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Avis sur Sonesta Select Boca Raton Town Center

3 out of 5
Sonesta Select Boca Raton Town Center
2000 NW Executive Center Circle, Boca Raton, FL

Avis

8,0

Très bien

Note des voyageurs de 10 (Excellent), d’après 471 avis sur 1006." "
Note des voyageurs de 8 (Bien), d’après 242 avis sur 1006." "
Note des voyageurs de 6 (Satisfaisant), d’après 143 avis sur 1006." "
Note des voyageurs de 4 (Médiocre), d’après 71 avis sur 1006." "
Note des voyageurs de 2 (Horrible), d’après 79 avis sur 1006." "

8,4/10

Propreté

8,2/10

Personnel et service

7,8/10

Équipements

8,0/10

Infrastructures et conditions de l’hébergement

8,2/10

Écoresponsabilité

Avis

10/10 Excellent

Serge

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Room service could be done more often when the stay is for more than 2 to 3 days. We could have asked but it is a little annoying.
Séjour de 7 nuits en mars 2024
Réponse de Roberto Hernandez Operations Manager le 14 mars 2024
Thank you for your comments.

8/10 Bien

Marielle

Voyage en couple
Les points forts : Propreté, personnel et service, équipements
Bon rapport qualité prix. Très propre. Personnel souriant et aidant. Bien situé pour rayonner dans la région.
Séjour de 1 nuit en janvier 2023
Réponse de Front Desk Supervisor le 30 janv. 2023
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

10/10 Excellent

Nadege

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 4 nuits en mai 2024
Réponse de Roberto Hernandez Operations Manager le 26 mai 2024
Thank you for staying with us.

10/10 Excellent

ANDERSON

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mai 2024
Réponse de Roberto Hernandez Operations Manager le 26 mai 2024
Thank you for staying with us.

10/10 Excellent

Sandra

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The beds and coffee were amazing. I wished the dining experience was better suited for the guests. Too high priced for so little. It was cheaper to eat out .
Séjour de 7 nuits en mai 2024
Réponse de Roberto Hernandez Operations Manager le 26 mai 2024
Thank you for staying with us.

8/10 Bien

Jennifer

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de Roberto Hernandez Operations Manager le 24 mai 2024
Thank you

10/10 Excellent

kim, jacksonville

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I love staying at this hotel when it's for pleasure and business
Séjour de 2 nuits en mai 2024
Réponse de Roberto Hernandez Operations Manager le 21 mai 2024
Thank you for staying with us

10/10 Excellent

Marilag, Paramus

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en février 2024
Réponse de Roberto Hernandez Operations Manager le 20 mai 2024
Thank you for staying with

10/10 Excellent

Tomasz

Les points forts : Propreté
Séjour de 1 nuit en mai 2024
Réponse de Roberto Hernandez Operations Manager le 16 mai 2024
Thank you for staying with us

10/10 Excellent

Joscheb

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Awesome stay for me and my wife. It was really nice and comfortable. A few cosmetic things that were a little off but it wasn’t anything that would make a person not enjoy where they are. Would definitely recommend.
Séjour de 1 nuit en mai 2024
Réponse de Roberto Hernandez Operations Manager le 16 mai 2024
thank you for staying with us.

4/10 Médiocre

Bernerham

Voyage en famille, Voyage d’affaires
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
El AC ESTABA MAL Y EL AGUA DEL AIRE ESTABA EN LA ALFOMBRA
Séjour de 2 nuits en mai 2024
Réponse de Roberto Hernandez Operations Manager le 14 mai 2024
Sorry for issues

8/10 Bien

Lee

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mai 2024
Réponse de Roberto Hernandez Operations Manager le 14 mai 2024
Sorry for issues

6/10 Satisfaisant

Jeffrey D

Les points forts : Propreté, personnel et service, équipements
No hot water for two days. Ugh
Séjour de 3 nuits en avril 2024
Réponse de Roberto Hernandez Operations Manager le 13 mai 2024
Sorry of the issues while you were here

10/10 Excellent

Alessandra

Voyage en famille avec de jeunes enfants, Voyage en famille, Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Restaurant next.door was.amazing and affordable hotel well.very clean
Séjour de 1 nuit en avril 2024
Réponse de Roberto Hernandez Operations Manager le 12 mai 2024
Thank you for staying with us.

6/10 Satisfaisant

Manpreet Singh

Les points forts : Infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de Roberto Hernandez Operations Manager le 12 mai 2024
Thank you for staying with us

2/10 Horrible

Javier

Voyage en couple
Les points faibles : Personnel et service et équipements
La señorita de recepción (de tez blanca y de lentes) del turno nocturno de ayer martes 7 de Mayo del 2024 aproximadamente a las 9 pm, ante mi reclamo de como no se había hecho un refresh de mi habitación la 335, procedió a decirme que yo no tenia la razón de solicitarlo pese a que mi pedido estaba registrado en la bitácora del hotel ese dia, ante esa situación decidí alejarme de la recepción, no sin antes dejar sentado de palabra mi reclamo, en ese instante la señorita procedió a gritarme desde la recepción y luego corrió hacia el pasillo donde yo estaba caminando hacia el ascensor para dirigirme a mi habitación y me grito que debo LARGARME EN ESE INSTANTE DE SU HOTEL y QUE IBA A LLAMAR A LA POLICÍA PARA QUE ME SAQUEN LA CALLE, como si yo fuera un delincuente, luego de eso ni mi esposa ni yo pudimos dormir ya que no sabíamos en que instante llegaria la policía a sacarnos de nuestra habitación. La verdad es que un momento muy TERRIBLE y por eso no recomiendo se hospeden en este hotel a menos que corrijan esos errores y para eso deberían empezar despidiendo a la recepcionista que me faltó al respeto, me agredió verbalmente y me amenazó. Cabe indicar que soy un socio PLATINUM de EXPEDIA y jamás antes había tenido una experiencia tan FEA.
Séjour de 1 nuit en mai 2024
Réponse de Roberto Hernandez Operations Manager le 9 mai 2024
First and foremost I would like to take this opportunity to sincerely apologize for the issues you encountered! It's our priority to exceed each guest's expectations with overall quality and service and we are very sorry that we fell short on your most recent stay. I personally would like to take this opportunity to apologize for your experience we are taking this opportunity to review your comments and look into additional service opportunities to better serve our guests. I can ensure you I will use it as the necessary re-training opportunity for my team to ensure they are used to improve our guest's experience.Again, I am very sorry again for any inconvenience this has caused you with your recent stay and hope you will give us another opportunity in the future. Once again thank you for your feedback, as it is guests such as yourself that help us improve each day. And it saddens me to hear we missed the mark with your visit. I will be sure to share your experience with our entire team so we may make the necessary adjustments to improve our service standards. Again thank you for you writing this review and sharing your experience with our hotel and we hope that you allow us another opportunity in the future to show you what hospitality we are capable of.

6/10 Satisfaisant

Arianna

Les points faibles : Personnel et service
Séjour de 1 nuit en mai 2024
Réponse de Roberto Hernandez Operations Manager le 9 mai 2024
Thank you for staying with us

10/10 Excellent

Juliet, Kissimmee

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I like that it is close several restaurants and the highway.
Séjour de 2 nuits en avril 2024
Réponse de Roberto Hernandez Operations Manager le 9 mai 2024
Thank you for staying with us

6/10 Satisfaisant

Rita

Voyage avec des animaux de compagnie, Voyage en couple
The location is great in terms of shopping and dining. It's right in the heart of Boca Raton. We're from the area and stayed because of construction in our home. However, it's close to the highway, the train AND the executive airport--so it's NOISY. Be prepared. Unfortunately, the only good thing about this hotel for us was that it's pet friendly. Other than that, it was disappointing. Little or no hot water, tiny fridge, annoying room keys/readers that had to constantly be remade, HARD bed, pool not working--the list goes on. I would not recommend this hotel if you're staying in the BR area.
Séjour de 8 nuits en avril 2024
Réponse de Molly le 7 mai 2024
Good Afternoon, thank you so much for your feedback

10/10 Excellent

Tze yu

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Close to a event center I attended
Séjour de 2 nuits en avril 2024

8/10 Bien

Avivit

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Good value for the price and good location
Séjour de 1 nuit en mai 2024
Réponse de Roberto Hernandez Operations Manager le 5 mai 2024
Good Morning,We are so excited to see that you had such a wonderful stay with us recently. We are extremely grateful and appreciate you taking a moment out of your busy day to leave this exceptional review. We hope and look forward to seeing you again very soon when you are in the Boca Raton area!

10/10 Excellent

Anirban

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Stay was good. Lobby was filled with rose smell.
Séjour de 1 nuit en mai 2024
Réponse de Roberto Hernandez Operations Manager le 5 mai 2024
Good Morning, We are so excited to see that you had such a wonderful stay with us recently. We are extremely grateful and appreciate you taking a moment out of your busy day to leave this exceptional review. We hope and look forward to seeing you again very soon when you are in the Boca Raton area!

10/10 Excellent

ANDERSON

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
There is something always going on like his time one of the elevators was not working
Séjour de 2 nuits en mai 2024
Réponse de Roberto Hernandez Operations Manager le 5 mai 2024
Good Morning, We see that you had less than an enjoyable stay with us recently. We are extremely grateful and appreciate you taking a moment out of your busy day to leave this review. As its guests like yourself that allow us the opportunity to learn of service improvements that we may not be aware of. We are sorry to hear that the ekevators were not function correctly I will be sure to share these concerns with our engineering department so we may rectify the issue. Again thank you for you writing this review and sharing your experience with our hotel and we hope that you allow us another opportunity in the future to show you what hospitality we are capable of.

10/10 Excellent

Joshua

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Everything about this place make me want to come back and visit .. thank u for everything.. 🙏😊💖
Séjour de 3 nuits en avril 2024
Réponse de Roberto Hernandez Operations Manager le 5 mai 2024
Good Morning,We are so excited to see that you had such a wonderful stay with us recently. We are extremely grateful and appreciate you taking a moment out of your busy day to leave this exceptional review. We hope and look forward to seeing you again very soon when you are in the Boca Raton area!

6/10 Satisfaisant

HollyJane

Séjour de 3 nuits en avril 2024
Réponse de Roberto Hernandez Operations Manager le 5 mai 2024
Thank you for staying with us.

8/10 Bien

Helen

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Stayed here multiple times and will stay again. Arrival night water was not hot but had hot water next morning.
Séjour de 1 nuit en avril 2024
Réponse de Roberto Hernandez Operations Manager le 5 mai 2024
Good Morning,We see that you had less than an enjoyable stay with us recently. We are extremely grateful and appreciate you taking a moment out of your busy day to leave this review. As its guests like yourself that allow us the opportunity to learn of service improvements that we may not be aware of. We are sorry to hear that the water was not hot in the morning. I will be sure to share these concerns with our engineering department so we may rectify the issue. Again thank you for you writing this review and sharing your experience with our hotel and we hope that you allow us another opportunity in the future to show you what hospitality we are capable of.

10/10 Excellent

Melissa

Séjour de 2 nuits en avril 2024
Réponse de Roberto Hernandez Operations Manager le 21 mai 2024
Thank you for staying with us

10/10 Excellent

Wilberto

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en avril 2024
Réponse de Molly le 2 mai 2024
Thanks for your feedback

10/10 Excellent

edwin

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Algo antigua, pero cumplió con lo requerido
Séjour de 4 nuits en février 2024
Réponse de Roberto Hernandez Operations Manager le 1 mai 2024
thank you

10/10 Excellent

Michael, Delray Beach

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
So convenient and comfortable
Séjour de 2 nuits en avril 2024

6/10 Satisfaisant

Wilfredo

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en avril 2024
Réponse de Roberto Hernandez Operations Manager le 1 mai 2024
Thank you

10/10 Excellent

Daniel

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Clean rooms, safe location
Séjour de 1 nuit en avril 2024
Réponse de Roberto Hernandez Operations Manager le 29 avr. 2024
Thank you

8/10 Bien

jennifer

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en avril 2024
Réponse de Roberto Hernandez Operations Manager le 29 avr. 2024
thank you

4/10 Médiocre

Rosanna

Voyage en couple
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
First day we arrived room was clean. The second and third day room was not cleaned nor was the bed made. There was a problem with the hot water with was brought up to the front desk and they informed us by the end of the day it would be fixed. It wasn't and staff were not worried if you took a warm shower. Im a little disappointed and don't think I could go back.
Séjour de 3 nuits en avril 2024
Réponse de Roberto Hernandez Operations Manager le 28 avr. 2024
First and foremost I would like to take this opportunity to sincerely apologize for the issues you encountered! It's our priority to exceed each guest's expectations with overall quality and service and we are very sorry that we fell short on your most recent stay. I personally would like to take this opportunity to apologize for your experience we are taking this opportunity to review your comments and look into additional service opportunities to better serve our guests. I can ensure you I will use it as the necessary re-training opportunity for my team to ensure they are used to improve our guest's experience.Again, I am very sorry again for any inconvenience this has caused you with your recent stay and hope you will give us another opportunity in the future. Once again thank you for your feedback, as it is guests such as yourself that help us improve each day. And it saddens me to hear we missed the mark with your visit. I will be sure to share your experience with our entire team so we may make the necessary adjustments to improve our service standards. Again thank you for you writing this review and sharing your experience with our hotel and we hope that you allow us another opportunity in the future to show you what hospitality we are capable of.

8/10 Bien

Marjorie

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Unfortunately, the pool was closed for repairs as was the deck area. It would have been nice to still have access to the lounge chairs for sun bathing.
Séjour de 2 nuits en avril 2024
Réponse de Roberto Hernandez Operations Manager le 28 avr. 2024
Sorry for the issues you encounter.

10/10 Excellent

Marielisa

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excelente
Séjour de 2 nuits en avril 2024
Réponse de Molly le 2 mai 2024
Thanks for your feedback

10/10 Excellent

Chanda

Séjour de 1 nuit en avril 2024
Réponse de Roberto Hernandez Operations Manager le 17 mai 2024
Thank you for staying with us

10/10 Excellent

Godfrey

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en avril 2024
Réponse de Roberto Hernandez Operations Manager le 28 avr. 2024
Thank you

8/10 Bien

Renald

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Clean and smell good.
Séjour de 1 nuit en avril 2024
Réponse de Roberto Hernandez Operations Manager le 26 avr. 2024
Thank you

4/10 Médiocre

Ronallie

Les points faibles : Propreté et infrastructures et conditions de l’hébergement
This property used to be a courtyard Marriot and I loved it there so I stayed there twice . On both occasions l had problems with the room. This time the toilet overflowed, the refrigerator didn’t work and despite changing it out 3 times it still didn’t work and so all my items had to be thrown out. I was very disappointed with the casual response from the one of the front desk manager Robert . He seemed to have grown fed up with my complaints but they were real issues! The owners should consider upgrading this property . Am still waiting on my final invoice since I check out out on Sunday.
Séjour de 3 nuits en avril 2024
Réponse de Roberto Hernandez Operations Manager le 1 mai 2024
Credit was issues after check out. Response to guest wasn't casual just wanted to resolve issues as quickly as possible.

10/10 Excellent

Ezai

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
i love it
Séjour de 1 nuit en avril 2024
Réponse de Hector Martinez - Hotel Manager le 25 avr. 2024
Thank you for your feedback.

10/10 Excellent

Jaray

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The property was very quiet and nice. The staff were very friendly and respectful. I would definitely recommend and enjoyed the stay.
Séjour de 2 nuits en avril 2024
Réponse de Roberto Hernandez Operations Manager le 23 avr. 2024
Thank you

2/10 Horrible

Nadia

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
?
Séjour de 1 nuit en avril 2024
Réponse de Roberto Hernandez Operations Manager le 23 avr. 2024
Thank you for taking the time to provide feedback on your recent stay. Please know that your feedback is extremely important for us to continue to improve our service. We strive to offer a smooth and comfortable stay for our guests and it seems we fell short

4/10 Médiocre

Anthony

Les points faibles : Infrastructures et conditions de l’hébergement
The pool was closed and the main elevator didn't work
Séjour de 1 nuit en avril 2024
Réponse de Roberto Hernandez Operations Manager le 23 avr. 2024
We are sorry for the issues.

10/10 Excellent

Billy

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great staff, helped me with an early check-in
Séjour de 1 nuit en avril 2024
Réponse de Roberto Hernandez Operations Manager le 23 avr. 2024
Thank you

8/10 Bien

Ian

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Over all great property to stay at
Séjour de 1 nuit en avril 2024
Réponse de Roberto Hernandez Operations Manager le 23 avr. 2024
thank you

10/10 Excellent

JANE

Voyage d’affaires
Nice spot good restaurants near by .. good pool nice staff Is being updated which is positive
Séjour de 3 nuits en février 2024
Réponse de Roberto Hernandez Operations Manager le 21 avr. 2024
Thank you

10/10 Excellent

Mark, Ham Lake

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great property
Séjour de 1 nuit en avril 2024
Réponse de Roberto Hernandez Operations Manager le 21 avr. 2024
Thank you

10/10 Excellent

Stephen

Voyage en couple
Les points forts : Propreté et personnel et service
Only one elevator was working. We had to walk with our bags all the way down the first floor corridor to get to the working elevator. Then walk all the way back down the second floor corridor to get to our room. Of course, exercize is good for you, lol.
Séjour de 1 nuit en avril 2024
Réponse de Roberto Hernandez Operations Manager le 21 avr. 2024
thank you for staying we us

10/10 Excellent

ivan

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Friendly staff, took care fo my needs.
Séjour de 1 nuit en avril 2024
Réponse de Roberto Hernandez Operations Manager le 20 avr. 2024
thank you