2/10 Horrible
Kathleen
Voyage en couple
12 mai 2026
Les points faibles : Propreté et équipements
I was not given the room I had reserved 2 months in advance(reserved Feb 8, check-in the April 22nd, checkout April 26th). The room we were given was absolutely filthy. Dust, crumbs and garbage under both beds as well as the frames/boxsprings being broken. Gatherings of hair and food crumbs in the coners and along the walls. Ramen noodles and silly string behind the main door. Soda spray on the wall and light fixture above the sink. Stuff leaking out from the exposed side of the extremely loud heater/fan unit. The inside of the coffee maker was disgusting. The sliding door going out to the "balcony" had been previously broken and a piece of metal was screwed into the frame to "keep it from opening" but was still able to open and not secure.
We asked about their dry cleaning service and were directed to a flyer taped on a desk that was in spanish(?) the phone number did not work. No ironing board in the room.
Our cards to enter the room had to be "recharged" atleast 4 times, the batteries in the card reader on the door had to be replaced, the door itself stuck when trying to enter or exit the room (we were told that it was going to fixed on day 2 but it was not). There was no phone provided in our room.
The hotel had what seemed like minimal directions at the hallways intersections which caused us to get lost mant times in the first 2 days.
The reviews were better at the time I made the reservation but things obviously went downhill by the time we arrived for our stay.
Kathleen
Séjour de 4 nuits en avril 2026