Dear Alda,we appreciate you taking the time to share your great review here!We are happy to know that you were so pleased with our service. We look forward to hosting you again in the near future. We wish you all the best,Hotel Riu Palace BoavistaOnline Reputation Manager

Dear Guest,Thank you for staying at our hotel and taking the time to review your recent stay with us. We always want you to feel at home whenever you stay with us, so while we are glad to hear that you enjoyed our buffet and friendly staff, we are so sorry to see you did not enjoy your overall experience with us, especially with the room condition, and that you felt disturbed by cats.Certainly, we are aware that an apology cannot replace the experience and feeling we may have left you with, but please know the issues you describe are an exception to our guest commitment and as such, we nevertheless, do hope you can accept our apologies for any inconvenience.We would be very grateful if we could have the opportunity to welcome you back in the future, so that we can provide a better experience.Respectfully,Hotel Riu Palace BoavistaOnline Reputation Manager

Dear Carla,We are grateful for your words.It is of basic importance that our guests feel at home with us.Our goal is to know that you enjoyed your vacation in our facilities and we note that we really succeeded.We look forward to seeing you again at any of our facilities and are eager to provide you with the 100% satisfactory service that characterizes us so much.Yours faithfully,Hotel Riu Palace BoavistaOnline Reputation Manager

Dear Guest, Thank you very much for choosing Riu and for sharing your feedback. As much as we are happy to hear you enjoyed the hotel´s nice design and cleanliness, we are saddened to find that you encountered the mentioned inconveniences and that this overshadowed your experience. We are committed to provide excellent services to all our guests and to create a familiar atmosphere, offering various services to kids, such as Kids ‘club RiuLand 6 times a week, children´s park and pool. Your comments will be however forwarded to the responsible department for a proper follow up, in order to reassure to improve our guest’s service and we do hope that we will have the opportunity to welcome you back again for a true RIU experience! We remain with best wishes, Hotel Riu Palace Boavista Online Reputation Manager