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Avis sur The Royal Hotel and Merrill Leisure Club

3 out of 5
The Royal Hotel and Merrill Leisure Club
Main Street, Bray, County Wicklow

Avis

6,6
Note des voyageurs de 10 (Excellent), d’après 124 avis sur 732." "
Note des voyageurs de 8 (Bien), d’après 210 avis sur 732." "
Note des voyageurs de 6 (Satisfaisant), d’après 189 avis sur 732." "
Note des voyageurs de 4 (Médiocre), d’après 131 avis sur 732." "
Note des voyageurs de 2 (Horrible), d’après 78 avis sur 732." "

7,0/10

Propreté

7,2/10

Personnel et service

7,4/10

Équipements

6,2/10

Infrastructures et conditions de l’hébergement

6,4/10

Écoresponsabilité

Avis

8/10 Bien

Voyageur vérifié

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Rien à redire, les chambres sont propres. Y compris les parties communes
Séjour de 3 nuits en septembre 2019
Réponse de Flynn Pinto - Revenue & Reservations Manager le 1 oct. 2019
Dear Valued Guest, Greetings from The Royal Hotel & Leisure Centre We would like to take the opportunity to thank you for choosing to stay at The Royal Hotel & Leisure Centre and for taking the time to share your comments. It is a pleasure to read your review and see that in more than one aspect we managed to exceed your expectations with the hotel offerings and service. We look forward to welcoming you to our hotel in the near future. Thank You & Regards

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 6 nuits en mars 2019
Réponse de Flynn Pinto - Revenue Manager le 14 mai 2019
Dear Valued Guest, Greetings from The Royal Hotel & Leisure Centre We would like to take the opportunity to thank you for choosing to stay at The Royal Hotel & Leisure Centre and for taking the time to share your comments. It is a pleasure to read your review and see that in more than one aspect we managed to exceed your expectations with the hotel offerings and service. Your praise will be certainly shared with the team and used as recognition for their remarkable dedication towards our guests. We look forward to welcoming you back to our hotel Thank You & Regards Flynn Pinto Revenue & Reservations Manager The Royal Hotel & Leisure Centre

2/10 Horrible

Ray

Les points faibles : Personnel et service
1. I was working for 4 days in Cabinteely. The nearest hotel was the Royal. Collegues who didn't know my mobile telephone number contacted the hotel. The hotel reception said it was connecting them to my room. The collègues said the line would go dead. This happened several times to one caller in particular. As it happened there wasn't a telephone in my room which is quite incredible. I reported this to the reception. Hotel staff however never informed collegues who called. On one occasion, on Sunday, a collegue came to the hotel to pick me up by car. The reception claimed to have called my room 3 times and to have sent someone to knock on my door. This was untrue. I was in my room the whole time. The fact that there was no telephone and the hotel staff pretending there was, led to much confusion. 2. I started work at 8 AM each day. On Saturday and Sunday the hotel didn't serve breakfast till 8AM so I missed breakfast on these 2 days and I would like you to reimbursement me. Ray Rushe
Séjour de 4 nuits en septembre 2018

6/10 Satisfaisant

laro

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Les points faibles : Personnel et service
Belle chambre, accueil moins bonne
Nous avons séjourné à Bray dans le but de participer au Groove Festival. Le personnel de l'hôtel ne savait pas où il se déroulait et ne connaissait pas l'événement ce qui a été pour nous décevant. De plus, la dame à l'accueil semblait plus intéressé à finir son quart de travail que nous servir. Cela nous a donné une mauvaise première impression sur l'hôtel.

8/10 Bien

Justine B.

Les points faibles : Personnel et service
Prix non justifié
La chambre occupée avait des fuites d'eau (moquette trempée), nous avons dû demander à en changer. Lors du petit déjeuner, théière renversée par une employée pendant que nous étions partis nous servir, nous avons dû essuyer nous même la table car à peine épongée par la responsable de l'incident. Aucune excuse exprimée. Grosse déception au vu du prix / standing affiché de l'hôtel.

6/10 Satisfaisant

Fabio M.

Les points faibles : Propreté, personnel et service, confort de la chambre
Saint Patrick's day!
L'hôtel était bien en général mais de très gros problèmes de plomberies...personnel gentil à la réception et pas très compétent au service lors du déjeuné. Les clients sont principalements des seniors...

2/10 Horrible

Elizabeth

Séjour de 1 nuit en mars 2022

8/10 Bien

noreen

Voyage en famille
Les points forts : Propreté, personnel et service, confort de la chambre
Positive and negative
Location is great. I’ve never been asked for photo ID at check-in before…I found it odd …Room and downstairs were lovely, comfortable. There were insects coming out from under the bath. The carpet in hallway needs an upgrade, there were drips coming from the ceiling. I paid the €5 overnight car park fee and went off on a hike with my kids. Half way round Bray Head I thought of renewing the car park ticket , but nothing I could do. When we got back to hotel at 5pm, car was clamped. €125 had to be paid for release fee😠 I feel this is unreasonable as we were staying the 2 nights.
Séjour de 2 nuits en février 2022

10/10 Excellent

James

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff at the Royal Hotel are so helpful, understanding, kind. The breakfast staff couldn’t do enough for you very friendly.
Séjour de 2 nuits en novembre 2021
Réponse de Flynn Pinto - Revenue & Reservations Manager le 22 nov. 2021
Dear James, We would like to take the opportunity to thank you for choosing to stay at The Royal Hotel & Merrill Leisure Club and for taking the time to share your comments. It is a pleasure to read your review and see that in more than one aspect we managed to exceed your expectations with the hotel offerings and service. We look forward to welcoming you to our hotel in the near future. Thank You & Regards The Royal Hotel & Merrill Leisure Club

4/10 Médiocre

Declan

Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 1 nuit en octobre 2021
Réponse de Flynn Pinto - Revenue & Reservations Manager le 22 nov. 2021
Dear Declan, We would like to take the opportunity to thank you for choosing to stay at The Royal Hotel & Merrill Leisure Club and for taking the time to share your comments. It is a pleasure to read your review and see that in more than one aspect we managed to exceed your expectations with the hotel offerings and service. We look forward to welcoming you to our hotel in the near future. Thank You & Regards The Royal Hotel & Merrill Leisure Club

4/10 Médiocre

Chris

Les points faibles : Infrastructures et conditions de l’hébergement
Don’t bother
Very expensive for the quality of a very old & run-down building. Then to pay extra for parking is poor. Very tired hotel & staff generally grumpy
Séjour de 1 nuit en septembre 2021

8/10 Bien

Rosie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en septembre 2021

10/10 Excellent

ALAN

Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Great weekend
We had a lovely weekend and really look forward to coming back.
Séjour de 2 nuits en août 2021

8/10 Bien

Sharon

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hotel staff were excellent, couldn’t be more helpful. Hotel was spotless. The only complaint I have is the restaurant, not enough choices on menu, we were left over an hour before food was served and requested drinks while my daughter was having dersert and did not get them. Menu needs to be updated for evening meals.
Séjour de 3 nuits en août 2021

8/10 Bien

Stephen

Voyage en groupe
Les points forts : Personnel et service et confort de la chambre
Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 1 nuit en août 2021
Réponse de Flynn Pinto - Revenue & Reservations Manager le 3 sept. 2021
Dear Stephen, We would like to take the opportunity to thank you for choosing to stay at The Royal Hotel & Merrill Leisure Club and for taking the time to share your comments. It is a pleasure to read your review and see that in more than one aspect we managed to exceed your expectations with the hotel offerings and service. We look forward to welcoming you to our hotel in the near future. Thank You & Regards The Royal Hotel & Merrill Leisure Club

8/10 Bien

Joanne

Voyage en famille
Les points forts : Personnel et service
Séjour de 5 nuits en août 2021
Réponse de Flynn Pinto - Revenue & Reservations Manager le 3 sept. 2021
Dear Joanne, We would like to take the opportunity to thank you for choosing to stay at The Royal Hotel & Merrill Leisure Club and for taking the time to share your comments. It is a pleasure to read your review and see that in more than one aspect we managed to exceed your expectations with the hotel offerings and service. We look forward to welcoming you to our hotel in the near future. Thank You & Regards The Royal Hotel & Merrill Leisure Club

2/10 Horrible

Voyageur vérifié

Voyage en famille
Les points forts : Propreté
Les points faibles : Infrastructures et conditions de l’hébergement
Wouldn’t stay again
The toilet in our room was blocked. The rooms were very dated. The shower/bath was very high and slippy. Staff were rude too
Séjour de 1 nuit en août 2021
Réponse de Flynn Pinto - Revenue & Reservations Manager le 3 sept. 2021
Dear Valued Guest, My sincere apologies in regards to the inconveniences that have been encountered during your stay, we appreciate your comments and please be rest assured that your concerns will not go unattended. Our aim is to consistently provide superior services and facilities; therefore, it is always important for us to receive constructive feedback to enables us target problem areas and take necessary actions to ensure similar situations can be avoided in the future. I apologize once again, and I look forward to welcoming you once again in the near future. Thank You & Regards The Royal Hotel & Merrill Leisure Club

6/10 Satisfaisant

Voyageur vérifié

Voyage en famille
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Équipements
bar food was excellent
Séjour de 3 nuits en juillet 2021
Réponse de Flynn Pinto - Revenue & Reservations Manager le 7 août 2021
Dear Valued Guest, We would like to take the opportunity to thank you for choosing to stay at The Royal Hotel & Merrill Leisure Club and for taking the time to share your comments. We look forward to welcoming you back to our hotel in the near future. Thank You & Regards The Royal Hotel & Merrill Leisure Club

8/10 Bien

Voyageur vérifié

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
food was excellent and staff were all very helpful and friendly.
Séjour de 4 nuits en juillet 2021
Réponse de Flynn Pinto - Revenue & Reservations Manager le 7 août 2021
Dear Valued Guest, We would like to take the opportunity to thank you for choosing to stay at The Royal Hotel & Merrill Leisure Club and for taking the time to share your comments. It is a pleasure to read your review and see that in more than one aspect we managed to exceed your expectations with the hotel offerings and service. We look forward to welcoming you to our hotel in the near future. Thank You & Regards Flynn Pinto Revenue & Reservations Manager The Royal Hotel & Merrill Leisure Club

6/10 Satisfaisant

Voyageur vérifié

Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Management should focus on costumer service it needs lot of improvement!! Despite the place needs a good refurbishment at least the service could be better . Holding deposits incase any damages happens in the room it’s something never seen in hospitality even in b&b !
Séjour de 1 nuit en juillet 2021
Réponse de Flynn Pinto - Revenue & Reservations Manager le 7 août 2021
Dear Valued Guest, We would like to take the opportunity to thank you for choosing to stay at The Royal Hotel & Merrill Leisure Club and for taking the time to share your comments. With regards to the security deposit, the terms and conditions are clearly outlined in the fine print on the booking confirmation you received when you made the reservation. The refundable deposit is taken for any incidental charges (room service, food order etc) while your stay with us. We look forward to welcoming you back to our hotel in the near future. Thank You & Regards The Royal Hotel & Merrill Leisure Club

4/10 Médiocre

Voyageur vérifié

Voyage en couple
H
Séjour de 2 nuits en juin 2021
Réponse de Flynn Pinto - Revenue & Reservations Manager le 2 juil. 2021
Dear Valued Guest, My sincere apologies in regards to the inconveniences that have been encountered during your stay, we appreciate your comments and please be rest assured that your concerns will not go unattended. Our aim is to consistently provide superior services and facilities; therefore, it is always important for us to receive constructive feedback to enables us target problem areas and take necessary actions to ensure similar situations can be avoided in the future. I apologize once again, and I look forward to welcoming you once again in the near future. Thank You & Regards The Royal Hotel & Merrill Leisure Club

4/10 Médiocre

Owen mckenna

Voyage en famille
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 2 nuits en juin 2021
Réponse de Flynn Pinto - Revenue & Reservations Manager le 28 juin 2021
Dear Owen, My sincere apologies in regards to the inconveniences that have been encountered during your stay, we appreciate your comments and please be rest assured that your concerns will not go unattended. Our aim is to consistently provide superior services and facilities; therefore, it is always important for us to receive constructive feedback to enables us target problem areas and take necessary actions to ensure similar situations can be avoided in the future. I apologize once again, and I look forward to welcoming you once again in the near future. Thank You & Regards The Royal Hotel & Merrill Leisure Club

8/10 Bien

Rita

Voyage en groupe
Les points forts : Propreté et confort de la chambre
Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 2 nuits en juin 2021
Réponse de Flynn Pinto - Revenue & Reservations Manager le 28 juin 2021
Dear Rita, We would like to take the opportunity to thank you for choosing to stay at The Royal Hotel & Merrill Leisure Club and for taking the time to share your comments. We look forward to welcoming you back to our hotel in the near future. Thank You & Regards The Royal Hotel & Merrill Leisure Club

10/10 Excellent

Davina

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en juin 2021
Réponse de Flynn Pinto - Revenue & Reservations Manager le 22 juin 2021
Dear Valued Guest, We would like to take the opportunity to thank you for choosing to stay at The Royal Hotel & Merrill Leisure Club and for taking the time to share your comments. We look forward to welcoming you back to our hotel in the near future. Thank You & Regards The Royal Hotel & Merrill Leisure Club

4/10 Médiocre

Stephen

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Poor service dated & dirty.
Poor service in this hotel. On check in we asked for an ice bucket & 2 wine glasses (didn’t think this was a big request). We were told to go to the bar & get it ourselves by reception. We had bags with us as you would expect while checking in & wouldn’t have been able to carry it. They also don’t tell you at check in that the car park for the hotel is not theirs & you need to pay and display to park there. It is explained in an information leaflet they give you with the envelope with your room keys but let’s face it who reads that stuff. This is vital information that would be a nice courtesy to be told about on checking in. Rooms are dated & full of cobwebs. Looked as if the room hadn’t been cleaned since before Covid restrictions. Shower is atrocious. Takes about 10 minutes running before any hot water comes out at all and it sounds like a banshee has been set on fire too. Not only do you have to endure the banshee screeching shower and wait 10 minutes before it’s hot you then have to endure 5 seconds of excruciating hot water followed by 5 seconds of ice cold water on repeat the whole time after that no matter what setting you turn the dial to. If you want comfort, cleanliness & any sort of good customer service is avoid this hotel. Don’t like giving bad reviews but this place deserves nothing better unfortunately.
Séjour de 1 nuit en juin 2021
Réponse de The Royal Hotel & Leisure Centre le 14 juin 2021
Dear Stephen, My sincere apologies in regards to the inconveniences that have been encountered during your stay, we appreciate your comments and please be rest assured that your concerns will not go unattended. Our aim is to consistently provide superior services and facilities; therefore, it is always important for us to receive constructive feedback to enables us target problem areas and take necessary actions to ensure similar situations can be avoided in the future. I apologize once again, and I look forward to welcoming you once again in the near future. Thank You & Regards The Royal Hotel & Leisure Centre

4/10 Médiocre

Adrian

Les points faibles : Propreté et infrastructures et conditions de l’hébergement
DIRTY AND POOR.
Started off not knowing where to go as the sign postage were directing us into the leisure centre rather than the main reception. We checked in, and were then unexpectedly notified that we must hand up a 50 euro deposit. Once on arrival we sat our bags down. We had no kettle, and We had no hair dryer, which in the brochure stated we'd have one in the bathroom. As we sat on the bed we felt a bit of dust falling on our laps. So myself and my girlfriend began to check the room. On our way around the room we found a bug crawling around and thick dust and dirt lying on our mirror and bed rest. I found this appalling especially since I am an asthmatic and have been coughing ever since I left this so called hotel. We left Our door hanger on so we could have our room serviced. Only our bins were replaced. We had to book to go to the swimming pool due to social distancing. One we arrived at the swimming pool there were more than people in the pool jumping around. I was very disappointed with my stay in this hotel. I enjoyed my stay in bray but would have preferred to stay in a different hotel. THIS HOTEL SHOULD NOT RECEIVE 3 STARS.
Séjour de 2 nuits en juin 2021

4/10 Médiocre

Ryan

Les points faibles : Propreté, personnel et service, confort de la chambre
Dislike very Much
Séjour de 1 nuit en juin 2021
Réponse de Flynn Pinto -Revenue & Reservations Manager le 7 juin 2021
Dear Ryan, My sincere apologies in regards to the inconveniences that have been encountered during your stay, we appreciate your comments and please be rest assured that your concerns will not go unattended. Our aim is to consistently provide superior services and facilities; therefore, it is always important for us to receive constructive feedback to enables us target problem areas and take necessary actions to ensure similar situations can be avoided in the future. I apologize once again, and I look forward to welcoming you once again in the near future. Thank You & Regards The Royal Hotel & Leisure Centre

8/10 Bien

Deborah

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en septembre 2020
Réponse de Flynn Pinto - Revenue & Reservations Manager le 18 sept. 2020
Dear Deborah, Dear Valued Guest, We would like to take the opportunity to thank you for choosing to stay at The Royal Hotel & Leisure Centre and for taking the time to share your comments. We look forward to welcoming you back to our hotel in the near future. Thank You & Regards

8/10 Bien

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, confort de la chambre
Wonderful staff and good food. The rooms were clean but the hotel was a bit tired.
Séjour de 2 nuits en août 2020
Réponse de Flynn Pinto - Revenue & Reservations Manager le 1 sept. 2020
Dear Valued Guest, We would like to take the opportunity to thank you for choosing to stay at The Royal Hotel & Leisure Centre and for taking the time to share your comments. It is a pleasure to read your review and see that in more than one aspect we managed to exceed your expectations with the hotel offerings and service. We look forward to welcoming you to our hotel in the near future. Thank You & Regards The Royal Hotel & Leisure Centre

8/10 Bien

Sandra

Séjour de 2 nuits en août 2020
Réponse de Flynn Pinto - Revenue & Reservations Manager le 10 sept. 2020
Dear Ms. Sandra, We would like to take the opportunity to thank you for choosing to stay at The Royal Hotel & Leisure Centre and for taking the time to share your comments. It is a pleasure to read your review and see that in more than one aspect we managed to exceed your expectations with the hotel offerings and service. We look forward to welcoming you to our hotel in the near future. Thank You & Regards

6/10 Satisfaisant

Shauna

Voyage en famille
Les points forts : Propreté
Les points faibles : Personnel et service et confort de la chambre
ixed experience
Chelsea in reception was great. Heat in room unbearable so got us a room change but unfortunately no WiFi on move. Bar is lovely and so is the food but service is disorganised chaos. Not enough staff, waiting long time for drinks, orders mixed up. Breakfast good too. 😀
Séjour de 3 nuits en août 2020
Réponse de The Management le 24 août 2020
Dear Shauna, We would like to take the opportunity to thank you for choosing to stay at The Royal Hotel & Leisure Centre and for taking the time to share your comments. We look forward to welcoming you back to our hotel in the near future. Thank You & Regards The Royal Hotel & Leisure Centre

4/10 Médiocre

Voyageur vérifié

Voyage en famille
Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
The pictures on the booking looked better then in reality. The hotel is old and in need of a good renovation or even a good deep clean. Walls are paper thin.
Séjour de 2 nuits en août 2020
Réponse de Flynn Pinto - Revenue & Reservations Manager le 11 août 2020
Dear Valued Guest, We would like to take the opportunity to thank you for choosing to stay at The Royal Hotel & Leisure Centre and for taking the time to share your comments. We look forward to welcoming you back to our hotel in the near future. Thank You & Regards

8/10 Bien

Julian

Voyage d’affaires
Les points forts : Propreté et personnel et service
Hotel pub ist echt supper ein Besuch wert. Insgesamt war der Aufenthalt gut. Zimmer war gut. Hotel insgesamt etwas abgewirtschaftet. Es hat ein Bad ich hab dieses aber nicht besucht. Die Stadt lohnt sich nicht anzusehen am besten besucht man den Strand dort ist es echt schön.
Séjour de 2 nuits en juillet 2020
Réponse de Flynn Pinto - Revenue & Reservations Manager le 4 août 2020
Dear Ms. Julian, We would like to take the opportunity to thank you for choosing to stay at The Royal Hotel & Leisure Centre and for taking the time to share your comments. It is a pleasure to read your review and see that in more than one aspect we managed to exceed your expectations with the hotel offerings and service. We look forward to welcoming you to our hotel in the near future. Thank You & Regards The Royal Hotel & Leisure Centre

6/10 Satisfaisant

Sarah

Voyage en famille
Les points forts : Propreté
Séjour de 1 nuit en août 2020
Réponse de Flynn Pinto - Revenue & Reservations Manager le 4 août 2020
Dear Ms. Sarah, Dear Valued Guest, We would like to take the opportunity to thank you for choosing to stay at The Royal Hotel & Leisure Centre and for taking the time to share your comments. We look forward to welcoming you back to our hotel in the near future. Thank You & Regards The Royal Hotel & Leisure Centre

6/10 Satisfaisant

mary

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Stayed for one night. Good location . Hotel clean and friendly staff. Food wasn’t great. Has dinner that night lovely starter but main course wasn’t nice. Breakfast wasn’t great. Having to be served at the table is very understandable but the portions were very small. Had to keep asking for everything we wanted. When we asked for more toast after one slice each we were given another half slice each. I left feeling hungry which never happens after a hotel breakfast.
Séjour de 1 nuit en juillet 2020
Réponse de Flynn Pinto - Revenue & Reservations Manager le 22 juil. 2020
Dear Ms. Mary, My sincere apologies in regards to the inconveniences that have been encountered during your stay, we appreciate your comments and please be rest assured that your concerns will not go unattended. Our aim is to consistently provide superior services and facilities; therefore, it is always important for us to receive constructive feedback to enables us target problem areas and take necessary actions to ensure similar situations can be avoided in the future. I apologize once again, and I look forward to welcoming you once again in the near future. Thank You & Regards The Royal Hotel & Leisure Centre

4/10 Médiocre

Voyageur vérifié

Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mars 2020

10/10 Excellent

Amela

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en février 2020
Réponse de Flynn Pinto - Revenue & Reservations Manager le 4 mars 2020
Dear Valued Guest, We would like to take the opportunity to thank you for choosing to stay at The Royal Hotel & Leisure Centre and for taking the time to share your comments. It is a pleasure to read your review and see that in more than one aspect we managed to exceed your expectations with the hotel offerings and service. We look forward to welcoming you to our hotel in the near future. Thank You & Regards The Royal Hotel & Leisure Centre

8/10 Bien

John

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en février 2020
Réponse de Flynn Pinto - Revenue & Reservations Manager le 28 févr. 2020
Dear John, We would like to take the opportunity to thank you for choosing to stay at The Royal Hotel & Leisure Centre and for taking the time to share your comments. We look forward to welcoming you back to our hotel in the near future. Thank You & Regards The Royal Hotel & Leisure Centre

8/10 Bien

Michael

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
8
just nice llittle break
Séjour de 1 nuit en février 2020
Réponse de Flynn Pinto - Revenue & Reservations Manager le 17 févr. 2020
Dear Mr. Michael, We would like to take the opportunity to thank you for choosing to stay at The Royal Hotel & Leisure Centre and for taking the time to share your comments. We look forward to welcoming you back to our hotel in the near future. Thank You & Regards The Royal Hotel & Leisure Centre

4/10 Médiocre

Voyageur vérifié

Voyage d’affaires
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Poor experience with late check in and wrong room
Rang in advance to inform of late check in. So far, so good. Arrived after midnight, and night porter rude. Had to take long way out to carpark to pay for parking at nearly 1am as staff wouldn't open door to let me out at carpark end. Had to get change for parking which was thrown onto the counter. Had booked a double room but was given a, twin room. No please, thank you or any pleasantries during check in or any of the interactions. Staff the next morning were fine and breakfast was decent.
Séjour de 1 nuit en janvier 2020
Réponse de Flynn Pinto - Revenue & Reservations Manager le 31 janv. 2020
Dear Valued Guest, My sincere apologies in regards to the inconveniences that have been encountered during your stay, we appreciate your comments and please be rest assured that your concerns will not go unattended. Our aim is to consistently provide superior services and facilities; therefore, it is always important for us to receive constructive feedback to enables us target problem areas and take necessary actions to ensure similar situations can be avoided in the future. I apologize once again, and I look forward to welcoming you once again in the near future. Thank You & Regards

6/10 Satisfaisant

Voyageur vérifié

Les points forts : Propreté, personnel et service, équipements
Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 3 nuits en janvier 2020
Réponse de Flynn Pinto - Revenue & Reservations Manager le 31 janv. 2020
Dear Valued Guest, We would like to take the opportunity to thank you for choosing to stay at The Royal Hotel & Leisure Centre and for taking the time to share your comments. We look forward to welcoming you back to our hotel in the near future. Thank You & Regards The Royal Hotel & Leisure Centre

4/10 Médiocre

Voyageur vérifié

Les points faibles : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Poor service for coeliacs
Séjour de 1 nuit en janvier 2020
Réponse de Flynn Pinto - Revenue & Reservations Manager le 28 févr. 2020
Dear Valued Guest, We would like to take the opportunity to thank you for choosing to stay at The Royal Hotel & Leisure Centre and for taking the time to share your comments. We haven take note of your feedback for more coeliacs options. Thank You & Regards The Royal Hotel & Leisure Centre

2/10 Horrible

Mario

Les points faibles : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
You have to pay for the parking. Heating was not working. They ask you for a deposit, photo ID and your home address although the accommodation was paid in advance. The table in the room was wobbly etc. The room numbers go as 521, 523, 524, and then 522. It took me 20 minutes to find the room
Séjour de 1 nuit en janvier 2020
Réponse de Flynn Pinto - Revenue & Reservations Manager le 22 janv. 2020
Dear Mario, We would like to take the opportunity to thank you for choosing to stay at The Royal Hotel & Leisure Centre and for taking the time to share your comments. The hotel does not have its own parking area however parking is available at the Dargle Car Park which is located at the rear of the hotel and is owned and managed by a 3rd party company. Securing a refundable depsoit and an ID is as per hotel policy. Thank You & Regards Flynn Pinto Revenue & Reservations Manager The Royal Hotel & Leisure Centre

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté
Séjour de 2 nuits en janvier 2020
Réponse de Flynn Pinto - Revenue & Reservations Manager le 21 janv. 2020
Dear Valued Guest, We would like to take the opportunity to thank you for choosing to stay at The Royal Hotel & Leisure Centre and for taking the time to share your comments. We look forward to welcoming you back to our hotel in the near future. Thank You & Regards The Royal Hotel & Leisure Centre

8/10 Bien

Dana

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 1 nuit en janvier 2020
Réponse de Flynn Pinto - Revenue & Reservations Manager le 13 janv. 2020
Dear Dana, We would like to take the opportunity to thank you for choosing to stay at The Royal Hotel & Leisure Centre and for taking the time to share your comments. It is a pleasure to read your review and see that in more than one aspect we managed to exceed your expectations with the hotel offerings and service. We look forward to welcoming you to our hotel in the near future. Thank You & Regards The Royal Hotel & Leisure Centre

6/10 Satisfaisant

Daniel

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Grand seaside hotel past its prime
This was a hard review to write. Definitely not the perfect hotel but the staff were on the whole very helpful. We arrived at 5.25pm and the kids were excited to get into the pool after a long drive. Only to discover that the pool times are 10.00 am to 5.30pm. So completely pointless for anyone planning to do things during the day but might want a swim early or later. The pool was the main reason for choosing this hotel so I was very frustrated. Our room was fine but when I looked at the bathroom it was really awful. Mould growing everywhere, door frame falling apart. I went to reception and they moved us straight away but we should not have had to ask. The location is good for the train, about 5 minutes walk away, then straight into Dublin. The bar was large, but not at all busy (first weekend after New Year), the restaurant didn't seem to be open. Parking was fine but it is €5 a day extra, the machine only takes coins and you can't pay the hotel daily rate by the app.
Séjour de 2 nuits en janvier 2020
Réponse de Flynn Pinto - Revenue & Reservations Manager le 13 janv. 2020
Dear Daniel, We would like to take the opportunity to thank you for choosing to stay at The Royal Hotel & Leisure Centre and for taking the time to share your comments. My sincere apologies in regards to the inconveniences that have been encountered during your stay. We look forward to welcoming you back to our hotel in the near future. Thank You & Regards The Royal Hotel & Leisure Centre

6/10 Satisfaisant

Chloe

Voyage en famille
Les points forts : Confort de la chambre
Séjour de 1 nuit en décembre 2019
Réponse de Flynn Pinto - Revenue & Reservations Manager le 30 déc. 2019
Dear Chloe, We would like to take the opportunity to thank you for choosing to stay at The Royal Hotel & Leisure Centre and for taking the time to share your comments. We look forward to welcoming you back to our hotel in the near future. Thank You & Regards The Royal Hotel & Leisure Centre

4/10 Médiocre

Agnieszka

Voyage en famille
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 1 nuit en décembre 2019
Réponse de Flynn Pinto - Revenue & Reservations Manager le 22 janv. 2020
Dear Agnieszka, We would like to take the opportunity to thank you for choosing to stay at The Royal Hotel & Leisure Centre and for taking the time to share your comments. We look forward to welcoming you back to our hotel in the near future. Thank You & Regards The Royal Hotel & Leisure Centre

10/10 Excellent

Brian

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excellent
The heating was not working in my room but the hotel staff were excellent and moved me to a room that was fantastic the hotel is in the middle of refurbishment and my stay was very nice staff excellent
Séjour de 1 nuit en décembre 2019
Réponse de Flynn Pinto - Revenue & Reservations Manager le 9 déc. 2019
Dear Mr. Brian, We would like to take the opportunity to thank you for choosing to stay at The Royal Hotel & Leisure Centre and for taking the time to share your comments. It is a pleasure to read your review and see that in more than one aspect. We are glad to read the staff were able to move you into a much comfortable room for your stay. We look forward to welcoming you to our hotel in the near future. Thank You & Regards The Royal Hotel & Leisure Centre

10/10 Excellent

Walter

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en décembre 2019
Réponse de Flynn Pinto - Revenue & Reservations Manager le 9 déc. 2019
Dear Mr. Walter, We would like to take the opportunity to thank you for choosing to stay at The Royal Hotel & Leisure Centre and for taking the time to share your comments. It is a pleasure to read your review and see that in more than one aspect we managed to exceed your expectations with the hotel offerings and service. We look forward to welcoming you to our hotel in the near future. Thank You & Regards The Royal Hotel & Leisure Centre