Avis sur Extended Stay America Suites Birmingham Wildwood
Extended Stay America Suites Birmingham Wildwood
40 State Farm Pkwy, Homewood, Birmingham, AL
Avis
7,0
Bien
7,2/10
Propreté
7,6/10
Personnel et service
6,6/10
Équipements
7,0/10
Infrastructures et conditions de l’hébergement
7,8/10
Écoresponsabilité
Avis
29 mars 2024
Les points faibles : Propreté et personnel et service
Séjour de 1 nuit en mars 2024
Réponse de Hotel Management le 31 mars 2024
Dear Delphine, Thank you for sharing your thoughts with us. We apologize that your room was not ready upon your arrival and for any frustration and inconvenience this caused. In times of high occupancy, slight delays may occur, although we do everything possible to prevent this. Please be assured that we will address the issue to avoid similar situations from happening in the future. We truly value your feedback as it helps us improve our services, and we hope to have the opportunity to welcome you back and provide you with the seamless experience we are known for.Sincerely,Hotel Management
2/10 Horrible
Gregory
15 mai 2024
Les points faibles : Personnel et service
Gregory
Séjour de 2 nuits en mai 2024
10/10 Excellent
Robin
Voyage en famille
11 mai 2024
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Robin
Séjour de 1 nuit en mai 2024
10/10 Excellent
Thomas
31 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Thomas
Réponse de Hotel management le 24 avr. 2024
Dear Thomas, We are thrilled to read that you plan to return to Extended Stay America. It's our pleasure to have provided you with a positive experience. Your loyalty means the world to us, and we can't wait to welcome you back for another wonderful stay. It was a true pleasure to have you as our guest, and we hope to see you again soon.Sincerely,Hotel Management
6/10 Satisfaisant
Matthew, Talihina
Voyage en famille
14 mars 2024
Les points forts : Personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Matthew
Séjour de 1 nuit en mars 2024
Réponse de Hotel Management le 15 mars 2024
Dear Matthew, We sincerely apologize for the inconvenience you experienced during your recent stay. Your feedback regarding the dated facilities, cleanliness issues, and maintenance concerns is disappointing, and we sincerely regret falling short of your expectations. Please know that we take these matters seriously and have already taken steps to address them with our maintenance and housekeeping teams. Additionally, we apologize for the lack of in-room amenities and breakfast offerings. Rest assured, your comments will be used constructively to enhance our services for future guests. We appreciate your kind words about our staff and the comfort of our beds. We hope to welcome you back and provide you with a much-improved experience.Sincerely,Hotel management
6/10 Satisfaisant
James
Voyage d’affaires
8 mars 2024
Les points forts : Personnel et service
Les points faibles : Équipements
James
Séjour de 2 nuits en mars 2024
Réponse de Hotel Management le 9 mars 2024
Dear James, We appreciate you taking the time to write a review. We apologize for your difficulties and will work with our team to improve it. Please connect with the front desk team for any help you need while you are with us. They are always happy to help you. Thank you for choosing our brand, and we look forward to your next visit! Sincerely,Hotel Management
6/10 Satisfaisant
CYNTHIA (Clifford)
16 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
CYNTHIA (Clifford)
Séjour de 1 nuit en février 2024
6/10 Satisfaisant
Shannon
31 janv. 2024
Les points forts : Propreté et personnel et service
Overall, not a bad place, just not the best place.
Shannon
Séjour de 1 nuit en janvier 2024
Réponse de Hotel Management le 1 févr. 2024
Dear Shannon, Thank you for taking the time to review your stay with us. We are grateful for your positive comments. However, please accept our sincere apologies for the inconvenience you encountered during your stay. Your feedback is of utmost importance to us, and we take these matters seriously. We're committed to addressing these concerns and ensuring that every guest receives the highest level of service and care. Your feedback will aid us in making necessary improvements. We genuinely hope you will consider giving us another chance to provide you with the stay you deserve.Sincerely,Hotel Management
6/10 Satisfaisant
Sayon
Voyage d’affaires
31 janv. 2024
Les points forts : Propreté, personnel et service, équipements
Sayon
Séjour de 1 nuit en janvier 2024
Réponse de Hotel Management le 31 janv. 2024
Dear Sayon, Thank you for sharing your experience. We're pleased you enjoyed the renovated rooms and our thoughtful amenities. However, we sincerely apologize for any discomfort caused by the odor and bathroom tub, and we appreciate your bringing these matters to our attention. We regret any oversights while preparing your room. We'll share your concerns with our housekeeping and maintenance team to ensure a better experience for future guests. We hope you consider staying with us again, allowing us the opportunity to exceed your expectations.Sincerely,Hotel Management
8/10 Bien
Linda
27 janv. 2024
Les points forts : Propreté, personnel et service, confort de la chambre
Friendly staff and comfortable room
Linda
Séjour de 1 nuit en janvier 2024
Réponse de Hotel Management le 28 janv. 2024
Dear Linda, Thank you for choosing Extended Stay America for your one-night stay! We're delighted to hear that our friendly and helpful staff made your visit enjoyable. Your positive comments about our customer service and comfortable rooms are much appreciated. We look forward to hosting you again for another pleasant experience.Sincerely,Hotel Management
4/10 Médiocre
Voyageur vérifié
24 janv. 2024
Les points faibles : Propreté
Voyageur vérifié
Séjour de 2 nuits en janvier 2024
Réponse de Hotel Management le 25 janv. 2024
Dear Guest, We apologize for any inconvenience caused during your stay. Our hotel strives to provide excellent hospitality and accommodations to all our guests, but it seems we fell short in your case. Our pest control provider regularly services our hotel to maintain high hygiene standards. Your feedback is important to us, and we take it seriously. We will use it to improve our services and ensure all our guests have a pleasant stay. We would like to have the opportunity to make it up to you and provide you with the quality experience you deserve. We hope you will give us another chance to exceed your expectations in the future.Sincerely,Hotel Management
2/10 Horrible
Paula
24 janv. 2024
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Paula
Réponse de Hotel Management le 25 janv. 2024
Dear Paula, Thank you for sharing your comments about our hotel. Please accept our apology for the service you received from staff. We aim to provide the best customer service possible and regret not meeting this expectation. Our pest control provider does service our hotel on a routine basis. We will address these issues appropriately, and we thank you for your patience. Thank you once again for your valuable feedback, and we hope to accommodate you again soon.Sincerely,Hotel Management
6/10 Satisfaisant
Gayle
Voyage en couple
14 janv. 2024
Les points forts : Propreté, personnel et service, équipements
Gayle
Séjour de 1 nuit en janvier 2024
Réponse de Hotel Management le 15 janv. 2024
Dear Gayle, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. Considering our friendly staff, we hope to host another occasion and provide you with the seamless stay you deserve!Sincerely,Hotel Management
10/10 Excellent
the
2 janv. 2024
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
the
Séjour de 1 nuit en décembre 2023
10/10 Excellent
Isabella
30 oct. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Isabella
Séjour de 1 nuit en octobre 2023
10/10 Excellent
Isabella
Voyage en famille
26 oct. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Isabella
Séjour de 1 nuit en octobre 2023
10/10 Excellent
Isabella
Voyage en famille
25 oct. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Isabella
Séjour de 1 nuit en octobre 2023
6/10 Satisfaisant
Iyad
23 oct. 2023
Iyad
Séjour de 1 nuit en octobre 2023
10/10 Excellent
Lakesha
14 oct. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Lakesha
Séjour de 1 nuit en octobre 2023
10/10 Excellent
JERMOND
Voyage en famille avec de jeunes enfants
18 sept. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
JERMOND
Séjour de 1 nuit en septembre 2023
Réponse de Hotel Management le 21 sept. 2023
Dear JERMOND, It was a pleasure to read your fantastic review about Extended Stay America. We strive to provide every guest with outstanding hospitality, and your compliments serve as encouragement to all of us. Thank you for the recommendation to future guests. We hope to be your hotel of choice whenever you visit the area.Sincerely,Hotel Management
10/10 Excellent
William
1 sept. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Short stay
William
Séjour de 1 nuit en août 2023
10/10 Excellent
Daphne
Voyage d’affaires
15 août 2023
Les points forts : Équipements
Daphne
Séjour de 3 nuits en août 2023
Réponse de Hotel Management le 18 août 2023
Dear Daphne, It was a pleasure to read your fantastic review of Extended Stay America. We're thrilled to hear that you're enjoying your stay with us! Your satisfaction is our top priority, and we're delighted that you're having a positive experience. If you need anything or have any questions, please don't hesitate to reach out to our team. Thank you for choosing to stay with us, and we hope you continue to have a wonderful time during your visit.Sincerely,Hotel Management
10/10 Excellent
Nelson
Voyage d’affaires
9 août 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nelson
Séjour de 5 nuits en août 2023
8/10 Bien
Robert
15 mai 2023
Robert
Séjour de 1 nuit en mai 2023
8/10 Bien
Latoya
Voyage en famille
13 mars 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Latoya
Séjour de 2 nuits en mars 2023
10/10 Excellent
jennifer
Voyage en couple
19 févr. 2023
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Les points faibles : Propreté
jennifer
Séjour de 1 nuit en février 2023
Réponse de Hotel Management le 19 févr. 2023
Dear Jennifer, Thank you for selecting Extended Stay America. We are glad you enjoyed your time here and appreciate sharing the positive highlights. However, we are sorry for the housekeeping issues you encountered in your suite. Your comments are being shared with our concerned team to review and take action. It was a pleasure hosting your visit, and we hope to welcome you back soon! Sincerely,Hotel Management
4/10 Médiocre
Debra
21 sept. 2022
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Debra
Séjour de 1 nuit en septembre 2022
Réponse de Hotel Management le 23 sept. 2022
Dear Debra, please accept our apologies for not meeting your expectations during your visit. We want to reassure you we do everything possible to discourage the entrance of outside insects mentioned. Our pest control provider does service our hotel on a routine basis. However, we will address this with them to guarantee any future issues. We regret the frustrations you experienced, and we are very grateful for your patience. Thank you for choosing us and for taking the time to leave your feedback. We hope you will consider staying with us again so we can provide you with the seamless stay you deserve.Sincerely,Hotel Management
8/10 Bien
Charity
Voyage en famille
9 juil. 2022
Les points forts : Propreté
Les points faibles : Équipements
Charity
Séjour de 1 nuit en juillet 2022
8/10 Bien
Theresa
Voyage en famille
23 juin 2022
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Theresa
Séjour de 1 nuit en juin 2022
Réponse de Hotel Management le 24 juin 2022
Dear Theresa, thank you for taking the time to review our hotel. Although you were satisfied during your stay, we are disappointed we failed to meet 100% of your expectations. Our goal is to deliver outstanding service, clean and comfortable suites, and amenities for our guests to enjoy. Thank you for being our guest at our Extended Stay America, and we hope you will visit again soon.
Sincerely,
Hotel Management
2/10 Horrible
Michael
Voyage en famille avec de jeunes enfants
16 juin 2022
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Michael
Séjour de 1 nuit en juin 2022
Réponse de Hotel Management le 17 juin 2022
Dear Michael, thank you for choosing our hotel for your visit. We are disappointed that we did not meet all of your expectations. We take your concerns seriously and appreciate the feedback. Our goal is to deliver outstanding service to every guest at every opportunity. Therefore, we hope that you will come back soon and let us show you the hospitality we are known for providing.
Sincerely,
Hotel Management
4/10 Médiocre
Lisa
Voyage en famille
1 juin 2022
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement et confort de la chambre
Know the condition of room
Lisa
Séjour de 2 nuits en mai 2022
Réponse de Hotel Management le 16 juin 2022
Dear Lisa, we are thankful for the genuine comments you have shared. We sincerely apologize for the problems you experienced with the sofa bed in your suite. We have shared your comments and will be resolving the issue immediately. Thank you again for your valuable feedback. We hope to have the opportunity to be of service to you in the future.
Sincerely,
Hotel Management
8/10 Bien
Angela
Voyage en couple
19 avr. 2022
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Angela
Séjour de 2 nuits en avril 2022
6/10 Satisfaisant
Kathleen
19 avr. 2022
Kathleen
Séjour de 1 nuit en avril 2022
6/10 Satisfaisant
Sherianne
Voyage en famille, Voyage en groupe, Voyage d’affaires
16 avr. 2022
Les points forts : Propreté et personnel et service
Sherianne
Séjour de 1 nuit en avril 2022
8/10 Bien
Christopher
15 mars 2022
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Christopher
Séjour de 1 nuit en mars 2022
Réponse de Hotel Management le 23 mars 2022
Christopher, thank you for choosing Extended Stay America and taking the time to share your experience. We are glad you were pleased with our well-kept accommodations with a kitchenette and that you enjoyed all of the in-room amenities we provide. Thank you again for your generous comments. We look forward to your next visit!
Sincerely,
Hotel Management
8/10 Bien
Anne
Voyage en famille
7 mars 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Anne
Séjour de 2 nuits en mars 2022
6/10 Satisfaisant
Latasia
Voyage en couple
6 mars 2022
Les points forts : Propreté
Les points faibles : Personnel et service et équipements
Latasia
Séjour de 1 nuit en mars 2022
Réponse de Hotel Management le 7 mars 2022
Latasia, thank you for sharing your experience at our hotel. We regret not meeting your expectations and apologize for the service issues you encountered. We will review this with our team and take steps to ensure we are more consistent in our service delivery. We do hope you will stay with us another time so we can provide you with a much more satisfying experience.
Sincerely,
Hotel Management
8/10 Bien
Jessie
27 févr. 2022
Jessie
Séjour de 2 nuits en février 2022
6/10 Satisfaisant
Lakita
Voyage en famille
20 févr. 2022
Lakita
Séjour de 3 nuits en février 2022
Réponse de Hotel Management le 23 févr. 2022
Lakita, thank you for reaching us out with your detailed feedback. We always aim to deliver an excellent and comfortable stay for our guests, and we are disappointed to know we did not meet all of your expectations. We regret knowing you were unhappy with our hotel policies for towels and linens and that you were unable to experience a good nights' sleep in your cozy bed. We are also sorry for the disappointment with our breakfast and the lack of toiletry. We have noted your comments and will discuss them with the brand leaders to enhance our facilities. Moreover, we also apologize for any inconvenience caused while the tornado warning and that you felt our staff was not unprepared to handle the situation appropriately. Your concerns are noted, and we will review them with our staff as we are concerned for the safety of our guests. On a positive note, we are glad to see your overall rating and that our location worked out well for you. We hope you will change your mind and give us another opportunity to provide you with excellent hospitality for which we are known.
Sincerely,
Hotel Management
8/10 Bien
Katie
Voyage en groupe
1 févr. 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Nice and clean
Katie
Séjour de 1 nuit en janvier 2022
10/10 Excellent
Leopoldo
18 janv. 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Leopoldo
Séjour de 1 nuit en janvier 2022
Réponse de Hotel Management le 19 janv. 2022
Thank you for the perfect rating! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Extended Stay America, and we look forward to welcoming you back soon.
Sincerely,
Hotel Management
10/10 Excellent
Alisha
Voyage en famille
22 déc. 2021
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Alisha
Séjour de 1 nuit en décembre 2021
10/10 Excellent
Andrew
Voyage d’affaires
29 nov. 2021
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Perfect
Andrew
Séjour de 3 nuits en novembre 2021
10/10 Excellent
Marjean
22 nov. 2021
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Marjean
Séjour de 1 nuit en novembre 2021
2/10 Horrible
Lori Louise, Cape Coral
26 oct. 2021
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lori Louise
Séjour de 1 nuit en octobre 2021
Réponse de Hotel Management le 27 oct. 2021
It was disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide.
Sincerely,
Hotel Management
8/10 Bien
Timothy
2 août 2021
Timothy
Séjour de 1 nuit en août 2021
2/10 Horrible
Voyageur vérifié
Voyage en famille
30 juin 2021
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 1 nuit en juin 2021
Réponse de Hotel Management le 2 juil. 2021
Thank you for taking the time to evaluate your stay. We regret we were not able to accommodate you and are sorry for the inconvenience this caused. Unfortunately, financial inquiries on reservations made through a third party, prepaid booking site, must be made through them, and we suggest you contact them directly. Thank you once more for choosing our hotel, and we hope you will consider staying with us again in the future.
Sincerely,
Hotel Management
8/10 Bien
Voyageur vérifié
22 juin 2021
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 2 nuits en juin 2021
8/10 Bien
Voyageur vérifié
Voyage d’affaires, Voyage en couple
16 juin 2021
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 1 nuit en juin 2021
Réponse de Hotel Management le 17 juin 2021
Thank you for being our guest at Extended Stay America. We are glad to know you had a pleasant stay with us and liked our fully-equipped kitchenette facility. On behalf of everyone here, we look forward to welcoming you back soon.
Sincerely,
Hotel Management
6/10 Satisfaisant
Chavez
12 juin 2021
Les points forts : Propreté et personnel et service
Chavez
Séjour de 1 nuit en juin 2021
Réponse de Hotel Management le 13 juin 2021
Thank you for being our guest. We are pleased if overall you enjoyed your stay. It would be an honor to have another opportunity to welcome you back for a perfect visit.
Sincerely,
Hotel Management