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Avis sur Ameristar Casino Resort Spa Black Hawk

4 out of 5
Ameristar Casino Resort Spa Black Hawk
111 Richman St, Black Hawk, CO

Avis

8,2

Très bien

Note des voyageurs de 10 (Excellent), d’après 981 avis sur 1871." "
Note des voyageurs de 8 (Bien), d’après 416 avis sur 1871." "
Note des voyageurs de 6 (Satisfaisant), d’après 222 avis sur 1871." "
Note des voyageurs de 4 (Médiocre), d’après 139 avis sur 1871." "
Note des voyageurs de 2 (Horrible), d’après 113 avis sur 1871." "

8,8/10

Propreté

8,2/10

Personnel et service

8,2/10

Équipements

8,6/10

Infrastructures et conditions de l’hébergement

8,4/10

Écoresponsabilité

Avis

8/10 Bien

Becky

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The property and the whole town was so fun! We are from Wisconsin and this is exactly what I expected from an old mining town in the mountains. We enjoyed all the gaming. The only problem was I had a hard time finding an ice machine that worked. It was reported and I hope it’s being fixed. That was the only small bump. The trip was wonderful!
Séjour de 2 nuits en mai 2024
Réponse de Hotel Management le 23 mai 2024
Thank you for staying with us.

10/10 Excellent

bret

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very nice room, clean and quiet.
Séjour de 2 nuits en mai 2024
Réponse de Hotel Management le 22 mai 2024
Thank you for staying with us.

4/10 Médiocre

Larry

Voyage en couple
No place to eat. Had to order food at sports bar kiosk. The staff at the sports bar food Cort Couldn’t hardly speak English. The food was terrible 😩 and way over priced. You guys need Some restaurants !!!! 👎 the only restaurant there was closed due to a fire. When we first arrived to the property we had to go outside and wait for the fire dept. we hadn’t even got checked in yet. Not a good experience. We were very very disappointed.
Séjour de 1 nuit en mai 2024
Réponse de Hotel Management le 22 mai 2024
We do apologize for the inconvenience.

10/10 Excellent

Stephen

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Beautiful room
Séjour de 1 nuit en mai 2024
Réponse de Hotel Management le 22 mai 2024
Thank you for staying with us.

10/10 Excellent

juan alejandro

Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Excelente 👌
Séjour de 1 nuit en mai 2024
Réponse de Hotel Management le 20 mai 2024
Thank you for staying with us.

6/10 Satisfaisant

Nicole

Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
The facility only had 2 elevators working, we had to wait over 20 minutes for an elevator and they ended up being extremely crowded. Rooms are nice and clean and the staff is very friendly.
Séjour de 1 nuit en mai 2024
Réponse de Hotel Management le 20 mai 2024
We do apologize for the inconvenience.

6/10 Satisfaisant

Brandon

6 elevators and it takes 10 minutes for one to open. Key card will lock you out of your room the day of check out, even if it’s not checkout time yet.
Séjour de 1 nuit en mai 2024
Réponse de Hotel Management le 20 mai 2024
We do apologize for the inconvenience.

6/10 Satisfaisant

Chris

Voyage en couple
Les points forts : Propreté et équipements
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Rooms were clean. Staff was horrible. The front desk guy tried double charging me when i arrived. Even after showing proof the room had been paid for. Kept insisting i was wrong. When i asked for a manager she corrected the issue, but seemed to have had an attitude and no apology for my time and inconvenience. Getting to the front desk is an adventure all of its own. You have to park in the garage. Go down the elevator, walk all the past the casino and around to check in
Séjour de 1 nuit en mai 2024
Réponse de Hotel Management le 20 mai 2024
We do apologize for the inconvenience

4/10 Médiocre

Scott, Colorado springs

Voyage en famille
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Pool area was unclean as well as the pool, and jacuzzis. Elevators are beat up dents and placards unreadable. Room had no coffee to speak off or any available at the hotel. Toilet would run water all night after use. I could go on but the use areas look old and used without necessary up keep. The parking is just a mess top to bottom. The Staff was nice. I will not stay there again. Two stars are generous.
Séjour de 1 nuit en mai 2024
Réponse de Hotel Management le 20 mai 2024
We do apologize for the inconvenience.

10/10 Excellent

Erika

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Good place to have fun!
Séjour de 1 nuit en mars 2024
Réponse de Hotel Management le 21 mai 2024
Thank you for staying with us. We appreciate your business.

10/10 Excellent

Jacob

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent room, great restaurants.
Séjour de 1 nuit en mai 2024
Réponse de Hotel Management le 21 mai 2024
Thank you for staying with us. We appreciate your business.

8/10 Bien

Gay

Voyage en couple
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Hotel is quiet as it's removed by a hallway from the noise of the casino. Nice rooftop pool and hot tubs! My only dissatisfaction was that the bed sheet covering the mattress was not fitted, just a flat sheet tucked in. The sheet wasn't big enough to avoid coming untucked so you ended up sleeping on a bare mattress...yuck.
Séjour de 1 nuit en mai 2024
Réponse de Hotel Management le 18 mai 2024
Thank you for staying with us.

10/10 Excellent

Pam

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Awesome
Séjour de 2 nuits en mai 2024
Réponse de Hotel Management le 16 mai 2024
Thank you for staying with us.

2/10 Horrible

Margaret

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Worst place ever!! Only stayed because of thought was a good price, should have known better. Main concern was didnt have to use the room card to access the elevator to rooms!!!! Was with my elder Mom and asked for a low floor and close to elevator, can give you a adjoining room, no thank you dont care if it locks from both sides. Was charged $7 more for the resort fee then was quoted, upon asking at front desk before leaving was told oh its just all the taxes. Should have asked for a manager. If you safety and security, this is not the place
Séjour de 1 nuit en mai 2024
Réponse de Hotel Management le 16 mai 2024
We do apologize for the inconvenience,

8/10 Bien

Brad

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nothing
Séjour de 1 nuit en mai 2024
Réponse de Hotel Management le 15 mai 2024
Thank you for staying with us.

8/10 Bien

MONTREY

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de Hotel Management le 16 mai 2024
Thank you for staying with us.

8/10 Bien

Renie

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The casino had closed off the 2nd floor enterance by the smoking and bus pickup area so guest had no access to the restrooms nor coffee at the hotel enterance. Very inconvenient for hotel guest use ! As a senior this was awful. Reason enough for me not to stay again. Added so much more walking with a cane it made the trip overnight less appealing. Desk staff were nice and helpful. Could not use the hot tubs at adult pool hours as at 9:30 pm family’s had total use no open spot in outside hot tub nor the inside hot tub. We reported it to desk staff they helped but that was at 10:00 pm. We never could get use of the hot tub during our over night stay.
Séjour de 1 nuit en mai 2024
Réponse de Hotel Management le 14 mai 2024
We do apologize for the inconvenience.Thank you for staying with us.

10/10 Excellent

gladis

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de Hotel Management le 14 mai 2024
Thank you for staying with us.

10/10 Excellent

Maria

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de Hotel Management le 14 mai 2024
Thank you for staying with us.

8/10 Bien

Tiffany

Voyage en couple
Les points forts : Propreté et équipements
It's a casino. Always over priced. The bathrooms are nice and we love the roof top pool
Séjour de 1 nuit en avril 2024
Réponse de Hotel Management le 13 mai 2024
Thank you for your feedback

10/10 Excellent

Ronda

Les points forts : Infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de Hotel Management le 14 mai 2024
Thank you for staying with us.

8/10 Bien

Thomas

Voyage en couple
Les points forts : Propreté, personnel et service, équipements
Please get your elevators fixed/optimized. Waiting 10 - 15 mins when you have 5 of them is a little ridiculous.
Séjour de 1 nuit en mai 2024
Réponse de Hotel Management le 12 mai 2024
Sorry for the inconvenience.Thank you for staying with us.

10/10 Excellent

John

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Comfort
Séjour de 1 nuit en mai 2024
Réponse de Hotel Management le 11 mai 2024
Thank you for staying with us.

6/10 Satisfaisant

Ellen

Voyage en famille
Les points forts : Équipements
This was not my first visit to Amritsar. This time I found several things that made my visit very uncomfortable. The pillows in the room smelled like old sweat. I was glad I brought my own pillow. There were only a few elevators working which resulted in a lot of waiting. There was no hot water in the shower/sinks. One bright light was the excellent food and service at the Fireside restaurant.
Séjour de 1 nuit en mai 2024
Réponse de Hotel Management le 11 mai 2024
We do apologize for the inconvenience.Thank you for staying with us.

8/10 Bien

Ryan

Les points forts : Propreté et personnel et service
Séjour de 1 nuit en mai 2024
Réponse de Hotel Management le 12 mai 2024
Thank you for staying with us.

10/10 Excellent

Kyle

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
For the weekday nightly price it’s an excellent deal. Nice and quiet, spacious room and bathroom with separate shower and tub
Séjour de 1 nuit en mai 2024
Réponse de Hotel Management le 11 mai 2024
Thank you for staying with us.

10/10 Excellent

Marjorie

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The rooftop hot tub (outdoor and indoor) and pool are fantastic. Staff was helpful and friendly. The facility is very clean and well maintained. Our stay was fun, and we plan to visit again soon!
Séjour de 3 nuits en mai 2024
Réponse de Hotel Management le 10 mai 2024
Thank you for staying with us.

10/10 Excellent

Kelton

Voyage en famille
No thanks
Séjour de 1 nuit en mai 2024
Réponse de Hotel Management le 10 mai 2024
Thank you for staying with us.

10/10 Excellent

Jesse

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de Hotel Management le 11 mai 2024
Thank you for staying with us.

6/10 Satisfaisant

shirley

Voyage en famille
Pool water was yellow, hot spa pool was not to hot and full of foam, understaffed, underwhelming, dated property that shouts out parent company don’t care. Lotta bummy types hanging around outside patios, especially in the morning, I don’t think I’ll be back.
Séjour de 2 nuits en mai 2024
Réponse de Hotel Management le 10 mai 2024
We do apologize for the inconvenience.Thank you for staying with us.

10/10 Excellent

Lorraine

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Hotel Management le 10 mai 2024
Thank you for staying with us.

10/10 Excellent

Tabitha

Les points forts : Propreté
Séjour de 1 nuit en mai 2024
Réponse de Hotel Management le 10 mai 2024
Thank you for staying with us.

10/10 Excellent

Mike

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de Hotel Management le 8 mai 2024
Thank you for staying with us.

10/10 Excellent

Charlene

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Had a good night, everything was great!
Séjour de 1 nuit en mai 2024
Réponse de Hotel Management le 7 mai 2024
Thank you for staying with us.

8/10 Bien

OMAR

Got a smoke free room but it still smelled like cigarettes bathroom wasn’t too clean.
Séjour de 1 nuit en mai 2024
Réponse de Hotel Management le 7 mai 2024
We do apologize for the inconvenience.Thank you for staying with us.

2/10 Horrible

Robert, Albuquerque

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de Hotel Management le 4 mai 2024
Please, let us know how we can improve on our services.

10/10 Excellent

Connie

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The valet and bell services were great. It was nice to have the help with our luggage. All the staff we dealt with were very nice & willing to help. We dined at the Fireside Grill inside the hotel & the food was wonderful. I definitely would stay here again.
Séjour de 2 nuits en avril 2024
Réponse de Hotel Management le 30 avr. 2024
Thank you for staying with us.

6/10 Satisfaisant

Mark

Voyage en famille
Les points faibles : Infrastructures et conditions de l’hébergement
Only 2 (sometimes 3) elevators worked out of 6, waited almost 5 minutes every single time because there was so much people traffic on the weekend. Other than that everything else was fine. Very nice room with vaulted ceilings, fridge and comfortable beds
Séjour de 2 nuits en avril 2024
Réponse de Hotel Management le 29 avr. 2024
We do apologize for the inconvenience.Thank you for staying with us.

8/10 Bien

Kealii

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
This hotel was amazing. Staff was friendly and helpful. We have never been to Blackhawk before and we were amazed about this little gem in the mountains. The buffet really was not good. Being our first time to the hotel we were told that it would be comped but it was not. Definitely not worth the $115 for 2 it costed. Kind of disappointing. The tables and slots treated us well. The dealers were really cool and friendly.
Séjour de 1 nuit en avril 2024
Réponse de Hotel Management le 28 avr. 2024
Thank you for the feedback

10/10 Excellent

Lorraine

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Good
Séjour de 1 nuit en avril 2024
Réponse de Hotel Management le 28 avr. 2024
Thank you for the feedback

10/10 Excellent

Danene

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
See review
Séjour de 1 nuit en avril 2024
Réponse de Hotel Management le 25 avr. 2024
Thank you for staying with us.

10/10 Excellent

Doris

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very clean and comfortable. Employees were very nice and friendly!
Séjour de 1 nuit en avril 2024
Réponse de Hotel Management le 24 avr. 2024
Thank you for staying with us.

10/10 Excellent

Arysa

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Loved this hotel! The view from the top floor is amazing. Clean, quiet room. Casino was great, as well!
Séjour de 1 nuit en avril 2024
Réponse de Hotel Management le 23 avr. 2024
Thank you for staying with us.

10/10 Excellent

Rebecca

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The pool
Séjour de 1 nuit en avril 2024
Réponse de Hotel Management le 23 avr. 2024
Thank you for staying with us.

10/10 Excellent

Sylvia

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Everything was amazing I would of given the staff a 5 Star but the housekeeper who came to door to check on if we left was rude and seemed in a hurry to get us out
Séjour de 2 nuits en avril 2024
Réponse de Hotel Management le 21 avr. 2024
We do apologize for the inconvenience.Thank you for staying with us.

10/10 Excellent

Ty, Castle Rock

Les points forts : Propreté
Séjour de 1 nuit en avril 2024
Réponse de Hotel Management le 22 avr. 2024
Thank you for staying with us.

8/10 Bien

Raquel

Séjour de 1 nuit en avril 2024
Réponse de Hotel Management le 10 mai 2024
Thank you for staying with us.

4/10 Médiocre

Michael

Séjour de 2 nuits en avril 2024
Réponse de Hotel Management le 9 mai 2024
Thank you for your feedback

10/10 Excellent

jacinta

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We loved our room. Spacious, the bathroom is bigger n better than any i have stayed in, n i stay at the Marriott n Hilton hotels a lot. Bed is comfortable too.
Séjour de 1 nuit en avril 2024
Réponse de Hotel Management le 19 avr. 2024
Thank you for staying with us.

8/10 Bien

Mary

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We came here for my son’s 21st birthday. Everyone had a great time!
Séjour de 1 nuit en avril 2024
Réponse de Hotel Management le 18 avr. 2024
Thank you for staying with us.