Avis sur Nirwana Resort Hotel
Nirwana Resort Hotel
Jalan Panglima Pantar, Lagoi, Bintan Resorts, Bintan, Riau Islands
Avis
7,8
Bien
7,8/10
Propreté
8,2/10
Personnel et service
8,2/10
Équipements
7,4/10
Infrastructures et conditions de l’hébergement
7,8/10
Écoresponsabilité
Avis
Voyage en famille
6 nov. 2023
Les points faibles : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 2 nuits en novembre 2023
Réponse de Sandi le 17 nov. 2023
Dear Ms. Michele,Thank You for bringing this matter to our attention. We are sorry to hear that your experience with us was unsatisfactory. We have taken your feedback seriously and forwarded your comments to the relevant departments for their follow-up. As we are committed to improving our service, we hope that you will choose to stay again with us and give us a chance to exceed your expectations in future.
8/10 Bien
Guillermo
Voyage en famille avec de jeunes enfants
1 janv. 2023
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Guillermo
Réponse de Sandi le 3 févr. 2023
Dear Traveler. Thank you for your review and for choosing our hotel. Your feedback is valuable to us. We are looking forward to having you again as a guest in our hotel.
6/10 Satisfaisant
michel
Voyage en famille
27 oct. 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
michel
Séjour de 3 nuits en octobre 2022
8/10 Bien
luis camilo
13 nov. 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
luis camilo
Séjour de 4 nuits en novembre 2019
Réponse de Public Relations Manager, Nirwana Gardens le 13 nov. 2019
Dear Luis Camilo, we truly appreciate the great rating you have awarded us and hope to welcome you back soon!
2/10 Horrible
Frederic
23 févr. 2019
Les points forts : Propreté, personnel et service, confort de la chambre
Frederic
Séjour de 1 nuit en février 2019
Réponse de Public Relations Manager, Nirwana Gardens le 8 mars 2019
Dear Frederic,
We apologize for any inconvenience you might have had during your stay.
Guest satisfaction is our priority and we are very sorry that we fell short of your expectations. We are committed on the transparency to our guests and information on the room information is stated on the third-party travel site that the Suite Room has a king size bed and extra bed is available upon request. The standard capacity for maximum number of guests per room is either 2 adults + 2 children (below 12 years old), or 3 adults. Children who are 11 or younger sleep for free in the existing bedding of a shared room with a paying adult however fees apply for breakfast or should an extra bed be required. I wish to assure you that what you experienced is not typical of the quality we deliver and we will be using the feedback you provided to make improvements. Lastly, we are truly sorry for the inconveniences caused and hope that this hasn’t put you off a return stay with us again.
6/10 Satisfaisant
Cyril C., Singapore
17 oct. 2016
Les points forts : Personnel et service
Week-end trip from Singapore
Cyril C.
Réponse de Public Relations Manager at Nirwana Gardens le 24 oct. 2016
Dear Cyril, thank you for taking the time to tell us about your experience. We are truly sorry for the wait to receive the baby cot and that the double beds were unavailable for the second room you booked. We will convey your feedback to the management and relevant department for review and service improvement. It is only through comments like this we can continue to improve the service we offer. On behalf of all the staff of Nirwana Gardens, we wish to thank you for your past stay with us and for sharing your thoughts. We hope to welcome you back again for yet another stay and we hope you give us the pleasure to host you all again in the near future at Nirwana Gardens.
4/10 Médiocre
damien, paris
7 juil. 2016
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Medium resort
damien
10/10 Excellent
Voyageur vérifié
17 mai 2016
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Voyageur vérifié
8/10 Bien
Frédéric, Singapore
22 févr. 2015
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Bintan, c'est vraiment de l'escroquerie
Frédéric
8/10 Bien
Nanamint, Paris
3 janv. 2014
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Nanamint
8/10 Bien
Audrey, Paris
22 août 2011
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Audrey
10/10 Excellent
C, Paris
17 juil. 2011
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Service Impeccable comme l'état de l'hotel
C
6/10 Satisfaisant
TAKAYUKI
20 févr. 2024
Les points forts : Personnel et service
TAKAYUKI
Séjour de 1 nuit en février 2024
Réponse de Sandi le 7 mars 2024
Dear Takayuki,Thank you for bringing this matter to our attention. We are sorry to hear that your experience with us was unsatisfactory. We have taken your feedback seriously and forwarded your comments to the relevant departments for their follow-up. As we are committed to improving our service, we hope that you will choose to stay again with us and give us a chance to exceed your expectations in the future.
10/10 Excellent
Aurora
19 janv. 2024
Aurora
Réponse de Sandi le 7 févr. 2024
Dear Ms. Aurora, Thank You for choosing Nirwana Gardens as your place to stay. We hope this is just the first of many visits and you will always feel at home with us. We look forward to creating more beautiful memories for you again soon :)
10/10 Excellent
Peter
29 déc. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Peter
Séjour de 3 nuits en décembre 2023
Réponse de Sandi le 4 janv. 2024
Dear Mr. Peter.Thank You for choosing Nirwana Gardens as your place to stay. We hope this is just the first of many visits and you will always feel at home with us. We look forward to creating more beautiful memories for you again soon :)
4/10 Médiocre
Naveen
Voyage en famille
21 déc. 2023
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Not so comfortable premier room
Naveen
Séjour de 3 nuits en décembre 2023
Réponse de Sandi le 4 janv. 2024
Dear Mr. Naveen, Thank You for bringing this matter to our attention. We are sorry to hear that your experience with us was unsatisfactory. We have taken your feedback seriously and forwarded your comments to the relevant departments for their follow-up. As we are committed to improving our service, we hope that you will choose to stay again with us and give us a chance to exceed your expectations in the future.
10/10 Excellent
SH
Voyage en famille
13 nov. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
SH
Séjour de 2 nuits en novembre 2023
Réponse de Sandi le 17 nov. 2023
Dear Mr/Ms. SH, Thank You for choosing Nirwana Resort Hotel as your place to stay. We hope this is just the first of many visits and you will always feel at home with us. We look forward to creating more beautiful memories for you again soon :)
10/10 Excellent
NAKAI
Voyage en famille
12 nov. 2023
NAKAI
Séjour de 1 nuit en novembre 2023
Réponse de Sandi le 17 nov. 2023
Dear Mr. Nakai, Thank You for choosing Nirwana Resort Hotel as your place to stay. We hope this is just the first of many visits and you will always feel at home with us. We look forward to creating more beautiful memories for you again soon :)
8/10 Bien
Naoki
Voyage en famille avec de jeunes enfants
21 août 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Naoki
Séjour de 2 nuits en août 2023
8/10 Bien
YOSHIKO
14 août 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
YOSHIKO
Séjour de 3 nuits en août 2023
6/10 Satisfaisant
Jakob
Voyage en famille
7 août 2023
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Average hotel in a fantastic location
Jakob
Séjour de 3 nuits en août 2023
8/10 Bien
Taohai
22 mai 2023
Les points forts : Propreté et personnel et service
Taohai
Séjour de 2 nuits en mai 2023
Réponse de Sandi le 26 mai 2023
Dear Mr/Ms. Taohai Lin,Thank you for stayed at our Resort. I hope we achieved our goal of making your stay memorable by providing outstanding service.We Love to hear your feedback and use it to review and improve our services every day!Looking forward to welcoming you again soon.
8/10 Bien
Sampath
Voyage en famille avec de jeunes enfants
15 mai 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Sampath
Séjour de 3 nuits en mai 2023
Réponse de Sandi le 26 mai 2023
Dear Mr. Sampath,Thank you for taking the time to write to us.First of all our sincerest apologies for the inconvenience you experienced at The Coffee Shop restaurant. We always strive to give the best service to our guest and we are sorry that we did not meet your expectation. We hope to see you again soon to change your expectations.
10/10 Excellent
JUN
4 mai 2023
JUN
Séjour de 1 nuit en avril 2023
Réponse de Sandi le 26 mai 2023
Dear Ms/Mr. Jun,Thank you for stayed at our Resort. I hope we achieved our goal of making your stay memorable by providing outstanding service.We Love to hear your feedback and use it to review and improve our services every day!Looking forward to welcoming you again soon.
8/10 Bien
Voyageur vérifié
Voyage en groupe
28 avr. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Voyageur vérifié
Séjour de 2 nuits en avril 2023
8/10 Bien
Gordon
25 avr. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Gordon
Séjour de 1 nuit en avril 2023
Réponse de Sandi le 26 mai 2023
Dear Mr. Gordon,Thank you for stayed at our Resort. I hope we achieved our goal of making your stay memorable by providing outstanding service.We Love to hear your feedback and use it to review and improve our services every day!Looking forward to welcoming you again soon.
6/10 Satisfaisant
SIDHARTH
11 avr. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
SIDHARTH
Séjour de 2 nuits en avril 2023
Réponse de Sandi le 26 mai 2023
Dear Mr. Sidharth,Thank you for stayed at our Resort. I hope we achieved our goal of making your stay memorable by providing outstanding service.We Love to hear your feedback and use it to review and improve our services every day!Looking forward to welcoming you again soon.
2/10 Horrible
Alexander
7 avr. 2023
Alexander
Séjour de 1 nuit en avril 2023
Réponse de Sandi le 26 avr. 2023
Thank you for staying with us.
4/10 Médiocre
Franck
Voyage en famille
18 mars 2023
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Franck
Séjour de 2 nuits en mars 2023
Réponse de Sandi le 29 mars 2023
Dear Mr. Franck,Thank you for taking the time to review your stay with us. We apologize if any failure to serve you well. Your feedback is valuable to us. And we have share your review to our management.
10/10 Excellent
Marie
26 févr. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Toppen!
Marie
Séjour de 3 nuits en février 2023
Réponse de Sandi le 10 mars 2023
Dear Ms. Marie,Thank you for taking the time to review your stay with us. We apologize if any failure to serve you well. Your feedback is valuable to us.
8/10 Bien
Ginna
Voyage d’affaires
5 févr. 2023
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Ginna
Réponse de Sandi le 8 févr. 2023
Dear Ibu Ginna,Thank you for your positive comments. We are so glad to hear that you enjoyed your stay with us. Looking forward to seeing you again soon.
8/10 Bien
Voyageur vérifié
Voyage en famille
24 janv. 2023
Les points forts : Propreté, personnel et service, confort de la chambre
Voyageur vérifié
Séjour de 1 nuit en janvier 2023
Réponse de Sandi le 3 févr. 2023
Dear Traveler. Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel.
10/10 Excellent
kyoko
Voyage en famille avec de jeunes enfants, Voyage en groupe
9 janv. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
kyoko
Réponse de Sandi le 3 févr. 2023
Dear Traveler. Thank you for your review and for choosing our hotel.We are looking forward to having you again as a guest in our hotel.
8/10 Bien
Yasuhiko
Voyage en famille
4 janv. 2023
Les points forts : Personnel et service et confort de la chambre
Yasuhiko
Séjour de 2 nuits en décembre 2022
Réponse de Sandi le 3 févr. 2023
Dear Traveler. Thank you for your review and for choosing our hotel. We are looking forward to having you again as a guest in our hotel.
8/10 Bien
Nitin
Voyage en groupe
3 janv. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nitin
Réponse de Sandi le 3 févr. 2023
Dear Guest. Thank you for taking the time to review your stay with us. We are very pleased to hear that our staff made your stay pleasant. We apologize if any failure to serve you well. Your feedback is valuable to us.
10/10 Excellent
Pradeep
Voyage en famille
20 déc. 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Pradeep
Séjour de 2 nuits en décembre 2022
Réponse de Sandi le 3 févr. 2023
Dear Traveler. Thank you for your review and for choosing our hotel. We are looking forward to having you again as a guest in our hotel.
10/10 Excellent
Voyageur vérifié
Voyage en famille
14 déc. 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Voyageur vérifié
Séjour de 2 nuits en décembre 2022
Réponse de Sandi le 3 févr. 2023
Dear Traveler. Thank you for your review and for choosing our hotel. We are looking forward to having you again as a guest in our hotel.
8/10 Bien
Sujatha K
Voyage en groupe
12 déc. 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Sujatha K
Séjour de 2 nuits en décembre 2022
Réponse de Sandi le 3 févr. 2023
Dear Guest. Thank you for taking the time to review your stay with us. I am very pleased to hear that our staff made your stay pleasant. We apologize if any failure to serve you well. Thanks so much for letting us know. Your feedback is valuable to us.
10/10 Excellent
NITIN
Voyage en famille
4 déc. 2022
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
NITIN
6/10 Satisfaisant
Jules
Voyage en famille
17 sept. 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Les points faibles : Équipements
Jules
Séjour de 8 nuits en septembre 2022
4/10 Médiocre
Kyusun
15 sept. 2022
Kyusun
Séjour de 1 nuit en septembre 2022
4/10 Médiocre
george
18 juil. 2022
george
Séjour de 11 nuits en juillet 2022
2/10 Horrible
Stuart
18 juil. 2022
Stuart
Séjour de 2 nuits en juillet 2022
4/10 Médiocre
Voyageur vérifié
Voyage en groupe
15 mars 2020
Les points forts : Propreté et confort de la chambre
Les points faibles : Infrastructures et conditions de l’hébergement
Do not Recommend
Voyageur vérifié
Séjour de 1 nuit en mars 2020
Réponse de Public Relations Manager, Nirwana Gardens le 18 mars 2020
Dear Guest, thank you for taking the time to share your review and we sincerely regret that our resort infrastructure continues to affect your experiences with us. Sorry, you couldn't enjoy the beach thoroughly due to the pollution. We know how this can interrupt the vacation fun and the frustration falls on our resort too. We have feedback this to the relevant authorities and hope that it won’t affect the resort for long as we work hard on promoting our lovely beach. We have also extended more manpower to clean the beach in the meantime. Due to the travel restrictions happening globally, it has affected most tourism industry and the occupancy at our Resort. The priority of all travellers come first and we wish everyone strength and good health as we overcome this global pandemic together. Although you had indicated otherwise, I do hope you would give us another opportunity to welcome you back for a more memorable stay with us next time.
6/10 Satisfaisant
pia
Voyage en famille
17 févr. 2020
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Les points faibles : Personnel et service
Nterferie med teenagere
pia
Séjour de 3 nuits en février 2020
Réponse de Public Relations Manager, Nirwana Gardens le 19 févr. 2020
Dear Pia, thank you for having taken your time to provide us with your valuable feedback relating to your stay with us. We are sorry that there were shortfalls that affected what could have been a more memorable experience with us. Do be assured that we are reviewing the points you have brought up and we continue to work hard to ensure that we deliver the best to our guests. Although you had indicated otherwise, I do hope you would give us another opportunity to welcome you back for a more memorable stay with us next time.
10/10 Excellent
Voyageur vérifié
12 févr. 2020
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 3 nuits en janvier 2020
Réponse de Public Relations Manager, Nirwana Gardens le 19 févr. 2020
Dear Guest, we truly appreciate the great rating you have awarded us and hope to welcome you back soon!
8/10 Bien
Voyageur vérifié
31 janv. 2020
Les points forts : Confort de la chambre
Good hospitality
Voyageur vérifié
Séjour de 1 nuit en janvier 2020
Réponse de Public Relations Manager, Nirwana Gardens le 19 févr. 2020
Dear Guest, thank you for sharing your feedback. We would like to apologise for the inconvenience you experienced in dealing with the internet. Due to geographical aspect and infrastructure, it is difficult to cover and link network between islands hence the network in Indonesia is generally slower. However, we assure you that your feedback will give the opportunity to remedy any problem that may exist and help to improve our services further. We would love to have you back to better serve you in the near future at Nirwana Gardens.
10/10 Excellent
shuntaro
24 janv. 2020
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
shuntaro
Séjour de 2 nuits en janvier 2020
Réponse de Public Relations Manager, Nirwana Gardens le 19 févr. 2020
Dear Guest, we truly appreciate the great rating you have awarded us and hope to welcome you back soon!
8/10 Bien
Kelly
Voyage en famille
15 janv. 2020
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Nice change before heading home
Kelly
Séjour de 1 nuit en janvier 2020
Réponse de Public Relations Manager, Nirwana Gardens le 21 janv. 2020
Dear Kelly, thank you for taking the time to share your experience with us. We are pleased to know that you enjoyed your stay with us and we look forward to serving you again in the future.
8/10 Bien
Voyageur vérifié
12 janv. 2020
Les points forts : Propreté et personnel et service
Voyageur vérifié
Séjour de 2 nuits en janvier 2020
Réponse de Public Relations Manager, Nirwana Gardens le 21 janv. 2020
Dear Guest, we truly appreciate the great rating you have awarded us and hope to welcome you back soon!