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Avis sur Aztec Hotel & Spa

4 out of 5
Aztec Hotel & Spa
Aztec West, Almondsbury, Bristol, England

Avis

8,8

Excellent

Note des voyageurs de 10 (Excellent), d’après 564 avis sur 1002." "
Note des voyageurs de 8 (Bien), d’après 281 avis sur 1002." "
Note des voyageurs de 6 (Satisfaisant), d’après 90 avis sur 1002." "
Note des voyageurs de 4 (Médiocre), d’après 40 avis sur 1002." "
Note des voyageurs de 2 (Horrible), d’après 27 avis sur 1002." "

9,2/10

Propreté

8,8/10

Personnel et service

8,8/10

Équipements

9,0/10

Infrastructures et conditions de l’hébergement

8,4/10

Écoresponsabilité

Avis

8/10 Bien

walid

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
L hôtel est sympa le personnel qualifié et compétent Hôtel idéal pour du repos calme, la piscine et spa propre, très bon restaurant
Séjour de 2 nuits en septembre 2023
Réponse de Gareth le 19 sept. 2023
Dear WalidThank you for your feedback, I am delighted to hear you enjoyed your stay with us and look forward to welcoming you back again soon.Kind regardsGarethGeneral Manager

8/10 Bien

Marc

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Très bon séjour
Bel hôtel, chambres de qualités, petit déjeuner excellent voilà pour les plus. Les moins: situé dans une zone, il n'y a aucun commerce ni resto autour. Le parking est hors de prix (plus de 40 lb pour 24 heures)
Séjour de 2 nuits en octobre 2019
Réponse de aztec le 25 nov. 2019
Dear Marc Thank you for your feedback, I am delighted to hear you enjoyed your stay with us and look forward to welcoming you back again soon. Aztec Hotel and spa

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Séjour de 7 nuits en juillet 2019
Réponse de Eve le 9 août 2019
Thank you for your feedback

8/10 Bien

Julie

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice spa
Séjour de 1 nuit en mai 2024

8/10 Bien

Simon

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
We have stayed here before. This time check in was thankfully very quick which has not always been the case. Why they cannot get consistent with this I don't know. Restaurant particularly good, partly because we sat outside on the terrace in the fine weather.
Séjour de 2 nuits en mai 2024

10/10 Excellent

Sandra

Voyage en groupe
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Good breakfast but quite expensive. Nice touches like cold fresh milk available and nice coffee machibe in room
Séjour de 1 nuit en mai 2024

10/10 Excellent

David

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Clean, tidy with excellent facilities. Would stay again.
Séjour de 1 nuit en avril 2024

2/10 Horrible

Richard

Voyage d’affaires
Les points faibles : Personnel et service
Some of the staff are ride and look down in you
Séjour de 1 nuit en avril 2024

2/10 Horrible

Sumbal

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024

10/10 Excellent

Nicola

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Delighted to have a room upgrade on arrival to a junior suite
Séjour de 1 nuit en avril 2024

8/10 Bien

bbhawna

Voyage en couple
Les points forts : Propreté et personnel et service
The staff were good. The room a little old fashioned and the bathroom needed an update. However everything was clean. It was great to stay in a hotel where they have fresh milk and water available for all guests in the machines along the hallway :) I think the spa was very busy and not enough loungers.
Séjour de 1 nuit en avril 2024

10/10 Excellent

Patricia

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lovely inside.
Séjour de 1 nuit en mars 2024

10/10 Excellent

Gary

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff were really friendly, rooms were lovely, spa good too, unexpected snow yesterday but fair play to the staff for making sure we could get in and out by foot and cars 10-10👏 will defiantly will be visiting again 👍
Séjour de 2 nuits en mars 2024

8/10 Bien

Hayley

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Relaxing weekend
Slept really well, room was a good temperature, love that there is fresh milk in the hall way, that the bin had a separate part for recycling. Staff are lovely, the only thing is that I think for the price the spa should be included and not an additional price. £150 for a night with no breakfast or spa included is a lot.
Séjour de 1 nuit en février 2024

10/10 Excellent

jonathan

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en février 2024

10/10 Excellent

Patrick

Séjour de 1 nuit en février 2024

8/10 Bien

Emily

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Loved the milk and water machines available to fill your own. Good size pool but very annoying that you have to pay extra to use it! I’ve never experienced this in a hotel before and was the main reason we booked it. Plus they added £10 extra to the advertised price as prices had apparently just increased!! Then when we got to the pool (which has a 3 hour window for children to use in evening) we were told they were at capacity and we had to wait around 15-20 minutes. It looked like there was plenty of room but we were told x31 was the limit. If that’s the case I think a booking system needs to be implemented…there were quite a few people waiting to access. Good breakfast
Séjour de 1 nuit en février 2024

6/10 Satisfaisant

P E

Voyage d’affaires
Les points forts : Propreté et confort de la chambre
Queues for checking in and out were ridiculous. Otherwise good room and food. Very nice pooland spa.
Séjour de 2 nuits en février 2024

6/10 Satisfaisant

Andrea

Voyage en couple
Les points forts : Propreté
Les points faibles : Infrastructures et conditions de l’hébergement
Despite the winter season, the hotel appeared quite busy, perhaps because of the weekend or the swimming pool.
Séjour de 1 nuit en février 2024

10/10 Excellent

William

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Nicer place in the area with excellent fitness's
Maybe the nicer hotel in the area. I especially appreciated their exercise facility. There is also a lap pool for those that swim. Restaurant onsite is excellent.
Séjour de 1 nuit en janvier 2024

6/10 Satisfaisant

Ranjit

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very convenient to the motorway exists
Séjour de 1 nuit en janvier 2024

10/10 Excellent

David

Séjour de 1 nuit en janvier 2024

6/10 Satisfaisant

Richard

Voyage en famille
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Recent stay
While this hotel is wonderful - please be advised if booking through hotels.com or any other booking agent, the pool use is not included and is chargeable at £10 per person. It is only free if you book direct with the hotel. This would be my only real complaint as guests shouldn’t be discriminated against for their choice of booking platform.
Séjour de 1 nuit en décembre 2023

6/10 Satisfaisant

Michael

Voyage en couple
Les points forts : Personnel et service et équipements
Property was dated
Séjour de 1 nuit en décembre 2023

4/10 Médiocre

Paul

Voyage en famille
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Beware - Price does not include Pool use!
Beware! There has been a change in policy. Apparently if you book this hotel via Expedia/Hotels.com you cannot use the pool without an extra charge. Nowhere on the booking does it state this. I have stayed in this hotel many times and this policy is new. My family and I went to the pool and were refused entry, they then made me go to reception to sort it out, reception tried to charge me £30 which I refused.
Séjour de 1 nuit en décembre 2023

6/10 Satisfaisant

Jill

Voyage d’affaires
Les points forts : Confort de la chambre
A Mixed Bag
A mixed experience. Parts of the hotel are tired, and there are dead flies in the lampshades in the bar. The food is good, and the reception was very good, but evening room service wasn’t answered for 30 minutes then when it was I was told I couldn’t be served as they couldn’t take payment. Paying extra for the spa seems a bit much when you’ve already paid for a room.
Séjour de 1 nuit en décembre 2023

6/10 Satisfaisant

dharminder

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Les points faibles : Confort de la chambre
Heating not working in room
Heating was not working in the room. Room was cold on arrival and cold in evening. Resolved with portable radiator. Not the best a for a spa hotel
Séjour de 1 nuit en décembre 2023

10/10 Excellent

terry

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023

10/10 Excellent

Peter

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great value and very comfortable.
Séjour de 1 nuit en décembre 2023

8/10 Bien

Andrew

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Les points faibles : Confort de la chambre
Igloo
It was a freezing weekend and so was the hotel. The aircon/ heating system didn’t work. We were so cold we couldn’t face going for a swim. Even the jacuzzi was luke warm. The bed was small and a bit too firm for me. Everything else in the hotel was perfect. Attention to detail impressive.
Séjour de 2 nuits en décembre 2023

10/10 Excellent

JANET

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We stayed overnight at aztec Hotel spa for my birthday our stay was enjoyable the room was elegant very clean i must add the facilities/jacuzzi, steam room, sauna was very relaxing the following morning we had breakfast at the curiouse kitchen it was lovely but only one fault i found they got breakfast order wrong by including mushroom which i specified before no to .but i would definitely return
Séjour de 1 nuit en décembre 2023

10/10 Excellent

Jonathan

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Very good hotel
Easy check in to a clean and comfortable room. Staff very nice and the hotel had ample parking. Good quality breakfast. Will definitely return.
Séjour de 2 nuits en novembre 2023

10/10 Excellent

Andrew

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
It was nice
Séjour de 1 nuit en octobre 2023
Réponse de Shaun Levitt le 28 nov. 2023
Dear AndrewThank you for your feedback, I am delighted to hear you enjoyed your stay with us and look forward to welcoming you back again soon.Kind regardsShaun LevittGeneral Manager

10/10 Excellent

Anthony

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en novembre 2023
Réponse de Shaun Levitt le 28 nov. 2023
Dear AnthonyThank you for your feedback, I am delighted to hear you enjoyed your stay with us and look forward to welcoming you back again soon.Kind regardsShaun LevittGeneral Manager

2/10 Horrible

Richard

Voyage d’affaires
Les points forts : Propreté
Les points faibles : Personnel et service et confort de la chambre
wrong information
Not so good. wrong information was given to me regarding timings for breakfast. due to that I paid for breakfast that I did not have the opportunity to partake in.
Séjour de 1 nuit en novembre 2023
Réponse de Shaun Levitt le 28 nov. 2023
Dear RichardThank you for taking the time to let us know about your recent stay; I am sorry to read that it wasn’t the most positive one.Please contact us regarding your missed breakfast and we can look into this booking for you and see what we can do to help you. I would value the opportunity to welcome you back and if you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Kind regardsShaun LevittGeneral Manager

10/10 Excellent

Stephen

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Always clean, staff are brilliant and a good location for me. Restaurant is very good - especially the breakfast - well worth it.
Séjour de 1 nuit en novembre 2023
Réponse de Shaun Levitt le 28 nov. 2023
Dear StephenThank you for your feedback, I am delighted to hear you enjoyed your stay with us and look forward to welcoming you back again soon.Kind regardsShaun LevittGeneral Manager

10/10 Excellent

Christopher Patrick Rogan

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Staff, hotel, food excellent
Staff were excellent, hotel was fantastic, would definitely go back again. Breakfast was great too
Séjour de 1 nuit en novembre 2023
Réponse de Shaun Levitt le 28 nov. 2023
Dear ChristopherThank you for your feedback, I am delighted to hear you enjoyed your stay with us and look forward to welcoming you back again soon.Kind regardsShaun LevittGeneral Manager

10/10 Excellent

Dr M N

Voyage en groupe, Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en novembre 2023

10/10 Excellent

Voyageur vérifié

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Lovey, clean & comfortable.
We thoroughly enjoyed our stay here. Very comfortable, and helpful staff too. I especially appreciated the coffee machine in our room!
Séjour de 1 nuit en octobre 2023
Réponse de Shaun le 17 oct. 2023
Dear Sir/MadamThank you for your feedback, I am delighted to hear you enjoyed your stay with us and look forward to welcoming you back again soon.Kind regardsShaun LevittGeneral Manager

10/10 Excellent

Gaynor

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en octobre 2023

8/10 Bien

Odette

Séjour de 1 nuit en octobre 2023

6/10 Satisfaisant

Richard

Les points forts : Personnel et service
Les points faibles : Confort de la chambre
Séjour de 1 nuit en octobre 2023

10/10 Excellent

Tara

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en septembre 2023

10/10 Excellent

HUGH

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Usual high standards throughout
Séjour de 1 nuit en septembre 2023
Réponse de Shaun le 17 oct. 2023
Dear HughThank you for your feedback, I am delighted to hear you enjoyed your stay with us and look forward to welcoming you back again soon.Kind regardsShaun LevittGeneral Manager

6/10 Satisfaisant

Voyageur vérifié

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Dusty room. Spa treatment room had a damp wall and flaking plaster - Health? Poor breakfast service - waited 45 mins for food to be delivered. Offered toast while I waited. At £20 a breakfast, I didn't want to fill up on toast.
Séjour de 1 nuit en septembre 2023

10/10 Excellent

HUGH

Why a extra £10 to use the pool 🤔
Séjour de 1 nuit en septembre 2023
Réponse de Shaun le 26 sept. 2023
Dear HughThank you for your 5 star rating, I am delighted you enjoyed your stay with us. There is a charge for the spa facilities if you book through a third party, if you book direct with us online or by phone then all facilities are included within the price. We look forward to welcoming you back again soon.Kind regardsShaunGeneral Manager

8/10 Bien

Hayley

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Lovely place
Lovely and clean, staff very friendly, only issue was the person next door playing music at 6am and fire alarm going off on a Sunday at 8.30am
Séjour de 1 nuit en septembre 2023
Réponse de Gareth le 19 sept. 2023
Dear HayleyThank you for taking the time to let us have your feedback; please accept my apologies for any inconvenience caused.I am pleased to hear in general you enjoyed your stay.Hopefully we will have the opportunity to welcome you back in the not too distant future.Kind regardsGarethGeneral Manager

10/10 Excellent

James

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Les points faibles : Personnel et service
Superb room Terrible bar staff - waited 25 minutes to get served having told it was table service and couldn’t get served from bar. In the end went to bar and served immediately. Otherwise great stay
Séjour de 1 nuit en septembre 2023
Réponse de Gareth le 19 sept. 2023
Dear JamesThank you for taking the time to let us have your feedback; please accept my apologies for any inconvenience caused.I am pleased to hear in general you enjoyed your stay, however will share your comments with my team to make the relevant changes and improve our future guests experience.Hopefully we will have the opportunity to welcome you back in the not too distant future.Kind regardsGarethGeneral Manager

6/10 Satisfaisant

Iain

Voyage d’affaires
Les points forts : Confort de la chambre
Les points faibles : Infrastructures et conditions de l’hébergement
Maybe not a four star hotel !!
The hotel is looking dated The restaurant couldn’t accommodate me on my stay even though I’d emailed as requested to book a table and got the reply back saying fully booked sorry on the day on my stay I would say it’s possibly a 3 star hotel at a push Staff were friendly enough
Séjour de 1 nuit en septembre 2023
Réponse de Gareth le 19 sept. 2023
Dear IainThank you for taking the time to let us have your feedback; please accept my apologies for any inconvenience caused.I am pleased to hear in general you enjoyed your stay, however will share your comments with my team to make the relevant changes and improve our future guests experience.Hopefully we will have the opportunity to welcome you back in the not too distant future.Kind regardsGarethGeneral Manager

10/10 Excellent

Allyson

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en septembre 2023
Réponse de Gareth le 19 sept. 2023
Dear AllysonThank you for your 5 star rating, I am delighted you enjoyed your stay with us and look forward to welcoming you back again soon.Kind regardsGarethGeneral Manager