Avis sur Quality Inn Bradenton - Sarasota North
Quality Inn Bradenton - Sarasota North
6727 14th Street West US 41, Bradenton, FL
Avis
7,4
Bien
7,4/10
Propreté
8,0/10
Personnel et service
7,4/10
Équipements
7,2/10
Infrastructures et conditions de l’hébergement
7,6/10
Écoresponsabilité
Avis
Voyage en couple
5 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 6 nuits en mars 2024
Réponse de Guest Relations Management le 6 avr. 2024
Hi Caroline,Thank you for taking the time to share your positive feedback about your recent 6-night stay at our hotel. We are thrilled to hear that you had a great experience and that you found our location convenient and our services satisfactory.We are glad that our hotel's location worked well for you, providing easy access to the places you needed to visit or explore. Our team strives to choose convenient locations to enhance our guests' overall experience.We appreciate your kind words and your intention to return in the future. It would be our pleasure to welcome you back as our guest. Please don't hesitate to reach out to our customer service team if you have any specific requests or if there is anything else we can assist you with when planning your next visit.Thank you for choosing to stay with us, and we look forward to hosting you again for another enjoyable stay.
4/10 Médiocre
Jessica
Voyage en famille
19 août 2023
Les points forts : Personnel et service
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Jessica
Séjour de 2 nuits en août 2023
Réponse de Manager le 20 août 2023
Hello Jessica,Guest satisfaction is our number one objective so we really appreciate the input regarding our hotel. It is our ever present goal to provide each guest with the highest level of service; so thank you for your business and for sharing.
6/10 Satisfaisant
Nicolas
Voyage d’affaires
28 avr. 2022
Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Nicolas
Séjour de 3 nuits en avril 2022
Réponse de Manager le 30 avr. 2022
Hello Nicolas,Through feedback like yours we are able to address our weaknesses and to improve upon them and we thank you for taking the time to write. It is disheartening to learn that you did not enjoy your stay and that the room was not properly and thoroughly cleaned and maintained according to the high standards of our housekeeping and maintenance staff. Again, thank you for bringing this matter to our attention so that we can make sure no future guest experiences the same inconvenience. We hope that you will change your mind about giving us a second chance and that you will someday return to be impressed by the changes we've made.
6/10 Satisfaisant
Voyageur vérifié
Voyage en couple
14 mars 2020
Les points forts : Personnel et service
Les points faibles : Propreté
Voyageur vérifié
Séjour de 2 nuits en mars 2020
Réponse de Manager le 16 mars 2020
Thank you for your honest review. We appreciate your comment for it caught our attention on where we need to improve to make sure that our customer have a great time during their stay. We apologize for the unfortunate events that you faced during your stay with us. We will continue to improve our services for us to serve our customers better and make sure that they have a comfortable stay.
Hope that you'll consider staying again with us
8/10 Bien
Voyageur vérifié
Voyage en couple
16 févr. 2020
Les points forts : Propreté, personnel et service, équipements
Voyageur vérifié
Séjour de 1 nuit en février 2020
Réponse de Manager le 16 févr. 2020
Thank you for being a valued guest and for providing us the feedback regarding our hotel. We appreciate you for sharing your feedback as we continue to improve conveniences of our hotel for all of our guests.
6/10 Satisfaisant
Voyageur vérifié
4 sept. 2019
Les points forts : Propreté et personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 16 nuits en août 2019
8/10 Bien
kathia
16 août 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
kathia
Séjour de 6 nuits en août 2019
6/10 Satisfaisant
Patrick
18 mai 2019
Les points forts : Personnel et service
Les points faibles : Confort de la chambre
Patrick
Séjour de 2 nuits en mai 2019
Réponse de Debbie N. le 6 juin 2019
to let us know your feedback and it does appear in some areas we have failed to meet your expectations. For these items, we sincerely apologize. With comments and feedback from our valued guests, we will work harder to improve and show we can meet and exceed all of your expectations. Hope you give us another opportunity soon!
8/10 Bien
Muy Chou
1 févr. 2019
Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Bien
Muy Chou
Séjour de 1 nuit en janvier 2019
Réponse de Debbie N. le 2 mars 2019
401/5000
Merci pour votre commentaire sur notre Quality Inn Bradenton - Sarasota North! Nous apprécions toutes les critiques; surtout de nos clients satisfaits! Grâce à des commentaires tels que les vôtres, l’ensemble du personnel peut être satisfait de son objectif, qui est de rendre le Quality Inn Bradenton - Sarasota North aussi propre et confortable qu’il le devrait pour nos clients. Au plaisir de vous revoir bientôt !
8/10 Bien
Virginie
13 mai 2018
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Virginie
Réponse de Debbie N. le 17 mai 2018
Thank you for your review of our Quality Inn Bradenton - Sarasota North. As part of the management team at the hotel, we appreciate all reviews; both good and bad. We are making improvements and with comments such as yours, we will continue in our goal to make the Quality Inn Bradenton - Sarasota North as special as we feel it can be for our guests. Looking forward to seeing you again soon.
6/10 Satisfaisant
jenny, mons
19 nov. 2017
Les points forts : Personnel et service
Les points faibles : Propreté
Juste pour une nuit
jenny
Séjour de 1 nuit en novembre 2017
2/10 Horrible
Voyageur vérifié
27 avr. 2017
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Voyageur vérifié
6/10 Satisfaisant
Sarah, France
26 avr. 2016
Les points forts : Propreté et confort de la chambre
motel correspond tout en bord de route
Sarah
8/10 Bien
Jérémie, Bruxelles
26 avr. 2016
Les points forts : Personnel et service
Hôtel d'étape correct.
Jérémie
8/10 Bien
Voyageur vérifié
11 mars 2016
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Voyageur vérifié
6/10 Satisfaisant
Voyageur vérifié
15 août 2014
Les points forts : Propreté
Hôtel bon rapport qualité-prix
Voyageur vérifié
10/10 Excellent
Julian
Voyage en famille avec de jeunes enfants, Voyage en famille
28 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Julian
Séjour de 2 nuits en mai 2024
8/10 Bien
Nieves
Voyage en famille
27 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nieves
Séjour de 2 nuits en mai 2024
2/10 Horrible
Jacqueline
27 mai 2024
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Jacqueline
Séjour de 1 nuit en mai 2024
10/10 Excellent
Nathan
Voyage en couple
26 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nathan
Séjour de 1 nuit en mai 2024
Réponse de Guest Relations Specialist le 27 mai 2024
Hi Nathan,We're thrilled to hear that you enjoyed your stay with us and appreciated the value we offer with our spacious rooms and delicious breakfast spread. It's wonderful to know that our proximity to various dining options added to your overall experience. We strive to consistently provide our guests with exceptional accommodations and amenities, and we're delighted to hear that we succeeded during your visit. Should your travels bring you back to the area, we would be honored to welcome you again for another memorable stay.
8/10 Bien
Amanda
26 mai 2024
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Amanda
Séjour de 1 nuit en mai 2024
Réponse de Guest Relations Specialist le 28 mai 2024
Hi Amanda,Thank you for taking the time to share your experience with us. We appreciate your positive rating and are delighted to hear that you had an overall satisfactory stay. Our team works hard to provide a comfortable and enjoyable environment for our guests, and we're pleased to see that reflected in your feedback. If you have any specific comments or suggestions on how we can further enhance your experience, we would love to hear them. We look forward to welcoming you back in the future.
4/10 Médiocre
Kimberly
23 mai 2024
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Kimberly
Séjour de 3 nuits en mai 2024
Réponse de Sincerely, Berenice Fuentes Front Desk Supervisor le 25 mai 2024
Dear kimberly,We regret the inconvenience and distress caused by the presence of insects during your stay. We take cleanliness very seriously, and we are regret that we failed to meet your expectations in this regard. Please be assured that we have taken immediate action to address this issue with our control team to ensure that this does not happen again in the future.We appreciate your feedback and will use it as an opportunity to improve our services. We hope that you will give us another chance to provide you with a more pleasant and comfortable experience during your next visit.Thank you for bringing this matter to our attention, and we apologize once again for any inconvenience caused.
2/10 Horrible
Lilimar
23 mai 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lilimar
Séjour de 1 nuit en mai 2024
Réponse de Guest Relations Management le 23 mai 2024
Hi Lilimar,Thank you for bringing this to our attention. We apologize for any inconvenience caused by the presence of flukes during your one-day stay. The comfort and satisfaction of our guests is our top priority, and we take cleanliness and pest control seriously.Please rest assured that we will thoroughly investigate this matter and take appropriate measures to address and prevent any future occurrences. We appreciate your feedback as it helps us improve our services.We hope that you will give us another opportunity to provide you with an enhanced experience in the future.
10/10 Excellent
Luz
Voyage en couple
18 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Luz
Séjour de 1 nuit en mai 2024
Réponse de Guest Relations Specialist le 21 mai 2024
Hi Luz,We appreciate your feedback and are delighted to hear that you found our hotel to be clean and quiet. Maintaining a serene and hygienic environment is a top priority for us, ensuring that each guest enjoys a comfortable stay. Our team works diligently to uphold high standards of cleanliness and noise control to provide a peaceful atmosphere for all our guests. Your satisfaction is our utmost concern, and we look forward to welcoming you back for another enjoyable experience.
10/10 Excellent
Maria
9 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Maria
Séjour de 1 nuit en mai 2024
Réponse de Guest Relations Management le 10 mai 2024
Hi Maria,Thank you for your positive rating. We are thrilled that you had a lovely experience during your recent stay at our hotel.Our team works hard to ensure that each guest feels comfortable and welcomed, so it brings us great joy to know that we succeeded in providing you with a pleasant and enjoyable stay. Your satisfaction is our ultimate goal, and your rating serves as a motivation for us to continue delivering exceptional service.It helps us understand the impact of our efforts and encourages us to maintain our high standards. We value your patronage and look forward to welcoming you back in the near future.Once again, thank you for choosing our hotel and for your positive feedback. We can't wait to see you again soon!
8/10 Bien
Flavio
Voyage en famille, Voyage d’affaires
8 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Flavio
Séjour de 1 nuit en avril 2024
Réponse de Guest Relations Management le 10 mai 2024
Hi Flavio,Thank you for sharing your review with us.We are pleased to hear that you enjoyed most aspects of your stay. Your rating is valuable to us as they help us recognize our strengths and identify areas for improvement. We are constantly striving to ensure that our guests feel welcomed and satisfied throughout their stay. We are glad to have been a part of your travel convenience and made your experience enjoyable.We greatly appreciate the time you took to rate our hotel. It is important to us, and we will use it to enhance our services and amenities. We look forward to your next visit, and we are committed to providing an even better experience that exceeds your expectations.We appreciate your support, and we can't wait to welcome you back in the future.
8/10 Bien
Rai
29 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Rai
Séjour de 1 nuit en avril 2024
Réponse de g le 2 mai 2024
Hi Rai,Thank you for sharing your review about your recent stay at our hotel!We are thrilled to hear that you had a wonderful experience and that you appreciated every aspect of your stay. Our team works diligently to create a relaxing and pleasant environment for our guests, and we are delighted to know that we succeeded in providing you with just that. Your comfort and satisfaction are of utmost importance to us, and we are glad to have been a part of your travel convenience.We sincerely appreciate your feedback. It means a lot to us to know that our efforts are recognized and valued. We look forward to welcoming you back in the future, and please do not hesitate to reach out to us if there is anything we can do to further enhance your stay.Once again, thank you for choosing our hotel and for sharing your positive opinions. We can't wait to have the pleasure of serving you again!We hope to see you again soon!
8/10 Bien
Randolph, Racine
Voyage en famille
24 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Randolph
Séjour de 2 nuits en avril 2024
Réponse de Guest Relations Management le 26 avr. 2024
Hi Randolph,Thank you for sharing your review with us.We are pleased to hear that you enjoyed most aspects of your stay. Your rating is valuable to us as they help us recognize our strengths and identify areas for improvement. We are constantly striving to ensure that our guests feel welcomed and satisfied throughout their stay. We are glad to have been a part of your travel convenience and made your experience enjoyable.We greatly appreciate the time you took to rate our hotel. It is important to us, and we will use it to enhance our services and amenities. We look forward to your next visit, and we are committed to providing an even better experience that exceeds your expectations.We appreciate your support, and we can't wait to welcome you back in the future.
6/10 Satisfaisant
Leyla
Voyage en famille
21 avr. 2024
Les points forts : Personnel et service et équipements
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Leyla
Séjour de 2 nuits en avril 2024
Réponse de Guest Relations Specialist le 23 avr. 2024
Hi Leyla,We appreciate your feedback and apologize for any inconvenience caused by the odor in your room. Our team takes cleanliness and guest comfort seriously, and we'll ensure that our housekeeping staff pays extra attention to addressing any lingering smells. Regarding the curtains, we'll certainly investigate and take necessary action to maintain our high standards. Nonetheless, we're delighted to hear that you enjoyed our modern reception and cafeteria areas, and we hope to have the opportunity to welcome you back for an even more enjoyable stay in the future.
10/10 Excellent
Maryuri
Voyage en famille
21 avr. 2024
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Maryuri
Séjour de 1 nuit en avril 2024
Réponse de Guest Relations Specialist le 21 avr. 2024
Hi Maryuri,We greatly appreciate your perfect rating and feedback. Ensuring a pristine environment is paramount to us, and we apologize for any oversight in the cleanliness of your bathroom. Rest assured, we have addressed this with our housekeeping team to ensure consistent standards are met. Your satisfaction is our priority, and we thank you for bringing this to our attention. We look forward to welcoming you back for an even more enjoyable stay in the future.
10/10 Excellent
Allan
19 avr. 2024
Allan
Séjour de 3 nuits en avril 2024
Réponse de Guest Relations Management le 10 mai 2024
Hi Allan,Thank you for your positive rating. We are thrilled that you had a lovely experience during your recent stay at our hotel.Our team works hard to ensure that each guest feels comfortable and welcomed, so it brings us great joy to know that we succeeded in providing you with a pleasant and enjoyable stay. Your satisfaction is our ultimate goal, and your rating serves as a motivation for us to continue delivering exceptional service.It helps us understand the impact of our efforts and encourages us to maintain our high standards. We value your patronage and look forward to welcoming you back in the near future.Once again, thank you for choosing our hotel and for your positive feedback. We can't wait to see you again soon!
8/10 Bien
Christopher
Voyage en groupe
18 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Christopher
Séjour de 3 nuits en avril 2024
Réponse de Guest Relations Management le 26 avr. 2024
Hi Christopher,Thank you for sharing your review with us.We are pleased to hear that you enjoyed most aspects of your stay. Your rating is valuable to us as they help us recognize our strengths and identify areas for improvement. We are constantly striving to ensure that our guests feel welcomed and satisfied throughout their stay. We are glad to have been a part of your travel convenience and made your experience enjoyable.We greatly appreciate the time you took to rate our hotel. It is important to us, and we will use it to enhance our services and amenities. We look forward to your next visit, and we are committed to providing an even better experience that exceeds your expectations.We appreciate your support, and we can't wait to welcome you back in the future.
6/10 Satisfaisant
Thomas
15 avr. 2024
Thomas
Séjour de 4 nuits en avril 2024
Réponse de Guest Relations Management le 16 avr. 2024
Hi Thomas,Thank you for bringing this matter to our attention and for sharing your feedback regarding the disturbance caused by individuals outside the hotel premises during your stay. We apologize for the inconvenience and disruption this may have caused you.We strive to provide a peaceful and comfortable environment for all our guests, and we understand the importance of a good night's sleep. We will address this issue with our security team and staff to ensure that appropriate measures are in place to prevent such disturbances from occurring again in the future. We appreciate your understanding and patience in this matter.If there is anything else we can do to assist you or if you have any additional concerns, please do not hesitate to contact our front desk. We value your feedback and will work hard to ensure a more enjoyable and peaceful experience should you choose to stay with us again.Thank you for choosing our hotel, and we hope to have the opportunity to provide you with a much-improved stay in the future.
8/10 Bien
Jessica
Voyage en famille, Voyage d’affaires
13 avr. 2024
Les points forts : Personnel et service
Jessica
Séjour de 1 nuit en avril 2024
Réponse de Guest Relations Specialist le 14 avr. 2024
Hi Jessica,We're delighted to hear that you found our hotel to be a budget-friendly option and that you were impressed by the comfort of our beds, sheets, and pillows. While we appreciate your feedback regarding the need for updates and the cleanliness of the room floors, please rest assured that we continuously strive to enhance our facilities and cleanliness standards. It's fantastic to know that despite these minor concerns, you would still consider returning. Thank you for choosing to stay with us, and we look forward to welcoming you back in the future.
10/10 Excellent
Janice
Voyage d’affaires
10 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Janice
Séjour de 3 nuits en avril 2024
Réponse de Guest Relations Management le 12 avr. 2024
Hi Janice,Thank you for sharing your positive feedback about your recent stay at our hotel. We are delighted to hear that you found the hotel to be remarkably quiet, especially considering its location on a major road through town. We understand that a peaceful environment is crucial for a restful stay, and we are pleased that we were able to provide that for you.We take great pride in our efforts to minimize noise disturbances and create a tranquil atmosphere for our guests. Our team works diligently to ensure that soundproofing measures are in place and that guests can enjoy a peaceful and comfortable stay. It is gratifying to know that our efforts were successful during your visit.We appreciate your kind words and value your feedback. Your satisfaction is important to us, and it motivates us to continue delivering exceptional service and experiences. Should you have any further comments or if there is anything else we can do to make your future stays even better, please do not hesitate to let us know.Once again, thank you for choosing our hotel, and we look forward to welcoming you back in the future.
6/10 Satisfaisant
Donna
Voyage en famille, Voyage d’affaires
10 avr. 2024
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Donna
Séjour de 3 nuits en avril 2024
Réponse de Guest Relations Management le 12 avr. 2024
Hi Donna,Thank you for sharing your feedback about your recent stay at our hotel. We appreciate your comments and value your honesty in expressing your experience.We understand that the size of your room did not meet your expectations, as an older property, we may have certain limitations in terms of room sizes. However, we strive to provide comfortable accommodations to our guests, and we regret that we fell short in this regard. We appreciate your understanding of this aspect.Regarding the condition of the room, our housekeeping team works diligently to maintain cleanliness throughout the property. However, we understand that there may have been areas that required more attention during your stay. Your feedback will be shared with our housekeeping team, and we will take steps to improve our cleaning processes and ensure a more satisfactory experience for our guests.As an older property, we acknowledge that certain signs of age may be present. However, we would like to assure you that we continually invest in maintaining and updating our facilities to provide a pleasant and comfortable environment. We appreciate your understanding in this matter.We are glad to hear that our staff provided you with pleasant service. Our team members are dedicated to ensuring that our guests have a positive experience, and we will pass along your compliments to them. It is always encouraging for them to receive recognition for their efforts.We appreciate your feedback and your decision to stay with us. We understand that different guests have varying preferences and priorities when choosing accommodations. While our property may not meet the expectations of some guests, we strive to offer a comfortable stay at a competitive price, particularly for those seeking more affordable options in the Sarasota area.Thank you again for your feedback, and we hope that you will consider staying with us again in the future. If you have any further comments or if there is anything else we can do to address your concerns, please do not hesitate to reach out to us. We are committed to ensuring your satisfaction as our guest.
6/10 Satisfaisant
Sparkle
8 avr. 2024
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Sparkle
Séjour de 1 nuit en avril 2024
Réponse de Guest Relations Management le 12 avr. 2024
Hi Sparkle,Thank you for sharing your feedback about your recent stay at our hotel. We understand that you feel our hotel has a low-budget feel, and we regret if this impacted your overall satisfaction. While we strive to offer comfortable accommodations and excellent service at competitive prices, we acknowledge that different guests may have different preferences and expectations.We appreciate your feedback as it helps us identify areas where we can make improvements. We continuously evaluate our facilities and services with the goal of enhancing the overall guest experience. Your comments will be taken into consideration as we review our offerings and work towards providing an upgraded experience for our guests.We value your patronage and hope that you will consider staying with us again in the future. If there is anything specific you would like to address or if you have any further comments, please feel free to reach out to us. We are committed to ensuring your satisfaction as our guest.
8/10 Bien
Ryan
Voyage en groupe
7 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Ryan
Séjour de 1 nuit en avril 2024
Réponse de Guest Relations Specialist le 7 avr. 2024
Hi Ryan,We appreciate your positive feedback and are delighted to hear that you enjoyed your stay at our hotel. Our team works diligently to ensure that every guest has a pleasant experience, and it's rewarding to know that our efforts have been recognized. We strive to maintain high standards of cleanliness and comfort throughout our property, and we're glad that you found our accommodations satisfactory. Thank you for choosing to stay with us, and we look forward to welcoming you back in the future.
2/10 Horrible
Seleste
5 avr. 2024
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Seleste
Séjour de 7 nuits en mars 2024
Réponse de Guest Relations Specialist le 7 avr. 2024
Hi Seleste,We're truly sorry to hear about your experience at our hotel. Cleanliness is a top priority for us, and we apologize for any inconvenience caused by the odor and condition of your room. We'll address these concerns immediately with our housekeeping team to ensure that all areas meet our high standards. Regarding breakfast, we appreciate your feedback and will take it into consideration as we continually strive to enhance our offerings. We value your feedback and hope to have the opportunity to provide you with a more satisfactory stay in the future.
2/10 Horrible
Tonya
Voyage en famille
5 avr. 2024
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Tonya
Séjour de 1 nuit en avril 2024
Réponse de Guest Relations Specialist le 7 avr. 2024
Hi Tonya,We're genuinely sorry to hear about your experience during your stay at our hotel. Ensuring the comfort and satisfaction of our guests is our utmost priority, and we take reports of pests very seriously. Our dedicated team conducts regular inspections and follows strict protocols to maintain the highest standards of cleanliness and hygiene throughout our premises. Rest assured, we have promptly addressed this matter with our pest control experts to investigate and rectify any potential issues. We appreciate your feedback as it helps us continually improve and provide the exceptional service our guests expect and deserve.
8/10 Bien
Theodore
Voyage en couple
3 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Theodore
Séjour de 2 nuits en avril 2024
Réponse de Guest Relations Management le 5 avr. 2024
Hi Theodore,Thank you for sharing your feedback on your recent stay at our establishment. We appreciate your comments, and we would like to address the concerns you raised.We are glad to hear that you found our pricing to be reasonable. We strive to provide competitive rates that offer a good value for our guests.We understand that you would have liked to see more updated rooms during your stay. We continuously evaluate our facilities and take guest feedback into consideration as we plan for future updates and renovations. Your input will certainly be taken into account as we work to improve our accommodations.We apologize if our staff members were not as knowledgeable about the area as you would have liked. We make every effort to equip our team with the necessary information to assist our out-of-town guests effectively. We will review our training procedures to ensure that our staff is well-informed about local attractions, dining options, and other points of interest.Thank you for sharing your thoughts with us. Your feedback is invaluable as we strive to enhance our services and facilities.
8/10 Bien
Russell
Voyage en famille
2 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Russell
Séjour de 4 nuits en mars 2024
Réponse de Guest Relations Management le 5 avr. 2024
Hi Russell,Thank you for sharing your feedback regarding your recent stay at our establishment. We apologize for any inconvenience caused by the noise. We understand that a peaceful and quiet environment is essential for a comfortable stay. While we strive to minimize any disturbances, it is possible that external factors such as nearby roadways can affect the noise levels.We appreciate your feedback and will take it into consideration as we continually work to improve the guest experience. In the future, we recommend requesting a room that is located away from the roadway, as it may help to mitigate the noise.Thank you for bringing this matter to our attention. We value your feedback, and we apologize for any inconvenience caused.
10/10 Excellent
Belsy V
2 avr. 2024
Belsy V
Séjour de 1 nuit en mars 2024
Réponse de Guest Relations Management le 5 avr. 2024
Hi Belsy,Thank you for your positive rating. We are thrilled that you had a lovely experience during your recent stay at our hotel.Our team works hard to ensure that each guest feels comfortable and welcomed, so it brings us great joy to know that we succeeded in providing you with a pleasant and enjoyable stay. Your satisfaction is our ultimate goal, and your rating serves as a motivation for us to continue delivering exceptional service.It helps us understand the impact of our efforts and encourages us to maintain our high standards. We value your patronage and look forward to welcoming you back in the near future.Once again, thank you for choosing our hotel and for your positive feedback. We can't wait to see you again soon!
8/10 Bien
Linda
Voyage en famille
2 avr. 2024
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Linda
Séjour de 2 nuits en mars 2024
Réponse de Guest Relations Management le 12 avr. 2024
Hi Linda,Thank you for bringing your concerns to our attention regarding your recent stay at our hotel. Maintaining cleanliness is of utmost importance to us. We take your feedback seriously and will address this matter with our housekeeping team to ensure that our rooms are thoroughly cleaned and maintained to the highest standards. Additionally, we will conduct a thorough inspection of the property to identify areas that require attention and implement necessary improvements.We understand that a well-maintained and inviting environment is crucial for our guests' comfort, and we regret that we did not meet your expectations in this regard. Please know that we value your feedback, and we are committed to making the necessary changes to enhance the overall experience for our guests.We appreciate your understanding and patience, and we assure you that we will take immediate action to rectify these issues. Your satisfaction is important to us, and we hope that you will consider giving us another opportunity to provide you with the exceptional experience that you deserve.If there is anything else we can do to address your concerns or if you have any further comments, please do not hesitate to reach out to us directly. We value your patronage, and we are dedicated to ensuring that your future experiences with us are nothing short of excellent.
4/10 Médiocre
laura
Voyage en famille
2 avr. 2024
laura
Séjour de 2 nuits en mars 2024
Réponse de Guest Relations Management le 5 avr. 2024
Hi Laura,Thank you for sharing your feedback regarding your recent stay at our establishment. We are sorry to hear that the cleanliness of the room did not meet your standards. We take cleanliness very seriously, and it is disheartening to learn that you encountered issues with the floor. We will investigate this matter thoroughly and take immediate corrective actions to ensure that our housekeeping team maintains the highest standards of cleanliness.As for any inconveniences you experienced in the bathroom, we understand the importance of a clean and well-maintained bathroom, and we will address this matter with our housekeeping team to ensure improvements are made.Regarding breakfast, we strive to provide a satisfying breakfast experience for our guests, and we will review our breakfast offerings to ensure that they are up to our standards.We also do regularly evaluate our pricing to ensure it aligns with the value and services we offer, and we appreciate your feedback on this matter.Your comments will be shared with our team as we work to improve our services and facilities. If there is anything else we can do to address your concerns or if you have any further comments, please feel free to reach out to our customer service team.Thank you for bringing these matters to our attention.
8/10 Bien
Yahaira, Orange City
Voyage en couple
31 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Yahaira
Séjour de 1 nuit en mars 2024
Réponse de Guest Relations Specialist le 31 mars 2024
Hi Yahaira,Thank you for taking the time to share your experience with us. We appreciate your positive rating and are delighted to hear that you had an overall satisfactory stay. However, we apologize for any inconvenience caused by street and airplane noises during your stay. While we understand these disturbances can disrupt your peace, we strive to ensure our guests have a comfortable experience. Please note that our hotel is located in a bustling area, and while we make efforts to minimize external noise, some level of urban sounds may be unavoidable. Your feedback is valuable, and we'll continue to explore ways to enhance the tranquility of our guests' stays.
2/10 Horrible
Frequent
Voyage en famille
29 mars 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Frequent
Séjour de 5 nuits en février 2024
Réponse de Guest Relations Management le 30 mars 2024
Hi Frequent,Thank you for taking the time to provide feedback on your recent stay with us.We apologize for any inconveniences or shortcomings you experienced during your time at our hotel. It is disheartening to hear that we fell short of meeting your expectations, and we regret any discomfort or inconvenience caused.Our team strives to provide excellent service and support to our guests, and we hope that they were able to address and assist you with any issues that arose during your stay. We genuinely value your patronage and would be grateful for the opportunity to welcome you back in the future. We are committed to providing a far superior experience, and we would like the chance to demonstrate our dedication to your satisfaction.We sincerely hope to have the opportunity to provide you with a greatly improved stay in the future.
8/10 Bien
ronald
29 mars 2024
ronald
Séjour de 7 nuits en mars 2024
Réponse de Guest Relations Management le 20 avr. 2024
Hi Ronald,Thank you for sharing your review with us.We are pleased to hear that you enjoyed most aspects of your stay. Your rating is valuable to us as they help us recognize our strengths and identify areas for improvement. We are constantly striving to ensure that our guests feel welcomed and satisfied throughout their stay. We are glad to have been a part of your travel convenience and made your experience enjoyable.We greatly appreciate the time you took to rate our hotel. It is important to us, and we will use it to enhance our services and amenities. We look forward to your next visit, and we are committed to providing an even better experience that exceeds your expectations.We appreciate your support, and we can't wait to welcome you back in the future.
10/10 Excellent
Peter
Voyage en couple
29 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Peter
Séjour de 1 nuit en mars 2024
Réponse de Guest Relations Management le 30 mars 2024
Hi Peter,Thank you for sharing your positive feedback regarding the check-in experience at our hotel. We are delighted to hear that the check-in gentleman provided you with excellent service.Our team members take pride in delivering exceptional customer service, and we are thrilled that your check-in experience was pleasant and memorable. We will make sure to pass along your kind words to the staff member who assisted you. Recognition like this motivates us to continue providing outstanding service to all our guests.We appreciate you taking the time to acknowledge the positive aspect of your stay. If there is anything else you would like to share or if you have any further comments, please do not hesitate to reach out. We value your feedback and look forward to welcoming you back for another enjoyable stay in the future.
4/10 Médiocre
Arnaud
Voyage en famille
28 mars 2024
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Arnaud
Séjour de 2 nuits en mars 2024
Réponse de Guest Relations Management le 30 mars 2024
Hi Arnaud,Thank you for sharing your feedback about your recent stay at our hotel. Regarding the odors in your room, our housekeeping team works diligently to ensure that all rooms are clean and fresh. However, it's possible that occasional odors can arise due to factors beyond our control. We continuously strive to identify and address any issues to provide a comfortable environment for our guests.As for the breakfast, we regret that you felt the cost/value ratio was not satisfactory. We carefully consider guest feedback when planning our breakfast offerings, aiming to provide a variety of options to suit different preferences. We appreciate your input and will continue to evaluate and improve our offerings to ensure a more favorable cost/value ratio.We value your feedback as it helps us identify areas for improvement and make necessary adjustments. We take guest satisfaction seriously and are committed to providing a positive experience. We appreciate your understanding and hope that you will consider staying with us again in the future. Should you choose to return, we will make every effort to ensure that your experience is more enjoyable.If you have any further comments or concerns, please feel free to contact our customer service team. We appreciate your feedback and the opportunity to address your concerns.