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Avis sur Hyatt Regency Bishkek

5 out of 5
Hyatt Regency Bishkek
191 Abdrahmanov Street, Bishkek

Avis

8,0

Très bien

Note des voyageurs de 10 (Excellent), d’après 25 avis sur 54." "
Note des voyageurs de 8 (Bien), d’après 15 avis sur 54." "
Note des voyageurs de 6 (Satisfaisant), d’après 4 avis sur 54." "
Note des voyageurs de 4 (Médiocre), d’après 4 avis sur 54." "
Note des voyageurs de 2 (Horrible), d’après 6 avis sur 54." "

8,6/10

Propreté

8,2/10

Personnel et service

8,6/10

Équipements

8,0/10

Infrastructures et conditions de l’hébergement

6,6/10

Écoresponsabilité

Avis

6/10 Satisfaisant

Shameka, Miami

Voyage d’affaires
Les points forts : Propreté et personnel et service
Proper staff were excellent. Room was huge but it was very old. Had a musty smell, had to open the windows just to breathe.
Séjour de 1 nuit en mai 2024
Réponse de Hyatt Regency Bishkek le 26 mai 2024
Dear our valued guest,Thank you for taking time and leaving the comments, which will help us to better our services.We are glad that you liked our staff and rooms. We are sincerely apologies for any inconvenience that caused you .Kind regards,Nuraida Hyatt Regency Bishkek

10/10 Excellent

Vinay

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nice friendly staff and a comfy bed
Séjour de 3 nuits en mai 2024
Réponse de Hyatt Regency Bishkek le 15 mai 2024
Dear our valued guest,Thank you for your time to share about your recent experience and comments about our staff and bed.Looking forward to have a chance in meeting you soon,Kind Regards,Nuraida,Hyatt Regency Bishkek Team.

10/10 Excellent

Cornelis Jan

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Goed hotel in het centrum van Bishkek
Goed hotel, ruime kamer, vriendelijk personeel en riant ontbijt.
Séjour de 2 nuits en octobre 2023

8/10 Bien

Masahiro

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en juillet 2023
Réponse de Hyatt Regency Bishkek le 31 juil. 2023
Dear Masahiro,Greetings From Hyatt Regency Bishkek!Thank you for choosing our property and for your score. We are looking forward to welcome you back.Kind regards,Hyatt Regency Bishkek.

4/10 Médiocre

Ruslan

Séjour de 3 nuits en juillet 2023

10/10 Excellent

John

Séjour de 3 nuits en mai 2023
Réponse de Hyatt Regency Bishkek le 4 juil. 2023
Dear Mr. John,We are happy to hear you enjoyed your experience with us. We highly appreciate your feedback. We look forward to welcoming you in the near future. Kindest regards,Hyatt Regency Bishkek Team

10/10 Excellent

Juan, Mcallen

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great location and friendly personnel
Séjour de 1 nuit en mai 2023
Réponse de Hyatt Regency Bishkek le 7 mai 2023
Dear Juan,Warm Greetings from Hyatt Regency Bishkek!Thank you for taking time to leave a review.We appreciate your valued feedback with regards to great location and friendly personnel.Wishing you an enjoyable stay!Kindest Regards,Hyatt Regency Bishkek

2/10 Horrible

aibek

Voyage d’affaires
Les points faibles : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Very old hotel
Very old hotel, looks like more two star hotel with tiny TV
Séjour de 1 nuit en avril 2023
Réponse de Hyatt Regency Bishkek le 30 avr. 2023
Dear Aibek,Greetings from Hyatt Regency Bishkek!Thank you for taking time to leave 2 reviews.We are sad to know that facilities of our hotel did not meet your expectations.Please be advised that our property is expected to be renovated in near future. Thank you once again and we see you soon!Kindest regards,Hyatt Regency Bishkek

2/10 Horrible

aibek

Voyage d’affaires
Les points faibles : Personnel et service et confort de la chambre
Terrible experience
Terrible experience. Problem with the key. Very tiny TV. Some stranger came to the room using key while I been sleeping.
Séjour de 2 nuits en avril 2023
Réponse de Hyatt Regency Bishkek le 30 avr. 2023
Dear Aibek,Good evening!We are sad to know that your experience with us was not the best possible and our sincere apologies and efforts to recover were not recognized.Rest assured incident happened was addressed to concerned departments and are taken into action to improve our services.We deeply apologize once again and wish you a nice week ahead!Sincerely,Hyatt Regency Bishkek

10/10 Excellent

Marcus

Séjour de 2 nuits en mars 2023
Réponse de Hyatt Regency Bishkek le 20 mars 2023
Dear Marcus,Greetings from Hyatt Regency Bishkek!We are happy to hear you enjoyed your experience with us. We highly appreciate your feedback. We look forward to welcoming you in the near future.Kindest regards,Hyatt Regency Bishkek Team

8/10 Bien

HYUNJIN, New York

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I was pleased to stay at this hotel. All staffs were friendly and helpful including restaurant staffs. The condition of room was very clean and neat. I will stay again at this hotel when I visit Bishkek again. Pleasant place! I highly recommend!
Séjour de 4 nuits en février 2023
Réponse de Hyatt Regency Bishkek le 23 févr. 2023
Dear HYUNJIN,Greetings from Hyatt Regency Bishkek.Thank you for providing your feedback and letting us know about your experience with us. We are delighted to read that you had a memorable stay and you were able to enjoy our hotel. We truly value you highlighting the hospitality service and spotless cleaning service you received from our team. We will be sharing your gratifying feedback with all the team.Once again, thank you again for valuable feedback. We look forward to welcoming you again.Kindest regards,Hyatt Regency Bishkek Team

10/10 Excellent

Dennis

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very friendly and helpful staff. Good location.
Réponse de Tolgonai Bolzhieva le 13 janv. 2023
Dear Dennis,Greetings from Hyatt Regency Bishkek!Thank you for taking your time and leaving a review for us.Such a gratifying feedback is the best motivation for our team.Your comments on very friendly and helpful staff and good location are highly appreciated.Thank you once again and looking forward to welcome you back in the nearest future.Kindest Regards,Hyatt Regency Bishkek

4/10 Médiocre

nematullah

Voyage d’affaires
Les points forts : Infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Séjour de 1 nuit en septembre 2022
Réponse de Hyatt Regency Bishkek Team le 1 nov. 2022
Dear Mr. Nematullah,Thank you for providing your feedback.We apologize that your stay with us did not satisfy your expectations. We look forward to welcoming you back in the future and hope to meet your expectations on your next visit!Kindest regards,Hyatt Regency Bishkek Team

10/10 Excellent

Mark

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Perfect stay in Bishkek, highly recommended
Perfect stay and super friendly helpfull staff. Amazing room on 6th floor with view on the mountains. Huge bathroom! Special thanks to Angelicer Barcia! :)) Highly recommended, especially if you are a foreigner
Séjour de 2 nuits en août 2022
Réponse de Hyatt Regency Bishkek Team le 10 août 2022
Dear Mark, Greetings from Hyatt Regency Bishkek. Thank you for sharing your experience with us and for choosing our hotel for your recent stay. We are happy to read that you enjoyed the level of customer service extended by our colleagues. Thank you for valuable comments concerning the room and bathroom. . Also, we highly appreciate for highlighting the level of personalized service extended by Angelica. Once again, thank you for your feedback. We look forward to welcoming you back again in the near future. Kindest regards, Hyatt Regency Bishkek Team

6/10 Satisfaisant

Yejin

Voyage d’affaires
Séjour de 3 nuits en mai 2022
Réponse de Hyatt Regency Bishkek Team le 10 août 2022
Dear Yejin, Greetings from Hyatt Regency Bishkek. Thank you for sharing your experience with us and for choosing our hotel for your recent stay. We look forward to welcoming you back again in the near future. Kindest regards, Hyatt Regency Bishkek Team

8/10 Bien

kristoffer

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en juin 2022
Réponse de Hyatt Regency Bishkek Team le 14 juil. 2022
Dear kristoffer, Greetings from Hyatt Regency Bishkek. Thank you for choosing our hotel for your recent stay and for sharing your experience with us. We look forward to welcoming you back again in the near future. Kindest regards, Hyatt Regency Bishkek Team

6/10 Satisfaisant

nematullah

Voyage d’affaires
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 2 nuits en septembre 2021

8/10 Bien

Voyageur vérifié

Voyage en famille, Voyage d’affaires
Les points forts : Personnel et service et équipements
Nice location. Everything is nearby. They have a heated pool and a gym.
Séjour de 2 nuits en août 2021

10/10 Excellent

REGINA

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
muy recomendable
Séjour de 1 nuit en mai 2021

2/10 Horrible

ALEX

Séjour de 1 nuit en avril 2021

10/10 Excellent

Maikel

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Best hotel in Bishkek
Friendly and comfortable
Séjour de 1 nuit en janvier 2021

10/10 Excellent

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Best hotel in Bishkek
Friendly helpful staff
Séjour de 1 nuit en janvier 2021

10/10 Excellent

john

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en octobre 2019

10/10 Excellent

Voyageur vérifié

Séjour de 3 nuits en octobre 2019

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
A lovely hotel in the city center. Clean, comfortable with most friendly and helpful staff.
Séjour de 2 nuits en août 2019
Réponse de hyattregencybishkek le 5 sept. 2019
Dear guest, thank you for your reply!

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 11 nuits en juillet 2019
Réponse de hyattregencybishkek le 2 août 2019
Dear guest, thank you a lot

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great stay
Service and food was outstanding. Will definatley be back.
Séjour de 3 nuits en juillet 2019
Réponse de hyattregencybishkek le 2 août 2019
Dear guest, we are looking forward you back again

2/10 Horrible

Mohammed

Les points faibles : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 4 nuits en juillet 2019
Réponse de hyattregencybishkek le 2 août 2019
Dear Mr Mohammed, we hope next time we will meet all your expectations

8/10 Bien

avi

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
excelent location
good location modern hotel and good service. best hotel to stat in center everything 10 min walk.
Séjour de 3 nuits en juillet 2019
Réponse de HyattRegencyBishkek le 15 juil. 2019
Dear guest, thank you very much.

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2018
Réponse de hyattregencybishkek le 23 août 2019
Dear guest, thank you for your reply.

10/10 Excellent

Marco

Business trip
Was here for 2 weeks. On my first day I stubbed my toe on the sofa corner so please be careful with that. As mentioned before, the control at the entrance both for vehicle and bag check like the airport is appreciated but it does get tiring. I suppose it is necessary in this country. I believe it's the best hotel in the city so stay here. (Note about taxis when you arrive: Taxi to and from airport should cost 500 Soms. Also taxis hire only one client at a time so don't be confused when you first arrive.)
Séjour de 2 nuits en août 2018
Réponse de Hyatt Regency Bishkek le 15 oct. 2018
Dear Marco, Thank you very much for choosing our hotel during trip to Bishkek and providing your feedback. It always motivates us to improve our services and products. Looking forward to welcome you back in future. Sincerely, Hyatt Regency Bishkek

8/10 Bien

Marco

Best Hotel in Bishkek
I was here 2 weeks for business. This is the best hotel in Bishkek. There is extra security (like when traveling at airport). Staff is helpful. Breakfast for me was a bit expensive- 14 dollars- so only used a couple times, you can eat a nice breakfast nearby by (like at Adriano's for 3 dollars or at Loshkas for 2 dollars) The pool is nice. Cleaning people a bit tight on soap, they also left me an alarm clock in room with no batteries. Avoid rooms with view of the pool since the window is full of guano. The restaurant in the evening is very good and worth the price.
Séjour de 6 nuits en août 2018
Réponse de Hyatt Regency Bishkek le 15 oct. 2018
Dear Marco, Thank you very much for choosing our hotel during trip to Bishkek and providing your feedback. It always motivates us to improve our services and products. Looking forward to welcome you back in future. Sincerely, Hyatt Regency Bishkek

10/10 Excellent

steve

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great place to relax around the pool after a gruelling trip around Kyrgyzstan.
Séjour de 1 nuit en juillet 2018
Réponse de Diana Osipova le 24 févr. 2019
Dear guest, thank you very much for your reply. We look forward to welcoming you back to Hyatt Regency Bishkek. Please follow us on Facebook and Instagram @hyattregencybishkek to know about our special offers and news.

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Very pleasant stay
Very friendly service across all areas, comfortable bed and good shower. Perfect ingredients for a business trip.
Séjour de 1 nuit en mai 2018
Réponse de Diana Osipova le 24 févr. 2019
Dear guest, thank you very much for your reply. We look forward to welcoming you back to Hyatt Regency Bishkek. Please follow us on Facebook and Instagram @hyattregencybishkek to know about our special offers and news.

8/10 Bien

Khalid, Qatar

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
clean hotel in a good location and friendly staff reasonably priced
Séjour de 4 nuits en avril 2018
Réponse de Hyatt Regency Bishkek le 29 mai 2018
Dear Guest, Thank you very much for providing your feedback regarding your stay with us. It always encourages us to improve our services and products. We look forward to welcome you back at our hotel. Kind regards, Hyatt Regency Bishkek

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Réponse de Hyatt Regency Bishkek le 18 avr. 2018
Dear Guest, Thank you very much for providing your feedback. With regards, Hyatt Regency Bishkek

4/10 Médiocre

Voyageur vérifié

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Max 4 stars hotel
Very old hotel, very old building, the service is very bad. Massage is done by personal who has no education in this area
Séjour de 4 nuits en janvier 2018
Réponse de Abbas Kasymov, Team Leader Front Office le 5 févr. 2018
Dear Guest, Thank you for your time providing us with comments in relation to your recent stay with us here in Bishkek. It is extremely disappointing to read your feedback on experience with our Hotel. Thank you for feedback regarding massage service and room temperature, so that we are able to improve our standards of guest service in future - the team will work harder than even to prevent that from happening again. On behalf of entire team I apologize for all inconvenience caused to you.

10/10 Excellent

Byungyoon

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
만족...대만족
Séjour de 1 nuit en septembre 2017
Dear Mr. Byungyoon, Thank you for your comment, however we need your Credit card to charge your accommodation in the hotel, please come back with the credit card details, since the Credit card Visa do not have money. Kind Regards Elena Torunidi Byungyoon 선생님, 의견을 보내 주셔서 감사합니다. 그러나 호텔에서 숙박 요금을 청구하려면 신용 카드가 필요합니다. 신용 카드 정보로 돌아와주십시오. 신용 카드 비자에는 돈이 없습니다. 친절 감사합니다 엘레나 토르 뇨니

8/10 Bien

Dave, Marrickville

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Still a good business hotel
Stayed here many times but not for the past few years. Still a very secure site, and the staff's English has got better over the years. Rooms are spacious and I upgraded to Regency Club which was useful for snacks in the evening.
Réponse de Diana Osipova le 22 févr. 2019
Dear guest, thank you very much for your reply. We look forward to welcoming you back to Hyatt Regency Bishkek. Please follow us on Facebook and Instagram @hyattregencybishkek to know about our special offers and news.

4/10 Médiocre

Faisal

Les points faibles : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
The ac not working I ask the hotel 3 time to turn on the hotel didn't do any thing abut it The wifi bad
Réponse de hyattregencybishkek le 21 août 2019
Dear guest, thank you for your reply. We hope that next time we will meet all your expectations.

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Réponse de hyattregencybishkek le 21 août 2019
Dear guest, thank you for your reply.

8/10 Bien

Jose

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Overall was good, just some details in the courtains
Réponse de hyattregencybishkek le 21 août 2019
Dear guest, thank you for your review.

2/10 Horrible

Brads, St. Petersburg, Russia

Les points forts : Propreté
Les points faibles : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Disappointing experience, but great location
Our stay at the Bishkek Hyatt Regency had so many different unsatisfying experiences that it is much easier to state what was good about it -- the location!

8/10 Bien

Tad, 東京

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
ビシュケク一（いち）の最高級ホテルだが、値段も目玉が出る程高い
値段が高いのは９階のＶＩＰルームだったのだが、北向きで街の中心部を向いていなかった。それで、同じ９階の西側の部屋(実際は南側）に代えてもらおうとしたらエキストラが掛かると言う。それで、６階でも良いと話したら６，５階はなく４階の南向きの部屋となった（部屋は南北向きで東西向きではなかった）。ただ階数が下がり眺望は良くなかった。（ただただ部屋から中心部の眺望の写真を撮りたいがための希望だったが、結局高い料金を払いながら普通の部屋になってしまった）。フロントのスタッフは皆若い女性だった。夕方、オシュ・バザールでショルダーバッグから観光ガイドブック(地球の歩き方・中央アジア）を盗まれた。ホテルに帰りそのことを話しすると、ツム百貨店５階の本屋とＲａｒｉｔｅｔと言う本屋が外国語の本を扱っているとのことで、閉店間際のツム百貨店に行ったが売っていなくて、翌朝Ｒａｒｉｔｅｔに行ったが日本語の辞書はあるがガイドブックはなしとのことだった。日本大使館にTelしてもらい、大使館員と話しコピーしてもらえることになった。スタッフに場所を訊くとＲａｒｉｔｅｔと同じ所を指すので、それは本屋でしょうと問い詰めた。結局正しい大使館の場所を教わったが、最初の話を信じていれば、またホテルに戻って違っていたと言わざるを得ないところだった。スタッフにとっては日本大使館の場所は初めて調べたのかも知れないが、住所から正しい場所を教えてもらわねば困る。
デスク
ベッド
ホテル外観
中央郵便局の時計台(ホテル近く）
Réponse de hyattregencybishkek le 21 août 2019
Dear guest, thank you for your review.

6/10 Satisfaisant

tom baker

Les points forts : Propreté et confort de la chambre
central asia
Good but not good for the price. Area is good and many taxis nearby

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
An oasis!
Hyatt Regency does it again!
Réponse de hyattregencybishkek le 21 août 2019
Dear guest, thank you for your review.

8/10 Bien

Yoonsung, seoul

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
키르키즈스탄 비쉬켁 하야트 리젠시
좋습니다!
Réponse de hyattregencybishkek le 21 août 2019
Dear guest, thank you for your review.

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Nice place--overpriced
Nice place. Way over priced for Bishkek. Restaurant needs to stay open through the day.
Réponse de hyattregencybishkek le 21 août 2019
Dear guest, thank you for your review. We will try to do our best to solve this.

10/10 Excellent

Jinseok, seoul

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
It was excellent.
Excellent.
Réponse de hyattregencybishkek le 21 août 2019
Dear guest, thank you for your review.

10/10 Excellent

Timothy, W

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Work trip
Thr people are wonderful and well spoken in English. There is an ATM as well as a treller on staff. Thr complementrary Breakfast is WONDERFUL. Overall, it was a great trip, wonderful city, and a wonderful stay.
Réponse de hyattregencybishkek le 21 août 2019
Dear guest, thank you for your review.