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Avis sur Holiday Inn Express Bowling Green, an IHG Hotel

2.5 out of 5
Holiday Inn Express Bowling Green, an IHG Hotel
165 Three Springs Rd, Bowling Green, KY

Avis

8,8

Excellent

Note des voyageurs de 10 (Excellent), d’après 268 avis sur 449." "
Note des voyageurs de 8 (Bien), d’après 111 avis sur 449." "
Note des voyageurs de 6 (Satisfaisant), d’après 40 avis sur 449." "
Note des voyageurs de 4 (Médiocre), d’après 13 avis sur 449." "
Note des voyageurs de 2 (Horrible), d’après 17 avis sur 449." "

9,0/10

Propreté

9,2/10

Personnel et service

8,6/10

Équipements

8,8/10

Infrastructures et conditions de l’hébergement

8,8/10

Écoresponsabilité

Avis

10/10 Excellent

Kathleen

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We just stayed for one night traveling. We had been sleeping on terrible mattress for the last week and it was so lovely to have a comfortable bed. The room was clean and comfortable. There are lots of food options nearby. Breakfast was amazing! Would stay here again.
Séjour de 1 nuit en mars 2024

10/10 Excellent

Michael

Séjour de 1 nuit en mars 2024

10/10 Excellent

Christopher, Pembroke Pines

Voyage en famille
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Hotel new, clean, and smells great!
Séjour de 1 nuit en mars 2024

8/10 Bien

Lisa

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Please include a tv channel guide
Séjour de 1 nuit en mars 2024

10/10 Excellent

Allen

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
nothing to share
Séjour de 1 nuit en mars 2024

10/10 Excellent

Lisa

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024

10/10 Excellent

Sharon

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
very nice and very clean
Séjour de 1 nuit en février 2024
Réponse de Ishaan - AGM le 1 mars 2024
Sharon,We're glad to hear you enjoyed your stay with us! Please feel free to reach out to us if there is anything else we can do to improve your next experience with us. We hope to help you again next time you are in the area!

10/10 Excellent

Beth

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en novembre 2023
Réponse de Ishaan - AGM le 1 mars 2024
Beth,We're happy you had a pleasant experience with us! Feel free to let us know if there is anything else we can do to make your next stay more enjoyable. Hopefully, we get to see you with us again next time you are in Bowling Green!

2/10 Horrible

William

Les points faibles : Infrastructures et conditions de l’hébergement
Maintenance non existent. First room had heating/cooling wall unit in pieces and non functional. Moved us to second room which had bathroom shower plumbing leaking, desk lamp not functioning, refrigerator outsized for allotted space so cabinet door wouldn’t close. Terrible disappointment.
Séjour de 1 nuit en février 2024

10/10 Excellent

Richard

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Dominic was very polite. Room was wonderful and quiet. Highly recommend.
Séjour de 1 nuit en février 2024
Réponse de Ishaan le 6 févr. 2024
Richard,We're glad to hear you enjoyed your stay with us! I hope our wonderful team brings you back to stay next time you are in the area. Thanks for staying with us!

10/10 Excellent

Lisa

Voyage en famille
Les points forts : Équipements
Séjour de 1 nuit en janvier 2024
Réponse de Ishaan le 25 janv. 2024
Lisa, we're glad to hear that you enjoyed your stay with us! And we look forward to seeing you again next time you're in Bowling Green.

10/10 Excellent

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Another great stay in Bowling Green
We stay here at least twice a year on our drive from Philadelphia to Austin, TX. Dog friendly with a large field next door. Friendly staff, nice rooms, recently renovated.
Séjour de 1 nuit en décembre 2023
Réponse de Ishaan le 25 janv. 2024
We are honored to host you continuously as you pass through Bowling Green! If there is anything we can do to improve your experience, please let us know! We'd love to have you with us even more often.

8/10 Bien

Robert

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2023
Réponse de Ishaan le 25 janv. 2024
Robert, we are glad you chose to stay with while you were in Bowling Green. However, we prefer to see these reviews end with a 10! I apologize for any inconveniences or issues you may have experienced with us. Please let us know if there is anything else we could do to improve your next stay!

10/10 Excellent

William

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023
Réponse de Ishaan le 25 janv. 2024
William,We are glad to hear that you had a pleasant experience at our hotel! If there is anything we could have done better, please let us know! We hope to see you again next time you are in Bowling Green!

10/10 Excellent

Michael

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Very good hotel.
Séjour de 3 nuits en septembre 2023
Réponse de Ishaan le 25 janv. 2024
Michael,We are glad to hear that we were able to provide a pleasant experience for you! Hopefully, we will be seeing you again next time you are in the Bowling Green area!

10/10 Excellent

Paul

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en novembre 2023

10/10 Excellent

Debra K

Voyage en couple
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Great updated hotel. Lots of breakfast options.
Séjour de 1 nuit en novembre 2023

6/10 Satisfaisant

Brett

Voyage en famille
Les points forts : Propreté, personnel et service, équipements
Les points faibles : Infrastructures et conditions de l’hébergement
Hotel recently renovated and the update is very nice but the bathtubs water didn’t drain. Great location for restaurant options
Séjour de 1 nuit en octobre 2023

10/10 Excellent

Orville, Lewisport

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Friendly staff Hotel was clean and in good location for travel
Séjour de 1 nuit en novembre 2023

10/10 Excellent

walter

Séjour de 1 nuit en novembre 2023

10/10 Excellent

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great stay at holiday inn express bowling green
We love staying here with our dogs. The front desk person was really friendly and we love having a huge field right next to the hotel in which to walk the dogs. Breakfast was great, it was quiet and the beds are really comfortable.
Séjour de 1 nuit en novembre 2023

8/10 Bien

Kathy

Séjour de 1 nuit en octobre 2023

2/10 Horrible

Christian J

Voyage d’affaires
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
person in the conjoining room next to mine had TV on extremely loud all night. I was put in a handicap room that was also very inconvenient for me. Hotel room A/C did not work and Bathroom shower had some questionable staining in it.
Séjour de 1 nuit en septembre 2023

6/10 Satisfaisant

Kenneth

Voyage en famille
Breakfast bar was poorly run. Never put any fruit out
Séjour de 1 nuit en septembre 2023

10/10 Excellent

Lisa, Fort Atkinson

Voyage en famille, Voyage avec des animaux de compagnie
Les points forts : Propreté, personnel et service, équipements
Les points faibles : Infrastructures et conditions de l’hébergement
Neighborhood dogs have the hotel lawn just loaded with feces and cant even walk.
Séjour de 3 nuits en septembre 2023

10/10 Excellent

Stephen

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en septembre 2023

10/10 Excellent

Madeline

Les points forts : Infrastructures et conditions de l’hébergement
Séjour de 3 nuits en août 2023

10/10 Excellent

Marlen

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Excelent
Séjour de 1 nuit en août 2023

10/10 Excellent

Edwin

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The hotel seemed to be clean and well managed. Little things such as having water and coffee available for guests all day long make a good impression. I would definitely return to this hotel if I were in the area.
Séjour de 1 nuit en août 2023

8/10 Bien

Carla

Séjour de 1 nuit en août 2023

10/10 Excellent

Douglas

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great staff
Séjour de 1 nuit en juillet 2023

10/10 Excellent

Renata

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Very clean property. Great breakfast!
Séjour de 1 nuit en juillet 2023

10/10 Excellent

Wilma

Voyage en couple
Les points forts : Propreté et personnel et service
Great service, clean room. Going through some renovations but they were well communicated
Séjour de 1 nuit en juillet 2023

10/10 Excellent

Michelle

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Renovations were going on but didn’t disturb our stay. Staff was very friendly. Hotel was nice.
Séjour de 1 nuit en juin 2023

10/10 Excellent

Linda

Voyage en couple
Les points forts : Propreté et personnel et service
Perhaps work is on going but some base is missing in the lobby. Corner repairs in bath pretty sloppy.
Séjour de 1 nuit en juillet 2023

10/10 Excellent

Michelle

Séjour de 3 nuits en juin 2023

6/10 Satisfaisant

Billy

Séjour de 1 nuit en juin 2023

10/10 Excellent

Karen

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en juin 2023
Réponse de Front Desk Supervisor le 1 juil. 2023
Thank you for your review for our property! We value all of the feedback we receive and we would love to have you stay with us again. Have a wonderful day!

10/10 Excellent

Bill

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great experience.
The staff was amazing ! The room clean and comfortable. Will definitely stay here again.
Séjour de 2 nuits en juin 2023
Réponse de Front Desk Supervisor le 1 juil. 2023
Thank you for your review for our property! We value all of the feedback we receive and we would love to have you stay with us again. Have a wonderful day!

10/10 Excellent

Thom

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
We got there early and lady at front desk got us set up and in the room promptly.
Séjour de 1 nuit en juin 2023
Réponse de Front Desk Supervisor le 1 juil. 2023
Thank you for your review for our property! We value all of the feedback we receive and we would love to have you stay with us again. Have a wonderful day!

10/10 Excellent

richard

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Everything about this hotel was extremely nice, except for the bath towels. Very surprising that they were like low budget towels you'd find at an economy hotel. Still, I would stay here again.
Séjour de 1 nuit en juin 2023
Réponse de Front Desk Supervisor le 1 juil. 2023
Thank you for your review for our property! We value all of the feedback we receive and we would love to have you stay with us again. Have a wonderful day!

10/10 Excellent

Kathleen

Séjour de 1 nuit en juin 2023
Réponse de Front Desk Supervisor le 1 juil. 2023
Thank you for your review for our property! We value all of the feedback we receive and we would love to have you stay with us again. Have a wonderful day!

10/10 Excellent

Lois

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent services
Séjour de 1 nuit en mai 2023
Réponse de gm le 22 mai 2023
Dear Valued Guest,Thank you for your positive comments. We are incredibly grateful you took the time to leave us a 5-Star review. I am so glad to hear that you enjoyed your stay with us! I hope your next stay is just around the corner. Call us if there is anything we can help you with.

10/10 Excellent

Carla

Séjour de 1 nuit en mai 2023
Réponse de Front Desk Supervisor le 1 juil. 2023
Thank you for your review for our property! We value all of the feedback we receive and we would love to have you stay with us again. Have a wonderful day!

10/10 Excellent

Harold T

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Updated facility and Claire( front desk representative) is an excellent associate.
Séjour de 1 nuit en mai 2023
Réponse de gm le 22 mai 2023
Dear Valued Guest,Thank you for your positive comments. We are incredibly grateful you took the time to leave us a 5-Star review. I am so glad to hear that you enjoyed your stay with us! I hope your next stay is just around the corner. Call us if there is anything we can help you with.

10/10 Excellent

Stephen

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Nice place to stay for a night
The hotel was under construction but our room was recently remodeled and was quiet and comfortable where they put us.
Séjour de 1 nuit en mai 2023
Réponse de gm le 22 mai 2023
Dear Valued Guest,Thank you for your positive comments. We are incredibly grateful you took the time to leave us a 10-Star review. I am so glad to hear that you enjoyed your stay with us! I hope your next stay is just around the corner. Call us if there is anything we can help you with.

4/10 Médiocre

Brian

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Not as advertised
My wife and I were traveling with our 2 oldest granddaughters. The desk clerk was nice and cordial amid the chaos of construction. The property was cleans and much of it is brand new. The big challenge for us is that due to the remodel they no longer have king rooms with a sleeper sofa which is exactly what I booked for us.I did not know this until we were already checked in and in our room. Again the lady was kind in letting me know that they longer offer that kind of room and because I paid on Hotels. Com there was not much she could do for me. She offered to bring up a rollaway cot. In the meantime we discovered that the A/C did not work in our room. After she tried to get it working herself she moved us to another room and the girls ended up sleeping on a twin size cot which was not very comfortable for them. Don’t go here if you want a king size bed and have children with you.
Séjour de 1 nuit en avril 2023
Réponse de gm le 7 mai 2023
Thank you for sharing your feedback with us.I am very disappointed to learn about your experience. As a Hotel, we strive for excellent comfort and the best customer service for our guests. Clearly, we still need to deliver these standards. Not only you experienced such an inconvenience but we (our staff) were not able to assist you and resolve the situation.Please accept my sincerest apologies, as this is certainly not the level of service we would like to provide to our guests. I assure you that we will take all necessary steps to address your concerns and I will personally speak with Front Office Manager to look into the situation further as we rely heavily on our Front Office Associates to take care of and ensure the satisfaction of our guests.We appreciate your feedback as it is essential to us and will use this information for training and development purposes.Please let us know if there is anything we can do further to remedy the situation for you.Sincerely, Paul GronowskiGeneral Manager

8/10 Bien

Sheila

Séjour de 1 nuit en avril 2023
Réponse de gm le 22 mai 2023
Dear Valued Guest,Thank you for your positive comments. We are incredibly grateful you took the time to leave us a 4-Star review. I am so glad to hear that you enjoyed your stay with us! I hope your next stay is just around the corner. Call us if there is anything we can help you with.

10/10 Excellent

Wendy

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very clean, staff was helpful and friendly
Séjour de 1 nuit en avril 2023
Réponse de General Manager le 24 avr. 2023
We are so glad you enjoyed your stay with the Holiday Inn Express in Bowling Green, KY. We strive to make everyone's stay a pleasant experience and encourage honest feedback, and we thank you for your contribution. We look forward to seeing you in the future!

10/10 Excellent

Joy

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Friendly and Professional Service
Warm, welcoming staff at Front Desk. Clean rooms that seem to have some sound-proofing for a quiet stay. Highly recommend!
Séjour de 1 nuit en avril 2023
Réponse de General Manager le 24 avr. 2023
We are so glad you enjoyed your stay with the Holiday Inn Express in Bowling Green, KY. We strive to make everyone's stay a pleasant experience and encourage honest feedback, and we thank you for your contribution. We look forward to seeing you in the future!