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Avis sur DURLEY CHINE HOTEL

3 out of 5
DURLEY CHINE HOTEL
9 Durley Road South, West Cliff, Bournemouth, England

Avis

6,6
Note des voyageurs de 10 (Excellent), d’après 56 avis sur 341." "
Note des voyageurs de 8 (Bien), d’après 103 avis sur 341." "
Note des voyageurs de 6 (Satisfaisant), d’après 98 avis sur 341." "
Note des voyageurs de 4 (Médiocre), d’après 52 avis sur 341." "
Note des voyageurs de 2 (Horrible), d’après 32 avis sur 341." "

7,4/10

Propreté

7,0/10

Personnel et service

6,0/10

Équipements

6,6/10

Infrastructures et conditions de l’hébergement

6,4/10

Écoresponsabilité

Avis

6/10 Satisfaisant

Guy, Toulon

Les points forts : Propreté
Séjour d'une nuit.
Chambre quelque peu defrechie,aurait besoin d'un coup de modernité.On a oublié de nous réveiller à l'heure souhaitée . Néanmoins accueil chaleureux.

8/10 Bien

Berger

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Bien mais lieu isolé par rapport à la restauration

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Bon rapport qualité - prix
Pour le niveau de prix, l'hôtel est bien, les chambres ont été refaites récemment et le petit déjeuné inclus varié et copieux. La salle de bain tendait au minuscule. Faire payer un supplément pour le wifi et le parking est un peu mesquin (6 livres pour les deux, ce n'est pas négligeable comparé au prix de la chambre).

6/10 Satisfaisant

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Les-: le petit déjeuner pas terrible et la chambre triple qui donnait sur lexterieur sentait l'humidité...il y avait aussi cette lumière verte incessante toute la nuite( provenant dun spot, la direction ne savait pas Comment faire pour m'éteindre!!!) Les+: propreté et calme de l'hôtel

2/10 Horrible

SARAH

Les points faibles : Personnel et service et confort de la chambre
Stolen personal property
The hotel was ok but not particularly clean or hospitable- no staff on duty except one man on check in. The bedvwas the most uncomfortable ive ever slept in. The worst thing is they have stolen my property- i left an item of clothing in the room and despite many calls and messages left , as they never answer personally, i have had no contact. I have also tried Hotels.com to discuss this issue and theur live chat line is useless. No response despite waiting for contact as instructed. The item was a gift and all i want to do is send them postage to return it to me as it was a gift.
Séjour de 1 nuit en juin 2022

10/10 Excellent

Holly

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Lovely manager staff was very friendly, the price for the room was a downfall but other than that everything was good
Séjour de 1 nuit en juin 2022

2/10 Horrible

adonis

Séjour de 1 nuit en juin 2022

2/10 Horrible

Liz

Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Appalling - don’t book to go here. I wouldn’t throw good money after bad to go back
Séjour de 2 nuits en juin 2022

6/10 Satisfaisant

Satinderpal

Les points faibles : Propreté et personnel et service
No good experience
My room very small.very uncomfortable . Bin had rubbish. No coffee ☕️ and no sugar.bathroom very small toilet seat dirty, parking paid £10 ..
Séjour de 2 nuits en juin 2022

8/10 Bien

Voyageur vérifié

Voyage en groupe
Les points forts : Propreté, personnel et service, confort de la chambre
Really comfortable stay and staff were welcoming. Hotel is basic but all we needed as weren’t in the hotel very much.
Séjour de 3 nuits en juin 2022

6/10 Satisfaisant

Clint

Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Séjour de 4 nuits en mai 2022

8/10 Bien

Brian

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Same as above
Helpful and good clean room
Séjour de 2 nuits en juin 2022

8/10 Bien

Alan

Les points forts : Propreté, personnel et service, confort de la chambre
Three day stay
Nice friendly staff
Séjour de 3 nuits en mai 2022

10/10 Excellent

Ronald

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en juin 2022

10/10 Excellent

Ross

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Perfect
Séjour de 1 nuit en mai 2022

6/10 Satisfaisant

Jason

Séjour de 1 nuit en mai 2022

2/10 Horrible

Petronela

Séjour de 1 nuit en mai 2022
Réponse de The Durley chine hotel le 31 mai 2022
Thank you for your feedback, hope to welcome you again soon at our hotel

8/10 Bien

Libby

Séjour de 1 nuit en mai 2022
Réponse de The Durley Chine team le 30 mai 2022
Thank you very much for staying at our hotel and we are happy to welcome you any time in the future

4/10 Médiocre

Nina

Séjour de 1 nuit en mai 2022
Réponse de The Durley chine team le 30 mai 2022
Thank you for your rating and we endouver to improve our service in the future to suit your needs

4/10 Médiocre

ryan, Brighton

Voyage en couple
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
This hotel is close to town and the beach. However the condition of the hotel is very unclean and tired. The walls in the room were covered in stains. Also the bedding had stains all over the ‘duvet cover’. The duvet itself was ripped all over. The room looked like it had been used to house homeless people and hadn’t been properly cleaned/updated since the homeless people has left. Seriously avoid this hotel!
Séjour de 1 nuit en septembre 2021

6/10 Satisfaisant

eve

Voyage en groupe
Les points faibles : Propreté
the mattress was rock hard and didn’t have a good night sleep at all. The bed sheets had stains on, this also being the case for the towels aswell. No shower gel ect was provided either which i feel is a basic thing expected at a hotel
Séjour de 2 nuits en septembre 2021

8/10 Bien

Allan

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Happy and content
Séjour de 1 nuit en septembre 2021

4/10 Médiocre

Voyageur vérifié

Les points faibles : Personnel et service et confort de la chambre
Very dissatisfied with this hotel, check in was a struggle I booked through Expedia double room was randomly given a twin room because apparently that’s what I had booked, showed reception the room I had booked on my phone and didn’t care at all. Paid to park on site which is fine if you don’t want work vans parking right on your car to damage it because there’s a more expensive car the other side to give them adequate space to get in. Construction Workers everywhere making noise, going in and out of hotel all night to smoke, shout in the street. Room above was building their own furniture all night by the sounds of it, very restless sleep indeed. The only nice welcome we had was in the morning by a different guy at reception on check out. Please be advised if you stay here be prepared to have no sleep and your car and your property to not be given a crap about and you pay for that privilege!
Séjour de 1 nuit en septembre 2021

6/10 Satisfaisant

victor

Séjour de 2 nuits en septembre 2021

2/10 Horrible

Sarah

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Avoid
The hotel was very run down and beds near to braking, couldn’t sleep at all. Very outdated and desperate needs of refurbishment. Shower was small and tight and knees touched bath when using toilet. Such a bad experience that it spoilt the overnight stay for the air festival in Bournemouth. Spend more money and avoid!
Séjour de 1 nuit en septembre 2021

6/10 Satisfaisant

Stuart

Voyage en famille
Les points faibles : Personnel et service
If your not bothered about service
Reception person was not that friendly seem like he didn't really care about costumer service
Séjour de 1 nuit en septembre 2021

6/10 Satisfaisant

Shannon

It was ok..an average hotel and stay. Parking could of been better, only a few spaces at front of hotel and small spaces. The rest of the car park was at back, and very confusing. Got told it was ok to park and pay after 30 mins, but when I went back to pay once I had taken my luggage up to room. I noticed the parking says pay on arrival, not very happy as that’s what the staff had told me. Cleanliness was average, only stayed one night. A lot of money for one night. Positive side of it is that it is very close to the beach, walking distance.
Séjour de 1 nuit en août 2021

8/10 Bien

damon

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en août 2021

4/10 Médiocre

Voyageur vérifié

Voyage en famille avec de jeunes enfants
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
After a long journey, we looked forward to resting in a clean, spacious room, similar to those shown on the website. Unfortunately, that was not to be. Our room was the size of a postage stamp, with a bathroom similar to one you might find in an under-stairs cupboard. Old, dated, with some drawers so tatty we stopped attempting to use them, the room would have made a perfect set in a 70s sitcom. After spending the best part of £300 for two nights, I was hoping that we might be awarded more than one bar of soap and a mouldy shower curtain to complement our stay. Actually, we did. There two unwrapped teabags, clearly retrieved from a box of PG Tips, dumped into some little cups, making up our 'facilities'. The room faced out onto a noisy roundabout, where wannabe Ayrton Sennas practiced their manoeuvres all night long. After politely enquiring about the 'breakfast' listed with our room on the website, we were told, 'Not doing breakfast, because Covid'. OK, so not even a little bag with a piece of fruit and a yoghurt in our room then? I guess not. Perhaps the person in charge of making the lack of breakfast clear on the website (and deducting the cost) was off sick that day. The guests were required to wear face masks through the public areas of the hotel. Fair enough. But I couldn't help but wonder why the group of men crowded into the tiny bar watching football with the manager were exempt from mask wearing and social distancing. Perhaps they were asked to take a test first.
Séjour de 2 nuits en juillet 2021
Réponse de EGL le 5 juil. 2021
None of the above issues were highlighted to any member of the team during your stay and cannot comment further regarding your room as you have posted an anonymous review. If you kindly check your confirmation and Expedia Website all our rates are listed as 'Room Only' . As regards to the group in the Bar, they were all one party and had provided Negative Tests to us.

8/10 Bien

tracy

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en juillet 2021
Réponse de EGL le 5 juil. 2021
Thank you for taking the time to review

4/10 Médiocre

Voyageur vérifié

Voyage en famille
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
The bed was very poor, it really didn’t do my back any good..the shower was awful and flooded..and the tv might as well not have been there it was the smallest I have seen in years and kept loosing the signal so did not get the whole program
Séjour de 2 nuits en juin 2021
Réponse de RESERVATIONS le 21 juin 2021
If you had any issues, then it would have been better to bring them to our attention during your stay , giving us the opportunity to rectify any issues at the time!!

4/10 Médiocre

Voyageur vérifié

Les points faibles : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Over priced poor quality.
The car park facilities very small & tight you have to pay £4.50 until noon the following day. Reception was not overly welcoming or helpful. Bathroom tin the room was very small. Toilet so close to the bath tub very hard to use. Water stopped working in the shower so was unable to shower in the morning. Bed was very soft and not very comfortable. Very expensive for poor quality. Would not recommend!
Séjour de 2 nuits en mai 2021
Réponse de EGL le 31 mai 2021
Your anonymous review has been seen

6/10 Satisfaisant

david

Voyage d’affaires
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Les points faibles : Personnel et service
Ok for business
Staff need a little more training ,curt and impolite. One t bag and one offee sachet in the room im sure i could have asked for more but really??
Séjour de 1 nuit en octobre 2020
Réponse de EGL le 9 oct. 2020
Your comments have been noted and passed onto Management

4/10 Médiocre

Martin

Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
weekend away
Grumpy receptionist, room ok shower Luke warm & poor water pressure
Séjour de 2 nuits en septembre 2020
Réponse de EGL le 9 oct. 2020
Your comments have been noted

8/10 Bien

Adam

Séjour de 1 nuit en septembre 2020
Réponse de EGL le 9 oct. 2020
Thank you

6/10 Satisfaisant

Timothy M

Les points faibles : Infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en septembre 2020
Réponse de egl le 25 sept. 2020
Thank You

8/10 Bien

Voyageur vérifié

Séjour de 1 nuit en septembre 2020
Réponse de EGL le 25 sept. 2020
Thank you for your score

6/10 Satisfaisant

LUCAS

Les points forts : Propreté
Séjour de 2 nuits en août 2020
Réponse de EGL le 4 sept. 2020
Thank you for your review

10/10 Excellent

Gemma

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Lovely clean hotel helpful friendly staff nice walk to beach . Great stay would go back
Séjour de 3 nuits en août 2020
Réponse de EGL le 1 sept. 2020
Thank you so much for your comments

2/10 Horrible

Voyageur vérifié

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Only place available to book short notice. Won’t go back.
Séjour de 1 nuit en août 2020
Réponse de egl le 9 août 2020
It's a shame you did not bring your concerns to our attention during your stay !!

6/10 Satisfaisant

Voyageur vérifié

Les points faibles : Propreté et infrastructures et conditions de l’hébergement
We will not be staying here again
The hotel rooms are tired with non matching furniture, broken ceiling light, old stained beside lights-one not working, stained bed linen. The room had dirty finger marks all around the light switches and door handles and clearly is in need of a deep clean. The sink in the bathroom did not drain so after having a shave it took ages for the water to drain, so I could brush my teeth. The shower leaked from the tap so you got sprayed from the bottom of the tap with hot water whilst it was coming out of the shower head. There was cling film around the smoke detector, this was reported to reception, to be told don’t worry you will not be charged for this as we have let the management aware. The cling film was not removed during our stay which meant there was no smoke detector in our room. There were cigarette butts on the ledge outside the window that had clearly been there for sometime. My main concern was the lack of deep cleaning especially in light of Covid.
Séjour de 1 nuit en août 2020
Réponse de egl le 18 août 2020
Your comments have been passe on to Mnagement

4/10 Médiocre

jason

Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Horrible.... Avoid!
Horrible experience. Dirty carpets, tiny room, TV working intermittent ly with dirty, broken remote, broken bedside lamp, lumpy, very thin mattress, broken bathroom fan, tap, shower pipe, toilet roll holder. Charges for WiFi and parking Wish I'd read the reviews before booking. Never again!
Séjour de 1 nuit en août 2020
Réponse de egl le 18 août 2020
Your comments have been noted

2/10 Horrible

Expedia Relocation

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Was not happy with this hotel. No air condition in the room. Very stuffy and no cold drinks
Séjour de 1 nuit en août 2020
Réponse de egl le 3 août 2020
Your comments have been noted and would like to point out that we do not advertise that our rooms have air conditioning and a range of chilled bottled beers and soft drinks are always available from the Bar.

10/10 Excellent

Dave, St Albans

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lovely stay. Polite, helpful staff. Particularly in lockdown conditions.
Séjour de 3 nuits en juillet 2020
Réponse de EGL le 2 août 2020
Thank you so much for your comments and rating, it is much appreciated

6/10 Satisfaisant

Sarah

Les points forts : Personnel et service
Séjour de 1 nuit en août 2020
Réponse de egl le 3 août 2020
Thank you

8/10 Bien

Welnitz, Slough

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Good standard Good service Nice room Clean Recomend
Séjour de 4 nuits en juillet 2020
Réponse de reg le 28 juil. 2020
Thank you

8/10 Bien

Joanne

Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Séjour de 3 nuits en juillet 2020
Réponse de EGL le 18 juil. 2020
Thank you for your score

6/10 Satisfaisant

Joanne

Les points faibles : Personnel et service
It’s ok but the guy with. A pony tail is terrible
I had a broken shoulder and couldn’t use my right arm. The receptionist W pike only take my items to the lift and not help me. So rude
Séjour de 1 nuit en mars 2020
Réponse de Front Desk le 25 mars 2020
Apologies for that

2/10 Horrible

James

Voyage d’affaires
Les points forts : Propreté
Les points faibles : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
STAY SAFE, DON'T STAY HERE!
1. On the first night of my three night (6th February 2020) I was woken from sleep late at night and very early in the morning by a loud mechanical noise coming from just outside my window. At night the noise was turned off when I complained and the following morning I asked to move rooms and this was granted. 2. Very early on the morning of the 8th February I was woken from a deep sleep by a receptionist opening my door accompanied by a large man with a foreign accent I had never seen before. They began to have a normal conversation whilst they could see I was in bed and semi awake. At no point did they address me. The foreign man who was clearly a visitor looked at me and said ‘yes this is my friend, I will stay here with him’. The receptionist advised he couldn’t sleep in my room as it was a single room but could stay in the room if he wished. At absolutely no point did he acknowledge me! At this point becoming aware of imminent danger I shouted loudly from bed ‘excuse me, I don’t know this man, get out’. The visitor took exception to this and said sarcastically ‘excuse me’. I replied again angrily ‘get out’. At this point I banged on the door and they walked away down the corridor! I tried to go back to sleep but couldn’t so with it fresh in my mind I emailed the hotel complaining and demanded a full refund which I fought for but was not forthcoming!! I could have been robbed, sexually assaulted or worse and the hotel thought an apology hours later was sufficient!
Séjour de 3 nuits en février 2020
Réponse de Front Desk le 25 mars 2020
During your stay this matter was dealt with via email correspondence (your choosing) and two nights were given to you on a complimentary basis. Therefore as far as we were concerned the matter was closed as nothing to the contrary was said on departure.