mariana Argote Guest Service. le 3 mai 2024
Dear CourtneyAt Decameron Hotels we are happy to know that you enjoyed your stay to the fullest.Thank you for taking the time to share your valuable experience with us. We will continue to improve to make your vacation the best.We are waiting for you very soon!Kind regards.

10/10 Excellent

Barbara

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 10 nuits en avril 2024
Réponse de Mariana Argote Guest Service. le 7 mai 2024
Dear guest,At The Royal Decameron Complex Hotels we are happy to know that you enjoyed your stay with us.Thank you for taking the time to share your valuable experience with us. We will continue to improve to make your vacation the best.We hope to see you back soon!Cordially,

8/10 Bien

John, Portland

Voyage en famille avec de jeunes enfants, Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
access to the beach, friendly staff, Colorful. never got into any of the specialty restraunts , navigating the new apps was a bit of a pain trying to get reservations
Séjour de 12 nuits en avril 2024
Réponse de Karina Pastrán Guest Service Manager le 3 mai 2024
Dear John, It has been a real pleasure to know that you chose us as your vacation destination and we are delighted to know that you enjoyed your stay, and the the magic of our colors and the personalized service of our staff have satisfied your vacation needs. We regret that you were not able to access our exquisite specialty restaurants, we hope to have you soon in our facilities to serve you in the way you deserve, please do not hesitate to contact guest services to support you with your reservations.

10/10 Excellent

Corrina

Voyage en famille
Les points forts : Propreté, personnel et service, équipements
Finding our room was a bit challenging but otherwise everything was amazing. Staff were very friendly and helpful.
Séjour de 7 nuits en avril 2024
Réponse de Mariana Argote Guest Service. le 3 mai 2024
Dear Corrina,At Decameron Hotels we want to thank you enormously for sharing your experience and your incredible rating with us. We are pleased to know that your stay was pleasant enjoying each of the services we have for you.We will continue working constantly to provide you with a better vacation destination every day.We hope to see you very soon.Kind regards.

4/10 Médiocre

William, Vancouver

Séjour de 14 nuits en avril 2024

4/10 Médiocre

Marley

Séjour de 7 nuits en avril 2024

8/10 Bien

Marcel

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
A nice pueblito style resort. Simple but clean rooms and a great staff. There are enough restaurants (buffet and a la carte) with enough to choose from. Hygiene is checked very well by the restaurant. Enough swimming pools to find yourself a quiet spot and a nice beach.
Séjour de 11 nuits en avril 2024
Réponse de Karina Pastrán Guest Service Manager le 3 mai 2024
Dear Marcel, It has been a real pleasure to know that you have chosen us as your vacation destination and we are delighted to know that you have enjoyed your stay, that the natural beauty of our surroundings has been a fundamental factor to complete this beautiful vacation story, We hope to have you back soon to continue writing stories of joy and happiness in our facilities.

6/10 Satisfaisant

Jessica, Bend

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We didn’t get the king bed rooms we requested. Both rooms had two doubles. Our room didn’t have the mini fridge. The food was horrible. We left the resort to eat most meals. Drinks were good and the staff was friendly. Multiple beautiful pools to play in. Beach was great and we got to get a kayak and boogie boards and that was great. The evening shows at the theater were fantastic.
Séjour de 4 nuits en avril 2024
Réponse de Karina Pastrán Guest Service Manager le 3 mai 2024
Dear Jessica, It is a real pleasure to know that you chose us as your vacation destination and we are delighted to know that you enjoyed your stay, that the natural beauty of our beaches and pools have helped to fulfill your relaxation needs, that the water sports such as Kayaking have been a fundamental part of your stay, and that each of our shows have been to your total satisfaction, We always strive to meet the demands of our valued guests, it is a pity that the room was not to your liking, we would have loved to have the availability in the rooms to provide the required room, however, due to the high season it was somewhat difficult for us.We hope to have you again soon in our facilities to continue writing stories of joy and happiness.

10/10 Excellent

Juan

Séjour de 7 nuits en avril 2024

6/10 Satisfaisant

Rexford

Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 14 nuits en avril 2024
Réponse de Mariana Argote Guest Service. le 3 mai 2024
Dear Rexford,In name of Royal Decameron complex we want to thank you for sharing us your experience in our resort and your great rating.We hope your vacation has been great and you will visit us very soon.Will be a pleasure have you again in RDC.King Regards