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Avis sur Monarch Casino Resort Spa Black Hawk

4 out of 5
Monarch Casino Resort Spa Black Hawk
488 Main St, Black Hawk, CO

Avis

9,0

Merveilleux

Note des voyageurs de 10 (Excellent), d’après 3298 avis sur 4684." "
Note des voyageurs de 8 (Bien), d’après 725 avis sur 4684." "
Note des voyageurs de 6 (Satisfaisant), d’après 294 avis sur 4684." "
Note des voyageurs de 4 (Médiocre), d’après 170 avis sur 4684." "
Note des voyageurs de 2 (Horrible), d’après 197 avis sur 4684." "

9,6/10

Propreté

9,0/10

Personnel et service

9,2/10

Équipements

9,4/10

Infrastructures et conditions de l’hébergement

9,0/10

Écoresponsabilité

Avis

10/10 Excellent

olivier

Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Très bel hôtel avec de magnifiques prestations dont une piscine intérieure prestigieuse
Séjour de 2 nuits en mai 2024
Réponse de Monarch Blackhawk le 7 mai 2024
Thank you for taking the time to leave such an outstanding review, Olivier. We are thrilled you enjoyed your stay with us and cannot wait to welcome you back soon.

8/10 Bien

Denise

Voyage en famille
Les points forts : Propreté, personnel et service, équipements
Staff was spot on!! Training must be important because it shows!
Séjour de 1 nuit en mai 2024

10/10 Excellent

Kevin

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Probably the most modernized property I've ever stayed at. Really clean and luxurious room and bathroom.
Séjour de 1 nuit en mai 2024

10/10 Excellent

Bernard

Voyage en famille
Les points forts : Propreté, personnel et service, équipements
Very nice hotel. Very clean. Spacious room. Plentiful, easy parking. The restaurants in the hotel were great. The staff was very helpful. Would definitely choose this one again.
Séjour de 2 nuits en mai 2024

10/10 Excellent

Charlene

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very clean, very good service
Séjour de 4 nuits en mai 2024
Réponse de Reservations Coordinator le 25 mai 2024
Hello,Thank you for contacting Monarch Casino Resort Spa. We greatly appreciate your feedback and we look forward to hosting you again soon.

10/10 Excellent

Lisa

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very modern and clean. Only ate at the Chop House which was an amazing high end restaurant. There were other options available that looked good as well.
Séjour de 1 nuit en mai 2024
Réponse de Krissy le 25 mai 2024
Good Afternoon! Thank you for sharing your experience. We will share your feedback with the team. We hope to see you again soon!

10/10 Excellent

Susan, OAK CREEK

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024

10/10 Excellent

Kevin

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
First class property
Séjour de 1 nuit en mai 2024
Réponse de Krissy le 25 mai 2024
Good Afternoon! Thank you for sharing your experience. We will share your feedback with the team. We hope to see you again soon!

10/10 Excellent

Justin

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This place never disappoints. Chad is an amazing host in The Chophouse. Enjoyed all of his knowledge and food recommendations. Outstanding meal.
Séjour de 2 nuits en mai 2024
Réponse de Krissy le 25 mai 2024
Good Afternoon! Thank you for sharing your experience. We will share your feedback with the team. We hope to see you again soon!

10/10 Excellent

Karla

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Employees at the hotel were very nice, friendly and courteous! The hotel rooms were clean a nice place to stay.
Séjour de 1 nuit en mai 2024
Réponse de Krissy le 24 mai 2024
Good Morning! Thank you for sharing your experience. We will share your feedback with the team. We look forward to seeing you again soon!

10/10 Excellent

william

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Spa
Séjour de 1 nuit en mai 2024
Réponse de Krissy le 24 mai 2024
Good Morning! Thank you for sharing your experience. We will share your feedback with the team. We look forward to seeing you again soon!

10/10 Excellent

Marcela, Denver

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de Krissy le 25 mai 2024
Good Afternoon! Thank you for sharing your experience. We will share your feedback with the team. We hope to see you again soon!

10/10 Excellent

Charles

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We liked the Spa with its variety of saunas. We loved the massages.
Séjour de 1 nuit en mai 2024
Réponse de Krissy le 24 mai 2024
Good Morning! Thank you for sharing your experience. We will share your feedback with the team. We look forward to seeing you again soon!

10/10 Excellent

Jessica

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great pool. Nice hotel. Not alot to do outside of gambling in the area around. Have to drive to find other things, but very convenient location to travel from to go sightseeing!
Séjour de 5 nuits en avril 2024
Réponse de Krissy le 25 mai 2024
Good Afternoon! Thank you for sharing your experience. We will share your feedback with the team. We hope to see you again soon!

10/10 Excellent

Anthony

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Clean, Luxurious hotel, very nice pool/spa.
Séjour de 1 nuit en avril 2024

10/10 Excellent

Valerie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de Krissy le 24 mai 2024
Good Morning! Thank you for sharing your experience. We will share your feedback with the team. We look forward to seeing you again soon!

10/10 Excellent

juan alejandro

Les points forts : Propreté
Séjour de 1 nuit en mai 2024
Réponse de Krissy le 24 mai 2024
Good Morning! Thank you for sharing your experience. We will share your feedback with the team. We look forward to seeing you again soon!

10/10 Excellent

Judy

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Clean
Séjour de 1 nuit en mai 2024

8/10 Bien

Rob

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Internet kept fading in and out
Séjour de 2 nuits en mai 2024

10/10 Excellent

Perla

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024

10/10 Excellent

Alan

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024

8/10 Bien

Chad

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Close to the Blackhawk strip of casinos. Very clean but also very crowded.
Séjour de 2 nuits en mai 2024
Réponse de Monarch Blackhawk le 20 mai 2024
Hello, Chad. We are happy to hear you enjoyed your stay with us at Monarch Casino Resort Spa, and we look forward to having you back again!

10/10 Excellent

Larry

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We go here at least once a year. The buffet is great, Casino is fun, and the rooms a damn clean! We love it!
Séjour de 1 nuit en mai 2024
Réponse de Monarch Blackhawk le 20 mai 2024
Hello, Larry. We are happy to hear you enjoyed your stay with us at Monarch Casino Resort Spa, and we look forward to having you back again!

8/10 Bien

Ronna

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The property was very well maintained and clean. The restaurant 24/7 was delicious
Séjour de 1 nuit en mai 2024
Réponse de Monarch Blackhawk le 20 mai 2024
Hello, Ronna. We are happy to hear you enjoyed your stay with us at Monarch Casino Resort Spa, and we look forward to having you back again!

8/10 Bien

Philip

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Food wasn’t very good.
Séjour de 2 nuits en mai 2024
Réponse de Monarch Blackhawk le 20 mai 2024
Dear Phillip,Thank you for taking the time to leave a review. We are committed to improving and elevating services. Your feedback is important to us and has been shared with management. If you would like to speak to someone about your dining experience, please visit the "Contact Us" page located on our website.

10/10 Excellent

Melanie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de Monarch Blackhawk le 20 mai 2024
Hello, Melanie. We are happy to hear you enjoyed your stay with us at Monarch Casino Resort Spa, and we look forward to having you back again!

10/10 Excellent

Gerardo

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
overall pleasant experience. Super clean and friendly staff.!
Séjour de 1 nuit en mai 2024
Réponse de Monarch Blackhawk le 20 mai 2024
Hello, Gerardo. We are happy to hear you enjoyed your stay with us at Monarch Casino Resort Spa, and we look forward to having you back again!

10/10 Excellent

Crystal

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Beautiful resort and we will definitely be staying there again!
Séjour de 1 nuit en mai 2024
Réponse de Monarch Blackhawk le 20 mai 2024
Hello, Crystal. We are happy to hear you enjoyed your stay with us at Monarch Casino Resort Spa, and we look forward to having you back again!

10/10 Excellent

Cam

Les points forts : Propreté
Séjour de 1 nuit en mai 2024
Réponse de Monarch Blackhawk le 20 mai 2024
Hello, Cam. We are happy to hear you enjoyed your stay with us at Monarch Casino Resort Spa, and we look forward to having you back again!

10/10 Excellent

Ben

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Legendary property, definitely better than Vegas
Séjour de 1 nuit en mai 2024
Réponse de Monarch Blackhawk le 20 mai 2024
Hello, Ben. We are happy to hear you enjoyed your stay with us at Monarch Casino Resort Spa, and we look forward to having you back again!

10/10 Excellent

Amy

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de Monarch Blackhawk le 20 mai 2024
Hello, Amy. We are happy to hear you enjoyed your stay with us at Monarch Casino Resort Spa, and we look forward to having you back again!

10/10 Excellent

Portia

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We love going to the Monarch Casino for a quick night of fun. The rooms are so nice and quiet, we don’t have to leave to have good dining options. The Chop House is amazing and the buffet is pretty good for a buffet. The heated pool and hot tub are perfect to give you a break from gambling and usually not busy. We play the $15 black jack tables and have a great time every time. We definitely are looking forward to going back.
Séjour de 1 nuit en mai 2024
Réponse de Monarch Blackhawk le 20 mai 2024
Great! Hello, Portia. We are happy to hear you enjoyed your stay with us at Monarch Casino Resort Spa, and we look forward to having you back again!

10/10 Excellent

Matthew Ryan

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very nice pool and room, will stay again.
Séjour de 1 nuit en avril 2024
Réponse de Monarch Blackhawk le 15 mai 2024
Hi, Matthew Ryan. Thank you for taking the time to leave this outstanding review! We hope to see you again at Monarch Casino Resort Spa.

8/10 Bien

marko

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Enjoyed my stay overall, however, I was disgusted by the cleanliness of the shower. Fresh linens and toiletries were placed inside, yet there was someone’s long wet hair all over the floor! Gross, and not thoroughly cleaned. Left me questioning the sanitation of the rest of the room honestly…
Séjour de 1 nuit en mai 2024
Réponse de Monarch Blackhawk le 15 mai 2024
Dear Marko,Thank you for taking the time to leave a review about your experience. We are saddened to hear what encountered during your stay. Monarch Casino Resort Spa is committed to improving and elevating services. Your feedback is important to us and has been shared with management. Thank you for bringing this to our attention.

4/10 Médiocre

John

Voyage en famille
Les points forts : Propreté
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
The ac in the our room didn't work at all, we complained several times but they only worked on it and didn't switch us rooms. The staff was very rude.
Séjour de 4 nuits en mai 2024
Réponse de Monarch Blackhawk le 15 mai 2024
Dear John,We are sorry to hear what took place during your stay. Monarch Casino Resort Spa is committed to improving and elevating services. Your feedback is important to us and has been shared with management. If you would like to speak to a manager about your stay. Please visit the Contact Us page on our website.

8/10 Bien

Sarah

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
While the hotel is wonderful the restaurants on premise need improvement. The Mariposa food was sub par at best. The 24/7, I believe it was called, haad delicious food but we waited forever to even order then another hour for food to come.
Séjour de 2 nuits en mai 2024
Réponse de Monarch Blackhawk le 15 mai 2024
Hi, Sarah. Thank you for taking the time to leave a review! We hope to see you again at Monarch Casino Resort Spa.

10/10 Excellent

Mayo

Voyage en couple
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
This is a beautiful property and very well built
Séjour de 2 nuits en mai 2024
Réponse de Monarch Blackhawk le 15 mai 2024
Hi, Mayo. Thank you for taking the time to leave this outstanding review! We hope to see you again at Monarch Casino Resort Spa.

10/10 Excellent

Diane

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Enjoyed the comfy room and the casino was clean and safe.
Séjour de 1 nuit en mai 2024
Réponse de Monarch Blackhawk le 15 mai 2024
Hi, Diane. Thank you for taking the time to leave this outstanding review! We hope to see you again at Monarch Casino Resort Spa.

8/10 Bien

Edgar

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice place to stay !
Séjour de 1 nuit en mai 2024
Réponse de Monarch Blackhawk le 13 mai 2024
HI Edgar! Thank you for taking the time to leave this outstanding review! We hope to see you again at Monarch Casino Resort Spa.

10/10 Excellent

Nanette

Les points forts : Équipements
Grest
Séjour de 1 nuit en mai 2024
Réponse de Monarch Blackhawk le 13 mai 2024
Hi Nanette! Thank you for taking the time to leave this outstanding review! We hope to see you again at Monarch Casino Resort Spa.

10/10 Excellent

alejandro

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de Monarch Blackhawk le 15 mai 2024
Hi, Alejandro. Thank you for taking the time to leave this outstanding review! We hope to see you again at Monarch Casino Resort Spa.

10/10 Excellent

Denise

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The hotel has state of the art technology. The decor of the hotel is very modern. The room was very nice and clean. I didn't like that the pool area closed at 10pm.
Séjour de 1 nuit en mai 2024
Réponse de Monarch Blackhawk le 13 mai 2024
Hi Denise! Thank you for taking the time to leave this outstanding review! We hope to see you again at Monarch Casino Resort Spa.

10/10 Excellent

Kelly

Voyage en couple
Les points forts : Infrastructures et conditions de l’hébergement
The elevators were cool and the property was nice. 👍
Séjour de 1 nuit en mai 2024
Réponse de Monarch Blackhawk le 13 mai 2024
Hi Kelly. Thank you for taking the time to leave this outstanding review! We hope to see you again at Monarch Casino Resort Spa.

2/10 Horrible

Frances

Les points faibles : Personnel et service
Wasn’t able to drive in the snow called 38 hours before my stay and was told that there will be no refund or changing the date
Séjour de 1 nuit en mai 2024
Réponse de Monarch Blackhawk le 15 mai 2024
Dear Frances,Thank you for taking the time to leave a review about your stay. We are committed to improving and elevating services. Your feedback is important to us and has been shared with management. Thank you for visiting, and we encourage to visit us again soon.

10/10 Excellent

sharon

Voyage en groupe
Les points forts : Équipements
Loved it. Unfortunately we were there when the power went out so we were at the video game and had to wait over an hour to get our money out of the machine. Wasted valuable time for our evening.
Séjour de 1 nuit en mai 2024
Réponse de Monarch Blackhawk le 13 mai 2024
Hi Sharon! Thank you for taking the time to leave this outstanding review! We hope to see you again at Monarch Casino Resort Spa.

10/10 Excellent

Ala'a

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
.
Séjour de 1 nuit en mai 2024
Réponse de Monarch Blackhawk le 13 mai 2024
Hi Ala'a! Thank you for taking the time to leave this outstanding review! We hope to see you again at Monarch Casino Resort Spa.

10/10 Excellent

Kylee

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
We are so impressed with the Monarch Hotel. Parking, and check in were convenient and easily located. We were in awe over the security to get into the elevator and other floors. The entire facility was clean and staff members were all kind. We ate at the Mariposa and the Buffet. The Buffet was full of wonderful, tasty items and is highly recommended. While we enjoyed our meal at the Mariposa, we felt like we could’ve enjoyed both meals at the buffet for the same price. We can’t wait to come back and stay at the Monarch once again.
Séjour de 1 nuit en mai 2024
Réponse de Monarch Blackhawk le 13 mai 2024
Hi Kylee! Thank you for taking the time to leave this outstanding review! We hope to see you again at Monarch Casino Resort Spa.

10/10 Excellent

Randi

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de Monarch Blackhawk le 13 mai 2024
Hi Randi! Thank you for taking the time to leave this outstanding review! We hope to see you again at Monarch Casino Resort Spa.

10/10 Excellent

Anel

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Good
Séjour de 1 nuit en mai 2024
Réponse de Monarch Blackhawk le 13 mai 2024
Hi Anel. Thank you for taking the time to leave this outstanding review! We hope to see you again at Monarch Casino Resort Spa.

8/10 Bien

Claran

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Absolutely beautiful pool area with indoor and outdoor hot tubs with a view of the moutntains.
Séjour de 1 nuit en mai 2024
Réponse de Monarch Blackhawk le 13 mai 2024
Hi Claran. Thank you for taking the time to leave a review about your stay. We are thrilled to know you enjoyed your time on the property. Thank you for visiting, and we look forward to welcoming you back again soon.