Avis sur Mount Irvine Bay Resort
Mount Irvine Bay Resort
78-86 Grafton Road, Mt Irvine, Black Rock, Tobago
Avis
7,6
Bien
8,0/10
Propreté
8,2/10
Personnel et service
7,0/10
Équipements
7,4/10
Infrastructures et conditions de l’hébergement
7,0/10
Écoresponsabilité
Avis
17 mai 2018
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en mai 2018
Réponse de Vidya le 9 juin 2018
Cher Visiteur,
Merci beaucoup d'avoir choisi le Mount Irvine Bay Resort! Ce fut un plaisir de vous avoir rester avec nous. Vos commentaires ont été notés et nous espérons que vous pouvez rester avec nous à nouveau!
10/10 Excellent
Leonard
20 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Leonard
Séjour de 1 nuit en avril 2024
Réponse de Mount Irvine Bay Resort Management Team le 1 mai 2024
Dear Sébastien APPLEBY,Thank you for this awesome review! We are really happy that all was great during your stay and our colleagues will be looking forward to welcoming you back soon at Mount Irvine Bay Resort. Warm regards,
10/10 Excellent
Deryck
7 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Deryck
Séjour de 3 nuits en avril 2024
Réponse de Mount Irvine Bay Resort Management Team le 9 avr. 2024
Dear DeryckGreetings from Mount Irvine Bay Resort!Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,
8/10 Bien
Damien, Westmoorings
6 avr. 2024
Damien
Séjour de 5 nuits en mars 2024
Réponse de Mount Irvine Bay Resort Management Team le 2 mai 2024
Dear GuestGreetings from Mount Irvine Bay Resort!Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,
10/10 Excellent
Douglas
Voyage en famille
2 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Douglas
Séjour de 2 nuits en mars 2024
Réponse de Mount Irvine Bay Resort Management Team le 2 avr. 2024
Hello Douglas,Thank you for your five star rating!, we are happy that you were comfortable and that the staff was pleasant and accommodating. Hopefully you will stay longer on your next visit. We are looking forward to seeing you again!
10/10 Excellent
JASMINE ANN
Voyage en couple
22 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
JASMINE ANN
Séjour de 3 nuits en février 2024
Réponse de Mount Irvine Bay Resort Management Team le 27 févr. 2024
Dear JASMINE ANN,Thank you for choosing to stay at the Mount Irvine Bay Resort. We are committed to making our guests' stay with us a memorable one and we appreciate your feedback. We are delighted to hear that you had a positive experience at Mount Irvine Bay Resort and that you enjoyed your stay. We would love to have the chance to welcome you back in for another stay.With Kind Regards,
8/10 Bien
Renisa Shizele
13 févr. 2024
Renisa Shizele
Séjour de 3 nuits en février 2024
Réponse de Mount Irvine Bay Resort Management Team le 2 avr. 2024
Thank you Renisa for your rating! we hope to see you soon!
10/10 Excellent
Takiyah, Washington
Voyage en famille avec de jeunes enfants
7 févr. 2024
Takiyah
Séjour de 2 nuits en février 2024
Réponse de Mount Irvine Bay Resort le 12 févr. 2024
Thank you for your 5-star review; it was a pleasure accommodating you. We appreciate your feedback.
8/10 Bien
Thomas John
19 janv. 2024
Les points forts : Propreté et personnel et service
Thomas John
Séjour de 7 nuits en janvier 2024
Réponse de manager le 22 janv. 2024
Thank you for your 4-star review; it was a pleasure accommodating you on your week in Tobago. We look forward to an opportunity to welcome you back in the future.
6/10 Satisfaisant
Julian
16 janv. 2024
Les points forts : Propreté et personnel et service
Julian
Séjour de 2 nuits en janvier 2024
Réponse de manager le 17 janv. 2024
Thank you for your review; we appreciate your feedback and would welcome further comments directly when possible.
8/10 Bien
colleen
Voyage en famille
9 janv. 2024
colleen
Séjour de 2 nuits en décembre 2023
Réponse de manager le 10 janv. 2024
Thank you for your feedback. A majority of our guests rent vehicles, book island tours and relax on our beach during daylight hours. On a property as large as ours, this may have contributed to your experience over your two day stay. Your comment is noted.
8/10 Bien
Sayeed
Voyage en couple
9 janv. 2024
Les points forts : Propreté, personnel et service, équipements
Sayeed
Séjour de 2 nuits en janvier 2024
Réponse de Manager le 9 janv. 2024
Thank you for your positive review. We are happy to read that you enjoyed your experience with us and look forward to a future opportunity to accommodate you again.
8/10 Bien
nigel
1 nov. 2023
Les points forts : Propreté
nigel
Séjour de 1 nuit en octobre 2023
Réponse de Manager le 2 nov. 2023
Thank you for your positive review; it was a pleasure accommodating you and your guests.Our team look forward to welcoming you back to Tobago in the future.
10/10 Excellent
Dane
10 sept. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Dane
Séjour de 2 nuits en septembre 2023
Réponse de Manager le 11 sept. 2023
Thank you for your excellent review; we are glad to know that you enjoyed your experience at Mount Irvine Bay Resort.We hope to accommodate you again in the future.
6/10 Satisfaisant
Evans
6 sept. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Boston Trini Grays
Evans
Séjour de 2 nuits en septembre 2023
Réponse de Manager le 11 sept. 2023
Thank you for your review and detailed feedback.We are working to rectify our cable television issue and appreciate your concern.We work closely with the TTSPCA to ethically control any strays on our property and apologise that this negatively affected your experience with us.Thanks again for highlighting your concerns; we will work on improving future guests' experiences.
2/10 Horrible
Kevon
Voyage en famille
4 sept. 2023
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Kevon
Séjour de 1 nuit en septembre 2023
Réponse de Manager le 4 sept. 2023
Thank you for your feedback on your single night stay with us. We apologise for the negative experience you have outlined and hope to making things better for the balance of your stay
2/10 Horrible
Melissa
Voyage en famille avec de jeunes enfants
10 juil. 2023
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Melissa
Séjour de 3 nuits en juillet 2023
Réponse de Manager le 11 juil. 2023
Thank you for your feedback; your concerns have been noted. We wish you would have presented your concerns while at the resort.It is an unfortunate surprise that your experience was not positive but we are pleased that you had extended your original length of stay with us
4/10 Médiocre
Nayasha
6 avr. 2023
Les points forts : Personnel et service
Nayasha
Séjour de 2 nuits en avril 2023
Réponse de manager le 17 mai 2023
Thank you for your review
6/10 Satisfaisant
Randy
Voyage en famille avec de jeunes enfants
27 mars 2023
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Randy
Séjour de 2 nuits en mars 2023
Réponse de Manager le 28 mars 2023
Thank you for your review on your recent two-night stay with us. We are working to improve our property as we reopen all our restaurants/bars for service. It is good to know that you found the staff to be friendly and accommodating.
6/10 Satisfaisant
Voyageur vérifié
26 mars 2023
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Voyageur vérifié
Séjour de 1 nuit en mars 2023
Réponse de Manager le 28 mars 2023
Thank you for your review.
4/10 Médiocre
Godfrey
Voyage en famille avec de jeunes enfants
19 févr. 2023
Les points faibles : Propreté et équipements
Godfrey
Séjour de 2 nuits en février 2023
Réponse de Manager le 20 févr. 2023
Thank you for your feedback, we will continue to work on improving our property where possible and appreciate your comments
8/10 Bien
Nigel, Toronto
Voyage en famille
9 févr. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nigel
Séjour de 2 nuits en février 2023
Réponse de Sales Manager le 10 févr. 2023
Thank you for your positive review, it was a pleasure accommodating you on your two-night getaway.We are happy that your experience was wonderful and look forward to our next opportunity to welcome you back to Mount Irvine Bay Resort.
8/10 Bien
Scott
30 janv. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Scott
Séjour de 1 nuit en janvier 2023
Réponse de Sales Manager le 30 janv. 2023
Thank you for your review.We are glad that you enjoyed your short stay with us and hope to have the opportunity to accommodate you again one day.
8/10 Bien
Audrey
Voyage en famille
27 déc. 2022
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Audrey
Réponse de Manager le 28 déc. 2022
Thank you for your positive review.It was our pleasure to host you for a quick Christmas getaway and we are so glad to know that you enjoyed your experience with us.We look forward to a future opportunity to accommodate you soon.
8/10 Bien
Gregory
Voyage en couple
19 déc. 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Gregory
Réponse de manager le 19 déc. 2022
Thank you for your review; we are glad that you had a positive experience with us and enjoyed our staff hospitality. We have noted your concern regarding the quality of wifi coverage and will work towards improving that aspect of our service where possible.
4/10 Médiocre
Franklin
2 déc. 2022
Franklin
Séjour de 1 nuit en décembre 2022
8/10 Bien
Dale
Voyage en groupe, Voyage en couple
8 nov. 2022
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Dale
Réponse de Manager le 8 nov. 2022
Thank you for your review.We are glad that you enjoyed your experience at our resort and are working to improve our wifi coverage to make your next stay even better.
6/10 Satisfaisant
Hilary
Voyage en couple
6 nov. 2022
Les points faibles : Propreté et équipements
Hilary
Séjour de 1 nuit en novembre 2022
Réponse de Manager le 6 nov. 2022
Thank you for your review; your feedback is valued. Your concern has been noted and we are glad you loved the views from various parts of the resort. We are working to upgrade our rooms and hope you will enjoy the difference on your next stay.
4/10 Médiocre
Andrew
9 oct. 2022
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Andrew
Séjour de 3 nuits en octobre 2022
Réponse de manager le 10 oct. 2022
Thank you for your feedback on your recent three night stay with us.We apologise that the storm had affected our WiFi and that this negatively impacted your stay. Our housekeeping service is scheduled every second day and can be provided more often upon request.Currently, we offer three dining options including our Sugarmill restaurant, Hummingbird Lounge and Beach Bistro. It is unfortunate that you did not explore these dining options during your stay.We are glad that you were satisfied with the service and hospitality received from our staff during your visit.Your concerns will be reviewed with our team.
10/10 Excellent
Christian
Voyage en couple
3 oct. 2022
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Christian
Séjour de 2 nuits en septembre 2022
Réponse de manager le 26 oct. 2022
Thank you for your detailed review and positive feedback regarding our staff, breakfast and general resort ambience.It is great to know that your experience at our resort included our beach event and that you had an enjoyable time. We hope you will choose to stay with us again in the future.
8/10 Bien
Jacquelene
Voyage en famille
26 sept. 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Jacquelene
Séjour de 1 nuit en septembre 2022
Réponse de Manager le 26 sept. 2022
Thank you for your feedback and positive review. We are glad that you enjoyed your stay with us and hope to accommodate you again in the future.
8/10 Bien
Esther
Voyage en groupe
25 sept. 2022
Les points forts : Propreté et personnel et service
Esther
Séjour de 1 nuit en septembre 2022
Réponse de Manager le 26 sept. 2022
Thank you for your review; your detailed feedback will be shared with our team. We apologize for your A/C challenge on your last night with us but are glad that you found our staff friendly and helpful during your stay.
10/10 Excellent
Gail
23 sept. 2022
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Gail
Séjour de 2 nuits en septembre 2022
Réponse de Manager le 26 sept. 2022
Thank you for your wonderful review! We are so glad that you enjoyed the ambience and eco-environment at our resort.
10/10 Excellent
Roxanne
17 sept. 2022
Roxanne
Séjour de 1 nuit en septembre 2022
Réponse de Manager le 26 sept. 2022
Thank you for giving us a perfect score! We hope that you will choose to stay with us again one day soon.
2/10 Horrible
Melanie
Voyage en famille, Voyage en groupe
19 août 2022
Les points forts : Personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Melanie
Séjour de 3 nuits en août 2022
Réponse de Manager le 19 août 2022
Thank you for your review and your detailed feedback.We did experience challenges with our cable TV and Wifi provider and informed you upon arrival. You kindly acknowledged our situation and advised our agent that these challenges would not become issues for you and your traveling companions. You mentioned that you had planned many activities on the island and did not plan on utilising those specific hotel amenities.Your group was also provided with an upgrade in room category from standard rooms to cottages to provide additional comfort and space. The resort accommodates guests with mobility challenges as possible and with advance notice. Unfortunately, our one wheelchair was being utilised by another guest who informed us of their requirement in advance. Once it was available, we provided your group with access.Compensation arrangements have been made as per your conversation with the General Manager through Expedia. You will be notified once the process has been completed.We are glad that you found the staff to be helpful and friendly and enjoyed your breakfast.
4/10 Médiocre
CAMILLE
Voyage d’affaires
15 août 2022
Les points forts : Infrastructures et conditions de l’hébergement
Les points faibles : Propreté et personnel et service
CAMILLE
Séjour de 2 nuits en août 2022
Réponse de Manager le 15 août 2022
Thank you for your feedback.
We apologise for our challenge with in-room wifi/phone service and are currently working with our provider to resolve these two issues.
Our provision of an alternate space with wifi for your business sessions was accepted by you and your colleague. We were grateful to offer that alternative for you.
10/10 Excellent
Marianna
14 août 2022
Marianna
Séjour de 4 nuits en août 2022
6/10 Satisfaisant
Vaughn
Voyage en couple
8 août 2022
Les points forts : Propreté et personnel et service
Vaughn
Séjour de 2 nuits en août 2022
Réponse de manager le 9 août 2022
Thank you for your positive feedback and constructive comments.
We are currently working to address and improve our WiFi and Cable connectivity issue.
We are glad that your other experiences in the resort were satisfactory.
6/10 Satisfaisant
Denise, Beavercreek
Voyage en groupe
22 juil. 2022
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Denise
Séjour de 3 nuits en juillet 2022
Réponse de manager le 22 juil. 2022
Thank you for your detailed feedback; we will investigate your concerns.
We apologize for the inconvenience you experienced at check in regarding your requested view. You were provided with an upgraded room category facing the garden. The next room you were shown and accepted had a pool view in your original room category confirmed.
We have two main restaurants open daily including the Sugar Mill and the Beach facility. We also serve food and beverage to the pool deck through the Sugar Mill and the pool bar. Hours are posted in the lobby for these outlets.
We have a spa, gym and golf course on property which offer guest services/activities. We also partner with a watersports company located beside our beach for various water-based activities. This information is also outlined in our lobby and our reception staff can assist with arrangements to access these services/activities upon request.
Our pool closes when the sun sets which is usually around 6pm. This ensures that the noise level from this area of the resort is at a minimum in the evening; this ensures that guestrooms in the pool area are not disturbed.
It is good to know that you are satisfied with our airport transfer service and enjoyed our breakfasts during your visit. Hopefully, you will visit again in the future and see how we have improved thanks to your comments.
4/10 Médiocre
DEBRA
Voyage en famille
20 juil. 2022
Les points forts : Propreté
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
DEBRA
Séjour de 2 nuits en juillet 2022
Réponse de manager le 20 juil. 2022
Thank you for your review and feedback regarding your two-night stay.
We had checked in with you and were pleased that you had a great check-in experience and reported being happy with staff. Beach towels are available at our main reception desk and additional bath towels/toilet paper can also be requested through our main reception desk as required. In keeping with accepted COVID health procedures, housekeepers do not enter your guestroom during your stay unless requested.
Our apologies that your experience through your two nights was unsatisfactory and we will use your review to improve ourselves where possible.
4/10 Médiocre
Marie-France
Voyage en groupe
17 juil. 2022
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Marie-France
Séjour de 2 nuits en juillet 2022
Réponse de manager le 18 juil. 2022
Thank you for your detailed review.
We are grateful that your WiFi issue was resolved during your two-night stay.
It is unusual for the additional issues you have raised to occur and they will be further investigated.
We do apologize for the negative experience you outline and hope to have an opportunity to provide an improved one for you on a future visit.
8/10 Bien
Errol
Voyage en famille
17 juil. 2022
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Errol
Séjour de 2 nuits en juillet 2022
Réponse de manager le 18 juil. 2022
Thank you for your review and positive feedback on our décor. Mount Irvine Bay Resort was built on an historic sugar plantation and incorporated the original architecture into its décor where possible. Our Sugar Mill restaurant is one of the largest on the island.
We are happy that you enjoyed your experience into some of Tobago's history at the resort.
4/10 Médiocre
Jessie
Voyage en famille, Voyage en groupe
13 juil. 2022
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Jessie
Séjour de 1 nuit en juillet 2022
Réponse de manager le 13 juil. 2022
Thank you for your feedback; your concerns have been noted.
We apologize for the room condition you have outlined in your review. When you expressed dissatisfaction just after check-in, we offered alternate accommodation which was viewed and accepted by you.
Our pool is maintained daily and the water quality is monitored. The condition you have described was not reported by other guests during the night you stayed at the resort.
Our restaurant charge for a bowl of soup is under US$10 per person; Our restaurant bills are written in local currency (TTD) rather than USD so your recollection of a bill of US$90.00 for two bowls of soup is in error
Our resort check-in time is 3pm and checkout is 12 noon. An early arrival service is offered at an extra fee and is agreed to in advance. We offer a free alternative which is to have your luggage stored until the 3pm check-in time.
We are glad that you enjoyed the complimentary airport taxi service provided.
4/10 Médiocre
Biswajit
Voyage en famille, Voyage d’affaires
12 juil. 2022
Les points forts : Propreté
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Biswajit
Séjour de 3 nuits en juillet 2022
Réponse de manager le 14 juil. 2022
Thank you for your feedback.
We apologize for your inconvenience and wish you had let us know your concerns while you were with us so that we could have addressed them over stay.
10/10 Excellent
Yudhistre, Chaguanas
Voyage en famille
29 juin 2022
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Yudhistre
Séjour de 2 nuits en juin 2022
Réponse de manager le 29 juin 2022
Thank you for your review, we are glad to know that your recent stay with us was a relaxing one. We offer golf lessons, snorkeling & dive lessons and more (dependent upon the age of your child). We apologize that your child was unable to participate in these options and will work to offer a wider variety for future guests.
8/10 Bien
Natasha
Voyage en famille avec de jeunes enfants
16 juin 2022
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Natasha
Séjour de 4 nuits en juin 2022
Réponse de manager le 16 juin 2022
Thank you for your review, we appreciate your comments.
We are sorry that you found our beds uncomfortable and the our suggestion for alleviating your discomfort came at the end of your stay.
We rarely receive negative comments about our beds but do keep the mattress-top solution available upon request for those that wish a softer sleeping surface.
We shall try to improve the timely offering of this service in future.
8/10 Bien
Latoya
3 juin 2022
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Latoya
Séjour de 3 nuits en mai 2022
Réponse de Manager le 10 juin 2022
Thank you for your feedback! We are glad that you enjoyed your stay and we hope to accommodate you again one day in the future.
8/10 Bien
Travis
Voyage en couple
2 juin 2022
Les points forts : Propreté et personnel et service
Travis
Séjour de 2 nuits en mai 2022
Réponse de Manager le 10 juin 2022
Thank you for your review and observations regarding our facility. We are always working to improve, update and refurbish where possible. It is great to know that our staff made you feel welcome; we have a great team here. Hopefully, you will see further improvements on your next visit to our resort.
2/10 Horrible
Oscar
Voyage en couple
17 mai 2022
Les points faibles : Propreté, personnel et service, équipements
Oscar
Séjour de 2 nuits en mai 2022
Réponse de Manager le 17 mai 2022
Thank you for your review.
Our reception was prepared for your arrival and welcomed you to our resort. The electrical outage was unexpected and we apologize for the inconvenience you had experienced. Our General Manager followed up with you directly regarding the electricity issue that affected many in our area with alternate arrangement options for your stay. You opted to remain with the resort for your first night and accepted the GM option to relocate you for your second night. He has remained in communication with you during and after the issue to ensure your comfort has been maintained.
We have worked with our utility provider to ensure that the situation is resolved and kept the lines of communication open with all of the affected guests.
6/10 Satisfaisant
Kerryann
Voyage en famille
16 mai 2022
Les points forts : Propreté et personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Kerryann
Séjour de 1 nuit en mai 2022
Réponse de Manager le 16 mai 2022
Thank you for your feedback.
Due to an unexpected electricity outage, our Wi-Fi equipment was not functional for a temporary period over your one-night stay. We apologize for the inconvenience.
We are glad that your experience was improved through the help of our staff and extension of your room.