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Avis sur The Astra Hotel

4 out of 5
The Astra Hotel
393 Argent Street, Broken Hill, NSW

Avis

8,4

Très bien

Note des voyageurs de 10 (Excellent), d’après 60 avis sur 124." "
Note des voyageurs de 8 (Bien), d’après 43 avis sur 124." "
Note des voyageurs de 6 (Satisfaisant), d’après 10 avis sur 124." "
Note des voyageurs de 4 (Médiocre), d’après 7 avis sur 124." "
Note des voyageurs de 2 (Horrible), d’après 4 avis sur 124." "

8,6/10

Propreté

8,4/10

Personnel et service

8,4/10

Équipements

8,0/10

Infrastructures et conditions de l’hébergement

7,8/10

Écoresponsabilité

Avis

8/10 Bien

Leeanne

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
This was a beautiful property offering a lovely room that was well presented & spacious with access to the balcony. It was rather disappointing that the restaurant & bar were also closed during the duration of our stay - these are features that sway a booking, so it seemed a little deceptive. However overall we had a very enjoyable stay.

8/10 Bien

Melissa

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023

10/10 Excellent

Sam

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I come here regularly for work and it's always a nice stay. Clean and spacious rooms with friendly staff. They also went above and beyond for me as I had to leave a night early due to a family emergency and they will credit me a night for my next stay. Would highly recommend if staying in Broken Hill.
Séjour de 3 nuits en décembre 2023

10/10 Excellent

Peter

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
I have never felt so welcome. The staff, indeed all of Broken Hill, are so friendly and helpful. I am 83 and pleased to have made the effort.
Séjour de 3 nuits en novembre 2023
Réponse de Faye le 17 nov. 2023
Thank you for your review Peter. It was a great pleasure to have you as our guest.

4/10 Médiocre

Matthew

Séjour de 1 nuit en octobre 2023

10/10 Excellent

Eugene

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very large, comfortable room. Fast wifi, and Foxtel.
Séjour de 4 nuits en octobre 2023
Réponse de Faye le 17 oct. 2023
Thank you for your positive feedback very much appreciated

10/10 Excellent

Anthony

Séjour de 2 nuits en septembre 2023
Réponse de Faye le 17 oct. 2023
Thank you for your positive feedback. Very much appreciated.

8/10 Bien

Michelle

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff were super friendly and helpful. Bed was comfy and the room was spacious and had everything I needed. Bathroom was a bit old and tired with damaged floor of shower (glad I had my thongs). Have stayed there before and would definitely stay there again. It's a bit noisy so you'll need ear plugs to sleep.
Séjour de 4 nuits en septembre 2023
Réponse de Faye le 13 sept. 2023
Thank you for your positive feedback. Much appreciated

10/10 Excellent

Maria

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
great food as well
Séjour de 3 nuits en septembre 2023
Réponse de Faye le 11 sept. 2023
Thank you for your great rating. Very much appreciated

8/10 Bien

Peter John

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Hotel was clean and room was generally very good. The lack of lift to upper floor (all rooms) was a challenge for my wife. Also the lack of hand rail at the top of stairs meant that she needed assistance to complete stair climb. Also, the dining room was advertised as being open for dinner on 7 nights per week - in fact it was not open on Sunday night requiring us to find an alternative venue for dinner on that night at short notice.
Séjour de 3 nuits en septembre 2023
Réponse de Faye le 17 nov. 2023
Thank you for your review we do appreciate feedback

10/10 Excellent

John McIntosh

Voyage en couple
Les points forts : Personnel et service
Perfect location with excellent resturant.
Séjour de 2 nuits en août 2023
Réponse de Faye le 1 sept. 2023
Thank you very much for your rating. We do appreciateit greatly. Look forward to being of service to you again in the future

8/10 Bien

Jane

Les points forts : Propreté, personnel et service, équipements
Séjour de 8 nuits en août 2023
Réponse de Faye le 21 août 2023
Thanks for the review. Much appreciated

10/10 Excellent

Robyn

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Enjoyed our 3 night stay. Convenient location. Restaurant and coffee cafe were excellent.
Séjour de 3 nuits en août 2023
Réponse de Faye le 14 août 2023
Good Morning RobynThank you for your positive response. We look forward to hosting you in the future.

8/10 Bien

Kim

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The house keeping staff were lovely and helpful. Although we didn’t go there to watch TV the TV was very small and the first room didn’t work at all . The staff were very happy to move us and accommodate our needs however. It is a lovely place but very noisy if you are in the balcony rooms.
Séjour de 4 nuits en juin 2023
Réponse de Faye le 14 juin 2023
Thank you for your review

10/10 Excellent

paula

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
We had a fabulous time at this home away from home. The staff were all delightful and very helpful. Lovely large rooms right in the centre of town. Highly recommended
Séjour de 1 nuit en juin 2023
Réponse de Faye le 13 juin 2023
Thank you for your very positive rating. Very much appreciated

6/10 Satisfaisant

Trent

Les points forts : Propreté
The Foxtel wasnt working on the last night
Séjour de 3 nuits en mai 2023
Réponse de Faye le 13 juin 2023
We do apologize for the one night.

10/10 Excellent

Daryl

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Everything was 1st Class, particularly the staff & the restaurant
Séjour de 2 nuits en avril 2023
Réponse de Faye le 1 mai 2023
Thank you so much for your positive feedback. Greatly appreciated

10/10 Excellent

Linda

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Absolutely stunning, far exceeded my expectations for a country pub!
Séjour de 2 nuits en avril 2023
Réponse de Faye le 25 avr. 2023
Thank you for your review. Very much

10/10 Excellent

Rudelyn

Séjour de 4 nuits en avril 2023
Réponse de Faye le 1 mai 2023
Thank you for your feedback. We do appreciate it.Look forward to seeing you back in Broken Hill

10/10 Excellent

Rob

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Perfectly located, with friendly staff and good food, it was a delight to stay at.
Séjour de 4 nuits en mars 2023
Réponse de Faye le 20 mars 2023
Thank you so much for your review Rob. Very much appreciated

8/10 Bien

Kim

Voyage d’affaires
Les points forts : Propreté, personnel et service, confort de la chambre
Séjour de 2 nuits en novembre 2022
Réponse de Faye le 5 déc. 2022
Thank you for your review. Have a wonderful Day

8/10 Bien

Kylie

Les points forts : Propreté, personnel et service, équipements
Séjour de 3 nuits en octobre 2022

10/10 Excellent

Danny

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Na
Séjour de 4 nuits en septembre 2022

8/10 Bien

Rachel

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 3 nuits en septembre 2022

2/10 Horrible

Christine

Voyage en groupe
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Didn’t get the accommodation booked, “cottage” was barely fit for habitation, no reduction in rate offered or given after complaint. Restaurant a shambles, food being brought in from adjoining pizza shop and cafe.
Séjour de 1 nuit en septembre 2022

10/10 Excellent

Joanne

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Loved the beautiful old building but with all.mod cons. Staff friendly, food great in cafe. Disappointed restaurant was not open on the Monday night.
Séjour de 2 nuits en août 2022

10/10 Excellent

Dianne

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en août 2022

10/10 Excellent

Greg

Les points forts : Propreté et personnel et service
Séjour de 3 nuits en août 2022

10/10 Excellent

Vance

Séjour de 1 nuit en juin 2022

10/10 Excellent

Robert

Séjour de 2 nuits en avril 2022

10/10 Excellent

Robert, TANAWHA

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Thoughtfully renovated classic property. Rooms are tastefully updated with modern amenities. The property is struggling with difficultly in securing and retaining staff.
Séjour de 2 nuits en mai 2022

10/10 Excellent

Karen

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lovely historic property with welcoming staff and a lovely feel. Restaurant meal was great. Planned to go back on our last night but nowhere did it say everything was closed on Sunday evening.
Séjour de 3 nuits en avril 2022

8/10 Bien

Nicole

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We stayed at the Family Cottage - convenient location (easy drive to all Broken Hill has to offer), great facilities, reasonable rates and everything that might be needed for the duration of a stay is provided. The exhaust fan in the bathroom does need to be replaced or repaired as it is quite noisy and the oven needs a good clean but otherwise everything is spot on. Thank you for the great hospitality!
Séjour de 3 nuits en avril 2022

8/10 Bien

Mark

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
The Astra is a great place to stay or to have a meal or a drink
Séjour de 2 nuits en novembre 2021

6/10 Satisfaisant

Angela

Broken Hill weekend
The hotel is in a fantastic location with restaurants below. Unfortunately Covid has affected Broken Hill and there was almost no service. Our rooms were not cleaned. Towels were left sitting on a coffe table outside rooms for the length of our stay and rubbish was left on the upstairs balcony. We were not told there was no service. The bar manager let us know he was understaffed and he was exceptional in his service. He seemed to be doing most of the work in the bar, helping reception and in the restaurant by himself.
Séjour de 2 nuits en avril 2022

10/10 Excellent

Moira

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Cute cottage in a good location. Very clean and well equipped for a family stay. Would definitely stay here again in Broken Hill!
Séjour de 1 nuit en avril 2022
Réponse de Faye le 13 avr. 2022
Thank you for your positive response.

4/10 Médiocre

Cynthia

Les points forts : Propreté et confort de la chambre
We arrived and the pub was completely locked and closed. Fortunately there were two employees outside waiting for a lift who assisted us. Would have been nice to know that before we arrived. I booked in a pub because of the convenience of having food/drink etc right there but that was a waste of time. Not a bad stay but annoyed it was all locked up, no use staying in a pub.
Séjour de 1 nuit en mars 2022
Réponse de Faye le 4 avr. 2022
Hi Cynthia sorry to hear you feel that way. Unfortunately there are somethings out of our control. Staff calling in with close contact at short notice and without staff we cannot operate.

8/10 Bien

Wayne

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
I stay here everytime I go to Broken Hill, am there every 3 months or so, Rooms are clean and comfy, restaurant and bar under one roof.
Séjour de 1 nuit en mars 2022
Réponse de Faye le 30 mars 2022
Thank you for your positive review. Happy to make your stay as comfortable as possible

10/10 Excellent

Janice

Séjour de 1 nuit en mars 2022

10/10 Excellent

Richard

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Stayed at the Chapple St cottage - great accommodation for the two of us. Could cope with 2 couples but might get a bit squishy sharing single bathroom. 2 adults 2 kids easy as well. Cute and secure cottage a bit far for walk to town - but easy drive - and distance kept it quiet each night. Comfortable rooms and furnishings and off street parking.
Séjour de 4 nuits en mars 2022
Réponse de Faye le 21 mars 2022
Thank you so much for your positive review. Always great to get good feedback from guests

10/10 Excellent

Richard

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
great
Séjour de 1 nuit en décembre 2021
Réponse de Faye le 16 déc. 2021
Thank you so much for your review. Very much appreciated

6/10 Satisfaisant

Voyageur vérifié

Les points forts : Personnel et service
Les points faibles : Propreté et équipements
Séjour de 2 nuits en juin 2021
Réponse de Astra - Faye le 26 juil. 2021
Thank you for your rating. We will endeavour to do improvements

10/10 Excellent

Voyageur vérifié

Voyage en couple
Les points forts : Propreté et personnel et service
Great old country pub with friendly efficient staff. Great experience
Séjour de 2 nuits en mai 2021
Réponse de Astra - Faye le 17 mai 2021
Thank you very much for your rating. Very much appreciated

8/10 Bien

Voyageur vérifié

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Location
Séjour de 2 nuits en mai 2021
Réponse de Astra le 11 mai 2021
Thank you

10/10 Excellent

Voyageur vérifié

Voyage d’affaires, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The location was great. The staff were excellent The food was very good
Séjour de 2 nuits en avril 2021
Réponse de Astra - Faye le 29 avr. 2021
Thank you for your positive feedback Much appreciated

8/10 Bien

Voyageur vérifié

Voyage en couple
Les points forts : Personnel et service
The location was fantastic. Central and walkable to the main street and eateries. The hotel has its own restaurant, bar and cafe, so all this was very convenient. The onsite parking was very limited, but there was plenty of on-street available while we were there. Unfortunately, there was a balcony party at an opposing hotel on Saturday night that was VERY loud. I would hope they no longer allow their speakers to face the street or should remain inside their venue in the future?
Séjour de 3 nuits en avril 2021
Réponse de Faye le 18 avr. 2021
Thank you for your review

8/10 Bien

Stephen

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Nice room, pleasant staff, restaurant, cafe and bar all available onsite.
Séjour de 3 nuits en mars 2021
Réponse de Faye le 21 mars 2021
Hi Stephen thank you for your review. Much appreciated and we look forward to seeing you in Broken Hill again

8/10 Bien

Richard

Voyage d’affaires
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Old style accommodation.
Just some issues with cleanliness in the bathroom. Some solved after we mentioned them, one was not. Generally a good place to stay. Middle of town, good restaurant. Issues with confirmation with ongoing bookings.
Séjour de 4 nuits en février 2021
Réponse de Faye le 21 févr. 2021
Thank you for your ratings. We will endeavour to resolve the issues. Much appreciated and happy that you had a good stay oversall

8/10 Bien

Stephen

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Lovely room
Lovely old style room with a seperate bathroom and walk in robe
Séjour de 2 nuits en janvier 2021
Réponse de Astra le 17 janv. 2021
Thank you for your rating. Much appreciated and look forward to you returning to our establishment

10/10 Excellent

Phil&Flick, Canberra

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements
It is an old property being refurbished in some downstairs dining rooms. The upstairs accommodation rooms were spacious with high ceilings. The outside verandah was an ideal spot for an evening drink.
Séjour de 4 nuits en novembre 2020
Réponse de Faye le 29 nov. 2020
Hi Phil and Flick, thank you for your review and we hope to see you back in Broken Hill soon