2/10
We arrived the property around 4:10pm on 6/9, and realized that the owner or hotel.com didnât send us the check in instruction, so we couldnât get in. We tried to contact the owner listed on the hotel.com, but the phone number is out of service. So we contacted hotel.com, they got same info. Eventually hotel.com said they will cancel my reservation and book a new one. Now it is 5pm, the owner suddenly sent us the access code. We finally can got in.
But then when we walked in, all beds in all rooms were messed, apparently someone slept there but room service didnât do their clean job. And the washer was full of towels. So we contacted above number to ask someone clean the room, until now no response. We contacted hotel.com, they said they will contact the owner, no response.
Eventually we had to sleep in the living roomâs short couches, and couldnât take shower , there are no kitchen paper towel either.
Overall it is a horrible experience.




HUA
Séjour de 1 nuit en juin 2025