4/10 Médiocre
Terri
Voyage en couple
26 avr. 2026
Les points forts : Propreté
Les points faibles : Personnel et service et équipements
Tried calling so many times to order the shuttle from the airport and it went to an automated service then that hung up on us. Finally got the front desk person and ordered the shuttle for 12:15am, (our flight landing time was 11:43) we didn't want them to have to wait so long for us so we requested 12:15. The front desk person told us to call when we land so when we landed we called while waiting for our luggage and again NO answer 10 times and I'm not kidding. Finally answered and it was about 12:13 so we asked if the shuttle was on it's way. He checked and said the shuttle had been there and left. He texted the driver and he said he had called us but we didn't answer but would come back to the airport. The driver showed up and we found out the hotel gave him our home number not our cell number. Then we got to the hotel, got to our room, went to shower and there was 1 hand towel and 1 bath towel (There were 2 of us staying) so I called the desk and he did bring more towels, wash clothes and a bath mat. Went to shower and NO body wash in the dispenser or it didn't dispense we couldn't tell if it was empty or not working. Also the ice machine on floor 3 wasn't working/no ice either. We went for breakfast and there wasn't any staff around, there was only 2 egg omelet things and 3 sausage links and no one ever showed up while we were there (about 15-20 mins) to refill them. We stayed at this hotel in the past but don't plan to stay again. Haven't heard from the manager!!!
Terri
Séjour de 1 nuit en avril 2026