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Avis sur Renaissance Boston Waterfront Hotel

4 out of 5
Renaissance Boston Waterfront Hotel
606 Congress St, Boston, MA

Avis

9,0

Merveilleux

Note des voyageurs de 10 (Excellent), d’après 668 avis sur 1000." "
Note des voyageurs de 8 (Bien), d’après 207 avis sur 1000." "
Note des voyageurs de 6 (Satisfaisant), d’après 61 avis sur 1000." "
Note des voyageurs de 4 (Médiocre), d’après 43 avis sur 1000." "
Note des voyageurs de 2 (Horrible), d’après 21 avis sur 1000." "

9,4/10

Propreté

9,2/10

Personnel et service

8,8/10

Équipements

9,2/10

Infrastructures et conditions de l’hébergement

9,0/10

Écoresponsabilité

Avis

10/10 Excellent

Ionela Elena

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en septembre 2023
Réponse de Director of Operations le 8 oct. 2023
Dear Ms. Elena, Thank you for being our guest and for the outstanding rating. We are delighted that from check-in through check-out, we were able to provide you with a great stay at Renaissance Boston Waterfront Hotel. We look forward to your return and wish you all the best with your future travels.David ReddickDirector of Operations

10/10 Excellent

Marie-Laure

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Bel hôtel, personnel très attentionné et à l'écoute. L'hôtel donne accès à de nombreuses activités pour découvrir Boston. Le buffet brunch la fin de semaine est très intéressant.
Séjour de 2 nuits en août 2023
Réponse de Director of Operations le 2 sept. 2023
Dear Marie-Laure,Thank you for taking the time to write a great review of Renaissance Boston Waterfront Hotel. We are thrilled to hear that you enjoyed your stay with us and that you found our staff to be wonderful and helpful. It is great to know that you appreciated our hotel's proximity to many activities to explore Boston and that our brunch buffet was interesting. We truly enjoyed having you as our guest, and we look forward to welcoming you back on your next visit to the area.David ReddickDirector of Operations

10/10 Excellent

Dale

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Excellent
Séjour de 2 nuits en juin 2023
Réponse de General Manager le 28 juin 2023
Dear Dale, It was a pleasure welcoming you to Renaissance Boston Waterfront Hotel. Your rating is the best performance measure we have, and we appreciate you letting us know we are succeeding. Thank you for being our guest; we look forward to your next visit. Tom Walsh General Manager

10/10 Excellent

Raphael

Les points forts : Propreté
Not top
Séjour de 1 nuit en juin 2023

10/10 Excellent

olivier

Séjour de 3 nuits en avril 2023
Réponse de General Manager le 2 mai 2023
Dear Olivier, It was a pleasure having you as our guest at Renaissance Boston Waterfront Hotel. We strive to deliver an exceptional experience to each of our guests in all areas of our hotel, and your feedback tells us we are meeting our goals. Thank you for taking the time to share your perfect rating. We look forward to hosting you again soon.Tom WalshGeneral Manager

8/10 Bien

Dave

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Malheureusement, la chambre était voisine
Séjour de 2 nuits en décembre 2022

8/10 Bien

lynda

Les points forts : Propreté et infrastructures et conditions de l’hébergement
La situation géographique Parfaite pour visiter, boire, manger, et entertaiment
Séjour de 3 nuits en août 2022
Réponse de General Manager le 23 août 2022
Dear Lynda, Thank you for choosing Renaissance Boston Waterfront Hotel and for the kind review. We appreciate you mentioning how much you enjoyed our location close to everything you wanted to do. We are ideally located on the Seaport District's waterfront, an energetic hub of commerce, dining, and entertainment! Thank you again, and we hope to welcome you back soon.Tom WalshGeneral Manager

10/10 Excellent

Odile

Séjour de 2 nuits en juillet 2022

10/10 Excellent

MICHEL

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en août 2021

10/10 Excellent

martin

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hôtel agréable dans beau quartier.
Chambre calme et spacieuse. Possibilité de se garer à proximité. Buffet petit déjeuner de qualité. salle de sport bien équipée. Petite piscine : beaucoup de familles donc beaucoup d'enfants dans l'eau.
Séjour de 1 nuit en février 2020

8/10 Bien

Voyageur vérifié

Séjour de 2 nuits en octobre 2019
Réponse de General Manager le 21 oct. 2019
Dear Guest, thank you for being our guest at the Renaissance Boston Waterfront Hotel. We take great pride in providing our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon. Tom Walsh, General Manager

6/10 Satisfaisant

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
pratique
Facile d'accès de l'aéroport mais hotel d'affaires manquant de charme - personnel très charmant
Séjour de 1 nuit en mai 2019

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en avril 2019
Réponse de General Manager le 30 avr. 2019
Dear Guest, we appreciate your gracious rating about your stay at the Renaissance Boston Waterfront Hotel. It means a lot for us to learn that we met all of your expectations. Thank you for being our guest, and we look forward to a future visit. Tom Walsh, General Manager

10/10 Excellent

Robert

Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
This is a very nice place to stay. We had a great view of the harbor. The room was really clean. The beds were comfortable and it was convenient to some cool walking destinations.
Séjour de 2 nuits en mai 2024

10/10 Excellent

Shawn

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Would have been nice if there was self parking for the hotel. Valet only NYC prices and Limited street parking
Séjour de 1 nuit en mai 2024
Réponse de Director of Operations le 28 mai 2024
Dear Shawn, Thank you for staying with us. We genuinely regret not meeting your expectations regarding our parking options. We have taken note of your feedback and we will convey this to our team. We hope the rest of your stay was enjoyable and that we will see you again soon at Renaissance Boston Waterfront Hotel.David ReddickDirector of Operations

10/10 Excellent

Melanie

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It’s one of my favorite hotels in Boston
Séjour de 1 nuit en mai 2024

10/10 Excellent

Jim

Voyage en groupe, Voyage en couple
Les points forts : Propreté et personnel et service
It was a great hotel only one issue the swimming pool was only half full because it leaks.
Séjour de 1 nuit en mai 2024
Réponse de Director of Operations le 28 mai 2024
Dear Jim, Thank you for being our guest at Renaissance Boston Waterfront Hotel. We were happy to read that you enjoyed your overall stay, except for the concern you outlined with our pool. We have taken note of your feedback and we will convey this to our team. We hope to have another opportunity to welcome you back to our hotel soon.David ReddickDirector of Operations

10/10 Excellent

Olayinka

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Enjoyed the stay.
Séjour de 1 nuit en mai 2024

10/10 Excellent

Luis

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Everything was great!
Séjour de 2 nuits en mai 2024
Réponse de Director of Operations le 25 mai 2024
Dear Luis, Thank you for choosing us and for sharing about your stay. We appreciate the generous remarks and are glad you could discover the luxury, convenience, and comfort of Renaissance Boston Waterfront Hotel. We understand the importance of the details that make up a great stay and are glad you enjoyed your time with us. It was our pleasure hosting you, and we look forward to seeing you again soon.David Reddick,Director of Operations

8/10 Bien

Kim

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Quick check-in and friendly staff!
Séjour de 1 nuit en mai 2024

10/10 Excellent

Susan

Voyage en famille
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Nice hotel, great spot in Seaport.
Séjour de 3 nuits en mai 2024
Réponse de Director of Operations le 13 mai 2024
Dear Susan, Thank you for choosing the Renaissance Boston Waterfront Hotel and for the kind review. We appreciate you mentioning how much you enjoyed our location and our property. We are ideally located in Seaport District's waterfront, an energetic hub of commerce, dining, and entertainment! Thank you again, and we hope to welcome you back soon.David ReddickDirector of Operations

8/10 Bien

Jasmin

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Perfect location to the cruise port
Séjour de 2 nuits en mai 2024
Réponse de Director of Operations le 13 mai 2024
Dear Jasmin, It was a pleasure reading your review of the Renaissance Boston Waterfront Hotel. We are delighted that our proximity to the cruise port was perfect for your plans. We appreciate your business and look forward to seeing you again soon. David ReddickDirector of Operations

6/10 Satisfaisant

janine, FLEET

Voyage d’affaires, Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Stayed 5 nights. It was OK. Very expensive but most are in this region. The staff in bar and restaurant are super nice and great service. I think overall it’s a nice hotel great location and does have a good gym pool and jacuzzi (pool is designed for lane swimming and possibly only 2 people at a time but it’s quiet most of the time). You just don’t get a lot for your money and reception is ok. It’s not super friendly but it’s not rude either. So it’s ok.
Séjour de 5 nuits en mai 2024
Réponse de Director of Operations le 15 mai 2024
Dear Janine, Thank you for being our guest at our hotel and sharing your experience. We are delighted to know you were pleased with our ideal location, outstanding service at our on-site bar and restaurant, and thoughtful amenities. However, please accept our apologies for the concern you had with our service. We will share your comments with appropriate individuals as we strive to enhance our guest experience going forward. We also regret your disappointment with the price of your visit. Thank you again for your feedback, and we hope you will give us another chance to host you again. David Reddick,Director of Operations

10/10 Excellent

CHERYL

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent front desk staff who directed us in ways to use the additional $30 fee. Close to several nice restaurants
Séjour de 1 nuit en avril 2024
Réponse de Director of Operations le 30 avr. 2024
Dear Cheryl, Thank you for choosing to stay with us at Renaissance Boston Waterfront Hotel. We have an exceptional front desk team whose top priority is making sure every guest is comfortable and feels right at home, so we look forward to sharing your compliments with them. It is also nice to read you loved our ideal location close to many restaurants. We appreciate your business and hope to welcome you back soon. David Reddick,Director of Operations

10/10 Excellent

Cynthia

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was a perfect stay!
Réponse de Director of Operations le 22 avr. 2024
Dear Cynthia, Thank you for choosing the Renaissance Boston Waterfront Hotel. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.David ReddickDirector of Operations

10/10 Excellent

Q, Columbia City

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Stayed there with my family for Boston Marathon 2024. Great views and convenient.
Séjour de 2 nuits en avril 2024

10/10 Excellent

Alex

Séjour de 1 nuit en avril 2024
Réponse de Director of Operations le 8 mai 2024
Dear Alex, We are thrilled you had an excellent stay at Renaissance Boston Waterfront Hotel, and we appreciate the fantastic rating. It was our pleasure accommodating you, and we look forward to your next visit with us.David ReddickDirector of Operations

10/10 Excellent

Natalia, Miami

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Friendly staff, comfy rooms, great area
Séjour de 2 nuits en avril 2024

10/10 Excellent

Quyen

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very comfortable…
Séjour de 3 nuits en avril 2024
Réponse de Director of Operations le 18 avr. 2024
Dear Quyen, Thank you for choosing the Renaissance Boston Waterfront Hotel. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.David ReddickDirector of Operations

8/10 Bien

Roger

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great staff support
Séjour de 2 nuits en avril 2024
Réponse de Director of Operations le 17 avr. 2024
Dear Roger, Thank you for choosing Renaissance Boston Waterfront Hotel and taking the time to review your stay. It was a pleasure reading about the excellent service you received from our staff. This is what we strive to do every day, so we appreciate you acknowledging our efforts. We hope to have the pleasure of doing so again in the future.David ReddickDirector of Operations

10/10 Excellent

Laurie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great experience here, requested conjoint rooms weeks in advance and was granted those rooms. Great customer service
Séjour de 1 nuit en avril 2024
Réponse de Director of Operations le 15 avr. 2024
Dear Laurie, Thank you for your feedback on your recent visit to the Renaissance Boston Waterfront Hotel. We are delighted to hear that you had a great experience during your stay with us. It is fantastic to know that your request for connecting rooms was granted and that our team provided excellent service. Your satisfaction is our top priority, and we are delighted that we could accommodate your request. We look forward to welcoming you back for another enjoyable stay in the future.David Reddick-Director of Operations

8/10 Bien

Jennifer

Séjour de 1 nuit en avril 2024
Réponse de Director of Operations le 5 mai 2024
Dear Jennifer, We are glad you enjoyed your time at Renaissance Boston Waterfront Hotel. Thank you for your nice rating, and we look forward to your next visit.David Reddick,Director of Operations

10/10 Excellent

crystal

Séjour de 1 nuit en avril 2024

10/10 Excellent

KEN

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
.
Séjour de 4 nuits en avril 2024

8/10 Bien

Thomas

Les points forts : Propreté, personnel et service, équipements
Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Director of Operations le 4 avr. 2024
Dear Thomas, Thank you for choosing to stay at Renaissance Boston Waterfront Hotel and sharing your experience. It was a pleasure having you as our guest, and we hope you will revisit the next time your travel brings you to our area.David Reddick,Director of Operations

10/10 Excellent

Chris

Séjour de 3 nuits en mars 2024

8/10 Bien

Savio

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mars 2024

10/10 Excellent

Zhigang

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mars 2024
Réponse de Director of Operations le 1 avr. 2024
Dear Zhigang, Thank you for your outstanding rating. We are glad that we could exceed all of your expectations and that you loved your visit to our hotel. We appreciate you taking the time to let fellow travelers know about your experience, and we look forward to many more visits to the Renaissance Boston Waterfront Hotel.David ReddickDirector of Operations

4/10 Médiocre

Matthew

Les points forts : Infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de Director of Operations le 31 mars 2024
Dear Matthew, Thank you for choosing to stay with us. We apologize for anything other than a perfect visit. Your experience is not representative of our usual performance, and we are disappointed for not meeting your expectations. We hope you will consider staying with us again, as we would love to provide you with the exceptional experience you deserve.David ReddickDirector of Operations

10/10 Excellent

Joseph

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de Director of Operations le 30 mars 2024
Dear Joseph, Thank you for the wonderful rating for Renaissance Boston Waterfront Hotel. We're delighted to have provided you with a satisfying visit. It was our pleasure to have you stay with us, and we look forward to hosting you again soon.David ReddickDirector of Operations

10/10 Excellent

Dana

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en mars 2024
Réponse de Director of Operations le 27 mars 2024
Dear Dana, Thank you for the perfect rating. We are glad you had a wonderful time at Renaissance Boston Waterfront Hotel. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience.David Reddick,Director of Operations

10/10 Excellent

Angelo

Séjour de 1 nuit en mars 2024

10/10 Excellent

Rick

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
I B Happy
Séjour de 1 nuit en mars 2024

10/10 Excellent

Niwde, Charlotte

Séjour de 2 nuits en mars 2024
Réponse de Director of Operations le 21 mars 2024
Dear Niwde, Thank you for your outstanding rating. We are glad that we could exceed all of your expectations and that you loved your visit to our hotel. We appreciate you taking the time to let fellow travelers know about your experience, and we look forward to many more visits to the Renaissance Boston Waterfront Hotel.David ReddickDirector of Operations

10/10 Excellent

Michael Van

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024

6/10 Satisfaisant

Jack

Séjour de 3 nuits en février 2024
Réponse de Director of Operations le 24 mars 2024
Dear Jack, Thank you for rating your stay at our hotel. We aim to make each guest feel at home; therefore, we are disappointed if we did not meet all of your expectations. We hope you will accept our apologies for any concerns you may have encountered and give us another chance to welcome you back so you can experience our hotel the way you should have on this visit.David ReddickDirector of Operations

10/10 Excellent

Brian

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
👍
Séjour de 1 nuit en février 2024
Réponse de Director of Operations le 1 mars 2024
Dear Brian, Thank you for the wonderful rating for Renaissance Boston Waterfront Hotel. We're delighted to have provided you with a satisfying visit. It was our pleasure to have you stay with us, and we look forward to hosting you again soon.David ReddickDirector of Operations

6/10 Satisfaisant

Sharon

Voyage en famille
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Nice amenities and location is excellent. Person I had at check in was somewhat offish (but I recognize everyone has their moments and something else could have been at play). That aside, couldn’t beat the price for a last minute, February vacation trip.
Séjour de 1 nuit en février 2024
Réponse de Director of Operations le 23 févr. 2024
Dear Sharon, Thank you for choosing to stay with us and sharing your review with fellow travelers. We are glad to know you overall had a pleasant stay and that our various amenities enhanced your time with us. We also appreciate you mentioning our convenient location. That said, Please accept our apologies for the issues you experienced while checking in. We know a first impression is essential, and a friendly smile and efficient check-in is a very important step in setting the tone for a great stay. We will share your comments appropriately as we strive to improve our guest's experience. We are grateful for your valuable feedback and look forward to welcoming you again for a seamless experience.David ReddickDirector of Operations

10/10 Excellent

Lauren

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en février 2024

10/10 Excellent

Mary

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Boston Bruins Outing
Hotel was very clean. The hotel employees/staff were very friendly. We had breakfast in the restaurant food was very good. Would stay there again.
Séjour de 1 nuit en février 2024