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Avis sur Novotel Brisbane South Bank Hotel

4.5 out of 5
Novotel Brisbane South Bank Hotel
38 Cordelia Street, South Brisbane, QLD

Avis

8,8

Excellent

Note des voyageurs de 10 (Excellent), d’après 558 avis sur 984." "
Note des voyageurs de 8 (Bien), d’après 301 avis sur 984." "
Note des voyageurs de 6 (Satisfaisant), d’après 79 avis sur 984." "
Note des voyageurs de 4 (Médiocre), d’après 27 avis sur 984." "
Note des voyageurs de 2 (Horrible), d’après 19 avis sur 984." "

9,4/10

Propreté

9,0/10

Personnel et service

8,8/10

Équipements

9,2/10

Infrastructures et conditions de l’hébergement

8,8/10

Écoresponsabilité

Avis

10/10 Excellent

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Le buffet du petit petit-déjeuner est excellent mais son prix est un peu élevé.
Séjour de 3 nuits en décembre 2019

10/10 Excellent

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
La qualité du buffet de petit déjeuner vraiment excellent. Son prix est par contre un peu trop élevé.
Séjour de 2 nuits en décembre 2019

10/10 Excellent

Andrew

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Convenient to Southbank restaurant strip.
Séjour de 2 nuits en mai 2024

6/10 Satisfaisant

Gabrielle

Les points forts : Propreté
Séjour de 1 nuit en mai 2024
Réponse de Leticia, Digital Marketing Manager le 23 mai 2024
Dear Gabrielle, thank you so much for reviewing us. We are sorry that we fell short of meeting your expectations during your stay. If you like to share insights about your stay, please reach us at ha0x0@accor.com or 07 3295 4100. We looking forward to hearing from you. Kind regards.

8/10 Bien

Jeremy

Voyage d’affaires
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Nice and Convenient
Séjour de 1 nuit en mai 2024
Réponse de Leticia, Digital Marketing Manager le 23 mai 2024
Dear Jeremy, thank you so much for your review. We're glad to know that you enjoyed the hotel's location and overall experience. We hope to welcome you back soon. Kind regards.

10/10 Excellent

Annette

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Its was clean and comfy, staff were friendly.
Séjour de 1 nuit en mai 2024
Réponse de Leticia, Digital Marketing Manager le 23 mai 2024
Dear Annette, thank you so much for your lovely review! We're happy to know that you had a comfortable stay with us and hopefully, we can welcome you back in the future. Kind regards.

10/10 Excellent

Lisa, MURRAYS BRIDGE

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mai 2024
Réponse de Leticia, Digital Marketing Manager le 23 mai 2024
Dear Lisa, thank you so much for your 5-star review! We're happy that you enjoyed your stay and we hope to welcome you back soon. Kind regards.

2/10 Horrible

Soner

Séjour de 2 nuits en mai 2024
Réponse de Leticia, Digital Marketing Manager le 23 mai 2024
Dear Soner, thank you so much for taking the time to review us. We're very sorry that we could not meet your expectations during your stay with us.One of our team members contacted you to discuss further the issues raised and get a better insight into how we can improve the quality of our services. It's our hope to have the chance to welcome you back to better experience Novotel Brisbane South Bank. Kind regards.

10/10 Excellent

Anabell

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de Leticia, Digital Marketing Manager le 23 mai 2024
Dear Anabell, thank you so much for your 5-star review! We're happy to know that you had a comfortable stay with us and we hope to welcome you back in the future. Kind regards.

10/10 Excellent

Danae

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Close to south bank and many eateries
Séjour de 2 nuits en avril 2024
Réponse de Leticia, Digital Marketing Manager le 23 mai 2024
Dear Danae, thank you so much for your 5-star review! We're happy that you enjoyed your stay and we're looking forward to welcoming you back soon. Kind regards.

10/10 Excellent

Hiren Anilkumar

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 5 nuits en avril 2024
Réponse de Leticia, Digital Marketing Manager le 1 mai 2024
Dear Hiren, thank you so much for your 5-star review! We're glad that you enjoyed your stay. Kind regards.

10/10 Excellent

Angus

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
all good
Séjour de 1 nuit en avril 2024
Réponse de Leticia, Digital Marketing Manager le 28 avr. 2024
Dear Angus, thank you so much for your 5-star review. Kind regards.

10/10 Excellent

Stephen

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 6 nuits en avril 2024
Réponse de Leticia, Digital Marketing Manager le 28 avr. 2024
Dear Stephen, thank you so much for your 5-star review! Kind regards.

10/10 Excellent

Alistair

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We stayed for 4 nights, and the experience was faultless. Great location just 5 mins walk from all the activities in South Bank. Felt safe at night. Modern hotel in excellent condition, very clean, great service from all staff. Room was very well-equipped, modern and clean. Breakfast was very good and good value. Reception and bar / restaurant area very well-presented. Good pool and well-equipped gym. Only two tiny criticisms - the outdoor pool was a little too cold to really use (I understand it can be heated), and the shower in our room wasn't very powerful. But these are tiny compared to the overall excellent experience.
Séjour de 4 nuits en mars 2024
Réponse de Leticia, Digital Marketing Manager le 8 avr. 2024
Dear Alistair, thank you so much for your great review. We're happy to know that you enjoyed your stay and we're looking forward to welcoming you back soon. Kind regards.

10/10 Excellent

madison

Voyage en couple
All staff were amazing, friendly and welcoming. Housekeeping did a fantastic job in ensuring our stay was clean and fresh each day. Great facilities and plenty of things around the hotel to enjoy.
Séjour de 6 nuits en avril 2024
Réponse de Leticia, Digital Marketing Manager le 8 avr. 2024
Dear Madison, thank you so much for your glowing review! We're thrilled to know that you had an unforgettable stay with us and we're looking forward to welcoming you back soon. Kind regards.

10/10 Excellent

Mike

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 4 nuits en mars 2024
Réponse de Leticia, Digital Marketing Manager le 8 avr. 2024
Hi Mike, thank you so much for your 5-star review!

2/10 Horrible

eric

Voyage d’affaires, Voyage en couple
Les points forts : Propreté
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
A horrible experience. Booked in and they insisted I pay the hotel upfront even though I had booked via expedia and they had authenticated my credit card. Arrived at the room the corridor wall was full of patches, there were no hangars or or glasses in the room. These were delivered later. Next day return to room late afternoon, the used towels are still on the floor together with all the dirty glasses. It takes 30 minutes to have towels and clean glasses delivered to our room, told the hotel is very busy and cant provide ta quicker service. The gym is not clean and the equipment in poor repair, 3 of the 4 Bikes either had parts missing or were broken, the pedals of the elliptical trainer were so dirty that my shoes stuck to the pedals. Reported this nothing was done. The service of the room the next day was lacking, we received clean towels but all our dirty glasses were left behind. I am a silver member - when I asked why my stay did not qualify for the points I was told it was because we booked via an external booking engine. Will not use the Novotel chain if I can help it.
Séjour de 4 nuits en mars 2024
Réponse de Leticia, Digital Marketing Manager le 8 avr. 2024
Dear Eric, thank you so much for reviewing us. We're very sorry that we fell short of meeting your expectations during your stay with us. We would like to discuss further the issues raised, so we kindly ask you to contact us at ha0x0@accor.com or 07 3295 4100. We are looking forward to hearing from you. Kind regards.

6/10 Satisfaisant

Susan

Voyage en couple
Les points forts : Équipements
Very convenient- all very adequate for a couple of nights stay. Shortage of staff on reception desk especially at check out time.
Séjour de 2 nuits en mars 2024
Réponse de Millicent le 25 mars 2024
Hi Susan, Thank you for choosing to stay with us at Novotel Brisbane Southbank and for taking the time to share your feedback.I am sorry to hear however about the delay on check out. We hope to welcome you again soon.

10/10 Excellent

Mark

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The reception staff were amazing overall beautiful place to stay. We will be back
Séjour de 1 nuit en mars 2024
Réponse de Millicent le 18 mars 2024
Hi Mark, Thank you for choosing to stay with us at Novotel Brisbane Southbank and for taking the time to share your lovely feedback! We are glad that you enjoyed your stay with us and look forward to you back again soon!

10/10 Excellent

Alan

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Easy walk to South Bank parklands and all the activities there. Bed is nice, room quiet. But small, if you need bathroom privacy, then a standard or superior room is not for you
Séjour de 3 nuits en mars 2024
Réponse de Millicent le 18 mars 2024
Dear Alan, Thank you for your feedback! I am pleased to let you know that our Corner 'N' Rooms provide a more traditional layout with a bathroom closed off from the bedroom which you may prefer to our standard lay out. We are glad that you enjoyed your stay and hope to see you again very soon.

10/10 Excellent

Ethan

Voyage en couple
Les points forts : Équipements
Easy check in and check out. Super clean. Yummy breaky. Great spot in a walkable area. Comfy bed. Nice shower. Had a wonderful stay
Séjour de 1 nuit en février 2024
Réponse de Millicent le 28 févr. 2024
Hi Ethan, Thank you for your lovely feedback. We are happy to hear that you had an enjoyable stay and look forward to welcoming you back again soon!

8/10 Bien

Brian

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very nice hotel. Good location and good dining area. Pillows were too soft for our liking.
Séjour de 1 nuit en février 2024
Réponse de Millicent le 19 févr. 2024
Hi Brian, Thank you for choosing to stay at Novotel Brisbane South Bank and sharing your review. We have different types of pillows available which can be ordered on request from reception. We look forward to you staying with us again!

10/10 Excellent

Paula Mary

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very comfortable beds and great breakfast
Séjour de 3 nuits en février 2024
Réponse de Millicent le 19 févr. 2024
Hi Paula Mary, Thank you for choosing to stay with us at Novotel Brisbane Southbank and for taking the time to share your lovely feedback!We are glad that you enjoyed your stay with us and look forward to you back again soon!

8/10 Bien

Carly

Voyage en famille avec de jeunes enfants
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Room could have been a bit cleaner. Empty bottle under bed and hair in the shower.
Séjour de 2 nuits en février 2024
Réponse de Millicent le 19 févr. 2024
Thank you for choosing to stay with us at Novotel Brisbane Southbank and for taking the time to share your feedback!I am so sorry to hear however about the cleanliness issues you experienced, please accept my sincerest apologies. I have passed your comments on to our Housekeeping Manager so this issue can be addressed.We hope that you enjoyed the rest of your stay with us and look forward to welcoming you back again soon!

10/10 Excellent

Clint

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Location
Séjour de 1 nuit en février 2024
Réponse de Millicent le 19 févr. 2024
Hi Clint, Thank you for sharing your review, we are glad you enjoyed your stay at Novotel Brisbane South Bank!

8/10 Bien

??

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
朝食がとてもおいしかったです。家族で利用しましたが、子供達も食べられるものが多かったです。また利用したいです。
Séjour de 1 nuit en décembre 2023
Réponse de Millicent le 19 févr. 2024
Thank you for choosing to stay with us at Novotel Brisbane Southbank and for taking the time to share your lovely feedback!We are glad that you enjoyed your stay with us and look forward to you back again soon!

10/10 Excellent

Amy

Séjour de 2 nuits en février 2024
Réponse de Leticia, Digital Marketing Manager le 21 mars 2024
Dear Amy, thank you so much for your 5-star review! We're happy to know that you enjoyed your stay and we hope to welcome you back soon. Kind regards.

10/10 Excellent

Chantal

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Amazing location & the staff are wonderful.!
Check in was very fast and easy. The check staff are AMAZING. We arrived 2.5 hrs earlier than the actual check in arrival time and they were so accommodating and found us a room immediately, so we could check in earlier and didn’t have to wait until 2pm. We checked out at 3am in the morning and there was a friendly face at the front desk to ask if we need assistance with cabs to the airport and ask how our trip was. It was our first stay here and we will be back again. Great location & awesome staff.
Séjour de 1 nuit en février 2024
Réponse de Millicent le 4 févr. 2024
Hi Chantal, Thank you for sharing your lovely feedback from your stay at Novotel Brisbane South Bank! I am so happy to hear that you enjoyed your stay and we look forward to welcoming you back again soon!

10/10 Excellent

Jen

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nice sized and quality room, quiet but close to Southbank and cultural precinct. Good value for money. Great for our weekend break.
Séjour de 1 nuit en février 2024
Réponse de Millicent le 4 févr. 2024
Hi Jen, Thank you for choosing to stay at Novotel Brisbane South Bank and sharing your lovely feedback! We are so happy to hear you enjoyed your stay and look forward to welcoming you back again soon!

10/10 Excellent

stephen

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Fantastic reception- made to feel really welcome Thank you !!
Séjour de 4 nuits en janvier 2024
Réponse de Millicent le 2 févr. 2024
Hi Stephen, Thank you so much for choosing to stay with us at Novotel Brisbane South Bank! We are so glad you enjoyed your stay with us and hope to welcome you back again soon!

10/10 Excellent

Scott

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
This should be your first choice
We had booked another unit at Morgan Suites that was not to our standards. Etc musty smell. I went on Hotels.com again and found this hotel nearby and booked it. It’s something I should have done at the beginning.
Séjour de 4 nuits en janvier 2024
Réponse de Millicent le 1 févr. 2024
Thank you for choosing to stay with us at Novotel Brisbane Southbank and for taking the time to share your lovely feedback!We are glad that you enjoyed your stay with us and look forward to you back again soon!

10/10 Excellent

Sandra, Elkhorn

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en janvier 2024
Réponse de Millicent le 30 janv. 2024
Hi Sandra,Thank you for your feedback! We are glad that you enjoyed your stay and hope to see you again very soon.

10/10 Excellent

Dave

Voyage en couple
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Beautiful food, great room and staff but limited parking
Séjour de 1 nuit en janvier 2024
Réponse de Millicent le 30 janv. 2024
Dear Dave,Thank you for choosing to stay with us at Novotel Brisbane Southbank and for taking the time to share your lovely feedback!We are glad that you enjoyed your stay with us and look forward to you back again soon!

10/10 Excellent

John

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en janvier 2024
Réponse de Millicent le 30 janv. 2024
Hi John,Thank you for choosing to stay with us at Novotel Brisbane Southbank and for taking the time to share your lovely feedback!We are glad that you enjoyed your stay with us and look forward to you back again soon!

10/10 Excellent

Taylor

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en janvier 2024
Réponse de Millicent le 30 janv. 2024
Hi Taylor, Thank you for choosing to stay with us at Novotel Brisbane Southbank and for taking the time to share your lovely feedback!We are glad that you enjoyed your stay with us and look forward to you back again soon!

8/10 Bien

Arrigo

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Séjour de 5 nuits en janvier 2024
Réponse de Millicent le 23 janv. 2024
Hi Arrigo, Thank you for your feedback! We are glad that you enjoyed your stay and hope to see you again very soon.

4/10 Médiocre

Voyageur vérifié

Les points forts : Infrastructures et conditions de l’hébergement et confort de la chambre
Les points faibles : Propreté et personnel et service
Séjour de 5 nuits en janvier 2024
Réponse de Millicent le 23 janv. 2024
Thank you for your feedback! We are glad that you enjoyed your stay and hope to see you again very soon.

8/10 Bien

Amanda

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great location, quick walk to south bank streets beach. Buffet breakfast had a good variety. Rooms were lovely. Parking charges expensive especially when already paying quite a lot to stay. Parking spots very small, not a lot of space to get in and out of your doors. Pool and gym good. Most staff were excellent.
Séjour de 5 nuits en janvier 2024
Réponse de Millicent le 23 janv. 2024
Thank you for choosing to stay with us at Novotel Brisbane Southbank and for taking the time to share your lovely feedback!We are glad that you enjoyed your stay with us and look forward to you back again soon!

10/10 Excellent

Lindell

Voyage en famille
Séjour de 1 nuit en janvier 2024
Réponse de Millicent le 23 janv. 2024
Hi Lindell,Thank you for your feedback! We are glad that you enjoyed your stay and hope to see you again very soon.

10/10 Excellent

Nicole

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 4 nuits en janvier 2024
Réponse de Millicent le 23 janv. 2024
Hi Nicole, Thank you for your feedback! We are glad that you enjoyed your stay and hope to see you again very soon.

10/10 Excellent

Kellie

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Clean, well designed, comfortable rooms, great food and friendly staff. Many thanks
Séjour de 1 nuit en janvier 2024
Réponse de Millicent le 17 janv. 2024
Dear Kellie, Thank you for sharing your lovely feedback and choosing to stay at Novotel Brisbane South Bank! We are glad you enjoyed your stay and we look forward to welcoming you back again soon.

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Superb location and hotel
We were pleasantly surprised by Novotel, we have never stayed at a Novotel before so was not sure what to expect. The room was lovely and spacious, the bed was very comfortable and the hotel was very quite. We were staying there for a visit to the theatre so the location was great as it was in walking distance. We would definitely stay again.
Séjour de 1 nuit en janvier 2024
Réponse de Millicent le 16 janv. 2024
Thank you for choosing to stay with us at Novotel Brisbane Southbank and for taking the time to share your lovely feedback!We are glad that you enjoyed your stay with us and look forward to you back again soon!

10/10 Excellent

Renae

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent customer service, room was very clean and the beds oh so comfortable, love this place
Séjour de 1 nuit en janvier 2024
Réponse de Millicent le 16 janv. 2024
Hi Renae, I am so happy to hear you enjoyed your stay and love our hotel! Thank you for choosing to stay with us and taking the time to share your lovely feedback. We look forward to welcoming you back!

10/10 Excellent

Sophie

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent service from all staff. Facilities are great (our tv was a bit dodgy but not a huge issue for us). This was our second stay here and loved it again.
Séjour de 1 nuit en janvier 2024
Réponse de Millicent le 16 janv. 2024
Hi Sophie, thank you so much for choosing to stay with us again at Novotel Brisbane South Bank! We are so happy you enjoyed your stay and hope you continue to enjoy your stays here!

8/10 Bien

Justin

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024
Réponse de Millicent le 16 janv. 2024
Hi Justin,Thank you for choosing to stay with us at Novotel Brisbane South Bank. We are happy to hear you enjoyed your stay and hope to welcome you back!

10/10 Excellent

Daniel

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 3 nuits en janvier 2024
Réponse de Millicent le 16 janv. 2024
Hi Daniel,Thank you so much for sharing your 5/5 review with us! We are glad you enjoyed your stay and look forward to welcoming you back.

8/10 Bien

Mark

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
On check in I wanted a car park knowing it was $35. I was told there were no spaces. Only disabled spots. When i checked out the car park there were only about half a dozen cars parked with probably 30 spare. Same again later. Not happy with that.
Séjour de 1 nuit en janvier 2024
Réponse de Millicent le 16 janv. 2024
Hi Mark, Thank you for staying with us and taking the time to share your feedback. I will pass your comments regarding parking on to our team to ensure we are managing the area. We hope you will give us the opportunity to provide you with a better stay in the future.

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 4 nuits en janvier 2024
Réponse de Millicent le 16 janv. 2024
Thank you for taking the time to share your review with us. We are glad you enjoyed your stay and hope to welcome you back.

10/10 Excellent

Chanel Margaret

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Such a great location and room. Very affordable stay as well, we had the breakfast included which was lovely, and the staff were great. Would definitely stay here again!
Séjour de 5 nuits en janvier 2024
Réponse de Millicent le 9 janv. 2024
Hi Chanel,Thank you for choosing to stay with us at Novotel Brisbane Southbank and for taking the time to share your lovely feedback!We are glad that you enjoyed your stay with us and look forward to you back again soon!

10/10 Excellent

Lyn, Trinity Beach

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Excellent location central to Brisbane’s arts hub and many good restaurants.
Séjour de 1 nuit en janvier 2024
Réponse de Millicent le 9 janv. 2024
Hi Lyn,Thank you for sharing a review, we are happy to hear you enjoyed your stay with us and hope to welcome you back to Novotel Brisbane South Bank again soon!