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Avis sur Quality Hotel Robertson Gardens

4.5 out of 5
Quality Hotel Robertson Gardens
281 Kessels Road, Nathan, Robertson, QLD

Avis

9,0

Merveilleux

Note des voyageurs de 10 (Excellent), d’après 266 avis sur 451." "
Note des voyageurs de 8 (Bien), d’après 151 avis sur 451." "
Note des voyageurs de 6 (Satisfaisant), d’après 23 avis sur 451." "
Note des voyageurs de 4 (Médiocre), d’après 7 avis sur 451." "
Note des voyageurs de 2 (Horrible), d’après 4 avis sur 451." "

9,4/10

Propreté

9,0/10

Personnel et service

8,8/10

Équipements

8,8/10

Infrastructures et conditions de l’hébergement

8,6/10

Écoresponsabilité

Avis

8/10 Bien

JEAN-MICHEL

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Bon rapport qualité/prix
Très bon rapport qualité prix. Bien situé et calme. Attention tout de même, la salle de sport n'est pas sur place

8/10 Bien

Damien

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Good customer service let me check in early the room was really well kept at a reasonable price, would recommend to anyone.
Séjour de 1 nuit en mai 2024

10/10 Excellent

Qiyu

Séjour de 3 nuits en avril 2024

10/10 Excellent

George

Séjour de 1 nuit en avril 2024

10/10 Excellent

Jodie

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice place to stay, comfortable beds, clean, great facilities and wonderful staff at check in. We will stay again.
Séjour de 1 nuit en février 2024
Réponse de Flavia le 11 avr. 2024
Dear Jodie, Thank you very much for your amazing review. We are so glad you had a good stay with us and we hope to see you again soon.Many thanks,Flavia

10/10 Excellent

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Reasonable rates, clean and friendly
Séjour de 1 nuit en février 2024
Réponse de Flavia le 11 avr. 2024
Thank you for your 10/10 review. We’re so glad you had such a wonderful stay and we hope to see you again soon!Many thanks,

8/10 Bien

Edweena

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The grounds were beautiful, loved the gardens in front of the rooms. The check in staff member was very helpful and polite. Loved being able to get room service. The shower could be updated. The restaurant food was average, but convenient and a good choice of meals. The breakfast buffet is great. Overall we enjoyed our stay. Clean, quiet, great location, beautiful gardens and friendly staff. we are planning to stay there again.
Séjour de 2 nuits en février 2024

10/10 Excellent

Amy

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This is the second time we have stayed here. Very clean and friendly staff.
Séjour de 3 nuits en janvier 2024

10/10 Excellent

Daicos

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 5 nuits en janvier 2024
Réponse de FO Team le 21 janv. 2024
Hi Kylie, Thank you for your awesome review. Hope to see you in the near future. Stay Safe

8/10 Bien

Russell

Séjour de 1 nuit en janvier 2024

10/10 Excellent

David

Les points forts : Équipements
Séjour de 1 nuit en janvier 2024
Réponse de FO Team le 21 janv. 2024
Hi David, Thank you for your awesome review. Hope to see you in the near future. Stay Safe

4/10 Médiocre

Philip

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023

10/10 Excellent

Clavel

Voyage en famille, Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
we always book here as we wont have prob for food option and this is always close to where we need to be
Séjour de 1 nuit en décembre 2023

8/10 Bien

Bhavna

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Honest review
Lovely place, the room i stayed in had no phone active which was a downside, so no room service unless you use your personal phone to contact the main line. Staff were helpful, i did ask for a late checkout, so i could have a swim. Late check out 10:15 am. $100 cash deposit is required on arrival, and is returned within the 10 business days. All in all, lovely place. As i was travelling solo i enjoyed it.
Séjour de 1 nuit en novembre 2023

10/10 Excellent

Lindsay

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
If there was any thing wrong it was fixed. I REPORTED AN ELECTRICAL FAULT IN ROOM 61,THE TOASTER CAN BE USED WITHOUT TURNING THE POWER ON.AND IT WAS NOT FIXED WHILE I WAS THERE.
Séjour de 4 nuits en novembre 2023

10/10 Excellent

Justin

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Great
Séjour de 2 nuits en novembre 2023

8/10 Bien

Danny

Voyage en couple
Les points forts : Propreté
The cleaners were very helpful
Séjour de 1 nuit en décembre 2023

10/10 Excellent

Jeff

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en novembre 2023

10/10 Excellent

Anabelle

Séjour de 4 nuits en novembre 2023
Réponse de FO Team le 21 janv. 2024
Hi Anabelle, Thank you for your awesome review. Hope to see you in the near future. Stay Safe

8/10 Bien

John

Séjour de 1 nuit en novembre 2023
Réponse de Jett le 19 nov. 2023
Hi John, thankyou for the review, we hope to welcome you back to Robertson Gardens in the future.

10/10 Excellent

Kylie

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en novembre 2023
Réponse de Julie le 16 nov. 2023
Hi Kylie, Thank you for your awesome review. Hope to see you in the near future. Stay Safe

8/10 Bien

Julie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en novembre 2023
Réponse de Julie le 15 nov. 2023
Hi Julie, Thank you for your positive review. Stay Safe

8/10 Bien

Stephen

Voyage d’affaires, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Over priced, evidenced by the empty rooms. Pity because they could have filled it at a reasonable price. No walkable access to any other facilities/food. The restaurant provided a beautiful meal at a premium but the staff were under trained (which is a nice way to say it).
Séjour de 1 nuit en novembre 2023
Réponse de Julie le 12 nov. 2023
Hi Stephen, we are very sorry for your past experience. I hope next time will be a better one.

10/10 Excellent

Jerome

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great hotel to stay at with easy access to and from the QE2 hospital
Séjour de 1 nuit en novembre 2023
Réponse de Julie le 11 nov. 2023
Hi Jerome, Thank you for leaving us an awesome review. Stay safe

6/10 Satisfaisant

Voyageur vérifié

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service et confort de la chambre
Not great!
Have stayed here before, but this was my first time in a standard room. The villas (bedroom apartment) was pretty good, but my latest stay in the motel room was a very different experience. The room was clean, but unbeknown to me the freezer was turned off. I had to throw out some grocery items the next day that had thawed out. That might be the previous guests fault though. The hot water in the shower took an eternity to get going. The advert for the room said ‘soundproof rooms’. It was anything but. The traffic noise from trucks and motorbikes was incredible, even with all the windows closed. Also I heard loud slamming doors, lots of noise from the neighbour through the wall (yelling, baby crying etc), voices from people walking past my room, and the sound of someone with huge feet regularly walking up and down the stairs (perhaps Bigfoot really does exist?!) Couldn’t find any place outside to recycle, only a recycle bin for bottles and cans. Asked for a late checkout but was told it was something that could only be requested on the day of departure. Despite lots of vacancies they would only offer me maximum 30 mins ‘for free’. Most hotels offer late checkouts of up to 2-3 hours without charge, especially to regular guests, AND it can be arranged the day before too. Can’t say I felt appreciated during this stay. If you’re going to stay here, get yourself a Villa.The motel room experience was totally horrible.
Séjour de 4 nuits en août 2023
Réponse de Julie le 7 nov. 2023
Hi, I had a look at your booking request and you requested a room upstairs that facing the road. Regarding your late check out, due to the high volume of occupancy we limit the late check out so our housekeeping staff will have time to clean the rooms by 2pm. We are sorry for the bad experience, please don't hesitate to see us in the reception if you have any concerns and we will try to sort things out. Thank you. Regards

10/10 Excellent

Destiny

Séjour de 1 nuit en octobre 2023
Réponse de Julie le 7 nov. 2023
Hi, Thank you for leaving us an awesome review. We are glad that you did enjoy your stay with us. Stay Safe

8/10 Bien

Steve

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very clean and modern
Séjour de 1 nuit en octobre 2023
Réponse de Jett le 28 oct. 2023
Hi Steve, thank you for the review, we hope you know our reviews go into improving our services.Kind regards, Reception

8/10 Bien

Robert

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en octobre 2023
Réponse de Jett le 22 oct. 2023
Hi Robert, thankyou for the review!

10/10 Excellent

Lynn

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
I liked the convenience to the hospital
Séjour de 2 nuits en octobre 2023
Réponse de Jett le 21 oct. 2023
Hi Lynn, thankyou for the review! glad you enjoyed your stay.

8/10 Bien

Liyin, Killara

Voyage en couple
Les points forts : Propreté, personnel et service, équipements
Generally good
Séjour de 3 nuits en octobre 2023
Réponse de Jett le 20 oct. 2023
Hi Liyin, thankyou for the review!

6/10 Satisfaisant

Michelle

Séjour de 1 nuit en septembre 2023
Réponse de Julie le 7 nov. 2023
Hi Michelle, thank you for your review. I hope next time we will be able to achieve your 5 star review during your next stay. Stay Safe

10/10 Excellent

Joe

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Not the Cheapest option, yet great if you want to stay in this location (close to Mt Gravatt)
Séjour de 1 nuit en septembre 2023
Réponse de Jett le 2 oct. 2023
Thank you Joe for leaving us a review. We hope to see you again in the near future.

8/10 Bien

Kylie Anne

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The service was fantastic! Perfect for access to sporting venues.
Séjour de 6 nuits en septembre 2023
Réponse de Jett le 2 oct. 2023
Thank you Kylie for leaving us a review. We hope to see you again in the near future.

8/10 Bien

Oriano

Les points forts : Propreté et personnel et service
Very good front desk staff. Very helpful. Did note that tv reception in my villa was poor in main roo. Ok in bedroom. Might need some attention.
Séjour de 1 nuit en septembre 2023
Réponse de Jett le 25 sept. 2023
Hi Oriano, Thankyou so much for the kind review, we hope to welcome you back to Robertson Gardens in the future.

10/10 Excellent

Ritesh

Voyage en couple
Les points forts : Propreté, personnel et service, équipements
Need to upgrade wifi set up
Séjour de 4 nuits en septembre 2023
Réponse de Jett le 13 sept. 2023
Hi Ritesh, thankyou for the review, we hope to welcome you back to Robertson Gardens in the future.

10/10 Excellent

Craig

Voyage d’affaires, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very pleasant stay, bed was comfy, staff were super friendly and the food was very delicious. Would stay again in a heartbeat.
Séjour de 1 nuit en septembre 2023
Réponse de Jett le 13 sept. 2023
Hi Craig, thankyou for the review, we hope to welcome you back to Robertson Gardens in the future.

6/10 Satisfaisant

Semyual

Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Stayed 2 night and wash basin was blocked. Maintenance team wasn’t available until next day afternoon. 4 star hotel should have a ability to solve this type of problem within 1 to 2 hour, while it took 1 day to solve it.
Séjour de 2 nuits en septembre 2023
Réponse de Jett le 4 sept. 2023
Hi Semyual, I apologise that your stay was not what you expected, and I hope you know that your feedback is being used to help improve the hotel for future guests.

10/10 Excellent

Miller

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
A motel to come back again
Séjour de 2 nuits en août 2023
Réponse de Jett le 1 sept. 2023
Hi Miller, Thankyou so much for your review, we hope that you know we will use your feedback to make the hotel even better for future guests, we hope to welcome you back to Quality Hotels in the future. Kind regards, Reception.

10/10 Excellent

Sherry, NCD

Séjour de 7 nuits en août 2023
Réponse de Jett le 16 sept. 2023
Hi Sherry, Thankyou so much for your review, we hope that you know we will use your feedback to make the hotel even better for future guests, we hope to welcome you back to Quality Hotels in the future.

8/10 Bien

LEAFA

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff were excellent and accommodating. Especially the chef, Marie and sorry if I spell her name incorrectly Chom? Rooms were clean and tidy and it was nice and quiet
Séjour de 3 nuits en août 2023
Réponse de Jett le 25 août 2023
Hi LEAFA, Thankyou so much for your review, we hope that you know we will use your feedback to make the hotel even better for future guests, we hope to welcome you back to Quality Hotels in the future.

10/10 Excellent

Melissa

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en août 2023
Réponse de Jett le 21 août 2023
Hi Melissa, Thankyou so much for your review, we hope that you know we will use your feedback to make the hotel even better for future guests, we hope to welcome you back to Quality Hotels in the future. Kind regards Jett, Reception.

10/10 Excellent

Sung Ho

Voyage d’affaires
Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 4 nuits en août 2023
Réponse de Jett le 21 août 2023
Hi Sung, Thankyou so much for your review, we hope that you know we will use your feedback to make the hotel even better for future guests, we hope to welcome you back to Quality Hotels in the future. Kind regards Jett, Reception.

8/10 Bien

joon ho

Séjour de 1 nuit en août 2023
Réponse de Jett le 21 août 2023
Hi Joon, Thankyou so much for your review, we hope that you know we will use your feedback to make the hotel even better for future guests, we hope to welcome you back to Quality Hotels in the future. Kind regards Jett, Reception.

8/10 Bien

Rebecca

Voyage en famille
Les points forts : Propreté et personnel et service
Room was comfortable and clean. Only complaint is walls are thin and can hear your neighbours conversations.
Séjour de 3 nuits en août 2023
Réponse de Jett le 21 août 2023
Hi Rebecca, Thankyou so much for your review, we hope that you know we will use your feedback to make the hotel even better for future guests, we hope to welcome you back to Quality Hotels in the future. Kind regards Jett, Reception.

10/10 Excellent

Leonard

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff are very h
Séjour de 1 nuit en août 2023
Réponse de Jett le 12 août 2023
Hi Leonard, Thankyou so much for your review, we hope that you know we will use your feedback to make the hotel even better for future guests, we hope to welcome you back to Quality Hotels in the future.

8/10 Bien

Tieri

Voyage d’affaires, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The room was spacious, everything was in the room. The property was safe and quiet. We did enjoy our four nights stay..
Séjour de 4 nuits en août 2023
Réponse de Jett le 10 août 2023
Hi Tieri,Thankyou so much for your review, we hope that you know we will use your feedback to make the hotel even better for future guests, we hope to welcome you back to Quality Hotels in the future.

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
So peaceful and comfortable. The staff were helpful and very accomodating.
Séjour de 4 nuits en juillet 2023
Réponse de Jett le 10 août 2023
Hi there,Thankyou so much for your lovely review! we hope that you know we will use your feedback to make the hotel even better for future guests, we hope to welcome you back to Quality Hotels in the future.

10/10 Excellent

Nicola

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff we so helpful and friendly. The villa was very clean. Plenty of towels. Beds comfortable. Lots of spqce for parking. Kids playground. Buffet breakfast was ok. Pancakes to over cooked though. Plenty of other food options. The staff in the restaurant were amazing especially to the children. My family will stay again
Séjour de 2 nuits en juillet 2023
Réponse de Jett le 6 août 2023
Thankyou so much for the glowing review Nicola!We really appreciate your sentiment and we hope to welcome you back to Robertson Gardens in the future.

8/10 Bien

Yan

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The air con was very noisy in our first room but the staff were so helpful to change rooms ( in fact a couple of times as the first one has not hot water). Some facilities might need more maintenance for guests
Séjour de 4 nuits en juin 2023
Réponse de Jett le 6 août 2023
Hi Yan, we are sorry that Robertson Gardens did not meet your expectations for this stay, we hope you know that your review is very important to us and we will take it onboard to make our hotel even better.

10/10 Excellent

Donald, Cleveland Heights

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Fantastic value for money.
Séjour de 2 nuits en juillet 2023
Réponse de Jett le 26 juil. 2023
Hi Donald, thankyou so much for the lovely review! we hope to welcome you back to Robertson Gardens Hotel in the future.