Façade de l’hébergement
Vérifier la disponibilité

Avis sur The Charles Hotel

4 out of 5
The Charles Hotel
One Bennett Street, Cambridge, MA

Avis

9,2

Merveilleux

Note des voyageurs de 10 (Excellent), d’après 719 avis sur 1003." "
Note des voyageurs de 8 (Bien), d’après 194 avis sur 1003." "
Note des voyageurs de 6 (Satisfaisant), d’après 48 avis sur 1003." "
Note des voyageurs de 4 (Médiocre), d’après 22 avis sur 1003." "
Note des voyageurs de 2 (Horrible), d’après 20 avis sur 1003." "

9,6/10

Propreté

9,2/10

Personnel et service

8,8/10

Équipements

9,4/10

Infrastructures et conditions de l’hébergement

9,0/10

Écoresponsabilité

Avis

8/10 Bien

John

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en août 2021
Réponse de The Charles Hotel le 9 août 2021
Thank you for your review John!

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 4 nuits en septembre 2019

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en juillet 2019

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2019

10/10 Excellent

Fabrice

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 4 nuits en février 2019

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en août 2018

8/10 Bien

Stéphanie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en juillet 2018

10/10 Excellent

Jean-Luc, Strasbourg

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Nice hotel,very pleasant. Activities offered free
Very pleasant and good located hotelin Cambridge. Friendly and helpful staff.
Séjour de 3 nuits en août 2017

10/10 Excellent

Mary

Everything was fantastic
Séjour de 2 nuits en mai 2024

10/10 Excellent

Mariana

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en avril 2024

10/10 Excellent

Samira

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Everything was perfect
Séjour de 7 nuits en mai 2024
Réponse de Abby le 20 mai 2024
Dear Samira, Thank you for choosing to stay at The Charles Hotel! We are delighted to hear that you had an enjoyable visit with us and we look forward to welcoming you back in the near future.

10/10 Excellent

Eliot, New York

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The Charles is pretty much the best hotel in Cambridge (and also the most expensive). It is very nice and we always stay there.
Séjour de 1 nuit en mai 2024
Réponse de Abby le 20 mai 2024
Dear Eliot, Thank you for taking the time to share with us your feedback! We are thrilled to hear you enjoy the property and we appreciate your continuous support. We look forward to welcoming you back to Harvard Square again soon.

10/10 Excellent

Dr. Eve

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Friendly and accommodating staff, clean rooms, the area is good, charming and pleasant rooms
Séjour de 4 nuits en mai 2024
Réponse de Abby le 13 mai 2024
Dear Dr. Eve, Thank you for choosing to stay at The Charles Hotel. We appreciate you taking the time to provide us with your feedback. We are very delighted to hear you enjoyed so many aspects of the property including your comfortable guestroom. Your kind words bout our team and their services provided are truly appreciated, and it will be our pleasure to share with them. Thank you again and we look forward to welcoming you back to The Charles soon!

10/10 Excellent

Gary

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great hotel! Staff is pleasant and professional. Very accommodating and aim to please. Rooms are a very good size, very clean and with plush comfortable beds. Room service is very good as are the restaurants in the hotel. Would not hesitate to stay at The Charles Hotel.
Séjour de 1 nuit en mai 2024
Réponse de Abby le 6 mai 2024
Dear Gary, Thank you for choosing to stay at The Charles Hotel. We are delighted to hear you enjoyed so many aspects of the property including our In-Room Dining service and your guestroom. Your kind words are truly appreciated and we look forward to welcoming you back in the near future for another memorable stay in Harvard Square!

10/10 Excellent

Gary

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This is a lovely hotel. The staff is very pleasant and accomodating and are sincerely interested in the comfort and satisfaction of your stay - not the often typical cloying "corporate" obligatory inquiries. The rooms are a very good size (we were a delxue double bed) room and there was plenty of room to walk about without walking into each other) the rooms are also immaculate as is the hotel. Beds are plush and comfortable, room service is very good. Restaurants on site are also very good. Would not hesitate to stay at The Charles Hotel again (and again!)
Séjour de 1 nuit en mai 2024
Réponse de Abby le 6 mai 2024
Dear Gary, Thank you for taking the time to respond to our survey. We are delighted to see that you enjoyed so many aspects of our property.On behalf of all our associates here at The Charles, I look forward to having you back with us again soon!

4/10 Médiocre

Ethan

Voyage en groupe
Les points forts : Propreté et infrastructures et conditions de l’hébergement
The check in was horrible! I go here and they said the room was not ready but they would call me when it was. I felt my bags there and explored Cambridge. Which was beautiful and amazing! The down fall was when I got back 2 hours later the room was still not available! They said it would be ready in just a few moments they had to finish cleaning it. So I waited another hour and half! Until finally after 3 trips to the main desk asking and overheating that three other peoples rooms were not ready yet, I was asked for the manager who finally got, not my original room but another room ready for me! I have never been to a hotel that has done this to me before. I am so disappointed and saddened by this that I probably will never stay here again. I was truly looking forward to this stay!
Séjour de 1 nuit en mai 2024
Réponse de Kathryn le 15 mai 2024
Dear Ethan, Thank you very much for making us aware of this issue. We are very sorry that your arrival experience was delayed, and unorganized. We certainly do not want this to occur for any of our guests. With your feedback we have been able to work with our team to target the problem and correct the issue to ensure we prevent this from occurring again. We do hope you reach out to us in the future and give us another opportunity to ensure an excellent experience for you.

10/10 Excellent

Gary

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Fantastic service.
Séjour de 1 nuit en mai 2024
Réponse de Abby le 3 mai 2024
Dear Gary, Thank you for choosing to stay at The Charles Hotel. We are delighted to hear that you had an enjoyable experience with us. We appreciate your kind words regarding our services, and we look forward to welcoming you back in the near future!

6/10 Satisfaisant

Cesare, San Pedro

Voyage en famille, Voyage d’affaires
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Na
Séjour de 1 nuit en avril 2024
Réponse de Abby le 22 avr. 2024
Dear Cesare, Thank you for choosing to stay at The Charles Hotel. We are sorry to hear your visit did not live up to your expectations. We welcome the opportunity to hear more about your experience as we are always working on improving. Your feedback is very valuable to us. Thank you again and we hope to have the pleasure of welcoming you back to Harvard Square and give you the experience you expect and deserve from our team.

10/10 Excellent

Darlene

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Beautiful lobby
Séjour de 3 nuits en avril 2024
Réponse de Abby le 19 avr. 2024
Dear Darlene,Thank you for choosing to stay at The Charles Hotel! We are delighted to hear you enjoyed your stay with us and that you found our lobby to be beautiful. We hope to welcome you back soon for another memorable stay in Harvard Square!

8/10 Bien

Michael

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de The Charles Hotel le 20 avr. 2024
Dear Michale, Thank you for staying with us, we hope to see you again soon.

6/10 Satisfaisant

Michael

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Séjour de 1 nuit en avril 2024
Réponse de Abby le 17 avr. 2024
Dear Michael, Thank you for choosing to stay at The Charles Hotel. We are sorry to see your recent visit to the property did not fully exceed your expectations. Your feedback is very valuable to us, and please know guest satisfaction is our top priority at the hotel. We hope to have the opportunity to welcome you back in the near future.

10/10 Excellent

Steven

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Location. Maintenance. Comfort. Service .
Séjour de 2 nuits en avril 2024
Réponse de Abby le 12 avr. 2024
Dear Steven,Thank you for choosing to stay at The Charles Hotel! We are thrilled to hear you enjoyed the location, and found your stay to be comfortable. We hope to have the pleasure of welcoming you back in the near future.

4/10 Médiocre

MADOKA

Les points forts : Infrastructures et conditions de l’hébergement
Les points faibles : Propreté et personnel et service
The room was not cleaned when I was checked in. Staf member’s services and communications were not good. I liked this hotel in the past, but this time, disappointed.
Séjour de 1 nuit en avril 2024
Réponse de Abby le 10 avr. 2024
Dear MADOKA, Thank you for your feedback regarding your recent visit to The Charles Hotel. We are sorry to hear that your guest room did not live up to your expectations. Our team regrets the circumstances that prevented us from providing you with the superior service that you expect and deserve.Thank you again for bringing this to our attention as it has been addressed with our Director of Services. Please know guest satisfaction is our main priority at The Charles and we are constantly working on improving.If we can assist you further, please do not hesitate to contact us. We appreciate your support and we hope to have the pleasure of welcoming you back to The Charles in near future.

10/10 Excellent

kirsten

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very comfortable place to stay!
Séjour de 4 nuits en avril 2024
Réponse de Abby le 8 avr. 2024
Dear Kirsten,Thank you for choosing to stay at The Charles Hotel! We are so happy to hear you had a comfortable stay with us. We look forward to having the pleasure of welcoming you back soon.

10/10 Excellent

Marjorie J.

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en avril 2024
Réponse de Abby le 9 avr. 2024
Dear Marjorie J, Thank you for choosing to stay at The Charles Hotel! We are thrilled to see you had an enjoyable visit, and we look forward to welcoming you back soon.

10/10 Excellent

Elizabeth

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Always lovely rooms.
Séjour de 1 nuit en mars 2024
Réponse de Abby le 5 avr. 2024
Dear Elizabeth, Thank you for choosing to stay at The Charles Hotel! We are very happy to hear you enjoyed many aspects of the property including your guestroom. We look forward to having the pleasure of welcoming you back for another memorable stay in Harvard Square soon!

10/10 Excellent

Gary

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Wonderful service, rooms are large and comfortable. Very clean. Staff are lovely and very helpful. Lovely stay. Highly recommend.
Séjour de 1 nuit en avril 2024
Réponse de Abby le 4 avr. 2024
Dear Gary,Thank you for taking the time to share with us your feedback regarding your recent stay at The Charles Hotel! We are very happy to hear you enjoyed many aspects of the property and that your visit exceeded your expectations. Our team hopes to have the pleasure of welcoming you back to Harvard Square soon.

8/10 Bien

Andrew, Fort Lauderdale

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Decent, but expensive.
Séjour de 2 nuits en avril 2024
Réponse de Abby le 5 avr. 2024
Dear Andrew, Thank you for choosing The Charles Hotel. We appreciate you taking the time to share with us your feedback and we look forward to welcoming you back in the near future!

10/10 Excellent

Gary

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Everyone is very pleasant. The hotel is very clean. Their room service menu is excellent and delivered quickly. a wonderful place to stay.
Séjour de 1 nuit en avril 2024
Réponse de Abby le 3 avr. 2024
Dear Gary, Thank you for choosing The Charles Hotel. We are thrilled to hear that you enjoyed so many aspects of the property including your In-Room Dining service. Your kind words are truly appreciated. Our team hopes to have the pleasure of welcoming you back soon for another memorable stay in Harvard Square!

4/10 Médiocre

Zheng, Plano

Voyage en famille
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
I booked a suite because there were 3 of us. It is too expensive and not worth the money at all. The guest room is very small, as well as the living room. There is no microwave, no fridge. I should have booked two rooms at other hotel.
Séjour de 2 nuits en mars 2024
Réponse de Abby le 3 avr. 2024
Dear Zheng, Thank you very much for choosing to stay at The Charles Hotel. We are sorry to hear your guestroom did not live up to your expectations. Please know guest satisfaction is our top priority at the hotel and we are constantly working on improving. We appreciate and value your feedback. In regards to a microwave and mini-fridge in your guestroom, you are able to request one and our front office team can have it delivered to your room. We apologize we were unable to effectively communicate this to you during your visit, but we hope to have another chance to give you the experience you expect and deserve from our team. Thank you again and we look forward to having the pleasure of welcoming you back in the near future.

10/10 Excellent

yukimi

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Good atmosphere overall
Séjour de 1 nuit en mars 2024
Réponse de Abby le 28 mars 2024
Dear yukimi,Thank you for choosing to stay at The Charles Hotel! We are thrilled to hear you had an overall enjoyable visit with us and we look forward to welcoming you back in the near future.

8/10 Bien

Ana Luiza

Voyage en famille, Voyage d’affaires
Les points forts : Équipements
The hotel is pretty good and have an excellent location HOWEVER I was EXTREMELY DISAPPOINTED with the staff - I forgot a quite expensive blazer in my room at the first night I spent there. I came back the following day and they said they never found it. I believe the staff could have been more helpful and efficient dealing with this matter and they made if looked like I was lying. Never coming back.
Séjour de 1 nuit en mars 2024
Réponse de Kathryn V., The Charles Hotel le 25 mars 2024
Dear Ms. Luiza, We are very sorry for this confusion to occur about your blazer. I do encourage you to contact us directly so we may be of further assistance. We understand that being left with this feeling can cause quite an upset and we do want to correct this. We hope yo have you with us again and leaving on much better circumstances.

10/10 Excellent

PIERRE

Lovely hotel. Agreeable, courteous, efficient, tasteful, good food. All good.
Séjour de 2 nuits en mars 2024
Réponse de The Charles Hotel le 25 mars 2024
Dear Pierre, Thank you very much for staying with us and your warm feedback. We hope to have you with us again soon.

10/10 Excellent

David, Lansdale

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Amazing staff
Séjour de 1 nuit en mars 2024
Réponse de Abby le 21 mars 2024
Dear David, Thank you for choosing The Charles Hotel! We truly appreciate your kind words regarding our staff and we look forward to welcoming you back soon.

8/10 Bien

Oscar

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de The Charles Hotel le 19 mars 2024
Dear Oscar, We are glad to see that you enjoyed your stay with us. We look forward to welcoming you back again in the future.

10/10 Excellent

Anne

It was a one night stay. The room was lovely, all of the staff were too
Séjour de 1 nuit en mars 2024
Réponse de The Charles Hotel le 18 mars 2024
Dear Anne, Thank you very much for your review. We hope to welcome you back again soon for an excellent visit.

10/10 Excellent

Judith

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Excellent hotel. Friendly and helpful staff. Great location. Have stayed here before.
Séjour de 1 nuit en mars 2024
Réponse de The Charles Hotel le 4 mars 2024
We are so glad to have been able to welcome you back Judith! Enjoy your travels.

2/10 Horrible

Olga

Voyage en famille
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Near to Harvard..
Séjour de 7 nuits en février 2024
Réponse de Abby le 26 févr. 2024
Dear Olga,Thank you for choosing to stay at The Charles Hotel. We are sorry to learn your recent visit did not exceed your expectations. We hope to have the pleasure of welcoming you back in the near future.

10/10 Excellent

heather

Séjour de 1 nuit en février 2024
Réponse de Abby le 27 févr. 2024
Dear Heather,Thank you for choosing to stay at The Charles Hotel! We are thrilled to learn that you had an enjoyable stay with us, and we look forward to welcoming you back soon.

10/10 Excellent

Courtenay

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en février 2024
Réponse de The Charles Hotel le 20 févr. 2024
Thank you very much Courtenay!

10/10 Excellent

Robert

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en février 2024
Réponse de The Charles Hotel le 20 févr. 2024
Thank you very much Robert!

8/10 Bien

Beatriz

Séjour de 2 nuits en février 2024
Réponse de Abby le 21 mars 2024
Dear Beatriz,Thank you for choosing The Charles Hotel! We hope to have the pleasure of welcoming you back soon.

10/10 Excellent

Jodessa

Séjour de 2 nuits en février 2024
Réponse de Abby le 21 mars 2024
Dear Jodessa,Thank you for choosing to stay at The Charles Hotel! We are happy to see you enjoyed your stay with us and look forward to welcoming you back to Harvard Square soon.

10/10 Excellent

Luis de Jesus

Les points forts : Infrastructures et conditions de l’hébergement
It has a classic still modern feeling
Séjour de 2 nuits en janvier 2024
Réponse de Abby le 12 févr. 2024
Dear Luis de Jesus,Thank you for choosing The Charles Hotel! We are glad to hear you enjoyed your stay on the property and we hope to have the pleasure of welcoming you back soon.

10/10 Excellent

Ana Melissa

Rooms are comfortable, clean.
Séjour de 1 nuit en janvier 2024
Réponse de Abby le 30 janv. 2024
Dear Ana Melissa, Thank you for choosing to stay at The Charles Hotel! We are very happy you had an enjoyable visit, and we hope to welcome you back again soon.

10/10 Excellent

Diana, Stamford

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024
Réponse de Abby le 16 janv. 2024
Dear Diana,Thank you for staying with us at The Charles! We look forward to welcoming you back again soon.

10/10 Excellent

Theodore

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024
Réponse de Abby le 9 janv. 2024
Dear Theodore, Thank you for choosing The Charles Hotel! We hope we welcome you back again soon.

10/10 Excellent

Dennis

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Good Bostonian food. Clean rooms. Courteous staff.
Séjour de 3 nuits en décembre 2023
Réponse de Abby le 9 janv. 2024
Dear Dennis, We are very glad to hear you enjoyed your stay with us at The Charles Hotel. Your kind words are appreciated and we hope to have the pleasure of welcoming you back soon.

10/10 Excellent

Savvas

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Beautiful hotel and room!
Séjour de 1 nuit en janvier 2024
Réponse de Abby le 9 janv. 2024
Dear Savvas,Thank you very much for your feedback! We are delighted you had an enjoyable stay at The Charles and we look forward to welcoming you back soon.

10/10 Excellent

Donald

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Revisiting a favorite
We love staying at the Charles. It is so comfortable—simple but elegant. Staff is always sincere, helpful and extremely helpful.
Séjour de 2 nuits en décembre 2023
Réponse de Abby le 18 déc. 2023
Dear Donald,Thank you for choosing to stay at The Charles Hotel. We are very happy to hear you enjoyed most aspects of the property during your recent visit. Our team appreciates your kind words and your continuous support. We hope to have the pleasure of welcoming you back in the near future!