Dear David,Thank you for your delightful review - which really made my day to read! I am absolutely thrilled you had such a wonderful stay and left with some special memories. It is always a pleasure to receive positive feedback about the outstanding level of attention and care we deliver to all our guests, and I will pass on your kind thoughts to my colleagues, who go the extra mile to ensure everything is just perfect. I know Housekeeping will be thrilled to have received a special mention!We hope to warmly welcome you again to The Westmead in the future and if we can be of any assistance in the meantime, please let us know.With best regards,

Dear Alison,How wonderful to read your review and to hear you had a truly exceptional stay. Thank you for taking the time to write this review, and to provide such a detailed account of your experience.We all look forward to welcoming you back to The Westmead very soon, and if there is anything else we can do in the mean time please do not hesitate to contact us.Best regards,

Dear Anthony ,How wonderful to read your kind words and to hear you had a truly exceptional stay. Thank you for taking the time to write this review, and to provide an account of your experience.We all look forward to welcoming you back to The Westmead very soon, and if there is anything else we can do in the mean time please do not hesitate to contact us.Best regards,

Dear Mon,Thank you very much for taking the time to review your recent stay at The Westmead. I Please accept our sincere apologies and please be assured that the issues you kindly raised have been addressed with the team. These are details that you should not have had to bring to our attention and we thank you for your patience at the time and since.We feel confident that you will find our services much improved moving forward and we look forward to welcoming you back to The Westmead.With kindest regards,

Dear Alan,Thank you for your fantastic feedback! We love to hear about our guests' experiences, and I am so pleased to hear that you enjoyed every minute of your stay. I was share your wonderful comments with the team, and we all look forward to welcoming you back to The Westmead on many future occasions. If there is anything we can help you with in the meantime then please do not hesitate to get in touch.Warm regards,

Dear Gabrielle,Thank you for taking the time to provide such positive feedback following your recent visit to The Westmead. We love to hear about our guest's experiences, and I am so pleased you enjoyed your stay and the unique atmosphere of one of Birmingham's most iconic establishments.We do hope to have the pleasure of welcoming you back again very soon.Kind regards,

Dear Ben,How wonderful to read your kind words and to hear you had a truly exceptional stay. Thank you for taking the time to write this review, which really made me smile.Your comments about the comfortable rooms and great food are such a pleasure to read, and I will be sure to share them with colleagues across the hotel. We all look forward to welcoming you back to The Westmead very soon, and if there is anything else we can do in the mean time please do not hesitate to contact us.Best regards,

Dear Lynne,Thank you for taking the time to provide such positive feedback following your recent visit to The Westmead. We love to hear about our guest's experiences, and I am so pleased that overall you enjoyed your stay and felt that parts need attention . Please rest assured we are working on a refurbishment plans .We do hope to have the pleasure of welcoming you back again very soon.Kind regards,

Dear Elizabeth,We were delighted to welcome you to The Westmead and so pleased you had a wonderful time.We always appreciate customer feedback so thank you for taking the time to leave this review. I am delighted everything exceeded your expectations and you had a truly memorable stay. It will be a pleasure to pass on your kind thoughts to all our colleagues, who do go the extra mile to ensure everything is just perfect for our guests.We look forward to welcoming you back on many future occasions.With best wishes,

Dear Adrain ,Thank you for taking the time to provide such positive feedback following your recent visit to The Westmead. We love to hear about our guest's experiences, and I am so pleased that overall you enjoyed your stay .We do hope to have the pleasure of welcoming you back again very soon.Kind regards,

Dear Michele ,It was such a pleasure to read your kind words and comments, and to hear that everything about your stay exceeded your expectations. Thank you for taking the time to write this review.I will share your wonderful feedback with the team, and we all look forward to having the opportunity to welcome you back again later in the year. If there is anything we can help you with in the meantime, then please do not hesitate to get in touch.Best regards,

Dear Mike ,Thank you for taking the time to provide such positive feedback following your recent visit to The Westmead. We love to hear about our guest's experiences, and I am so pleased you enjoyed your stay and thought it was good value .We do hope to have the pleasure of welcoming you back again very soon.Kind regards,

Dear Belinda,Thank you for taking the time to share your recent experiences. You had chosen The Westmead as a venue to stay whilst attending a wedding at the hotel and whilst you have kindly complimented us on many aspects of your stay that you thoroughly enjoyed, we sadly left you feeling a little underwhelmed and I am sorry. Please be assured that we care very much about how we make our guests feel, and I hope that time you wish to visit , then please book via myself . Thank you once again for your detailed and valued review.Kind best regards,

Dear Janet,Thank you for your fantastic feedback! We love to hear about our guests' experiences, and I am so pleased to hear that you enjoyed every minute of your stay. I am sorry to hear you found the attitude of the receptionist on checkout somewhat lacklustre .The matter has been addressed with the individual .I was share your wonderful comments with the team, and we all look forward to welcoming you back to The Westmead on many future occasions. If there is anything we can help you with in the meantime then please do not hesitate to get in touch.Warm regards,

Dear Mark ,I wish to thank you for your feedback . We greatly appreciate and value your kind words and compliments. It has been my pleasure to share your thoughts with the team. I very much look forward to warmly welcoming you back to The Westmead in the new year.Best regards,

Dear Marcus,We love to hear from our guests and truly appreciate you taking the time to leave a review. I am absolutely delighted to hear that you enjoyed your time with us! It will be a pleasure to pass on your kind thoughts to all my colleagues, who do go the extra mile to ensure everything is just perfect during your stay. We hope to warmly welcome you again to The Westmead in the future, if we can be of any assistance in the meantime, please do let us know.With best regards,

Dear DouglasThank you for your wonderful review! We always appreciate feedback but even more so from our loyal returning guests, and I am delighted that you most recent visit lived up to your high expectations. I will ensure your kind comments are shared with the teams !We look forward to welcoming you back to The Westmead very soon and please do let us know if we can assist with anything in the mean time.Warm regards,

Dear Richard,Thank you for reviewing your stay at The Westmead! We were delighted to welcome you to the hotel and pleased that overall you enjoyed your visit. We truly value customer feedback . I am delighted you had a wonderful stay, and I will have great pleasure in sharing all of your comments with colleagues across the hotel who do go the extra mile to ensure everything is just perfect for our guests.We hope to warmly welcome you again to The Westmead in the future and if we can be of any assistance in the meantime, please do get in touch.With best regards,

Dear A ,We cannot thank you enough for taking the time to write such a positive review, about your wonderful Westmead experience!We truly value customer feedback and I was delighted to hear that we exceeded your expectations and you had such a memorable stay - It is always a pleasure to receive positive comments and we are thrilled to know you returned home with some happy memories of your time with us.I will have much pleasure in sharing your review with colleagues across the hotel who do go the extra mile to ensure everything is just perfect for our guests. We hope to warmly welcome you again to The Westmead in the future and if we can be of any assistance in the meantime, please do get in touch.With best regards,

Dear Eliot , I am grateful to you for sharing your experiences in this way . I would welcome the opportunity to speak with you, to find out the details of your stay so that I can investigate further, as I agree with your sentiments, absolutely! It is important that we maintain the highest possible standards of service at The Westmead and I am sorry to hear that you feel this way. I feel sure that we will be able to restore your faith in us and hope to hear from you soon.With best regards,

Dear Femi ,Thank you for taking the time to write this review - we truly appreciate guest feedback, and it was wonderful to welcome you back to The Westmead.Whilst we are delighted to note that you enjoyed your stay overall. We welcome all guest feedback as it allows us the opportunity to more closely monitor our services and to make the necessary adjustments in the delivery of service or the additional training, as required.Thank you again for sharing your experience and we very much look forward to warmly welcoming you back again in the near future.

Dear Terry,We cannot thank you enough for taking the time to write such a detailed review, about your wonderful Westmead experience!We truly value customer feedback and I was delighted to hear that we exceeded your expectations and you had such a memorable stay .It is always a pleasure to receive positive comments and we are thrilled to know you returned home with some happy memories of your time with us.I will have much pleasure in sharing your review with colleagues across the hotel and you thought it was good value .We hope to warmly welcome you again to The Westmead in the future and if we can be of any assistance in the meantime, please do get in touch.With best regards,

I would like to thank you for your detailed feedback and especially for the wonderful compliments of the cuisine you had. I am, however, sorry to hear your room was average . Indeed, one of the unique features of The Westmead is that all our rooms and suites vary in terms of layout, style, aspect and even colour scheme. Please know that the duty manager would have been happy to review your allocated room. Thank you once again for such a positive review. We have taken all your feedback and shared with the team. We hope to have the opportunity to warmly welcome you back to the Westmead in the future.

Dear Sarah,Thank you for visiting The Westmead and for the taking the time to leave a wonderful review! We were delighted to welcome you , and so pleased to hear what an exceptional experience you had. I will make sure your kind comments are shared with everyone who helped to make your stay so memorable, and we look forward to having the opportunity to welcome you back to The Westmead very soon.

Dear Neil,Thank you for your wonderful review! I am so pleased you enjoyed your visit to The Westmead and everything exceeded your expectations. We hope to have an opportunity to welcome you back again very soon.If there is anything we can do to help you in the meantime then please do not hesitate to get in touch.

Dear Eithne,How lovely to read about your Westmead experience! I'm thrilled everything exceeded your expectations and you had such a wonderful time. I will share you kind comments with colleagues across the hotel who helped to make your experience unforgettable.We hope to warmly welcome you again to The Westmead soon. If we can be of any assistance in the meantime, please let us know.

Dear David ,We cannot thank you enough for taking the time to write a review, about your wonderful Westmead experience!We truly value customer feedback and I was delighted to hear that we met your expectations . It is always a pleasure to receive positive comments and we are thrilled to know you returned home with some happy memories of your time with us.I will have much pleasure in sharing your review with colleagues across the hotel who do go the extra mile to ensure everything is just perfect for our guests. We hope to warmly welcome you again to The Westmead in the future and if we can be of any assistance in the meantime, please do get in touch.With best regards,

Dear Vanina,We cannot thank you enough for taking the time to write such a positive review, about your wonderful Westmead experience!We truly value customer feedback and I was delighted to hear that we exceeded your expectations and you had such a memorable stay. It is always a pleasure to receive positive comments and we are thrilled to know you returned home with some happy memories of your time with us.I will have much pleasure in sharing your review with colleagues across the hotel who do go the extra mile to ensure everything is just perfect for our guests. I know that those you have taken the time to name individually will all be delighted to have received a special mention.We hope to warmly welcome you again to The Westmead in the future and if we can be of any assistance in the meantime, please do get in touch.With best regards

Dear Anonymous,Thank you for reviewing your stay at The Westmead! We were delighted to welcome you to the hotel and pleased that overall you enjoyed your visit. We truly value customer feedback and do understand how frustrating it must have been that you smelt cigarettes in the corridor . We do all we can to ensure that guests understand that we are a non smoking hotel . Thank you for your understanding, and may I also apologise that for the initial issue experienced - I will follow this up with my colleagues.Other than this I am delighted you had a wonderful stay, and I will have great pleasure in sharing all of your comments with colleagues across the hotel who do go the extra mile to ensure everything is just perfect for our guests.We hope to warmly welcome you again to The Westmead in the future and if we can be of any assistance in the meantime, please do get in touch.With best regards,

Dear Christine,I am delighted you enjoyed your stay and thank you for taking the time and trouble to write this review. It is always a pleasure to receive positive feedback and I am truly thrilled to know you returned home with many special memories of your time with us. It will be a pleasure to pass on your kind thoughts to all our colleagues, who do go the extra mile to ensure everything is just perfect for our guests. I am so pleased you thought it was a "good clean comfortable overnight" stay as will be our Housekeeping department .!We hope to warmly welcome you again to The Westmead in the future and if we can be of any assistance in the meantime, please let us know.With best regards,

Dear Claire,We very much enjoyed reading your review and truly appreciate your comments following your stay at The Westmead. Thank you for taking the time to leave feedback! I was so pleased to learn that you had a comfortable stay, and enjoyed your room as well as our super king size beds. The hotel really is perfectly placed to enjoy the very best of what South Birmingham has to offer.Thank you again for sharing your experience, and we look forward to welcoming you back to The Westmead very soon.With kindest regards,

Dear Vicky,Thank you for your wonderful review! I am so thrilled you had such a great stay, and everything exceeded your expectations. It is always such a pleasure to hear you have been looked after so attentively by the team and I will pass on your comments to then all .We have commenced a refurbishment of the hotel and will be all complete in the new year .We look forward to welcoming you back to The Westmead in the future.Best regards,

Dear Maria I thoroughly enjoyed reading your review, and it is always so rewarding to hear our guests describe The Westmead staff as friendly and helpful ! Guest comfort is our ultimate aim and I was delighted to hear you had such a comfortable stay and were looked after so attentively by the team. I will have great pleasure in sharing your comments with my colleagues across the hotel.I very much hope we will have another opportunity to welcome you to The Westmead in the near future, if we can be of any assistance in the meantime please do get in touch.

Dear Steven,I am delighted you enjoyed your stay and thank you for taking the time and trouble to write this review. It is always a pleasure to receive positive feedback and I am truly thrilled to know you returned home with many special memories of your time with us. It will be a pleasure to pass on your kind thoughts to all our colleagues, who do go the extra mile to ensure everything is just perfect for our guests. We hope to warmly welcome you again to The Westmead in the future and if we can be of any assistance in the meantime, please let us know.With best regards,

Dear Denise,Thank you for reviewing your stay at The Westmead! We were delighted to welcome you to the hotel and pleased that overall you enjoyed your visit. We truly value customer feedback . Other than this I am delighted you had a wonderful stay, and I will have great pleasure in sharing all of your comments with colleagues across the hotel who do go the extra mile to ensure everything is just perfect for our guests.We hope to warmly welcome you again to The Westmead in the future and if we can be of any assistance in the meantime, please do get in touch.With best regards,

Dear Helen,We were delighted to welcome you to The Westmead! Thank you for taking the time to leave this review. I was thrilled to note how much you enjoyed your stay with us .We do hope to have an opportunity to welcome you back in the very near future.Warmest regards,

Dear Julie,I am delighted you enjoyed your stay and thank you for taking the time and trouble to write this review. It is always a pleasure to receive positive feedback and I am truly thrilled to know you returned home with many special memories of your time with us. It will be a pleasure to pass on your kind thoughts to all our colleagues, who do go the extra mile to ensure everything is just perfect for our guests. We hope to warmly welcome you again to The Westmead in the future and if we can be of any assistance in the meantime, please let us know.With best regards,

Dear John ,Many thanks for taking the time to review your recent visit. I was so pleased to hear that overall you enjoyed the visit. Please accept my sincere apologies for some of the areas that need updating , which I am pleased to say will be happening next year.. I hope we are able to welcome you back on your next visit to Birmingham.Kind regards,

Dear Tendai,Thank you for your wonderful review! We are so pleased you enjoyed everything about your recent stay at The Westmead. We greatly value and appreciate guest feedback and are delighted to know that you left with many happy memories, and glad you mention current state of bathroom . We have commenced a refurb programme and working our way through the hotel to update facilities .I was so pleased to to note you thought our bedrooms were clean .Thank you again for sharing your feedback and we very much look forward to warmly welcoming you back to The Westmead, in the near future.With best regards,

Dear Ewan It was lovely to read your kind words and we are thrilled you had a wonderful stay here at The Westmead, and enjoyed the personalised level of service our team strive to deliver to all of our valued guests.I will ensure your kind comments are shared with the chef team, and indeed all of my colleagues who help to make each individual Westmead experience so memorable.Thank you again for sharing your experience and we very much look forward to warmly welcoming you back again in the near future.With best regards,

Dear Deborah ,Thank you for choosing to stay with us at The Westmead! We were delighted to welcome you and thrilled you had a wonderful experience, and enjoyed the personalised level of service our team strive to deliver to all of our valued guests.I will ensure your kind comments are shared with the team .Thank you again for sharing your experience and we very much look forward to warmly welcoming you back again in the near future.With best regards,

Dear Paul,We were delighted to welcome you to The Westmead and so pleased you enjoyed all of the elements and special touches that make a stay with us so unique. We truly appreciate you taking the time to write this review and for your exceptional feedback. I will ensure your kind comments are shared with everyone across the hotel who helped to make your stay with us so special.We all look forward to welcoming you back to the hotel in the future, and if we can be of any assistance in the meantime, please do get in touch.With best regards,

Dear Guest ,I read with a heavy heart your review and wish you to know that I am deeply sorry to know that you returned home so disappointed with your experience. Absolutely when you stay at The Westmead you expect the highest standards of service, so I am truly sorry that on this occasion we failed to meet your expectations in so many ways. Please know that the duty manager would have been more than happy to offer a room move or at least show you some room options; we want all our guests to feel comfortable and for the room to meet their needs. We are in the unique position of having a large variety of rooms and suites that vary in size, aspect and layout, even within the same category, so we feel sure we would have found a room you would have liked. Sadly, the dining options were also not to your liking, especially the Avocado Eggs . We thank you for your review and hope one day that we might have the pleasure to welcome you again to The Westmead.Best regards,

Dear Carol,We were all delighted to welcome you to The Westmead to stay with us. Thank you for taking the time to write this review and for your 5 star feedback! It is always a pleasure to receive positive comments and rest assured I will pass on your kind thoughts to colleagues across the hotel. We also did note your feedback regarding the breakfast and I have passed this on to my Head Chef for their consideration.We hope to warmly welcome you again to The Westmead in the future and if we can be of any assistance in the meantime, please do get in touch.With best regards,

Dear Martin,Thank you for taking the time to leave a review and please accept my sincere apologies for the disappointment and frustration that was caused on your stay at the hotel. We do cater for weddings at the weekend in common with other hotels in the area .Despite these unfortunate circumstances, I do hope we shall have the opportunity to welcome you back to The Westmead on a future occasion, in order that we may have another opportunity to deliver to you a more memorable experience as we do have rooms away from the function room .With kindest regards

Dear James ,Thank you for taking the time to provide such positive feedback following your recent visit to The Westmead. We love to hear about our guest's experiences, and I am so pleased you enjoyed your stay and the unique atmosphere of one of Birmingham's most iconic establishments.We do hope to have the pleasure of welcoming you back again very soon.Kind regards,

Dear Jayant Thank you for taking the time to provide such positive feedback following your recent visit to The Westmead. We love to hear about our guest's experiences, and I am so pleased you enjoyed your stay and the unique atmosphere of one of Birmingham's rural establishments.We do hope to have the pleasure of welcoming you back again very soon.Kind regards,