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Avis sur Red Lion Hotel Boise Downtowner

3.5 out of 5
Red Lion Hotel Boise Downtowner
1800 Fairview Ave, Boise, ID

Avis

6,6
Note des voyageurs de 10 (Excellent), d’après 592 avis sur 2226." "
Note des voyageurs de 8 (Bien), d’après 479 avis sur 2226." "
Note des voyageurs de 6 (Satisfaisant), d’après 389 avis sur 2226." "
Note des voyageurs de 4 (Médiocre), d’après 377 avis sur 2226." "
Note des voyageurs de 2 (Horrible), d’après 389 avis sur 2226." "

6,6/10

Propreté

7,8/10

Personnel et service

6,2/10

Équipements

5,8/10

Infrastructures et conditions de l’hébergement

6,8/10

Écoresponsabilité

Avis

8/10 Bien

ghislain

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Très bien
Séjour de 1 nuit en mai 2024

10/10 Excellent

ghislain

Voyage en couple
Excellent
Séjour de 1 nuit en mai 2024
Réponse de Philip le 24 mai 2024
Thank you

4/10 Médiocre

Juliana

Voyage en famille
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Établissement très vieux, mal entretenu
Séjour de 1 nuit en juillet 2022
Réponse de Heather le 4 août 2022
Hello Juliana. Thank you for your review. We are making improvements to the property.

10/10 Excellent

Catherine

Les points forts : Propreté et personnel et service
Très bien situé personnel aimable et serviable
Séjour de 7 nuits en mai 2022
Réponse de Tina le 15 juin 2022
Thank you for your valuable feedback. It was our pleasure to serve you.

8/10 Bien

Eric

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 9 nuits en novembre 2021
Réponse de Philip le 23 nov. 2021
Thank you Eric for your review and we are happy you enjoyed your stay.

10/10 Excellent

Tifani

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Gal that checked me in was amazing! Power was out and she was very accommodating
Séjour de 1 nuit en mai 2024
Réponse de Red Lion Boise Downtowner le 29 mai 2024
We are so glad the stressful situation did not affect your check in process. We truly appreciate the kind words. Thank you for choosing to stay with us!

8/10 Bien

Jennifer

Voyage en couple
Les points forts : Propreté et personnel et service
I will start with the good. The staff is great, the rooms clean and comfy. We had one with a balcony and I highly recommend getting a room with one, it’s a nice touch. Each room has endless hot water, this isn’t always true at hotels so I deeply appreciated this. Now to the negatives. They offer a breakfast each morning for a really nominal price and it a good selection, but their cook could use some help: over cooked eggs, almost burnt bacon and potatoes that bordered on raw. The pool could also use some TLC: better cleaning, and covers on the floor vents that are missing. The building also looks a lot better in pictures than it does in real life. It’s definitely still a bit dated, but even with all of that we will be back. We had a good time and all of our ‘negatives’ are easily dealt with.
Séjour de 2 nuits en mai 2024
Réponse de Red Lion Boise Downtowner le 29 mai 2024
Thank you, Jennifer, for your honest feedback. We are so happy to hear that your room was comfortable and I will be taking your critique of breakfast as a new training opportunity for our newer employees. We can't wait to see you on your next trip!

6/10 Satisfaisant

matt

Voyage en couple
Les points forts : Personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Older hotel, in need of renovation. Staff is great. Hot tub inoperative and nasty.
Séjour de 4 nuits en mai 2024
Réponse de Red Lion Boise Downtowner le 26 mai 2024
Our hot tub is currently closed for maintenance. We expect to have it operational soon. Thank you for your feedback. We hope to see you in the future.

2/10 Horrible

Sydney W

Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
I booked two nights through Expedia and the property indicated it was for only one night. ugh!
Séjour de 1 nuit en mai 2024
Réponse de Red Lion Boise Downtowner le 28 mai 2024
I apologize for the inconvenience this may have caused. I hope our desk agents were able to assist you in getting that second night added on.

10/10 Excellent

Michael Jonathan, RICHMOND

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice and clean
Séjour de 1 nuit en mai 2024
Réponse de Red Lion Boise Downtowner le 26 mai 2024
Thank you, Michael. Your feedback is greatly appreciated.

6/10 Satisfaisant

Theresa

Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
The entire building was cold. Room and bathroom not very clean. Staff was very nice and friendly.
Séjour de 1 nuit en mai 2024
Réponse de Philip le 24 mai 2024
We appreciate your feedback

8/10 Bien

Jenfier

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mars 2024
Réponse de Red Lion Boise Downtowner le 25 mai 2024
Thank you for your feedback, Jenifer. We are so glad you enjoyed your stay!

6/10 Satisfaisant

Chad

Voyage avec des animaux de compagnie, Voyage en couple
Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Staff was amazing and went above and beyond. Had an incident where AC did not work and room was hot. Staff found fan and refunded us our stay. The location was great and had rental scooters/bikes right outside.
Séjour de 2 nuits en mai 2024
Réponse de Red Lion Boise Downtowner le 23 mai 2024
We are always so happy to hear awesome things about our staff. We are glad that you were able to be taken care of well.

6/10 Satisfaisant

Joseph

Voyage en couple
Like the breakfast selection and room price was reasonable Lighting in room was limited. Only 2 of 7 light bulbs were working in vanity area The toilet flapper wasn’t working properly and was constantly filling up. The bathroom door had to be kept closed to eliminate sound The old section looks old and worn. Would recommend staying in newer section
Séjour de 1 nuit en mai 2024
Réponse de Red Lion Boise Downtowner le 23 mai 2024
Hello Joseph, I would like to thank you for your feedback. We greatly apologize for the conditions of your lighting in the room. I am sure our maintenance staff has since addressed these issues. We do hope that you will stay with us again in the future.

2/10 Horrible

Scott

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very poor condition
Séjour de 1 nuit en mai 2024
Réponse de Philip le 24 mai 2024
Please let us know how our service was. How can we improve.

10/10 Excellent

Jimena

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de Red Lion Boise Downtowner le 22 mai 2024
Thank you for your feedback!

10/10 Excellent

Alexandre

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Good cost benefit.
Séjour de 5 nuits en février 2024
Réponse de Philip le 22 mai 2024
Thank you

10/10 Excellent

Sarita

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de Philip le 22 mai 2024
Thank you

8/10 Bien

Russell

Voyage en couple
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Room was clean quiet and comfortable
Séjour de 1 nuit en mai 2024
Réponse de Philip le 22 mai 2024
Thank you Russell

10/10 Excellent

Anthony

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
This place is where the homeless people live around it’s not this hotels fault they where a good place to stay
Séjour de 2 nuits en mai 2024
Réponse de Red Lion Boise Downtowner le 16 mai 2024
Thank you, Anthony. We truly appreciate your support. We work very hard to keep our hotel safe and comfortable for our guests.

8/10 Bien

John

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very good value for clean, quiet room walkable to many restaurants and brew pubs.
Séjour de 1 nuit en mai 2024
Réponse de Red Lion Boise Downtowner le 16 mai 2024
We love seeing reviews like this. Downtown has so many great things to do. Thank you for your feedback and we are always happy to hear our guests enjoyed their stay.

10/10 Excellent

Sylvia

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Easy to find. Lots of parking
Séjour de 1 nuit en mai 2024
Réponse de Red Lion Boise Downtowner le 16 mai 2024
Thank you, Sylvia. We hope to see you next time!

8/10 Bien

Adam, Eugene

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 6 nuits en avril 2024
Réponse de Philip le 17 mai 2024
Thank you for your rating.

2/10 Horrible

Erin

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de Red Lion Boise Downtowner le 16 mai 2024
We are sorry to see that your stay was not up to standard. Please let us know where we can improve for the future.

2/10 Horrible

mark

Les points faibles : Propreté et infrastructures et conditions de l’hébergement
No A/C in most of the rooms. Staff had no support from management. Was moved into another room with no A/C. The place is outdated and needs a major overhaul.
Séjour de 3 nuits en mai 2024
Réponse de Red Lion Boise Downtowner le 15 mai 2024
Hello Mark, I am very sorry to hear about the situations you encountered during your stay. Our maintenance team is very efficient and should have been able to assist in making your stay comfortable.

10/10 Excellent

Michael

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de Red Lion Boise Downtowner le 16 mai 2024
Thank you for your feedback, Michael. We are always happy when our guests enjoy themselves.

8/10 Bien

Sheila

Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
It was a nice stay
Séjour de 2 nuits en mai 2024
Réponse de Red Lion Boise Downtowner le 15 mai 2024
Thank you, Sheila. We are always happy to hear our guests had an enjoyable time with us.

10/10 Excellent

Naomie, Boise

Voyage avec des animaux de compagnie, Voyage en couple
Les points forts : Propreté, personnel et service, équipements
This was a great stay other then not having the jet rub bath tub in the room we loved the whole place! Easy to get the dog in and out and very conveniently placed for ubering.
Séjour de 2 nuits en mai 2024
Réponse de Philip le 14 mai 2024
We love to read comments like these. Thank you for your feedback.

4/10 Médiocre

Sarah

Voyage en groupe
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
It was a very scary experience for two girls. Do not recommend.
Séjour de 1 nuit en mai 2024
Réponse de Philip le 17 mai 2024
We are very sorry to hear you felt scared. Please let us know what we can do better to assist.

8/10 Bien

jaime

Séjour de 4 nuits en mai 2024
Réponse de Red Lion Boise Downtowner le 15 mai 2024
Thank you, Jaime. We are glad you enjoyed your stay.

4/10 Médiocre

Caz

Voyage en couple
Les points forts : Propreté
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
A pool was advertised but was closed when we got there. Also the lady who checked us in was miserable and clearly didn’t want to be there.
Séjour de 1 nuit en mai 2024
Réponse de Philip le 14 mai 2024
Thank you for your feedback. Our pool is seasonal and has not yet opened. Our target date is 20th.

4/10 Médiocre

Ara

Les points forts : Propreté
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Before I booked my room through the 3rd party, I called the hotel to ask if they can match prices, but i put in hold for over 7 minutes then i called again, but i was put in hold automatically until finally the FD (3 to 11 p.m) pick up... I asked her if they match prices, and she answered me saying NO and hung up the phone. I booked my room, and we showed to the hotel. The room AC didn't work the was 100 degrees, the phone didn't work, the tv didn't worked I ask the FD night audit lady (very nice lady), and she explain the had problems (understandable things happened). In the morning we had breakfast 👎 no utensils, the pastry box was disgusting dirty, and breakfast honestly was no good. I know is so much you can do, BUT honesty this hotel needs a lot improvements, starting with your FD 3 to 11 lady.
Séjour de 1 nuit en mai 2024
Réponse de Philip le 14 mai 2024
We thank you for your feedback. It appears we failed drastically in all areas. This is very deflating to my team. I will be addressing these issues immediately.

8/10 Bien

Eujenio E.

Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Front desk personnel Sara was very helpful.
Séjour de 4 nuits en mai 2024
Réponse de Philip le 13 mai 2024
I will be sure to pass along your Insite to Sara.

10/10 Excellent

Janelle

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I really enjoyed our stay. The front desk girl, Sarah, who checked us in was super kind and polite and gave us free tickets to the speedway. Our room was in the tower and had a great view! The employees were all very friendly and courteous. The girl who I checked out with on Saturday morning was also very nice and friendly. We will definitely be returning!
Séjour de 1 nuit en mai 2024
Réponse de Philip le 13 mai 2024
This is great news to have a guest who wants to return. Thank you for your feedback. I will be sure to pass it along.

2/10 Horrible

Robert

Voyage d’affaires
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
First room they gave me it was 100° in the room. The phone didn’t work so I had to use my cell phone to call. I was on hold for 10 minutes. Had to call again and tell him that I am in a room and it’s hotter than hell. Then they said they’d send somebody 20 minutes later nobody came. So I packed my stuff and went downstairs and said give me a new room. Give me another room and the TV doesn’t work. I’ll never be back.
Séjour de 1 nuit en mai 2024
Réponse de Philip le 13 mai 2024
This will be addressed immediately. We greatly apologize for the inconvenience.

2/10 Horrible

Thomas

Voyage d’affaires
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
The climate control system didn’t work in the building. Rooms too hot. Good staff. Had to stay elsewhere
Séjour de 1 nuit en mai 2024
Réponse de Philip le 13 mai 2024
We appreciate your feedback Thomas and are working to resolve the issue.

4/10 Médiocre

Michele

Voyage en groupe
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
The air conditioner was not working . Was charged fees accidentally. Was told it would take a day to resolve.
Séjour de 2 nuits en mai 2024
Réponse de Philip le 13 mai 2024
Hello Michelle, We apologize for the inconvenience. We do not charge any fees to your account. There is a 50.00 hold at check in that is released at check out.

8/10 Bien

Cheyanne, Cottonwood

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Loved the room. The bed was amazing
Séjour de 1 nuit en mai 2024
Réponse de Philip le 13 mai 2024
Thank you for your stay and feedback.

10/10 Excellent

Jeremiah

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de Philip le 13 mai 2024
Thank you

2/10 Horrible

Laura

Voyage en famille avec de jeunes enfants
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Advertised pool and didn’t have one only reason I booked my room there.
Séjour de 1 nuit en mai 2024
Réponse de Philip le 13 mai 2024
Our pool is seasonal and is listed as such. We apologize for any inconvenience as it is not set to open until next week.

8/10 Bien

Shelly

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Propreté et équipements
The front office staff was very kind and helpful. The breakfast that is offered in the morning was awful; cold food that should have been hot, ill-tasting, very disappointing!
Séjour de 2 nuits en mai 2024
Réponse de Philip le 13 mai 2024
Thank you for your feedback, Shelly. We will be investigating our breakfast closer.

6/10 Satisfaisant

Jane

Voyage en famille
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Terrible location, air conditioner broken, run down, very old nothing updated however staff was friendly
Séjour de 2 nuits en mai 2024
Réponse de Philip le 13 mai 2024
We greatly appreciate your feedback. Our AC system is functioning normally. We working on our facility improvements.

10/10 Excellent

Cynthia

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de Philip le 13 mai 2024
Thank you

8/10 Bien

Annie

Voyage d’affaires
Les points forts : Propreté et personnel et service
The property is tired and dated. The staff was friendly professional and to the point. I was pleasantly surprised by my room. It was large, clean and comfortable.
Séjour de 2 nuits en mai 2024
Réponse de Philip le 9 mai 2024
Thank you for your feedback of our staff.

6/10 Satisfaisant

Yucare

Les points forts : Personnel et service
N/-
Séjour de 2 nuits en mars 2024
Réponse de Red Lion Boise Downtowner le 9 mai 2024
Thank you for your feedback. We are glad you enjoyed your stay with us!

6/10 Satisfaisant

Shawn

Voyage en famille, Voyage d’affaires
Les points forts : Personnel et service et équipements
Les points faibles : Infrastructures et conditions de l’hébergement
I specifically chose a place with a hot tub and it wasn't in working order, the staff was very nice and helpful, location was very convenient
Séjour de 4 nuits en avril 2024
Réponse de Philip le 8 mai 2024
We apologize for the hot tub. Our facilities are outdoors and is still closed until the end of May.

4/10 Médiocre

Maureen, Waddell

Voyage en famille
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
The staff was nice but the hotel is run-down. No ice available on any floor. Lighting was an issue in the bathroom. Breakfast was sub-par the one day we actually had it. This is the second and last time we will stay there, even for the price
Séjour de 3 nuits en mai 2024
Réponse de Red Lion Boise Downtowner le 8 mai 2024
Thank you for your feedback, Maureen. We have since addressed the issues with our ice machines and do greatly apologize for any inconvenience. Our front desk staff should also have been available to assist in getting you the things you need.

6/10 Satisfaisant

Meaghan

Voyage en couple
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
We’ve stayed at this hotel several times due to hits location and reasonable price. The bed was comfortable and it was nice a quiet on Friday night. We chose to eat breakfast in your continental style dining area. We were in a hurry to get to my daughter’s graduation ceremony and they opened 10 minutes late and the food tasted like it was a few days old. There were about 5 light bulbs in our room that needed to be replaced and the bedside lamp didn’t work. We were also looking forward to using the hot tub and it was not working either. There was garbage overflowing in trash cans in the hallways and overall the hotel looked pretty run down and dirty. The staff was friendly and helpful, so that was a bright spot.
Séjour de 2 nuits en mai 2024
Réponse de Red Lion Boise Downtowner le 8 mai 2024
Thank you for your feedback, Meaghan. I am so sorry to hear about the troubles you encountered during your stay. I know that our staff would have been very willing to help, so I do hope that you voiced some of these shortcomings to the front desk.

6/10 Satisfaisant

Jesse

Voyage en couple
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
I stayed in room 670 and we had a leak coming from the ceiling, It only happened once but still.. a leak nontheless. The hotel was nice and the staff was very friendly. Room was very hot, the AC didn't work as others have stated and I even read from the owner themselves that it was fixed. However it wasn't so that's a shame. Other than those two issues, I guess it was an alright stay. Would choose some place else though honestly but its an okay stay if you're on a budget
Séjour de 4 nuits en mai 2024
Réponse de Red Lion Boise Downtowner le 8 mai 2024
Jesse, we greatly apologize for the inconveniences you experienced during your stay. I assure you that we are working tirelessly to improve our facility. Thank you for your honesty and we appreciate your business.

4/10 Médiocre

Trish

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Staff was friendly. Hotel is in short walking distance of a delicious pizzaria and A'tavola, an Italiian cafe and market. However, the hotel property both outside and inside does not match the photos displayed on Expedia. Overall, the hotel is in desperate need of a deep cleaning and update. The desk chair as well as the reading chair in our room was dirty and in need of a steam clean. The bathroom faucet dripped continuously, a few light bulbs were out, and the bathroom fan did not work. Most things in our room, and in the hotel in general, appeared very worn. I would not have made a reservation at this hotel had I known the facility's conditions were so rundown, and I will not stay here again.
Séjour de 2 nuits en mai 2024
Réponse de Philip le 6 mai 2024
Thank you for your feedback. We are working on correcting the issues.