Avis sur Motel 6 Bessemer, AL - Birmingham
Motel 6 Bessemer, AL - Birmingham
1000 Shiloh Ln, Bessemer, AL
Avis
4,8
5,0/10
Propreté
5,8/10
Personnel et service
4,6/10
Équipements
4,6/10
Infrastructures et conditions de l’hébergement
5,2/10
Écoresponsabilité
Avis
Voyage en famille
26 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
10/10 Excellent
Samad
Voyage en famille
28 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Samad
Séjour de 2 nuits en mars 2024
Réponse de Sophia CSR le 28 mars 2024
Dear Guest,Honest appreciation from our beloved guests and providing them with a comfortable stay is what we yearn for. We are glad to know that you had a nice stay with us. We are eager to see you again.
4/10 Médiocre
Andrew
28 févr. 2024
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Andrew
Séjour de 1 nuit en février 2024
10/10 Excellent
Twaunta
27 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Twaunta
Séjour de 1 nuit en février 2024
10/10 Excellent
Gernarro
25 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Gernarro
Séjour de 1 nuit en février 2024
Réponse de Sophia CSR le 15 mars 2024
Dear Guest,It is heart-warming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!
6/10 Satisfaisant
Sebastain
19 févr. 2024
Sebastain
Séjour de 1 nuit en février 2024
Réponse de Sophia CSR le 21 mars 2024
Dear Guest,Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
6/10 Satisfaisant
Chelsea
Voyage d’affaires
5 févr. 2024
Les points forts : Personnel et service
Sad I didn't get to see an episode of cops here
Chelsea
Séjour de 1 nuit en octobre 2023
2/10 Horrible
Jullianne
25 janv. 2024
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Jullianne
4/10 Médiocre
Shannon
Voyage en famille
20 janv. 2024
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Shannon
Séjour de 3 nuits en janvier 2024
4/10 Médiocre
Voyageur vérifié
Voyage en famille
27 déc. 2023
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Dirty and Disappointing
Voyageur vérifié
Séjour de 1 nuit en décembre 2023
10/10 Excellent
Forrest
19 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Forrest
Séjour de 1 nuit en décembre 2023
10/10 Excellent
Jason
9 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Jason
Séjour de 1 nuit en décembre 2023
4/10 Médiocre
Voyageur vérifié
3 déc. 2023
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Just plain bad
Voyageur vérifié
Séjour de 1 nuit en décembre 2023
8/10 Bien
Carl
18 nov. 2023
Carl
Séjour de 1 nuit en novembre 2023
2/10 Horrible
katherine
16 nov. 2023
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
katherine
Séjour de 1 nuit en novembre 2023
8/10 Bien
BRIAN, Martinez
29 oct. 2023
BRIAN
Séjour de 1 nuit en octobre 2023
4/10 Médiocre
Dakota
Voyage avec des animaux de compagnie, Voyage en couple
27 oct. 2023
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Dakota
Séjour de 1 nuit en octobre 2023
2/10 Horrible
David
Voyage en famille
19 oct. 2023
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
David
Séjour de 1 nuit en octobre 2023
6/10 Satisfaisant
Iriana
Voyage en couple
17 oct. 2023
Les points forts : Personnel et service et équipements
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Iriana
Séjour de 2 nuits en octobre 2023
6/10 Satisfaisant
Christina
Voyage d’affaires
16 oct. 2023
Les points forts : Personnel et service
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Christina
Séjour de 2 nuits en octobre 2023
2/10 Horrible
Chip
14 oct. 2023
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Chip
Séjour de 1 nuit en octobre 2023
Réponse de Hotel Manager le 16 oct. 2023
Dear Chip,I am distressed to see your comments. My apologies for the bad experience. We never want our guests to go back with an unpleasant experience. The entire points will be investigated and necessary actions will be taken. We are taking ample steps to ensure the comfort of our guests. You can be sure about a fine stay with us. Please visit us again.Sincerely,Hotel Manager
2/10 Horrible
Heidi
4 oct. 2023
Heidi
Séjour de 1 nuit en octobre 2023
10/10 Excellent
ZEY'QUISHA
2 oct. 2023
ZEY'QUISHA
Séjour de 1 nuit en octobre 2023
2/10 Horrible
Victoria
Voyage en famille avec de jeunes enfants, Voyage en famille
27 sept. 2023
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Victoria
Séjour de 1 nuit en septembre 2023
Réponse de Hotel Manager le 28 sept. 2023
Dear Victoria,We're sorry to hear about the cleanliness issues you encountered during your stay. This does not meet our standards, and we apologize for any inconvenience it caused. We take your feedback seriously, and we will address this with our housekeeping team to ensure that such issues do not recur. Your comfort and satisfaction are important to us, and we appreciate your patience as we work to improve our services. If you ever encounter any issues during your stay, please don't hesitate to bring them to our attention so that we can address them promptly. We hope you'll consider staying with us again in the future for a better experience.Sincerely,Hotel Manager
8/10 Bien
Julia
Voyage avec des animaux de compagnie, Voyage d’affaires
25 sept. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Julia
Séjour de 1 nuit en septembre 2023
Réponse de Hotel Manager le 28 sept. 2023
Dear Julia,Thank you for sharing your feedback with us. We're pleased to hear that you appreciated the affordable pricing, pet-friendly policy, and friendly staff. However, we apologize for the disturbance caused by noisy guests in the room above you. Your comfort is important to us, and we will take steps to address noise concerns more effectively in the future. If you ever encounter such issues during your stay, please don't hesitate to notify our front desk so that we can address them promptly and ensure a more peaceful experience for you. We hope you'll consider staying with us again and enjoying a quieter and more comfortable visit. Your satisfaction is our priority.Sincerely,Hotel Manager
4/10 Médiocre
Chadwick
Voyage d’affaires
12 sept. 2023
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Chadwick
Séjour de 2 nuits en septembre 2023
Réponse de Hotel Manager le 12 sept. 2023
Dear Chadwick,Thank you for sharing your rating. We apologize that your experience fell short of your expectations. We value your feedback and will use it to improve our services. If there is anything specific you would like to address or discuss further, please let us know. We appreciate your patronage and hope to have the opportunity to make it up to you in the future.Sincerely,Hotel Manager
2/10 Horrible
Michael
Voyage en groupe
11 sept. 2023
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
It was a bed
Michael
Séjour de 1 nuit en septembre 2023
Réponse de Hotel Manager le 12 sept. 2023
Dear Michael,I apologize for the distressing experience you had during your stay. It is disheartening to hear that we fell short of your expectations. Rest assured, we take your feedback seriously and will thoroughly investigate the issues you encountered. Necessary actions will be taken to address them and prevent similar situations in the future. We are committed to ensuring the comfort and satisfaction of our guests, and we appreciate your understanding. We hope you will give us another opportunity to provide you with a pleasant stay. Thank you for bringing these concerns to our attention.Sincerely,Hotel Manager
4/10 Médiocre
Vickie
Voyage en famille
11 sept. 2023
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Vickie
Séjour de 1 nuit en septembre 2023
Réponse de Hotel Manager le 14 sept. 2023
Dear Vickie,Thank you for your rating. We're sorry to hear that your experience fell short of your expectations. If you have any specific feedback or concerns you'd like to share so that we can improve, please feel free to let us know. Your input is valuable, and we aim to provide better experiences for our guests in the future.Sincerely,Hotel Manager
2/10 Horrible
Matthew H
Voyage en couple
4 sept. 2023
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Matthew H
Séjour de 1 nuit en septembre 2023
Réponse de Hotel Manager le 5 sept. 2023
Dear Matthew H,Thank you for your feedback. Nice to see you liked the pool water. But, I am really disappointed to see your comments regarding your experience. It is unfortunate that mentioned issues caused inconvenience to you during your stay. We care about your experience and I realize your inconveniences. Our team will certainly investigate these points and take corrective steps wherever required. Hope to have the opportunity of seeing you back again in the future for a more positive experience.Sincerely,Hotel Manager
4/10 Médiocre
Tamekia
26 août 2023
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Tamekia
Séjour de 2 nuits en août 2023
Réponse de Hotel Manager le 28 août 2023
Dear Tamekia,I have taken note of your comments and have shared these with our team for review. My apologies for the inconveniences howsoever. All required steps are being initiated to ensure that these are resolved to the optimum standards. Despite your disappointment, we hope you will return to stay with us again. Request your understanding and future consideration for visit.Sincerely,Hotel Manager
6/10 Satisfaisant
Juan
31 juil. 2023
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Juan
Séjour de 1 nuit en juillet 2023
Réponse de Hotel Manager le 31 juil. 2023
Dear Juan,Thank you for your kind feedback regarding our front desk team. We are pleased to hear that they provided you with excellent service during your stay. We appreciate your positive comments and look forward to welcoming you back for another exceptional experience in the future.Best Regards,Hotel Manager
10/10 Excellent
Ray
Voyage d’affaires
31 juil. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Ray
Séjour de 7 nuits en juillet 2023
Réponse de Hotel Manager le 31 juil. 2023
Dear Ray,Thank you for your positive review! We're delighted to know that you are enjoying your stay and that you find our well-maintained rooms to your liking. Your satisfaction is our priority, and we're thrilled that you are having a pleasant experience with us. Thank you for choosing our hotel, and we look forward to continuing to exceed your expectations during your stay.Sincerely,Hotel Manager
2/10 Horrible
Mars
21 juil. 2023
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Mars
Séjour de 1 nuit en juillet 2023
Réponse de Hotel Manager le 21 juil. 2023
Dear Mars,Thanks for the stay but sad to see the single star. My apologies for all the inconveniences. Please share us what made you dissatisfied so that we can address the same. Your satisfaction is prime to us. Please revert.Sincerely,Hotel Manager
6/10 Satisfaisant
Laura L
16 juil. 2023
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Laura L
Séjour de 1 nuit en juillet 2023
Réponse de Hotel Manager le 19 juil. 2023
Dear Laura L,Thank you for your feedback. We apologize for the condition of the room you were assigned. Providing a well-maintained and comfortable space for our guests is essential to us, and we regret that we fell short in this instance. We will address the issues you've mentioned with the unglued baseboards and broken door handle immediately to ensure they are repaired promptly and to prevent similar occurrences in the future. Your comments are valuable, and we appreciate your understanding. We hope you'll consider staying with us again on your next visit, as we would like the opportunity to provide you with a much-improved experience. Thank you for bringing this to our attention.Sincerely,Hotel Manager
6/10 Satisfaisant
David
10 juil. 2023
Les points faibles : Personnel et service
David
Séjour de 1 nuit en juillet 2023
Réponse de Hotel Manager le 11 juil. 2023
Dear David,My apologies for the lack of professionalism with our staff. I understand the importance of staff hospitality and its impacts. We will investigate and deal with the concerned staff and manage them to become guest friendly. Nevertheless, we request you to not consider this as a benchmark of our hotel and give us another opportunity to offer you an awesome stay.Sincerely,Hotel Manager
8/10 Bien
Brandon Andd
8 juil. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Brandon Andd
Séjour de 1 nuit en juillet 2023
Réponse de Hotel Manager le 8 juil. 2023
Dear Brandon Andd,Thank you for your kind words about our staff. We take pride in providing friendly and helpful service to our guests. Your feedback is greatly appreciated, and we hope to have the opportunity to welcome you back in the future.Sincerely,Hotel Manager
2/10 Horrible
Shuntasia
29 juin 2023
Les points faibles : Propreté
Shuntasia
Séjour de 1 nuit en juin 2023
Réponse de Hotel Manager le 1 juil. 2023
Dear Shuntasia,We apologize for falling short of your expectations during your stay. If you have any specific concerns or feedback, please feel free to share them with us so we can address them appropriately. We value your feedback and will use it to improve our services. Thank you for bringing this to our attention.Sincerely,Hotel Manager
4/10 Médiocre
James
25 juin 2023
Les points forts : Personnel et service
Les points faibles : Propreté
James
Séjour de 1 nuit en juin 2023
Réponse de Hotel Manager le 26 juin 2023
Dear James,Thank you for sharing your experience with us, and we apologize for the issues you encountered during your stay. It's disappointing to hear that we didn't meet your expectations, and we're sorry for any discomfort caused as mentioned by you. We take the cleanliness and the maintenance of our rooms very seriously. We apologize for falling short in this instance, and our maintenance team will look into the issues you mentioned and address them. We hope that you will consider staying with us again in the future to give us another chance to exceed your expectations. We will work diligently to ensure you have a comfortable and pleasant stay by executing on the feedback you have provided.Sincerely,Hotel Manager
6/10 Satisfaisant
Valorie
6 juin 2023
Les points forts : Propreté
Les points faibles : Infrastructures et conditions de l’hébergement
Valorie
Séjour de 1 nuit en mai 2023
Réponse de Hotel Manager le 7 juin 2023
Dear Valorie,Thank you for taking the time to share your feedback about your recent stay with us. We are sorry to hear that you were disappointed with the size of your room and that our property did not meet your expectations in terms of maintenance. We apologize that you did not feel safe using our pool area. Please know that we have measures in place to ensure the safety and security of our guests. We do hope that you brought your concerns to our attention during your stay, as we would have worked to address them immediately. We appreciate your feedback, and we will use it to help improve our services and facilities. We hope that you will give us another opportunity to exceed your expectations in the future.Sincerely,Hotel Manager
10/10 Excellent
Voyageur vérifié
Voyage en groupe
15 mai 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
It was straight
Voyageur vérifié
Séjour de 1 nuit en mai 2023
Réponse de Hotel Manager le 15 mai 2023
Dear Guest,Thank you for your review and for choosing our hotel during your visit to see your fiancé. We're glad to hear that you had a good stay overall. We understand that busy traffic and pedestrians can sometimes be a challenge, especially during certain hours. We appreciate your feedback and will continue to strive for the comfort and safety of our guests. We hope to have the opportunity to welcome you back again in the future.Sincerely,Hotel Manager
2/10 Horrible
Rebecca
Voyage en famille
11 mai 2023
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Rebecca
Séjour de 1 nuit en mai 2023
Réponse de Hotel Manager le 12 mai 2023
Dear Rebecca,We apologize for the negative experience you had during your stay at our hotel. It is certainly not reflective of the high standards we strive to maintain. We take cleanliness and guest satisfaction seriously, and we are disappointed to hear about the issues you encountered with the bedding, cleanliness of the room, and noise disturbance. We will address these concerns with our housekeeping and management teams to ensure such incidents are not repeated. Your feedback is valuable to us, and we appreciate your honesty. We hope you will give us another chance in the future to provide you with the exceptional experience you deserve.Sincerely,Hotel Manager
2/10 Horrible
Charleesa
11 mai 2023
Charleesa
Séjour de 2 nuits en mai 2023
Réponse de Hotel Manager le 31 mai 2023
Dear Charleesa,Thank you for staying with us, and we are sorry to hear that your experience did not meet your expectations. We apologize for any inconvenience caused and would appreciate it if you could share more information about what made you dissatisfied during your stay. Our team is committed to ensuring that every guest has a comfortable and enjoyable stay, and we would like to address any concerns you may have. Your satisfaction is of utmost importance to us, and we would appreciate the opportunity to make things right. Please feel free to get in touch with us at your convenience and let us know how we can improve your experience with us. Thank you for bringing these concerns to our attention, and we hope to have another chance to serve you in the future.Sincerely,Hotel Manager
2/10 Horrible
Shelley
7 mai 2023
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Shelley
Séjour de 2 nuits en mai 2023
Réponse de Hotel Manager le 23 mai 2023
Dear Shelley,Your feedback shows that there was a complete breakdown with the stay which is really worrisome. This is not at all a regular feature of our hotel and something has gone wrong. We regret the inconveniences but will investigate and based on that will take all possible steps to prevent such an experience to any guest. Guest reviews are serious for us and thank you for your understanding.Sincerely,Hotel Manager
4/10 Médiocre
Rafel
1 mai 2023
Rafel
Séjour de 1 nuit en avril 2023
Réponse de Hotel Manager le 3 mai 2023
Dear Rafel,Thank you for your stay and the four stars. From an improvement point of view, we look for specific experience sharing. You will have a better experience next time. Our staff is always working to improve the services and we hope you'll stay with us again soon!Sincerely, Hotel Manager
4/10 Médiocre
Carl
26 avr. 2023
Carl
Séjour de 1 nuit en avril 2023
Réponse de Hotel Manager le 27 avr. 2023
Dear Carl,Thank you for taking the time to leave us a review. We're sorry to hear that your stay with us did not meet your expectations. We value your feedback and would like to learn more about your experience so that we can work towards making improvements. Please feel free to reach out to us directly to provide further details. We hope to have the opportunity to better serve you in the future. Thank you for choosing our hotel.Sincerely,Hotel Manager
8/10 Bien
Cedric
24 avr. 2023
Cedric
Séjour de 2 nuits en avril 2023
Réponse de Hotel Manager le 15 mai 2023
Dear Cedric,Thank you for staying with us. We hope that you enjoyed your stay and found our service satisfactory, as evidenced by the four stars given to us. If not, please let us know so that we can improve in the future.Best Regards,Hotel Manager
2/10 Horrible
Amy
24 avr. 2023
Les points forts : Personnel et service
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Unpleasant
Amy
Séjour de 1 nuit en avril 2023
Réponse de Hotel Manager le 25 avr. 2023
Dear Amy,Thank you for sharing your experience with us. We are truly sorry to hear that your stay was unpleasant and that you encountered several issues during your visit. Please know that this is not reflective of the level of service we aim to provide. We apologize for any inconvenience caused by the noise disturbance you experienced during your stay. We understand that it's important to have a peaceful and restful environment, and we apologize that we fell short during your visit. We also apologize for any issues with the cleanliness of your room and the condition of the walls. We take great pride in maintaining our property to the highest standards, and we're sorry to hear that we did not meet your expectations. We take every guest complaint seriously and have already begun addressing these issues with our housekeeping and maintenance teams to ensure that these problems do not happen again. We hope that you will give us another opportunity to provide you with a better experience during your next visit to the area.Sincerely,Hotel Manager
6/10 Satisfaisant
Jen
24 avr. 2023
Les points forts : Personnel et service
Jen
Séjour de 1 nuit en avril 2023
Réponse de Hotel Manager le 25 avr. 2023
Dear Jen,Thank you for sharing your feedback on your recent stay with us. We're glad to hear that you found our front desk staff to be accommodating and friendly. However, we apologize that the appearance of our property did not meet your expectations during your visit. We take great pride in maintaining our hotel and ensuring that it always looks its best, and we're sorry to hear that we fell short during your stay. We appreciate your feedback and hope to have the opportunity to exceed your expectations in the future.Sincerely,Hotel Manager
8/10 Bien
Marsha
9 avr. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Marsha
Séjour de 1 nuit en février 2023
Réponse de Hotel Manager le 10 avr. 2023
Dear Marsha,Thank you for taking the time to share your recent experience at our hotel. We are delighted to hear that you found our property to be tidy, comfortable, and affordable. We are pleased that our location was convenient for you and that you were able to get a good night's rest. We are sorry to hear that you were not entirely satisfied with some aspects of your stay. We always strive to provide a welcoming environment for all of our guests and we apologize for any inconvenience caused. We appreciate your business and hope to have the pleasure of welcoming you back in the future.Sincerely,Hotel Manager
2/10 Horrible
Amy
3 avr. 2023
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Roach hotel
Amy
Séjour de 1 nuit en mars 2023
Réponse de Hotel Manager le 4 avr. 2023
Dear Amy,Please allow me to offer our apologies for the inconveniences that impacted your stay. It shall be our endeavor to offer a fantastic experience to all our guests, but regret that this was not the case with your stay. Your observations has been taken up by a team for further investigation or verification and necessary actions. If you are planning to stay with us in the near future, please let me know so that I can help ensure that your stay is a good one. I want you to have a positive impression of our hotel. Nothing means more to us than providing a pleasant guest experience.Sincerely,Hotel Manager