Dear Sylvia,We very much appreciate your comments regarding your stay at the Ibis Birmingham New Street.. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.RegardsSakshi

Dear Denis,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Dayana KanchevaAssistant General Manager

Thank you for your kind comments. I am delighted you enjoyed your stay with us and we are looking forward to seeing you again very soon. Thank you once more.

Dear Lan,It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.RegardsTeam Ibis

Dear Natalie,We acknowledge that being a city centre hotel near leisure facilities may not always align with every guest's expectations. We have transparently communicated this on our websiteRegardsTeam Ibis

Dear StevenWe very much appreciate your comments regarding your stay at the Ibis Birmingham New Street.. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.RegardsSakshi

Dear Hello,We very much appreciate your comments regarding your stay at the Ibis Birmingham New Street.. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.RegardsIbis Team

Dear Daniel,We very much appreciate your comments regarding your stay at the Ibis Birmingham New Street.. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.RegardsSakshi

Dear JacquiWe very much appreciate your comments regarding your stay at the Ibis Birmingham New Street.. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.RegardsSakshi

Dear Sam,We very much appreciate your comments regarding your stay at the Ibis Birmingham New Street.. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.RegardsSakshi

Dear Ronald,We very much appreciate your comments regarding your stay at the Ibis Birmingham New Street.. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.RegardsSakshi

Dear Stefano,Thank you for your feedback following your stay at ibis Birmingham New Street. We're glad to hear that your experience met your expectations and that you found our hotel to offer excellent value for money, which is characteristic of ibis Hotels.We appreciate your comments and are pleased that we could provide a comfortable and convenient stay for you.If there's anything else we can do to enhance your next visit or if you have any specific preferences for your stay, please feel free to let us know. We're here to ensure you have a pleasant and hassle-free experience with us.Thank you once again for choosing ibis Birmingham New Street. We look forward to welcoming you back for another enjoyable stay in the future!Best regards,ibis team

Dear Yann,Thank you for your feedback following your stay at ibis Birmingham New Street. We appreciate your comments and would like to learn more about your experience to ensure we meet our guests' expectations.If there are any specific areas where we can improve or if you have any suggestions for us, please feel free to share. Your input is valuable to us as we strive to provide the best possible experience for all our guests.We hope to have the opportunity to welcome you back for a more enjoyable stay in the future. If there's anything we can do to enhance your next visit, please don't hesitate to reach out to us.Thank you once again for choosing ibis Birmingham New Street.Best regards,ibis team

Dear Sarah,Thank you for your kind feedback regarding the excellent customer service you experienced at ibis Birmingham New Street. We're thrilled to hear that you had a positive interaction with our team.Providing exceptional service to our guests is our top priority, and we're delighted that we met your expectations.Your compliment will be shared with our team to recognize their efforts in making your stay enjoyable.If there's anything else we can do to enhance your next visit or if you have any specific requests, please feel free to reach out to us. We're here to ensure you have another great experience with us.Thank you once again for choosing ibis Birmingham New Street. We look forward to welcoming you back soon!Best regards,ibis team

Dear Karen,Thank you for sharing your feedback about your recent stay at ibis Birmingham New Street. We're pleased to hear that you had positive experiences with our clean room, comfortable bed, friendly staff, and value-for-money breakfast.We apologize for the inconvenience caused by the amount of light coming into your room in the morning. Your comments about the brightness and gaps around the curtains and bathroom door have been noted, and we will address this issue to ensure a more restful experience for our guests.If there's anything else we can do to enhance your next visit or if you have any specific preferences for your room, please feel free to let us know. We're here to ensure you have a comfortable and enjoyable stay with us.Thank you once again for choosing ibis Birmingham New Street. We appreciate your feedback and hope to welcome you back soon!Best regards,ibis team

Dear Desmond,Thank you for taking the time to share your feedback about your recent stay at ibis Birmingham New Street. We're delighted to hear that you had a positive experience overall and appreciated our hotel's great location near New Street and Moor Street stations.We're also pleased that you found our staff to be pleasant and friendly, and that you enjoyed a clean room with a comfortable bed.Your comments about the buffet breakfast are noted, and we appreciate your feedback. We are always looking for ways to enhance our offerings based on guest preferences.If there's anything else we can do to improve your next visit or if you have any special requests for your stay, please feel free to let us know. We're here to ensure you have a comfortable and enjoyable experience with us.Thank you once again for choosing ibis Birmingham New Street. We look forward to welcoming you back soon!Best regards,ibis team

Dear Mark,We very much appreciate your comments regarding your stay at the Ibis Birmingham New Street.. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.RegardsSakshi

Dear Andrew,Thank you for your perfect rating following your stay at ibis Birmingham New Street. We're delighted to hear that you had a fantastic experience with us!If there's anything specific that stood out during your stay or if you have any feedback to share, please feel free to let us know. We value your input as we strive to provide exceptional service to all our guests.We look forward to welcoming you back for another great stay. If there's anything we can do to make your next visit even more enjoyable, please don't hesitate to reach out to us.Thank you once again for choosing ibis Birmingham New Street. We can't wait to host you again soon!Best regards,ibis team

Dear Andrew,Thank you for taking the time to share your positive feedback with us! We are thrilled to hear that you had a great experience at our hotel, especially with our friendly and helpful staff.We appreciate your recognition of our efforts to ensure a pleasant stay for our guests. Your satisfaction is our top priority, and it's always rewarding to receive such positive feedback.We look forward to welcoming you back for another enjoyable stay. If there is anything else we can assist you with in the future, please don't hesitate to let us know.Warm regards,ibis team

Thank you, CHAN! We appreciate your positive feedback and are delighted to hear that you had a good experience. If there's anything else we can do to make your next stay even better, please don't hesitate to let us know. We look forward to welcoming you back soon!

Thank you, Tagreed! We appreciate your positive feedback and are thrilled to hear that you had a 5-star experience with us. If you ever need anything in the future, please don't hesitate to reach out. We look forward to welcoming you back soon!Warm regards,ibis team

Thank you, Timothy, for your kind words! We're delighted to hear that you had a pleasant stay with us and that our friendly staff and convenient location contributed to your experience. If there's anything else we can do to make your next stay even better, please don't hesitate to let us know. We look forward to welcoming you back in the future!

Thank you for bringing these concerns to our attention. We're sorry to hear about your experience with the bathroom odor and breakfast quality. We'll definitely investigate these matters further to ensure they're addressed promptly. We apologize for any disappointment caused and appreciate your feedback, as it helps us improve our services for future guests.

Thank you for sharing your positive experience with us! We're delighted to hear that you enjoyed your stay and found our staff friendly and attentive, the room clean and comfortable, and the hotel's location convenient. We're glad you had the opportunity to explore Chinatown and experience the vibrant Lunar New Year celebrations. We hope to welcome you back again soon!

Thank you for your recommendation! We're glad to hear that you had a pleasant experience with us. If you ever need anything in the future, don't hesitate to reach out.

Thank you for your kind words! We're thrilled to hear that you enjoyed your stay and appreciated our focus on security, friendly staff, and delicious breakfast offerings. We hope to have the pleasure of welcoming you back again soon!

Dear Grace ,Thank you for sharing your feedback with us. We're sorry to hear that you found the hotel noisy at night due to thumping music. We understand that noise can be disruptive to a peaceful night's sleep.Please note that our hotel's central location and proximity to nightlife are advertised on our hotel page to ensure transparency for our guests. While we strive to minimize disturbances, we recognize that some guests may be more sensitive to noise, especially in bustling city center locations.We apologize for any inconvenience this may have caused you and appreciate your understanding. Your feedback is important to us, and we will continue to make efforts to enhance the comfort of our guests' stays.If you have any further concerns or if there's anything else we can assist you with, please don't hesitate to contact us.Best regards,

Dear Dianne,Thank you for taking the time to share your feedback with us. We're pleased to hear that you found our staff polite and welcoming and that you generally found the hotel to be clean.We apologize for the inconvenience you experienced with the smell in your room and the noise from the nearby clubs. Unfortunately, on the night of your stay, the hotel was fully booked, which limited our ability to accommodate room changes. Additionally, we do advertise our hotel's central location and proximity to nightlife on our website to ensure transparency for our guests.We understand the importance of a comfortable stay and regret that we couldn't fully meet your expectations on this occasion. Your feedback is invaluable to us, and we will use it to address the issues you raised and improve our services moving forward.Once again, we appreciate your feedback and apologize for any inconvenience caused. If you have any further concerns or if there's anything else we can assist you with, please don't hesitate to contact us.Best regards,

Dear Neil,Thank you for taking the time to share your positive feedback with us. We're delighted to hear that you enjoyed your stay at our hotel and loved the vibrant atmosphere of the area, especially during the Chinese New Year celebrations.We're pleased that you found our location convenient, with easy access to restaurants, shopping, and the train station. It's wonderful to hear that you found our rooms comfortable for a good night's sleep, despite their compact size. We're also glad that you appreciated the added convenience of our underground secure parking.Your kind words are greatly appreciated, and we're thrilled that you had an enjoyable experience with us. We hope to have the pleasure of welcoming you back on your next visit to the area.If you need any assistance or have any further feedback to share, please don't hesitate to reach out to us.Warm regards,

Dear Stewart,Thank you so much for taking the time to share your positive feedback with us! We're delighted to hear that you found the shops easily accessible and enjoyed the nearby restaurants during your stay.Your kind words mean a lot to us, and we truly appreciate your support. If you ever find yourself in the area again, we would be honored to welcome you back to Ibis Birmingham New Street Hotel & Conference Centre.Warm regards,

Dear Stephen,Thank you so much for your kind words and continued loyalty. We're thrilled to hear that you've enjoyed your stays with us and that you appreciate our great location and breakfast offerings.Your satisfaction is our top priority, and we're delighted to have had the opportunity to contribute to your positive experiences. We look forward to welcoming you back again in the future and continuing to provide you with excellent service and hospitality.If there's anything else we can do to make your stays even more enjoyable, please don't hesitate to let us know.Warm regards,

Dear SIN YAN,Thank you for taking the time to share your feedback with us. We value all guest feedback as it helps us identify areas for improvement and ensures that we continue to provide the best possible experience for our guests.We're sorry to hear that your experience fell short of your expectations, and we appreciate your honesty in rating us. We would love the opportunity to learn more about your specific concerns and how we can better meet your needs in the future.Please feel free to reach out to us directly with any further feedback or suggestions you may have. Your satisfaction is important to us, and we're committed to making every guest's stay as enjoyable as possible.Thank you again for your feedback, and we hope to have the opportunity to welcome you back in the future and exceed your expectations.Best regards,

Dear Guest,Thank you for taking the time to share your feedback with us. We're delighted to hear that you found your room comfortable and surprisingly quiet, even with the Chinese New Year celebrations in the midst of Birmingham.We appreciate your understanding regarding the TV channels, and we apologize for any inconvenience caused. Your feedback is valuable to us, and we will certainly look into improving the TV channel accessibility for our guests.We are grateful for your positive comments and hope to have the pleasure of welcoming you back for another comfortable stay. If there's anything else we can assist you with, please feel free to reach out.Thank you once again for choosing Ibis Birmingham New Street Hotel & Conference Centre.Best regards,

Dear Ying Wai ,Thank you for taking the time to provide your feedback. We appreciate your honesty in rating your experience with us.If there are specific areas where we can improve to better meet your expectations, please don't hesitate to share them with us. Your feedback helps us identify opportunities for enhancement and ensures that we continue to provide excellent service to our guests.We hope to have the opportunity to welcome you back in the future and to exceed your expectations on your next visit.Best regards,

Dear Diane ,Thank you for your positive feedback! We're delighted to hear that you found our hotel convenient for theatres and appreciated the easy walk from New Street station. We're glad to know that we met your expectations.If you have any further comments or if there's anything else we can assist you with, please feel free to let us know. We appreciate your choice in staying with us and hope to welcome you back in the future.Best regards,

Dear BRYAN,Thank you for taking the time to tell us about your experience at the IBIS BIRMINGHAM NEW STREET. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At IBIS, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,CLAUDIA

Dear Simon,Thank you so much for your excellent rating! We're delighted to hear that you had a fantastic experience during your stay with us. Your satisfaction is our top priority, and we're thrilled that we could meet your expectations.If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know. We look forward to welcoming you back to Ibis Birmingham New Street Hotel & Conference Centre in the future!Warm regards,

Dear SAWAKO,Thank you for taking the time to tell us about your experience at the IBIS BIRMINGHAM NEW STREET. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At IBIS, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,CLAUDIA

Dear Gareth,Thank you for sharing your feedback with us. We're delighted to hear that you had an overall good stay and enjoyed our nice rooms.We appreciate you bringing the issue with access to the hotel entrance to our attention. We apologize for any inconvenience this may have caused you. We're glad to hear that you were able to locate the owner and resolve the situation.Your feedback is valuable to us as we continuously strive to improve our guests' experiences. We hope to have the opportunity to welcome you back for an even better stay in the future.If there's anything else we can assist you with, please don't hesitate to reach out.Best regards,

Dear Sofia,Thank you for sharing your experience with us. We apologize for the inconvenience and discomfort you encountered due to the noise from the nearby club during your stay.We understand the importance of a good night's rest for our guests and strive to provide a comfortable environment. We do advertise the hotel's central location and proximity to nightlife on our website to ensure transparency for our guests. Additionally, we offer rooms on both the "noisy side" and "quiet side" of the hotel to accommodate varying preferences.We regret that the noise levels exceeded your expectations, and we empathize with the frustration this caused. While we do our best to manage noise levels, including providing earplugs upon request, we recognize that it may still impact some guests.Regarding refunds, our policy is to handle complaints individually and address them to the best of our ability. We apologize if you felt that our response was inadequate and assure you that your feedback will be used to improve our services.Once again, we apologize for any inconvenience caused and appreciate your feedback. If you have any further concerns or if there's anything else we can assist you with, please don't hesitate to contact us.Best regards,