Avis sur Hilton Garden Inn Boston Logan Airport
Hilton Garden Inn Boston Logan Airport
100 Boardman St, Boston, MA
Avis
9,2
Merveilleux
9,6/10
Propreté
9,4/10
Personnel et service
9,2/10
Équipements
9,4/10
Infrastructures et conditions de l’hébergement
9,0/10
Écoresponsabilité
Avis
23 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en février 2024
10/10 Excellent
Lionel
16 sept. 2023
Les points forts : Propreté, personnel et service, confort de la chambre
Lionel
Séjour de 2 nuits en septembre 2023
Réponse de Endy le 16 sept. 2023
Thank you for your feedback! We are glad to hear you enjoyed your stay! We hope to welcome you back in the future!
10/10 Excellent
RONY
20 août 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
RONY
Séjour de 1 nuit en août 2023
Réponse de Alen le 21 août 2023
We hope you had a comfortable stay with us! Thank you for choosing Hilton Garden Inn Boston Logan.
4/10 Médiocre
Freddy
Voyage d’affaires
4 févr. 2023
Les points forts : Propreté, personnel et service, équipements
Les points faibles : Infrastructures et conditions de l’hébergement
Freddy
Séjour de 1 nuit en février 2023
Réponse de Stephen le 5 févr. 2023
Dear Freddy,Thank you for staying with us at the Hilton Garden Inn Boston Logan Airport. I am sorry to hear that you had a difficult night here at the hotel. I thank you for your feedback and will address the issues. We know that this type of experience is uncommon at our hotel, and we hope that you will give us another try the next time that you are in town.
2/10 Horrible
eric
1 janv. 2023
eric
Séjour de 1 nuit en décembre 2022
10/10 Excellent
Stephane
30 oct. 2022
Stephane
Séjour de 2 nuits en octobre 2022
8/10 Bien
Christel
Voyage en famille
27 oct. 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Christel
Séjour de 3 nuits en octobre 2022
Réponse de J le 27 oct. 2022
we thank you for your feedback. we are glad to hear that you enjoyed your stay, we look forward to welcoming you back in the future!
8/10 Bien
Eve
Voyage en famille
1 août 2022
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Eve
Séjour de 4 nuits en juillet 2022
Réponse de Jennifer - AGM le 11 août 2022
Eve, we appreciate your feedback.
10/10 Excellent
Johanne
Voyage en famille
5 juil. 2022
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Johanne
Séjour de 2 nuits en juin 2022
Réponse de Front Office Manager le 16 juil. 2022
Thank you for your feedback, We at Hilton strive to provide great service and we are happy you enjoyed your stay. Hope to see you again!
6/10 Satisfaisant
pascal
14 juin 2022
pascal
Séjour de 1 nuit en juin 2022
Réponse de Jennifer - AGM le 16 juin 2022
Pascal, it seems that we fell short in providing a great experience here at Hilton Garden Inn, Boston Logan.... and for that we are sorry. Please feel free to reach out to me with feedback that will help us make your next stay perfect. We do appreciate your time.
10/10 Excellent
Matthew
26 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Matthew
Séjour de 1 nuit en mai 2024
10/10 Excellent
Julia
Voyage en famille
25 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Julia
Séjour de 1 nuit en mai 2024
8/10 Bien
Crystal
25 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Crystal
Séjour de 1 nuit en mai 2024
10/10 Excellent
Dawn
Voyage en famille
25 mai 2024
Les points forts : Équipements
Dawn
Séjour de 1 nuit en mai 2024
10/10 Excellent
Donna, San Diego
24 mai 2024
Donna
Séjour de 1 nuit en mai 2024
8/10 Bien
Elisabeth L
23 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Elisabeth L
Séjour de 1 nuit en mai 2024
8/10 Bien
Kazumi
23 mai 2024
Kazumi
Séjour de 2 nuits en mai 2024
2/10 Horrible
Sarah
21 mai 2024
Les points faibles : Personnel et service
Sarah
Séjour de 2 nuits en mai 2024
Réponse de Andrew W le 23 mai 2024
hank you for sharing your experience with us. We sincerely apologize for the inconvenience you encountered upon your arrival. We understand how frustrating it must have been to be informed of the overbooking situation at such a late hour.Please know that this is not indicative of the level of service we strive to provide. We are currently reviewing our reservation processes to prevent such incidents from happening in the future.Again, we deeply apologize for the inconvenience caused and hope that you will consider giving us another opportunity in the future to provide you with the seamless stay you deserve.
10/10 Excellent
Michele
Voyage en groupe
20 mai 2024
Michele
Séjour de 1 nuit en mai 2024
Réponse de Andrew W le 23 mai 2024
Thank you so much for your wonderful review! We are thrilled to hear that you had a cool and enjoyable overnight stay with us. Your kind words about our hotel being top-notch mean a lot to us.We appreciate you choosing our hotel for your last-minute stay, and we hope to have the pleasure of welcoming you back in the future for another fantastic experience.Thank you again for your feedback, and safe travels!
2/10 Horrible
Juan
Voyage en couple
20 mai 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Juan
Séjour de 1 nuit en mai 2024
Réponse de Andrew W le 23 mai 2024
Thank you for sharing your experience with us. We sincerely apologize for the inconvenience you faced due to the hotel being fully booked. We understand your frustration and disappointment.Should you have any further concerns or if there is anything we can do to make it up to you, please do not hesitate to reach out to us directly. We value your feedback and hope to have the opportunity to welcome you back under better circumstances.
10/10 Excellent
Neil
Voyage en couple
19 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Neil
Séjour de 3 nuits en mai 2024
Réponse de Andrew W le 23 mai 2024
Thank you for your feedback. We apologize for any inconvenience you experienced with the room assignment and the slippery tub surface. We understand the importance of providing a safe and comfortable environment for all of our guests.We appreciate you bringing this to our attention, and we will address these concerns to ensure that future guests have a more enjoyable and secure stay. Your feedback is valuable to us as we continuously strive to improve our services.Thank you for choosing our hotel, and we hope to have the opportunity to provide you with a better experience on your next visit.
10/10 Excellent
Morgan
Voyage en famille, Voyage d’affaires
19 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Morgan
Séjour de 2 nuits en mai 2024
Réponse de Andrew W le 23 mai 2024
Thank you for your wonderful feedback! We're thrilled to hear that you had a fantastic stay with us and that you would recommend our hotel. It means a lot to us that you enjoyed your experience and would choose to stay with us again.We appreciate your recommendation and look forward to welcoming you back for another memorable stay in the future. Thank you for choosing our hotel!
10/10 Excellent
ping
17 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
ping
Séjour de 3 nuits en mai 2024
Réponse de Andrew W le 23 mai 2024
Thank you for your positive feedback! We're delighted to hear that you found our hotel to be clean and convenient. We take pride in providing a comfortable and hassle-free experience for our guests.We're glad to know that our free shuttle service met your expectations in terms of speed and reliability. We understand the importance of efficient transportation options for our guests.Thank you for choosing our hotel, and we look forward to welcoming you back for another enjoyable stay in the future.
10/10 Excellent
Francesco
Voyage en famille
16 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Francesco
Séjour de 1 nuit en mai 2024
Réponse de Andrew W le 23 mai 2024
Thank you for your wonderful review! We're thrilled to hear that you had a great stay with us and that you found your room to be clean and the bed to be wonderful. We take pride in providing a comfortable and enjoyable experience for our guests.Thank you for choosing our hotel, and we look forward to welcoming you back for another fantastic stay in the future.
10/10 Excellent
Caroline
Voyage en famille
16 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Caroline
Séjour de 1 nuit en mai 2024
Réponse de Andrew W le 23 mai 2024
Thank you for your fantastic feedback! We're thrilled to hear that our front desk staff provided you with amazing service. They work hard to ensure that our guests have a positive experience from the moment they arrive.We appreciate your kind words and will be sure to pass along your compliments to our front desk team. Thank you for choosing our hotel, and we look forward to welcoming you back for another exceptional stay in the future.
10/10 Excellent
Georgina
15 mai 2024
Les points forts : Propreté
Georgina
Séjour de 1 nuit en mai 2024
Réponse de Andrew W le 23 mai 2024
Thank you for your fantastic rating! We are thrilled to hear that you had a perfect 10 out of 10 experience during your stay with us. Your kind feedback means the world to us, and we appreciate you taking the time to share it.We hope to have the pleasure of welcoming you back for another exceptional stay in the future. Thank you for choosing our hotel!
10/10 Excellent
SCOTT, Poplar Grove
15 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
SCOTT
Séjour de 4 nuits en mai 2024
Réponse de Andrew W le 23 mai 2024
Thank you so much for your incredible review! We are absolutely thrilled to hear that our staff at Hilton Garden Inn provided you with superb service and took care of all your needs promptly. It's wonderful to know that everything from dining to directions and shuttle service exceeded your expectations.We are truly honored to be considered the best place you have ever stayed in, and we appreciate your recommendation to others. Your kind words mean the world to us, and we can't thank you enough for taking the time to share your experience.We can't wait to welcome you back for another outstanding stay in the future. Thank you for choosing our hotel!
6/10 Satisfaisant
Raúl
14 mai 2024
Les points forts : Personnel et service
Raúl
Séjour de 1 nuit en février 2024
Réponse de Andrew W le 23 mai 2024
Thank you for your feedback and for rating your experience with us. We appreciate your honesty. We apologize if there were aspects of your stay that did not meet your expectations.We value your feedback and would love to know how we can improve to earn a higher rating from you in the future. If there are any specific areas where we can make enhancements, please feel free to share them with us.Thank you for choosing our hotel, and we hope to have the opportunity to provide you with a better experience on your next visit.
8/10 Bien
Roseann
Voyage en famille
13 mai 2024
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Roseann
Séjour de 1 nuit en mai 2024
Réponse de Andrew W le 23 mai 2024
Thank you for sharing your feedback with us. We apologize for the inconvenience you experienced with our shuttle service. We understand how frustrating it must have been to not have the shuttle available when you needed it, especially after returning your rental car.We appreciate your feedback about our advertising and shuttle service, and we will review our communication to ensure that it accurately reflects the availability and timing of our shuttle service.We apologize once again for any inconvenience caused and appreciate your understanding. If there is anything else we can do to make it up to you, please do not hesitate to let us know. We hope to have the opportunity to welcome you back and provide you with a more seamless experience in the future.
10/10 Excellent
Laura
Voyage en famille
13 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Laura
Séjour de 1 nuit en mai 2024
Réponse de Andrew W le 23 mai 2024
Thank you for your positive feedback! We're delighted to hear that you had a fast check-in experience with us. We understand the importance of a smooth and efficient check-in process to start your stay off on the right foot.We appreciate your kind words, and we look forward to welcoming you back for another enjoyable stay in the future. Thank you for choosing our hotel!
8/10 Bien
Carolyn
Voyage en couple
11 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Carolyn
Séjour de 1 nuit en mai 2024
Réponse de Andrew W le 23 mai 2024
Thank you for your wonderful review! We're delighted to hear that you had a great stay with us and that our staff was accommodating to your needs. We understand that the rain prevented you from exploring beyond our property, but we hope you still enjoyed your time with us.We appreciate your kind words and will be sure to share your feedback with our staff. They will be thrilled to know that their efforts made a positive impact on your experience.Thank you for choosing our hotel, and we look forward to welcoming you back for another fantastic stay in the future.
10/10 Excellent
Christine, Chester
11 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Christine
Séjour de 1 nuit en mai 2024
Réponse de Andrew W le 23 mai 2024
Thank you for your kind feedback! We're delighted to hear that you had a very nice stay with us. Your satisfaction is our top priority, and we're thrilled to know that we met your expectations.Thank you for choosing our hotel, and we hope to have the pleasure of welcoming you back for another wonderful stay in the future.
10/10 Excellent
Mingjie
9 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Mingjie
Séjour de 2 nuits en mai 2024
Réponse de Andrew W le 23 mai 2024
Thank you for your positive feedback! We're delighted to hear that you had a great experience with us. Your satisfaction is our top priority, and we appreciate you taking the time to share your thoughts.We look forward to welcoming you back for another wonderful stay in the future. Thank you for choosing our hotel!
10/10 Excellent
Gordon
Voyage en famille
9 mai 2024
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Gordon
Séjour de 1 nuit en avril 2024
Réponse de Andrew W le 9 mai 2024
Thank you for choosing our hotel for your overnight stay before your early flight. We're thrilled to hear that our friendly and helpful staff made your check-in experience pleasant and that you found the room clean and the beds comfortable. It's great to know that our convenient location near Logan Airport was a highlight for you. We appreciate your kind words and look forward to welcoming you back on your next visit. Safe travels!
6/10 Satisfaisant
Paula
Voyage en famille
9 mai 2024
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Paula
Séjour de 1 nuit en avril 2024
Réponse de Andrew W le 9 mai 2024
Thank you for sharing your feedback with us. We sincerely apologize for the behavior exhibited by our check-in staff. We strive to provide friendly and welcoming service to all our guests, and we deeply regret that we fell short of your expectations in this regard. Your comments have been noted and will be addressed with our team to ensure that this type of behavior is not repeated in the future.We appreciate your kind words about the other aspects of your stay and are glad to hear that everything else was great. We value your feedback and hope to have the opportunity to welcome you back for a more enjoyable experience.
4/10 Médiocre
Gary
Voyage en couple
9 mai 2024
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Gary
Séjour de 1 nuit en mai 2024
Réponse de Andrew W le 9 mai 2024
Thank you for sharing your experience with us. We apologize for the inconvenience you encountered during check-in. We understand that the delay in the shuttle service and the initial confusion regarding your reservation must have been frustrating. We appreciate your patience and we're glad to hear that our staff was polite and eventually provided you with a room.We apologize for any miscommunication regarding the reservation cancellation. We will investigate this matter further to ensure it doesn't happen again in the future. Thank you for bringing it to our attention.We hope that you enjoyed the rest of your stay and that the room met your expectations. We value your feedback and will use it to improve our services. We hope to have the opportunity to welcome you back and provide you with a seamless experience.
10/10 Excellent
Mark
6 mai 2024
Les points forts : Propreté
Mark
Séjour de 1 nuit en mai 2024
Réponse de Andrew W le 9 mai 2024
Thank you for your perfect rating! We greatly appreciate your feedback and are thrilled to hear that you had a wonderful experience with us. It was our pleasure to have you as our guest, and we hope to welcome you back again soon for another 5-star stay!
10/10 Excellent
Polly
Voyage en couple
6 mai 2024
Les points forts : Équipements
Polly
Séjour de 1 nuit en mai 2024
Réponse de Andrew W le 9 mai 2024
Super hotel - a really positive surprise for an airport hotel! It's a 15-minute walk from a train station that will take you straight into the city, and in a nice residential area while still being close to the airport. The staff was great, the room spacious. We appreciated touches like the coffee machine in the room. The shuttle was wonderful for both peace of mind and from a practical perspective as we had a super early flight. We also had dinner and drinks in the restaurant in the evening and were pleasantly surprised by how good the food was (having stayed in many airport hotels where the same cannot be said!) The gym was great, the the pool was too small for an actual swim (though nice to relax in!) We will definitely stay again - this was super!
6/10 Satisfaisant
scott
Voyage en famille
6 mai 2024
Les points forts : Propreté
Les points faibles : Équipements
scott
Séjour de 1 nuit en avril 2024
Réponse de Andrew W le 9 mai 2024
Thank you for sharing your experience with us. We apologize for any confusion or miscommunication regarding the park stay and fly option. We understand that this caused inconvenience and unexpected expenses for you and your wife. We sincerely apologize for any frustration this may have caused.We value your loyalty as Hilton members and we regret that we did not meet your expectations during this stay. We appreciate your feedback and will use it to improve our services and ensure better communication in the future.If there is anything else we can do to address your concerns, please do not hesitate to reach out to us directly. We hope to have the opportunity to regain your trust and welcome you back in the future.
10/10 Excellent
Pamela
6 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Pamela
Séjour de 1 nuit en mai 2024
Réponse de Andrew W le 9 mai 2024
Thank you for your amazing review! We are thrilled to hear that our hotel exceeded your expectations and provided you with a positive surprise. It's great to know that the location, staff, and spacious room made your stay enjoyable. We're glad you appreciated the coffee machine in the room and found our shuttle service convenient for your early flight.We're delighted that you had a pleasant dining experience in our restaurant and enjoyed the quality of our food. We apologize for the size of the pool not meeting your expectations for swimming, but we're glad it provided a relaxing atmosphere.Thank you for choosing our hotel, and we can't wait to welcome you back for another super stay in the future!
10/10 Excellent
Julie, San Diego
Voyage en famille
5 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Julie
Séjour de 1 nuit en mai 2024
Réponse de Andrew W le 9 mai 2024
Thank you for your excellent review! We appreciate your kind words and are glad to hear that our hotel's proximity to the airport was convenient for you. It was our pleasure to have you as our guest, and we hope to welcome you back in the future for another enjoyable stay.
10/10 Excellent
Bryarly
4 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Bryarly
Séjour de 1 nuit en mai 2024
Réponse de Andrew W le 9 mai 2024
Thank you for taking the time to leave us a review. We appreciate your feedback and are glad to hear that you had a positive experience overall. We strive to provide exceptional service, and we apologize for any areas where we may have fallen short of your expectations. We value your feedback and will use it to improve our services. We hope to have the opportunity to welcome you back in the future for an even better stay.
10/10 Excellent
Ashbel
3 mai 2024
Les points forts : Équipements
Ashbel
Séjour de 1 nuit en avril 2024
8/10 Bien
Walter
2 mai 2024
Les points forts : Propreté et personnel et service
Walter
Séjour de 1 nuit en mai 2024
Réponse de Andrew W le 9 mai 2024
Vielen Dank für Ihre Bewertung. Es tut uns leid, dass unsere Bar um 22.00 Uhr schließt und Ihnen dadurch Unannehmlichkeiten entstanden sind. Wir werden Ihre Anregung zur Kenntnis nehmen und prüfen, ob wir die Öffnungszeiten der Bar anpassen können. Wir hoffen, dass Sie dennoch einen angenehmen Aufenthalt bei uns hatten und würden uns freuen, Sie in Zukunft erneut bei uns begrüßen zu dürfen.
10/10 Excellent
Thomas
30 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Thomas
Séjour de 1 nuit en avril 2024
Réponse de Andrew W le 30 avr. 2024
Thank you for taking the time to leave your feedback. We're glad to hear that you found your room comfortable and enjoyed the variety of choices for the TV. It's great to know that the bed was super and the Keurig machine worked perfectly.We apologize for any inconvenience you experienced regarding the low toilet and the lack of a bar to assist older guests. We appreciate your feedback and will take it into consideration as we strive to improve our facilities.We're delighted that you had a great shower experience. Thank you for choosing our hotel, and we hope to welcome you back in the future!
10/10 Excellent
Jacqueline
30 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Jacqueline
Séjour de 1 nuit en avril 2024
Réponse de Andrew W le 9 mai 2024
Thank you for your excellent rating! We truly appreciate your positive feedback and are delighted to hear that you had a wonderful experience with us. It was our pleasure to have you as our guest, and we hope to welcome you back in the future for another exceptional stay.
8/10 Bien
Steven
29 avr. 2024
Steven
Séjour de 1 nuit en avril 2024
Réponse de Andrew W le 23 mai 2024
Thank you for your feedback and for rating your experience with us. We're glad to hear that you had a positive stay overall, earning us a 4 out of 5 rating.We appreciate your feedback and would love to know how we can improve to earn a perfect score from you in the future. Please feel free to share any specific areas where we can make enhancements to enhance your experience.Thank you for choosing our hotel, and we look forward to welcoming you back for an even better stay in the future.
10/10 Excellent
Brandi
29 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Brandi
Séjour de 1 nuit en avril 2024
Réponse de Andrew W le 30 avr. 2024
Thank you for your wonderful review! We're glad to hear that our shuttle service was extremely helpful during your stay. We strive to provide convenient transportation options for our guests.We're delighted to know that our staff went above and beyond to ensure a great stay for you. Providing exceptional service is a top priority for us, and we're thrilled that we could make your experience memorable.Thank you for choosing our hotel, and we hope to have the pleasure of welcoming you back in the future!
8/10 Bien
Kelly
28 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Kelly
Séjour de 1 nuit en avril 2024
Réponse de Andrew W le 30 avr. 2024
Thank you for your review! We're delighted to hear that your room was nice and big, and that you found the bed super comfortable. We understand the importance of a good night's sleep and strive to provide a comfortable environment for our guests.Thank you for choosing our hotel, and we hope to welcome you back for another great stay in the future!
8/10 Bien
Toji
28 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Toji
Séjour de 1 nuit en avril 2024
Réponse de Andrew W le 30 avr. 2024
Thank you for your review and rating! We appreciate your feedback and are glad to hear that you had a positive experience during your stay with us. We always strive to provide a memorable stay for our guests.Thank you for choosing our hotel, and we look forward to welcoming you back in the future!