2/10 Horrible
Sara
Voyage en famille
12 févr. 2026
Les points faibles : Services et équipements et infrastructures et conditions de l’hébergement
The toilet was not functioning properly during the entirety of our stay. It was already broken when we checked in. It took a few hours for us to realize the toilet paper was not flushing. I had to google the hotel phone number because the room phone was not working. I called down and was told that all the room phones on my floor were not working, and that maintenance was only there during the day, and they offered to move us to a different room. In retrospect I wish we had chosen this option, but we thought it would be quickly fixed in the morning and we were already completely unpacked and settled into the room, with the pull out couch made up. They said we could use the public toilets downstairs by the pool. I left early the next morning for a medical procedure, and when I returned to the room I was sleeping off the anesthesia. When I became aware that the toilet still wasn’t fixed, I called down and was told that maintenance had left for the day already. Either they had not been given the message about our room or they had simply neglected to attend to it while they were on site that day. They came the next day and it worked for two whole flushes before breaking again. I was sick that night and had to use a non flushing toilet. I did not pay for a hostel with a shared bathroom downstairs. I paid for a hotel room with a working toilet and a working phone.
Sara
Séjour de 3 nuits en février 2026