Thank you very much for your review! :D

Chère Chantal, Merci beaucoup pour votre avis :)Nous serons très heureux de vous accueillir à nouveau dans notre hôtel !

Dear Galyna,Thank you very much for your review!

Dear Judith, Thank you for your review! :)

Chère Diane, Merci beaucoup pour votre avis ! Nous serons très heureux de vous accueillir à nouveau dans notre hôtel. Cordialement, Anna et Maarten

Cher invité, Merci beaucoup pour votre avis! Cordialement, Anna et Maarten

Thank you very much for your review! :D

¡Gracias por tu reseña!

Thank you very much! :D

Dear Ericka, Thank you very much for your review! :)

Querida Maria. ¡Gracias por tu reseña!

Dear Maria, Thank you very much for your review!

Estimada Lucy M, ¡Gracias por tu reseña!

Thank you! :D

Dear guest,We are sorry to hear that you were not satisfied with your stay in our hotel.The up-to-date photos of our rooms (including bathrooms) and our facilities (like absence of airco) are available in our profile before booking.As you've mentioned in your review, it was an extraordinary heat in Bruges during your stay, with which we obviously couldn't do anything, but your reservation was refundable, which means that you could have cancelled it 48 hours before the day of the arrival, when the weather forecast for these days were already released. We always try to make the stay of our guests more comfortable and we'd have helped you to open another big window or provided ice or cold drinks if we were asked about it.According to the hotels regulations in Belgium, 2-star hotel's reception is not obliged to be open at all only available by phone. We keep our reception open for minimum 8 hours (from 10:00 till 18:00), opening earlier if guests have breakfast and closing later, as we are still waiting for arrivals. As a small family hotel we don't see the reason for reception to be open after 18 if all guest arrived, but we always leave the phone number, so our guests can contact us if they have any questions or need something (also we are always availble via message apps of booking platforms).We hope your next experience in Bruges will be better.Best regards

Dear Rachel, Thank you very much for your kind review! :) We are a very small, but very responsible hotel, that's why to avoid a food waste we ask our guests about they are planning to have breakfast or not in advance (the time when we serve it is available in our profile before booking).

Dear Alison,One more time we are sorry that you felt discomfort during your stay in our hotel, even you didn't tell us anything within 4 nights that you were here and left a very nice review in our guest book.After googling the symptoms (your words) you contacted us and we said that we need to investigate the situation. We were not trying to convince you that nothing happened because it would be too early and too irresponsible, we needed time to check the room. As we also said to you other guests stayed already in the same room after you and we didn't receive any complaints. Today when we finally had access to the room everything was checked and no sign of bed bugs were found, just few mosquitos. Also the brand of our mattresses guarantees that they were treated to prevent bed bugs (photo was also provided to you). We take every sign of bugs extremely seriously because they do spread if not immediately treated.We wish that you had told us that anything had been bothering you during your stay, so we could have helped you (for ex. against mosquitos we have special devices, which you can use even with windows open).We hope your next experience in Bruges will be better.

Dear Mattheu, Thank you for your review.

Thank you very much for your review! :)

Dear Matthew,Thank you very much for your review! We'll be very glad to welcome you in our hotel again :)

Dear Craig,Thank you for your review.

Estimada Karla Yvonne,¡Muchas gracias por tu reseña! :)

Dear Ingrid, Thank you for your review. Yes indeed we don’t have an elevator that’s why it’s not mentioned in our facilities.

Dear Eileen, Thank you for your review.

Dear C Edward, Thank you very much for your review! :)

Dear Bruce, Thank you very much for your review! :)

Dear Daniel M, Thank you very much for your review! :) We'll be very glad to welcome you in our hotel again!

Dear Tormod, Thank you for your review! Yes, we don't have an elevator in the hotel, that's why it's not mentioned in our facilities, we have only 2 floors :)